Euroflex Vapour-M2R Questions & Answers

Hi Bob, There is a mechanism build into the housing of the steam mop, that functions to keep the handle vertical once it reaches the off position (vertical). The mechanism may have worn from use over time.

Thanks for getting back to me. Is there any that I can purchase a replacement mechanism ?? Many thanks.

Hi Bob, unfortunately no.....the mechanism is moulded into the housing of the unit and not as easy as just removing and replacing like a spare part. How old is your unit?

8 years.

Same with mine. Did you get it fixed?

No. I didn't.Haven't received any solution from this forum either

Hi Cathy m.

The answer is No. The plate has a special screw to avoid tampering, therefore it is not removeable. The main maintenance is flushing out the boiler with warm water after every 15 uses and more frequently if in a hard water area.

HI Linda You do not take the boiler out of the unit to rinse it out. With the stainless-steel boiler, it minimises the calcium/limescale build up, corrosion or rust that occurs with other steam brands who do not use a boiler. Therefore, a simple rinse with some hot water every 10 to 15 refills is recommended as a precaution. We recommend rinsing out the boiler in case some people live in an area with harder water, hard water is more prone to causing calcium or limescale build up.

Hi Nathan, we are not familiar with this floor type. We can do some investigating and get back to you.

Hello. Our experience is that you may be leaving the pad on the floor too long, which is all that I can tell you.

As soon as the green light appears I start to mop. It never did that before .

Hi Sami.....once the green light is on then the product has heated the water in the boiler up to 130 degrees and created 3.5 bars of steam pressure ...when the green light on you can start using the steam cleaner. Two things to check--#1. as per the instruction manual, do not overfill the boiler. If the boiler is overfilled then the steam cleaner will chuck out the excess water to make room for the steam production in the boiler (this may be the cause of too much water on the floor). Only fill with 600 ml each refill. If water is left in the unit after the last cleaning session, heat up the remaining water and use the left over water, once the boiler is empty again refill to 600 ml. This process of refilling only when the boiler is empty will help to avoid overfilling (as per the instruction manual). #2- the pad should be changed if too dirty or too wet. The microfibers in the pad are used to pick up and hold the dirt, but if the microfibers are saturated with too much dirt or water then the microfibers cannot be effective and the pad needs changing. We recommend changing the pad at least once with every refill of the boiler or more often if the floors are very dirty.

Hi HTra, Thank you for your enquiry. The short answer to your question is that you can use the Vapour-M2R on sealed timber floors. Always follow the operating instructions, in particular the filling and refilling instructions and the use of the parking pad when idle. The reason the Vapour-M2R can be used on timber floors is due to the method of steam production used by Euroflex, below is a more detailed explanation:

Common steam mops use a drip-feed system to make steam (similar to how a clothes iron makes steam), the resulting steam is high in moisture, which can leave floors soaked with water and therefore steam mops are not recommended for water sensitive floors such as timber by most flooring professionals.

Euroflex uses a more commercial approach to steam production by using a boiler. The boiler can superheat the water to dry out the steam before it is release from the boiler onto the microfibre pad. The steam made by a boiler has a low moisture content (less than 10%), so it is better for the water sensitive floors and allows the floors to dry up quickly without leaving streaks. Euroflex products such as the M2R are best suited for smooth and sealed floors. Your timber floors will probably have a permanent seal with polyurethane (a hard coating) and the floors are smooth. Therefore, you should have no problems with using the M2R. We also wanted to check the type of floor cleaner that you are using currently. Some timber floor cleaners will be slightly oil based and they will leave a temporary shine on the surface of the timber. The heat from the M2R will remove that temporary shine left by the floor cleaner. Polyurethane sealed floors will usually be glossy anyway, therefore most people prefer not to use the floor cleaners and have the original gloss from the polyurethane seal rather than the temporary shine left by the floor cleaner.

Hi Branko, The Euroflex range of steam cleaners were branded “Monster” up until 2018, then we re-branded to “Vapour” because of the hot dry vapour-like steam from our products. Therefore, same great products and company but under a different brand name. It sounds like the clasp that holds the aluminium tube in the fully extended position had because loose, if you had called the Customer Service line found on the silver sticker on the product, we could have sent out a replacement handle assembly, it’s an easy fix (nowadays the clasp engages in a grove to stop it from coming out). The product has an integrated heating plate at the base to supply more heat to the pad, the hotter the pad the better the cleaning results and the faster the floors dry up. The pad should be removed from the base after every use and washed. The pad should be changed during cleaning to ensure the cleaning performance is maintained. If the pad is too dirty or too wet, the microfibres become saturated and they cannot pick up and hold the dirt. Changing the pad at least once with every refill will maintain the optimum cleaning performance. If you did leave the wet pad on the base, then the integrated heating plate could have corroded, we recommend in the instruction manual not to leave the wet pad on the base. You mentioned that the product worked “extremely well”, this is because it uses a built-in stainless-steel boiler to make the steam, which is a more commercial approach than the drip feed method used by other steam brands. Therefore, Euroflex products are a bit unique that way because of the “Boiler” method of steam production. I hope that address your comments.

Now to address the grout cleaning ……to clean the grout you need either the Vapour-M4S Hybrid Steam Cleaner or the Vapour-M6S Barrel Steam Cleaner, both models are multipurpose design. Each have a dedicated tile grout brush that attaches to the high pressure Detailed Nozzle to blast the dirt out of the grout. The grout is lower than the surface of the tiles and the grout is narrow (the surface of the tiles is wide), therefore you need a thinner tool to clean the grout and it cannot be done at the same tile as cleaning the surface of the tiles.

It is a labour-intensive job to clean the grout because there is a lot of it (tile cleaning companies charge thousands of dollars to clean the grout). We recommend doing a 2x2 sqm area each week when you wash the tiles, once all the grout is clean then it is just a bit of maintenance if you start to see dirt in the grout. And we can attest that it makes such a different to the “cleanliness” of the floor once you remove that dark dirt that surrounds every tile.

Every home that has tiles has a build-up of dirt in the grout, because if a mop and bucket with detergents have been used in the past, then fine sediment of dirt from the dirty water in the bucket ends up building up in the grout over time and the chemical residues from the detergent harden and seal the dirt in the grout. With our products the heat from the steam softens the hardened residue to allow the high pressure steam to blast the dirt out of the grout, the nylon bristles on the end of the grout brush provide friction to scrub the grout if it is a course grout. Then just use old towels to wipe the dirt away.

We hope that helps.

Hello, I have just purchased a brand new Vapour M4S model. I am looking forward to its use, esp on tiles. I will provide feedback on how this goes. I have just read the Instruction Manual, and nowhere does it state the recommendation to clean & change the pad after every use, or once every refill as per your comments. Hopefully should be in later editions.

Can you also advise where "we recommend in the instruction manual not to leave the wet pad on the base" is in the manual as I cannot see it in the manual.

Regards Branko

Hi Branko, thanks for purchasing a Euroflex product. Just above point 2E in the "NOTE", we advise to replace the pad if too dirty or too wet. The function of the microfibre is to pick up and hold dirt, if the microfibres are saturated with too much water or dirt, then they cannot pick up and hold anymore dirt. Therefore a dirty/wet pad should be changed to a clean/dry pad, to re-charge the cleaning performance of the pad while you are cleaning.

As a general guideline we recommend that the pad should be changed at least once with every refill of the boiler (this is just our guideline because every home is different and the amount of dirt varies in each home). We apologise if not specifically stated in the M4S manual to remove a wet/dirty pad after each use and to wash it, so that it is ready for the next use. Wet/Dirty pads should not remain on the unit because the wetness has the potential to cause mold and smell (we assumed that this is understood that wetness causes a mold and a smell, perhaps a wrong assumption). Therefore please remove the wet/dry pad once you have finished cleaning. We will modify the instruction manual to specifically mention this point.

If additional pads are needed (to have a few spare or you have a large home), a replacement pack of 3 pads can be purchased from the retailer that you have bought your M4S unit.

We hope that helps. Our customer care line is found on the silver sticker on the unit for ease of reference, in case you need any further assistance or seek to have questions answered.

Hi Zak.....short answer is NO.....for years people have thought that steam is used to clean carpets, but it is not. To wash carpets/rugs its an extraction system that infuses carpet shampoo and water (hot water used in commercial carpet cleaners) into the carpet then the dirty water is extracted (vacuumed) out of the carpet. For anything that has a fiber like a carpet , lounge, mattress, a suitable cleaning detergent is needed (just like when you wash your clothes in a washing machine , you need laundry powder to remove the dirt from the fibers of the garment that you are washing. Our Vapour M2R is used to wash hard floors in place of a mop an bucket, a mop and bucket is not normally used to wash carpets, hence the Vapour M2R does not wash carpets either. But we have included a bonus carpet sledge with pad in the Vapour-M2R to use the super-heated steam from the boiler in the M2R to kill dust mites in carpets for those who have asthma, but the carpet sledge cannot be used to remove dirt from a carpet. We hope that helps, thanks for considering Euroflex for your floor washing needs and thanks for asking the question because I think it clarifies things for other customers who may ask the same question.

Hi Roger...just make sure that the carpet pad inside the carpet glider is no hindering the clips at the front from snapping on. It does require the use of hands to snap the clips on.

Carpet pad inside the glider is well clear of the clips. I did manually attach the glider but the right hand clip simply will not say on. The plastic glider actually appears to be warped at the front. Not a happy customer for a machine bought 10 days AGO.

Hi Roger, no worries, it might just be in the molding of that particular glider.....to make the glider, hot plastic is poured in a mold and then cooled.......in most cases all goes well but in some cases the process of cooling or pouring hot plastic means that the part is not 100%. We have our customer care phone number of the silver sticker on the product for ease of calling us with service issues. Call the number (1800 66 38 66) and we are happy to send you a replacement once you provide your details. FYI--most brands of products will have their customer care line on the product and/or in the instruction manual. Communicating with the brand directly will give you far faster service and resolution than using an external website such as this one for servicing issues. We check our messages on this site but not every brand does, therefore contacting them directly will help solve issues faster. We are here to help and to make resolving issues as easy has possible for our customers. I will advise our Customer Service Team to expect your call.

I telephoned Sasha at your Perth Office this morning. Even though I had registered the warranty on the day of purchase, she demanded I email her a copy of the receipt, saying it was quite easy for people to claim a date of purchase, impugning that I had possible done the same. Additionally, she required me to photograph the warped plastic fitting, attach the photograph to an email and send it to her. This i do not have the expertise to do. Not at all a satisfactory interaction with your company.

My telephone number is 0738227072

Hi Roger R, providing proof of purchase is fairly standard procedures for all suppliers of products whether the purchase is small or large. We get customers who's dog has chewed the product or electrical cord but they will swear that the product was like that when they got it. Unfortunately a few bad apples spoil the pie (or something like that). Will settle for an invoice number and we can check with the store.

Indeed, a VERY MUCH USED replacement carpet glider has been provided. One assumes that when the cleaner was bought on 13th March, that a NEW, unused, one would have been provided. I guess back to Product review to now write my review advising people of my experience being fobbed off with a used fitting.

Hi Ute......common steam mops use a "drip-feed" system to generate the steam but the steam is often too wet and they leave the floors soaked with water, streaky and with water marks, as you have discovered. The Euroflex Vapour-M2R on the other hand is not a steam mop, it is an upright steam cleaner. The difference compared to a steam mop is the way in which the steam is generated, Euroflex uses a boiler (also called a steam generator) to produce the steam. The boiler is able to super-heat the water so that a lot of the moisture droplets from the steam is dried away before being released on to the floor pad. The resulting steam output is more like a "dry-vapour" rather than a wet steam. Therefore minimal moisture is left on the floors, the floors dry fast without streaking. The added advantage is that the superheating process delivers heat to the floor pad for effective cleaning results, we like to call it "heat-based" cleaning. You can read more feedback from customers who use the Vapour-M2R, most like to comment about how quickly their floors dry compared to steam mops they used in the past, simply visit the websites of our retail stockists such as The Good Guys or Harvey Norman. You can also learn more about the Euroflex method of steam generation and the M2R by visiting external link . Watch video numbers 1, 2, 4 and 5 in the list of videos in the above link to learn more. Video #5 shows the Vapour-M2R being used on shiny tiles. WE hope that helps!

Thats great thank you. I think I have made up my mind and I will purchase this model. Many thanks!

Hi Ute, we have similar problem with our ceramic tiles and we have short listed this Mop however we went to purchase and retailer said it will still leave marks and streaks and they cannot guarantee. So we didn't purchase. Would love to hear your experience if you went ahead with the purchase and what are the results

HI Yasir, if I can comment on your message, as an official spokes person from Euroflex. We do not make steam mops, our upright steam cleaners use a boiler to generate steam that superheat the water to 130 decrees C and higher, which produces a vapour-like steam (with less than 10% moisture content) that dries very quickly without causing water streaks , boilers are typically used in commercial steam cleaning equipment. Steam mops on the hand use a drip feed system to make steam (like a clothes iron) and the steam is very high in moisture and can cause water streaking. Our products are more about heat-based cleaning rather than wet mopping. Due to the low moisture content in our vapour-like steam the moisture on the floor evaporates very quickly.

The retail sales staff that said it will still leave marks and streaks are incorrect, probably because they have never used a Euroflex product and/or do not want to guarantee anything (which is understandable because they are not familiar with your floor type at home and what you used in the past to clean your floors).

From time to time we have had calls from customers indicating that their floor is streaking when they first use a Euroflex product. This is because home owners have used chemical detergents to clean the floor and they have left residues that have hardened over the years, however high heat from our upright stream cleaners soften and strip away the residues and initially cause streaks, but this is not the steam cleaner it is the residues. One the residues are gone then floors are not streaking any longer.

Please look at our reviews such as on The Good Guys......I hope that helps. Regards, Euroflex

Hi We bought this yesterday and are impressed so far. It does dry floor immediately and looks like a very powerful cleaner. We are finding it a bit hard to slide it forward - backward is fine and smooth but really hard to slide forward. Is there anything potentially we have done wrong?

Yasir

HI Yasir.......the high density microfibre pad does need to get a bit wet to glide.....generally speaking microfibre needs moisture to glide. Are you finding it hard to push even after 5 minutes of use when the pad should be sufficiently dampened to glide?

Can I check that your tiles are smooth....if so glossy or matt finish?

There is a silver sticker on the product with our customer care number on it ...1800 663 866....it will be faster to speak to us directly for any issues.

There is no scrubbing head on my machine. The pad does have a surface that works well... and with the extra steam shot to dissolve tough marks (black soil mud in textured lino!!) I've not been stumped or needed to hand scrub anything on my lino floors. An awesome feature of how this machine works is that it doesn't leave floors wet like many steam mops. It's truly steam here - you can walk over the floors behind the mop and no footprints remain. Hope this helps

Hi Eddie, there is no scrubbing head on the Euroflex M2R. The microfiber pad has a bit of a textured area in the centre of the pad to lightly agitate the dirt on the floor. Euroflex products are heat-based cleaners, the built in steam generator (also called a boiler) superheats the water to dry out most of the moisture in the steam so that the steam is more like a "vapour" (vapour has low moisture but higher heat versus steam from a steam mop which has high moisture and lower heat). The heat is usually enough to soften and loosen ordinary dirt on most floor types. The floor types suitable are smooth, sealed hard floors and the product is suitable for water sensitive floors such as timber, bamboo, laminate because of the low moisture content. I hope that helps.