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Euromaid DR14S / DR14W

Euromaid DR14S / DR14W Questions & Answers

DR14S (Stainless), DR14W (White)
3.6 from 77 reviews · View Statistics

96 questions from our users

Coogeematt

Coogeemattasked

DR14S / DR14W

Hi. I just bought DRW14 second hand from a builder renovating an apartment. Only $50.
I’m running it now, empty, before disconnecting my 15 year old broken Miele. Has drained then filled and now washing. Tips so far is run with top quality tablets, rinse plates thoroughly, clean fitter regularly. Any other tips? Any tips on installing?Looks straightforward. Thanks. Matt

4 answers
Coralie
Coralie

It is best if you use it on the hottest setting as I noticed many reviews complaining of not drying completely. This will be eliminated if used on highest setting. Brilliant machine!

Coogeematt
Coogeematt

Up and running. Ran it on quick 60 degree setting. Wow. Everything came out beautifully. Just as good as our broken Miele did. But the Miele was 15 years old. It seems this one couldn’t be older than 5 years since first manufacture based on date of reviews. My sister just told me she has the exact model. Bought in 2016. After her Bosch broke down. She decided to buy cheapest dishwasher she could find and now it’s the best dishwasher she has ever had. Has never needed a repair in 5 years. But then she has never had a Miele. I feel Bosch is not a good make to compare to.

Coogeematt
Coogeematt

My sister says always make sure the rinse aid is filled for good results. It appears this model pops the tablet out in the first wash cycle. When the modern tablets are meant pop out after the initial first wash sequence in a cycle. So that the rinse aid ball I. Centre of tablets lasts through to later sequence. I’m thinking with this model you need to use tablets or powder with no rinse aid and keep rinse aid compartment topped up.

Ray

Ray asked

DR14S / DR14W

How do i changed the handle on dishwasher

2 answers
Ray
Ray

No water going into dishwasher

Euromaid
Ruben R.Euromaid

Hi Ray, If you like you can contact our customer care team on 180 444 357 and they would be able to assist you further. Thanks

Ian O

Ian Oasked

DR14S / DR14W

We have purchased a new dishwasher DR14W but it isn't drying the dishes, it is washing and draining but the dishes are still wet.

1 answer
Euromaid
Rachel A.Euromaid

Hi Ian, Thank you for reaching out to Euromaid, Please contact our customer care team on 1800 444 357 with the model number of your appliance and they will be able to assist you further. Alternatively you can email us at customer.care.ha@glendimplex.com.au

Joanne

Joanneasked

DR14S / DR14W

Having the same problem as the majority. Humming and not working. Very annoying. I followed what some of you have recommended - to tilt the machine forward to drain the excess water that is just sitting at the bottom tray of the machine. Very annoying having to pull the machine in and out of its socket. Does Euromaid have a solution to this problem? I really want to avoid having to add to a dumpster a large metal & plastic product that obviously will not decompose, after only 1 year of use.

1 answer
Euromaid
Rachel A.Euromaid

Hi Joanne, Thank you for reaching out to Euromaid, Please contact our customer care team on 1800 444 357 with the model number of your appliance and they will be able to assist you further. Alternatively you can email us at customer.care.ha@glendimplex.com.au

Robert B.

Robert B.asked

DR14W (White)

No heat. Doesn’t spin, no pressure. Sounds as if Filling up and Does nothing but drain and try to fill. Doesn’t even dry the unit after doing nothing. Followed instructions. Plumber installed it. Ran it on all cycles. What is so hard for a 4 cycle only machine to perform as it was tested by someone somewhere and is brand new. Never been used? I bought mine from Kogan and paid $299 and $170 dollars delivery. What a rort. I even had to wait 4 weeks for the delivery???
It’s not what I expect in2020
Not happy !

3 answers
Euromaid
Rachel A.Euromaid

Hi Robert, Thank you for reaching out to Euromaid, Please contact our customer care team on 1800 444 357 with the model number of your appliance and they will be able to assist you further. Alternatively you can email us at customer.care.ha@glendimplex.com.au

Robert B.
Robert B.

Thanks Rachael, will do.

Roastchicken
Roastchicken

Hi, mine did the same, it was the drain pipe had become partially blocked and I guess water couldn’t drain properly and some had got where it shouldn’t, I cleaned the filter, put some drain unblocking crystals in the bottom and filled with water and it drained and cleared the blockage (you could hear the difference). Then I pulled it out and tipped it forward and some water came out (put towels down first) and then I tried it again and now it works.

Jac

Jacasked

DR14S / DR14W

Brand new dishwasher we have waited 8 months for one and we started it for the first time. Washed the dishes then started humming now will not work just keeps humming. Checked everything water drains but just hums wash light comes on but nothing else.

3 answers
eden
eden

Might be a good idea to check if the machine is level, the water sprinkler is fixed property, the draws and cutlery basket are where they supposed to be and if all failed,call the company as the machine should be under warranty. Good luck.

Jac
Jac

All above was correct I live in remote Australia
Returning a machine is a major exercise. I will never buy this brand or recommend to anyone

Euromaid
Rachel A.Euromaid

Hi Jac, Thank you for reaching out to Euromaid, Please contact our customer care team on 1800 444 357 with the model number of your appliance and they will be able to assist you further. Alternatively you can email us at customer.care.ha@glendimplex.com.au

True B.

True B.asked

DR14S / DR14W

Has anybody gotten to the bottom of the issue with the unit filling up with water and. humming?
Where is the water building up and is it due to a design fault? Technician are blaming blocked drain, however drain was checked and wasn't blocked.
Many thanks

2 answers
eden
eden

Noone from Euromaid bothered to send a techo to investigate the issue. A plumber had a look and said the iasue was not related to any blockage, so we had to through the unit away and get a reliable and well made one. Buyers beware of badly made appliances that break immediatly after the warranty runs out.e

Euromaid
Rachel A.Euromaid

Hi True B, Thank you for reaching out to Euromaid, Please contact our customer care team on 1800 444 357 with the model number of your appliance and they will be able to assist you further. Alternatively you can email us at customer.care.ha@glendimplex.com.au

justin l.

justin l.asked

DR14S / DR14W

How do you reset a euromaid dr14s diswasher?

1 answer
Euromaid
Rachel A.Euromaid

Hi Justin, Thank you for reaching out to Euromaid, Please contact our customer care team on 1800 444 357 with the model number of your appliance and they will be able to assist you further. Alternatively you can email us at customer.care.ha@glendimplex.com.au

Ian W-P

Ian W-Pasked

DR14W (White)

How high is the freestanding dishwasher after the top is removed (if it can in fact be removed for under counter installation?

4 answers
Euromaid
Rachel A.Euromaid

Hi Ian, Thank you for reaching out to Euromaid, I am sorry to hear about your experience, can you please send me an email at rachel.anderson@glendimplex.com.au for me to investigate and provide you with assistance as soon as possible

Ian W-P
Ian W-P

Hi Rachel. Kogan is selling a Euromaid 600mm freestanding white dishwasher for $299. Unfortunately, they don't quote a model number. It is a 5 wash, 14 place setting if that gives you any clue of which model it is. It is 850mm high that is too high to fit under my counter top so my question is - can I take the top off the machine and if so how high would it be with the top removed?

Hope you can help

Ian Wight-Pickin

lisa
lisa

Once the top is removed will it fit into a 83.5cm Height cavity? What is the height when the top is removed please?

LegalEagle

LegalEagleasked

DR14S (Stainless)

I have the same issue as everyone else - machines does not fill, sits humming, you need to bring forward and empty it CONSTANTLY. What is the issue with this machine?

4 answers
Euromaid
Rachel A.Euromaid

Hi LegalEagle, Thank you for reaching out to Euromaid, Please contact our customer care team on 1800 444 357 with the model number of your appliance and they will be able to assist you further. Alternatively you can email us at customer.care.ha@glendimplex.com.au

True B.
True B.

@LegalEagle. Did you find out what the issue was. Does this model have a proven design fault causing water to fill up where it shouldn't.
Many thanks

LegalEagle
LegalEagle

Hi True B- have not had time to investigate further - bushfires, then covid, my business being lost etc. They have left a number to call them attaching the message. Please let me know if you speak to them and what they say True B :) Cheers.
- Hi LegalEagle, Thank you for reaching out to Euromaid, Please contact our customer care team on 1800 444 357 with the model number of your appliance and they will be able to assist you further. Alternatively you can email us at customer.care.ha@glendimplex.com.au

Shell B.

Shell B.asked

DR14W (White)

Have had my dishwasher just under 2 years and it won’t power on
Someone please help

1 answer
Euromaid
Rachel A.Euromaid

Hi Shell, Thank you for reaching out to Euromaid, Please contact our customer care team on 1800 444 357 with the model number of your appliance and they will be able to assist you further. Alternatively you can email us at customer.care.ha@glendimplex.com.au

Jodie

Jodieasked

DR14S / DR14W

Euromaid EBM14S it’s not filling with water and just humming

5 answers
Euromaid
Rachel A.Euromaid

Hi Jodie, Thank you for reaching out to Euromaid, Please contact our customer care team on 1800 444 357 with the model number of your dishwasher and they will be able to assist you further. Alternatively you can email us at customer.care.ha@glendimplex.com.au

Karen C.
Karen C.

Was this sorted ??

Euromaid
Rachel A.Euromaid

Hi Karen, Thank you for reaching out to Euromaid, are you having the same problem ? Please contact our customer care team on 1800 444 357 with the model number of your dishwasher and they will be able to assist you further. Alternatively you can email us at customer.care.ha@glendimplex.com.au

Martin L.

Martin L.asked

DR14S / DR14W

Have had a DR14W for about 2 months. Renting so landlord bought it after old one crapped out. So far the plastic handle has broken off inside the door - managed to jury rig it after an hour or so - and tonight it did the stop work/humming thing described by so many, relieved (so far) by tipping a couple of litres of water out on to my kitchen floor...
So is it likely that it will keep on doing this every coupe of months? Any point in getting it replaced while still under warranty, or do all of them behave the same??

6 answers
Euromaid
Mitch H.Euromaid

Hi Martin,

sorry to hear, please give our customer care team a call on 1800 444 357 so they can assist :)

LegalEagle
LegalEagle

They do it all the time. This is a terrible design flaw. They should recall all of these machines, they are unusable.

Euromaid
Rachel A.Euromaid

Hi LegalEagle, thank you for reaching out to Euromaid, we understand your frustration, Please contact our customer care team on 1800 444 357 with the model number of your appliance and they will be able to assist you further. Alternatively you can email us at customer.care.ha@glendimplex.com.au

Jocelyn A.

Jocelyn A.asked

DR14S / DR14W

What would the reason be for the bottom area to become full of water and machine refusing to work?

4 answers
Euromaid
Mitch H.Euromaid

Hi Jocelyn,

Please give our customer care team a call on 1800 444 357 to assist :)

Jocelyn A.
Jocelyn A.

Can't get to a phone - any quick thoughts??

Euromaid
Mitch H.Euromaid

Hi Jocelyn,

without a tech its hard to say but it could be the pipes might be blocked

Jocelyn A.

Jocelyn A.asked

DR14S / DR14W

I would like to know why Euromaid keeps humming and won't go into wash mode.

No answers
GRAHAM H.

GRAHAM H.asked

DR14S / DR14W

I have just ordered a euromaid an now are regretting it as there seems to be a lot of problems

No answers
Melina I.

Melina I.asked

DR14W (White)

My rinse aid dispenser will only take a very small amount of rinse aid ...a few squirts at the most

1 answer
Euromaid
Mitch H.Euromaid

Hi Melina,

We can discuss over the phone, so please give us a call on 1800 444 357 :)

Melina I.

Melina I.asked

DR14W (White)

Hi. What's the tablet button for?

2 answers
Euromaid
Mitch H.Euromaid

Hi Melina,

please give us a call on 1800 444 357 and we can explain over the phone :)

Melina I.
Melina I.

Hi, I don't actually care that much to make a phone call on my lunch break, just thought there was a quick answer. Thanks

Stocker

Stockerasked

DR14S / DR14W

My dishwasher is a 2016 model , my repairman says he needs to replace the controller knob and has quoted me a price of $307......plus labour etc.....this seems excessive.....what are your thoughts ?

3 answers
Amanda
Amanda

I would not spend $307 On repair.
It does seem extremely excessive.

Euromaid
Mitch H.Euromaid

Hi Stocker,

sorry to hear, please give us a call on 1800 444 357 so we can assist :)

Brad S.
Brad S.

Pump to empty water is on hence humming, stick a knife in the catch of the door to let it'dishwasher' think it's closed! pour water into drain of washer, while on the drain end have a pot ready to catch water, if this works and it pumps out get washer out then tilt washer forward by 15cm wait for it to pump and end if your there 2 minutes later forget it pump is r/s. If this stops close door and return it back into position. To all the haters thank god you didn't buy a dishlex, waste of time and money

Greg M.

Greg M.asked

DR14S / DR14W

Same problem as everyone else. 3 month old machine sits and hums and does nothing. Wash light stuck on. Switched off at the power outlet overnight and that doesnt even reset it.
The power bill went up $100 over the quarter as well.
Avoid! Buy something more efficient and more reliable.

3 answers
Amanda
Amanda

Was so disappointed Greg.
I spent 6 months looking at reviews of different machines.
This had so many positive! Hence why I had to add my experience.
And their customer service is revolting! If it breaks again, I'm throwing it out.

Greg M.
Greg M.

Seems the trick to tip it forward to drain whatever water got where it shouldn't be gets the machine working again.
Now i get to look forward to spilling filthy dishwater across the kitchen floor the next time it stops.
I suppose its not really a flaw, its a feature. Extra filthy water across the kitchen so theres an excuse to thouroughly clean at least 3 times a year until the machine dies. Or until the water destroys the cabinet work. Whichever happens first.

True B.
True B.

Hi Greg,
Do you know what the issue is. Is it a design fault and where is the water building up.
Thankyou in advance.

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