Exetel Fibre

Melinda from Exetel was wonderful. She helped me out so much and helped guide me through how to set up my internet. She was, calm, polite, friendly and patient. She made the experience smooth and easy

Top-notch support from Rishitha — resolved an issue two other agents couldn't fix! I had a persistent internet issue that two previous support agents were unable to resolve, but Rishitha Nanayakkara from the Residential & Business Support team sorted it out seamlessly. Rishitha was incredibly polite, patient, and clearly knows his stuff inside… Read more

out. He picked up where others left off, diagnosed the root cause, and got everything working perfectly. It's staff like Rishitha who make a real difference to customer experience — Exetel will thrive with agents like him on the team. Outstanding service!

Timothy is very understanding, which is great, especially when I previously had a very unpleasant experience with another technician in his team.

Very helpful and courteous. Hopefully the issue has been resolved but have to wait and see.

Have been with Exetel for 9 years for mobile and internet. Moved to new home and needed to reconnect NBN. Liddian provided us with outstanding service and support.He explained everything clearly and easy giving us great assistance when we had difficulty connecting (our mistake). I could not recommend Exetel highly enough.

The product itself was satisfactory, although I did experience regular internet dropouts. However, Ahamed Rahmathulla, the agent who handled my cancellation, was excellent. I was cancelling purely because I’m moving interstate and Ahamed made sure the experience ended on a very positive note. His service was friendly, professional and genuinely memorable, and it’s certainly made me consider returning to Exetel in the future.

Shame I had to leave. They didn't have the plan i was looking for and I had to switch over to their parent Superloop. Good company, reliable service despite Opticomm issues which were outside their control

I have been with Exetel broadband for over two years now and I can truthfully say that I have had the best Internet service. They gave me the fastest (500/50) connection for a lesser price than others would give for a slower (100/50) connection. Also, their AI expert online assistant MO is not only very helpful but can also help you solve any problems you may have in no time at all. Shout out to MO -- you're the best!

Issue with NBN connection box, as usual ISP difficult and time consuming to contact. Two lengthy chat sessions then after being promised would be contacted by email or text Exetel attempted to call so spent more time on hold trying to return call then waiting for agent to retrieve my case info. NBN originally tried to blame the issue on my modem… Read more

or Ethernet cable but are now turning up to check the connection box with the good old sometime between 1:00 and 5:00 appointment. Hopefully issue will be fixed.

I cancelled my service because unreliable service and exorbitant pricing. the ai bot told me a technician would be in contact but never actually booked one in so I was hanging for a week without service. All that with the kicker of 30 day cancellation notice period? Disgusting company. All the employees I interacted with were lovely and helped me… Read more

out to the best of their ability this is wholly the business practices and no onus on the individuals. but at the end of the day. If you move into a place that uses opticomm. Just move somewhere else or use 5G. It makes the ISP leechers just hungrier and the service worse.

Internet not working after 1 hour as stated by Azwin. His advice was wrong. I now don't have internet. Azwin should be more careful in understanding the situation. I'm very disappointed in the service.

Very patient and was eager to find solutions. Good communicator and willing to listen. Strongest point is that the support did not speak over the customer. Happy to get this person again.

Chino was very patient and helpful, detected the problem and helped me get a usable connection. I still need to check why our internet speed is lower than the plan I’m paying for.

I was with exetel for 11yrs and the experience has always been very good, no major issues with the service apart from any major issue that would have happened but with minimum downtime and prompt customer service to support us. Only moved to Superloop to get to higher speed and since they are both same company, I am happy to continue working with them.

I spoke with Shana from Exetel to change my internet plan. She was very helpful and I was able to get a cheaper plan that was 5 times faster. Very happy customer

Azwin was a great help. Very patient and courteous. Eventually needed a modern reset which fixed my problem. And then I upgraded to one plan 500/50. He was very helpful through the whole process. Good job !!

The support tech was very helpful She listened to what i had to say and then helped accordingly It was refreshing to see how they actually listen to the customers

I have been with exetel for over 14 years, over stretch of this period other than minor hiccup service was always good. Lately due to opticom, there has been significant disruptions in service delivery - I understand this is something out of exetel hands. Exetel team is and as always very well spoken and understands users needs.

I had a very good experience with Brad when upgrading my internet plan, he stayed on the phone with me for an hour while I reset my plan and payment details. A very nice and friendly person. His help was much appreciated.

Shenith Fernando was extremely helpful and coped with my inability to understand instructions well and professionally. He was very professional, knowledgeable and friendly. He helped me resolve my internet problems very well and I'd recommend Shanith any time.

I wanted to change my Exetel service to a newer faster plan. The app chatbot connected me with an agent Shyna who was excellent. She talked me through step by step how to change the plan and it was all completed in about 3 minutes. Excellent customer service.

Had to leave Exetel due to relocation to an area they don’t support. Great latency, no drop outs and great support and customer service. Would have stayed if I could.

Shenith was efficient, polite, and very helpful. I contacted Exetel because of an NBN unplanned outage. Shenith was able to escalate this to nbn and give me as estimate of when the service would be restored.

Lasitha W. maintained kindness, calmness, and professionalism throughout our call and guided me on each step with checking the status of my Opticomm box. He explained the potential reason behind the fault in my network and thanks to his detailed instructions, I was able to assist him in diagnosing the issue. I very much appreciate his commitment as our call went 13 minutes beyond the call centre's business hours. Thank you Lasitha!