Exetel Fibre

I have been with Exetel broadband for over two years now and I can truthfully say that I have had the best Internet service. They gave me the fastest (500/50) connection for a lesser price than others would give for a slower (100/50) connection. Also, their AI expert online assistant MO is not only very helpful but can also help you solve any problems you may have in no time at all. Shout out to MO -- you're the best!

Very helpful and courteous. Hopefully the issue has been resolved but have to wait and see.

Have been with Exetel for 9 years for mobile and internet. Moved to new home and needed to reconnect NBN. Liddian provided us with outstanding service and support.He explained everything clearly and easy giving us great assistance when we had difficulty connecting (our mistake). I could not recommend Exetel highly enough.

I called to cancel my account. But spoke with a very helpful young man by the name of Sashane and he was able to adjust the pricing of the service for me.

Chino was very patient and helpful, detected the problem and helped me get a usable connection. I still need to check why our internet speed is lower than the plan I’m paying for.

I was with exetel for 11yrs and the experience has always been very good, no major issues with the service apart from any major issue that would have happened but with minimum downtime and prompt customer service to support us. Only moved to Superloop to get to higher speed and since they are both same company, I am happy to continue working with them.

I spoke with Shana from Exetel to change my internet plan. She was very helpful and I was able to get a cheaper plan that was 5 times faster. Very happy customer

I cancelled my service because unreliable service and exorbitant pricing. the ai bot told me a technician would be in contact but never actually booked one in so I was hanging for a week without service. All that with the kicker of 30 day cancellation notice period? Disgusting company. All the employees I interacted with were lovely and helped me… Read more

out to the best of their ability this is wholly the business practices and no onus on the individuals. but at the end of the day. If you move into a place that uses opticomm. Just move somewhere else or use 5G. It makes the ISP leechers just hungrier and the service worse.

Internet not working after 1 hour as stated by Azwin. His advice was wrong. I now don't have internet. Azwin should be more careful in understanding the situation. I'm very disappointed in the service.

After 8 long years with Exetel, I will never recommend them to anyone. Their customer service has always been terrible, but my recent experience was a complete disaster.Our internet went down, and for the first 2 days, they tried to convince me the fault was on our end, making me go through the exact same troubleshooting steps on every call.… Read more

Finally, they agreed to an investigation and promised an update in 48 hours. 48 hours later—nothing. When I called back, they just said they needed more time. I requested a technician, but they outright refused, stating they had to finish their "investigation" first.

Fed up, I cancelled my service and switched to Uniti. Within 2 hours, Uniti had a technician booked. The technician came out, changed our 10-year-old box, and told us there was an infrastructure signal issue awaiting Opticomm to fix. While I am still without internet, Uniti has updated me every single day.

To rub salt into the wound, Exetel billed me, claiming they couldn't cancel the service while an investigation was ongoing. I had to provide my cancellation SMS and threaten to go to the Ombudsman just to get them to waive the bill.

On many occasions, we even tried to upgrade our plan from 100GB to 500GB, but they claimed we couldn't because of the network. We are on Fibre to the Premise, so this shouldn’t have been an issue! They kept passing the buck, and when we called the network provider directly, we were told Exetel had to lodge the request.

Avoid the hassle and deal with a provider who actually cares. Zero stars if I could.

Issue with NBN connection box, as usual ISP difficult and time consuming to contact. Two lengthy chat sessions then after being promised would be contacted by email or text Exetel attempted to call so spent more time on hold trying to return call then waiting for agent to retrieve my case info. NBN originally tried to blame the issue on my modem… Read more

or Ethernet cable but are now turning up to check the connection box with the good old sometime between 1:00 and 5:00 appointment. Hopefully issue will be fixed.

Very patient and was eager to find solutions. Good communicator and willing to listen. Strongest point is that the support did not speak over the customer. Happy to get this person again.

Azwin was a great help. Very patient and courteous. Eventually needed a modern reset which fixed my problem. And then I upgraded to one plan 500/50. He was very helpful through the whole process. Good job !!

The support tech was very helpful She listened to what i had to say and then helped accordingly It was refreshing to see how they actually listen to the customers

I have been with exetel for over 14 years, over stretch of this period other than minor hiccup service was always good. Lately due to opticom, there has been significant disruptions in service delivery - I understand this is something out of exetel hands. Exetel team is and as always very well spoken and understands users needs.

I had a very good experience with Brad when upgrading my internet plan, he stayed on the phone with me for an hour while I reset my plan and payment details. A very nice and friendly person. His help was much appreciated.

Shenith Fernando was extremely helpful and coped with my inability to understand instructions well and professionally. He was very professional, knowledgeable and friendly. He helped me resolve my internet problems very well and I'd recommend Shanith any time.

I wanted to change my Exetel service to a newer faster plan. The app chatbot connected me with an agent Shyna who was excellent. She talked me through step by step how to change the plan and it was all completed in about 3 minutes. Excellent customer service.

Had to leave Exetel due to relocation to an area they don’t support. Great latency, no drop outs and great support and customer service. Would have stayed if I could.

Shenith was efficient, polite, and very helpful. I contacted Exetel because of an NBN unplanned outage. Shenith was able to escalate this to nbn and give me as estimate of when the service would be restored.

Lasitha W. maintained kindness, calmness, and professionalism throughout our call and guided me on each step with checking the status of my Opticomm box. He explained the potential reason behind the fault in my network and thanks to his detailed instructions, I was able to assist him in diagnosing the issue. I very much appreciate his commitment as our call went 13 minutes beyond the call centre's business hours. Thank you Lasitha!

Ama was very pleasent to speak with and easy to understand. She assisted and resolved my issue. System changes and outages happening in the background stopped our internet. She was able to find the issue and resolve it. Thank you Ama!

I had a great experience with Shehan De Silva. He guided me through everything in a very clear, structured, and organised way, making the process easy to understand. He was also very helpful, respectful and patient throughout. Excellent customer service! Thank you Sheehan

Sewwandi was fantastic in helping me solve my problem today. Even though the connection on my end was terrible she was patient and professional, getting my internet back up and running so quickly! Deserves a raise, one of the best I have ever dealt with