Exetel NBN 100/40 (Power Home)

I am Happy – I signed up and in a few hours I had the ok for connection. Best service I've seen in years , of being with two other nbn service providers. Show details ·  1

Proof it pays to call back and get a better tech support person Problem of port forwarding fixed in under 5 minutes Speed has been excellent but do recommend if you’re not happy with tech support. Call back rather than ticket system Best speeds for a non fibre area bar none. TPG produced 50/8 and Exetel gives 98/38 on average Show details

Adithya was Amazing i can't thank him enough, he went out of his way to rectify our issue with our internet, Adithya was extremely knowledgeable & fixed our issue quickly..He is a asset to the company...thanks again Adithya... Kind regards Wayne B. Show details ·  1

Ian was wonderful and professional. I called as I wasn’t able to connect to the Internet. Ian promptly advised me of the NBN fault and went above and beyond to make sure I understood what was happening. Really appreciated his help and friendly manner. Show details ·  1

This annoying company continued to send me a bill after I had told them I cancelled on a call. They said their team tried to call me back but because I hadn’t answered they didn’t cancel it. Then they said I hadn’t to wait another month because I was only cancelled now, then they checked their records and found out I had called the month before.… Read more

They then sent me the cancellation email. Then they continued to take the payment and now I’ve had to be on the phone to the bank to get the money back because their customer service isn’t available.

Go with literally any other company.

Spent 4 hours this morning, trying to get my Internet connection working. Turned out that Exetel had changed my connection type (from PPP/PPPoE to IP) without notifying me. If I'd known about the change, I could have updated the router config in 5 minutes. Huge waste of time for me and for the helpful support tech! Show details

They were good, and I was a loyal customer for 3 years. No dropouts, prompt notice on issues and good support. But - in recent months the service quality has degraded, they increased prices and dropped previously included functions like having a public IP without notice (instead forcing you behind CGNAT) and have far worse customer support. I… Read more

requested assistance twice to remove the CGNAT but with the polite response "sorry to inconvenience you". Well, they are now inconvenienced with a lost customer. And I'm not sorry.

Once again, Exetel has delivered exceptional service. Their customer support team is always responsive, helpful and genuinely easy to deal with — nothing is ever too much trouble. On top of that, the broadband speeds are consistently superfast and reliable, with no drop-outs or frustrating slowdowns. It’s refreshing to receive both excellent… Read more

customer service and strong performance.

Highly recommend Exetel if you’re looking for dependable internet backed by a great team.

I had help from two representatives and both were incredibly calm, helpful and informative. I genuinely appreciate the effort put in to my calls as I know this is not a praise heavy job and people generally take it for granted. Thank you so much, Suvin. Show details

Everything with Exetel was great and I used them as my Internet provider for about 3.5 years through two moves. Easy setup and allowed me to bring my own modem. Speed were consistently as advertised, 95-100 down, 40 up. Costs were online with other providers and were quite good on a six month promotion. Show details

I'm with Exetel for many years now. Never experienced an issue. Service has been rock solid. Customer service (Cline) is responsive and knowledgeable. I have recommended Exetel to a few friends and they are all happy, too. Show details ·  1

Although my overarching problem wasn't solved Butch was respectful and was able to pickup that I had at least an intermediate understanding of what was going on. Also really helpful with advice going forward. Show details ·  1

I needed to cancel my service and Senith was able to help me quickly and easily. We did not cancel due to any issues with Exetel, in fact Exetel was great. The NBN lines are shocking, not working in poor weather. We moved to Starlink. Would use Exetel again. Thanks Senith! Show details ·  1

Rashmika was pleasant, knowledgeable and was able to identify the potential issue (bridge tap). I will (after research) check what I need to do to rectify this - although it is interesting that this issue has started in the past month, while this nbn fttn connection has been in place since 2018. my suspicion is that it is the poor quality telstra… Read more ·  1

copper cabling that was installed in the 1990s. anyway, to Rashmika - asked questions to help ascertain the presenting issue, did suitable tests (and warned me before that there would be a disruption to service), waited patiently for when the service returned. all in all, exactly the kind of service I have experienced with exetel support over the past couple of decades. skilled, knowledgeable, patient, and all 'round great experience. thank you!

Wonderful experience over the ~3 years I was with them. Speeds always as promised and no outages. Abdul on sales support was super helpful when the time came to cancel due to moving out. Recommended. Show details ·  1

I've been extremely happy with my connection and with Exetel for well over 15 years now. The few extras I'm getting on a residential plan that would normally require a business grade plan have been perfect for my needs over the years. Show details ·  1

Very patient in helping me setup new router and wireless connection, super helpful and had a nice chat in between waiting for the technology to work. Was a great and nice experience thank you Hirushi Show details ·  1

Akshan just helped me through a tech issue. I have found them to be a solid internet service provider and like the speed boost option. Hopefully they don't ditch the customer service support...otherwise I'll be going to Aussie Broadband. Show details ·  1

Excellent customer service skills by Vidhuakash. Helped me to the best of his ability all throughout the call, in addition to being very nice, patient, and proffesional. He explained everything to me in a clear and concise manner, at no point in the call did I feel lost or confused, and when I raised some questions he was very adept at answering… Read more ·  1

them and clarifying everything until I understood.

It was a 1 hour call in which I raised problems Ive been having since a couple weeks ago and I can confirm all my questions were answered and he helped me deal with my issue.

Give him a raise :)

Internet Service was reasonable however they are an Incredibly difficult company to deal with. Customer Service is non existent. Website is riddled with flaws and will offer better deals to new customers and penalize existing customers. Recently changed to a better deal with them which was $10 cheaper per month for the exact service I was already… Read more

signed up to. Rather then changing the plan they forced me to cancel my existing service and resign up under a new customer number - all of which had to be done through their clunky website. I was then charged an additional month on my old service as a penalty for cancelling. Meaning I was $90 out of pocket to get the cheaper plan. Unethical practice if you ask me. Pick up your game exetel!

Beware their 30 day notice period to cancel a month to month service!! It takes 48 hours to connect a service, why 30 days to cancel? I have been with Exetel for over 5 years and previously they were quite good, however this year they dropped the ball. Speeds have gotten slower, I had unexplained dropouts for days at a time that didn't affect my… Read more

neighbours, and service people arranged that were cancelled at last minute. With competitors offering much better deals, I cancelled. My service is 3 times faster and half the price.

Horrible service – Horrible service. With daily dropouts at roughly same time, which was blamed on us. Changed ISP. Not a single drop since. They cancelled yet still took full months payment. Now they are not replying to my emails. Avoid this ISP. Show details

Customer service incompetent. Disfunctional systems – Dont use them. Couldnt update payment details correctly Had to spend over an hour on the phone to them to update again. Kept getting late payment fees because of incompetent staff. Show details

EXETEL - The worst ISP ever – The worst ISP ever. never go with these guys. they chased me up after still 10 months after cancelling after 3 days for the worst latency intermnet data experience. i would literally click on a url and it would take 10 seconds before resolving. i explained ive never seen this before and your service isnt fit for purpose. i paid the bill on what… Read more

was the the amount for the month. and they believe after cancelling i still owed them money. im discussed with there level of service and incompetence of not forfilling their due delligence. literally the worse ISP ive ever seen. went back to More NBN partnered with CBA for a 30% discount and their internet service and customer service is second to none, never have I faulted them. It begs why an ISP is on the market fraudlently collecting money from consumers for a service if not reputable.

Look Elsewhere, Terrible Service, Difficult To Port Out or Cancel Service – Firstly they will give you discount like any other NBN provider to get your business. I understand the price would go up to non promotional price after the 6 months they offer reduced price but not in my case. My subscription went up another $15 above the non promotions price as loyalty tax for staying with them longer. I tried to jump in to… Read more

account portal to cancel my subsription so I can switch and this network provider had no option to cancel your plan via account portal, so I sent them an email to cancel my subsription. I received a voicemail while I was at work and then an email that they want tme to callback their 13 number if i wish to cancel and my support ticket was closed because I couldn't answer their call.

I cannot imagine a technology provider with such backward technology in their account portal that consumer has to rely on phone calls and be on hold during work hours and experience such bad service level where a ticket is closed if they cannot reach out to customer's phone

Great service until they decided they would rather be anti-consumer – Great service until I tried to cancel and was made aware of the 30 day notice period. Real shame because if they werent deceptive about their 'no lock in' contract I would have reccomended them Show details