Exetel NBN 12/1 (Basic)

had a nbn connection issue and lucky yo have Sean assist me. a short wait of only a few minutes to speak to tech support Sean. he ran some diagnostics and was able to comfort me with Exetel hardware and software working as normal. he diagnosed a NBN connection issue. Sean raised a case with NBN co. arranged an appointment for a tech visit and time to suit. great work. very happy Show details ·  1

I just want to give a big thank you to the tech support representative Shakeeb Fouz who helped me get my internet back up and running. My connection had been down since yesterday, and I was starting to get really frustrated. Thankfully, the Shakeeb was incredibly patient, knowledgeable, and efficient. He walked me through the steps clearly,… Read more ·  1

identified the issue quickly, and made sure everything was working before ending the call. Really appreciated the professionalism and the calm attitude throughout. Excellent service—thank you!

Very calm and patient, extremely helpful, I think resetting the modem and the static IP, was the winner, I have connected to my work VPN....after a week, Thank you very much, great appreciated Show details ·  1

We have been with Exetel for a few years now and honestly I would not recommend them to anyone, we live in Zetland (Sydney) so do not live rural and would expect to have great coverage with the plan we have but most days our internet drops out for no reason or is slow to the point where we can't use it, I am currently writing this review using my… Read more

mobile hotspot as for no apparent reason our internet is not working this morning.

My partner and I both work from home on ocassion and this makes it almost impossible. We also do not get coverage upstairs in our bedroom, we live in a 2 bedroom terrace for reference, not a big place by any means and if we ever want to watch something in bed have to use our mobile hotspot as the internet just does not work.

We have been loyal customers with Exetel for around 8 years now and when we called to figure out this problem, they did not offer any type of compensation, only that we could purchase an extender and new modem, totaling around $250, not to mention they put our plan up by $10 per month with no prior notification.

Terrible service all around, we have now cancelled our plan with them and are trying an alternate provider.

Fine internet, maddening customer service – Internet was ok, kind of crappy but I got the cheapest. Now I'm in a [Content Removed] hell hole of cancellation where I swear there's been two extra months on top of the extra month. There was my final month I paid for BC I cancelled too late, plus their [Content Removed] extra month they ask you pay after cancellation. I've paid them three times… Read more

since moving out, called a bunch and they just end up making such a mess of their explanation that you leave not really knowing what you came to ask. I've just got another freaking bill. The system is a mess. I just want to be done with it but I'm stuck in an invoice Labrinth I'm apparently too stupid to understand. Just not worth dealing with their customer service. My Exetel also kind of sucked and would often show there wasn't an outstanding payment when I knew I hadn't paid that month yet. I literally just want to be done with them.

Rubbish company – I have signup new connection - serivce was not delivered till 7 days - cancel it it by them self with our asking me . Call 3 time and all wasting time going around with thier customer . Please ignore this company . Show details

I already wrote a glowing review for Exetel but I didn’t thank the Exetel Technical Support team enough for the outstanding support I received yesterday. A VERY HELPFUL AND VERY PROFESSIONAL person in particular- Sonal….. THANK YOU SO VERY MUCH Sonal for staying on the phone with me for 1 hour and 44 minutes and not giving up until you solved my technical issue. You are a true professional and are the definition of SUPPORT. Thank you. Show details

HFC Internet has been going down at 5:30pm on three separate occasions in the past 10 days, back up by morning. Saturday and Sunday this week finally down on Sunday 5:30 and never recovered, so called 8am Monday. Exetel were good and have confirmed an issue which they referred to NBN, sigh, may get it fixed sometime this week, maybe or not. Tried everything but no connection stable for more than a millisecond. Not Exetel’s fault. Show details

Ameera was easy to communicate with. She was able to address my queries promptly. Show details

Great support and try to sort out the issue with a professional and patient Show details ·  1

Patiently worked with me over 10 minutes Used live video well Show details

Very helpful customer service, resolved the problem. Wait time 10 minutes due to weather events elsewhere. Show details

It was lovely to speak with Rochelle today, she handled my queries quickly and professionally, very helpful. Show details

Internet not functioning and phoned the helpline and the problem was corrected after only a short wait Show details

EXETEL are very tech savvy and willing to help and considering the range of services and levels they (used to) offer, always good value. Absolutely no nonsense and no hype. Good one. Show details ·  1

Abdul was super helpful with my questions and went above and beyond for me. Show details ·  1

Exetel's Helpdesk techs are very patient, kind, respectful and knowledgeable Show details ·  1

Service quality was consistent and reliable. Met my expectations exceedingly. Show details ·  1

Stay away – Worst customer service n slow service Avoid at all costs Show details

Never recommend it to anyone – Awful and annoying customer service!!! I have sent lots of emails but no one respond!!!! Show details

The service is good – The service drops out from time to time. Otherwise the service is good. Show details

Problem with internet connection – Staff was able to help me solve my problem, was very helpful and patient Show details

Very satisfied – Good communication and I was very happy with the price of my plan. Show details

Patient and helpful Tech Staff solved my NBN connnection – Thankyou to Sean, Sasrin and Wasim. Over 5 days I was ringing every day to check the connection of my NBN, which was unstable. They were all very patient and each tweaked and twerked the diagnostics. The main trouble was streaming and buffering. Whatever Wasim did today has fixed the Problem. I know the Exetel Tech are under thepump are extreme… Read more

weather wiped out service and power. I only signed on 8 Feb and apart from a long wait time and very happy with the personal service. Thankyou

Cheap and reliable – I have the cheapest plan and have no issues. I only work sometimes from home so highest use would be streaming in the evenings. Downloads is fine. There is a difference with the higher plans but for what we use, it’s not needed. I can’t recall any drop outs. Customer service on set up was helpful and friendly. Thanks Exetel. Show details

99% most of the time – Very happy with the service, polite and helpful when contacted Show details

Works well – No further comments. Thank you for good reliable service. Still want to use this company. Show details

Watch out for the termination policy – Be VERY mindful of the termination policy. Excetel is the 1st NBN provider I have seen with this. "As per the terms of your agreement with Exetel, your account will continue to be charged for the minimum 30-day cancellation notice period." Show details

Dodgy as – When changing NBN providers they have a 30 day period after you cancel where you have to pay for another month that you aren't using. Dodgy as. This stuff was outlawed with phone plans and should be outlawed with internet plans as well. Show details