Exetel Wireless Broadband

All thanks to Mario who made my experience best yes he did give me an extra you know the discount because he knows that I’m going through a difficult time however the point is not just that because the way he was talking the way he explained everything the way he took the effort and add the value to my conversation and my concerns. It was amazing… Read more

because I did speak to another staff and that person was not helpful at all. Kudos to Mario. He’s a great person. You need more people like Mario in your business.

Since joining Exetel I have had nothing but bad experiences with them. They wouldn't change the date my bill was due so it would be easier for if it was due a day after I was paid. Their portal doesn't give you to pay your bill before the due date and I had to set up my bank to pay my bill when I would prefer to pay by another process. Whenever I… Read more

have called they never seemed to be able to offer any assistance I required and I had problems ringing them as I couldn't hear them it was always a bad connection. They are not good value for money. I choose to use different provider for my internet now.

Anne helped me with several different attempts till I got connected. Thanks Show details

Anjali was very helpful and professional. She assisted me to fix my problem. My only minor criticism is that I had a bit of difficulty understanding her accent.

Liddian was amazing spent an enormous amount of time helping us sort out our internet after a hail storm. Our modem was damaged and short circuited. He instructed my son to put one of our old modems up and running. Over 2 hours he spent helping us. Im close to 70 years old and I appreciate his help Show details

I had no internet due to moving my router. I left it for a couple of weeks, trying to troubleshoot myself and gave up and contacted Exetel. Yes, I should I have done this earlier. Adheel from Exetel was so patient, working through plenty of troubleshooting options and we got there. It was a good netflix detox, but so thankful I have internet again. One thing, I have never had issues with is my Exetel service. Thank you so much Adheel.

I had a problem with my internet. After a few phone calls Shiraz Siddeek got it all sorted for me very promptly. I know Im not the best with technical things but he run through it all with me and made it seem easy. Thank you Shiraz

Melinda was marvellous. Patient, clear, understanding, and excellent. So grateful for her expertise and professionalism. Thank you Melinda. Very much appreciated.

This provider is a SCAM.If you ever want to change provider from them, there is a month long notice period you have to give like a job. What is with this? Also at first they provide for a cheap rate to attract customers then they increase gradually and for a few times. DO NOT GET THIS PROVIDER.

Extel has been such a disappointment. Scummy business practices and terrible internet connection. We changed our plan to Superloop because the internet kept dropping out. They are charging me $80 plus $37 for cancelling, which was supposed to be a NO LOCK-IN CONTRACT but turned into a 30-day notice to cancel. Would not be recommending Exetel to anyone. Show details

Exetel was one of the worst internet service experiences I’ve had. I reported connectivity issues in January and was left without working internet for over a month. Despite multiple contacts with support, the issue was never properly resolved and kept being blamed on their infrastructure provider. What made it worse was receiving a bill while the… Read more

service wasn’t working. When I requested a refund, I was told compensation is “not typically provided for residential services,” which is unacceptable after such a long outage. I eventually cancelled my service and switched to another provider, and the internet worked immediately. Very disappointing customer service and poor accountability. I would not recommend Exetel.

Customer service was amazing. He put my mind at ease. I had all intentions to cancel all of my account with exetel, but after the service and reassurance I received i decided to not cancel.

Very helpful and quick response by Milan the agent. Also helped me and waived off the 30 days notice period refunding the balance amount. Refund is still awaited let's see how long it takes for processing.

Umair (Job well done) Exetel has an infuriating process when it comes to cancelling the service. 1. There is no option to do this via email or through the chats. This can only be done within a certain time of the day and no available time on weekends. 2. There is a 30 day termination period. 3. You pay for this 30 day period, pro-rata if you… Read more

cancel even if the service is not being used.

So what happens when you've just moved from one place to another? Life happens, it can take more than a month to completely unpack, especially with an infant, work from 8-5 is extremely busy for both my wife and I. This is infuriating Exetel.

So you can see, I finally got some time to call, frustrated from the situation above. Umair handled this call so well, de-escalated an angry customer in such a respectful way that I requested to provide this feedback. Job well done Umair!

Dhanaraj was efficient and fast with my problem, and it was solved quickly (it took myself one hour to try figure out, turned out I should just talk to the customer service team first)

I would like to thank Akmal for the amazing support he gave me today. He really made my day! I had been speaking with residential and business support from Exetel for nearly 2–3 hours, and unfortunately my issue still wasn’t solved. The previous agent I spoke with (a woman) was unable to resolve the problem, and I was also waiting for a callback… Read more

that never came, which was very frustrating.

Then I called back and got connected to Akmal. He was very professional, patient, and helpful. He quickly understood my problem and helped get my internet working again. Because of him, I can now get back to my work without any stress.

Thank you so much, Akmal — your excellent customer service is truly appreciated!

Amazing. I called about this issue last Wednesday and it wasn’t fixed. Explained everything that happened and also what my IT department said. He tried everything and got it working again. Thank you so much for not giving up and finding a solution. Really appreciate it.

My NBN broadband service was disconnected due to our own error. Called Exetel and used their mobile app Exray to diagnose and schedule an inspection the next day. Very efficient and easy. Spoke to tech support team (2 different agents) have been very helpful and responsive to assure me of the service booked in. Fingers crossed the disruption is short and minimum. Show details

Internet when down.Rang tech support,a Muhiz assisted, helped to resolved the WAN IP issue, very knowledge, patience, professional and resolved the issue..am back on line. Thanks Exetel Show details

Vimangsa was a great help getting my internet operating again. She was very patient and made me feel that she would not let me go before the issue of no internet was rectified

Anjala was tremendous in helping me with an unfortunate situation I have been forced into. Thank you Anjala, if only all representatives were as caring and kind and helpful as you. Show details

Needed my router configured and service connected, after a bit of a rocky start the team at exetel were fantastic .prompt call centre help and clear instructions on how to go about solving the problems that had arisen. I would've been absolutely lost without the teams support and guidance. Keep up the great work and thankyou!!! ‍❤️ Show details

Aagash provided a good customer service. He was enthusiastic to resolve the issue of my wifi. He explained me about the issue and solved it. He was polite and respectful.

Very helpful, it was good and went step by step for each process.