Exetel Wireless Broadband

Amazing. I called about this issue last Wednesday and it wasn’t fixed. Explained everything that happened and also what my IT department said. He tried everything and got it working again. Thank you so much for not giving up and finding a solution. Really appreciate it.

Liddian was amazing spent an enormous amount of time helping us sort out our internet after a hail storm. Our modem was damaged and short circuited. He instructed my son to put one of our old modems up and running. Over 2 hours he spent helping us. Im close to 70 years old and I appreciate his help Show details

Cline was very helpful and after explaining being pensioners we were changing for something cheaper he explained about a cheaper plan then spoke to his manager as we have been with exetel for a long time . He came back and told me we can stay on the… Read more ·  1

same plan for $10. a month cheaper a month for the next 12 months . Cline you made our day Thank you Exetel for helping us out it is greatly appreciated.

My NBN broadband service was disconnected due to our own error. Called Exetel and used their mobile app Exray to diagnose and schedule an inspection the next day. Very efficient and easy. Spoke to tech support team (2 different agents) have been very helpful and responsive to assure me of the service booked in. Fingers crossed the disruption is short and minimum. Show details

Internet when down.Rang tech support,a Muhiz assisted, helped to resolved the WAN IP issue, very knowledge, patience, professional and resolved the issue..am back on line. Thanks Exetel Show details

Extel has been such a disappointment. Scummy business practices and terrible internet connection. We changed our plan to Superloop because the internet kept dropping out. They are charging me $80 plus $37 for cancelling, which was supposed to be a NO LOCK-IN CONTRACT but turned into a 30-day notice to cancel. Would not be recommending Exetel to anyone. Show details

Vimangsa was a great help getting my internet operating again. She was very patient and made me feel that she would not let me go before the issue of no internet was rectified

Anjala was tremendous in helping me with an unfortunate situation I have been forced into. Thank you Anjala, if only all representatives were as caring and kind and helpful as you. Show details

Exetel was one of the worst internet service experiences I’ve had. I reported connectivity issues in January and was left without working internet for over a month. Despite multiple contacts with support, the issue was never properly resolved and kept being blamed on their infrastructure provider. What made it worse was receiving a bill while the… Read more

service wasn’t working. When I requested a refund, I was told compensation is “not typically provided for residential services,” which is unacceptable after such a long outage. I eventually cancelled my service and switched to another provider, and the internet worked immediately. Very disappointing customer service and poor accountability. I would not recommend Exetel.

Needed my router configured and service connected, after a bit of a rocky start the team at exetel were fantastic .prompt call centre help and clear instructions on how to go about solving the problems that had arisen. I would've been absolutely lost without the teams support and guidance. Keep up the great work and thankyou!!! ‍❤️ Show details

Aagash provided a good customer service. He was enthusiastic to resolve the issue of my wifi. He explained me about the issue and solved it. He was polite and respectful.

Sameen was able to help work how to connect to my new modem without making me feel like an id*ot. He went beyond the normal level with his knowledge and provided information without having to ask. Thank you so much Sameen.

The Technician demonstrated an excellent knowledge of the system, understanding the problem immediately and rectifying the problem quickly. He was very pleasant to talk to and considerate to me. An excellent result to a frustrating problem. Thank you Guru! Show details

Clear and concise explanation of booking details but App advised was to be found in the App but this is an error as was explained and hopefully Exetel can fix shortly.

Our internet dropped out for no reason, checked that the NBN was not the issue so contacted Exetel to fix their issue. Happy that this was resolved after they changed the IP or something

Ama was fantastic I have called previously multiple times over months and no one has been able to resolve my issue. Ama seems to have resolved the issue that the other people I talked to could not. If had someone as good as her originally then this issue would not haven taken months to resolve. 10/10.

Respect the efforts to retain our services. I may come back should things change. If you can reverse the invoice payment today even better. Thank you kindly. Long term customer Show details

Anthony brilliant. Calmly chatted myself through my confusion to get my new modem connected. Not an easy task, but Anthony and all his talents got me connected agsin. So HAPPY AND PLEASED. Anthony is worth more money. Show details

Had major issues with my wifi connection and Suvin Dangampalage was extremely helpful and patient he worked tirelessly for 2 hours on the phone with me to rectify my issues and he did it brilliantly could not of been more helpful or efficient. Show details

Our Nbn connection was Accidently cancelled. Your agent Joana walked us through the reconnection process.She was very knowlegeable and informative. Geat Service. Show details

Marby, the assistant support person from Exetel was absolutely excellent with me, having the time and patience to help me guide me through the issue I was having. Once again thank you Mar-by, I appreciated your time, patience and guidance. Regards JENNIFER :) Show details

Katherine was AMAZING - very patient with us. I’ve no idea what the problem was in the end but it took over an hour and with a new router and then back to the old one - we finally got it connected! She was incredible and very clear with communication and as I’ve mentioned exceptionally patient

I cancelled and they sent a debt collector after me , I didn't see the text message or the email a phone call would of been efficient not that hard to make a phone call,I was on no lock in contract, they put $73 on my credit report, who disgraceful the exetel staff are to let this happen to there customers, he said just call the debt collector… Read more

and they will take it of your report for you, Exetel everyone should beware aware of you dodo doesn't work that way ,. Exetel will end up on your credit report .