Fairhaven Homes

It has been a very smooth and clear process. Can’t speak highly enough of everyone I have dealt with during the pre construction stage. Can’t wait to start the build in two weeks time Show details ·  1

My partner and I went to fairhaven early this year were we met Faraz and the process of starting to build our home has been so seamless and easy, everything is organised and he has always been so great when we have any queries, we are so happy and can’t wait for the build to commence. Show details ·  1

We built our home with Fairhaven Homes in 2016, and I wanted to share our experience as a fair warning for anyone considering building with them. It’s now been around 10 years, and we’ve started experiencing a number of significant issues. I’m not referring to normal wear and tear such as paint fading or minor cosmetic defects, which are expected… Read more

over time. I’m talking about structural fixtures and essential components that, in my opinion, should have lasted much longer.

Over the years we’ve had doors and walls become noticeably warped, and the biggest ongoing issue has been the garage door. A few years ago, the garage door springs snapped. When the system was inspected, I was told that a single garage door spring had been installed on what is actually a double garage door. Unsurprisingly, the spring failed under the extra load. After that, the garage door motor also failed and had to be replaced at my own expense.

Most recently, the connection joints on the garage door panels have broken, and I’ve now been advised that the entire garage door needs replacing, at a cost of more than $5,000.

After speaking with other homeowners who built with Fairhaven around the same time, I found that at least one other family has experienced very similar issues, which makes me question the quality of some of the materials and components used during construction.

I’m sharing this review so prospective buyers can make an informed decision. Unfortunately, after this length of time there is little opportunity to seek assistance or compensation, so all repair costs have fallen on us.

To be fair, I can’t say whether this is unique to Fairhaven or reflects practices used by other builders during that period. However, based on our experience, I would strongly recommend that anyone building a new home pays close attention to the quality of the materials, fittings, and hardware being installed, rather than focusing solely on the contract price. Spending a little more upfront on higher-quality components may save many thousands of dollars in repairs down the track.

This review reflects our personal experience as homeowners, and I hope it helps others ask the right questions before making such a significant investment.

Our initial consultation with Michael Stephenson at Clyde display home was an excellent experience. From the very beginning, he was friendly, professional, and extremely knowledgeable, taking the time to explain every step of the building process in detail. Michael guided us through the entire journey, from selecting the right block of land to… Read more ·  1

choosing a house design that best suited our needs, budget, and lifestyle. He patiently answered all of our questions and provided valuable advice, which made the decision-making process much easier and less overwhelming.

Throughout the process, we requested multiple design changes and updated quotes as we explored different options. Michael was always happy to accommodate our requests, responding promptly and professionally without any hesitation.

His communication was clear and consistent, and we never felt pressured into making decisions.

The only area where I feel the experience could be improved is by providing more detailed information about the electrical options during the consultation. It would be helpful to have a clearer explanation of solar system options, heating and cooling choices, and other energy-saving features available.

Overall, it was a very positive experience so far, and we really appreciated Michael's guidance and support throughout the process.

We are currently building our second home, and my wife worked for Dennis Family Homes for more than 10 years, so we're quite familiar with the home building process and what to expect. Based on our previous experience, we shortlisted around five builders before making our decision. Throughout the entire sales and pre-construction process, Mike… Read more ·  1

and Sarah from Riverfield Display in Clyde were exceptional. They were always responsive, knowledgeable, and genuinely made us feel that they had our best interests at heart rather than simply trying to make a sale.

There were several reasons why we ultimately chose Fairhaven:

Quality: The display homes and standard inclusions gave us confidence in the quality of their build.

Value for money: Although Fairhaven's base price was slightly higher than some other builders, we found their standard inclusions to be extremely competitive. Once we compared everything side by side, they offered excellent value overall.

Reasonably priced upgrades: Whenever we requested additional upgrades, the pricing was fair and significantly more reasonable than what some other builders had quoted us.

What impressed us most was the transparency. At no point did we feel like we were being hit with unnecessary costs or hidden charges. That gave us a lot of confidence that Fairhaven will continue to look after us throughout the rest of the journey. I highly recommend Fairhaven to anyone considering building a new home. If I could give more than 5 stars based on our experience so far, I would. We are currently waiting for our fixed site costs and tender appointment. As the build progresses through each stage, I'll continue to update this review to reflect our experience. Hopefully, Fairhaven will continue to earn this 5-star rating all the way through to handover.

We are currently in the early stages of a knockdown rebuild with Fairhaven Homes, and the experience so far has been exceptional. Moving from the initial conversation with Rosie, to selecting and customising a floor plan to suit our block, was entirely seamless from our first conversation. We’ve just paid our deposit and been accepted to progress,… Read more ·  1

and we couldn't be more confident in our choice so far.

What truly sets this team apart from other volume builders is their attention to detail and genuine willingness to help. Before we even committed to the next phase, Rosie alongside Katina worked tirelessly to include our specific requirements and provide accurate, upfront pricing.

They've helped us see how we could live in the home during the quote phase with a detailed sketch, rather than just looking at a generic floor plan from their website or brochure. Getting upfront, realistic costs for structural customisations rather than vague estimates or allowances, made the process feel secure rather than stressful. Rosie's focus was on finalising as many inclusions as possible so we could see a final, realistic price before moving forward.

It’s rare to find a volume builder that treats your budget and vision with this much respect. Knowing exactly what we are signing up for has made the start of this journey incredibly exciting. If you are looking for a builder that values transparency and customisation without the usual headaches, I highly recommend Fairhaven Homes, specifically Rosie and her team!

Michael is amazing with excellent customer service and detailed explanations. Helped Me so much to understand all the different things to building my first house. I have now moved onto Rebecca and Daniel to further the process of building my house. Show details ·  1

I had a great experience with Fair Heaven Home. The team was friendly, professional, and easy to deal with from the very first conversation. They explained everything clearly, kept communication smooth, and made the whole process of signing the contract stress‑free. I feel confident moving forward with them and appreciate their honest, helpful approach. Show details ·  1

Henry was super helpful with taking over where Paul left off. His professional and knowledgeable manner of handling my situation ensured a seamless transition and well executed preliminary estimate report. Whenever I called him for additional costings he was there. Very responsive and had a close attention to detail. Thank you to Henry for making my home purchase closer to reality. Couldn’t be happier. Show details ·  1

We are very happy with our new home and the overall building experience. The entire process was well managed, communication was clear, and any questions or concerns were handled promptly and professionally. The workmanship and build quality met our expectations, and the final cost was in line with what we were initially advised. We appreciate the… Read more ·  1

support provided throughout the journey and would happily recommend Fairhaven Homes to others building their dream home.

Initial consultation and pre-construction phase: I have started my journey of building my first house which can feel overwhelming, but my experience was made incredibly smooth thanks to the team at Fairhaven Homes. From the very beginning, communication was clear and every question I had was answered with patience and professionalism. A special… Read more ·  1

thanks to Faraz Wais, who went above and beyond to support me throughout the process. His attention to detail, proactive updates, and genuine care made all the difference during the initial phase which can otherwise be a stressful period. I always felt informed and confident in my decisions because of his guidance. I truly appreciate the exceptional service and would highly recommend Fairhaven Homes to anyone embarking on their first home journey.

I will keep this review updated as I proceed with the next phases of the build process.

We have had such a great experience planning our house build. Henry and Rebecca have been amazing to work with throughout the entire process. They have been supportive, professional and always had great communication! Show details ·  1

I had the pleasure of being supported by Michael and Sarah at the Riverfield Fairhaven Display for my first home build. Michael was extremely knowledgeable, patient, flexible and honest throughout the entire process - it made the journey feel very accessible and enjoyable :) thanks so much for the help guys you were amazing! Show details ·  1

Just want to say a big thank you to Darren and Rebecca for all their help throughout our home journey. As first home buyers, we had a lot of questions and honestly felt a bit overwhelmed at the start, but Darren made the process so much easier. He was always easy to talk to, patient, and gave really practical suggestions when we were choosing… Read more ·  1

things for the house. No pressure, just honest advice that actually helped us figure out what worked best for us.

Bec was also amazing the whole way through. Super responsive, organised, and always quick to help whenever we had queries. She kept everything running smoothly and was really lovely to deal with, which made the whole experience a lot less stressful.

Really appreciate both of them for being so supportive and helpful from start until now that our construction is almost starting. It made a big difference in our journey.

We’ve had a fantastic experience with Fairhaven. From our initial conversations through to the consultation process, Mike and Sarah have been incredibly knowledgeable, professional, and supportive every step of the way. They took the time to answer all our questions clearly and made the whole experience smooth and stress-free. The service at the… Read more ·  1

Riverfield Display in Clyde has been outstanding, and we really appreciate the care and attention provided throughout the process. We’re excited to continue our building journey with Fairhaven and highly recommend Mike and Sarah to anyone looking to build their new home. File Number: #260305

Working with Mike and Sarah from the Riverfield Clyde office was an amazing experience throughout our first home journey. Their communication was exceptional — always clear, upfront, and helpful with all the information we needed to start building our new home. They were incredibly friendly and accommodating to all of our requests. Mike was… Read more ·  1

especially knowledgeable and knew exactly how to help us achieve what we wanted in our home.

We couldn’t recommend them highly enough!

Fairhaven have been so easy to deal with, and communicative. The whole experience so far couldn't have been more straightforward. Shoutout to Michael, Tegan and Daniel who have been amazing. Definitely recommend building through Fairhaven :) Show details ·  1

Fairhaven has been great, and really understanding in assisting myself during the planning phase every step of the way. Even when i missed some dead lines they reminded me what was required and any questions i had were answered in good timely manner. I did make some changes to the build also, again more than happy to give advice and accommodate. I… Read more ·  1

have recommended Fairhaven homes to two long time friends that are thinking of doing a knockdown rebuild.

We are building with fairhaven homes and have had an amazing experience so far. I had contacted over 40 builders in the area and chosen fairhaven after narrowing down because of the quality and guarantee for a quicker build with clear timeframes. At the moment we have just completed pre start. Fairhaven also has amazing great range of standard… Read more ·  1

inclusions and also generous cat 1 items and we found the upgrades to cat 2/3 very reasonable and cheaper than anticipated but stuck with cat 1 for a lot of things. They were also super accommodating to our floorplan and the many changes we had to suit our needs! Whereas a lot of builders (volume) that we contacted did not want to or simply couldn’t for what we needed. We are building the Tahlee 28 (with room extensions and extra linens) We ended up going about 100k more than base cost price which included upgrades for almost everything, big extensions, a raked ceiling, site costs etc.

The final cost wasn’t to much more/ the same as other builders quotes which was great, and I think for the quality it will make a big difference. Walking into the display homes compared to some of the other big builders you can just tell even from cat 1 products how big the difference is with brands they use in terms of quality.

I also really liked how clear fairhaven was with orientation, insulation and other very important things that aren’t talked about much or at all with other builders I enquired with.

Everyone I spoke to was super fast in replying and very informative. Our sales consultant was great and even let us know about hidden costs that we might not have been aware of (in any sort of building project) like gas connection for our estate which I see some people get caught out on in facebook groups.

Fairhaven were so kind and understanding, when we were looking at finalising the floorplans in October my father was diagnosed with terminal cancer. The team was so lovely to deal with and gave me so much time to come back to completing the project with no extra costs. We ended up finalising everything in January, signed early Feb and did colour in early March. Our site start is start/mid May and we are very excited to get the house up as quick as possible so we can move closer to dad.

Thank you to all staff including sales consultants, managers, Cro, colour appointment specialists we have had a wonderful experience and have been well looked after

I had great full experience with Fairhaven homes because I started to build my future dream home with them. Millaray Frafan‑Araya , who is the New Home Consultant in Donnybrook Fairhaven display home and she helped me to do every step of my dream. She explained every step clearly. I highly recommend Fairhaven homes. Show details ·  1

We had an outstanding pre-construction experience with Rosie Milojevic, Regional Sales Specialist at Fairhaven Homes. From the very beginning, Rosie demonstrated exceptional knowledge, patience, and genuine care in helping us choose the right floor plan and overall building design for our needs. She took the time to understand our requirements in… Read more ·  1

detail and provided thoughtful guidance to ensure we made the best decisions. What really stood out was her willingness to accommodate our requests and assist with customisations—nothing ever felt too much trouble. Rosie consistently went above and beyond to make sure everything was tailored perfectly to our preferences.

Her communication was excellent throughout the process. She was always approachable, responsive, and available to answer our questions, no matter the time. This gave us great confidence and peace of mind during what can often be a stressful stage.

Rosie’s professionalism, dedication, and customer-first approach truly made a difference. We are incredibly grateful for her support and would highly recommend her to anyone going through the pre-construction journey with Fairhaven Homes.

I m thrilled with service from Rosie . 26014 . She has highly efficient, knowledgeable about the market, and excellent at communicating . I highly recommend to get best deal from her about home building. Wish her good luck for future . Thanks Show details ·  1

THANK YOU ROSIE FOR EVERYTHING Pre-construction review: We have had the pleasure of dealing with Rosie, a wonderful human being who treated us like family. We’re so lucky to have met her and go through this process with her. Bit by bit, she assisted us and gave us her recommendations and expert advice in building our home. Thank you again Rosie for all your help. We hope that the build goes as smoothly as pre construction phase.  Show details ·  1

We have just signed for a house build with Fairhaven ,we have chosen The Carson 25 and new home consultant Faraz has been so helpful throughout the whole process. Faraz is very professional,articulate and helpful to make our choice easy Show details ·  1

My partner and I were browsing opportunities as first home buyers trying to get into the market, Warren and Faraz couldn’t have been a greater help. Not only did they educate us in a genuine and transparent way, but they guided us right through the initial stages of our choice. They made the process easy and straightforward, they were there to… Read more ·  1

answer all questions, and as a couple who are completely new to this, their support did not go unnoticed. They went out of their way to find options that suited our wants and needs, helping us land exactly what we wished for. As well as the help from both Faraz and Warren, we are incredibly impressed with the service we have received from the rest of the team at Fairhaven homes. Their kind, patient and knowledgeable nature is something we highly recommend. We really look forward to rolling through the next steps with Fairhaven homes.

The following review is regarding the pre-construction experience. To be clear, we have not yet started the build so I can’t speak to during or post construction experience. Working with Mila at the Donnybrook office has been absolutely fantastic. She is very knowledgeable with all things to do with the build and the considerations of making… Read more ·  1

customisations to the build. She has also been very patient working with us and has gone over and beyond in working either the different surrounding estate sales offices in locating a suitable land lot for us to build on