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Reviews

Review distribution

5 star
163
4 star
20
3 star
7
2 star
9
1 star
33

Fantastic

published

We have been pleasantly surprised with the outstanding level of customer service we have revieced so far.
Ivan (Sales consultant) was fantastic. His approach was very professional and we always had great communication with him with very quick replies on all our emails or phone calls, he made us feel in control of the whole experience.
Recommend Fairhaven Homes to anyone and everyone.

Customer Service
Transparency
Build StagePre-Construction

Gurbir Dhillon

Gurbir DhillonAlice Springs, NT

Excellent

published

Excellent service Dear Rene
I really appreciate your service Rene , whenever I need help to clarify anything, I just emailed her and got response back Before than hour.
We do not have enough knowledge as we are being first home owners , Rene did help us on each step what next to do .
Thanks a lot again

Customer Service
Build StagePre-Construction
  • Verified customer

Excellent experience so far!

published

We haven't yet started our build, but we did just complete our Colour Selection and Tender Appointment. Everything up until this point has been great Monika from Jubilee Display has been amazing answering all of our questions and going out of her way to help us with anything we needed.
The girls are the colour room in Berwick we're friendly and very helpful and Steve was great at our Tender appointment.

Will do another review after our build fingers crossed it keeps going the way it has from here.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

The reviewer stated that an incentive was offered for this review

Hannah B.

Hannah B.Greater Melbourne (Outer), VIC

Excellent Service

published

I am currently finalising the pre-construction stage and Fairhaven have been fantastic to build with so far. Rene our Client relations Officer is extremely knowledgeable and extremely helpful with my thousands of questions. I would highly recommend Fairhaven and have loved the process so far, we cant wait to see our home finished!

Customer Service
Site Admin
Transparency
Build StagePre-Construction
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Carm

CarmGreater Melbourne (Outer), VIC

  • Verified customer

Excellent service to date - at pre-construction phase of knockdown rebuild process

published

Our project is currently at the pre-construction phase, so my review relates to service received and our experience to date. The Fairhaven experience has been excellent and Fairhaven's staff have been very patient, helpful and responsive to various queries and requests. A special mention and thanks to Shane Gunal and his team, and also Erin Williams and her team. Both teams delivered A-plus service with regular updates, from the initial assistance and advice provided when we were looking for a suitable home and builder experienced in knockdown-rebuild construction, to the selection, tender and contract phases of the process. We look forward to the rest of the journey with Fairhaven Homes being just as positive as the last few months.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

RENY

RENY

  • 2 reviews

Excellent Customer service

published
Customer Service
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateSeptember 2019
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Steve Tran

Steve TranGreater Melbourne (Metropolitan), VIC

Diem Ho - She has my best interested at heart.

published

This is my first home so i carefully chose one Building Company to build my dream home and the name ' Fairhaven Homes' was really interesting me. Then I was more surprised with their Sale Consultant, Diem Ho. She is nice and helpful. she helped me choosing a suitable land. I had many unclear things and she explained and advised me everything. Her honest and enthusiasm and flexibility is greatly appreciated. I would come back to see her for my second house if i had a chance.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Linda

LindaFrankston

  • 2 reviews
  • 2 likes

Excellent service and workmanship

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateAugust 2019
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes
Mohamed H M Yoosuf

Mohamed H M YoosufGreater Melbourne (Inner), VIC

  • 12 reviews
  • 1 like
  • Verified customer

Stressfree build with excellent customer service

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateSeptember 2019
See all answers
2 comments
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Thanks, I forgot to mention that the house was constructed in Woodlea (Aintree VIC 3336). I am very pleased with your work.

Jayde V.

Jayde V.Southwest, VIC

ZERO STARS, NO COMMUNICATION AND BLACKMAIL

published
  • +8
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateDecember 2018
See all answers

Loren D.

Loren D.Greater Melbourne (Outer), VIC

By far the best customer service I could have ever asked for!!

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateAugust 2019
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

FEI

FEISouthwest, VIC

  • 2 reviews
  • 1 like
  • Verified customer

Perfect service and best sales

published

Very thoughtfull sales and effcient paper documents preparation, like their services and the sales knows well about what you want. Strongly recommend to people who wish to build a new dream home. The sales will visit the site in person before having the conference with us. She knows better about the land than us and help us to think beforehand.

Customer Service
Site Admin
Transparency
Build StagePre-Construction
See all answers
2 comments
FEI
FEI

Our Sales's name is Ms. Diem HO

Fairhaven Homes
Fairhaven H.Fairhaven Homes

Mark O.

Mark O.Greater Melbourne (Outer), VIC

Excellent start with Fairhaven - Officer VIC

published
Customer Service
Site Admin
Timeliness
Transparency
Build StagePre-Construction
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Ben R.

Ben R.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Best experience designing our home with Shane at Berwick Waters!

published

My wife and I could not recommend Shane Gunal highly enough! He was dedicated to packaging the home that we wanted and needed but most of all, it was within our budget!
His honesty stood out above all else and was extremely reassuring after our other quoting experiences.
Thanks Shane!

Customer Service
Timeliness
Transparency
Build StagePre-Construction
Construction End DateMay 2020
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes
Jacqui and Tara

Jacqui and TaraGreater Melbourne (Outer), VIC

Our experience so far! Building our first home with Fairhaven.

published
Customer Service
Build StageMid-Construction
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes
Marco L

Marco LSouth Australia

My first home experience with Fairhaven Homes

published
Customer Service
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateAugust 2019
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Chandra

ChandraSydney, NSW

Lengthy construction timelines

published

The construction for a 23 sq single storey house started in Dec18, and finishing next week. Had to go through multiple channels (Sales/customer support office & construction manager) time and again to get a date. The dates of invoice and dates of stage completion don't align (Note, if you are interstate). Fingers crossed on final inspection and quality. My friend constructed a 27 sq home with Carlisle Homes in 3 months. How does it feel ?

Build StageMid-Construction
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Horrible builder.

published

Extremely poor construction. Lot of defects and house is cracked after the handover. Worst decision we have ever made. Stay away from these people. Construction took 270 days for a single story house. It's a nightmare dealing with the construction team and the office staff. No one takes the responsibility and they do not acknowledge their errors and mistakes. Don't think about 5-10 grand less cost because it will cost you a lot with defects, construction delays and internal errors. We build the house to live, but now we are going to sell it because of extremely poor construction. Dodgy builder . I would rate Zero if I had the option available.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateJuly 2019
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Adam

AdamPearcedale

  • 5 reviews
  • 5 likes

Built two houses with this builder and their after sales service and warranty is disgusting.

published

We built two homes with fairhaven homes.
It went quite well until there was water leaking from the shower recess through the wall and into the carpet next door. They came out to inspect the damage 25 days after reporting the issue then blamed my tennant and property manager. If you look up VBA standards and tolerances 13.03 it states if water leaks from shower recess then it is defective. This house is only 4 years old and they are blatently denying any responsibility.
I have a building inspector now to do a detailed report on the whole property as clearly they can not be trusted.

Customer Service
Site Admin
Timeliness
Plumbing & Waterproofing
Flooring
Transparency
Build StagePost-Construction
Construction End DateMay 2015
See all answers

experience in choosing a house plan and have it ready for the bank to approve.

published

Sunny was great in helping me to have this building plan put through urgently for the bank to approve also for building loan that i was left in the lurch by JG King that the settlement date was due in 29/8/2019 and arranged for me to have this done in a quick manner to meet the deadline with the developer.
I like to thank Sunny in making this happen in a short time with the help of head office that they dealt with me also.

Customer Service
Site Admin
Timeliness
Transparency
Build StagePre-Construction
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Page 1 of 12

Questions & Answers

Dhruv

Dhruvasked

VIC, Campbellfield

Hi peeps,
How much time did Fairhaven took to build single storey house. I am building 27 sq house in Kalkallo. Our site start date was 04/07/2019 and at this stage I could only see the piers have been pour and plumbing pipes have been installed. Is this ideal? Or are we really slow. Would love to hear about ur experience.

TIA

1 answer
STG
STG

Well its harder to say how long it will take Dhruv.Most of the time they outsource it to different contractors and supervisors ,so it always depends on their capacity and skills.
But make sure youll need to follow up with a private inspector each and every step of your building.
It’s worth it.
All the best.


chris

chrisasked

VIC, Campbellfield

Why do you rip off hard working Australians.

No answers

chris

chrisasked

VIC, Berwick

why do you rip off hard working Australians

No answers

Get an answer from our members and Fairhaven Homes representatives

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