We have had a very pleasant experience with Fairhaven so far. We are about to begin construction and have been very well supported through the sales and contract process. Unfortunately we experienced a lot of delays due to our local council and Janelle, our Fairhaven client relations officer, has been so helpful and patient throughout. She assisted us with our battles with council, endlessly following up on our behalf and striving for progress.

We were very happy with our colour selection appointment, and were offered some great ideas and help...Read more

I pick my keys up for my Riverview 266 tomorrow and cannot wait to finally move in - from purchasing land, waiting for it to title, construction, to handover it has been two years. Overall I am very happy with my experience building with Fairhaven and their homes, from all of the displays I have looked at, continue to be the most impressive for the price you pay. Being a first time builder on a single income cost was a major obstacle for me and I got what feels and looks like a high-spec home for a very reasonable cost.

That's not to say there...Read more

Edit 18/06:

I was contacted by the GM, The sales manager and the sales agent over the last two days expressing their regret over the delays and the way that things were handled and also noting that I have been fully refunded (pending confirmation). So happy with the customer service, from that angle.

Long story short, the design chosen didn't comply with the corner treatment restriction on the lot - which I trust is a basic thing that should have been identified at the onset - not 3 weeks later.

For example, an agent from a competitor, wh...Read more

We have just moved into our new house in Wollert and every thing looks all right so far. We hope the house will live up to our expectations.

We had an overall good experience building with Fairhaven Homes . It was not a good start with a few hiccups at the beginning. We had an admin staff Sacha Morrison who was very difficult to deal with. She booked us to sign the final contract in Campbellfield, and promised to call or send us an email three days before the signing. She never got back to us as promised. I called her so many times ...Read more

Just received my handover for my Clovelly 24 located out at Officer VIC. I must say, the build itself which started from slab pour on Jan 29th 2020 to handover on May 22nd, in the midst of COVID-19 was really stress free. Most builders, site supervisors and trades are doing it tough.

Fairhaven in my humble opinion did really well to build my home and manage the OHS aspect of the build.
I must congratulate Natalie (Fairhaven - Berwick) who kept myself and my wife in constant contact. She was splendid and honest in our dealings with her. Exemp...Read more

Every staff member that we dealt with at Fairhaven throughout our build have been amazing. From the start of our building journey right through to the end.
Special mention to Shane Gunal our sales consultant who could not have been more helpful. This being our first build and with us being from the UK we did not know a lot about how building a new home works. Shane gave us invaluable advice throughout.
Second special mention to Janelle Gabbiani client relations officer. Janelle was a calming influence when we got a little overwhelmed by parts ...Read more

We are delighted with the experience we had during our recent build with Fairhaven Homes. From the warm welcome by Nathan Schlink and Kim at the display home to the care shown to us by Nikki Bacelic and Craig Gordon throughout the build, we couldn't fault your commitment to deliver a beautiful home.

At each stage the communication was professional and as with any home there are defects, these were rectified in a timely manner. Everyone we encountered went above and beyond to make our experience with Fairhaven Homes stress free, with the weekly...Read more

Initially the build was manage by other staffs. Honesty the services was normal, but when they are hand over to Hollie and David. Their services are great, Hollie will update us weekly. While David will request a meet up to explain the building procedures. Will make it easier for us to understand what to expect during the build period.

The workmanship so far are great. Even when there are some defects when we moved in. Holiie and David will arrange for the trade to come to resolve the issue. Eg, after we moved in the first week, there are drai...Read more

Our sales experience was not ideal - unnecessarily lengthy.
Moving onto the head office - our first CSO was less than ideal to work with, we decided to not build with Fairhaven then a new CSO was appointed and things started looking up.
During the build: A lack of communication from day 0 from our first site supervisor, this continued through most of the build - our CSO would fill us in on things that 'had happened' because the SS had told her it happened, but sure enough we would go to site and see that nothing had changed.
Eventually, we had ...Read more