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Reviews

(182)
(21)
(9)
(9)
(37)
  • Build Stage
    • Post-Construction (62)
    • Pre-Construction (34)
    • Mid-Construction (10)
  • Customer Service
    4.1 (85)
  • Site Admin
    3.7 (54)
  • Timeliness
    3.7 (59)
  • Structural Integrity
    3.7 (41)
  • Plumbing & Waterproofing
    3.5 (45)
  • Electrical & Lighting
    3.6 (44)
  • Flooring
    3.6 (45)
  • Transparency
    4.1 (70)

Reviewer Photos & Videos

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Looking forward to built

published
Customer Service
Transparency
Build StagePre-Construction

Amazing Home- Janette (client relation officer) and Stefan (supervisor)

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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2 comments
Fairhaven Homes
Fairhaven HomesFairhaven Homes
Nick
Nick

Thanks with jenette Essery and Stefan our site supervisor everyone is always happy.very happy to build with this guys.

Wass

WassVictoria

  • 2 reviews

Building

published

Overall building construction has been OK to me even though some hiccups here and there due to various reasons.. At the start constructions was delayed and handing over was a bit as well. but no rush on my side. Quality is seems to be good but I have just been handed over the keys and did not move in. I hope inspectors done their job.. Correspondence and construction updates are amazing! Very promptly. Construction cost is the same as estimated and no unnecessary variations requested. I appreciate the fact that soil leveling all around the house was done after the construction.

Customer Service
Transparency
Site Admin
Timeliness
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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1 comment
Fairhaven Homes
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JBoseley

JBoseleySouthwest, VIC

Patient and Professional in their approach us choosing our colours and designs

published

The price was very competitive when we compared with other builders, there was great communication by Nikki B and other staff, they went out of their way to follow through with getting information and answering any questions we had. We experienced great customer service and a very professional approach by the Fairhaven team.

Customer Service
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Timeliness
Build StagePre-Construction
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1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes
Kim

KimGreater Melbourne (Outer), VIC

Good build and communication but not satisfying quality.

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateNovember 2019
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1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes
Chris Jeffery

Chris JefferyGreater Melbourne (Outer), VIC

  • 2 reviews

Bayview 331 in Ferntree Gully.

published

Our house is a 33 square double storey that took approximately 7 months to complete, from ground work to handover. We are very happy with the end product., and we would recommend Fairhaven homes. Erin & Natalie in the office were fantastic at keeping us informed and our site foreman was brilliant. We are confident that if there are any issues that arise in the future, then Fairhaven will continue with their outstanding service

Customer Service
Transparency
Site Admin
Timeliness
Build StagePost-Construction
Construction End DateFebruary 2020
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1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes
Bik767

Bik767Victoria

Warranty is a joke!!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2017
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2 comments
Fairhaven Homes
Fairhaven HomesFairhaven Homes
Bik767
Bik767
ABC123

ABC123Victoria

Craig and Janette - great communicators

published

Our second Construction Manager, and our Client Relations Officer were fantastic. We had a few communication issues, such as non follow-up from Darbecca reports, in the very early construction phases, however when Craig and Janette came on board they totally transformed our experience. They provided very regular, honest and transparent communications, set and met reasonable expectations, and were general a pleasure to deal with. Completely won our trust back after it was all but gone initially. We highly recommend these 2 people, they are the Fairhaven "A" Team!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJanuary 2020
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1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes
Mukesh Patel

Mukesh PatelGreater Melbourne (Outer), VIC

  • 2 reviews

TOO MUCH PROBLEMS IN MY HOUSE AND NO SERVICE AFTER HANDOVER HOUSE

published

DURING CONSTRUCTION FOUND TOO MANY PROBLEMS, THEY BUILD MY HOUSE AS A SECOND HAND HOUSE. AFTER HAND OVER MY HOUSE STILL NO ONE COME TO FIX OUR CURENT ISSUE. ALSO SERVICE DEPARTMENT NOT GIVE US ANY UNSWER. THE ENTRANCE DOOR INSTALLED OFFSET AND THREE TIMES MODIFY BUT STILL REMAIN SAIM PROBLEMS.
WARE LEAKAGE FROM THE ROOF
STRUCTURAL ISSUE

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJune 2019
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1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes

Hi Mukesh,
We are disappointed to read your review.
Could you kindly send us a private message with your job number so we can have your concerns addressed with management.
Kind Regards, Fairhaven Homes

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Clovelly 248 review

published

After a month into my house, everything has been good so far. Built started 7th August 2019 and Handover was on 18th of Dec 2019.
The building supervisor Robert Cleland did a fantastic job and did everything he could to make sure all my concerns were addressed and rectified. The customer relation officer Hollie Kohler was very responsive to call and e-mails. She called every week for updates. I would recommend fairhaven homes as a quality builder.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2019
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1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes
Aslam Razik

Aslam RazikGreater Melbourne (Outer), VIC

You will be risking it if you choose Fairhaven homes.......

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateOctober 2019
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1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes
Erin

ErinGreater Melbourne (Metropolitan), VIC

Service was second to none!

published
Customer Service
Transparency
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateDecember 2019
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1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes
Vithanage

VithanageGreater Melbourne (Inner), VIC

Fantastic Outcome for Us

published

Our Supervisor Billy was very organised and awesome. Quality was of a high standard. Had no issues during construction. Our CRO Janelle was Superb and lovely to deal with, kept us updated every week, and prompt response time with everything. Cost was as expected. Our colour consultant made our job very easy, and we are very happy with the outcome. Billy informed us about independent inspection after completion that you carryout which I haven't heard off, very pleased with the process. We are more than happy to recommend Fairhaven Homes to everyone, Kind Regards Hass & Suranga.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2019
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1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes
Dilan

DilanGreater Melbourne (Outer), VIC

Excellent so far- the pre construction stage

published

We have started the journey of building our home with Fairhaven and it has so far been excellent .Natalie has been so helpful and has always tried her best to accomadate our requests. She has been very prompt with all communication. Very excited to now proceed to the next step of construction and hopefully it will be smooth as the administration stage.

Customer Service
Transparency
Site Admin
Build StagePre-Construction
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1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes
Roger and Rozanne

Roger and RozanneNew South Wales

Great outcome.

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateNovember 2019
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1 comment
Fairhaven Homes
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excellent

published

Billy is very organized, and was great to deal with. Quality was of a high standard. Had no issues during construction. Erin was amazing to deal with, kept us updated regularly, and super response time with everything. Cost was as expected. Our colour consultant made our job simple, and we are very happy with the outcome. Billy informed us about independant inspection after build that you do, very pleased that you do that. will recommend fairhaven to everyone, regards mick&pia archer

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2019
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1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes
Hynes

HynesCentral Highlands and Goldfields, VIC

Great experience

published

Extremely happy with the whole build process. Fairhaven were easy to deal with, very professional and completed the build in a shorter time than expected. They were mindful of our budget and delivered a quality product for less than what we had discussed. We would definitely build with them again.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateOctober 2019
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1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes

Lovely person but seems to need training

published

Throughout our build we were kept up to date fantastically and was great to deal with. However lost our love when failed to communicate settlement process and we felt we were lied to in order to delay. We also put our trust in the sales person that was full of it and just told us what we wanted to hear until we had paid a deposit. Lied to at the start and end, build was what we expected, if you want a great build don't go with fairhaven, if you want a cheap build these are your guys.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateNovember 2019
See all answers
John and Toni

John and ToniGreater Melbourne (Outer), VIC

  • 2 reviews

Excellent all round

published

The build was managed very well no issues Denis and Rene were always available and kept in constant contact. The workmanship was excellent. Cost was more or less on budget. Little refund from variation which is nice. No issue right from start to finish. Highly recommended. Denis and Rene are great assets for Fairhaven and Zak who helped us in the beginning was spot on with what we were looking for and is a shame he had to leave. He was absolutely brilliant so are Rene and Denis. They all made the whole process smooth

  • +3
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateNovember 2019
See all answers
1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes
M.Ar

M.ArGreater Melbourne (Outer), VIC

Pre site experience

published

Rene from Fairhaven homes has been very helpful guiding us through the pre site process. All our queries were answered very promptly. She kept us updated with each and every detail throughout the pre site process. Hoping that the construction starts soon. Cant wait to get the keys of this beautiful home.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes
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Questions & Answers

Karen W.

Karen W.asked

How much does your Lonsdale sell for in Melbourne please
Karen Williams

No answers
Charlie D.

Charlie D.asked

I have asked multiple times for pricing of facades but have not been able to get an answer does anyone have any ideas ?

1 answer
Fairhaven Homes
Fairhaven HomesFairhaven Homes

Hi Charlie, please send us a private message with your contact details and we can have a consultant get in contact with you to provide you with facade pricing.
Kind Regards, Fairhaven Homes

Dhruv

Dhruvasked

VIC, Campbellfield

Hi peeps,
How much time did Fairhaven took to build single storey house. I am building 27 sq house in Kalkallo. Our site start date was 04/07/2019 and at this stage I could only see the piers have been pour and plumbing pipes have been installed. Is this ideal? Or are we really slow. Would love to hear about ur experience.

TIA

1 answer
STG
STG

Well its harder to say how long it will take Dhruv.Most of the time they outsource it to different contractors and supervisors ,so it always depends on their capacity and skills.
But make sure youll need to follow up with a private inspector each and every step of your building.
It’s worth it.
All the best.

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