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Reviews

(178)
(20)
(8)
(10)
(36)
  • Build Stage
    • Post-Construction (57)
    • Pre-Construction (33)
    • Mid-Construction (10)
  • Customer Service
    4.0 (80)
  • Site Admin
    3.7 (50)
  • Timeliness
    3.6 (55)
  • Structural Integrity
    3.7 (39)
  • Plumbing & Waterproofing
    3.5 (43)
  • Electrical & Lighting
    3.6 (42)
  • Flooring
    3.6 (42)
  • Transparency
    4.0 (65)

Reviewer Photos & Videos

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Bik767

Bik767Victoria

Warranty is a joke!!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2017
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

ABC123

ABC123Victoria

Craig and Janette - great communicators

published

Our second Construction Manager, and our Client Relations Officer were fantastic. We had a few communication issues, such as non follow-up from Darbecca reports, in the very early construction phases, however when Craig and Janette came on board they totally transformed our experience. They provided very regular, honest and transparent communications, set and met reasonable expectations, and were general a pleasure to deal with. Completely won our trust back after it was all but gone initially. We highly recommend these 2 people, they are the Fairhaven "A" Team!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJanuary 2020
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1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes
Mukesh Patel

Mukesh PatelGreater Melbourne (Outer), VIC

  • 2 reviews

TOO MUCH PROBLEMS IN MY HOUSE AND NO SERVICE AFTER HANDOVER HOUSE

published

DURING CONSTRUCTION FOUND TOO MANY PROBLEMS, THEY BUILD MY HOUSE AS A SECOND HAND HOUSE. AFTER HAND OVER MY HOUSE STILL NO ONE COME TO FIX OUR CURENT ISSUE. ALSO SERVICE DEPARTMENT NOT GIVE US ANY UNSWER. THE ENTRANCE DOOR INSTALLED OFFSET AND THREE TIMES MODIFY BUT STILL REMAIN SAIM PROBLEMS.
WARE LEAKAGE FROM THE ROOF
STRUCTURAL ISSUE

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJune 2019
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Hi Mukesh,
We are disappointed to read your review.
Could you kindly send us a private message with your job number so we can have your concerns addressed with management.
Kind Regards, Fairhaven Homes

Clovelly 248 review

published

After a month into my house, everything has been good so far. Built started 7th August 2019 and Handover was on 18th of Dec 2019.
The building supervisor Robert Cleland did a fantastic job and did everything he could to make sure all my concerns were addressed and rectified. The customer relation officer Hollie Kohler was very responsive to call and e-mails. She called every week for updates. I would recommend fairhaven homes as a quality builder.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2019
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Aslam Razik

Aslam RazikGreater Melbourne (Outer), VIC

You will be risking it if you choose Fairhaven homes.......

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateOctober 2019
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Erin

ErinGreater Melbourne (Metropolitan), VIC

Service was second to none!

published
Customer Service
Transparency
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateDecember 2019
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Vithanage

VithanageGreater Melbourne (Inner), VIC

Fantastic Outcome for Us

published

Our Supervisor Billy was very organised and awesome. Quality was of a high standard. Had no issues during construction. Our CRO Janelle was Superb and lovely to deal with, kept us updated every week, and prompt response time with everything. Cost was as expected. Our colour consultant made our job very easy, and we are very happy with the outcome. Billy informed us about independent inspection after completion that you carryout which I haven't heard off, very pleased with the process. We are more than happy to recommend Fairhaven Homes to everyone, Kind Regards Hass & Suranga.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2019
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Dilan

DilanGreater Melbourne (Outer), VIC

Excellent so far- the pre construction stage

published

We have started the journey of building our home with Fairhaven and it has so far been excellent .Natalie has been so helpful and has always tried her best to accomadate our requests. She has been very prompt with all communication. Very excited to now proceed to the next step of construction and hopefully it will be smooth as the administration stage.

Customer Service
Transparency
Site Admin
Build StagePre-Construction
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes
Roger and Rozanne

Roger and RozanneNew South Wales

Great outcome.

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateNovember 2019
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

excellent

published

Billy is very organized, and was great to deal with. Quality was of a high standard. Had no issues during construction. Erin was amazing to deal with, kept us updated regularly, and super response time with everything. Cost was as expected. Our colour consultant made our job simple, and we are very happy with the outcome. Billy informed us about independant inspection after build that you do, very pleased that you do that. will recommend fairhaven to everyone, regards mick&pia archer

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2019
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Hynes

HynesCentral Highlands and Goldfields, VIC

Great experience

published

Extremely happy with the whole build process. Fairhaven were easy to deal with, very professional and completed the build in a shorter time than expected. They were mindful of our budget and delivered a quality product for less than what we had discussed. We would definitely build with them again.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateOctober 2019
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Lovely person but seems to need training

published

Throughout our build we were kept up to date fantastically and was great to deal with. However lost our love when failed to communicate settlement process and we felt we were lied to in order to delay. We also put our trust in the sales person that was full of it and just told us what we wanted to hear until we had paid a deposit. Lied to at the start and end, build was what we expected, if you want a great build don't go with fairhaven, if you want a cheap build these are your guys.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateNovember 2019
See all answers

John and Toni

John and ToniGreater Melbourne (Outer), VIC

  • 2 reviews

Excellent all round

published

The build was managed very well no issues Denis and Rene were always available and kept in constant contact. The workmanship was excellent. Cost was more or less on budget. Little refund from variation which is nice. No issue right from start to finish. Highly recommended. Denis and Rene are great assets for Fairhaven and Zak who helped us in the beginning was spot on with what we were looking for and is a shame he had to leave. He was absolutely brilliant so are Rene and Denis. They all made the whole process smooth

  • +3
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateNovember 2019
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

M.Ar

M.ArGreater Melbourne (Outer), VIC

Pre site experience

published

Rene from Fairhaven homes has been very helpful guiding us through the pre site process. All our queries were answered very promptly. She kept us updated with each and every detail throughout the pre site process. Hoping that the construction starts soon. Cant wait to get the keys of this beautiful home.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes
Suny

SunyGreater Melbourne (Outer), VIC

Excellent Service by Berwick team

published

Great start. Pre construction admin work went smoothly. Client Relations Officer was efficient, communicated promptly trough out the pre construction stage. Site cut started on 23 October, a site supervisor and a new client relations officer has been allocated from that day. Waiting for an update from them about the progress of the next stage.

Customer Service
Build StagePre-Construction
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Excellent service every step of the way.

published

Our build has been very well managed so far and no issues have been encountered. Costing has been as expected and any variations have been explained and brought to our attention promptly. We are very happy with the service provided by everyone and are looking forward to the final product!

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
Construction End DateApril 2020
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Great communication & supervision

published

We very recently completed building our first home & we are quite happy about choosing Fairhaven Homes for our build. Natalie & Rob were both great to work with. Natalie was very prompt with her responses. Rob helped to speed up the building process and looked into all the detail. Both Natalie & Rob helped & guided us through the process and were very professional. Excellent!
Also, we want to mention Venus & Susan who guided us through the initial part and both were extremely helpful & very professional as well.

Customer Service
Transparency
Site Admin
Timeliness
Flooring
Build StagePost-Construction
Construction End DateOctober 2019
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Tamielle

TamielleGippsland, VIC

Smooth Build

published

Our build was a great experience from start to finish. Communication was brilliant with us being kept informed of what was happening. Our estimated timeframe only went a little over, however we were notified instantly so it wasnt an issue. Any concerns we had were immediately fixed no questions asked. Our cost was exactly as quoted with no hidden surprises. We were very happy with prices for ceiling fans, blinds and driveway that we were happy to get it all done through Fairhaven Homes. Hayden, Rene and Dennis are all an absolute pleasure to deal with. Thanks again for our beautiful home.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateNovember 2019
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Prashant G.

Prashant G.Greater Melbourne (Inner), VIC

Terrible Builder, Lack of communication

published
Customer Service
Transparency
Site Admin
Build StagePost-Construction
Construction End DateAugust 2019
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Giorgio

GiorgioGreater Melbourne (Outer), VIC

  • 2 reviews

Great communication and support!

published
Customer Service
Transparency
Site Admin
Timeliness
Build StageMid-Construction
Construction End DateDecember 2019
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

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Questions & Answers

Karen W.

Karen W.asked

How much does your Lonsdale sell for in Melbourne please
Karen Williams

No answers

Charlie D.

Charlie D.asked

I have asked multiple times for pricing of facades but have not been able to get an answer does anyone have any ideas ?

1 answer
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Hi Charlie, please send us a private message with your contact details and we can have a consultant get in contact with you to provide you with facade pricing.
Kind Regards, Fairhaven Homes


Dhruv

Dhruvasked

Hi peeps,
How much time did Fairhaven took to build single storey house. I am building 27 sq house in Kalkallo. Our site start date was 04/07/2019 and at this stage I could only see the piers have been pour and plumbing pipes have been installed. Is this ideal? Or are we really slow. Would love to hear about ur experience.

TIA

1 answer
STG
STG

Well its harder to say how long it will take Dhruv.Most of the time they outsource it to different contractors and supervisors ,so it always depends on their capacity and skills.
But make sure youll need to follow up with a private inspector each and every step of your building.
It’s worth it.
All the best.


Get an answer from our members and Fairhaven Homes representatives

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