Fairhaven Homes

Rosie M. - Regional Sales Specialist - Mt Atkinson As first home buyers building under the 5% First Home Guarantee scheme, the process of finalizing a build contract alongside a land contract is stressful, tight deadlines, complex finance conditions, and countless decisions in a very short window. What makes our experience remarkable is that… Read more ·  1

Fairhaven wasn't on our shortlist. We had been engaging with several other builders for months, and Fairhaven was initially just a passing inquiry. But from the very first conversation, Rosie at the Mt Atkinson office changed that entirely.

I ask a lot of questions & changes, detailed ones about specifications, contract terms, site conditions, and inclusions. Where other consultants would deflect or take days to respond, Rosie accommodated every single one without hesitation. She never made us feel like a burden. If she didn't have the answer on the spot, she went and found it, properly. It was that extra attention, that consistent willingness to go above and beyond on anything and everything, that made us progress to the next stage. Without it, we simply would not have signed with Fairhaven. In an industry where so many sales interactions feel transactional, Rosie brought a level of care that genuinely shaped our decision.

This review covers the sales stage only, we'll update as we move through the build. But if you're visiting Mt Atkinson, ask for Rosie. She's the reason we're building with Fairhaven.

⭐️⭐️⭐️⭐️⭐️ 5-Star Review for Fairhaven Homes – Sales Agent Sal (Oakleigh) I recently returned to Fairhaven Homes for another project, and once again I had the pleasure of working with Sal at the Oakleigh display centre. From the moment I walked in, he was incredibly patient and attentive. He took the time to walk me through every detail of the… Read more ·  1

design and the process — even the things most people probably wouldn’t ask about. I had quite a few technical and specific questions, and he answered every single one clearly and without rushing me.

As a returning customer, I really appreciated how Sal went out of his way to accommodate my needs. He genuinely tried his best to explore every possible option for me, including any eligible discounts or upgrades that could make the package work better. It never felt transactional; he came across as someone who truly cares about matching you with the right home and making sure you feel confident in your choices.

If you’re considering Fairhaven Homes or simply like their designs, I highly recommend visiting the Oakleigh display home. I’m confident Sal will take great care of you just as he did for me.

Negative Star Experience - Definitely worth a read before deciding on Fairhaven Homes. 10+ YEARS OF WARRANTY HELL!!! 160+ maintenance items still ongoing and 60+ maintenance days. Due to severe maintenance on 2 occasions, my family and I were forced out of our new home, Fairhaven Homes did not care and left us on the streets for 4 nights. … Read more

Endless meetings with Maintenance Managers, 2nd In Charge, letters to Director, Conciliation, DBDRV, now forced into VCAT, as this is our only option to get warranty items repaired and contact paid variations actually installed.

Please save yourself the trouble, do not build with Fairhaven Homes and choose a more professional builder.

This is our second time building and we wish we choose our first builder.

If you have had building issues with Fairhaven Homes, this is where you can leave your honest constructive feedback and it will not be deleted by Fairhaven Homes.

LETTER OF DEMAND My solicitor advise to send a letter of demand and invoice requesting payment involving the outstanding warranty works as a last hope of Fairhaven Homes complying with their warranty obligations. Fairhaven Homes confirmed receipt of this letter on the 31st of August 2021. Fairhaven Homes had 4 weeks to respond…. Still nothing today, so we are now forced to go to VCAT.

• BACKROUND Our house was built by Fairhaven Homes at a cost of around $300,000. My family and I moved into our new house in Pakenham just before Christmas on the 18/12/2014. Throughout an extremely lengthy building journey over 14 months I advised Fairhaven Homes with countless number of errors. During inspections I had advised Fairhaven Homes Supervisor [Name Removed], on a several major errors, some were still not resolved for the hand over and some are still not resolved today.

My father M, is a builder and he had completed a building inspection on our previous house we built resulting in only a few minor defects. M, attended our address in Pakenham before hand over to complete a building inspection report along with my wife and myself. Unfortunately this time resulting in a below standard quality house with a 3 page list of over 100+ items, we were extremely disappointed.

During hand over with Fairhaven Homes Supervisor [Name Removed], my wife and I provided D, with our building inspection 3 page list 100+ items. [Name Removed], stated he would add these items to the hand over list and deliver the updated version to us before Christmas. On Christmas Eve 2014, we had still not received the updated hand over list from [Name Removed], we were now having doubts in believing [Name Removed], that all these items would be fixed and I signed a statutory declaration stating the above.

One of our most concerning maintenance item was our smoke alarms were faulty. The self-test did not work and they self-activated at random times which was very disturbing especially during the night for my family and even for our neighbours. After Fairhaven Homes neglect I was forced to disconnect them myself, replace them with standard battery smoke alarms until they eventually got fixed several months later. I am sure you can imagine what it was like when the smoke alarms activated and our young children screaming, running to us continually in the night for months. Fairhaven Homes appeared not to care at all about my family's lives.

To date Fairhaven Homes have still not provided us with the PCI (Practical Completion Inspection Report) or the Fairhaven Homes Independent Building Inspection report, in which I believe this speaks for itself, that are even more faults I am not aware of. My family has been put through hell, 150 plus maintenance items over 7+ years. Forced out of our own home on two separate occasions for two days each time because the house was unliveable due to paint fumes and wet paint, Fairhaven Homes did nothing and did not care about my family.

In 2015 on the first inspection from Fairhaven Homes Inspector [Name Removed], stated this is the longest maintenance list he has ever written down 8 pages, the worst house hand over house he has ever seen in his career, he was very embarrassed and apologised on serval occasions throughout the maintenance works. On one of the maintenance days a tradie [Name Removed], stated I think there are 8 different trades here today guys, this is like renovation rumble on TV and laughed out loud. My wife and I unfortunately did not see the funny side but I can understand his comment because the house was a mess with people everywhere and we just let the comment go.

Due to Fairhaven Homes maintenance I have lost approximately 50 plus days (I lost count) with my family which I will never get back and taken time off work required to be present each day with several more to come. I was required at home as each trade requested for me to show them the works, explain best options, approve and sign off. This became a part time job for myself, involving countless hours of stress, anxiety, depression and loss of sleep. Fairhaven Homes have clearly failed to provide a finished house and did not complete all maintenance items within the contract time frame after hand over.

• CONCILIATION I have attempted to resolve all 32 outstanding items in dispute with Fairhaven Homes unsuccessfully. I really just wanted to move on and not deal with Fairhaven Homes anymore. In an attempt to resolve these 32 items, I decided on the 10 most important items to my family and progressed through to conciliation. The other 22 maintenance items I am disappointed with but will just have to live with, due to a high estimated cost in repairs in which I can not afford and are willing just to let them go so we can both move on.

On the 15/11/2018 at conciliation both parties resolved 9 out of the 10 items. Unfortunately item number 8 this being the bath tub was not resolved. To assist in resolving the dispute at the time of conciliation I offered to pay half the cost, in which Fairhaven Homes rejected. This offer is no longer available to Fairhaven Homes. The conciliator informed me the dispute was not resolved resulting in all items not resolved and I was provided with a certificate of Dispute Not Resolved.

• AFTER CONCILIATION Since conciliation Fairhaven Homes has carried out more maintenance completing 7 out of 10 items, leaving 3 items unresolved. To their credit they have also carried out further new warranty maintenance items that have not been added on my to do list.

Due to Fairhaven Homes neglect with maintenance items over 7+ years, with my to do list I have repaired and paid for another separate 37 items with the invoice ongoing but currently totalling into the thousands.

I am here today requesting the following payment: 3 lots of works to be carried out, bathroom, kitchen and toilets with totalling $17,950.

• BATHROOM WORKS This is our second time building, I am 190cm tall, during the selection stage we requested the longest bath possible which was a length of 1700mm and paid for the upgrade at a cost of $65. The standard bath was 1530mm in length.

During 2014 at a building inspection with Fairhaven Homes Supervisor [Name Removed], my wife and I observed the delivered bath tub sitting in the front living room downstairs looked to small. I measured this with my tape measure and I believed it was too small at 1530mm. We advised [Name Removed], of the error and [Name Removed], stated he would see what he can do. As [Name Removed], had done nothing to fix any of the other previous errors that I had bought to his attention. I rang the manufacture myself who advised there are two options with this Decina Uno bath length, 1530mm standard or upgrade at a cost of around $32 to the larger bath length to 1700mm, if I paid $65 for the upgrade to Fairhaven Homes it would be the 1700mm bath. This resulting in Fairhaven Homes with over 100% mark up on the product upgrade. I then advised [Name Removed], of the bath was too small and instructed him not to install the bath. To our surprise the small bath got installed. Over the next 7+ years Fairhaven Homes has provided a plethora of excuses to date.

During 2018 at one of many maintenance meetings over the years at our home with my wife, Fairhaven Homes Manager [Name Removed], advised that Fairhaven Homes now actually records the bath length onto the house drawings and into the contract. I am glad to see that Fairhaven Homes have learnt from their mistakes but I find it extremely disappointing they are still not willing to fix them.

Contract page 146 APPLIANCES AND FITTINGS Section: 22.2 Bathrooms Provide acrylic baths and tiled insitu shower bases. Polymarble or acrylic showers bases are house specific. Refer to List of Standard Inclusions or the Tender Document.

Contract page 68 STANDARD INCLUSIONS Section: Bathroom 1500/1650mm acrylic bathtub. Bath size is design specific – refer to plans.

Contact page 49 VARIATION LIST Section: Plumbing Fixtures 15.2 Provide Decina Uno Bath to Bathroom in lieu of standard Bath $65. Note: The length of the bath is not recorded in the contract.

House Drawings UPPER FLOOR PLAN Section: Bathroom Bath tub states selected bath. (It is not blank and does not state standard bath.) Note: The length of the bath is also not recorded in the drawings. All measurements are correct on the drawing with a scale of 1mm:100cm The shower base states 0.9 meter, if I take the measurement using a multirule, it measure to 9mm = 900mm. If I measure the bath, it measures to 17mm = 1700mm.

Maintenance Notice Maintenance List 20/07/15 Reference 11616 Page 3 Item number 31 Find out what spec the bath is / size etc. Fairhaven Homes was aware but had never placed it on the Maintenance List until I requested it 20/07/15.

Decina.com.au Uno Bath 1530mm $461.08 Or upgrade for an extra $32.80 to Uno Bath 1700mm $493.88

Bathroom Works Conclusion We selected the longest bath at a length of 1700mm and paid $65 for the upgrade of this bath. We identified that the incorrect bath had been delivered. I confirmed this with the manufacture, advised Fairhaven Homes Supervisor [Name Removed], on site that the incorrect bath that was delivered and not to install it but the incorrect bath still got installed. The length of the bath is not recorded in the contract or on the drawings. When the bath is measured on the drawings to the specified scale it is 1700mm in length. Fairhaven Homes has not made any offers in an attempt to resolve this issue.

• KITCHEN WORKS The kitchen sink does not sit flush and leaves a gap all the way around the sink. The gap is large enough for food to keep getting stuck underneath, in between the sink and the kitchen bench. These food items are required to be removed with a tool before turning mouldy. Water also leaks through this gap, under the sink into the cupboards.

Fairhaven Maintenance During 2015 maintenance attended, attempted to fit the original required amount of sink clamps but advised they could not fit the required number of clamps due to the sink not sitting flush enough. They also observed the dents around the sink stating that it looks like it the sink was forced in. The sink clamps that could be fitted made no difference and the sink remained not flush.

During all the maintenance inspections over the years, I heard lots of different excuses form several Fairhaven Homes staff members. The dents come like that from factory. You’ll get used to it. Doesn’t the misses clean anyway.

Handover List Section: Kitchen Sink clamps missing, sink not sitting flush.

Maintenance Notice Maintenance List 31/03/15 Reference 11537 Page 5 Item number 44 Investigate the dents to the kitchen sink.

Conciliation At conciliation Fairhaven homes agree to replace the kitchen sink. The original sink was no longer available so we viewed a similar sink, agreed for it to be installed and it was delivered. The sink has not been installed to date.

Sink Installation Fairhaven Homes plumber attends to replace the sink and unfortunately the new sink does not fit. We ask the plumber for an explanation. He stated that the sinks are the same size but the issue is the beach top, it has not been cut large enough for the sink to fit. He then further explained to us the new sink and old sink are no different in sizes and places the new sink into the cut out. He then showed us and explained the new sink overhangs by around 10 to 15mm length and width. On the existing sink the fitting tags underneath do not bend around far enough for the sink to fit correctly with the clamps due to the small cut out in the benchtop. He then took a photo of the overhang and advised us needed to call his boss. The plumber then advised us he has been instructed not to fit the new sink because he will damage it and the kitchen bench needs to be cut before installation for the sink to fit correctly. He asked what date did we move in. I told him Christmas week. He stated the plumber was probably told just to make it fit as it is a busy time of year. He then fitted the old sink, apologised and left.

In the following days a maintenance member attended and requested to take the new sink. I was bit confused as we had no phone calls or emails in relation to an update with the kitchen sink issue. I advised him that I had not heard anything from Fairhaven Homes in relation to this and asked for an explanation. He stated that they are a few issues and he needed to take the sink. I advised him the sink is actually in my possession but if Fairhaven Homes is that concerned about a $150 sink they can have it. Fairhaven Homes refused to inform us any further about the sink and a new sink has never been installed.

Kitchen Bench With Fairhaven Homes not providing us with any further details as to why they are not installing the kitchen sink, we decided to make some enquires into different size sinks and or getting the kitchen bench cut to the correct size. We could not locate any sinks to fit correctly into the existing kitchen bench cut out. We contacted VBG the benchtop installation company used by Fairhaven Homes for our benchtop. A VBG staff member attended our home for an assessment, he advised us they can not cut bench tops on site due to silica which is a material similar to asbestos and all cutting is off site at the factory under strict safety conditions. They do not remove cut and re-install bench tops. We would require a new bench top but it would not be the same colour as the remaining sections of our bench and with no guarantee it will sit correctly or match up with existing benchtops. VBG recommend we would require all new bench tops to be installed in the kitchen.

Quantum Quartz Silica Dust Information This material is known to cause cancer and have links to other diseases. No cutting, polishing, grinding or drilling of these materials should be carried out at the installation premises.

Kitchen Bench Crack There has been a small crack in the kitchen benchtop since handover but Fairhaven Homes maintenance advised on 10 year warranty and to consider fixing it at a later date due to all the 100+ works already being carried out. This crack has now expanded over the years. VBG attended and provided a report which resulted in the bench not covered under warranty due to a heavy force onto the benchtop. I believe this crack may have been caused by the sink being forced in and or trades tools being placed on our benchtop during maintenance works over the years.

VBG Report Cracked Benchtop From previous experience on these matters we believe that this issue was caused by someone accidently placing a hot item or a heavy force onto the benchtop, hence causing the damage.

Kitchen Works Conclusion The kitchen benchtop cut out is too small to fit the sink in correctly. The existing sink was damaged being forced in and it does not sit correctly. VBG advised they will not cut benchtop on site due to silica dust. VBG’s report indicates someone accidently placing heavy force onto the benchtop, hence causing the crack. I believe Fairhaven Homes now realise about their error with the kitchen benchtop cut out being too small and the large costs involved in repairing it. This is why they have not provided any explanation to date for not fitting the kitchen sink and have still not provided a copy of the photo taken by the plumber as requested. Fairhaven Homes has not made any offers in an attempt to resolve this issue.

• TOILET WORKS All 3 toilet seats we faulty from manufacture, they cracked and broke. Fairhaven Homes replaced all three toilet seats. During installation the replacement toilet seats a maintenance member stated these are the manufacture replacement toilet seats. I advised him that they looked to small and like a cheap plastic seats. Our original toilet seats were solid, larger and heavy. As there was no other option the replacement toilet seats were installed. The toilet seats are that small when you sit down it feels small like a child’s toilet seat. Fairhaven Homes manager MP attended to investigate and stated that the toilet seats are too small, you can still see the outside of the toilet bowl when the lid is shut and it does feel small when you sit on it. At the time a very similar toilet seat was available at Bunnings for $20.

Toilet Works Conclusion I understand that the existing toilet seats are allegedly the manufacture replacements but the fact remains these toilet seats are too small, are a loose fit and are breaking. During conciliation Fairhaven Homes made an offer of $100 Bunnings voucher in an attempt to resolve this issue. I accepted this offer at conciliation but due to the median cost of toilet seats at Bunnings around $65 for one I have now realised it was only enough to cover the cost for one and are rejecting the offer as the entire dispute was marked as not resolved DBDRV. (Domestic Building Dispute Resolution Victoria)

COMMENTS The most disappointing thing was some comments from Fairhaven Homes manager MP, which involved our window restrictors. The window restrictors were never installed and Fairhaven Homes took 4 years to install them. On installation A&L windows confirmed the window restrictors had never been installed because they are screwed in and there are no previous indications of this and questioned how the house passed an occupancy permit without them. During the delay I installed alternative cheaper options for the safety of my family. After 4 years MP stated that I must have taken them out because the house would not have passed the occupancy permit without them and then stated the same comment again during the conciliation conference. This was a real low blow questioning my integrity as an emergency service worker. I am still extremely disappointed with these comments from MP. Why would I take them out and place my family’s lives risk with a 1, 4 and 6 year old in a double story house and then pay for some while waiting for Fairhaven Homes? I expect an apology from Fairhaven Homes and or MP for these disrespectful comments.

2025 After 10+ years with multiple items still outstanding, it’s time to express our concerns, Fairhaven Homes - NEVER AGAIN!

I had great full experience with Fairhaven homes because I started to build my future dream home with them. Millaray Frafan‑Araya , who is the New Home Consultant in Donnybrook Fairhaven display home and she helped me to do every step of my dream. She explained every step clearly. I highly recommend Fairhaven homes. Show details ·  1

We had an outstanding pre-construction experience with Rosie Milojevic, Regional Sales Specialist at Fairhaven Homes. From the very beginning, Rosie demonstrated exceptional knowledge, patience, and genuine care in helping us choose the right floor plan and overall building design for our needs. She took the time to understand our requirements in… Read more ·  1

detail and provided thoughtful guidance to ensure we made the best decisions. What really stood out was her willingness to accommodate our requests and assist with customisations—nothing ever felt too much trouble. Rosie consistently went above and beyond to make sure everything was tailored perfectly to our preferences.

Her communication was excellent throughout the process. She was always approachable, responsive, and available to answer our questions, no matter the time. This gave us great confidence and peace of mind during what can often be a stressful stage.

Rosie’s professionalism, dedication, and customer-first approach truly made a difference. We are incredibly grateful for her support and would highly recommend her to anyone going through the pre-construction journey with Fairhaven Homes.

I m thrilled with service from Rosie . 26014 . She has highly efficient, knowledgeable about the market, and excellent at communicating . I highly recommend to get best deal from her about home building. Wish her good luck for future . Thanks Show details ·  1

THANK YOU ROSIE FOR EVERYTHING Pre-construction review: We have had the pleasure of dealing with Rosie, a wonderful human being who treated us like family. We’re so lucky to have met her and go through this process with her. Bit by bit, she assisted us and gave us her recommendations and expert advice in building our home. Thank you again Rosie for all your help. We hope that the build goes as smoothly as pre construction phase.  Show details ·  1

We have just signed for a house build with Fairhaven ,we have chosen The Carson 25 and new home consultant Faraz has been so helpful throughout the whole process. Faraz is very professional,articulate and helpful to make our choice easy Show details ·  1

My partner and I were browsing opportunities as first home buyers trying to get into the market, Warren and Faraz couldn’t have been a greater help. Not only did they educate us in a genuine and transparent way, but they guided us right through the initial stages of our choice. They made the process easy and straightforward, they were there to… Read more ·  1

answer all questions, and as a couple who are completely new to this, their support did not go unnoticed. They went out of their way to find options that suited our wants and needs, helping us land exactly what we wished for. As well as the help from both Faraz and Warren, we are incredibly impressed with the service we have received from the rest of the team at Fairhaven homes. Their kind, patient and knowledgeable nature is something we highly recommend. We really look forward to rolling through the next steps with Fairhaven homes.

The following review is regarding the pre-construction experience. To be clear, we have not yet started the build so I can’t speak to during or post construction experience. Working with Mila at the Donnybrook office has been absolutely fantastic. She is very knowledgeable with all things to do with the build and the considerations of making… Read more ·  1

customisations to the build. She has also been very patient working with us and has gone over and beyond in working either the different surrounding estate sales offices in locating a suitable land lot for us to build on

The entire process has been very smooth and on time if not ahead of schedule. The team at Fairhaven Homes have been extremely helpful on every occasion. Would be very happy to complete this process again. Thankyou Aaron Show details ·  1

Henry was amazing to deal with, through the entire process helping us guide through options and extras and provided us our dream home, we couldn’t thank Henry enough for the smooth processes and answering all our dumb questions!  Show details ·  1

I visited a display home in Clyde where I met Henry, and I’m so glad I did. He is a lovely gentleman who clearly knows what he’s doing. From the beginning, Henry was friendly, kind, gentle, and above all, very funny. I never once felt pressured—he truly worked at my pace and made the whole experience comfortable and enjoyable. Going through the… Read more ·  1

building process while pregnant can be overwhelming, but Henry went above and beyond to support me. He took it upon himself to help find suitable land that fit the home design I wanted to build and liaised with the broker and real estate agent right through to the very end. Whenever I started to feel stressed, Henry would simply say, “Leave it with me,” and he always followed through. I am incredibly grateful to have had Henry as my consultant and couldn’t recommend him highly enough.

Henry has been an absolute blessing throughout this journey. He has been so patient and understanding and has answered all our questions without any hesitation. Henry has helped us to not be so stressed through the process and has kept us at ease. It has been an easy and carefree experience and with all of our worries, Henry has helped guide us.… Read more ·  1

We are definitely looking forward to seeing our completed home and are super excited to start a new chapter.

Dealing with Darren Davis made the whole process very easy. We got the plan customised to suit our needs. Darren was very knowledgeable. We are looking forward to our tender appointment. Show details ·  1

This will be my 3rd time building with Fairhaven, this time round I was lucky enough to have met Paul Maio. Paul was amazing to deal with every question I had was answered in a timely matter and he always had the answer I needed. I went to multiple builders but Paul was by far the most knowledgeable and down to earth I dealt with. Looking forward to another home being built by Fairhaven. Show details ·  1

Our experience to date in the pre-construction phase has been first class. Sal Kumar was very patient and very helpful in meeting our needs, it has been very much appreciated.  Show details ·  1

Our Sales consultant, Paul at Meridian Display, has looked after us with a wide array of experience and an honest approach. Paul has been incredible. We were thoroughly impressed with his professionalism, communication, and overall approach. Paul has taken the time to explain everything and really helped us understand the entire process of… Read more ·  1

building our first home. Can’t thank you enough, Paul! Our build journey has just started, and we are so excited to cross the finish line.

Sal was great to work with. Extremely helpful and very knowledgeable. Made the experience very enjoyable and super easy. Every question we had he answered it and made us feel no question was a st>pid question. Show details ·  1

Henry Day from Fairhaven homes was fantastic from the moment I walked through the doors of the sales office. Henry helped guide me through each step of the process and provided sound advice while happily answering all my questions. I’m extremely happy with the customer service and look forward to the building process with Fairhaven homes. Show details ·  1

We have been exploring the idea of building a new family home for some time, and we were highly impressed during our visit to the Oakleigh East display home, where we had the pleasure of meeting Salendra. His extensive knowledge, professionalism, and patience were truly exceptional. We look forward to commencing our building journey with Fairhaven. Show details ·  1

We recently had an in-depth consultation for our first home build with Paul Maio, New Home Consultant at Meridian Display Homes, and the experience was fantastic. Paul is incredibly professional, friendly, and trustworthy, and he took the time to explain every step of the process and guidelines thoroughly and clearly. I’ve visited other builders… Read more ·  1

for consultations, but Paul’s attitude, friendliness, professionalism, and attention to detail truly stand out. We left feeling confident, excited, and completely comfortable moving forward with Paul and his team as we begin this next chapter of building our dream first home. I highly recommend anyone looking to start their home-building journey to begin with Fairhaven—and especially with Paul.

We had an excellent experience working with Jackie at Fairhaven Homes in Kaduna Park. From the very beginning, Jackie took the time to go through every detail with us and made sure we fully understood each step of the process. Her communication was clear, prompt, and professional throughout — we always felt well-informed and supported. Jackie… Read more ·  1

went above and beyond, taking the time to show us the home, explain all the additional features, and answer every question we had with patience and honesty. The entire process, from our initial visit to having our paperwork transferred to the head office for the building stage, was incredibly smooth thanks to her guidance and efficiency.

We truly appreciate her dedication and customer service — she made what could have been a stressful process feel easy and exciting. Highly recommend Jackie and the Fairhaven Homes team at Kaduna Park!

We’ve had a positive experience so far building with Fairhaven Homes. From the initial consultation through to the sale accepted phase, the process has been well-managed and communication has been consistent. We did encounter a couple of minor issues prior due to estate requirements and updates in the product range but Rosie and Vasii handled them… Read more ·  1

with care and clarity. The service has been excellent—responsive and accommodating. Despite our location, the team made every effort to coordinate meetings and review the build details, which greatly simplified the process. We're currently in the pre-construction phase and eagerly looking forward to seeing our completed home.

We really appreciate Fairhaven’s transparency in pricing, the great build quality shown in their past projects, and the beautifully refined range of floorplans to choose from. Everything’s clear about what’s included and what’s not, which gives us the freedom to decide on the details we care about most — exactly what we were hoping for in our first home build! Show details ·  1

We were so fortunate to have the pleasure to work with Jackie Si. She made this whole process so easy and smooth. Being our first time building and not knowing anything, Jackie was very patient and professional guiding us step by step to create our dream home. She went above and beyond for us and we are very grateful of her service and extensive… Read more ·  1

knowledge. Thank you so much from the bottom of our hearts, Jackie! You did an amazing job!

Best wishes, Bryan and Kitty.

Rosie Milojevic - - We had a very fulfilling purchasing process thanks to Rosie with was patient with us yet objective where required to give us the best advice. we cannot thank Rosie and the Fairhaven team enough, now looking forward to the build with Rosie supporting us every step of the way, she is someone who goes over and beyond to look after her clients. We owe you one Rosie! Regards A&A Show details ·  1