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Reviews

Review distribution

5 star
173
4 star
20
3 star
8
2 star
9
1 star
34

Hynes

HynesCentral Highlands and Goldfields, VIC

Great experience

published

Extremely happy with the whole build process. Fairhaven were easy to deal with, very professional and completed the build in a shorter time than expected. They were mindful of our budget and delivered a quality product for less than what we had discussed. We would definitely build with them again.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateOctober 2019
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Lovely person but seems to need training

published

Throughout our build we were kept up to date fantastically and was great to deal with. However lost our love when failed to communicate settlement process and we felt we were lied to in order to delay. We also put our trust in the sales person that was full of it and just told us what we wanted to hear until we had paid a deposit. Lied to at the start and end, build was what we expected, if you want a great build don't go with fairhaven, if you want a cheap build these are your guys.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateNovember 2019
See all answers
John and Toni

John and ToniGreater Melbourne (Outer), VIC

Excellent all round

published

The build was managed very well no issues Denis and Rene were always available and kept in constant contact. The workmanship was excellent. Cost was more or less on budget. Little refund from variation which is nice. No issue right from start to finish. Highly recommended. Denis and Rene are great assets for Fairhaven and Zak who helped us in the beginning was spot on with what we were looking for and is a shame he had to leave. He was absolutely brilliant so are Rene and Denis. They all made the whole process smooth

  • +3
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateNovember 2019
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes
M.Ar

M.ArGreater Melbourne (Outer), VIC

Pre site experience

published

Rene from Fairhaven homes has been very helpful guiding us through the pre site process. All our queries were answered very promptly. She kept us updated with each and every detail throughout the pre site process. Hoping that the construction starts soon. Cant wait to get the keys of this beautiful home.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Suny

SunyGreater Melbourne (Outer), VIC

Excellent Service by Berwick team

published

Great start. Pre construction admin work went smoothly. Client Relations Officer was efficient, communicated promptly trough out the pre construction stage. Site cut started on 23 October, a site supervisor and a new client relations officer has been allocated from that day. Waiting for an update from them about the progress of the next stage.

Customer Service
Build StagePre-Construction
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Excellent service every step of the way.

published

Our build has been very well managed so far and no issues have been encountered. Costing has been as expected and any variations have been explained and brought to our attention promptly. We are very happy with the service provided by everyone and are looking forward to the final product!

Customer Service
Site Admin
Timeliness
Transparency
Build StagePre-Construction
Construction End DateApril 2020
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Great communication & supervision

published

We very recently completed building our first home & we are quite happy about choosing Fairhaven Homes for our build. Natalie & Rob were both great to work with. Natalie was very prompt with her responses. Rob helped to speed up the building process and looked into all the detail. Both Natalie & Rob helped & guided us through the process and were very professional. Excellent!
Also, we want to mention Venus & Susan who guided us through the initial part and both were extremely helpful & very professional as well.

Customer Service
Site Admin
Timeliness
Flooring
Transparency
Build StagePost-Construction
Construction End DateOctober 2019
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Tamielle

TamielleGippsland, VIC

Smooth Build

published

Our build was a great experience from start to finish. Communication was brilliant with us being kept informed of what was happening. Our estimated timeframe only went a little over, however we were notified instantly so it wasnt an issue. Any concerns we had were immediately fixed no questions asked. Our cost was exactly as quoted with no hidden surprises. We were very happy with prices for ceiling fans, blinds and driveway that we were happy to get it all done through Fairhaven Homes. Hayden, Rene and Dennis are all an absolute pleasure to deal with. Thanks again for our beautiful home.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateNovember 2019
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes
Prashant G.

Prashant G.Greater Melbourne (Inner), VIC

Terrible Builder, Lack of communication

published
Customer Service
Site Admin
Transparency
Build StagePost-Construction
Construction End DateAugust 2019
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes
Giorgio

GiorgioGreater Melbourne (Outer), VIC

  • 2 reviews

Great communication and support!

published
Customer Service
Site Admin
Timeliness
Transparency
Build StageMid-Construction
Construction End DateDecember 2019
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Pre-site experience with our CRO, Rene is excellent

published
Customer Service
Timeliness
Transparency
Build StagePre-Construction
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Newport 275

Newport 275Greater Melbourne (Metropolitan), VIC

  • Verified customer

Amazing Builder, Great Service

published

I have been amazed by the level of ease throughout this entire process. The completed home has definitely exceeded my expectations of quality, detail and finish. The site site supervisor Rob Cleland was amazing throughout this process. His communication, organisation and attention to detail has been on another level. He has built this home in such a quick time with no hiccups Along the way. The final inspection was completed in no time as everything was, as I wanted it to be. I would highly recommend this company, and more importantly Rob Cleland for any building works that anyone needs. Very highly recommended.

Thanks again.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Cameron B

Cameron BGreater Melbourne (Metropolitan), VIC

Awesome Builder, Premium Service.

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateOctober 2019
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Fantastic

published

We have been pleasantly surprised with the outstanding level of customer service we have revieced so far.
Ivan (Sales consultant) was fantastic. His approach was very professional and we always had great communication with him with very quick replies on all our emails or phone calls, he made us feel in control of the whole experience.
Recommend Fairhaven Homes to anyone and everyone.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes
Gurbir Dhillon

Gurbir DhillonAlice Springs, NT

Excellent

published

Excellent service Dear Rene
I really appreciate your service Rene , whenever I need help to clarify anything, I just emailed her and got response back Before than hour.
We do not have enough knowledge as we are being first home owners , Rene did help us on each step what next to do .
Thanks a lot again

Customer Service
Build StagePre-Construction
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes
  • Verified customer

Excellent experience so far!

published

We haven't yet started our build, but we did just complete our Colour Selection and Tender Appointment. Everything up until this point has been great Monika from Jubilee Display has been amazing answering all of our questions and going out of her way to help us with anything we needed.
The girls are the colour room in Berwick we're friendly and very helpful and Steve was great at our Tender appointment.

Will do another review after our build fingers crossed it keeps going the way it has from here.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

The reviewer stated that an incentive was offered for this review


Hannah B.

Hannah B.Greater Melbourne (Outer), VIC

Excellent Service

published

I am currently finalising the pre-construction stage and Fairhaven have been fantastic to build with so far. Rene our Client relations Officer is extremely knowledgeable and extremely helpful with my thousands of questions. I would highly recommend Fairhaven and have loved the process so far, we cant wait to see our home finished!

Customer Service
Site Admin
Transparency
Build StagePre-Construction
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Carm

CarmGreater Melbourne (Outer), VIC

  • Verified customer

Excellent service to date - at pre-construction phase of knockdown rebuild process

published

Our project is currently at the pre-construction phase, so my review relates to service received and our experience to date. The Fairhaven experience has been excellent and Fairhaven's staff have been very patient, helpful and responsive to various queries and requests. A special mention and thanks to Shane Gunal and his team, and also Erin Williams and her team. Both teams delivered A-plus service with regular updates, from the initial assistance and advice provided when we were looking for a suitable home and builder experienced in knockdown-rebuild construction, to the selection, tender and contract phases of the process. We look forward to the rest of the journey with Fairhaven Homes being just as positive as the last few months.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

RENY

RENY

  • 2 reviews

Excellent Customer service

published
Customer Service
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateSeptember 2019
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Steve Tran

Steve TranGreater Melbourne (Metropolitan), VIC

Diem Ho - She has my best interested at heart.

published

This is my first home so i carefully chose one Building Company to build my dream home and the name ' Fairhaven Homes' was really interesting me. Then I was more surprised with their Sale Consultant, Diem Ho. She is nice and helpful. she helped me choosing a suitable land. I had many unclear things and she explained and advised me everything. Her honest and enthusiasm and flexibility is greatly appreciated. I would come back to see her for my second house if i had a chance.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Page 1 of 13

Questions & Answers

Charlie D.

Charlie D.asked

I have asked multiple times for pricing of facades but have not been able to get an answer does anyone have any ideas ?

1 answer
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Hi Charlie, please send us a private message with your contact details and we can have a consultant get in contact with you to provide you with facade pricing.
Kind Regards, Fairhaven Homes


Dhruv

Dhruvasked

Hi peeps,
How much time did Fairhaven took to build single storey house. I am building 27 sq house in Kalkallo. Our site start date was 04/07/2019 and at this stage I could only see the piers have been pour and plumbing pipes have been installed. Is this ideal? Or are we really slow. Would love to hear about ur experience.

TIA

1 answer
STG
STG

Well its harder to say how long it will take Dhruv.Most of the time they outsource it to different contractors and supervisors ,so it always depends on their capacity and skills.
But make sure youll need to follow up with a private inspector each and every step of your building.
It’s worth it.
All the best.


chris

chrisasked

Why do you rip off hard working Australians.

No answers

Get an answer from our members and Fairhaven Homes representatives

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