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Reviews

4.2

277 reviews
5
(199)
4
(22)
3
(10)
2
(9)
1
(37)
  • Build Stage
  • Customer Service
    4.2 (104)
  • Site Admin
    4.0 (71)
  • Timeliness
    3.9 (75)
  • Structural Integrity
    4.0 (53)
  • Plumbing & Waterproofing
    3.7 (57)
  • Electrical & Lighting
    3.9 (56)
  • Flooring
    3.9 (57)
  • Transparency
    4.2 (90)
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Ashlea Devink

Ashlea DevinkGreater Melbourne (Outer), VIC

Amazing experience as a first home owner!

published

Both Jamie and Natalie were amazing through the process of building our first home. I could not be happier with the customer service we received and the quality of our build was perfect down to the smallest details. I cannot thank the fairhaven team enough for our amazing new home.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJuly 2020
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Excellent Service

published

Natalie was very helpful. Always happy to help when needed. Very approachable. Responded in a timely manner to all queries.
Denis was very helpful. Informative. Happy to help when needed. Explained everything very well.
I would like to thank them both for their excellent service. I would highly recommend fairhaven to everyone.

Customer Service
Transparency
Build StagePost-Construction
Construction End DateJune 2020
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1 comment
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Avalon A.

Avalon A.Greater Melbourne (Outer), VIC

Wonderful customer service and support.

published
Customer Service
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Timeliness
Build StagePre-Construction
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Mukesh Patel

Mukesh PatelGreater Melbourne (Outer), VIC

not providing service and reply after build my house with fair haven homes

published

unprofessional and without experience trade person fixing the job. five times my entrance door they open with fame but no body fixed properly, still not closing properly and not locking the lock. the door is not aligned with frame, still frame is offset.

From management, they don't care about customer, after one yer gone but no one call us or email to fixing rest of problems.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMay 2019
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Kel

KelGippsland, VIC

  • 2 reviews

Handover tomorrow: a beautiful home

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJune 2020
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1 comment
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Perera

PereraGreater Melbourne (Inner), VIC

  • 7 reviews

Proceed with caution

published
Customer Service
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Timeliness
Build StagePre-Construction
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1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes

Title- Thanks Michael Cimarosti and Janette for Building our dream home

published
Site Admin
Build StagePost-Construction
1 comment
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Fairhaven HomesFairhaven Homes
Sachin

SachinGreater Melbourne (Metropolitan), VIC

Excellent customer service!

published

I must admit that every team member at Fairhaven we dealt with has been an amazing. We have been dealing with Shane Gunal at Sales, he is been so professional and honest, and makes complex knockdown rebuild process seems straight forward. Natalie Weiss is our relationship officer, and has a lot of knowledge, we have gone through some complexity but she is always approachable, friendly and helpful, and always keep us informed about all the updates.

Customer Service
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Build StagePre-Construction
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Fairhaven Homes
Fairhaven HomesFairhaven Homes

The wow factor, beautiful home!

published

Building made easy thanks to the exceptional service beginning with our sales consultant Shane Gunal, professional, knowledgeable, honest and he just made us feel very comfortable. During administration Natalie was our point of contact in head office, she was very friendly, helpful and updated us regularly right through construction! Our site supervisor Nic Redfern was fantastic! Great job on the build and could not fault anything at handover. Our new Riverview 266 looks amazing! Overall extremely happy and would definitely build with Fairhaven again. Thank you team :)

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJanuary 2020
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1 comment
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Mark O.

Mark O.Greater Melbourne (Outer), VIC

Completed: Clovelly 24

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMay 2020
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1 comment
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Kristy

KristyGreater Melbourne (Outer), VIC

Excellent Service highly recommend

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMay 2020
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1 comment
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Sarah H.

Sarah H.Gippsland, VIC

Thanks Kayla!

published

Kayla was my sales consultant, Kayla made everything so easy to understand and solved every question that I had. Kayla responded quickly and kept me updated throughout the whole process. So lucky to have kayla as part of my journey and excited for the next stage of my fairhaven build!

Customer Service
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Site Admin
Timeliness
Build StagePre-Construction
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1 comment
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Mark B.

Mark B.Southwest, VIC

Happy customer

published

Our sales consultant Nathan was fantastic and very helpful with design and understanding our needs. Our site manager Craig Gordon was brilliant and regularly informed us of progress and scheduled works. His attention to detail was first class. We are extremely happy with the finished product and have now been in the house for 3 weeks. We would definitely recommend Fairhaven to family and friends

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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1 comment
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Bridie Konndouras

Bridie KonndourasGreater Melbourne (Outer), VIC

Stressful experience made so easy!

published

Kayla was our sales consultant and she made our experience so smooth and exciting. We honestly could not fault her, every “issue” that arose, Kayla jumped straight onto and found a solution. We are forever grateful for Kayla helping us through our journey!
We are so excited to finally have our forever home!

Customer Service
Transparency
Site Admin
Build StagePre-Construction
Construction End DateJune 2021
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1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes

Happy with the Byron 277.

published
Customer Service
Transparency
Site Admin
Timeliness
Build StagePost-Construction
Construction End DateApril 2020
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1 comment
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Bill

BillMelbourne

  • 7 reviews

Thanks FAIRHAVEN!

published

Our building process was professionally managed and stress free. Many thanks to Natalie Weiss our client relations officer and our building manager Craig Gordon. Natalie allways kept us informed throughout the process and executed her role really well. Craig did an exelent job with the building. The entire building process was well organised in a timely manner. He went beyond our expectation to ensure the build quality was above standard. We are very very happy wirh our new home. We definately recommend FAIRHAVEN to anyone looking for a stress free and quality built house.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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1 comment
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andy l.

andy l.Greater Melbourne (Inner), VIC

Builded 2 house with great support from Hollie & David

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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1 comment
Fairhaven Homes
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Manu.N

Manu.NGreater Melbourne (Outer), VIC

  • 2 reviews

NEWPORT 245

published

Our build was very well managed by the supervisor Robert Cleland and Nikki. It was a smooth process and were well updated along building process.
Robert was so professional and understanding throughout even after moved in found out that the corinthians door was not in great and mentioned to Robert, he came and checked and he ordered a new door which certainly describes how he values his customers specially when paid a fortune.
I'm looking forward to build again with Fairhaven soon and will definitely request Robert Cleland as the supervisor.
Will update further once 6 months inspection done.

Well done Robert and Team.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2019
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1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes
Coastal build

Coastal build

  • 2 reviews

Coastal build

published

We just made it into our beautiful home before the lock down.
Thank you to the Fairhaven team for making the experience an absolute pleasure.
The customer service we received from Holly was the best. Her communication was great, keeping us up to date with everything that was going on and making sure she was always one step ahead.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePre-Construction
Construction End DateMarch 2020
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1 comment
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Eijah S.

Eijah S.Southwest, VIC

In the end, a great result!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJanuary 2020
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1 comment
Fairhaven Homes
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Page 1 of 14

Questions & Answers

Karen W.

Karen W.asked

Fairhaven Homes

How much does your Lonsdale sell for in Melbourne please
Karen Williams

No answers
Charlie D.

Charlie D.asked

Fairhaven Homes

I have asked multiple times for pricing of facades but have not been able to get an answer does anyone have any ideas ?

1 answer
Fairhaven Homes
Fairhaven HomesFairhaven Homes

Hi Charlie, please send us a private message with your contact details and we can have a consultant get in contact with you to provide you with facade pricing.
Kind Regards, Fairhaven Homes

Dhruv

Dhruvasked

VIC, Campbellfield

Hi peeps,
How much time did Fairhaven took to build single storey house. I am building 27 sq house in Kalkallo. Our site start date was 04/07/2019 and at this stage I could only see the piers have been pour and plumbing pipes have been installed. Is this ideal? Or are we really slow. Would love to hear about ur experience.

TIA

1 answer
STG
STG

Well its harder to say how long it will take Dhruv.Most of the time they outsource it to different contractors and supervisors ,so it always depends on their capacity and skills.
But make sure youll need to follow up with a private inspector each and every step of your building.
It’s worth it.
All the best.

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