Fairhaven Homes

Overall building construction has been OK to me even though some hiccups here and there due to various reasons.. At the start constructions was delayed and handing over was a bit as well. but no rush on my side. Quality is seems to be good but I have just been handed over the keys and did not move in. I hope inspectors done their job.. Correspondence and construction updates are amazing! Very promptly. Construction cost is the same as estimated and no unnecessary variations requested. I appreciate the fact that soil leveling all around the house was done after the construction.

The price was very competitive when we compared with other builders, there was great communication by Nikki B and other staff, they went out of their way to follow through with getting information and answering any questions we had. We experienced great customer service and a very professional approach by the Fairhaven team.

Our house is a 33 square double storey that took approximately 7 months to complete, from ground work to handover. We are very happy with the end product., and we would recommend Fairhaven homes. Erin & Natalie in the office were fantastic at keeping us informed and our site foreman was brilliant. We are confident that if there are any issues that arise in the future, then Fairhaven will continue with their outstanding service

Our second Construction Manager, and our Client Relations Officer were fantastic. We had a few communication issues, such as non follow-up from Darbecca reports, in the very early construction phases, however when Craig and Janette came on board they totally transformed our experience. They provided very regular, honest and transparent communications, set and met reasonable expectations, and were general a pleasure to deal with. Completely won our trust back after it was all but gone initially. We highly recommend these 2 people, they are the Fairhaven "A" Team!

DURING CONSTRUCTION FOUND TOO MANY PROBLEMS, THEY BUILD MY HOUSE AS A SECOND HAND HOUSE. AFTER HAND OVER MY HOUSE STILL NO ONE COME TO FIX OUR CURENT ISSUE. ALSO SERVICE DEPARTMENT NOT GIVE US ANY UNSWER. THE ENTRANCE DOOR INSTALLED OFFSET AND THREE TIMES MODIFY BUT STILL REMAIN SAIM PROBLEMS.
WARE LEAKAGE FROM THE ROOF
STRUCTURAL ISSUE

After a month into my house, everything has been good so far. Built started 7th August 2019 and Handover was on 18th of Dec 2019.
The building supervisor Robert Cleland did a fantastic job and did everything he could to make sure all my concerns were addressed and rectified. The customer relation officer Hollie Kohler was very responsive to call and e-mails. She called every week for updates. I would recommend fairhaven homes as a quality builder.

Our Supervisor Billy was very organised and awesome. Quality was of a high standard. Had no issues during construction. Our CRO Janelle was Superb and lovely to deal with, kept us updated every week, and prompt response time with everything. Cost was as expected. Our colour consultant made our job very easy, and we are very happy with the outcome. Billy informed us about independent inspection after completion that you carryout which I haven't heard off, very pleased with the process. We are more than happy to recommend Fairhaven Homes to everyone, Kind Regards Hass & Suranga.

We have started the journey of building our home with Fairhaven and it has so far been excellent .Natalie has been so helpful and has always tried her best to accomadate our requests. She has been very prompt with all communication. Very excited to now proceed to the next step of construction and hopefully it will be smooth as the administration stage.

Billy is very organized, and was great to deal with. Quality was of a high standard. Had no issues during construction. Erin was amazing to deal with, kept us updated regularly, and super response time with everything. Cost was as expected. Our colour consultant made our job simple, and we are very happy with the outcome. Billy informed us about independant inspection after build that you do, very pleased that you do that. will recommend fairhaven to everyone, regards mick&pia archer

Extremely happy with the whole build process. Fairhaven were easy to deal with, very professional and completed the build in a shorter time than expected. They were mindful of our budget and delivered a quality product for less than what we had discussed. We would definitely build with them again.

Throughout our build we were kept up to date fantastically and was great to deal with. However lost our love when failed to communicate settlement process and we felt we were lied to in order to delay. We also put our trust in the sales person that was full of it and just told us what we wanted to hear until we had paid a deposit. Lied to at the start and end, build was what we expected, if you want a great build don't go with fairhaven, if you want a cheap build these are your guys.

The build was managed very well no issues Denis and Rene were always available and kept in constant contact. The workmanship was excellent. Cost was more or less on budget. Little refund from variation which is nice. No issue right from start to finish. Highly recommended. Denis and Rene are great assets for Fairhaven and Zak who helped us in the beginning was spot on with what we were looking for and is a shame he had to leave. He was absolutely brilliant so are Rene and Denis. They all made the whole process smooth

Rene from Fairhaven homes has been very helpful guiding us through the pre site process. All our queries were answered very promptly. She kept us updated with each and every detail throughout the pre site process. Hoping that the construction starts soon. Cant wait to get the keys of this beautiful home.