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FletchGreater Melbourne (Inner), VIC
- 2 reviews
- VIC, Berwick
- Verified customer
Fantastic experience with Fairhaven to date
I would like to mention that Both my wife[Lyn] and I are so very pleased with how awesome the communication, timing, and quality of our new build is. [Name Removed] [Our Building manager, is awesome, he send updates all the time, including pictures, [Name Removed] is prompted with any issues that might have popped up and address them very quickly and without any hassle. [Name Removed], who has been awesome with all the communication side of things and wonderful with all the admin side of things also. We both feel we have been updated frequently...Read more
with good and clear responses, to any inquiries. The quality of the Build and the standard that [Name Removed] [and both Lyn and I] is very high, [Name Removed] has no hesitation to re-do something if he feels it is not up to par. This has given both lyn and I confident knowing our dream home is getting built right.1 comment
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Sajana SeneGreater Melbourne (Metropolitan), VIC
- VIC, Berwick
- Verified customer
A friendly and professional service
Dealt with [Name Removed] from Fairhaven homes in Clyde North, he was really an entertaining person to deal with, was full of energy. His knowledge of the homes and just the entire building process from start to finish was quite insightful. Definitely made the decision making process easy. A key factor that made it easy for me to make the decision was the transparency and the honesty + what they had to offer was better than what I had witnessed in the market.
Overall, he handled everything well, even after the sale of the contract and I'm looking forward to seeing how my first house gets built.
1 comment
Fairhaven HomesFairhaven Homes
Hi Sajana Sene,
Thank you for your 5-star review! ... Read more
It is fantastic to hear that the beginning of your journey has been seamless and enjoyable, and your New Home Consultant provided knowledgeable advice and was very insightful. We are certain that the positive journey you have enjoyed so far will continue through your remaining stages. Kind Regards, Fairhaven Homes.Similar opinion? Write a review on ProductReview.com.au!
GSJGreater Melbourne (Metropolitan), VIC
- 2 reviews
- 3 likes
- VIC, Berwick
- Verified customer
Quality homes in competitive price
A repeat customer of Fairhaven Homes as they make good quality houses backed with competitive prices and exceptional warranty services.
This time I met with a Sales consultant named [Name Removed] who is passionate, knowledgeable, approachable and makes things work for you. Well Done [Name Removed]! Can’t wait for building to start
1 comment
Fairhaven HomesFairhaven Homes
Hi CSJ,
Thank you for your 5-star review, and for choosing to build another home with us!... Read more
It is fantastic to read that your experience has been exceptional once again, and your New Home Consultant has been an absolute breeze to deal with. We are sure that you will continue to enjoy the next stages in your journey! Kind Regards, Fairhaven Homes.Similar opinion? Write a review on ProductReview.com.au!
- VIC, Berwick
- Verified customer
A friendly and professional experience...!
Dealing with [Name Removed] (New Home Sales Consultant) was quite pleasant;
[Name Removed] was very knowledgeable, easy to deal with and most importantly he listened to our requirements. The entire selection process was quite pleasant as [Name Removed] guided us through the home designs that most suitable to our family needs. Slight changes were proposed and made to the standard design and [Name Removed] had managed this process very professionally.
1 comment
Fairhaven HomesFairhaven Homes
Hi TTN,
Thank you for taking the time to write a review. ... Read more
It is great to hear that you have had a fantastic experience thus far and have found the entire selection process quite pleasant. We hope you continue to enjoy your journey with us! Kind Regards, Fairhaven HomesSimilar opinion? Write a review on ProductReview.com.au!
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- VIC, Berwick
- Verified customer
Terrible service and warranty after build
Built a house with Fairhaven. The build quality is rather poor and having so much quality issue with the house.
1. There are a crack and deformation on floor tiles.
2. Scratched window glasses
3. Poor brick laying and off by half a brick
Contacted Fairhaven for post-build maintenance and warranty but was simply dismissed, giving excuses such as "That's the best the tradeperson can do" or "The defect is within tolerance". Ended up have to escalate the issue to DBDRV. Even after reconciliation with DBDRV, Fairhaven still does not take things ser...Read more
iously and still delaying for rectification works, and becoming less responsive. Save yourself troubles. Just go with other more reputable builders. Fairhaven is really a joke. I guess once they have the client money, they just stop caring.2 comments
Fairhaven HomesFairhaven Homes
Hi Chiong Ching L,
We are disappointed to read your review. Can you please send us a private message with your job number/job address as we would value the opportunity to discuss this matter further with you.... Read more
Kind Regards, Fairhaven Homes.Finally, the issues have been resolved after much hassle. Bumping my rating to 3 stars. Would have been perfect if the build quality is better and the warranty service was hassle free.
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HpsGippsland, VIC
- VIC, Berwick
- Verified customer
House
So unhappy with the treatment from the start with fairhaven got told nothing about upgrades even tho we asked for alot of them they weren't done not too mention once house was completed the hand over was horrible the house was a mess crap stains in my toilet the house was filthy and what I asked to be fixed on final inspection was not done you would think spending all this money and having a well known builder as Fairhaven they would have taken some pride but no im not happy at all wouldn't recommend on a fairhaven home at all and not to mention the staff are rude and they kept putting off our move in date when we had paid the full amount so we moved in with no hot water system for a week
1 comment
Fairhaven HomesFairhaven Homes
Hi Hps,
We are disappointed to read your review. Could you please send a private message with your name and job number so we can get this assessed by management urgently.... Read more
Kind Regards, Fairhaven Homes.Similar opinion? Write a review on ProductReview.com.au!
- VIC, Berwick
- Verified customer
Just perfect for us
So far its been a pleasure, [Name Removed] and the sales people have been great. The final cost was a little bit higher but thats okay, it is what it is, as far as the build goes I cant say anything at this stage as it has not started yet, come back and ask me then.
1 comment
Fairhaven HomesFairhaven Homes
Hi Brad,
Thank you for your review!... Read more
We are pleased to read that you have had an enjoyable journey so far, and our team have been a pleasure to deal with. We wish you the best of luck with the remaining stages and we look forward to beginning construction on your new home in the near future. Kind Regards, Fairhaven Homes.Similar opinion? Write a review on ProductReview.com.au!
Richard Greater Melbourne (Inner), VIC
- Fairhaven Homes
- Verified customer
Sales service and support
[Name Removed] went above and beyond with the help and guidance he provided with the production of our quote and the inclusions we required for our new home. The communication from all the personnel at Fairhaven have been exceptional so far right through to the signing of our contract. Very happy so far.
1 comment
Fairhaven HomesFairhaven Homes
Hi Richard,
Thank you for your review. ... Read more
It is great to hear that Ben has gone above and beyond, providing great help and guidance. We are confident that this level of service will be matched by the rest of our team as you continue through the remaining stages of your building journey. We look forward to beginning construction of your new home in the not so distant future. Kind Regards, Fairhaven Homes.Similar opinion? Write a review on ProductReview.com.au!
Yaser SadafiGreater Melbourne (Inner), VIC
- Fairhaven Homes
- Verified customer
I am proud of my decision for choosing Fairhavens as my builder
The best part of construction was dealing with these guys. Sales people, case managers and site supervisor. I cannot say thanks enough to [Name Removed] as she is so nice and professional. [Names Removed] who were doing the construction pars were also great.
Colour selection was good, hopefully has improved by now. The cost compared to estimate was so accurate. Fairhaven's builds footings on bored piers which is a great strength for the footing especially for Melbourne which is on reactive soil.
In terms of customisation, they good but not great.
When dealing with these guys, you have the feeling that they are doing their best to help you.
1 comment
Fairhaven HomesFairhaven Homes
Hi Yaser Sadafi,
Thank you for your review!... Read more
We are thrilled to read that you had such a pleasant experience building your new home with us, and that our team provided outstanding customer service. We hope you enjoy many happy years in your new home. Kind Regards, Fairhaven HomesSimilar opinion? Write a review on ProductReview.com.au!
Alain Sullaga
- 2 reviews
- VIC, Berwick
- Verified customer
Great service
We are happy with the service so far and [Name Removed] assistance to us on this journey. It got us to the construction stage without any issues. Even if our Pre-construction stage happened during lockdown due to Covid-19, it got all our documents approved on the time frame we were aiming for. Our colour selection was via phone conversation but we're happy with what we have selected. Looking forward to building stage!
1 comment
Fairhaven HomesFairhaven Homes
Hi Alain Sullaga,
Thank you for your 5-star review!... Read more
During the Covid-19 lockdown, our team had to alter our processes to adhere to the guidelines, and we are very pleased to read that your building journey has still been seamless and enjoyable. We look forward to commencing construction on your new home in the not so distant future. Kind Regards, Fairhaven HomesSimilar opinion? Write a review on ProductReview.com.au!
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Wansha S.Greater Melbourne (Outer), VIC
- 2 reviews
- 2 likes
- VIC, Berwick
- Verified customer
Awesome service!
We have started building our new home with Fairhaven and now it’s in the early stage of construction. [Name Removed] was our sales consultant and he was supporting and encouraging us without any hesitation. We changed our minds on various items such as façades a few times in the initial design process, however [Name Removed] and his team supported us to get what exactly we expected.
Color selection experience was alright with the limited access due to Covid, but they tried to support as much as possible. Our CRO [Name Removed] has been support...Read more
ing us continuously, even though we asked for a few changes after signing the contract. We are happy with the progress so far with Fairhaven and looking forward to sharing the experience after completion.1 comment
Fairhaven HomesFairhaven Homes
Hi Wansha S,
Thank you for taking the time to complete a review!... Read more
We are very pleased to read that you have found your New Home Consultant, Interior Designer and CRO to be very supportive and encouraging throughout your journey, we will be sure to pass on the great feedback! It is fantastic to hear that you are happy with how things have progressed thus far, and we are sure this high level of service will continue throughout your remaining stages. Kind Regards, Fairhaven Homes.Similar opinion? Write a review on ProductReview.com.au!
BastieGippsland, VIC
- VIC, Berwick
- Verified customer
Excellent service
We have been working with [Name Removed] from the office and [Name Removed] as the site supervisor. The whole process was explained and clarified to us. We were getting weekly updates even during the lockdown period. The pre, during and post construction issues that we raised were all professionally managed and the workmanship was superb. This includes how they worked and responded to the issues raised by the independent inspector that we hired. There were no extra costs during and after construction, we are satisfied with their service. Please keep up the good work.
1 comment
Fairhaven HomesFairhaven Homes
Hi Bastie,
Thank you for taking the time to complete a review!... Read more
We are thrilled to read your review and hear that you received constant updates on your build, and refer to the workmanship as superb. It is fantastic to hear that you are very happy with the customer service you received and your new home. Thank you again for your review, and we hope you enjoy your new home for many years to come. Kind Regards, Fairhaven HomesSimilar opinion? Write a review on ProductReview.com.au!
Gabby MarionGreater Melbourne (Outer), VIC
- VIC, Berwick
- Verified customer
Amazing service!
[Name Removed] has been working right with us for about a year and a half now since we started our building journey and I cannot thank her enough for all the amazing work she has done for us. Every step of the way she has been there to support us and answer any of our questions that we have had. Her timely service is fantastic and she is so wonderfully approachable. Even throughout the lockdown she was able to provide us with weekly updates and regular check ins letting us know how everything was going. You really are amazing and I am going to miss being in such regular contact with you! Thank you for everything you have done for us [Name Removed]. :)
1 comment
Fairhaven HomesFairhaven Homes
Hi Gabby Marion,
Thank you for your review!... Read more
We are very pleased to read that you have had a seamless and enjoyable building journey, and received outstanding customer service - your CRO will be very happy to receive this amazing feedback. We hope you enjoy your new home for many years to come. Kind Regards, Fairhaven Homes.Similar opinion? Write a review on ProductReview.com.au!
Simran D.Greater Melbourne (Outer), VIC
- VIC, Berwick
- Verified customer
Awesome service
I am very happy with the service. The whole process was so simple and clear as compared to my previous builder experience. Everything was explained clearly and Nothing was hidden. Contract paperworks and all construction stages went very smoothly and on time. All the staff members ( [Names Removed] ) are very professional in their field. I am highly recommends Fairhaven homes.
1 comment
Fairhaven HomesFairhaven Homes
Hi Simran D,
Thank you for completing a review. ... Read more
We are delighted to read that your building journey was seamless and enjoyable, and our team took the time to explain the entire building process in detail. We hope you create many happy memories in your new home. Kind Regards, Fairhaven Homes.Similar opinion? Write a review on ProductReview.com.au!
RobertGreater Melbourne (Inner), VIC
- VIC, Berwick
- Verified customer
Easier than I thought!
Dealing with [Name Removed] (New Home Sales Consultant) to date has been productive and stress free. Both his knowledge of the product (New homes) and the insight of my needs and wants are most appreciated.
I look forward to building with the Fairhaven team if they are as professional as [Name Removed].
1 comment
Fairhaven HomesFairhaven Homes
Hi Robert,
Thank you for your 5-star review! ... Read more
We are pleased to hear that Alex has been a pleasure to deal with, and we are sure that this level of service you have received will be matched by the rest of our team as you navigate through the upcoming stages of your building journey. We look forward to commencing construction on your new home in the not so distant future! Kind Regards, Fairhaven Homes.Similar opinion? Write a review on ProductReview.com.au!
- VIC, Campbellfield
- Verified customer
Won’t recommend Fairhaven to anyone
After having an experience of 7 houses with Fairhaven, we don’t recommend the builders to anyone. We together with our friends built 7 houses with Fairhaven but every single of us are regretting now since it is our first home for all of us. Worse experience with the company, poor guidance, poor response despite of multiple emails, if any fault from company you get told that it was your fault whilst making plans. Since it is our first home, we had zero guidance and so many errors. When we spoke about errors we were told that it was in the plan. ...Read more
However, no plan was signed by us. Only a post variation was signed who was in words description not the plan which was drawn by company. We were dealing with 6 different people over 3 years and things weren’t passed on properly before they left and as a result we are putting up with so many mistakes done by them. It has been nearly 10 months since we moved in, but things aren’t fixed which spoke to them as soon as we moved in. Plumbing job was the worse. We have so many issues with plumbing.2 comments
Fairhaven HomesFairhaven Homes
Hi Laxmi C,
Your feedback is important to us in our commitment to continuous improvement and customer service excellence. We would value the opportunity to discuss this matter further with you. We ha... Read more
ve sent you a private message requesting your details so we can resolve this matter as soon as possible for you.Hi, I have replied back through private message as well. Happy to talk about it in details, but haven’t received any reply to my messages since I sent it yesterday.
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Ben R.Greater Melbourne (Metropolitan), VIC
- VIC, Berwick
- Verified customer
Smooth Sailing!
Despite Lockdown and being unable to access the site, [Names Removed] and the Fairhaven team have been excellent at communicating the progress of the build with us! They are always touching base to let us know how we are travelling and we are receiving regular progress photos which always get us excited to see the house in person.
1 comment
Fairhaven HomesFairhaven Homes
Hi Ben R,
Thank you for your 5-star review!... Read more
It's fantastic to read that your experience so far has been a smooth and enjoyable one, and our team have been keeping you updated with regular progress photos. We hope you continue to enjoy your journey with Fairhaven Homes. Kind Regards,Similar opinion? Write a review on ProductReview.com.au!
Elle
- 2 reviews
- VIC, Berwick
- Verified customer
Wonderful preconstruction start
[Name Removed] has been our relationship manager and we cannot recommend her highly enough. She has assisted us in a timely and very friendly manner. She explained each stage to us as we were first home builders. The preconstruction phase of our build has been amazing so far and based on that i would recommend Fairhaven.
1 comment
Fairhaven HomesFairhaven Homes
Hi Elle,
Thank you for your review!... Read more
We are delighted to hear that your building journey is progressing smoothly and your Client Relations Officer is providing outstanding customer service, making sure each stage is explained in detail. We will be sure to pass on the great feedback! We hope you continue to enjoy your journey, and we look forward to commencing construction on your new home in the not so distant future. Kind Regards, Fairhaven.Similar opinion? Write a review on ProductReview.com.au!
- VIC, Berwick
- Verified customer
Wonderful experience
It has been a wonderful experience of building with Fairhaven. [Name Removed] ( our client relationships officer) was awesome and kept us well informed throughout our journey. [Name Removed] Consistent updates almost every week made us aware of the progress of the construction ( especially with COVID restrictions we couldn’t personally visit the site) and it was a comfort in every way that work is happening without any stoppage.
Also the consultants( [Names Removed]) who looked after the construction closer to the action did a great job and construction was completed well within the estimated time originally.
Our special thanks to the entire team for the awesome job and pleasant experience.
All the best!
Bandula
1 comment
Fairhaven HomesFairhaven Homes
Hi Bandula,
Thank you for your 5-star review! ... Read more
It is great to hear that you had a wonderful experience building your new home with us, and we are thrilled to hear that our team provided excellent customer service throughout your entire journey. We will be sure to pass on the great feedback. We hope you enjoy your new home for many years to come! Kind Regards, Fairhaven Homes.Similar opinion? Write a review on ProductReview.com.au!
Hiren PanchalGreater Melbourne (Outer), VIC
- VIC, Berwick
- Verified customer
Excellent Building Company - Fair Haven Homes - Definitely Recommend
We are building a second home with Fair Haven.
The first was Owner Occupied and now the second one is an investment property.
The process from selection to final was very smooth. No headache or no misguidance or miscommunication.
Not a single issue till now.
Even Final pre-Handover there is no major issue.
Site supervisor [Name Removed] is very good at what he does and provides all information as needed before asking him. Always sending me updates on what will be done in a few days.
I would definitely recommend Fair Haven Home.
1 comment
Fairhaven HomesFairhaven Homes
Hi Hiren Panchal,
Thank you for your review and choosing to build with us for a second time! ... Read more
We are thrilled to read that your journey so far has been seamless and enjoyable, and our team have been providing you with regular updates. It certainly sounds like things are progressing smoothly and we have all confidence that this will continue in the future. Thank you for sharing your experience Hiren Panchal, it is lovely to receive such positive feedback from our valued clients. All the best with the remainder of your journey. Kind Regards, Fairhaven Homes.Similar opinion? Write a review on ProductReview.com.au!
Kevin SGreater Melbourne (Metropolitan), VIC
- VIC, Campbellfield
- Verified customer
Mid-Journey Review - Stage 4 (Knock down, rebuild)
Whilst our journey from initial signing to contract was rocky, a big thank you to [Name Removed] who managed to get us over the line and subsequently place us in the capable hands of [Name Removed]. [Name Removed] has been diligent, very customer oriented and worked closely with us from contract to get us to construction commencement in August and is still to hand as we continue on our journey (thanks Natalie!). We have been happy with the pace of the build so far, thanks to [Name Removed] who has delivered 100% on every milestone he has communicated and although we don't know who you all are a big thanks to all the tradies that are working on our home! We look forward to the end product! .. Kevin.S
1 comment
Fairhaven HomesFairhaven Homes
Hi Kevin S,
Thank you for your review on your KDR journey. ... Read more
We note that you mentioned your KDR journey didn't have a perfect start, but we are very pleased to hear that our team was able to turn this experience around for you. It is fantastic to read that you are happy with how things are now progressing, and we are sure that you will love your new home for many years to come. We wish you all the best, and hope you continue to enjoy your journey. Kind Regards, Fairhaven Homes.Similar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Karen W.asked
How much does your Lonsdale sell for in Melbourne please
Karen Williams
No answers
Charlie D.asked
I have asked multiple times for pricing of facades but have not been able to get an answer does anyone have any ideas ?
1 answer
Fairhaven H.Fairhaven Homes
Hi Charlie, please send us a private message with your contact details and we can have a consultant get in contact with you to provide you with facade pricing.
Kind Regards, Fairhaven Homes
Dhruvasked
Hi peeps,
How much time did Fairhaven took to build single storey house. I am building 27 sq house in Kalkallo. Our site start date was 04/07/2019 and at this stage I could only see the piers have been pour and plumbing pipes have been installed. Is this ideal? Or are we really slow. Would love to hear about ur experience.
TIA
1 answer
Well its harder to say how long it will take Dhruv.Most of the time they outsource it to different contractors and supervisors ,so it always depends on their capacity and skills.
But make sure youll need to follow up with a private inspector each and every step of your building.
It’s worth it.
All the best.
Details
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Fairhaven HomesFairhaven Homes
Hi Fletch,
Thank you for taking the time to review your experience thus far. ... Read more
It is great to hear that both yourself, and your wife are very pleased with your building journey so far and that our team have been providing excellent customer service. We are confident that you are going to love your new home! Kind Regards, Fairhaven Homes.