Dealt with [Name Removed] from Fairhaven homes in Clyde North, he was really an entertaining person to deal with, was full of energy. His knowledge of the homes and just the entire building process from start to finish was quite insightful. Definitely made the decision making process easy. A key factor that made it easy for me to make the decision was the transparency and the honesty + what they had to offer was better than what I had witnessed in the market.

Overall, he handled everything well, even after the sale of the contract and I'm looking forward to seeing how my first house gets built.

A repeat customer of Fairhaven Homes as they make good quality houses backed with competitive prices and exceptional warranty services.
This time I met with a Sales consultant named [Name Removed] who is passionate, knowledgeable, approachable and makes things work for you. Well Done [Name Removed]! Can’t wait for building to start

Dealing with [Name Removed] (New Home Sales Consultant) was quite pleasant;

[Name Removed] was very knowledgeable, easy to deal with and most importantly he listened to our requirements. The entire selection process was quite pleasant as [Name Removed] guided us through the home designs that most suitable to our family needs. Slight changes were proposed and made to the standard design and [Name Removed] had managed this process very professionally.

So unhappy with the treatment from the start with fairhaven got told nothing about upgrades even tho we asked for alot of them they weren't done not too mention once house was completed the hand over was horrible the house was a mess crap stains in my toilet the house was filthy and what I asked to be fixed on final inspection was not done you would think spending all this money and having a well known builder as Fairhaven they would have taken some pride but no im not happy at all wouldn't recommend on a fairhaven home at all and not to mention the staff are rude and they kept putting off our move in date when we had paid the full amount so we moved in with no hot water system for a week

So far its been a pleasure, [Name Removed] and the sales people have been great. The final cost was a little bit higher but thats okay, it is what it is, as far as the build goes I cant say anything at this stage as it has not started yet, come back and ask me then.

[Name Removed] went above and beyond with the help and guidance he provided with the production of our quote and the inclusions we required for our new home. The communication from all the personnel at Fairhaven have been exceptional so far right through to the signing of our contract. Very happy so far.

The best part of construction was dealing with these guys. Sales people, case managers and site supervisor. I cannot say thanks enough to [Name Removed] as she is so nice and professional. [Names Removed] who were doing the construction pars were also great.
Colour selection was good, hopefully has improved by now. The cost compared to estimate was so accurate. Fairhaven's builds footings on bored piers which is a great strength for the footing especially for Melbourne which is on reactive soil.
In terms of customisation, they good but not great.
When dealing with these guys, you have the feeling that they are doing their best to help you.

We are happy with the service so far and [Name Removed] assistance to us on this journey. It got us to the construction stage without any issues. Even if our Pre-construction stage happened during lockdown due to Covid-19, it got all our documents approved on the time frame we were aiming for. Our colour selection was via phone conversation but we're happy with what we have selected. Looking forward to building stage!

We have been working with [Name Removed] from the office and [Name Removed] as the site supervisor. The whole process was explained and clarified to us. We were getting weekly updates even during the lockdown period. The pre, during and post construction issues that we raised were all professionally managed and the workmanship was superb. This includes how they worked and responded to the issues raised by the independent inspector that we hired. There were no extra costs during and after construction, we are satisfied with their service. Please keep up the good work.

[Name Removed] has been working right with us for about a year and a half now since we started our building journey and I cannot thank her enough for all the amazing work she has done for us. Every step of the way she has been there to support us and answer any of our questions that we have had. Her timely service is fantastic and she is so wonderfully approachable. Even throughout the lockdown she was able to provide us with weekly updates and regular check ins letting us know how everything was going. You really are amazing and I am going to miss being in such regular contact with you! Thank you for everything you have done for us [Name Removed]. :)

I am very happy with the service. The whole process was so simple and clear as compared to my previous builder experience. Everything was explained clearly and Nothing was hidden. Contract paperworks and all construction stages went very smoothly and on time. All the staff members ( [Names Removed] ) are very professional in their field. I am highly recommends Fairhaven homes.

Dealing with [Name Removed] (New Home Sales Consultant) to date has been productive and stress free. Both his knowledge of the product (New homes) and the insight of my needs and wants are most appreciated.
I look forward to building with the Fairhaven team if they are as professional as [Name Removed].

Despite Lockdown and being unable to access the site, [Names Removed] and the Fairhaven team have been excellent at communicating the progress of the build with us! They are always touching base to let us know how we are travelling and we are receiving regular progress photos which always get us excited to see the house in person.

[Name Removed] has been our relationship manager and we cannot recommend her highly enough. She has assisted us in a timely and very friendly manner. She explained each stage to us as we were first home builders. The preconstruction phase of our build has been amazing so far and based on that i would recommend Fairhaven.

It has been a wonderful experience of building with Fairhaven. [Name Removed] ( our client relationships officer) was awesome and kept us well informed throughout our journey. [Name Removed] Consistent updates almost every week made us aware of the progress of the construction ( especially with COVID restrictions we couldn’t personally visit the site) and it was a comfort in every way that work is happening without any stoppage.
Also the consultants( [Names Removed]) who looked after the construction closer to the action did a great job and construction was completed well within the estimated time originally.
Our special thanks to the entire team for the awesome job and pleasant experience.

All the best!
Bandula

We are building a second home with Fair Haven.
The first was Owner Occupied and now the second one is an investment property.

The process from selection to final was very smooth. No headache or no misguidance or miscommunication.

Not a single issue till now.

Even Final pre-Handover there is no major issue.
Site supervisor [Name Removed] is very good at what he does and provides all information as needed before asking him. Always sending me updates on what will be done in a few days.

I would definitely recommend Fair Haven Home.

Whilst our journey from initial signing to contract was rocky, a big thank you to [Name Removed] who managed to get us over the line and subsequently place us in the capable hands of [Name Removed]. [Name Removed] has been diligent, very customer oriented and worked closely with us from contract to get us to construction commencement in August and is still to hand as we continue on our journey (thanks Natalie!). We have been happy with the pace of the build so far, thanks to [Name Removed] who has delivered 100% on every milestone he has communicated and although we don't know who you all are a big thanks to all the tradies that are working on our home! We look forward to the end product! .. Kevin.S