Note to reviewers: Please note that Fairmont Homes NSW is not affiliated with Fairmont Homes SA
Putting the FAMILY in Family Business
We chose to build with Fairmont Homes NSW largely based on the knowledge they were a family owned and operated business. This was our second time building, our first time being with a large well known builder.
With this build we again started the process with another large well known builder, but made the decision to walk away from 4-5 months of planning after feeling we were just moving through the system. At this point we found Fairmont Homes NSW, which turned out to be a fantastic discovery!
We began our planning with Chas in sales, he had a great understanding of what we were after and helped us with mapping out a clear picture of what our costings would be on our custom build, including all of our upgrades. This ensured our initial estimate on the build was a far more realistic cost, leaving little room for surprises later when we added variations along the way.
Through the process of having our plans drawn and perfected, we worked closely with Daniel and Jackie, both of whom were a pleasure to work with. Despite being Fairmont’s General Manager, Daniel was always happy to take a call from us and help us through the process.
Jackie was our source of sanity and my go to person with any questions, concerns or last minute changes, from beginning to end. I can’t remember a single question that Jackie couldn’t find me an answer for, she would go above and beyond with every task she performed, Jackie is one of Fairmonts best assets!
As we began to build we met James our Site Supervisor. James walked us through the entire build. He kept us up to date with each step of the process, making himself available for us whenever we asked and returned every call and email each and every time. James was approachable and easy to chat with, making our walk throughs such a pleasure! He was always kind enough to give me the time to bounce around from room to room like a kid in a candy store, snapping photos of every last inch of the house.
For our kids, building was only fun for about 5 minutes, James always made it so much fun for them, always chatting with them and truely putting the FAMILY in our build. James was a constant reminder of why we chose to build with a family business.
After moving in we were asked to compile our list for our 12 week maintenance visit. Craig was assigned to do this for us, he was a pleasure to have in our home. He conducted our maintenance like it was his own home, spending the time getting everything perfect.
My husband and I are complete perfectionist and I have no doubt we were not Fairmonts easiest clients, but despite this, we were given friendly support throughout our entire journey.
Along our journey, we met Tom, Fairmonts owner and worked with his two sons Daniel and James, they were an absolute pleasure to meet and work with, as we progressed through our build I came to realise what an amazing reputation the family has in both the building industry and the local area. Their lovely nature is reflected in the amazing staff they choose to have working alongside them in the office and the friendly and hardworking tradies they use onsite.
Being our second build, we made a lot of great choices this time around, but our best choice was choosing Fairmont to build our dream home. We have been in our home for over 12 months now and we still seem to shock everyone when we tell them what amazing people our builders are!
I would without a doubt recommend anyone looking for a quality builder with a personal touch give Fairmont a call. Like every build we hit a few speed bumps along the way, but unlike every build, we had the pleasure of cruising over those bumps with a builder that we had a great relationship with and had full confidence in their ability to navigate every challenge thrown our way. I have vowed never to build again, but given this is my third forever home, if I am ever crazy enough to build again, my first decision is already made, Fairmont would be the first and only builder I’d need to approach. I can’t thank them enough for building us our dream.
Putting the ‘Family’ into the Family Business!!
This was our second build. Our first build was with a large well known company, so this time we made a conscious decision to build with a smaller, family owned and operated business. This turned out to be a fabulous decision!
Throughout the process we knew who we needed to talk to at any point and were able to reach them easily. We developed wonderful relationships with all of the team at Fairmont. Even though we had endless questions and requests, the team at Fairmont always made us feel welcome to ask.
During the building process we were kept very well informed, Jackie and James were amazing at keeping us in the loop and up to date with all that was happening and what to expect next. Despite building being a very stressful time, we felt confident we were in great hands.
During construction our site manager was always happy to let us see the progress and even kept our children interested and excited with the process, our kids talk about James like an old mate!
The family that own and run the company are all very hands on and accessible, meaning we dealt with the decision makers at every point of the build, this cut out the endless calls looking for the right person to ask with enquries. They were a lovely family to build with and pride themselves on good quality work and good ethics in the process.
We discovered during the build that Fairmont have a great reputation in the industry and are well known in the area. We can honestly see why their reputation is so wonderful. We would gladly recommend them to anyone wishing to build, especially those who don’t want to be another number.
Our home has been built to a great standard of quality, many trades and family and friends have commented on the great finishing touches and we feel it is a far superior build to our last home.
We can’t thank Fairmont enough for embracing our dream and making it our home.
From the first moment we started talking with Fairmont about building our new home I knew the experience would be unforgettable. The entire team were extremely professional and made it effortless. They were upfront with costs and never at any stage under delivered. The end result was just what we wanted and more. We were very happy with the final cost and came within our budget. There were a number of items that needed attending to and these have all now been fixed.
Exceptional Builder & Fantastic Customer Service
Well, where do we start?
After dealing with a number of major builders at the Oran Park display village, with great disappointment and deceptive tactics.
We decided to approach a local builder, being Daniel at Fairmont Homes NSW.
What a breath of fresh air!
Daniel, sets the bar high, we have to say, with exceptional customer service.
Absolutely, nothing was a bother. Everything was clear and straightforward. We made numerous adjustments on the basic plan, to the extend it became a custom design. We thought we would be gouged like most builders do with changes to standard plan, but to our surprise this did not happen...wow, what a refreshing surprise!
Then to the next stage, where Lauren, Sharon, Adriana & especially Jackie were absolutely great!
With the hundreds of questions and emails to Jackie, confirming, upgrading etc. Absolutely nothing was ever an issue! Now that’s exceptional customer service in our books!
The build went smoothly and the level of finishes were fantastic with the time taken to build, far better than we expected.
The construction team led by Ben are one of the best I’ve ever seen.
The maintenance crew led by Jacob, have been nothing but helpful & a delight to work with. Even the most minor of faults are fixed immediately.
Overall, this company is ‘a cut’ above the rest!
If we were to build again, there would be NO question as to who we would choose and that would definitely be Fairmont Homes NSW.
We can not recommend Fairmont Homes NSW enough. Try them, you won’t be disappointed!
A wonderful job!
Best in the business
We couldn't be happier with our Fairmont Home. In fact this is the second house we have built with them in 5 years. The team give you personal service which is hard to find in a company the size of theirs. Everything went to budget and there were no hidden costs or extras throughout the build. Fairmont make building a house enjoyable and I would recommend them to anyone from a first home buyer right through to a high end home.
House delayed by 8 months
Please review the contract as we were asked to sign on Liquidated damages $1.00 per day (example if builder delays the construction of house by 4 months they will pay you $120 only where as you will be paying interest roughly $15,000.00 approximately on land and construction loan). Please do not sign the contract on ld $ 1.00 per day and review with your solicitor before signing.
Our house was delayed by 8 months and they offered only $ 200.00 whereas we paid heavy interest on land loan and construction loan around $ 30,000.00 from our pocket.
Personalised Service from beginning to End.
Couldn’t have asked for a better Builder, from display home sales member Dean, who was amazing to the fantastic office staff Jackie, Lauren & Sharon.
My build was a bit slow for a few months until a new SS took over and took control. James was very approachable and nothing was ever any trouble. I was kept up to date each step of the way. Any questions were answered nearly immediately by both James or Jackie & Lauren. There were no hidden extra costs along the way. Great Team Effort Fairmont Homes NSW. Thank You
Amazing Builder! Would highly recommend!
We are SO happy with our new home from Fairmont Homes NSW. Their customer service and quality of work is unparalleled. From start to finish, everything was so smooth and pleasant. Not only do they do an amazing job, but all the staff are lovely and very helpful! We had such a positive experience throughout our build and would highly recommend them.
No Regrets for choosing Fairmont Homes !!!
Thank you, Fairmont Homes NSW, for helping us make our dream come true. Our whole journey was exciting and hassle-free.
We were very skeptical about choosing the right builder to build our dream home. But after a few discussions with Tom and Daniel, and after seeing their display homes, we knew that Fairmont Homes was the right choice for us. They are also two of the most humble, grounded and polite people we've met.
Regarding build quality, there's hardly anything to complain about. Our supervisor, David has done a marvellous job, and no follow-ups or reminders were necessary. Site (both inside and outside) was left very clean and tidy, exceeding our expectations.
A special 'thank you' to Jackie, who has been very quick, prompt and patient throughout the process and has been of great assistance in answering our queries.
I would definitely recommend them. The whole team has been amazing!
Best Quality Builder we ever used!
The workmanship and build of our home was of a high caliber. Even though we have never heard of the Fairmont name until we visited their display home in Gregory Hills, we were captivated by the build quality and design of the display home. I would suggest to anyone to compare the build quality of other known name big builders against Fairmont and I assure you, Fairmont's quality will come out on top.
Not to mention Daniel, Tom, Adriana, John (our building supervisor) and the rest of the team will go out of their way help in ensuring you get the build you want. We had little custom nitpicks with our build and they entertained everyone of them with a smile. They even assisted us to get the cheapest way of how to get a certain build we want. (What other builder would do that for you?)
They are there to make building painless, within budget and still get the quality build you would expect.
The actual home they built for us exceeded our expectations in build quality and this was our second house build.
I've recommended them to everyone since then, didn't take long until my sister used them for her house build as well. If you are easily swayed by big name builders and their $1 extra's, I would look else where as the savings and service Fairmont provides are honest, real and with no hidden agendas. They are there for you every step of your build!
I will definitely be using them again on my next build and I wouldn't dare go with anyone else!
Thank you Fairmont Homes for the awesome work you have done on our house. I can see the pride and quality you have put into it. Thank you for working with us on lot of changes and always being there for questions — it has been a delight in building our new house with the Fairmont.Everyone I have dealt with was fantastic! ...Friendly, efficient, responsive...
Thanks again to all at Fairmont Homes NSW - Emerald Hills for building us a home we will love and enjoy for years to come. We have told everyone who has asked how pleased we are with our New home, and will continue without hesitation to praise and recommend.The showroom for design was a great help. We could actually see everything together!
Tom,James,Daniel,Jackie and everyone from Fairmont have been a pleasure to work with.
D and D
Excellent Quality Home
Fairmont Homes has delivered an excellent quality home for my family. The process has been positive from the start to the end. With little knowledge on building, customer service has been very helpful and patient. All enquiries that we had were promptly answered. At the walk through they were very thorough and honest about the finishings to ensure that they hand over the best home they can. We could not be happier and highly recommend Fairmont Homes.
Quality custom designed home in Catherine Park Estate
We had an excellent experience building with Fairmont homes. From start to finish the process was extremely smooth and the team at Fairmont kept in close contact to ensure that we were always fully informed about the progress of our build.
Fairmont homes is a family owned local business and this is highlighted in the quality customer service that you receive. We built a custom home and met with Daniel who worked closely with us to ensure the design of our home was drawn up exactly how we wanted it.
A special thanks to Daniel for all his support at the beginning of the building process, James (site supervisor) for the continuous updates & quality workmanship, Adriana (interior designer) for all her help with the design selections and Jackie in the office for coordinating appointments & being a great point of contact throughout the build.
I would highly recommend anyone looking at building to contact Fairmont homes - you will not be disappointed.
Exceptional quality and excellent customer service
We had our first home built by with Fairmont Homes NSW 18 months ago and couldn’t be anymore happier with the exceptional quality of the build.
We would like to thank Daniel and the whole team at Fairmont Homes NSW for their professionalism and overall service.
From start to finish nothing was ever too hard and they always answered all our queries and assisted us throughout the whole building process making what is generally known as a stressful process very easy and stress free.
We still get wonderful compliments about the build quality of our house not just from family and friends but from contractors that come into our home to do work around the house I.e landscapers, electricians, delivery workers, etc.
We love our home and If we were to build again we would definitely use Fairmont Homes NSW. We highly recommend Fairmont Homes NSW, you will not be disappointed and we wish them all the very best.
Quality Forever Home in Willowdale
From start to Finish, Daniel and James and all the team at Fairmont Homes NSW were great to deal with. They kept us up to date on the process, answered any questions we had and as first time home builders walked us the the process step by step. The quality of the build was great, The whole team were great to deal with.
My wife and I couldn't be happier in our new Fairmont Home!
Excellent customer service and build process
We had a great experience building with Fairmont Homes. This was the 3rd time we had built and the first time with Fairmont Homes. For this home, we were looking to build our "forever home",
We had a custom home designed up and we worked with Fairmont homes archittects. We knew the look we were after and they sat down and they were patient in helping us with all our changes. After a few back and forth we got the exact design we were after
The build was excellent. The home was built in 7 months and it was fantastic to see the day to day progress. We had a few on site meetings with our supervisor who showed us around
Special thanks to our supervisor James and Jackie from the office for all of their help, they were outstanding. Both were very knowledgeable and replied to our many questions quickly and efficiently. The quality of the finished product is excellent. Any little issues were been sorted out quickly and without fuss.
We would definitely build with them again!
Quality First Home in the Emerald Hills Estate - Leppington
I built my first home with Fairmont Homes NSW and I must say, the build quality is absolutely exceptional. I've been living in my new home for approx. two (2) months now and still to this date receive SO MANY compliments on how amazing the house is! There's been no issues; nothing's leaked, fallen over or toppled - so I am very pleased!
The customer service in the initial sales stage, administration, colours/selections, approvals, on-site and after handover have been well maintained at a high level. The staff were friendly, accommodating and wonderful to deal with.
I also wanted to share with you all that it was the small details that really made an impact on my whole experience, such as:
1) A staff member called me to inform that the towel rail position "as per the plan" would not be ideal as the towels when hung would actually touch the floor. He was on-site at the time and rung me to offer his suggestion of putting it a different location that would be much more practical, rather than just installing it "as per the plan".
2) Upon handover of my home the site was left clean and tidy (compared to my neighbours who had built with other builders and so much rubbish was left behind)
These are only just a few examples I can think of right now, but it really showed me that they actually care about their customers and are very professional in what they do.
I highly recommend Fairmont Homes NSW to everyone, and I would definitely build with them again!
Perfect from start to finsh
The workmanship and quality of our property was great from the slab to the final move in product. We cannot be happier with Fairmont homes as a company and also couldn't be happier with our site supervisor, as they built our family home. The entire process was effortless from the start just meeting with the team, to inclusions and exclusions to the finish product with the supervisor. We could not recommend this company more!
Thank you to the team again for all your efforts. You made the building the entire process easy, wanting us to maybe attempt it again.
Knockdown/rebuild - no worries!
We completed a knock down and rebuild of our house and Fairmont Homes guided us every step of the way.
The build quality of our house is exceptional and we have friends and family comment on what a nice house it is all the time.
Our build was really well managed and thanks to the excellent management and the weather gods, everything was very efficient and smooth.
Fairmont Homes' customer service was excellent from front office to the building supervisor. Nothing was too hard and the team was always happy to help us in the tender stage and explained how things worked in the building stage when we had questions.
We would highly recommend Fairmont Homes to anyone looking to build in Sydney and surrounding areas.
Trustworthy company that offers quality & the perfect home!
The workmanship and quality of our property was absolutely amazing! We cannot be happier with Fairmont homes as they built the perfect home for our family. They were always there to support you along the way. The entire process was flawless from start to finish - they have so much range from display homes to custom, we could not recommend this company more! Thank you to the team again and again!
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