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Note to reviewers: Please note that Fairmont Homes NSW is not affiliated with Fairmont Homes SA
Fairmont Homes NSW
Jimmy L.Sydney, NSW
- Verified customer
Great experience!
This is the second house we've had build through Fairmont Homes NSW and we're very pleased once again.
There were no hidden costs, everything was very transparent, and the communication from our supervisors (we had 2 due to a change half way through the build) was frequent and comforting. The quality of the final product was exceptional as expected.
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PaulSydney, NSW
- Verified customer
Very happy with the finished product
Smooth process from the beginning to end with most importantly no hidden costs. What was in the contract was what I paid. The sales team and importantly the construction manager made sure the process was relatively stress free and had a very good eye for detail ensuring that the house was finished like the display home. Impressive.
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Other Home Builders
Brighton Homes
5.0G.J. Gardner Homes
4.7Carlisle Homes
4.7McDonald Jones Homes
4.7- Verified customer
Putting the FAMILY in Family Business
We chose to build with Fairmont Homes NSW largely based on the knowledge they were a family owned and operated business. This was our second time building, our first time being with a large well known builder.
With this build we again started the process with another large well known builder, but made the decision to walk away from 4-5 months of planning after feeling we were just moving through the system. At this point we found Fairmont Homes NSW, which turned out to be a fantastic discovery!
We began our planning with Chas in sales, he h...Read more
ad a great understanding of what we were after and helped us with mapping out a clear picture of what our costings would be on our custom build, including all of our upgrades. This ensured our initial estimate on the build was a far more realistic cost, leaving little room for surprises later when we added variations along the way. Through the process of having our plans drawn and perfected, we worked closely with Daniel and Jackie, both of whom were a pleasure to work with. Despite being Fairmont’s General Manager, Daniel was always happy to take a call from us and help us through the process. Jackie was our source of sanity and my go to person with any questions, concerns or last minute changes, from beginning to end. I can’t remember a single question that Jackie couldn’t find me an answer for, she would go above and beyond with every task she performed, Jackie is one of Fairmonts best assets!Similar opinion? Write a review on ProductReview.com.au!
KateKab
- 2 reviews
- Verified customer
Putting the ‘Family’ into the Family Business!!
This was our second build. Our first build was with a large well known company, so this time we made a conscious decision to build with a smaller, family owned and operated business. This turned out to be a fabulous decision!
Throughout the process we knew who we needed to talk to at any point and were able to reach them easily. We developed wonderful relationships with all of the team at Fairmont. Even though we had endless questions and requests, the team at Fairmont always made us feel welcome to ask.
During the building process we we...Read more
re kept very well informed, Jackie and James were amazing at keeping us in the loop and up to date with all that was happening and what to expect next. Despite building being a very stressful time, we felt confident we were in great hands. During construction our site manager was always happy to let us see the progress and even kept our children interested and excited with the process, our kids talk about James like an old mate! The family that own and run the company are all very hands on and accessible, meaning we dealt with the decision makers at every point of the build, this cut out the endless calls looking for the right person to ask with enquries. They were a lovely family to build with and pride themselves on good quality work and good ethics in the process.Similar opinion? Write a review on ProductReview.com.au!
Rina ValerioSydney, NSW
- Verified customer
Wonderful experience
From the first moment we started talking with Fairmont about building our new home I knew the experience would be unforgettable. The entire team were extremely professional and made it effortless. They were upfront with costs and never at any stage under delivered. The end result was just what we wanted and more. We were very happy with the final cost and came within our budget. There were a number of items that needed attending to and these have all now been fixed.
1 comment
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Building disastersSydney Surrounds, NSW
- Verified customer
Exceptional Builder & Fantastic Customer Service
Well, where do we start?
After dealing with a number of major builders at the Oran Park display village, with great disappointment and deceptive tactics.
We decided to approach a local builder, being Daniel at Fairmont Homes NSW.
What a breath of fresh air!
Daniel, sets the bar high, we have to say, with exceptional customer service.
Absolutely, nothing was a bother. Everything was clear and straightforward. We made numerous adjustments on the basic plan, to the extend it became a custom design. We thought we would be gouged like most builders do with changes to standard plan, but to our surprise this did not happen...wow, what a refreshing surprise!...Read more
1 comment
Daniel L.Fairmont Homes NSW
Hi
Thank you for taking the time to share your experience of building your new home.... Read more
We are humbled to hear how your experience was. Our team continually strives to deliver outstanding customer service such as this. The team members that you have mentioned will be particularly happy to hear how they have personally contributed to your wonderful experience. We thank you for choosing Fairmont Homes NSW to build your new home and wish you all the best for the future Kind Regards, The Team at Fairmont Homes (NSW)Similar opinion? Write a review on ProductReview.com.au!
- Verified customer
Best in the business
We couldn't be happier with our Fairmont Home. In fact this is the second house we have built with them in 5 years. The team give you personal service which is hard to find in a company the size of theirs. Everything went to budget and there were no hidden costs or extras throughout the build. Fairmont make building a house enjoyable and I would recommend them to anyone from a first home buyer right through to a high end home.
1 comment
Daniel L.Fairmont Homes NSW
Hi Luke,
We really appreciate your feedback and could not be happier to hear how great your home is.... Read more
We hope you continue to enjoy your new home and create many memories for years to come. We thank you for choosing Fairmont Homes NSW to build your new home and wish you all the best for the future Kind Regards, The Team at Fairmont Homes (NSW)Similar opinion? Write a review on ProductReview.com.au!
- Verified customer
Personalised Service from beginning to End.
Couldn’t have asked for a better Builder, from display home sales member Dean, who was amazing to the fantastic office staff Jackie, Lauren & Sharon.
My build was a bit slow for a few months until a new SS took over and took control. James was very approachable and nothing was ever any trouble. I was kept up to date each step of the way. Any questions were answered nearly immediately by both James or Jackie & Lauren. There were no hidden extra costs along the way. Great Team Effort Fairmont Homes NSW. Thank You
2 comments
Daniel L.Fairmont Homes NSW
Hi Robyn,
We can’t thank you enough for sharing your experience with us.... Read more
We are really appreciate your thoughtful and positive comments and we have passed on your compliments to James, Jackie, Sharon and Lauren. We thank you for choosing Fairmont Homes NSW to build your new home and wish you all the best for the future Kind Regards, The Team at Fairmont Homes (NSW)Your welcome, more praise to come, since the buildI’ve now had excellent work and communication with your Maintenance/service team Jacob & Craig.
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Other Home Builders
NatashaSydney
- Verified customer
Amazing Builder! Would highly recommend!
We are SO happy with our new home from Fairmont Homes NSW. Their customer service and quality of work is unparalleled. From start to finish, everything was so smooth and pleasant. Not only do they do an amazing job, but all the staff are lovely and very helpful! We had such a positive experience throughout our build and would highly recommend them.
1 comment
Daniel L.Fairmont Homes NSW
Hi Natasha,
We really appreciate your feedback and could not be happier to hear how smooth and pleasant the experience was ... Read more
We hope you continue to enjoy your new home and create many memories for years to come. We thank you for choosing Fairmont Homes NSW to build your new home and wish you all the best for the future Kind Regards, The Team at Fairmont Homes (NSW)Similar opinion? Write a review on ProductReview.com.au!
- Verified customer
No Regrets for choosing Fairmont Homes !!!
Thank you, Fairmont Homes NSW, for helping us make our dream come true. Our whole journey was exciting and hassle-free.
We were very skeptical about choosing the right builder to build our dream home. But after a few discussions with Tom and Daniel, and after seeing their display homes, we knew that Fairmont Homes was the right choice for us. They are also two of the most humble, grounded and polite people we've met.
Regarding build quality, there's hardly anything to complain about. Our supervisor, David has done a marvellous job, and ...Read more
no follow-ups or reminders were necessary. Site (both inside and outside) was left very clean and tidy, exceeding our expectations. A special 'thank you' to Jackie, who has been very quick, prompt and patient throughout the process and has been of great assistance in answering our queries. I would definitely recommend them. The whole team has been amazing!1 comment
Daniel L.Fairmont Homes NSW
Hi Nayak,
Thank you for taking the time to share your experience of building your new home.... Read more
We are humbled to hear how your experience was. Our team continually strives to deliver outstanding customer service such as this. The team members that you have mentioned will be particularly happy to hear how they have personally contributed to your wonderful experience. We thank you for choosing Fairmont Homes NSW to build your new home and wish you all the best for the future Kind Regards, The Team at Fairmont Homes (NSW)Similar opinion? Write a review on ProductReview.com.au!
arselzSydney
- Verified customer
Best Quality Builder we ever used!
The workmanship and build of our home was of a high caliber. Even though we have never heard of the Fairmont name until we visited their display home in Gregory Hills, we were captivated by the build quality and design of the display home. I would suggest to anyone to compare the build quality of other known name big builders against Fairmont and I assure you, Fairmont's quality will come out on top.
Not to mention Daniel, Tom, Adriana, John (our building supervisor) and the rest of the team will go out of their way help in ensuring you get ...Read more
the build you want. We had little custom nitpicks with our build and they entertained everyone of them with a smile. They even assisted us to get the cheapest way of how to get a certain build we want. (What other builder would do that for you?) They are there to make building painless, within budget and still get the quality build you would expect. The actual home they built for us exceeded our expectations in build quality and this was our second house build. I've recommended them to everyone since then, didn't take long until my sister used them for her house build as well. If you are easily swayed by big name builders and their $1 extra's, I would look else where as the savings and service Fairmont provides are honest, real and with no hidden agendas. They are there for you every step of your build! I will definitely be using them again on my next build and I wouldn't dare go with anyone else!1 comment
Daniel L.Fairmont Homes NSW
HI Arselz,
We really appreciate your feedback and could not be happier to hear how great your home is.... Read more
We hope you continue to enjoy your new home and create many memories for years to come. And lastly, we thank you for the recommendation of your sisters home We thank you for choosing Fairmont Homes NSW to build your new home and wish you all the best for the future Kind Regards, The Team at Fairmont Homes (NSW)Similar opinion? Write a review on ProductReview.com.au!
Lotus
- 2 reviews
- 1 like
- Verified customer
Highly Recommended
Thank you Fairmont Homes for the awesome work you have done on our house. I can see the pride and quality you have put into it. Thank you for working with us on lot of changes and always being there for questions — it has been a delight in building our new house with the Fairmont.Everyone I have dealt with was fantastic! ...Friendly, efficient, responsive...
Thanks again to all at Fairmont Homes NSW - Emerald Hills for building us a home we will love and enjoy for years to come. We have told everyone who has asked how pleased we are with ou...Read more
1 comment
Daniel L.Fairmont Homes NSW
Hi Lotus
... Read more
Thank you for such a fantastic review. We really appreciate your feedback and could not be happier to hear how pleased you were with your new home. Lotus, we hope you continue to enjoy your new home and create many memories for years to come. We thank you for choosing Fairmont Homes NSW to build your new home and wish you all the best for the future Kind Regards, The Team at Fairmont Homes (NSW)Similar opinion? Write a review on ProductReview.com.au!
- Verified customer
Excellent Quality Home
Fairmont Homes has delivered an excellent quality home for my family. The process has been positive from the start to the end. With little knowledge on building, customer service has been very helpful and patient. All enquiries that we had were promptly answered. At the walk through they were very thorough and honest about the finishings to ensure that they hand over the best home they can. We could not be happier and highly recommend Fairmont Homes.
1 comment
Daniel L.Fairmont Homes NSW
Hi D and D,
Thank you for taking the time to share your experience of building your new home.... Read more
We are humbled to hear how our customer service was helpful and that all questions were promptly answered Our team continually strives to deliver outstanding customer service such as this. Excellence in service is our goal, and we thank you for allowing us to build your new home. We thank you for choosing Fairmont Homes NSW to build your new home and wish you all the best for the future Kind Regards, The Team at Fairmont Homes (NSW)Similar opinion? Write a review on ProductReview.com.au!
- Verified customer
Quality custom designed home in Catherine Park Estate
We had an excellent experience building with Fairmont homes. From start to finish the process was extremely smooth and the team at Fairmont kept in close contact to ensure that we were always fully informed about the progress of our build.
Fairmont homes is a family owned local business and this is highlighted in the quality customer service that you receive. We built a custom home and met with Daniel who worked closely with us to ensure the design of our home was drawn up exactly how we wanted it.
A special thanks to Daniel for all his...Read more
support at the beginning of the building process, James (site supervisor) for the continuous updates & quality workmanship, Adriana (interior designer) for all her help with the design selections and Jackie in the office for coordinating appointments & being a great point of contact throughout the build. I would highly recommend anyone looking at building to contact Fairmont homes - you will not be disappointed.1 comment
Daniel L.Fairmont Homes NSW
Hi A Spears,
We can’t thank you enough for sharing your experience with us. ... Read more
We are really overjoyed by your thoughtful and positive comments. Hearing that the entire process was very easy and stress free is exactly what we aim to achieve for all our clients. We thank you for choosing Fairmont Homes NSW to build your new home and wish you all the best for the future Kind Regards, The Team at Fairmont Homes (NSW)Similar opinion? Write a review on ProductReview.com.au!
Diana ESydney
- Verified customer
Exceptional quality and excellent customer service
We had our first home built by with Fairmont Homes NSW 18 months ago and couldn’t be anymore happier with the exceptional quality of the build.
We would like to thank Daniel and the whole team at Fairmont Homes NSW for their professionalism and overall service.
From start to finish nothing was ever too hard and they always answered all our queries and assisted us throughout the whole building process making what is generally known as a stressful process very easy and stress free.
We still get wonderful compliments about the build qua...Read more
lity of our house not just from family and friends but from contractors that come into our home to do work around the house I.e landscapers, electricians, delivery workers, etc. We love our home and If we were to build again we would definitely use Fairmont Homes NSW. We highly recommend Fairmont Homes NSW, you will not be disappointed and we wish them all the very best.1 comment
Daniel L.Fairmont Homes NSW
Hi Diana E,
Thank you for such an amazing review... Read more
We are truly honoured that you chose to embark on your build journey with us. Our team really prides themselves on providing efficient assistant in answering of all queries and throughout the whole building process. Diana E, we wish you many long lasting memories in your new home and thank you again for this wonderful review. Kind Regards, The Team at Fairmont Homes (NSW)Similar opinion? Write a review on ProductReview.com.au!
PC79Leppington
- Verified customer
Quality Forever Home in Willowdale
From start to Finish, Daniel and James and all the team at Fairmont Homes NSW were great to deal with. They kept us up to date on the process, answered any questions we had and as first time home builders walked us the the process step by step. The quality of the build was great, The whole team were great to deal with.
My wife and I couldn't be happier in our new Fairmont Home!
1 comment
Daniel L.Fairmont Homes NSW
Hi PC79,
We really appreciate your feedback and could not be happier to hear how great your home is.... Read more
We hope you continue to enjoy your new home and create many memories for years to come. We thank you for choosing Fairmont Homes NSW to build your new home and wish you all the best for the future Kind Regards, The Team at Fairmont Homes (NSW)Similar opinion? Write a review on ProductReview.com.au!
MD88Sydney
- 2 reviews
- 1 like
- Verified customer
Excellent customer service and build process
We had a great experience building with Fairmont Homes. This was the 3rd time we had built and the first time with Fairmont Homes. For this home, we were looking to build our "forever home",
We had a custom home designed up and we worked with Fairmont homes archittects. We knew the look we were after and they sat down and they were patient in helping us with all our changes. After a few back and forth we got the exact design we were after
The build was excellent. The home was built in 7 months and it was fantastic to see the day to day prog...Read more
ress. We had a few on site meetings with our supervisor who showed us around Special thanks to our supervisor James and Jackie from the office for all of their help, they were outstanding. Both were very knowledgeable and replied to our many questions quickly and efficiently. The quality of the finished product is excellent. Any little issues were been sorted out quickly and without fuss. We would definitely build with them again!1 comment
Daniel L.Fairmont Homes NSW
Hi MD88,
Thank you for taking the time to share your experience of building your new home.... Read more
We are humbled to hear how excellent and quick the build was. Our team continually strives to deliver outstanding customer service such as this. The team members that you have mentioned will be particularly happy to hear how they have personally contributed to your wonderful experience. We thank you for choosing Fairmont Homes NSW to build your new home and wish you all the best for the future Kind Regards, The Team at Fairmont Homes (NSW)Similar opinion? Write a review on ProductReview.com.au!
DT17Leppington NSW 2179
- Verified customer
Quality First Home in the Emerald Hills Estate - Leppington
I built my first home with Fairmont Homes NSW and I must say, the build quality is absolutely exceptional. I've been living in my new home for approx. two (2) months now and still to this date receive SO MANY compliments on how amazing the house is! There's been no issues; nothing's leaked, fallen over or toppled - so I am very pleased!
The customer service in the initial sales stage, administration, colours/selections, approvals, on-site and after handover have been well maintained at a high level. The staff were friendly, accommodating a...Read more
nd wonderful to deal with. I also wanted to share with you all that it was the small details that really made an impact on my whole experience, such as: 1) A staff member called me to inform that the towel rail position "as per the plan" would not be ideal as the towels when hung would actually touch the floor. He was on-site at the time and rung me to offer his suggestion of putting it a different location that would be much more practical, rather than just installing it "as per the plan". 2) Upon handover of my home the site was left clean and tidy (compared to my neighbours who had built with other builders and so much rubbish was left behind)1 comment
Daniel L.Fairmont Homes NSW
Hi DT17,
Thank you so much, for such a glowing review.... Read more
We are so delighted to read that build quality was absolutely exceptional, that we delivered a high level of service and how accommodating our team were throughout the build. The staff member referred to with regards to the towel rail position is very conscientious in ensuring that all suits and if necessary, in your case, he will always make a call. I thank you for this DT17, we hope you continue to enjoy your new home and create many wonderful memories for years to come. We thank you for choosing Fairmont Homes NSW to build your new home and wish you all the best for the future Kind Regards, The Team at Fairmont Homes (NSW)Similar opinion? Write a review on ProductReview.com.au!
- Verified customer
Perfect from start to finsh
The workmanship and quality of our property was great from the slab to the final move in product. We cannot be happier with Fairmont homes as a company and also couldn't be happier with our site supervisor, as they built our family home. The entire process was effortless from the start just meeting with the team, to inclusions and exclusions to the finish product with the supervisor. We could not recommend this company more!
Thank you to the team again for all your efforts. You made the building the entire process easy, wanting us to maybe attempt it again.
1 comment
Daniel L.Fairmont Homes NSW
Hi Jay.G
... Read more
We can’t thank you enough for sharing your experience with us. We are really overjoyed by your thoughtful and positive comments. Hearing that the entire process was effortless and delivered quality workmanship is exactly what we aim to achieve for all our clients. We thank you for choosing Fairmont Homes NSW to build your new home and wish you all the best for the future Kind Regards, The Team at Fairmont Homes (NSW)Similar opinion? Write a review on ProductReview.com.au!
StevenSydney
- Verified customer
Knockdown/rebuild - no worries!
We completed a knock down and rebuild of our house and Fairmont Homes guided us every step of the way.
The build quality of our house is exceptional and we have friends and family comment on what a nice house it is all the time.
Our build was really well managed and thanks to the excellent management and the weather gods, everything was very efficient and smooth.
Fairmont Homes' customer service was excellent from front office to the building supervisor. Nothing was too hard and the team was always happy to help us in the tender stage and explained how things worked in the building stage when we had questions.
We would highly recommend Fairmont Homes to anyone looking to build in Sydney and surrounding areas.
1 comment
Daniel L.Fairmont Homes NSW
Hi Steven,
... Read more
Firstly, we would like to thank you for choosing Fairmont Homes NSW to build your brand new home. We are so honoured to be able to share in this journey for your knock down rebuild Ensuring our customer service is of the highest standard ensures that we are able to receive fantastic reviews, exactly as your review was. All our team members pride themselves on ensuring that our clients are comfortable and fully informed. We thank you for choosing Fairmont Homes NSW to build your new home and wish you all the best for the future Kind Regards, The Team at Fairmont Homes (NSW)Similar opinion? Write a review on ProductReview.com.au!
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Questions & Answers
Dom Regoasked
Please contact Dominic Rego [contact detail removed]
New build at 34 Victoria St Malabar NSW
2 storey 4 bedroom rear lane double garage and granny flat.
Scope: Knock down existing fibro house and new build
DA approved plans by architect
Looking for a reliable competitive builder
Modern design with lightweight building materials
Aim to start building end of 2018
Please let me know if this fits your scope.
[email address removed]
1 answer
Daniel L.Fairmont Homes NSW
Good morning Dominic,
Thank you for getting in contact with Fairmont Homes NSW
Could we please request that you private message your contact details (phone and email) as the contact details have been removed above
our details are:
sales@fairmontnsw.com.au
or
02 46 011981
Kind Regards
the Team at Fairmont Homes (NSW)
HOME12345asked
Anyone built with Fairmont Homes NSW?
2 answers
I also want to know if anyone has built with Fairmont NSW. Every other builder has reviews whether they are good or bad except for Fairmont NSW who don't have any reviews!! Something seems suss to me.
Yes, I agree. We did not end up going with them as they quoted us a price then asked for $500 for an itemised tender. We paid them and after waiting 3 months, we received an email with 2 pages of absolutely non professional tendre and the price is higher $400,000 than the original quote they told us.
After that we have tried for over a month to communicate with them and requested what are the inclusions and why the price went up 400k. Long story short, between sales office and head office, we did not receive an answeres and they were very rude to us. In the end we gave up and didn't want to deal with such a builder!
If they can not provide a proper tendre and good communication, they can't deliver a home in a profficinal way.
Aslanasked
Is there a review for the nsw one? This is all Adelaide and a different franchise
2 answers
I have experience with Adelaide only, major reviews are also shared by South Australian customers with very low response from people as such. It will be great to know how they are doing in other states. As per Adelaide is concern and till selection stage, i can surely say that Fairmonthomes has no concept of customer service. Their staff is enjoying strong brand performance, so they are not putting any service aspect into their product. They have not online platform to connect to customer and have no direct contact in office too to speak about the customer concern. Their selection center in Adelaide are also not very engaging to develop a product over the edge. They are trying to stick to standard product in order to keep price in start mark. If you are looking for a house with difference than Fairmonthomes is not the right choice. Still if you want to choice them like us due to good quality end product than you have to be very engaged and research allot. It is also understood since they are project builder at last. As per construction is concerned it all depends on your site supervisor and his skills and time he has. This is same for most of the builders.
If customer service and personnel touch is concerned in project builder than i will recommend HickinBotham, although i am not sure about the end product. They are quite friendly and connected to customer in office and website too. Metricon too seems engaged in web but they don't do custom build. I had discussed my custom plan with Metricon sales man but he never came back with pricing or feedback that they can do it or not.
Daniel L.Fairmont Homes NSW
HI.
Thank you for your question. Please note that Fairmont Homes NSW is not affiliated with Fairmont Homes in South Australia.
Wishing you all the best
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Daniel L.Fairmont Homes NSW
Hi Rina Valerio
We really appreciate your feedback and could not be happier to hear how great your home is.... Read more
We hope you continue to enjoy your new home and create many memories for years to come. We thank you for choosing Fairmont Homes NSW to build your new home and wish you all the best for the future Kind Regards, The Team at Fairmont Homes (NSW)