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Note to reviewers: Please note that Fairmont Homes NSW is not affiliated with Fairmont Homes SA
Fairmont Homes NSW
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- Verified
Exceptional sales consultant
Our initial sales consultant Chas was very helpful and informative with the building of our duplex until he departed, leaving us in limbo for a short time. We were introduced to Brad, who informed us that he had been assigned our file and project and from the first meeting we were very impressed with his professionalism and vision of maybe improving our build. His knowledge of the building industry and codes is exceptional to the point that we adopted most ideas he brought to the table. We would not hesitate in recommending Brad and Fairmont Homes to anyone, like us following our dream to build their new home.
- Customer Service
- Incentivised Review No
- Build StagePre-Construction
- Verified
Chose the right builder.
Prior to choosing Fairmont homes, we walked through countless construction homes.
After seeing Fairmont homes and dealing with Brad it was clear that the quality and the attention to details was next level.
It was great working with Brad throughout the process.
He was easy to get in touch with and quick to respond to any of our questions that came up.
Our experience with Brad was smooth and met deadlines, he is easy to work with and very helpful in making difficult decisions and respectful to our unique wishes.
He has excellent attention to detail kind and very welcoming from beginning to the end.
We loved how our house would come to live. well done Brad.
- Customer Service
- Incentivised Review No
- Build StagePre-Construction
- Verified
Exceptional Building Experience
Our process with Fairmont homes has been the most exceptional customer experience. We have been lucky enough to work with Brad who has gone above and beyond through the whole process whether it be taking our calls, messages and emails at all hours of the day and all days of the week or showing genuine care and attention to detail offering solutions and options we wouldn’t have even thought about without him. We loved the transparency and honesty Brad showed us from start to end and we feel so lucky after many months of searching to have found F...
Read moreairmont homes and to be building the most beautiful home with incredible value for money. We’re so excited for the build process and will be recommending all friends and family to Brad and the Fairmont team for any new builds!- Incentivised Review No
- Build StagePre-Construction
- Verified
Wonderful experience from start to to finish!
Building can be a very scary and daunting experience. We approached many builders before deciding the Fairmont team would be best for us. We wanted a custom design which the Fairmont Team brought to life from some napkin drawings we provided. They provided valuable advice on the design and ways to best work with our block and budget. Building process was made easy by frequent communication with our site supervisor and progress pictures to keep us in the loop at all stages. Our supervisor was always open and honest with us and made sure the qual...
Read moreity was there. I was very impressed with the fact that our Practical Completion walk through didn’t require any further touch ups or mentions by us. The process from start to finish was seamless and wonderful. We are truly grateful to the whole Fairmont Team for delivering our dream home within time frame and our expectations.- Customer Service
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- Verified
Best pre build experience
We have been really impressed at the level of transparency, expertise and responsiveness from Fairmont Homes NSW. Brad has played a major part in this. He was dedicated whilst assisting us with decisions and providing valuable suggestions along the way. I'm hoping this carries through the remainder of the process and look forward to our next phase of the journey.
- Customer Service
- Timeliness
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Hi Kevin, thank you so much for sharing your experience with us! Brad is great at what he does and we are very lucky to have him. We can't wait to see your home come to life!
- Verified
A job well done
Rocky start to the pre construction phase with previous sales consultant, however when file was taken over by Brad, we could have not been happier. Where was he the last 6 months??
Definitely knows what he is talking about and made the process seem so easy and relaxed. This man is worth more $$$. Always available and always returned calls. Highly recommend him and his team. Going through Internals and Externals with Rebecca was also a breeze. Friendly and so knowledgeable. Keep up the good work.
- Customer Service
- Site Admin
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Hi Karen D, thank you for sharing your experience. We are thrilled to hear that Brad has been so accommodating and helpful. Our team at Fairmont Homes work very hard to deliver not only a quality home...
Read more, but also a great 'customer experience'. We can't wait to see your home come to life :)- 3 reviews
- 3 likes
- Verified
Great design, poor execution.
From the day we walked into the Balmoral 42 display home at Leppington we were impressed with the design, look and feel of the house, and the friendly sales staff helped cement our decision to proceed with selling and building our next home.
Unfortunately Our build seemed to be destined to be filled with complexities the moment we paid our deposit. Lengthy turn around for finalising tenders (esp kitchen and electrical) with poor communication throughout.
Our original supervisor was let go and replaced with a new one that was significantly bet...
Read moreter and would at least communicate, however that did stop the ongoing issues during the build which resulted in our house taking 11+ months to “complete” when contracted for 9. Many defects where picked up throughout the build, and many where left at practical completion and some still yet to be resolved almost 2 years later despite at least half a dozen attempts to fix multiple issues, which has typical just seen one or two of their carpenters attend for two days and then never to been seen again for months. Poor communication has been evident throughout the whole process, especially so during maintenance period (which hasn’t yet ended), In almost all occasions I’ve had to follow up multiple times to get any movement or action.- Customer Service
- Site Admin
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- Verified
Excellent
Excellent service by Brad
We had been to 2 other builders before we came across Brad. He was be far the best so we went decided to go ahead with Fairmont homes. Brad is really good at what he does and made the whole process seamless It’s like her cooks read our minds. Very prompt with his replies and always suggested ideas. We are currently in the selections process so will update this post after the house is finished.
- Customer Service
- Site Admin
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Hi Zainnee, thank you so much for sharing your experience. Brad sure is amazing - We are thrilled to hear that Brad has been so helpful and made your journey enjoyable! We can't wait to see your home come to life :)
- Verified
Highly Recommend
We can’t recommend Brad Jackson highly enough. We are building our first home and Brad has been a huge asset to the process. We looked at an array of other builders but found that Brad and the Fairmont team truly gave us their attention and took the time to understand what we wanted and needed in our new home. We were able to customise our floor plan and Brad was instrumental in helping us get it right from both a design and a cost perspective. We are excited to move into the construction phase of our home and see the design come to life.
- Incentivised Review No
- Build StagePre-Construction
Hi K and T Cook, thank you so much for sharing your experience with us. It is fantastic to hear that Brad has been so helpful! Brad is great at what he does, and we are very lucky to have him. We are ...
Read moreso excited for you and can’t wait to see your new home come to life :)Find out how Fairmont Homes NSW compares to other Custom Home Builders
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- Verified
Good communication and vast knowledge
We've been dealing with Brad at Fairmont Homes and we must say his knowledge is vast and communication is timely. Cannot recommend him enough.
So far it's been an easy ride and hoping this continues right through construction and after.
You can surely count on him to make your dream come true.
- Customer Service
- Timeliness
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Hi Raneeka, thank you for taking the time to leave us a review. We are thrilled to read about how helpful Brad has been! We are also glad to hear that you are enjoying your journey with us and can’t wait to see your new home come to life :)
- 9 reviews
- 7 likes
- Verified
Mixed reviews-but so far disappointed
Plenty of good things to say about our custom build, but for now the bitter taste in our mouth is strong.
Waiting a year to fix leaks in our home, (we have had 3 leaks in different areas in total), and communication is probably the worst experienced with a company.
Damaged glass installed through 80% of the home, with a lot still not fixed, and emails constantly ignored.
Will update once all the over due maintenance is resolved.
But for now, I would probably not recommend the daily stress that goes with TRYING to deal with this company.
UP...
Read moreDATE, we have had 8 separate leaks all over the house. Coming through the ceilings, walls, down lights, air conditioning, behind cabinetry, up under floor boards, and now a long term one next to where I sleep at night coming through the carpet. I pulled it up the other night only to find harmful black Mould. The stress involved is unimaginable. Fairmont have been quick to respond and to diffuse my anxiety, but this still should not be happening. Everyone I tell is absolutely shocked this is happening with our expensive new build. Even some professionals that enter our house say the quality is atrocious and they don’t know why Fairmont have such a good name. I understand defects happen, but this is just a joke now. The time I have lost trying to coordinate days off and time for repairs to be done, constant emails and calls that are only answered some of the time. It’s not how I pictured living my life after our new build. Some leaks have been admitted by Fairmont were due to proper sealing never being carried out. But their attempts to fix them at the moment are all unsuccessful. I will patiently wait for them to keep attempting. No offer of compensation has ever been offered for the stress and waste of our time that has been involved.- Customer Service
- Site Admin
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- Verified
Pre-construction Review - So far, so good!
We're currently in the pre-construction phase with Fairmont Homes NSW and working closely with Brad Jackson who has been nothing but brilliant. Brad’s knowledge, guidance, and communication has been outstanding thus far. We have found the level of detail in the design drawings and tender to be far superior than other building companies.
We hope this experience continues as we move forward to the construction phase.
- Customer Service
- Site Admin
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Hi Dave, thank you so much for sharing your experience with us. We are so glad to hear that Brad has been brilliantl! We are also glad to hear that you are enjoying your journey with us and our teams ...
Read moreare all looking forward to continuing that support as we move you through you Fairmont Homes build experience.Find out how Fairmont Homes NSW compares to other Custom Home Builders
Know better, choose better.
- Verified
Pre-Construction review
Currently in the pre-construction stage as we fine tune and polish out our floor plan. We have dealt with Brad from Fairmont who has been nothing but excellent since we started. Excellent communication, attentiveness and knowledge to date and we love the fact that Brad is in constant communication with us making him very accessible. We hope the rest of the home building journey matches up to our experience so far. Highly recommend
- Customer Service
- Timeliness
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Hi Joseph L, we really appreciate you taking the time to leave us a review about your experience with Brad. We are also glad to hear that you are enjoying your journey with us! Our teams are all looki...
Read moreng forward to continuing that support as we move you through your Fairmont Homes build experience.- Verified
Pre-Build Stage Review: Excellent Service
We're in the the pre-build phase with Fairmont and feel very happy to have found Brad Jackson. We have had very professional informed guidance by Brad. Communication has been excellent (even contacting him any day/time) and he's been happy to deliver our requests. Our experience has been enjoyable so far thanks to him.
- Customer Service
- Site Admin
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Hi Elsy E. R, thank you so much for sharing your experience. We are thrilled to hear that Brad has been so helpful! We are also glad to hear that you are enjoying your journey with us! We can't wait to see your home come to life :)
- 4 reviews
- 6 likes
- Verified
Pre-construction - Excellent Service by Brad from Marsden Park
We are in the pre-construction stage of the process with Fairmont Homes for a knock down rebuild. We have shopped around with a lot of builders and met at least 10 to 15 sales reps. Brad from Fairmont Homes has by far been the best sales and design consultant I have come across. What makes Brad different is his experience and knowledge. Brad is excellent at understanding our requirements and suggesting changes which are practical and cost effective.
Brad is always available and has been extremely patient with the numerous changes we have made. ...
- Customer Service
- Incentivised Review No
- Build StagePre-Construction
Hi Vaitu, thank you for taking the time to leave us such a lovely review. We are thrilled to hear how impressed you are with Brad. He has a wealth of knowledge and we are very lucky to have him. We ar...
Read moree also glad to hear that you are enjoying your journey with us!Questions & Answers
Please contact Dominic Rego [contact detail removed]
New build at 34 Victoria St Malabar NSW
2 storey 4 bedroom rear lane double garage and granny flat.
Scope: Knock down existing fibro house and new build
DA approved plans by architect
Looking for a reliable competitive builder
Modern design with lightweight building materials
Aim to start building end of 2018
Please let me know if this fits your scope.
[email address removed]
Good morning Dominic,
Thank you for getting in contact with Fairmont Homes NSW
Could we please request that you private message your contact details (phone and email) as the contact details have been removed above
...
Anyone built with Fairmont Homes NSW?
I also want to know if anyone has built with Fairmont NSW. Every other builder has reviews whether they are good or bad except for Fairmont NSW who don't have any reviews!! Something seems suss to me.
Yes, I agree. We did not end up going with them as they quoted us a price then asked for $500 for an itemised tender. We paid them and after waiting 3 months, we received an email with 2 pages of abso...
Read morelutely non professional tendre and the price is higher $400,000 than the original quote they told us. After that we have tried for over a month to communicate with them and requested what are the inclusions and why the price went up 400k. Long story short, between sales office and head office, we did not receive an answeres and they were very rude to us. In the end we gave up and didn't want to deal with such a builder!Is there a review for the nsw one? This is all Adelaide and a different franchise
I have experience with Adelaide only, major reviews are also shared by South Australian customers with very low response from people as such. It will be great to know how they are doing in other state...
Read mores. As per Adelaide is concern and till selection stage, i can surely say that Fairmonthomes has no concept of customer service. Their staff is enjoying strong brand performance, so they are not putting any service aspect into their product. They have not online platform to connect to customer and have no direct contact in office too to speak about the customer concern. Their selection center in Adelaide are also not very engaging to develop a product over the edge. They are trying to stick to standard product in order to keep price in start mark. If you are looking for a house with difference than Fairmonthomes is not the right choice. Still if you want to choice them like us due to good quality end product than you have to be very engaged and research allot. It is also understood since they are project builder at last. As per construction is concerned it all depends on your site supervisor and his skills and time he has. This is same for most of the builders. If customer service and personnel touch is concerned in project builder than i will recommend HickinBotham, although i am not sure about the end product. They are quite friendly and connected to customer in office and website too. Metricon too seems engaged in web but they don't do custom build. I had discussed my custom plan with Metricon sales man but he never came back with pricing or feedback that they can do it or not.HI.
Thank you for your question. Please note that Fairmont Homes NSW is not affiliated with Fairmont Homes in South Australia.
Wishing you all the best
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Hi MHD14, thank you so much for taking the time to leave us such a lovely review. We appreciate your feedback as our team are always striving to produce the best results for our customers. It has been...
Read more a pleasure building your home and we wish you all the best for the future.