Best Rental Car Company on GC
This was our 4th rental with GCFC HIRE and once again you were great, nothing is ever too hard for the team. With the testing times that caused a delay at our end in the airport was fine, Annie waited patiently for us to get through the checkpoints and within 45 minutes we were at the car as described and off on our holiday. Daryl met us at the airport for a late pickup and took the time for a chat rather than all business. We will be back on the Gold Coast again and wouldn’t even consider another car rental company. Thanks guys and I sincerely hope the tourists come flocking back and you can again prosper from your good work. Thanks Les and Theresa.
Thanks to the team at Gold Coast Family rentals. I wanted to invest with a local firm and they didn’t disappoint! They collected us from our hotel and even alerted us to an accident on the highway which could have resulted in us missing our plane back to Sydney. Our bond was refunded promptly and the whole team were lovely. Highly recommend them!
Excellent value for money and great service.
Hired a Kia Carnival people carrier for 10 days from this small family business. Excellent website, which includes very clear description of the various insurance options available. We opted for the zero-excess policy, which provided more-comprehensive coverage than any other rental company I could find on the Gold Coast. All email interactions were very friendly, polite and professional. Shuttle bus was waiting for us at the airport even though our plane arrived 40 minutes early. Car was a 2010 model so had a few scuffs and scratches in the bo...dywork, but perfectly acceptable given the very reasonable cost, especially considering that zero-excess insurance was included. Plus the car was a pleasure to drive, with no problems at all with it over the 10 days. Dropping the car off and catching the shuttle back to the airport were similarly seamless---do not be put off that this company is some distance from the airport. The only suggestion I would have would be for them to provide a map that clearly shows exactly where you are allowed to drive their vehicles. The permitted area is quite restrictive inland from the coast, but this did not affect us at all since we only travelled around the coastal areas.
Efficient, economical car hire
I have used family car rentals on a number of occasions over the last ten year but this is my first review. The fact I have hired vehicles from this business on multiple occasions reflects a high level of customer experience and satisfaction. The key benefits include
-Prompt shuttle airport pickups (and drop offs)
- A quick and easy leasing process from friendly accommodating staff
-Vehicles which, while 5-10 years old, are clean and reliable and
- most importantly, great value for money!!!
Keep up the good work guys and I’ll see you next time I’m holidaying on the Gold Coast.
- Verified customer
This was the second time we used this service and again were extremely happy. Customer service was fantastic, condition of the car and car seats were above standard and the price was extremely reasonable!! We will continue to use this service in the future. Highly recommend!
Fantastic great service and great prices
We have just finished up our first family holiday and hired a Kia carnival through Gold Coast family car rentals and they were absolutely brilliant, waiting at the airport for our arrival on time, easy and friendly service to pick up the car guys there helped with luggage car was in great clean condition with everything working perfectly and prompt delivery of the family back the the airport in time for flight home there hire rates were great also could not be happier with the service price and evertthing they had to offer would definitely use and recommend these guys for future.
The best in town
The car was well cleaned. Any previous damages was outlined in the paperwork as i had to receive the after hours due to my late flight .
They were the cheapest I tell you. Even their insurance was the cheapest quote as I was under 25.
Very friendly staff. I had no trouble with the car at all.
The staff easily accommodated my late timings to and from airport.
I would recommend them to everyone.
Fantastic Customer Service
Have to say it was as easy as 1,2,3. Booking, airport transfer, car collection. Driver was at the airport waiting, Rick was super friendly and very informative. We even took up a couple of his suggestions and were not disappointed at all. Kaye and Annie in the office have great Customer Service and were happy to help with anything. We upgraded a week before to make the kids more comfortable. No change was to big and no hesitation at all. Would absolutely recommend to hire from here
Excellent service, great to deal with, would recommend!
On Holiday on the Gold Coast and last minute decided we’d hire a car (we were already here) called Family Car Rentals at 9:30 to see if they had any cars available that day for a week and said they had a couple, and that we could have it that morning-which was perfect for us! They came to our hotel to pick us up at 10am, took us to their depot and could not have been easier or lovelier to deal with!! We were back at our hotel with the car at 10:20am!! They made it hassle free and a great price too. The car was an older model but was absolutely ...perfect for our needs and It was beautifully clean and well maintained and was brilliant to drive for the 7 days we had it for. Great location at Burleigh And very easy to get to to drop the car back! Would absolutely recommend 100% and will definitely use again!! Thank you so so much!!
Very easy and affordable
We booked a car for 10 days while on holiday. Pick up from airport was convenient, even though we were delayed, the driver was still waiting for us and was extremely friendly. To my suprise there were two car seats installed for my sons - big thumbs up. We picked our car up and got upgraded as our original car had some mechanical issues. The whole pick up took about 10 minutes. The car seats for my oldest was already installed (a bit old but i know other more expensive companies do the same). The only thing that can be improved is to make sure ...the seat is properlt installed. The tether was loose and his straps were twisted. Nothing i couldnt fix in two minutes but still. We had also hired a portacot which was already in the boot and it was a good and clean consition. The car during our holiday was good and reliable, cheap on fuel and we were even allowed to go outside of our driving area at no additional cost after informing them. Drop off was again easy, quick check over the car and we were ready to get dropped of to the airport. The driver was friendly, helping us with our luggage. The security deposit was back in my account in three business days which i know can take longer with other companies. I cant say anything bad about my experience and i would definitely hire a car from this company again.
Affordable car rental
After reading a number of reviews online, decided to give them a go due to their cheaper price compared to the usual airport car rentals. They have an online booking but i decided to ring them as i was looking for a specific car (suv with reverse cam) which no other rental car company seems to have. Staff are friendly and accomodating. Upon arrival from the airport, their shuttle was waiting for us to drop us off to their main office. After a quick paper work, they gave us the key and showed a quick run down on how to operate the car. The car...was very clean inside and out. There were no old car smell nor dirty stains found inside. The car still looks new (2011 model) even after 100K+ on the clock. They even gave us a free infant car seat. Our shuttle driver also helped us put all our luggage in the car. There were no problems with the car during our time with it. Going back was easy as well. After dropping off the car, paper work was quick. Our bond came back right away. They also dropped us off to the airport by shuttle. The only negative i could think of was the infant car seat was a bit old. But still it was good to have it for free compared to other car rentals which charge you per day. We will definitely come back!
Said he couldn't help us because we are 19
If you enjoy being yelled at and belittled, then rent from Gold Coast Family Car Rentals.
WORST CUSTOMER EXPERIENCE I HAVE EVER RECEIVED. The man who answered was, arrogant, condescending and passive aggressive and needs to re evaluate his attitude and customer service towards WILLING & ABLE CUSTOMERS.
Even the mere phone call with this man has made me and my partner EXTREMELY UNHAPPY with the way we were treated. His questions towards us felt more like an interrogation, and when our answers were not what he wanted to hear (because we are 19 years of age), he told us in a DISGUSTING TONE that he was not going to help us.
Hands down the worst customer service I've ever received from any company.
Questions & Answers
I would to hire a 8 seater car for a day trip to Balina 8/3/2020 we all live in Helensvale area would like to pick up around 7am and drop of 7pm same day . Wondering cost and been at Helensvale do you have something out this way as I don’t want to go all the way to Gold Coast airport and back to Helensvale yo pick my family up to go to Ballina for the day
Just making enquires about a family mover 7 or 8 seater if available from today until Sunday
Darryl E.Family Car Rentals
Sorry Adam, I missed your question, we were only notified about it this afternoon. If you have any questions about vehicle rental, it is best to communicate directly to our office and if it is a "for today" matter, it needs to be by phone, because we won't see it in time to respond.
As it turns out, we have no 7 or 8 seater availability until Monday 13th January - sorry that we can't help you.
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