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Family Car Rentals

Family Car Rentals

4.1 from 33 reviews · View Statistics

Reviews

  • Value for Money
    5.0 (4)
  • Transparency
    5.0 (2)
  • Customer Service
    5.0 (4)
  • Booking Process
    5.0 (4)
  • Vehicle Condition
    4.8 (4)
  • Received Booked Vehicle
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Les T.

Les T.Metropolitan Adelaide, SA

Best Rental Car Company on GC

published

This was our 4th rental with GCFC HIRE and once again you were great, nothing is ever too hard for the team. With the testing times that caused a delay at our end in the airport was fine, Annie waited patiently for us to get through the checkpoints and within 45 minutes we were at the car as described and off on our holiday. Daryl met us at the airport for a late pickup and took the time for a chat rather than all business. We will be back on the Gold Coast again and wouldn’t even consider another car rental company. Thanks guys and I sincerely hope the tourists come flocking back and you can again prosper from your good work. Thanks Les and Theresa.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeNissan Dualis / Qashqai
Received Booked VehicleYes
See all answers
1 comment
Family Car Rentals
Darryl E.Family Car Rentals
Kylie

KylieSydney, NSW

Excellent service!!!

published

Thanks to the team at Gold Coast Family rentals. I wanted to invest with a local firm and they didn’t disappoint! They collected us from our hotel and even alerted us to an accident on the highway which could have resulted in us missing our plane back to Sydney. Our bond was refunded promptly and the whole team were lovely. Highly recommend them!

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleYes
See all answers
1 comment
Family Car Rentals
Darryl E.Family Car Rentals

Excellent value for money and great service.

published
Value for Money
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleYes
See all answers
1 comment
Family Car Rentals
Darryl E.Family Car Rentals
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MJC

MJCGreater Melbourne (Metropolitan), VIC

  • 6 reviews
  • 1 like

Efficient, economical car hire

published

I have used family car rentals on a number of occasions over the last ten year but this is my first review. The fact I have hired vehicles from this business on multiple occasions reflects a high level of customer experience and satisfaction. The key benefits include
-Prompt shuttle airport pickups (and drop offs)
- A quick and easy leasing process from friendly accommodating staff
-Vehicles which, while 5-10 years old, are clean and reliable and
- most importantly, great value for money!!!
Keep up the good work guys and I’ll see you next time I’m holidaying on the Gold Coast.

Value for Money
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeKia Carnival VQ (2006-2011)
Received Booked VehicleYes
See all answers
1 comment
Family Car Rentals
Darryl E.Family Car Rentals

G'day MJC, thank you for your continued custom and for making your experience with us known to the general public.
Best wishes from the whole Gold Coast Family Car Rentals team
Darryl; Denise; Grant; Annie; Kay; Rhett; Richie & Rick

Very Easy & Efficient

published

Thank you so much for your lovely customer service and the experience you guys have provided to us :-)
We will definitely be going with Gold Coast Family Car Rentals again
Kind regards
Eda xx

1 comment
Family Car Rentals
Darryl E.Family Car Rentals

Thank you Eda, for your choice to use us and for your decision to tell us how you felt about your experience.
Best wishes from everyone at Gold Coast Family Car Rentals
Darryl; Denise; Grant; Annie; Kay; Rhett; Richie and Rick

  • Verified customer

Highly recommend!!

published

This was the second time we used this service and again were extremely happy. Customer service was fantastic, condition of the car and car seats were above standard and the price was extremely reasonable!! We will continue to use this service in the future. Highly recommend!

1 comment
Family Car Rentals
Darryl E.Family Car Rentals

Excellent & hassle free service

published

Great experience with Family Car Rentals. Grant and all the lovely staff were very helpful and to top it all off these were the best prices around without the overpriced bond amounts. Definitely recommend

1 comment
Family Car Rentals
Darryl E.Family Car Rentals

Excellent Service

published

Hired an 8 seater van for 9 days! Vehicle was great, service was excellent! Picked up and dropped off to the airport in good time. Car seats fitted for all the children! Can't fault this company and would definitely use them again!

1 comment
Family Car Rentals
Darryl E.Family Car Rentals

Fantastic great service and great prices

published

We have just finished up our first family holiday and hired a Kia carnival through Gold Coast family car rentals and they were absolutely brilliant, waiting at the airport for our arrival on time, easy and friendly service to pick up the car guys there helped with luggage car was in great clean condition with everything working perfectly and prompt delivery of the family back the the airport in time for flight home there hire rates were great also could not be happier with the service price and evertthing they had to offer would definitely use and recommend these guys for future.

1 comment
Family Car Rentals
Darryl E.Family Car Rentals
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Tisha

TishaAuckland

The best in town

published

The car was well cleaned. Any previous damages was outlined in the paperwork as i had to receive the after hours due to my late flight .
They were the cheapest I tell you. Even their insurance was the cheapest quote as I was under 25.
Very friendly staff. I had no trouble with the car at all.
The staff easily accommodated my late timings to and from airport.
I would recommend them to everyone.

1 comment
Family Car Rentals
Darryl E.Family Car Rentals
Kellysin

KellysinMelbourne

Awesome!

published

Customer service was unbelievable, all friendly staff nothing a hassle & very down to earth! Transfer from airport etc so easy. Car was great, very efficient on fuel. Made our trip so easy. Best deal in QLD, and I rang a LOT! Thank you

1 comment
Family Car Rentals
Darryl E.Family Car Rentals

Fantastic Customer Service

published

Have to say it was as easy as 1,2,3. Booking, airport transfer, car collection. Driver was at the airport waiting, Rick was super friendly and very informative. We even took up a couple of his suggestions and were not disappointed at all. Kaye and Annie in the office have great Customer Service and were happy to help with anything. We upgraded a week before to make the kids more comfortable. No change was to big and no hesitation at all. Would absolutely recommend to hire from here

1 comment
Family Car Rentals
Darryl E.Family Car Rentals

Great family cars at realistic prices

published

Excellent service and extremely helpful. Very easy to book, great customer service and very good quality cars at affordable prices. A real family service for families. We could not ask for more. We will certainly use their services again.

1 comment
Family Car Rentals
Darryl E.Family Car Rentals
GregP

GregPNorth-West & West coast, TAS

  • 3 reviews
  • 1 like

Great cheap rentals

published

Have used Family Car Rentals on several occasions and have always found them to be friendly and courteous. Easy booking service and the cars have been first class. The pick up service from the airports is fantastic.

1 comment
Family Car Rentals
Darryl E.Family Car Rentals

Thank you Greg for your very kind review.
Best wishes from the whole team at Gold Coast Family Car Rentals
Regards
Darryl

Brianna

BriannaSydney

3 stars

published

Big clean car, included 3 baby seats for free. Just a disagreement with one of the workers when going to drop off the car but other than that cheap prices.

1 comment
Family Car Rentals
Darryl E.Family Car Rentals

Hi Brianna, thank you for your review. I'm sorry if there was any disagreement and I hope that it was satisfactorily resolved. My apologies for such a late response, but we were unaware of your review.

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M W

M WSA

Excellent service, great to deal with, would recommend!

published
1 comment
Family Car Rentals
Darryl E.Family Car Rentals

Hello M W, our apologies for a late response, but we were unaware of your review. We thank you for your wonderful review.
Best regards on behalf of the whole Gold Coast Family Car Rentals team
Darryl

Janin D

Janin DAU

  • 3 reviews
  • 1 like

Very easy and affordable

published
1 comment
Family Car Rentals
Darryl E.Family Car Rentals

Affordable car rental

published
1 comment
Family Car Rentals
Darryl E.Family Car Rentals

Said he couldn't help us because we are 19

published

If you enjoy being yelled at and belittled, then rent from Gold Coast Family Car Rentals.

WORST CUSTOMER EXPERIENCE I HAVE EVER RECEIVED. The man who answered was, arrogant, condescending and passive aggressive and needs to re evaluate his attitude and customer service towards WILLING & ABLE CUSTOMERS.

Even the mere phone call with this man has made me and my partner EXTREMELY UNHAPPY with the way we were treated. His questions towards us felt more like an interrogation, and when our answers were not what he wanted to hear (because we are 19 years of age), he told us in a DISGUSTING TONE that he was not going to help us.

Hands down the worst customer service I've ever received from any company.

1 comment
Family Car Rentals
Darryl E.Family Car Rentals
Brooke

BrookeQLD, 4113

  • 2 reviews
  • 1 like

Brillant customer service quick cheap and easy!

published

They were very easy to book with, the service was very kind, the car was exactly what I needed, I would recommend them to everyone, so cheap, but goood quality.

1 comment
Family Car Rentals
Darryl E.Family Car Rentals

Hi Brooke, thank you for your excellent review.
Our apologies for the long delay in our response, but we have only just been put on the list for notification of reviews by Product Review
Cheers
Darryl from Gold Coast Family Car Rentals

Page 1 of 2

Questions & Answers

Vicki

Vickiasked

I would to hire a 8 seater car for a day trip to Balina 8/3/2020 we all live in Helensvale area would like to pick up around 7am and drop of 7pm same day . Wondering cost and been at Helensvale do you have something out this way as I don’t want to go all the way to Gold Coast airport and back to Helensvale yo pick my family up to go to Ballina for the day

No answers
Adam Fitzgerald

Adam Fitzgeraldasked

Just making enquires about a family mover 7 or 8 seater if available from today until Sunday

1 answer
Family Car Rentals
Darryl E.Family Car Rentals

Sorry Adam, I missed your question, we were only notified about it this afternoon. If you have any questions about vehicle rental, it is best to communicate directly to our office and if it is a "for today" matter, it needs to be by phone, because we won't see it in time to respond.
As it turns out, we have no 7 or 8 seater availability until Monday 13th January - sorry that we can't help you.
Darryl

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