Fantastic all round
Fantastic service, fantastic vehicle, very clean. Highly recommend
Darryl and team offered fantastic service. We will definitely hire from these guys in future, and will consider golf club hire next time.
Thank you very much
Wonderful experience will definitely use again !
A wonderful experience from start to finish. From the pick up from our hotel to pick up the car to the way they were so accommodating when our return flight was cancelled at the last moment and rescheduled 6 hrs later and they very kindly organised for us to keep the car for another 6 hrs so we were able to fill in the day. Price was much cheaper than anywhere else we’ve come across on the Gold Coast and the zero excess package is great and takes away any anxiety when driving around. I cant recommend this great family business highly enough and won’t even think about using any other company. Every one of the staff we had interaction with were very professional and nothing was too much trouble. Many many thanks. Diane and Neville.
Best rental company on the Gold Coast if not Australia wide!
Best rental company on the Gold Coast if not Queensland. Travel heaps for work and they always make sure I have the best car suited for my trips. Always coming back
Very Best Service.
Thankyou Daryl Your sincere caring ,compassion and reassurance when our car was damaged while parked at a shopping centre was excellent. We have used family car rentals three times our car was great,
would not consider another car rental company. Wonderful family business Friendly courteous staff.
We highly recommend. Our sincere thanks Judy and Ray.
Best Rental Car Company on GC
This was our 4th rental with GCFC HIRE and once again you were great, nothing is ever too hard for the team. With the testing times that caused a delay at our end in the airport was fine, Annie waited patiently for us to get through the checkpoints and within 45 minutes we were at the car as described and off on our holiday. Daryl met us at the airport for a late pickup and took the time for a chat rather than all business. We will be back on the Gold Coast again and wouldn’t even consider another car rental company. Thanks guys and I sincerely hope the tourists come flocking back and you can again prosper from your good work. Thanks Les and Theresa.
Thanks to the team at Gold Coast Family rentals. I wanted to invest with a local firm and they didn’t disappoint! They collected us from our hotel and even alerted us to an accident on the highway which could have resulted in us missing our plane back to Sydney. Our bond was refunded promptly and the whole team were lovely. Highly recommend them!
Excellent value for money and great service.
Hired a Kia Carnival people carrier for 10 days from this small family business. Excellent website, which includes very clear description of the various insurance options available. We opted for the zero-excess policy, which provided more-comprehensive coverage than any other rental company I could find on the Gold Coast. All email interactions were very friendly, polite and professional. Shuttle bus was waiting for us at the airport even though our plane arrived 40 minutes early. Car was a 2010 model so had a few scuffs and scratches in the bo...dywork, but perfectly acceptable given the very reasonable cost, especially considering that zero-excess insurance was included. Plus the car was a pleasure to drive, with no problems at all with it over the 10 days. Dropping the car off and catching the shuttle back to the airport were similarly seamless---do not be put off that this company is some distance from the airport. The only suggestion I would have would be for them to provide a map that clearly shows exactly where you are allowed to drive their vehicles. The permitted area is quite restrictive inland from the coast, but this did not affect us at all since we only travelled around the coastal areas.
Efficient, economical car hire
I have used family car rentals on a number of occasions over the last ten year but this is my first review. The fact I have hired vehicles from this business on multiple occasions reflects a high level of customer experience and satisfaction. The key benefits include
-Prompt shuttle airport pickups (and drop offs)
- A quick and easy leasing process from friendly accommodating staff
-Vehicles which, while 5-10 years old, are clean and reliable and
- most importantly, great value for money!!!
Keep up the good work guys and I’ll see you next time I’m holidaying on the Gold Coast.
Very Easy & Efficient
Thank you so much for your lovely customer service and the experience you guys have provided to us :-)
We will definitely be going with Gold Coast Family Car Rentals again
This was the second time we used this service and again were extremely happy. Customer service was fantastic, condition of the car and car seats were above standard and the price was extremely reasonable!! We will continue to use this service in the future. Highly recommend!
Excellent & hassle free service
Great experience with Family Car Rentals. Grant and all the lovely staff were very helpful and to top it all off these were the best prices around without the overpriced bond amounts. Definitely recommend
Hired an 8 seater van for 9 days! Vehicle was great, service was excellent! Picked up and dropped off to the airport in good time. Car seats fitted for all the children! Can't fault this company and would definitely use them again!
Fantastic great service and great prices
We have just finished up our first family holiday and hired a Kia carnival through Gold Coast family car rentals and they were absolutely brilliant, waiting at the airport for our arrival on time, easy and friendly service to pick up the car guys there helped with luggage car was in great clean condition with everything working perfectly and prompt delivery of the family back the the airport in time for flight home there hire rates were great also could not be happier with the service price and evertthing they had to offer would definitely use and recommend these guys for future.
The best in town
The car was well cleaned. Any previous damages was outlined in the paperwork as i had to receive the after hours due to my late flight .
They were the cheapest I tell you. Even their insurance was the cheapest quote as I was under 25.
Very friendly staff. I had no trouble with the car at all.
The staff easily accommodated my late timings to and from airport.
I would recommend them to everyone.
Customer service was unbelievable, all friendly staff nothing a hassle & very down to earth! Transfer from airport etc so easy. Car was great, very efficient on fuel. Made our trip so easy. Best deal in QLD, and I rang a LOT! Thank you
Questions & Answers
I would to hire a 8 seater car for a day trip to Balina 8/3/2020 we all live in Helensvale area would like to pick up around 7am and drop of 7pm same day . Wondering cost and been at Helensvale do you have something out this way as I don’t want to go all the way to Gold Coast airport and back to Helensvale yo pick my family up to go to Ballina for the day
Just making enquires about a family mover 7 or 8 seater if available from today until Sunday
Sorry Adam, I missed your question, we were only notified about it this afternoon. If you have any questions about vehicle rental, it is best to communicate directly to our office and if it is a "for today" matter, it needs to be by phone, because we won't see it in time to respond.
As it turns out, we have no 7 or 8 seater availability until Monday 13th January - sorry that we can't help you.
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