Family Car Rentals

Family Car Rentals

 Verified
Family Car Rentals
4.0

39 reviews

PositivevsNegative
74% · 299 · 23%

Received Booked Vehicle
  • Yes
Value for Money
4.5
Transparency
4.1
Customer Service
4.2
Booking Process
4.3
Vehicle Condition
4.7

Reviews

39 reviews
Kylie
KylieSouth Australia4 posts
 
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Family Car Rentals
Family Car Rentals   DM   
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Bayram Cuneyt A.
Bayram Cuneyt A.2 posts
 

Very bad customer service

Application made online. Person rang was rude and insisted he had already spoken to us whereas he confused us with someone else. Accused us of ringing outside business hrs but this was not the case. Told us that an alternative car would be available. Emaile next day stating not available. The same thing happened 2 years ago. Very poor customer service.
I DEFINITELY DON'T RECOMMEND THIS COMPANY!
Family Car Rentals
Family Car Rentals   DM   
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Rachael
RachaelHobart, TAS
 

Fantastic all round

Fantastic service, fantastic vehicle, very clean. Highly recommend
Darryl and team offered fantastic service. We will definitely hire from these guys in future, and will consider golf club hire next time.
Thank you very much Show details
Diane and Neville
Diane and Neville
 

Wonderful experience will definitely use again !

A wonderful experience from start to finish. From the pick up from our hotel to pick up the car to the way they were so accommodating when our return flight was cancelled at the last moment and rescheduled 6 hrs later and they very kindly organised for us to keep the car for another 6 hrs so we were able to fill in the day. Price was much cheaper than anywhere else we’ve come across on the Gold Coast and the zero excess package is great and takes away any anxiety when driving around. I cant recommend this great family business highly enough and won’t even think about using any other company. Every one of the staff we had interaction with were very professional and nothing was too much trouble. Many many thanks. Diane and Neville. Show details
Nathan C.
Nathan C.
 

Best rental company on the Gold Coast if not Australia wide!

Best rental company on the Gold Coast if not Queensland. Travel heaps for work and they always make sure I have the best car suited for my trips. Always coming back
Judy
Judy
 

Very Best Service

Thankyou Daryl Your sincere caring ,compassion and reassurance when our car was damaged while parked at a shopping centre was excellent. We have used family car rentals three times our car was great,
would not consider another car rental company. Wonderful family business Friendly courteous staff.
We highly recommend. Our sincere thanks Judy and Ray.
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Les T.
Les T.Metropolitan Adelaide, SA2 posts
 

Best Rental Car Company on GC

This was our 4th rental with GCFC HIRE and once again you were great, nothing is ever too hard for the team. With the testing times that caused a delay at our end in the airport was fine, Annie waited patiently for us to get through the checkpoints and within 45 minutes we were at the car as described and off on our holiday. Daryl met us at the airport for a late pickup and took the time for a chat rather than all business. We will be back on the Gold Coast again and wouldn’t even consider another car rental company. Thanks guys and I sincerely hope the tourists come flocking back and you can again prosper from your good work. Thanks Les and Theresa. Show details ·  1
Kylie
KylieSydney, NSW
 

Excellent service!!!

Thanks to the team at Gold Coast Family rentals. I wanted to invest with a local firm and they didn’t disappoint! They collected us from our hotel and even alerted us to an accident on the highway which could have resulted in us missing our plane back to Sydney. Our bond was refunded promptly and the whole team were lovely. Highly recommend them! Show details ·  1
Paul K
Paul K
 
Vehicle Condition
MJC
MJCGreater Melbourne (Metropolitan), VIC7 posts
 

Efficient, economical car hire

I have used family car rentals on a number of occasions over the last ten year but this is my first review. The fact I have hired vehicles from this business on multiple occasions reflects a high level of customer experience and satisfaction. The key benefits include
-Prompt shuttle airport pickups (and drop offs)
- A quick and easy leasing process from friendly accommodating staff
-Vehicles which, while 5-10 years old, are clean and reliable and
- most importantly, great value for money!!!
Keep up the good work guys and I’ll see you next time I’m holidaying on the Gold Coast. Show details ·  1
Eda
Eda
 

Very Easy & Efficient

Thank you so much for your lovely customer service and the experience you guys have provided to us :-)

We will definitely be going with Gold Coast Family Car Rentals again

Kind regards

Eda xx

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Luke S
Luke S
  Verified

Highly recommend!!

This was the second time we used this service and again were extremely happy. Customer service was fantastic, condition of the car and car seats were above standard and the price was extremely reasonable!! We will continue to use this service in the future. Highly recommend!

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Jason M
Jason MGreater Melbourne (Inner), VIC3 posts
 

Excellent & hassle free service

Great experience with Family Car Rentals. Grant and all the lovely staff were very helpful and to top it all off these were the best prices around without the overpriced bond amounts. Definitely recommend

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Linda
Linda
 

Excellent Service

Hired an 8 seater van for 9 days! Vehicle was great, service was excellent! Picked up and dropped off to the airport in good time. Car seats fitted for all the children! Can't fault this company and would definitely use them again!

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Bec
Bec
 

Fantastic great service and great prices

We have just finished up our first family holiday and hired a Kia carnival through Gold Coast family car rentals and they were absolutely brilliant, waiting at the airport for our arrival on time, easy and friendly service to pick up the car guys there helped with luggage car was in great clean condition with everything working perfectly and prompt delivery of the family back the the airport in time for flight home there hire rates were great also could not be happier with the service price and evertthing they had to offer would definitely use and recommend these guys for future.

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Questions & Answers

Vicki
Vicki

I would to hire a 8 seater car for a day trip to Balina 8/3/2020 we all live in Helensvale area would like to pick up around 7am and drop of 7pm same day . Wondering cost and been at Helensvale do you have something out this way as I don’t want to go all the way to Gold Coast airport and back to Helensvale yo pick my family up to go to Ballina for the day

Adam Fitzgerald
Adam Fitzgerald

Just making enquires about a family mover 7 or 8 seater if available from today until Sunday

Family Car Rentals
Family Car Rentals   DM   

Details

CategoryDirect Car Hire
Service TypeDirect Car Hire
Hire Vehicle typeCars
Hires To P2 Licences (Green Plates), People aged 18 - 21 yrs and People aged 21 - 24 yrs
Locations QLD
Airport Shuttle Service Yes
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