Fantastic Furniture Avoca 15 Piece Homestarter Package Questions & Answers
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I purchased a Queen Avoca bed frame. The screws have gone missing. Is there a way I can find out what size screws I need?
Hi Emily Mc, thank you for your question. If you can send us an email at reviews@fantasticfurniture.com.au we will be able to email through the assembly instructions which include the details of the hardware needed. Kind Regards, Annie
Why does it take so long for delivery? its disgusting that it takes 4 to 6 weeks. Do you want a sale or not
Hi Jasec, I am very sorry the item you were looking for was not in stock. We try and have as many products available for immediate purchase as we possible can however it can sometimes be hard to predict what items our customer will love. We also do have a range of made to order items like sofas and ottomans that do have varying wait times depending on the item and fabric. We also like to give our customer a choice of over 100 different fabrics to choose form so there can sometimes be a wait time involved. If you would like to email us the details of the item you are looking at and your local store we will be happy to have a further look into this for you. Regards Frances and the Fantastic team.
Is their any website we can order it from or a number that we can call to place the order?
Hi Lou, thanks so much for your question. Absolutely you can place an order online, you just need to visit external link If you need any assistance online, our live chat team would love to help. Alternatively if you would prefer to order via the phone you can find your nearest store by visiting external link which has all the store contact details on it. Thanks again for your question! Regards Brendan and the Fantastic Team
Hi, so I recently bought the Avoca 4 Drawer Tallboy from your Smithfield store in South Australia. When I opened it I found that some edges were chipped, marks were on some parts where it looked like workers carelessly removed tape, and there was one piece that even had a large crack/dent in it. Also, there was hardly any protective packaging material used, and it was also rather thin and damaged as the make it almost useless. When I discovered this I was severely disappointed and am probably going to take it back tomorrow. I have also read on here and other sites that pieces of their furniture, including pieces from the Avoca range, have been damaged upon arrival. So I ask, could you please try to get these issues dealt with? And as a company ensure that workers are careful with goods? If this happens to me again I will discontinue any further business.
Hi Archangel1497, I'm very sorry to hear about the damages to the package products. We are very keen to look into and help. Would it be possible to email me your details so that we can get in contact and help? My email address is reviews@fantasticfurniture.com.au Regards Brendan and the Fantastic team
What happened with the Avoca furniture in beech colour? I have that in my home, love it, and would like to get some extra chairs and a larger table.
Hi New Kangaroo, thanks so much for your question. We have introduced a number of new and updated ranges in the place of the Avoca in Beech. We do though have the Avalon six seater dining table still available in Light Ash. Ask your local store to order for you if they don’t have them in stock. We don’t have any Benni chairs in Light Ash left in stock, but you could definitely match the Dalton chair in White, currently $49, which is the same price the Benni Chair was. Hope this helps, if you have any further questions please feel free to contact your local store or ask online. My email address is reviews@fantasticfurniture.com.au Regards Brendan and the Fantastic Team.
Can i pay it off?
Hi Melissa, we have a number of flexible payment methods available such as rental and interest free. Simply visit your nearest store or give us a call and we would be more than happy to help you. Regards Brendan & the Fantastic Team
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