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Fantastic Furniture NSW
4.6 from 3,754 reviews

Reviews

4.6

3,754 reviews
5
(2,975)
4
(540)
3
(63)
2
(31)
1
(145)
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Brian M.

Brian M.

  • 2 reviews

A Beautiful unit of furniture

published

Purchased a Fantastic Furniture Ohio three shelf free standing unit. This is a beautiful, simple and modern design. Consists of three oak shelves supported by two heavy , bevelled glass sides. The result is a first class and very presentable piece of furniture. I use it to mount my turntable on top shelf, the radio on the middle shelf and my vinyl records on the bottom shelf (standing vertically for ease of selection) Thiis unit is very reasonably priced and fantastic value. Highly recommended .

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFantastic Furniture, Tuggerah
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Leesa-rae

Leesa-raeMid North Coast, NSW

Exceptional customer service

published

The products were the right fit, colour match and price. The staff gave great advice for alternatives when availability within my time frame was a problem. The products were assembled on time for pick up. I was treated with respect and care. Excellent experience and outcome all round.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPort Macquarie NSW
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Michelle

MichelleSydney Surrounds, NSW

Excellent Customer Service

published

We were able to find exactly what we were looking for. The range the store has was great giving a lot of variety and choice. The dinning table and chairs we purchased are of good quality and the staff were extremely helpful, professional and friendly

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTuggerah NSW
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Linda

LindaSydney, NSW

Home office makeover

published

Bought a Laze Futon for home office makeover, stylish affordable futon just what we were looking for, futon came boxed and all we had to do was screw on the legs. Done !

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationProspect out of stock and then Auburn, purchase and picked up
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Jessica A

Jessica AHunter Region, NSW

Very satisfied, great customer service and great products!

published

Very satisfied with the service at fantastic furniture Rutherford, Jennifer was very helpful in store when deciding what furniture package to buy she was also very understanding when adding or changing items to suit our home she also organised delivery for everything
We will definitely be back for future purchases

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRutherford, NSW
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The reviewer stated that an incentive was offered for this review

Sharona Katoa

Sharona KatoaSydney, NSW

Love this rug!

published

Flynn Rug... amazing quality and nice and soft. Great colour and so easy to style. Awesome size and doesn’t fade. Recommend to all. I am going to buy another one for my upstairs lounge room.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCampbelltown
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Sharona Katoa, We are happy to hear you found the perfect rug in-store! We love how this complements your space and we look forward to seeing you again. Kind regards Ryan and the Fantastic team

Sharon Biniaris

Sharon BiniarisSydney, NSW

Customer service.... best and informative

published

Went to Chullora branch to buy sofas found one not sure of the length and height if it all fit. Team member helped us to all the information we need. Went home and decide color of the sofas and bought it online.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationChullora
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Jennifer Jones

Jennifer JonesHunter Region, NSW

  • 4 reviews

Looking for chairs to match our dining table. Perfect

published

Wanted specific chairs to match a 8 seater dining table we own. Was recommended to shop at Fantastic as having our old chairs reupholstered was very expensive. ..Found what I was looking for, great price and wonderful service at Newcastle store. Would recommend Fantastic for people wanting to spend a certain amount of money..

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNewcastle NSW
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2 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
Jennifer Jones
Jennifer Jones

It was Michelle V who served me..

Do not look after there customers

published

I purchased a lounge set that broke the first time we sat on it. Had to get it repaired they said it would take 10 days but took nearly a month to receive back absolutely unprofessional and worst experience I have ever had with a purchase would not recommend this store to anyone I will not shop here again

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationNewcastle
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
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Finlay

FinlayNorthern Region, NSW

Missing part and poor service.

published

Product was missing an important part. Called day of purchase to have issue fixed. Was told the required part would be delivered from another store by the following day. Called following day to be told that the item still hadn’t even left the other store. Not impressed with the service at all.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTamworth Fantastic Furniture
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Alicia Reti

Alicia RetiSydney, NSW

  • 2 reviews

Fabulous Fantastic Furniture

published

Navigation and shop outlay offered great visual display, easy access , customer service was excellent, product range availability( I had checked online prior to visiting Moore Street Fantastic Furniture)
I did not assemble , left this up to my son happy to pay.

Product Appearance As advertised
Store LocationMoore Park NSW
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Alicia, thanks so much for choosing to shop with us. We are happy to hear about the customer service received, and that your overall visit was positive. We hope to see you back again soon! Regards Nick and the Fantastic Team.

The reviewer stated that an incentive was offered for this review

Amylc

AmylcNorthern Region, NSW

Amazing service

published

My family and I went into our local store and were looking for some products for our new rental, the staff were very friendly and when served were very helpful in helping us when certain products weren't currently available. Couldnt recommended them highly enough, thanks again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationArmidale nsw 2350
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there! Thanks so much for choosing to shop with us in Armidale. It is great to hear that the staff were so friendly, and we appreciate the kind words. We hope to see you back again in the near future. Regards Nick and the Fantastic Team.

Fantastic price great staff perfect furniture

published

Bought 2 beds so easy to make took me maybe 2 hours in total
The beds are very sturdy and I’m hoping will last a long time
They look amazing to
The staff were amazing

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
RONDA F.

RONDA F.Illawarra, NSW

Coda 6 shelf and 4 shelf units

published

Store display was great, I ended up choosing a different color as the product I had chosen originally online ..The product has a great modern design , multi function of the units, with value for money, product easily assembled.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCampbelltown
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Ronda, thank you so much for choosing to shop with us in Campbelltown. It is great to hear that you are so happy with the Coda range, and we hope to see you in store again in the near future. Regards Nick and the Fantastic Team.

Absolutely great

published

Was very satisfied with the customer service and was helped by a gentleman that was very good at his job and knows what his selling to customers. Also the price range is very good as well that’s why I love coming to fantastic furnitures because always have what I’m looking for.

Customer Service
Product Quality
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Pua, thanks so much for visiting our Griffith store. We are so happy that the team member was able to provide such a great service, and we hope to see you in store again in the near future. Regards Nick and the Fantastic Team.

The reviewer stated that an incentive was offered for this review

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Happy Shopper

Happy ShopperSydney Surrounds, NSW

You can’t go past Fantastic Furniture to create a look that’s individual as you are at such incredible prices!

published

The different sections of the store are quite easily laid out but a little bit crowded at times. There is a great range of products but there was a few things I was after but they didn’t have in their range eg a range of outdoor furniture. The quality is good for what you pay. One of our purchases required assembly and it was effortless

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTuggerah
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Disappointed customers

published

Poor customer service we where in the store viewing desk hard to get any custom service with out asking for help our selfs once ready to make the purchase was informed there where no desk in sock

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review

Galca

GalcaSydney, NSW

  • 6 reviews

Excellent Service and Value

published

Have purchased a few products form Fantastic Furniture. Always been happy with the value. Our recent visit we were assisted by a lovely and very helpful sales consultant Charmaine. She was very helpful in her recommendations and service. Looking forward to receiving our products!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Galca, that's wonderful to hear! Thank you so much for choosing us and sharing your feedback! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Lily Raskovic

Lily RaskovicSydney Surrounds, NSW

  • 2 reviews

Great product great service

published

After extensive research decided to purchase at Fantastic Furniture
It was an easy decision as they had exactly what I needed for the price I was willing to pay. The service was professional and courteous.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrossroads
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Lily Raskovic, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team

Excellent service and product.

published

After looking at lounges all over town,we found the perfect one at Fantastic. Its comfort, and affordability couldn't be met at any other store. Staff were exceptionally friendly and helpful. A really great experience.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlbury NSW
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Nicky, we are glad to hear you found the perfect sofa in our range! It is wonderful to hear you receive fantastic service from our staff in-store. Kind regards Ryan and the Fantastic team

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Questions & Answers

Gregory Jonathan R.

Gregory Jonathan R.asked

NSW, Warwick Farm

I am just wondering ,is your Warwick Farm store still open due to the Coronavirus,and if so, what is your opening hours?Ir if you are not open ,can you please help give me a idea on when you will be open?

1 answer
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there! We are still operating as per our normal hours of 9am-5:30pm Monday to Friday, 9am-5pm Saturday, and 10am-5pm Sunday. You can view these hours here: https://www.fantasticfurniture.com.au/store-finder/store/Warwick%20Farm?redirect=/store-finder?p=false&q=warwick%20farm Regards Nick and the Fantastic Team.

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