Fantastic Furniture NSW, Rutherford

Was not in stock but was promised it would be within 2 weeks. Quite surprised when I received a call 2 days later to organise delivery. So quick and quite happy overall Show details ·  1

Only purchased to match items already at home. Staff were unfriendly, uninterested & the rudest shopping experience I have had in a very long time. As to navigating through the store it was very much a self service experience. Show details

Fantastic Furniture Experience! – I had an excellent experience with Fantastic Furniture! The online store was easy to navigate, with a great range of products and clear information to help me make my purchase. My nearest store, Rutherford, provided outstanding customer service. The staff were friendly, helpful, and made the process smooth from start to finish. I also appreciated… Read more ·  1

the timely updates on my delivery—it made the whole experience stress-free. The combination of quality products, great service, and efficient communication has made me a very happy customer. I will definitely shop with Fantastic Furniture again and recommend them to others!

Amazing Customer Service – My experience with Fantastic Furniture was amazing. Went in picked what we wanted, the items were in stock we paid and went to the pick up area and picked the items. All this was done in the space of 10 minutes. Easiest purchase I have ever made. Show details ·  1

Very happy ! – I received amazing service inside the store when choosing my items aswell as over the phone when I had any questions regarding my delivery. Delivery drivers showed respect and handled items with care. Easy to assemble furniture, very happy with my products . I did receive an item damaged , I phoned the direct store and the fixed the problem straight away . Show details ·  1

EDIT: Received a private and public message letting me know my mattress is ready for collection with a Product Review Mediation Completed notification…..the next day. Mediation Not Complete. I’m fact no mediation at all. Just an empty response after nothing can be done. I slept on the floor FF. Is that satisfactory to you? Any ‘oh we’re sorry’… Read more

after nothing can be done means nothing.

Get ahead of the ball and provide solutions before people feel compelled to leave reviews about negative experiences. ———————————————————————-

Wanted to buy a mattress after moving and paid using Klarna. The payment went into review for security reasons because there was a mismatch of details, so I haven’t been able to collect my mattress.

Now, in this day and age of buy now pay later there’s going to be a mismatch in details, especially through Klarna. You’d think a company as big as FF would have this sorted by now.

I know it’s a 1st world problem but it’s a bit different of a pain because I’d just moved and needed a mattress to sleep on tonight.

I contacted support and provided ID, card details, Klarna transaction details showing the generated card details and just got a generic ‘we need to verify transaction details’ without an offer to see if the process could be sped up somehow.

I contacted support again with all the details and no reply.

I’m all for security policies being in place to protect people, but it was a bit frustrating after providing as much evidence of the transaction as I could and there wasn’t even the offer to see what could be done.

It’s a $189.00 mattress. For goodness sake if I was going to buy a mattress with dodgy or stolen credit card details I would at least try to buy the most expensive mattress they have.

I’ve worked into retail for the past 15 years and it’s the small things like these that make a difference to customers. It’s a shame that this small thing was too small to even offer to try and speed up the process.

Customer service? What customer service – As soon as the sale is paid for customer service goes out the window. They don’t return phone calls and definitely don’t care to help you find answers to your questions. If I could give negative stars I would. The manager needs to give them training in basic customer service. Update- 2 weeks later and they still haven’t bothered to reply to my… Read more

emails or return my call. Customer service messaged me from this review and said the store would be in contact with me. That didn’t happen. So my husband called and they assured me the issue would be fixed by Monday last week. Still waiting.

Great staff, quality not so great – Staff excellent on store helping find product to be delivered asap. Have received but bed has a persistent squeak in the middle join either side- quite annoying. Show details

Shameful! – I purchased the lounge in the accompanying photo, and many other pieces from the Venice set. After I had the lounge for 3 and a half years, the fabric all started to peel off. I was totally devastated! I had spent a fortune on 8 pieces of this lounge suite. I contacted the manager at Fantastic Furniture, Rutherford, and told him what had happened… Read more

to all of the pieces I had purchased. I called , I emailed and I sent photos. The manager’s cold, hard response was that the lounges were out of their three year warranty (by between 6 months and a year, depending on the piece) and nothing could be done. In my opinion this is not normal wear and tear! This is a fault in the fabric! This view is backed up by the fact that Fantastic Furniture don’t even sell this fabric anymore. One of the floor staff even told me that the reason they do not sell the exact same lounges any more was because customers were returning them because of the peeling. Unfortunately for me, I didn’t notice the peeling until just after the warranty had expired. I had spent thousands of dollars on many pieces to furnish two lounge rooms and they were all peeling! Shame on Fantastic Furniture for their lack of integrity! Beware of this company as they have no ethics, and do not care that they are taking thousands of your hard earned money and selling you substandard, defective products that need to be thrown out in just over three years! They should have been honest and said that yes there was a fault with the product and that they would refund my money. Totally disappointed by their product and totally disgusted by their attitude and integrity!

Great service, product and price – Store is laid out well and easy to find what you're looking for. Plenty to choose from. The mattress i got was for a cheaper mattress a fabulous feel for a budget price. Very easy to unbox and dispose of box. Show details ·  1

Ridiculous waiting times – If you want to buy furniture for your house NEXT YEAR then this is the place to go. A sales associate will NOT come up & help you, you will be told 5-6 weeks wait and then you are still waiting, without a word at over 10 weeks for the rest of your furniture. Show details

Excellent In House Service – My partner & I recently went to Fantastic Furniture Rutherford NSW to purchase a tv cabinet, I ended up purchasing the tv unit a bedroom sweet & 2 paintings. I cannot say enough about the great friendly service we received. once we were home we realized the tall boy was not suitable we rang Fantastic & swapped it over the next day. Show details ·  1

You are not a valued customer at our local Rutherford store – I recently purchased a few items at the Rutherford store, the initial transaction was ok although I had to interrupt the sales person who was on their phone to ask for service. I had been in the store for some time without any one asking me for help, although this is not unusual here. The young lady finalised my order and charged me the delivery… Read more

fee she quoted then suggested I take one of the items which was 'just in a box', her words! I left with delivery organised the following day and went to the pick up dock to find the gentleman couldn't fit the box in on his one attempt. He told me to go back inside and add it to the delivery. I immediately did so. The young lady then told me I had to pay another fee for delivery! I stated that was not fair, I'd left the store for 5 mins and I had already paid my delivery fee anyway. With her attitude returning from talking to the acting manager saying "You have to pay" I kindly said I didn't think that was fair when she had already charged me the delivery fee, so I asked to please refund the whole purchase. She said she needed a code like it was such an inconvenience. The acting manager came out and with no solution offered or any words spoken to me, he happily began to process the refund. When I stated to him I thought it was unfair, he replied that if I didn't pay it he would have too!. My concerns here were that my business is not welcomed by this staff and for a matter of a few extra dollars they were mors happy to refund the whole purchase than to keep me as a valued customer. I was totally shocked by the performance of this acting manager and in the manner he handled this. It was extremely inconvenient for him to refund my money as I had paid in cash and he had locked away the takings..he then didn't have the exact change to give me so actually gave me more money back then what I paid for the order!! I felt very unvalued here and I have purchased many things from this store over the years but I now realise my business is not welcomed here. It's ashame in such a small community that you are left feeling like you will no longer be visiting the local store. You are not valued here unfortunately. I left very disappointed but I did learn a very valuable lesson from this store, actually I learnt more than one. The most important one is they really don't want your business and they don't give fantastic service after all.

No customer service! – Intended to purchase a sofa. No other customers in store the entire time. Staff ignored and avoided serving us. No greeting or assistance, total lack of customer service at Rutherford store.  Show details

No customer service skills whatsoever – So for three weeks straight no one answers the phone I then visit the store regarding my order I stood there and watched the phone ring and no one answered the staff were right next to it talking about their weekend . Then went back on another day my husband was in the car park and I got him to call the store while I stood at the counter they… Read more

blantly ignored the phone . Weeks later today finally the phone answered . The lady was soo rude to me and when I said of what I’ve experienced lately she blew me off and answered with “so” anyway what’s your name “ with attitude and completely careless about it this will be the last time I shop at fantastic furniture Rutherford they have no customer service skills and are so disrespectful to their customers .

Very poor customer service – My husband and i entered the store in rutherford and found what we were looking for. My husband approached the counter to pay for them as there were 3 people at the counter. I understand that they were all on the computers looking for products for other customers. however one just walked away from him the other went back to his customer and one… Read more

told him one minute and left him standing there. Now my problem is that no one greeted him in a polite way by saying hello someone will be with you soon. He just got told one minute. i then got annoyed and said how do i pay for something around here. I was told we are all serving customers right now in a abrupt way, then the other lady spoke up and said i told him ill be one minute. Every customer is important and manners do count. So teaching employees to be courteous helps customers to be patient. But if your standing in a large building and not being served with a simple greeting. Absolutely appaulling service.

Awesome friendly helpful service – Fantastic colour selections on fabrics. Great range of furniture, Bedding and accessories. All staff are helpful & friendly from the sales team to the kids at the back dock. Will highly recommend to family & friends. Show details ·  1

Niva 6 drawer dresser – Great piece of furniture. Was sent home with the wrong box at first but was soon corrected. Staff were knowledgeable and helped make it an easy transaction all whilst juggling an impatient toddler Show details ·  1

Great service from the warehouse – The warehouse staff were extremely lovely and helpful even though they could not find the product we purchased as they were only showing 1 in stock but they quickly came up with a solution. The mattress we purchased is great Show details ·  1

Toto Bedsides – Ordered in store and received a text when they were ready for collection. Fast and friendly service by the staff in store and in the warehouse. Bedsides were packaged well, and easy to assemble. Look great in the kids room and would recommend to anyone. Show details ·  1

Great looking furniture – In-store and warehouse staff were very helpful especially the guy who helped me put the stuff in my car. The assemble was a huge issue, very complicated and you need at least 2 people. It took hours! The Quality is mostly great. A few flimsy boards and weak joins but it looks great and feels solid once built. Show details ·  1