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Fantastic Furniture NSW, Warrawong

Fantastic Furniture NSW, Warrawong

4.6 from 202 reviews

Reviews

Review distribution

5 star
155
4 star
31
3 star
3
2 star
1
1 star
12

Vikki

VikkiIllawarra, NSW

This is perfect can’t live without it

published

I was very impressed with my customer service the sales assistant Chrissy from the Warrawong store was very helpful and had bubbly personality she climb the ladder three times for me to get the actual canvas pictures I was looking at to buy. Even the men in the warehouse were very helpful and friendly no problems at all. Thank you Chrissy you were fantastic your an assist to the store
(Warrawong ).

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review


Great service

published

Chris at warrawong was great, very patient with our decision changing and working out our finances. She acknowledged our two boys who were bored. She is a credit to Fantastic!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWarrawong
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Lisa

LisaSydney, NSW

  • 15 reviews

Cheerful staff

published

Very easy to navigate within this store.. i was satisfied with the range of products available :)
Very easy to assemble furniture
Friendly staff to assist with all of our questions!!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationWarrawong
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Lisa, thanks very much for taking the time to share your experience with us! It is wonderful to hear our team were friendly and helpful and we look forward to your next visit. Kind regards Ryan and the Fantastic team

Disappointing

published

I bought a desk and assembled it with a family member. The whole process was difficult and annoying to put together. When it was finally done, the bolts inside the desk broke after three days. I had to take the desk back to the store and exchange it for a new one. When I went to check out at the register, I was left waiting for a staff member for 15 minutes. That was fine because I knew they were busy (it was around lunch time as well) but none of the staff even acknowledged me standing there, despite the fact that they would walk over with other customers. A simple hello would have sufficed, and I would have been more than happy to wait. Overall I wouldn’t recommend. You get what you pay for unfortunately.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationWarrawong
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Kathy

KathyIllawarra, NSW

Great range and value

published

3rd time buying a couch from here, great store and great value products, very good customer service. The couches ive bought here in the past have lasted many years and still look great.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWarrawong
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Rob

RobIllawarra, NSW

  • 2 reviews

Great Value

published

Friendly service, really good prices, easy delivery, and assembly was a breeze. Recently purchased in store and found everything you want when you are buying furniture. Would definitely buy here again.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWarrawong
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Rob, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team


Too easy 5 stars

published

Store is affordable and with the large range of available items, you could easily fully furnish a full house with the one stop shop to suit ones budget and quality

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Mark, we are so happy to hear that you enjoy our range of furniture. Thank you for shopping with us in Warrawong. We hope to see you back again soon! Regards Nick and the Fantastic team.


  • Verified customer

Great customer service, beautiful furniture/ fabrics at great prices.

published

We were satisfied with our bedroom suite and furniture and the selection of fabrics available. Great customer service, very helpful, great quality, prices and variety. Easy to assemble at home.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWarrawong, NSW
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Eileen P, Thanks very much for your kind words! We are happy to hear you are enjoying your new bedroom furniture and received great service in-store. Kind regards Ryan and the Fantastic team

Jenny

JennyIllawarra, NSW

Great Service and Quality Furniture

published

To be honest I was surprised by the friendly service, advice and quality Fantastic Furniture had to offer. I recently purchased online and in store and I would highly recommend!

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWarrawong
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Jenny, thank you so much for choosing to shop with us. It is great to hear that the Warrawong store were helpful and friendly, and we look forward to seeing you again next time! Regards Nick and the Fantastic team.

Jacko

JackoIllawarra, NSW

A joy to own

published

easy to navigate the store with a large range of products on display and all products were of excellent quality and easy to assemble and instructions were easy to follow

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWarrawong NSW
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Jacko, thank you for choosing to shop with us! It is great to hear that our store was easy to navigate and that you were satisfied with our products. We do hope to see you in the Warrawong store again soon! Regards Nick and the Fantastic team.


Pamela

PamelaIllawarra, NSW

Great service

published

Easy to shop in, staff are helpful but not pushy. The range was adequate (in terms of what I was looking for) but not huge. The quality is good. Assembly was easy (but then it was not me assembling it)

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWarrawong NSW
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Pamela, thanks for shopping with us in store and taking the time to share your feedback on our products! We hope to see you again soon. Kind regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review


Best service

published

Friendly staff and great advice. I’ve bought nearly all my furniture from there. I loved the fact I was able to return a piece of furniture that would not fit in my living area. The store manager was lovely. I love Fantastic’s warranty on there products. They always go through with what they offer without any hassles. I enjoy shopping at this store.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationWarrawong
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

amazing staff member

published

The lady i delt with was amazing so friendly super helpful. She got what i needed straight away carried to my car for me and help with other products

Shop LocationNSW, Warrawong
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The product is great, however the service leaves much to be desired

published

The instructions, the product and even thebpick up of the product was easy but i found it difficult to get any of the staffs attention, and even when i did their advice was minimal and poor.

Shop LocationNSW, Warrawong
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

It is fantastic can’t live without

published

Yes that was no drama at all I think was easy to access and all the people that was there was fantastic

Shop LocationNSW, Warrawong
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Kirst, thank you very much for choosing us and sharing your thoughts online! We hope to serve you again in the future! Regards Jessica and the Fantastic team

Afordeble

published

Easy shopping is the way for many people like me which don’t have too look around and wast my time

Shop LocationNSW, Warrawong
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Ariya, thank you very much for choosing us and sharing your thoughts online! We hope to serve you again in the future! Regards Jessica and the Fantastic team


Melissa

MelissaWollongong

Easy navigation on website and easy payment method.

published

Very satisfied with quality and easy to pay and purchase on line. Easy parking and pick up. Staff even offered to assist taking item to my car

Shop LocationNSW, Warrawong
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Melissa, thanks so much for choosing to shop with us online. That's great to hear! We hope to see you again in store in the future. Regards Jessica and the Fantastic team


Nathan

Nathan

  • 2 reviews

Good experience

published

Great staff and service. I will be going back. I can’t think of any more words to explain my purchase of the mattress.

Shop LocationNSW, Warrawong
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Nathan, thank you for choosing to shop with us and sharing your in store experience online! We look forward to seeing you in store again soon. Regards Ryan and the Fantastic Team


Quick, helpful friendly service

published

Easy to walk around store, staff giving space to look and check in to see if assistance needed. Products were a good range easy flatpacked to take away with you in car on the day. No waiting. Very Happy, will be back soon.

Shop LocationNSW, Warrawong
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi KAB, thank you for choosing to share your thoughts with us online! We appreciate the time taken to provide us with your feedback and hope to serve you again in the near future.Regards Angelina and the Fantastic team


Missing parts

published

Store was easy to navigate and find products.

Quite a large range and quality is somewhat good.

Assembly was a nightmare. Missing all the fasteners.
Called up and staff had organised the fasteners for me for the next day. (Had to sleep on mattress on floor. )

Got the fasteners to find there was 2 bolts and 1 screw and also the stabilising strap were missing.

Did not bother calling fantastic as I did not want to have to wait another day and did not want to sleep on floor another night. So I just went to bunnings to buy what was needed.

Shop LocationNSW, Warrawong
2 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
Joe
Joe

No need to sorry Angelina.

While the staff were very helpful I got myself out of trouble.


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Details

CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Miscellaneous and Sofas
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