Value for money and good service
I like the fact that you get to choose your own fabrics for most of the lounge furniture. A lot of stores don't have that option. The only qualm I have is that a lot of their products have to be assembled.
Great store, Friendly staff
We saw the table we wanted on line ,called for availability and picked it up
Staff were fun to buy from...and the hall table exactly suited our needs. This is ghe fourth time we have bought from Fantastic.
The staff were fantastic a pleasure doing business with them, very helpful with all the products that I purchased, and would recommend them anytime, and organising to have a product delivered .
Terrible quality, even worse response
Decided to give my 8 year old office a new fit out. Bought a white L shaped Como desk from Fantastic to replace my exiting L shaped desk. Stripped office out on the Friday, and disposed of my old desk. Spend Sat and Sunday paining and laying new floors, before returning furniture to my office late Sunday afternoon, ready for work on Monday morning.
Last to go in was the desk that had to be assembled. Opened the box and was met with chip's all over the place. Some big chips had been badly "touched up" with white paint and there was resulting paint residue on many areas. It looked like a second hand item with an attempt made to hide wear and tear. I had no option but to assemble the desk as I had to work on Monday and have the office ready for clients to come for meetings.
I contacted the customer service via their online form on Monday, as their website said someone would attend to my email within 24hrs. I received a confirmation email to say they had received it with a number assigned to my query. 24 hrs passed but I did not hear from them.
4 days later I replied to the confirmation of receipt email, asking when someone will be attending to my case. Waited for 5 more days and emailed again...this time adding photo's so they could see the issue. Well it made no difference and today its day 12 and so far no one has responded or contacted me.
It is now very obvious to me that their customer service is non existent and that they sell items of furniture that is faulty and more like seconds. I def did not spend all the time and money to make my office look new and fresh, just to have a desk that looks secondhand . The last photo is the actual desktop front edge, right where my clients sit
Great variety price and service
MY new lounge was exactly what I wanted and service was quick and friendly.i would definitely go to fantastic First in the future.skso the coffee table was easy to assemble because of great instructions.
Value for money
Very helpful on many products, value for money. Best place to buy a Mattress. Delivery experience was excellent. The Sales staff very helpful when picking out a mattress. Took the time to explain the best one & how to pick the correct one for your size etc
Love the furnishings and helpful staff
Easy to navigate, quality is good, satisfied with products, easy to assemble, staff were helpful and made great suggestions to match my needs and also helpful with pricing according to my budget.
The staff were very helpful and the store had a wide range of options. Not only did we go instore but also dealt with staff over the phone. They were always helpful, professional and very obliging.
Great customer service, affordable, fantastic, afterpay
I hate shopping, I hate false sales people trying to bleed you to spend to your limit. But not fantastic furniture staff in cairns. My nerves were put at ease, the staff very down to earth, friendly and real.
Affordable prices, plus afterpay, I walked out, getting what I needed and didn't feel rushed or pushed to get the bigger or better product. I was helped not pushed and the sales staff made me feel like I was spending up big still.
First time to the store so lack of awareness of layout of store but staff member directed us to the sections we were looking for. The only down side was we were not informed that the products came in packs.
Was sold 'floor stock ' and one week later still waiting for confirmation that I am able to pick up new items
As stated above, one week later still waiting for confirmation that I am able to pick the purchase up. Good thing that I did not make space for the new furniture before I went to the morayfield shop.
Very helpful staff and excellent service
The store was very neat but arranged all over the place to set up a lounge room lol super helpful staff and great service, fantastic price. We will be back.
Yes great staff always easy to find and purchase. Will go back again and again. My over all experience was just so fantastic. Thanks to all the staff.
Found what I needed after asking helpful staff. They explained the differences and showed me the options and I chose the one that suited me. The quality is fine for what I need.
A great choice of furniture. Lovely helpful staff.
We found Fantastic Furniture spacious and easy to navigate. A great choice of styles and prices. We are very happy with our quality products. Everything bought for our 90yo father entering a retirement village. Comfort was definitely priority.
Assembly was no problem.
Ho Ho Ho Fantastic Furniture
The store was easy to navigate & items are arranged strategically. The range of products is commendable. Some items are straight forward & easy to assemble but some required better non confusing instruction. Overall experience was good.
I was instore only moments when I got assistance and within half an hour i had most of my goods and left happy. My other item came the next day and again was great service.
Staff were rude & ignored me a number of times,staff didn't know about the product, needed return to the store as was given wrong products, no care was given by the staff
Very happy with purchase
Went in store to purchase a king mattress..we had decided on one but when it was delivered the new mattress was a lot higher on our base that we had..so talked to the sales assistant Ashlea and seeing we had not opened the covering on our mattress we were able to exchange for another mattress...mattress now is lower for me which is more comfortable..very happy with our purchase..
Great customer service
Very helpful staff, great value for money, well set out store, easy to follow instructions when putting my furniture together, happy with my product, thank you Fantastic Furniture Burleigh Heads
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