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Fantastic Furniture QLD
4.7 from 2,137 reviews

Reviews

Review distribution

5 star
1,748
4 star
287
3 star
28
2 star
17
1 star
57

Charmaine

Charmaine

  • 3 reviews
  • 2 likes

Great service fantastic value

published

Lovely staff also a very clean store. Has great products and quality and range. Fast service on phone and in store. Easy pick up, also has great delivery options and products have warranty.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationIpwitch
See all answers

nada

nadaNorth Queensland, QLD

  • 3 reviews
  • 10 likes

Fantastic ! great staff great products and great service

published

I have been a customer for a couple of years and have never been disappointed ! They are awesome. Great selection beautiful show room easy and amazing staff as well as easy online purchasing. In a word...Fantastic

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFantastic Furniture QLD, Townsville
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Excellent Customer Service

published

I had to deal with Sophia the manager at Fantastic Furniture Burleigh. Her customer service
was outstanding and nothing was too hard for her! I couldn't fault Sophia in anyway!
Thank you again for making the process so seamless!

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBurleigh
See all answers
JoJo T.

JoJo T.South East Queensland, QLD

Really great solid spare bed

published

TheDouble bed we chose was easily found on display, looked and felt nice and solid to sit on. There were plenty to chose from. The sales man was very helpful. We were impressed with the extra sturdy slats and guarantee they come with. Very easy to assemble.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMorayfield
See all answers

Janice Franklin

Janice FranklinMid North Coast, NSW

  • 14 reviews
  • 12 likes

Women on your own don't buy.

published

I am a pensioner lady living on my own, my furniture arrived in boxes yesterday, I was told that the only things put together was the desk and cabinet, desk not together and cabinet packed in large box asked the delivery guys if they could unpack it, not allowed.
Never again will I be buying furniture from any company that does not deliver furniture put together.
I am now looking for a new lounge suite does it come in pieces? anyone know of any good furniture stores that sell you your furniture put together.
Beware if you are elderly check first if furniture is together otherwise don't buy ask before you buy, this I didn't do!!
I feel like sending the whole lot back.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo

Coral S

Coral SMaroochydore

  • 5 reviews
  • 1 like

Poor customer service

published

Be aware, if you receive a text message saying your order is ready to be collected, it will not be at the store. Wasted a lot of time when I was told I needed photo ID and needed to go to their Warehouse. Very unhappy customer.

Customer Service

William.

William.Wide Bay-Burnett, QLD

Fantastic's Guarantee .

published

After phoning Fantastic about an Item under guarantee , I had polite helpful response and the Item was picked up and replaced within 24 hours . Great service and my thanks to Fantastic .

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationHervey Bay
See all answers

Maree

MareeSouth East Queensland, QLD

Fantastic furniture, bought everything for an empty house except electrical white goods and linen.

published

All the furniture was put together and placed where I wanted it by the assembler
over two days for each room. It was magical to see this happening. The best part was the assemblers tidied up and took all the packaging away.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationWindsor
See all answers
Leanne

LeanneSydney Surrounds, NSW

  • 2 reviews

Love Fantastic Furniture!

published

The Bundaberg QLD store staff were exceptionally helpful to deal with! I first ordered my furniture online but I needed a specific date for delivery so I called the store and the staff were professional, friendly and very easy to deal with. I'll definitely be back!

Product Quality
Customer Service
Store LocationBundaberg QLD

I was very happy with the style, price and availability. I am over the moon that there are add-on pieces to match.

published

The store was easy to navigate and l was very satisfied with the range of products available. The product l bought was of very good quality and easy to assemble.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRockhampton, Qld
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Tania

TaniaCentral Queensland, QLD

Friendly staff clean fresh show room

published

I really enjoyed shopping in the store friendly staff tidy n clean show room will definitely go back n recommend this store to friends n family. Shout out to Sue who help us out n was happy friendly towards us

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRockhampton
See all answers

The reviewer stated that an incentive was offered for this review


Sheree

ShereeSouth East Queensland, QLD

Ripped off!

published

I bought a package deal and 6 months later the same deal had extra items added! I guess it was bad timing. 1.5 years later Im still saving to buy the tall boy that I missed out on.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCapalaba
See all answers

Helpful and knowledgeable staff

published

I wanted to purchase a budget bed and mattress for a spare room. I had not been to a Fantastic Furniture store before. I was pleasantly surprised! Staff member was very helpful and I did purchase.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHelensvale QLD
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Wendy, thanks very much for visiting us! It is great to hear you are enjoying our range and received wonderful service in-store. We hope to see you again soon! Kind regards Ryan and the Fantastic team


Barry

BarrySouth East Queensland, QLD

Hampton Lounge Just what we wanted!

published

Found the ideal lounge for our requirements, staff member Tamika was extremely helpful with ideas and options. Good range of products at reasonable prices. However, did think their fabric range a little limited.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHelensvale
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Barry, thanks so much for your kind words! It is wonderful to hear you had a great experience with Tamika and our product range. We hope to see you again soon. Kind regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review

Friendly staff. Good value and range of furniture.

published

Layout of furniture easy to navigate feom section to section.
Good choices with varied colours available.
Quality is great for the price paid.
Easy assembly under 1 hour to build desk and chair.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHervey bay
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Laura, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Joma

JomaWide Bay-Burnett, QLD

Love the Furniture and friendly staff

published

A great shopping experience! No trouble finding what we were looking for due to logical layout. Excellent quality product range coupled with knowledgeable friendly staff. Assembly was completely hassle free. Highly recommended!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBundaberg
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Bill

BillWide Bay-Burnett, QLD

  • 2 reviews

Great choice of bed frames

published

There is a great choice of double bed frame styles and colours on display. Other stores had only queen with maybe 1 choice in double. Prices are really hard to beat.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBundaberg
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Bill,we are happy to hear you are enjoying our low prices and wide range of bed frames! We appreciate your feedback and look forward to your next visit. Kind regards Ryan and the Fantastic team


Kirsty S

Kirsty SCentral Queensland, QLD

  • 4 reviews
  • 1 like

Great visit and purchase!

published

I went to purchase a fold-out bed for coming visitors and had previously checked it out online. I wanted to see the item in person, so went in to check it out and had a great experience at the Mackay store! The staff were great and when I got home, the foldout bed was so easy to assemble!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMackay, Queensland
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Kirsty S, thanks so much for choosing to shop with us! We are happy to hear you found the perfect solutions for your guests. We hope to see you back soon! Regards Ryan and the Fantastic Team


Jodi

JodiSouth East Queensland, QLD

  • 2 reviews
  • 1 like

VERY DISAPPOINTED

published

I paid $500 for a 6 drawer "retro" dresser. Followed instructions to the "T" but the drawers don't line up properly. As soon as you put any weight in them, they slide askew & don't line up. Total crap! Save your money, invest in quality.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaroochydore
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

No name

No nameSouth East Queensland, QLD

I found everything I needed & had fun getting it all

published

I found it easy to find the products that I was looking for & the lovely staff asked if they could help but backed right off when we said we were just looking
But right on track when we needed them

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBurleigh Heads
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

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Details

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4.7
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Fantastic Furniture QLD, Capalaba

Fantastic Furniture QLD, Capalaba

4.5
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Fantastic Furniture QLD, Helensvale

Fantastic Furniture QLD, Helensvale

4.8
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Fantastic Furniture QLD, Hervey Bay

Fantastic Furniture QLD, Hervey Bay

4.7
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Fantastic Furniture QLD, Ipswich

Fantastic Furniture QLD, Ipswich

4.8
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Fantastic Furniture QLD, Logan

Fantastic Furniture QLD, Logan

4.8
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Fantastic Furniture QLD, Maroochydore

Fantastic Furniture QLD, Maroochydore

4.6
(148)
Fantastic Furniture QLD, Morayfield

Fantastic Furniture QLD, Morayfield

4.6
(165)
Fantastic Furniture QLD, Rockhampton

Fantastic Furniture QLD, Rockhampton

4.8
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Fantastic Furniture QLD, Toowoomba

Fantastic Furniture QLD, Toowoomba

4.7
(147)
Fantastic Furniture QLD, Townsville

Fantastic Furniture QLD, Townsville

4.7
(199)
Fantastic Furniture QLD, Windsor

Fantastic Furniture QLD, Windsor

4.6
(183)
Fantastic Furniture QLD, Mackay

Fantastic Furniture QLD, Mackay

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CategoryPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and Sofas
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