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Fantastic Furniture QLD
4.7 from 2,373 reviews

Reviews

4.7

2,373 reviews
5
(1,942)
4
(304)
3
(30)
2
(27)
1
(70)
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Kavi H.

Kavi H.South East Queensland, QLD

Webster Recliner Set: Process was too easy and value for money.

published

We recently bought the set and it was really good. It was very easy to assemble and very comfy as well. Excellent value for money. Great customer service. A special thank you goes to Emily from Windsor store. One single recliner came with a manufacturing error yet the store was so helpful and managed everything professionally and the chair was replaced within 8 days. Would recommend to anyone requiring a low-cost comfortable suite. Our cat Rosie approves this too.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor, QLD
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1 comment
Fantastic Furniture
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PETRO

PETROSouth East Queensland, QLD

  • 2 reviews

Excellent Mattress - Ann was Fantastica

published

Thanks to Ann, from the Burleigh Store, who gave me so much knowledge about the mattress, I ended buying it, even thought I never would have spent so much money on a mattress.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationBurleigh Heads
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Petro, thanks so much for shopping with us in Burleigh Heads and sharing your kind words! It is great to hear Ann was able to assist with your purchase and we hope to see you again soon. Kind regards Ryan and the Fantastic team

Bianca

BiancaSouth East Queensland, QLD

Beautiful Toronto Bedroom furniture

published

Found beautiful and good quality bedroom solid timber furniture. Great quality and affordable price. Originally came in for affordable tv cabinets for the children’s bedroom which we bought, we didn’t realise there was quality, stylish furniture we could buy for our bedroom too. And we used Afterpay...needless to say to decked out place out! Very happy, staff were lovely too.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBundall, Gold Coast
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1 comment
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Student desks at great prices

published

Showroom floor had many styles of desks making it easy to decide and purchase. We researched online first and was happy to see products on the floor to visualise making an easy and fast decision to purchase. Staff are friendly and helpful all way through to ordering and payment.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorth lakes
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Customer Service is Amazing!

published

The staff worked hard to have everything my partner and I needed to move into our new house. With delivery delays on products because of Covid-19 they worked incredibly hard with us and suppliers to find alternatives to the original products in the packages that were readily available and worked the overall price to accommodate swapping in different products. They also offered free delivery on one delivery because we had items coming at multiple different times.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns
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1 comment
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Rosemary

RosemarySouth East Queensland, QLD

Awesome Service & Price

published

All excellent but I'll need my son in law to put together for me once recieved as I am on a dissabilty due to previous injuries . But once assembled t will be very easy to use when pulling out the bed section love that it has hidden storage as well.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWest Ipswich QLD 4305
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Rosemary, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Harriet

HarrietSouth East Queensland, QLD

Great quality furniture at a reasonable price.

published

Went to fantastic furniture Ipswich and had a wonderful experience, the staff we’re friendly and the store immaculate. The furniture was stylish and good quality and the prices were extremely reasonable, very satisfied with my experience.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationIpswich
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Harriet, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store with our Ipswich team. We hope to serve you again in the future! Regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review

Taylah U.

Taylah U.South East Queensland, QLD

Amazing Customer Service/ Exchange Policy

published

Absolutely amazing customer service. My partner and I purchased quite a bit of furniture when we moved into our first home and have loved everything. However after about 9 months we noticed a slight tear within the fabric of our couch. I called the store and was told to email customer service with a photo. I received a response within 1 hour of sending my enquiry in and within 1 day of the couch coming into stock it was delivered to my house (which was further from where we were when we originally purchased the couch) and replaced from the original one, all covered under warranty. A great experience and really appreciated!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationHelensvale, Queensland
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1 comment
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Liz B.

Liz B.Wide Bay-Burnett, QLD

  • 3 reviews

Great product at great price - staff are very, very helpful.

published

Bundy store is great. The staff are very helpful and are not pushy at all (unlike another well known Aussie wide furniture store). There is a great range of products to suit most budgets; from the very basic for a first time teenage tenant through to better quality for the more established clients. We didn't want to spend a fortune (as we have pets who may inadvertantly damage furniture), but were able to find products that look like we spent a whole lot more than what we actually spent. Looks great; decent build; great value!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBundaberg, Queensland
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Liz, thanks so much for choosing to shop with us in Bundaberg! It is great to hear about the service received and also that you enjoy our wide range of furniture. We hope to see you back again very soon! Regards, Nick and the FF Team.

The reviewer stated that an incentive was offered for this review

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Free

FreeSouth East Queensland, QLD

  • 2 reviews

Dakota 5 seater lounge and tv unit

published

Great service. The staff are helpful and understand what they are selling. Value for money. Am actually about to buy more furniture from them again today to match a TV unit we got aswell. Very happy with the products.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLogan, QLD
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there! We are very pleased to hear about the service received from our Logan team. It is great that you are happy with the products, and we hope to serve you again very soon! Regards, Nick and the FF Team.

The reviewer stated that an incentive was offered for this review

Tina

TinaCentral Queensland, QLD

Wonderful Experience

published

Wonderful staff who are.more than happy to help and give advice. A well set our store with plenty of choice of products that cover all budgets. Will continue to make this our first stop when looking for future purchases.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMackay, QLD
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Tina, thank you for deciding to shop with us in Mackay! It is great to hear that the team are so wonderful, and we would love to see you back again soon. Regards, Nick and the FF Team.

JenniferSanderson

JenniferSandersonSouth East Queensland, QLD

Great affordable furniture

published

Always been able to find good quality furniture at an affordable price. I am so pleased with our new lounge suite which came fully assembled.very satisfied with the choices we had at the store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaroochydore Queensland
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Jennifer, thanks so much for choosing to shop with us in Maroochydore. We are happy to hear that you are pleased with your near lounge, and we hope to see you in store again soon! Regards, Nick and the FF Team.

Sofa Happy

Sofa HappyFar North Queensland, QLD

Great value and good service

published

We were looking for a new sofa set - good range of products in this store compared to other furniture stores around Cairns and friendly customer service. Delivery was on time and efficient

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns, QLD
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there! Thank you very much for shopping with us in Cairns. It is great to hear about the friendly customer service received, and we hope to see you back again in the near future! Regards, Nick and the FF Team.

The reviewer stated that an incentive was offered for this review

janagilbert

janagilbertFar North Queensland, QLD

Great furniture at right price

published

Repeat customer with growing needs. Have purchased many items from Fantastic Furniture including beds, bedroom suites for master and kids rooms, dining suite and office furniture. None have disappointed. Plan to upgrade one of the kids bedroom furniture later in the year and have already got my eyes on one of the kids bedroom suites displayed in the showroom now.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns, Qld 4870
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Jana! Thank you so much for continuing to shop with us at the Cairns store. We are thrilled to hear that you keep coming back and are a satisfied customer. We look forward to seeing you back again next time. Regards, Nick and the FF Team.

Happy Dad

Happy DadFar North Queensland, QLD

Bed for daughter she loves it

published

Staff were super friendly. We purchased our first bed for our 2yo. Bed was priced incorrectly and staff honoured the cheaper price without question. Very professional staff.

Store layout is easy to find and they have a good range of kids beds from bunks to trundles to complete Star Wars themed bed with matching cupbards

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns QLD
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review

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Krystal H.

Krystal H.Wide Bay-Burnett, QLD

Great Service, Affordable and everything we wanted

published

We headed into the store not knowing exactly the furniture we wanted but a rough idea, the lovely young lady gave us so much information and space to check and everything. She helped so much we walked out with everything we needed at half the price we thought we were going to have to pay!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationQld Hervey Bay
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Krystal H., thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review

shontelle

shontelleSouth East Queensland, QLD

Great customer service experience

published

it was great feeling walking into a store which is clean friendly and inviting. Great customer service and alot of variety of choices to choose from. Thanks heaps for the great product and service

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationlogan qld
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Shontelle, thank you very much for choosing to shop at our Logan store. It is great to hear about the service received, and we are glad that you like the products too! We hope to serve you again in the near future. Regards, Nick and the FF Team.

Affordable prices, not much customer service.

published

Looking for dining chairs I had seen on the website. Found them, tried them, decided to buy them without any help from staff. Approached the checkout, eventually served but can't have the chairs for 4 to 8 weeks. Glad I'm not in a hurry.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville
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1 comment
Fantastic Furniture
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Sarah

SarahFar North Queensland, QLD

Best study desk

published

Went to look for a bigger desk for my studies, found one I really liked. Courtney was so lovely and helpful. As it was not in stock I was told 3 weeks but was so excited to hear it had arrived in less then 2 weeks. The boys at the warehouse were polite and efficient and loaded it in to my car nicely. I’m so happy with my desk it’s such a good size for my Accounting studies (previous desk was Kmart one very small)

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review

the manager and handling customer complaints

published

I bought a bed and when we started putting it together at home with the draws that fit underneath the bed, some P7 parts were missing. I was upset when I rang the stall and spoke with the manager. The young girl was great at diffusing the situation and made me feel at ease very quickly. She asked how would I like things to be resolved and was willing to take on board my suggestions, and on top of that went out of her way herself by dropping in the parts needed on her way home.
Great customer service and a Manager that genuinely listened and followed things through.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMorayfield queensland
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1 comment
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Questions & Answers

Linda

Lindaasked

QLD, Windsor

I'm trying to contact the Windsor store on 07 33571142 but can't get through.
Is the phone out of order?
Is there another number I can call?
Many thanks,
Linda Dempster.

2 answers
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there Linda, I am very sorry to hear you haven't been able to reach our Windsor store. Please contact us via our website with your details and we can arrange a call back for you. Kind regards Ryan and the Fantastic team

Linda
Linda

Thank you, Ryan. Luckily, the phone line was working the next morning so I managed to speak to the staff.

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