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Fantastic Furniture QLD
4.7 from 2,084 reviews

Value for money and good service

I like the fact that you get to choose your own fabrics for most of the lounge furniture. A lot of stores don't have that option. The only qualm I have is that a lot of their products have to be assembled.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLogan
1 comment
Hi Lynda Mather, thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your feedback. We hope to see you back soon! Regards Ryan and the Fantastic Team

Great store, Friendly staff

We saw the table we wanted on line ,called for availability and picked it up

Staff were fun to buy from...and the hall table exactly suited our needs. This is ghe fourth time we have bought from Fantastic.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBurleigh Heads
1 comment
Hi Morgan S., We are thrilled to hear you had a great time purchasing from our team in-store! Thanks so much for continuing to choose us, we really appreciate it! We look forward to seeing you again. Kind regards Ryan and the Fantastic team

Awesome service

The staff were fantastic a pleasure doing business with them, very helpful with all the products that I purchased, and would recommend them anytime, and organising to have a product delivered .

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRockhampton QLD
1 comment
Hi Darren, that's wonderful to hear! Thank you so much for choosing us and sharing your experience with us! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Terrible quality, even worse response

Decided to give my 8 year old office a new fit out. Bought a white L shaped Como desk from Fantastic to replace my exiting L shaped desk. Stripped office out on the Friday, and disposed of my old desk. Spend Sat and Sunday paining and laying new floors, before returning furniture to my office late Sunday afternoon, ready for work on Monday morning.

Last to go in was the desk that had to be assembled. Opened the box and was met with chip's all over the place. Some big chips had been badly "touched up" with white paint and there was resulting paint residue on many areas. It looked like a second hand item with an attempt made to hide wear and tear. I had no option but to assemble the desk as I had to work on Monday and have the office ready for clients to come for meetings.

I contacted the customer service via their online form on Monday, as their website said someone would attend to my email within 24hrs. I received a confirmation email to say they had received it with a number assigned to my query. 24 hrs passed but I did not hear from them.

4 days later I replied to the confirmation of receipt email, asking when someone will be attending to my case. Waited for 5 more days and emailed again...this time adding photo's so they could see the issue. Well it made no difference and today its day 12 and so far no one has responded or contacted me.

It is now very obvious to me that their customer service is non existent and that they sell items of furniture that is faulty and more like seconds. I def did not spend all the time and money to make my office look new and fresh, just to have a desk that looks secondhand . The last photo is the actual desktop front edge, right where my clients sit

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMorayfield
1 comment
Hi BlessedHope, I am very sorry to see the condition that your desk has arrived in and sincerely for the delayed response. We would really like to get this issue resolved for you, could you kindly send us a private message or email to reviews@fantasticfurniture.com.au with your sales order number and contact details? Kind regards Ryan and the Fantastic team

Great variety price and service

MY new lounge was exactly what I wanted and service was quick and friendly.i would definitely go to fantastic First in the future.skso the coffee table was easy to assemble because of great instructions.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCapalaba fantastic furniture
1 comment
Hi Ruggie, that is wonderful to hear you found the perfect lounge and coffee table in our store! We appreciate you sharing your experience and we hope to see you again. Kind regards Ryan and the Fantastic team

Value for money

Very helpful on many products, value for money. Best place to buy a Mattress. Delivery experience was excellent. The Sales staff very helpful when picking out a mattress. Took the time to explain the best one & how to pick the correct one for your size etc

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRockhampton Qld
1 comment
Hi David, thanks so much for choosing to shop with us. We are so glad to hear that the staff were helpful at Rockhampton, and we hope to see you back again in the near future. Regards Nick and the Fantastic team.

Love the furnishings and helpful staff

Easy to navigate, quality is good, satisfied with products, easy to assemble, staff were helpful and made great suggestions to match my needs and also helpful with pricing according to my budget.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHervey Bay Queensland
1 comment
Hi Suzie, thanks so much for choosing to shop with us. It is great to hear that the staff were so helpful at Hervey Bay, and also that you are so happy with your products! We hope to see you back in store again in the near future. Regards Nick and the Fantastic team.

Thank you

The staff were very helpful and the store had a wide range of options. Not only did we go instore but also dealt with staff over the phone. They were always helpful, professional and very obliging.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMaroochydore

Great customer service, affordable, fantastic, afterpay

I hate shopping, I hate false sales people trying to bleed you to spend to your limit. But not fantastic furniture staff in cairns. My nerves were put at ease, the staff very down to earth, friendly and real.
Affordable prices, plus afterpay, I walked out, getting what I needed and didn't feel rushed or pushed to get the bigger or better product. I was helped not pushed and the sales staff made me feel like I was spending up big still.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns
1 comment
Hi Michelle H., thank you for shopping with us and taking the time to tell us about your experience. We really appreciate it! It is wonderful to hear that you were happy with team and store and that our Afterpay option made your purchase even easier! We hope to serve you again in the future! Regards Ryan and the Fantastic team

Different

First time to the store so lack of awareness of layout of store but staff member directed us to the sections we were looking for. The only down side was we were not informed that the products came in packs.

Product Quality
Customer Service
Return Claim MadeNo
Product Appearance Not as advertised
Store LocationRockhampton
1 comment
Hi Mick Hubbard, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team

Was sold 'floor stock ' and one week later still waiting for confirmation that I am able to pick up new items

As stated above, one week later still waiting for confirmation that I am able to pick the purchase up. Good thing that I did not make space for the new furniture before I went to the morayfield shop.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMorayfield
1 comment
Hi marius laynes, I am terribly sorry to hear you haven't received notification that your order is ready for collection. Please send us a message at reviews@fantasticfurniture.com.au with your order and contact details so we can look into this for you. Kind regards Ryan and the Fantastic team

Very helpful staff and excellent service

The store was very neat but arranged all over the place to set up a lounge room lol super helpful staff and great service, fantastic price. We will be back.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationToowoomba
1 comment
Hi Fern N., thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experiences with our team members and products! We hope to serve you again in the future! Regards Ryan and the Fantastic team

Lovely

Yes great staff always easy to find and purchase. Will go back again and again. My over all experience was just so fantastic. Thanks to all the staff.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLogan
1 comment
Hi John, thanks very much for sharing your kind words about our Logan team! We appreciate you shopping with us and we look forward to your next visit. Kind regards Ryan and the Fantastic team

Great staff

Found what I needed after asking helpful staff. They explained the differences and showed me the options and I chose the one that suited me. The quality is fine for what I need.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaroochydore
1 comment
Hi Josie, thanks so much for choosing to shop with us in Maroochydore! That's great to our team in-store were friendly and helpful. We hope to see you again in store in the future. Regards Ryan and the Fantastic team

A great choice of furniture. Lovely helpful staff.

We found Fantastic Furniture spacious and easy to navigate. A great choice of styles and prices. We are very happy with our quality products. Everything bought for our 90yo father entering a retirement village. Comfort was definitely priority.
Assembly was no problem.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaroochydore
1 comment
Hi John, thanks so much for choosing to shop with us in Maroochydore. We are so glad to hear that the staff were lovely and helpful. We look forward to seeing you back again in the near future. Regards Nick and the Fantastic team.

Ho Ho Ho Fantastic Furniture

The store was easy to navigate & items are arranged strategically. The range of products is commendable. Some items are straight forward & easy to assemble but some required better non confusing instruction. Overall experience was good.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationToowoomba
1 comment
Hi Ryan, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

perfect experience

I was instore only moments when I got assistance and within half an hour i had most of my goods and left happy. My other item came the next day and again was great service.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationIpswich
1 comment
Hi Narrelle C, thanks for shopping your in-store experience online! It is wonderful to hear you were able to take most of your items on the same day. We hope to see you again! Kind regards Ryan and the Fantastic team

Rude staff

Staff were rude & ignored me a number of times,staff didn't know about the product, needed return to the store as was given wrong products, no care was given by the staff

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi Veronica G, I am terribly sorry to hear about your recent experience in our store and sincerely apologise. Would it be possible to send us an email to review@fantasticfurniture.com.au with your contact and sales order details? Kind regards Ryan and the Fantastic team

Very happy with purchase

Went in store to purchase a king mattress..we had decided on one but when it was delivered the new mattress was a lot higher on our base that we had..so talked to the sales assistant Ashlea and seeing we had not opened the covering on our mattress we were able to exchange for another mattress...mattress now is lower for me which is more comfortable..very happy with our purchase..

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHervey Bay 4655
1 comment
Hi Jeff, that is great to hear Ashlea was about to assist with exchanging the mattress for you and you are happy with your new mattress. We hope to see you again soon. Kind regards Ryan and the Fantastic team

Great customer service

Very helpful staff, great value for money, well set out store, easy to follow instructions when putting my furniture together, happy with my product, thank you Fantastic Furniture Burleigh Heads

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBurleigh Heads
1 comment
Hi Joe, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

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