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Fantastic Furniture QLD, Helensvale

Fantastic Furniture QLD, Helensvale

4.8 from 152 reviews

Reviews

Review distribution

5 star
133
4 star
15
3 star
3
2 star
0
1 star
1

Janice Franklin

Janice FranklinMid North Coast, NSW

  • 14 reviews
  • 12 likes

Women on your own don't buy.

published

I am a pensioner lady living on my own, my furniture arrived in boxes yesterday, I was told that the only things put together was the desk and cabinet, desk not together and cabinet packed in large box asked the delivery guys if they could unpack it, not allowed.
Never again will I be buying furniture from any company that does not deliver furniture put together.
I am now looking for a new lounge suite does it come in pieces? anyone know of any good furniture stores that sell you your furniture put together.
Beware if you are elderly check first if furniture is together otherwise don't buy ask before you buy, this I didn't do!!
I feel like sending the whole lot back.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo

Helpful and knowledgeable staff

published

I wanted to purchase a budget bed and mattress for a spare room. I had not been to a Fantastic Furniture store before. I was pleasantly surprised! Staff member was very helpful and I did purchase.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHelensvale QLD
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Wendy, thanks very much for visiting us! It is great to hear you are enjoying our range and received wonderful service in-store. We hope to see you again soon! Kind regards Ryan and the Fantastic team

Barry

BarrySouth East Queensland, QLD

  • Verified customer

Hampton Lounge Just what we wanted!

published

Found the ideal lounge for our requirements, staff member Tamika was extremely helpful with ideas and options. Good range of products at reasonable prices. However, did think their fabric range a little limited.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHelensvale
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Barry, thanks so much for your kind words! It is wonderful to hear you had a great experience with Tamika and our product range. We hope to see you again soon. Kind regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review

Megan Jarvis

Megan JarvisSouth East Queensland, QLD

Love the Kingston Range!

published

The Helensvale store is beautifully presented. We love the variety of products and the affordable prices on the packages. We purchased the Kingston bedroom set and absolutely love it. Beautiful dark wood look with solid bold items. This set was very easy to assemble and some items already came assembled - the bedside tables and the tall boy dresser.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHelensvale
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Faye Waikari

Faye Waikari

  • 2 reviews

Amazing friendly staff. Wide selection of products

published

I found it very easy to navigate the store for products I was looking for. As there was a wide selection it was difficult to make a decision with so many choices. Found I got value for money

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHelensvale Qld
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Faye! Thank you for shopping with us at Helensvale and sharing your experience. We are glad to hear that it was easy to navigate the store, and we hope to see you back again in the future! Regards Nick and the Fantastic team.

The reviewer stated that an incentive was offered for this review


John Ligthart

John LigthartSouth East Queensland, QLD

  • 2 reviews
  • 4 likes

Great store with great and very helpful staff.

published

We have bought from Fantastic before and knew what we wanted and were sure we would find it at Fantastic. It is a very sturdy and solid chest of drawers and putting it together was a breeze.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationHelensvale.
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi John Ligthart, thanks so much for taking the time to share your experience! We are delighted to hear you found the perfect chest of drawers and we hope to see you again. Kind regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review


Julie

JulieSouth East Queensland, QLD

Fantastic by name Fantastic by service quality and price !!!

published

Very easy furniture displayed in room as in lounges with lounges coffee tables etc great variety colours and fabrics to choose from I was shopping for a sofa bed lounge as the lounge I chose didn’t have a sofa bed Darlene explained they would put one in I was extatic for the price I was offered I bought the lounge can’t wait for it to be delivered

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHelensvale QLD
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Julie, thanks very much for taking the time to share your thoughts and experience in our store! We hope you are enjoying your new sofa bed soon. Kind regards Ryan and the Fantastic team


Value for money

published

Fun experience and value for money. Staff were great and good fun! Always buy furniture from Fantastic - I mostly shop for bedding for myself and family and have always been satisfied with product

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHele
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Excellent quality & price

published

Staff are always friendly & more than happy to help you. Would recommend Fantastic Furniture to family & friends. Purchase & pick up was quick & easy. Assembly was a bit slow but directions were easy to follow.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHelensvale
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Karen, thank you very much for choosing to shop with us in Helensvale and taking the time to share your experiences. We hope to serve you again in the future. Regards Angelina and the Fantastic team

Darren

DarrenSouth East Queensland, QLD

Good store of product with friendly staff to match.

published

I found the staff to be friendly and knowledgeable. A great range of options and styles of all furnishings to see and try before purchase. Great delivery service to help the house hold move.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationHelenvals
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Yesh

YeshSouth East Queensland, QLD

Value for money and friendly service

published

Easy to find the store and has got very good parking facility. friendly service by the staff and was delieverd on time . The only issue was the quality of fasteners

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHelensvale
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Yesh, thanks so much for sharing your thoughts about our stores! We are glad to hear you received friendly helpful service and we look forward to seeing you again. Kind regards Ryan and the Fantastic team


Great service

published

Friendly kind staff willing to help out and explain where everything in store was. Layout in store easy to navigate Quick from purchase to pickup. Got what we needed and picked up with 15 mins.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Mish, we are so glad our friendly in-store team were able to assist you and help out with any questions! We are glad your visit was quick and easy. Kind regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review


Gina M

Gina MSouth East Queensland, QLD

Had excatly what I wanted, at a good price

published

Easy to find what I was looking for.
Ordering with staff was easy. Choice of fabrics was Good, not to many that it became confusing and hard to choose.
Also found other furniture that I will return to buy. Was disappointed with a bed frame that looked great, but on closer inspection was flimsy and looked difficult to assenble. Pity because it was excatly what I wanted.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHelensvale
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Gina M, thanks so much for taking the time to share your feedback and thoughts on our stores and range. We hope to see you again soon. Kind regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review


Keri

KeriSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Great customer service

published

Samuel was very helpful in showing us the item that i had asked to see, gave us all the information about the product and how it came packaged and how to assemble it. We love our double recliner it is very comfortable and great price.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHelensvale
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Jav

JavSouth East Queensland, QLD

Very impressed bed suite

published

Great staff and very helpful ..good quality and products are always in stock. .will definatly shop here again..never had an issue on previous item we have purchased from this store

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Jav, thank you for choosing to shop with us and sharing your in store experience online! We look forward to seeing you in store again soon. Regards Ryan and the Fantastic Team

Phil

PhilSouth East Queensland, QLD

  • 5 reviews
  • 3 likes

Good shopping experience.

published

Easy to find your way around the store, good range of products to offer,very satisfied with my purchase., NO, VERY HARD. As i am getting on in years, i found this unit very complex. Took almost 3 hours to to assemble.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationHelensvale.
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Phil, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team


  • Verified customer

Dining suite

published

Easy click and collect purchase staff were helpful and friendly. Great product that fitted in with my new furniture. Thank you

Shop LocationQLD, Helensvale
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Shaz, thank you very much for choosing us and sharing your experience online! We hope to serve you again in the future! Regards Ryan and the Fantastic team


  • Verified customer

Great products and a great price to match

published

Products were as described, easy to assemble, sturdy furniture that look great and didnt cost a fortune! Happy customers, thanks

Shop LocationQLD, Helensvale
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Simone, thank you for choosing to shop with us and sharing your experience online! We look forward to serving you again soon. Regards Ryan and the Fantastic Team


Catherine

Catherine

  • 2 reviews

Fantastic furniture is great

published

Love the furniture lots of variety and colour and the price is reasonable. Wonderful shopping experience. I'll be back to buy more furniture soon.

Shop LocationQLD, Helensvale
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Catherine, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture! We hope to see you again in store in the future. Regards Jessica and the Fantastic team


Great service and products

published

Great quality, fantastic price and easy to assemble. Receive excellent customer service in store, have purchased many items from fantastic furniture and they have all been great quality

Shop LocationQLD, Helensvale
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Kerri, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Jessica and the Fantastic team


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Details

CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Miscellaneous and Sofas
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