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Fantastic Furniture QLD, Helensvale

Fantastic Furniture QLD, Helensvale

4.8 from 159 reviews

Reviews

(139)
(16)
(3)
(0)
(1)
  • Product Quality
    4.7 (22)
  • Return Claim MadeYes (0) · No (23)
  • Warranty Claim MadeYes (2) · No (21)
  • Product Appearance As advertised (83%) · Not as advertised (17%)
  • Customer Service
    4.9 (23)
Annette

AnnetteRichmond-Tweed, NSW

Value, Quality furniture

published

Quality of lounge is excellent for the price. All the latest styles and colour fabrics. The fabric protection plan was so easy to take out and the after care fabulous.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHelensvale
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Annette, thank you for choosing to shop with us. We are so glad to hear that you are happy with your lounge, and we hope to see you in our Helensvale store again soon! Regards Nick and the Fantastic Team.

Belinda

BelindaSouth East Queensland, QLD

  • 2 reviews

Great service

published

After going to another local furniture store solo and waiting while couple after couple were served ahead of me, I headed to Fantastic Furniture and could not have been treated better. The young male staff member was super helpful answering my questions about buying and assembling a bookshelf. Thanks Fantastic Furniture for recognising that single professional women are buyers and for your friendly service - I'll be back!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHome World Helensvale
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
beau g.

beau g.South East Queensland, QLD

Love the place

published

Good choice of furniture at an affordable price and friendly and helpful staff made the experience very easy. If only I won the lotto I could go crazy in that place.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLounge suite, dining table, chairs and a bedroom suite
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review

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Aaron B

Aaron BSouth East Queensland, QLD

Great staff

published

Fantastic staff were very friendly and helpful. Fast delivery times also. Ordered a living room package and couch and the quality great. The few flat packs we had came with really easy to understand instructions.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHelensvale
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
dani

daniSouth East Queensland, QLD

Excellent products

published

I love the items i buy, they are easy to assemble & i enjoy putting it together.
the customer service is excellent & very warming so thank you so much.
i brought everything from the store except my bed

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Dani, thanks so much for choosing to shop with us at our Helensvale store. It is great to hear that you received such excellent customer service, and we hope to see you back again in the near future! Regards Nick and the Fantastic Team.

The reviewer stated that an incentive was offered for this review

Satisfied

published

It was easy to locate the product I wanted, and I went online first to choose which bed I wanted, it was easy to assemble with instructions given and I found it really affordable for the bedding range that was available

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHelensvale
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Peter, thank you for choosing to shop with us in Helensvale. We are so glad to hear about this experience, and we hope to see you back again in the future! Regards Nick and the Fantastic Team.

The reviewer stated that an incentive was offered for this review

Great Customer service

published

I have purchased multiple things from Fantastic Furniture Helensvale and the quality has always been great and the staff have always been extremely helpful and professional. Its always my go to store

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHelensvale
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Alison, thanks very much for shopping with us! Its always a pleasure to hear when our Helensvale team are friendly and helpful and we will pass your kind words along! Kind regards Ryan and the Fantastic team

Janice Franklin

Janice FranklinMid North Coast, NSW

  • 15 reviews

Women on your own don't buy.

published

I am a pensioner lady living on my own, my furniture arrived in boxes yesterday, I was told that the only things put together was the desk and cabinet, desk not together and cabinet packed in large box asked the delivery guys if they could unpack it, not allowed.
Never again will I be buying furniture from any company that does not deliver furniture put together.
I am now looking for a new lounge suite does it come in pieces? anyone know of any good furniture stores that sell you your furniture put together.
Beware if you are elderly check first if furniture is together otherwise don't buy ask before you buy, this I didn't do!!
I feel like sending the whole lot back.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Helpful and knowledgeable staff

published

I wanted to purchase a budget bed and mattress for a spare room. I had not been to a Fantastic Furniture store before. I was pleasantly surprised! Staff member was very helpful and I did purchase.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHelensvale QLD
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Wendy, thanks very much for visiting us! It is great to hear you are enjoying our range and received wonderful service in-store. We hope to see you again soon! Kind regards Ryan and the Fantastic team

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Barry

BarrySouth East Queensland, QLD

Hampton Lounge Just what we wanted!

published

Found the ideal lounge for our requirements, staff member Tamika was extremely helpful with ideas and options. Good range of products at reasonable prices. However, did think their fabric range a little limited.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHelensvale
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Barry, thanks so much for your kind words! It is wonderful to hear you had a great experience with Tamika and our product range. We hope to see you again soon. Kind regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review

Megan Jarvis

Megan JarvisSouth East Queensland, QLD

Love the Kingston Range!

published

The Helensvale store is beautifully presented. We love the variety of products and the affordable prices on the packages. We purchased the Kingston bedroom set and absolutely love it. Beautiful dark wood look with solid bold items. This set was very easy to assemble and some items already came assembled - the bedside tables and the tall boy dresser.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHelensvale
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Faye Waikari

Faye Waikari

  • 2 reviews

Amazing friendly staff. Wide selection of products

published

I found it very easy to navigate the store for products I was looking for. As there was a wide selection it was difficult to make a decision with so many choices. Found I got value for money

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHelensvale Qld
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Faye! Thank you for shopping with us at Helensvale and sharing your experience. We are glad to hear that it was easy to navigate the store, and we hope to see you back again in the future! Regards Nick and the Fantastic team.

The reviewer stated that an incentive was offered for this review

John Ligthart

John LigthartSouth East Queensland, QLD

  • 2 reviews

Great store with great and very helpful staff.

published

We have bought from Fantastic before and knew what we wanted and were sure we would find it at Fantastic. It is a very sturdy and solid chest of drawers and putting it together was a breeze.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationHelensvale.
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi John Ligthart, thanks so much for taking the time to share your experience! We are delighted to hear you found the perfect chest of drawers and we hope to see you again. Kind regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review

Julie

JulieSouth East Queensland, QLD

Fantastic by name Fantastic by service quality and price !!!

published

Very easy furniture displayed in room as in lounges with lounges coffee tables etc great variety colours and fabrics to choose from I was shopping for a sofa bed lounge as the lounge I chose didn’t have a sofa bed Darlene explained they would put one in I was extatic for the price I was offered I bought the lounge can’t wait for it to be delivered

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHelensvale QLD
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Julie, thanks very much for taking the time to share your thoughts and experience in our store! We hope you are enjoying your new sofa bed soon. Kind regards Ryan and the Fantastic team

Value for money

published

Fun experience and value for money. Staff were great and good fun! Always buy furniture from Fantastic - I mostly shop for bedding for myself and family and have always been satisfied with product

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHele
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Furniture Shops

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Excellent quality & price

published

Staff are always friendly & more than happy to help you. Would recommend Fantastic Furniture to family & friends. Purchase & pick up was quick & easy. Assembly was a bit slow but directions were easy to follow.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHelensvale
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Karen, thank you very much for choosing to shop with us in Helensvale and taking the time to share your experiences. We hope to serve you again in the future. Regards Angelina and the Fantastic team

Darren

DarrenSouth East Queensland, QLD

Good store of product with friendly staff to match.

published

I found the staff to be friendly and knowledgeable. A great range of options and styles of all furnishings to see and try before purchase. Great delivery service to help the house hold move.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationHelenvals
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Yesh

YeshSouth East Queensland, QLD

Value for money and friendly service

published

Easy to find the store and has got very good parking facility. friendly service by the staff and was delieverd on time . The only issue was the quality of fasteners

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHelensvale
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Yesh, thanks so much for sharing your thoughts about our stores! We are glad to hear you received friendly helpful service and we look forward to seeing you again. Kind regards Ryan and the Fantastic team

Great service

published

Friendly kind staff willing to help out and explain where everything in store was. Layout in store easy to navigate Quick from purchase to pickup. Got what we needed and picked up with 15 mins.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Mish, we are so glad our friendly in-store team were able to assist you and help out with any questions! We are glad your visit was quick and easy. Kind regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review

Gina M

Gina MSouth East Queensland, QLD

Had excatly what I wanted, at a good price

published

Easy to find what I was looking for.
Ordering with staff was easy. Choice of fabrics was Good, not to many that it became confusing and hard to choose.
Also found other furniture that I will return to buy. Was disappointed with a bed frame that looked great, but on closer inspection was flimsy and looked difficult to assenble. Pity because it was excatly what I wanted.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHelensvale
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Gina M, thanks so much for taking the time to share your feedback and thoughts on our stores and range. We hope to see you again soon. Kind regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review

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