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Fantastic Furniture QLD, Helensvale

Fantastic Furniture QLD, Helensvale

4.8 from 168 reviews · View Statistics

Reviews

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Treshan

Treshan

  • 2 reviews
  • 1 like

No warranty claim. Waiting 4 months . Always giving fake promises

published

When I check your website it says so many things about warranty and fake advertising. My sofas colour faded in 6 months and we are waiting 4 months for a claim sending so many messages to get a reply . My 3 seater sofa base colour all faded , 2 seater cushions colour faded . Why are you guys doing like this? Please don’t promise and misleading advertising. When I called few times nobody comes to the line . No proper email back. So disappointed! Always the manager says it’s coming coming on the way . I complained to the consumer affairs. Don’t ever buy from these guys.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationHelensvale
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1 comment
Fantastic Furniture
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Kate

KateQueensland

Poor customer service and product

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHelensvale qld.
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Very bad quality sofas and worst customer service. Never buy from them . No after sales service!!!

published

I bought a sofa set 8 months ago. All the colour faded and the sofa strink . Cushions don't fit properly.. I emailed them many times . Spoke to a manager at Ipswich store . Still didn't get back to me with a proper answer . Can't even claim my warranty . Because they don't reply . This is unbelievable. I have bought so much stuff from them . Never expected this kind of bad service. I can't use this sofa anymore . It's not even 1 year. They do fake advertising about warranty and customer service . Never trust this company. So bad quality products.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationHelensvale store
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
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Ashleigh Lewis

Ashleigh LewisSouth East Queensland, QLD

My bedroom is now complete

published

The customer service was wonderful. Both front and back. The furniture was I a rock so no need to wait for it to be shipped in. The furniture was straight forward with the instructions. The furniture now looks great and has completed my bedroom project. I would recommend the Helensvale store to anyone.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationHelensvale
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Ashleigh, this is great to hear! We are so glad that the Helensvale team were wonderful and helped you to complete your bedroom project. I'm sure we will see you back again in the future! Regards, Nick and the FF Team.

The reviewer stated that an incentive was offered for this review

Taylah U.

Taylah U.South East Queensland, QLD

Amazing Customer Service/ Exchange Policy

published

Absolutely amazing customer service. My partner and I purchased quite a bit of furniture when we moved into our first home and have loved everything. However after about 9 months we noticed a slight tear within the fabric of our couch. I called the store and was told to email customer service with a photo. I received a response within 1 hour of sending my enquiry in and within 1 day of the couch coming into stock it was delivered to my house (which was further from where we were when we originally purchased the couch) and replaced from the original one, all covered under warranty. A great experience and really appreciated!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationHelensvale, Queensland
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1 comment
Fantastic Furniture
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Keri

KeriSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Exactly what we were after

published

We looked online before coming into the store to look at the lounges. We tried the few we liked and decided on 1. Had to order the lounge in but that was ok as we didn't need it straight away. Cant wait for it to arrive.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationHelensvale
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Keri, thanks so much for shopping with us! We are glad to hear we had a wide range of lounges you liked and we hope you are enjoying your new lounge soon! Kind regards Ryan and the Fantastic team

Paige

PaigeSouth East Queensland, QLD

Great Customer Service!

published

Within in a couple of minutes of walking into the store, I was greeted by a friendly team member. She was able to show me the product I wished to order in the showroom, very easy to navigate and find your way around the floor. The team member who helped me was friendly and very professional. Definitely made my purchasing experience an absolute breeze.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationHelensvale, QLD
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1 comment
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Pam

PamSouth East Queensland, QLD

Customer service at its best

published

Tried to order online couldn’t finalise transaction .Rang store and got through immediately and spoke to Melissa .She finalised my Buy .Went to the store and the customer service was amazing .Great price no wait time .Dealt with by Melissa again .Fast efficient friendly .Customer service is my number one priority.Above average service at Helensvale by all staff .I will be back .

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationHelensvale
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Pam, thanks so much for choosing to shop with us. It is great to hear that Melissa from our Helensvale team was able to provide such excellent service, and we look forward to seeing you back again soon! Regards Nick and the Fantastic Team.

Value for money

published

Navigating around the store was relatively easy. The product range on display was very good. Good quality products and the pricing was eye catching. Furniture we have purchased was relatively easy to assemble if you follow the instructions.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationHelensvale Qld.
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Warren, thank you very much for visiting our Helensvale store. It is great to hear that the store was easy to navigate and that you like our range of products. We hope to see you in store again in the future! Regards Nick and the Fantastic Team.

The reviewer stated that an incentive was offered for this review

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Ben

BenSouth East Queensland, QLD

Fast and efficient friendly service

published

We walked into the store and spotted what we wanted almost straight away even though there was a lot of choice, and within 1 minute we were approached and asked if we needed any help. Super customer service well done Sharon.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store Locationhelensvale
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Ben, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Jivani and the Fantastic team

The reviewer stated that an incentive was offered for this review

Annette

AnnetteRichmond-Tweed, NSW

Value, Quality furniture

published

Quality of lounge is excellent for the price. All the latest styles and colour fabrics. The fabric protection plan was so easy to take out and the after care fabulous.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationHelensvale
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Annette, thank you for choosing to shop with us. We are so glad to hear that you are happy with your lounge, and we hope to see you in our Helensvale store again soon! Regards Nick and the Fantastic Team.

Belinda

BelindaSouth East Queensland, QLD

  • 2 reviews

Great service

published

After going to another local furniture store solo and waiting while couple after couple were served ahead of me, I headed to Fantastic Furniture and could not have been treated better. The young male staff member was super helpful answering my questions about buying and assembling a bookshelf. Thanks Fantastic Furniture for recognising that single professional women are buyers and for your friendly service - I'll be back!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationHome World Helensvale
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1 comment
Fantastic Furniture
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beau g.

beau g.South East Queensland, QLD

Love the place

published

Good choice of furniture at an affordable price and friendly and helpful staff made the experience very easy. If only I won the lotto I could go crazy in that place.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLounge suite, dining table, chairs and a bedroom suite
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review

Aaron B

Aaron BSouth East Queensland, QLD

Great staff

published

Fantastic staff were very friendly and helpful. Fast delivery times also. Ordered a living room package and couch and the quality great. The few flat packs we had came with really easy to understand instructions.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationHelensvale
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
dani

daniSouth East Queensland, QLD

Excellent products

published

I love the items i buy, they are easy to assemble & i enjoy putting it together.
the customer service is excellent & very warming so thank you so much.
i brought everything from the store except my bed

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Dani, thanks so much for choosing to shop with us at our Helensvale store. It is great to hear that you received such excellent customer service, and we hope to see you back again in the near future! Regards Nick and the Fantastic Team.

The reviewer stated that an incentive was offered for this review

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Satisfied

published

It was easy to locate the product I wanted, and I went online first to choose which bed I wanted, it was easy to assemble with instructions given and I found it really affordable for the bedding range that was available

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHelensvale
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Peter, thank you for choosing to shop with us in Helensvale. We are so glad to hear about this experience, and we hope to see you back again in the future! Regards Nick and the Fantastic Team.

The reviewer stated that an incentive was offered for this review

Great Customer service

published

I have purchased multiple things from Fantastic Furniture Helensvale and the quality has always been great and the staff have always been extremely helpful and professional. Its always my go to store

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationHelensvale
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Alison, thanks very much for shopping with us! Its always a pleasure to hear when our Helensvale team are friendly and helpful and we will pass your kind words along! Kind regards Ryan and the Fantastic team

Janice

JaniceMid North Coast, NSW

  • 16 reviews
  • 12 likes

Women on your own don't buy.

published

I am a pensioner lady living on my own, my furniture arrived in boxes yesterday, I was told that the only things put together was the desk and cabinet, desk not together and cabinet packed in large box asked the delivery guys if they could unpack it, not allowed.
Never again will I be buying furniture from any company that does not deliver furniture put together.
I am now looking for a new lounge suite does it come in pieces? anyone know of any good furniture stores that sell you your furniture put together.
Beware if you are elderly check first if furniture is together otherwise don't buy ask before you buy, this I didn't do!!
I feel like sending the whole lot back.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Helpful and knowledgeable staff

published

I wanted to purchase a budget bed and mattress for a spare room. I had not been to a Fantastic Furniture store before. I was pleasantly surprised! Staff member was very helpful and I did purchase.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationHelensvale QLD
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Wendy, thanks very much for visiting us! It is great to hear you are enjoying our range and received wonderful service in-store. We hope to see you again soon! Kind regards Ryan and the Fantastic team

Barry

BarrySouth East Queensland, QLD

Hampton Lounge Just what we wanted!

published

Found the ideal lounge for our requirements, staff member Tamika was extremely helpful with ideas and options. Good range of products at reasonable prices. However, did think their fabric range a little limited.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationHelensvale
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Barry, thanks so much for your kind words! It is wonderful to hear you had a great experience with Tamika and our product range. We hope to see you again soon. Kind regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review

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Details

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CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Miscellaneous and Sofas
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