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Fantastic Furniture QLD, Ipswich

Fantastic Furniture QLD, Ipswich

4.8 from 197 reviews

Reviews

4.8

197 reviews
5
(169)
4
(22)
3
(2)
2
(0)
1
(4)
  • Product Quality
    4.7 (27)
  • Return Claim MadeYes (0) · No (28)
  • Warranty Claim MadeYes (1) · No (26)
  • Product Appearance As advertised (87%) · Not as advertised (13%)
  • Customer Service
    4.9 (29)
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Cher

CherSouth East Queensland, QLD

Exactly what we were looking for

published

We had no trouble finding what we needed in the store.
We were more than satisfied with the range and quality of products within our price range.
Easy to assemble, husband managed it.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWest Ipswich, Queensland
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Cher, thank you so much for shopping with us. It is great to hear that you were able to find what you were after, and we hope to see you in our Ipswich store again soon. Regards, Nick and the FF Team.

Nicholas B.

Nicholas B.South East Queensland, QLD

Happy with purchase

published

Went to store looking for comfortable office chair after a back injury. Was easy to find relevant section of the store.
Plenty of displays on offer to test comfort.
Had 1 last stock of the chair we wanted luckily.
Build quality is not the best in terms of fixtures and I can see the fake leather wearing quickly.
Overall happy with the product

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationipswich
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review

Nicole

Nicole

  • 2 reviews

Problem fixed! Thanks Ipswich Fantastic!

published
Customer Service
Product Quality
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
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Richie

RichieSouth East Queensland, QLD

  • 3 reviews

Great Furniture

published

Store very well laid out and clean. All furniture visible throughout store. Staff in store and at pick up point were excellent.. Furniture very easy to assemble. Instructions very clear.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationIpswich Qld
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Richie, thanks so much for choosing to shop with us. It is great to hear about your click & collect experience, and we hope to serve you again in the future! Regards, Nick and the FF Team.

The reviewer stated that an incentive was offered for this review

Mcleans

McleansSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Extremely slow delivery time, misleading time frames given

published
Return Claim MadeNo
Warranty Claim MadeNo
3 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
Mcleans
Mcleans

If you read my feedback the information I was goving conflicts with what you are saying. T hey stated 3-4 weeks to get here(Richalands distrabution centre). Not in store.

Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there, we are very sorry that you have been provided with conflicting information. Please feel free to reach out by email to discuss in more detail. Regards, Nick and the FF Team.

Staff lied about the delivery time frame

published

Me and my partner purchased recliners in store. Staff told us that delivery time will be in 3 to 4 weeks after the purchase. Its been 6 weeks now since we purchased but we still don't have the recliners. We tried to call them to follow up our order but was so annoying. Tooks forever before someone answered the phone. And when someone answered phone they said need to wait another 2 weeks or more, so its not 3 to 4 weeks for the delivery. Its 6 to 7 weeks or so. Staff lied to us and she tried to pretend like innocent.And no communication from them unless we call.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationIpswich QLD 4306
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Rosemary

RosemarySouth East Queensland, QLD

Awesome Service & Price

published

All excellent but I'll need my son in law to put together for me once recieved as I am on a dissabilty due to previous injuries . But once assembled t will be very easy to use when pulling out the bed section love that it has hidden storage as well.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWest Ipswich QLD 4305
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Rosemary, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Harriet

HarrietSouth East Queensland, QLD

Great quality furniture at a reasonable price.

published

Went to fantastic furniture Ipswich and had a wonderful experience, the staff we’re friendly and the store immaculate. The furniture was stylish and good quality and the prices were extremely reasonable, very satisfied with my experience.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationIpswich
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Harriet, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store with our Ipswich team. We hope to serve you again in the future! Regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review

Buddyjunge J.

Buddyjunge J.South East Queensland, QLD

Love my new cabinet

published

Went in store to browse, and saw the perfect glass cabinet. Staff were very helpful. I have a small car but we made it work. Brought it home and was fairly easy to assemble.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationIpswich, qld
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review

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Chris Clark

Chris ClarkSouth East Queensland, QLD

Fantastic deals

published

The store is very clean and easy to navigate, Kellie was extremely helpful and just a joy to be around. The range of products they have available is fantastic and their deals even better. I purchased the Hollywood Living Package, which matches my love for modern glass furniture with metal finishes. The package itself includes everything from a complete set for a bedroom, lounge/living room, dinning and more. Overall I'm extremely satisfied with my purchase as well as the pricing and the quality is brilliant. Assembling the funtiure together was a breeze and very straight forward. I will be returning for any future purchases.

Customer Service
Product Quality
Product Appearance As advertised
Store LocationIpswich, QLD
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review

minjum r.

minjum r.South East Queensland, QLD

Friendly Staff

published

It’s fairly easy to navigate the store, it could use some work but I’m not dissatisfied. A great range of products, the quality is great for the low prices and assembly was not a problem. Highly recommend:)

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationIpswich QLD
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi minjum r. thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team

Exactly what I need for the best price.

published

I found what I need online and confirmed by phone if the items were in store. They had to be ordered so I paid a deposit and they were in within a week.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationIpswich QLD
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Kelly, thanks so much for shopping with us. It is great to hear that your order arrived within a week, and we hope to serve you again soon! Regards Nick and the Fantastic Team.

The reviewer stated that an incentive was offered for this review

Love this

published

Very happy with my purchase of a Dining table and Hall table. Good Quality and Value for money being on a budget. Love Fantastic Furniture’s great range of products.
My husband found the products straight forward to assemble.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationIpswich Qld
See all answers
3 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Ruth, thanks so much for deciding to shop with us. It is great to hear that you had such a positive experience, and we hope to serve you again in the future! Regards Nick and the Fantastic Team.

Ruth Lawrence
Ruth Lawrence

Thank you Nick and Team... I have since been back and purchased an entertainment unit, a desk, floor rug and lamp. The desk is on back order.

Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Ruth, thank you for the update! We hope you are satisfied with your new purchases and that the desk arrives shortly. I'm sure we will see you again soon! Regards Nick and the Fantastic Team.

Beautiful piece of furniture!

published

I found absolute ease when navigating the store to find what I was after. Everything had a certain spot. We all wish there was everything in one place, but that would be a massive store. I found the items in Fantastic to be plentiful and sufficient. The quality is that of something you would buy from say Harvey Norman or Amart! I found putting it together and super easy and the instructions were simple to follow.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationIpswich Fantastic Furniture
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Todd, thanks so much for choosing to shop with us. We are so glad to hear that you were able to navigate the Ipswich store with such ease, and we hope to serve you again soon! Regards Nick and the Fantastic Team.

The reviewer stated that an incentive was offered for this review

Zoe

ZoeSouth East Queensland, QLD

Excellent customer service

published

The staff at the Ipswich store were amazing when we got home and our product was broken they replaced it the whole process was easy and the furniture is afford

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationIpswich
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Zoe, we are so happy to hear this! We will pass on this feedback to the Ipswich team, and we hope to see you in store again soon. Regards Nick and the Fantastic Team.

The reviewer stated that an incentive was offered for this review

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Tammy T

Tammy TSouth East Queensland, QLD

Great product bought 3

published

Product very easy to assemble, navigation around the store was easy everything had an area. I bought 3, 1 for each child. Great quality and at a fantastic price. Would definitely recommend

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationIpswich qld
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Tammy, thank you for choosing to shop with us. We are so glad to hear about this experience with your purchase from the Ipswich store. Hopefully we will see you back in store again soon! Regards Nick and the Fantastic team.

Dawn T

Dawn TSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Fantastic Lounge Suite. Very comfortable.

published

Very easy to navigate though the store. Very satisfied with the range of products. The furniture is of excellent quality. The lounge was very easy to remove from boxes and to assemble.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationIpswich QLD Fantastic Furniture.
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Dawn T, it is great to hear that the Ipswich store is so easy to navigate through and that you are so satisfied with our products. We hope to see you back again soon! Regards Nick and the Fantastic team.

Charmaine

Charmaine

  • 3 reviews
  • 2 likes

Great service fantastic value

published

Lovely staff also a very clean store. Has great products and quality and range. Fast service on phone and in store. Easy pick up, also has great delivery options and products have warranty.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationIpwitch
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Charmaine, thanks for choosing to shop with us and taking the time to share your experience. We are so happy to hear about the service you received, and we hope to see you back again next time. Regards Nick and the Fantastic team.

Shaella Parker

Shaella ParkerSouth East Queensland, QLD

Perfect! Affordable!

published

We assembled our furniture it’s easy ,they will call you if how many minutes they can deliver.. satisfied with the product.. if there something wrong they said don’t hesitate to call and they will replace immediately.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationIpswich
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Shaella Parker, We are happy to hear you had a wonderful experience shopping with us and we appreciate you sharing your feedback! We look forward to seeing you again soon. Kind regards Ryan and the Fantastic team

Julie Ridgill

Julie Ridgill

  • 3 reviews

good Customer service by Cullum

published

Very Happy with customer service any questions we had Cullum was able to answer and was happy to print out a cost for us. Wrote to us explaining how to do online payment.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationnorth Ipswich
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Julie, thank you so much for shopping with us in Ipswich. We are so happy to hear that Cullum was so helpful and kind. We hope to see you back again soon! Regards Nick and the Fantastic team.

The reviewer stated that an incentive was offered for this review

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