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Fantastic Furniture QLD, Rockhampton

Fantastic Furniture QLD, Rockhampton

4.8 from 191 reviews

Reviews

4.8

191 reviews
5
(162)
4
(22)
3
(2)
2
(3)
1
(2)
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Rowena Loram

Rowena LoramCentral Queensland, QLD

  • 2 reviews

Jazz chaise sofa

published

Customer service in store was good. Quality of sofa is not but you get what you pay for. The legs are wobbly and the cushions started going flat almost immediately. The chaise section is uneven so your legs sit higher up than your lap which makes it hard to get out of. We regretted this purchase within 3 weeks. If you're not too fussy and you don't want to spend a lot, this is the place for you.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRockhampton Qld
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

poor service and poor response order not delivered

published

I spoke to her in regards to a coffee table and she said she will add this to the sofa lounge that i ordered and she did not for reason know to her.

poor service and poor response order not delivered

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
4 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Gopa! We do sincerely apologise for the service received. Would you be able to send through some additional information so we can look into this further? Our email address is reviews@fantasticfurniture.com.au Regards, Nick and the FF Team.

Gopa
Gopa

I have all ready oulined all infomation but unsure what more info you need? please be specific.

Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Gopa, we would like to have your purchase order number and best contact information so we can look into this with the store. Thank you for getting back to us so quickly. Regards, Nick and the FF Team.

Kodie

KodieCentral Queensland, QLD

  • 2 reviews
  • 1 like

Awesome product

published

Rockhampton staff are wonderful and very helpful, the coffee table I brought is solid and perfect for my new lounge room purchasing all fantastic furniture for it. Can't wait to share the final products. It does suck you have to wait for stock to come in but I think that may just be because of the Covid-19 which is totally understandable so I'm going to order more stuff anyways. 100% satisfied with this store and all my purchases so far from fantastic, I've refurnished my bedroom, my son's bedroom and now onto my lounge and dining so very exciting. Thanks again guys for a wonderful experience.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRockhampton
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
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Darren

DarrenCentral Queensland, QLD

Good products good service but due to the current covid situation limited office furniture stock available

published

Easy store navigation, great range of products, top quality & good value for money items. Very satisfying range of new products in all categories of furniture with plenty of options available

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRockhampton
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Darren, thank you so much for choosing to shop with us. We are happy to hear that you like our range of products, and we hope to see you in our Rockhampton store again soon! Regards Nick and the Fantastic Team.

Chris R

Chris RCentral Queensland, QLD

Spent heaps but didn't get a discount

published

Having done all my research online and visiting the store to place my order valued over $6200 i was extremely disappointed to be only given a $74 delivery fee waiver versus maybe a 5% to 10% discount on such a large order. Receiving a survey within two days of placing an order for goods, and not actually having the goods seems somewhat strange aswell.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRockhampton
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Fantastic Service

published

The woman that served us was very efficient in what how she measured the height of the bar stools to fit my bar. Also the lounge chair I purchased love the colour and I can sit up straight thank lovely

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationRocky
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Kaylean, thanks for choosing to shop with us. We are so happy to hear that our Rockhampton team were able to provide such great service, and we hope to see you back again in the future. Regards Nick and the Fantastic team.

The reviewer stated that an incentive was offered for this review

Marg

MargCentral Queensland, QLD

Easy assembly. Looks & functions perfectly.

published

Great store. Huge range with plenty of alternate options for style and colour. Wonderful, knowledgeable and friendly staff. There was no pressure to buy. Pick up staff were very helpful with packing my puchases into my vehicle.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRockhampton QLD
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Marg, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Mark

MarkCentral Queensland, QLD

Excellent staff makes shopping so much easier.

published

I needed to buy a whole bedroom suite. After chatting with Sue, we found everything we needed in a very short amount of time and delivery a breeze. Well done.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRockhampton Qld
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Mark, thanks so much for shopping with us in Rockhampton. We are happy to hear that Sue was so helpful and that your experience was such a breeze. We hope to serve you again in the future! Regards Nick and the Fantastic team.

The reviewer stated that an incentive was offered for this review

I was very happy with the style, price and availability. I am over the moon that there are add-on pieces to match.

published

The store was easy to navigate and l was very satisfied with the range of products available. The product l bought was of very good quality and easy to assemble.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRockhampton, Qld
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
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Tania

TaniaCentral Queensland, QLD

Friendly staff clean fresh show room

published

I really enjoyed shopping in the store friendly staff tidy n clean show room will definitely go back n recommend this store to friends n family. Shout out to Sue who help us out n was happy friendly towards us

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRockhampton
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Tania! Thank you so much for shopping with us in Rockhampton. We are so happy that Sue was so friendly, and we hope to see you in store again in the future. Regards Nick and the Fantastic team.

The reviewer stated that an incentive was offered for this review

Awesome

published

Just s great experience all round ,easy to find things staff very friendly and helpful.store clean and displays were well set out .
Just hassle free shipping
For me that is a bonus

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRockhampton
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Carol T., thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team

Juan-Pierre

Juan-PierreCentral Queensland, QLD

Great deals and professional service.

published

Easy to locate the store. Good range and quality of products. Not needed to assemble any furniture. Great living and bedroom packages to choose from. Great and professional customer service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRockhampton, Queensland.
See all answers
Darren

DarrenSouth East Queensland, QLD

Awesome service

published

The staff were fantastic a pleasure doing business with them, very helpful with all the products that I purchased, and would recommend them anytime, and organising to have a product delivered .

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRockhampton QLD
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Darren, that's wonderful to hear! Thank you so much for choosing us and sharing your experience with us! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review

David Rix

David RixCentral Queensland, QLD

Value for money

published

Very helpful on many products, value for money. Best place to buy a Mattress. Delivery experience was excellent. The Sales staff very helpful when picking out a mattress. Took the time to explain the best one & how to pick the correct one for your size etc

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRockhampton Qld
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi David, thanks so much for choosing to shop with us. We are so glad to hear that the staff were helpful at Rockhampton, and we hope to see you back again in the near future. Regards Nick and the Fantastic team.

The reviewer stated that an incentive was offered for this review

Mick Hubbard

Mick HubbardCentral Queensland, QLD

Different

published

First time to the store so lack of awareness of layout of store but staff member directed us to the sections we were looking for. The only down side was we were not informed that the products came in packs.

Customer Service
Product Quality
Return Claim MadeNo
Product Appearance Not as advertised
Store LocationRockhampton
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Mick Hubbard, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review

Furniture Shops

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Hawera

HaweraCentral Queensland, QLD

Love this store

published

The staff were able to provide current up to date information which included time lines for delivery, product availability, and payment options to best suit me. Plus there is wonderful colour choices available

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Hawera, thank you so much for choosing to shop with us. It is great to hear that the Rockhampton staff were so helpful and knowledgeable. Hopefully we will be seeing you again soon! Regards Nick and the Fantastic team.

Erin

ErinCentral Queensland, QLD

  • 2 reviews

Great Knowledge

published

They were very helpful when it came to ordering some items online. Apparently we can not receive the items in my town. The supplier doesn't ship here????

Staff at the store were great though and did try and help with other items.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRockhampton
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Tania

TaniaCentral Queensland, QLD

Perfect

published

Staff were helpful patient and friendly. Product is above average expectations.
Very happy. Product was easy to assemble. Product pick up staff were friendly and helpful.
No regrets at all.
Thanks heaps

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationRockhampton
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Melinda B.

Melinda B.Central Queensland, QLD

Great helpful advice from staff.

published

Purchased shelves and tv tables. Great items good price and looks great. The staff were very knowledgeable about the products. Great range of products, store was easy to navigate with friendly staff.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRockhampton
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Melinda B., thank you very much for choosing to shop with us in Rockhampton and taking the time to share your experiences. We hope to serve you again in the future. Regards Ryan and the Fantastic team

ROLLA

ROLLACentral Queensland, QLD

  • 13 reviews
  • 1 like

Good products

published

Good products for the price, can't really complain at all. Prices are very cheap and it shows in some of the products but still definitely can not complain for the price.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi ROLLA, thanks very much for sharing your feedback, we are happy to hear you are enjoying our everyday low prices. Kind regards Ryan and the Fantastic team

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