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Fantastic Furniture QLD, Toowoomba

Fantastic Furniture QLD, Toowoomba

4.7 from 142 reviews

Very helpful staff and excellent service

The store was very neat but arranged all over the place to set up a lounge room lol super helpful staff and great service, fantastic price. We will be back.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationToowoomba
1 comment
Hi Fern N., thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experiences with our team members and products! We hope to serve you again in the future! Regards Ryan and the Fantastic team

Ho Ho Ho Fantastic Furniture

The store was easy to navigate & items are arranged strategically. The range of products is commendable. Some items are straight forward & easy to assemble but some required better non confusing instruction. Overall experience was good.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationToowoomba
1 comment
Hi Ryan, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Really disappointed - no communication!

Really disappointed with the service from this store! We had to wait longer than the time period stated by the store for a standard couch I ordered and there was no communication from the store that it was going to be late. After the designated time period, I had to make the contact to find out where the couch was only to be told that “it’s not store policy” to ring a customer when their orders will be late. Also, when purchasing the couch, they charged me the full amount for the couch instead of the 20% deposit we were told was necessary.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationToowoomba

Store was busy, but once served the lady was extremely helpful.

Went in to purchase a mattress, took my time browsing the store to select the product I wanted. Had to wait in line for assistance, item i wanted wanted was out of stock. However the sales assistant placed an order for me. Over all happy with the customer service, and will definitely purchase from here again..

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationToowoomba
1 comment
Hi Mellonie, thanks so much for shopping with us. It is great to hear that the Toowoomba team were so helpful, and we look forward to seeing you back again in the future! Regards Nick and the Fantastic team.

Good experience and will buy there again

The product was what I wanted and was easy to put together. Store was well laid out. Staff was friendly and knew their products well. Pick up was easy and quick.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationToowoomba
1 comment
Hi Ken M., that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Great customer service

It was nice to have great friendly staff from the lady in store and Gent in the warehouse.
We purchased beds which were great quality and very easy to assemble. Very affordable prices.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi Sim, thanks very much for sharing your in-store experience online! it is wonderful to hear you received great service from our team in-store. We hope you are enjoying your new beds and hope to see you again. Kind regards Ryan and the Fantastic team

Mattress in a box

It was a really good buy, good price and easy to unpackage and set up, happy as with the purchase and would definitely recommend this product to anyone, thank you

1 comment
Hi Matt, thank you for shopping with us and taking the time to share your thoughts. It is great to hear that you are happy with your purchase, and we look forward to seeing you again in the future! Regards Nick and the Fantastic team.

Store name says it all!!!!!

The quality of the goods is always fantastic for the price you pay, i go to fantastic for all my furniture.
If quality on a budget is what you need, the go to fantastic.
The flat packs are, as ALWAYS a pain, but however, they do come with easy to follow instructions.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationToowoomba
1 comment
Hi Cory, thank you so much for continuing to choose us, we really appreciate it! Thank you also very much for spending the time to share your feedback on us. We hope to serve you again in store in the future. Regards Angelina and the Fantastic team

Comfortable and friendly to shop in

Displays were in order and clean. Staffs are friendly and attentive to customers when walk in. Always willing to listen to customer feedback and ability to provide resolution to solve issue..

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationToowoomba
1 comment
Hi Darren, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Staff and customer service is second to none

I have had the opportunity to purchase several items at the Toowoomba store. Every time I have done so, the staff have been so helpful. This includes the warehouse staff. Nothing is too much for them and they are very knowledgeable. The range of products is great too. I highly recommend Fantastic Furniture to anyone looking for value for money. Oh, and my last purchase was an Australian made lounge!

Shop LocationQLD, Toowoomba
1 comment
Hi Lindi, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experiences with our team members and products! We hope to serve you again in the future! Regards Ryan and the Fantastic team

Good range and reasonable price AND Australian made

We looked around for a lounge and found an ideal one and it was on sale with a really great discount of 30%.

Shop LocationQLD, Toowoomba
1 comment
Hi Jane, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Sturdiest furniture I have ever bought.

The staff we so helpful and the knew exactly what I was after and what I wanted. They even made it very easy by letting me know the product was in stock and ready for pick up.

Shop LocationQLD, Toowoomba

Not happy they discontinued the colour to match my 2 seater lounge suite

As I was selling my home and down sizing I purchased a lovely little 2 seater couch. I was waiting to Purchase my new home to see if I could fit another 2 seater in or if I had the room I wanted a 3 seater Lounge Suite. I have just moved in and went to order my 3 seater lounge as it will fit I was mortified that they had discontinued the colour. Now I will have a mismatched pair of couches.Some people would not worry but I think it does nothing for the look having a mismatched pair. I am still ropable that they would do that.

Shop LocationQLD, Toowoomba
1 comment
Hi Jenny, I am very sorry to hear the fabric you were after is no longer available. We do period introduce new fabrics to your range and discontinue older fabrics, I am sorry for the inconvenience caused. Kind regards Ryan and the Fantastic team

Easy cheap friendly and fast.

I was pressed for time entering the store I quickly found what I needed fast sale assembly in minutes and ready to use.
Appreciate trouble free shopping like this.
Will definitely return for my next furniture purchase.

Shop LocationQLD, Toowoomba
1 comment
Hi Don, thank you for choosing to shop with us at Toowoomba. We are happy to hear you were able to make your purchase with ease and appreciate your feedback. We hope to serve you again in the future. Regards Angelina and the Fantastic team

Wonderful shopping experience

The staff were extremely helpful and the store was very well laid out. We are very happy with our purchase and would come back again

Shop LocationQLD, Toowoomba
1 comment
Hi Deb, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team

Great service and friendly staff

Good access to parking, courteous reception staff with affordable products! A good variety of products that met our need where other shops did not have products to suit our need.

Shop LocationQLD, Toowoomba
1 comment
Hi Trento, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Great service

Had a number of flat packs the instructions were easy to follow it was a big job as I had a lot of flat packs

Shop LocationQLD, Toowoomba
1 comment
Hi Kath, thank you very much for choosing us and sharing your thoughts online! We hope to serve you again in the future! Regards Jessica and the Fantastic team

Hard mattress don’t buy

Unable to exchange unopened mattress still in packaging unreasonable staff never again.
Wanted to exchange for dearer mattress told wasn't allowed.

Shop LocationQLD, Toowoomba
1 comment
Hi Amy, I am sorry to hear you were unable to return your mattress. Unfortunately our returns policy does exclude mattresses, we apologise for any inconvenience caused. Kind regards Ryan and the Fantastic team

Best service

Great store layout
Easy to find what I needed quickly.
Staff extremely helpful.
And prices are always on point
The best furniture retailer I have ever dealt with

Shop LocationQLD, Toowoomba
1 comment
Hi Hugh, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experiences with our team members and products! We hope to serve you again in the future! Regards Ryan and the Fantastic team

Love at first sofa

Lovely Sofa, great fabric range, pretty long wait for sofas to be made but worth it. Found what I was looking for as soon as I walked through the doors. Staff were there within the first minute I entered to see if I needed assistance.

Shop LocationQLD, Toowoomba
1 comment
Hi Alicia D, thank you for shopping with us and taking the time to tell us about your experience. We really appreciate it! It is wonderful to hear that you were happy with store team that assisted you! We hope to serve you again in the future! Regards Ryan and the Fantastic team

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