Very helpful staff and excellent service
The store was very neat but arranged all over the place to set up a lounge room lol super helpful staff and great service, fantastic price. We will be back.
Ho Ho Ho Fantastic Furniture
The store was easy to navigate & items are arranged strategically. The range of products is commendable. Some items are straight forward & easy to assemble but some required better non confusing instruction. Overall experience was good.
Really disappointed - no communication!
Really disappointed with the service from this store! We had to wait longer than the time period stated by the store for a standard couch I ordered and there was no communication from the store that it was going to be late. After the designated time period, I had to make the contact to find out where the couch was only to be told that “it’s not store policy” to ring a customer when their orders will be late. Also, when purchasing the couch, they charged me the full amount for the couch instead of the 20% deposit we were told was necessary.
Store was busy, but once served the lady was extremely helpful.
Went in to purchase a mattress, took my time browsing the store to select the product I wanted. Had to wait in line for assistance, item i wanted wanted was out of stock. However the sales assistant placed an order for me. Over all happy with the customer service, and will definitely purchase from here again..
Good experience and will buy there again
The product was what I wanted and was easy to put together. Store was well laid out. Staff was friendly and knew their products well. Pick up was easy and quick.
Great customer service
It was nice to have great friendly staff from the lady in store and Gent in the warehouse.
We purchased beds which were great quality and very easy to assemble. Very affordable prices.
Mattress in a box
It was a really good buy, good price and easy to unpackage and set up, happy as with the purchase and would definitely recommend this product to anyone, thank you
Store name says it all!!!!!
The quality of the goods is always fantastic for the price you pay, i go to fantastic for all my furniture.
If quality on a budget is what you need, the go to fantastic.
The flat packs are, as ALWAYS a pain, but however, they do come with easy to follow instructions.
Comfortable and friendly to shop in
Displays were in order and clean. Staffs are friendly and attentive to customers when walk in. Always willing to listen to customer feedback and ability to provide resolution to solve issue..
Staff and customer service is second to none
I have had the opportunity to purchase several items at the Toowoomba store. Every time I have done so, the staff have been so helpful. This includes the warehouse staff. Nothing is too much for them and they are very knowledgeable. The range of products is great too. I highly recommend Fantastic Furniture to anyone looking for value for money. Oh, and my last purchase was an Australian made lounge!
Good range and reasonable price AND Australian made
We looked around for a lounge and found an ideal one and it was on sale with a really great discount of 30%.
Sturdiest furniture I have ever bought.
The staff we so helpful and the knew exactly what I was after and what I wanted. They even made it very easy by letting me know the product was in stock and ready for pick up.
Not happy they discontinued the colour to match my 2 seater lounge suite
As I was selling my home and down sizing I purchased a lovely little 2 seater couch. I was waiting to Purchase my new home to see if I could fit another 2 seater in or if I had the room I wanted a 3 seater Lounge Suite. I have just moved in and went to order my 3 seater lounge as it will fit I was mortified that they had discontinued the colour. Now I will have a mismatched pair of couches.Some people would not worry but I think it does nothing for the look having a mismatched pair. I am still ropable that they would do that.
Easy cheap friendly and fast.
I was pressed for time entering the store I quickly found what I needed fast sale assembly in minutes and ready to use.
Appreciate trouble free shopping like this.
Will definitely return for my next furniture purchase.
Wonderful shopping experience
The staff were extremely helpful and the store was very well laid out. We are very happy with our purchase and would come back again
Great service and friendly staff
Good access to parking, courteous reception staff with affordable products! A good variety of products that met our need where other shops did not have products to suit our need.
Had a number of flat packs the instructions were easy to follow it was a big job as I had a lot of flat packs
Hard mattress don’t buy
Unable to exchange unopened mattress still in packaging unreasonable staff never again.
Wanted to exchange for dearer mattress told wasn't allowed.
Great store layout
Easy to find what I needed quickly.
Staff extremely helpful.
And prices are always on point
The best furniture retailer I have ever dealt with
Love at first sofa
Lovely Sofa, great fabric range, pretty long wait for sofas to be made but worth it. Found what I was looking for as soon as I walked through the doors. Staff were there within the first minute I entered to see if I needed assistance.
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