Easy solutions for making a new house into a home quickly!
Good range, easy to navigate around, friendly staff. Wish items came assembled!! Set up kids' bedrooms with ease due to range available for all ages. Very happy with customer service.
Great store, look for Anne. She is great, not too pushy tells you to take your time and helps you make up your mind. I was after the Waverley table with Nicki chairs, but couldn't make up my mind on the chair colour. She let me know you can exchange the chairs if the colour didn't work with my house.
Rubbish store, I won`t be back
Myself & my partner went into Fantastic furniture store Moorabbin to look for an armchair which would be comfortable for my partner as she she spends a lot of time sitting feeding our baby.
We went round the store, sat on a few armchairs, found one that we liked and were ready to buy for $450. Happy so far!
Well when we went to buy it thats when the problems started! Firstly the chair wasn`t in stock (why have it on display if its not for sale?) but ok maybe they were out of stock in this case. So we asked the disinterested staff how we might go about getting the chair trying to be flexible with the situation. We were told:
1) The chair you want is available in Mildura (Wow! didn`t expect that!)
2) It can be made to order but this will take 7-9 weeks (eh I want it today or in the next few days, its just a furniture store armchair not a limited edition designer piece!)
3) He started blabbing on about "100 different fabrics" (The fabric on the chair we wanted was fine!) so he couldn`t look up other stores in Melbourne (but knew it was available in Mildura somehow)
4) He rang the Dandenong Store who didn`t answer so basically we were offered no other solutions or advice apart from "ring the other Melbourne stores"
So after finding the chair we wanted and getting ready to pay $450 for a chair (in a furniture store lets not forget!) we left with nothing and Fantastic Furniture didn`t get our money.
Not a great business model really is it?
I rang Fantastic Furniture customer "service" and got a voicemail, left a message and surprise surprise no-one got back to me.
Why would we ever go back to Fantastic Furniture or recommend them to friends?
As a side note we were the only people n the shop, I wonder why?
Lots to chose from
Large easy to navigate store with lots of furniture and decor items.
I always step in here to look for throw cushions as they have a huge range as well as other decor including ottomans, artwork, etc..
A great selection of reasonably priced furniture
It is reasonably easy to find Moorabbin store but you need to have a car to get there. The store has a great variety of reasonably priced furniture. The table was easy to assemble but assembling chairs was very complex and I needed to call a handyman to do it. I strongly recommend this store but you need to be careful around the pick up area. Some items, in my case a mirror, are not labelled and the store person gave us the wrong item. However they delivered the right item the following day without charge.
Beware of Warranty
On their website it says, "Fantastic Furniture is committed to offering all Australians quality furniture, bedding and accessories that are built to last." Unfortunately, they do not specify how long their furniture is built to last. We bought the Metro Sofabed and Chaise in April 2016. Not long after purchase the cushions got soft and there seemed to be a fault in the material, even spilling water on it left a mark. We bought ex-display stock and it was slightly reduced, so I just covered it with a throw rug and thought you get what you pay for.
Recently when the sofa bed is pulled out I noticed it was dipping in the middle. I thought it was just the because the foam in the cushions was soft. When I looked underneath it had actually collapsed in the middle so there was structural defect. Fantastic Furniture says, "That’s why, if you find a manufacturing or materials fault in your purchase, we’ll be quick to repair or replace that purchase within the Fantastic Quality Guarantee period. " So I took my receipt to the store I purchased from and was told that it would be able to be replaced, I just had to provide photos of the structural damage which I did. The customer service at the store both when I purchased and when I went back could not be faulted in any way.
Unfortunately, the warranty department has since go back to the store and told them that I cannot get another sofa bed as it is a discontinued line and as there are stains on the couch so I can only get a 50% refund (these conditions are not clear in the warranty documentation). We did get the furniture at a reduce price, so I will cut my loses. But, would never buy from Fantastic Furniture again as you get what you pay for and it is definitely not furniture that is built to last.
Great Customer Service - Storeman
Bought a Tokyo Double Bed last week. The storeman showed us how to get the boxes (tight fit) into my Commodore Sedan, saving us $50 delivery. Thank you. Outstanding service - you lose a bit in delivery fee but you win a customer fr life!
Quick service, great prices, great warranty service on the sofa, great range.
Very satisfied with the service we received at the Heatherton/Moorabbin store. We were provided with good information regarding the recliner sofa & bought it on the day. 2 week wait I thought is a bit too much, but am willing to wait.
Fantastic Furniture, Fantastic Service
Fantastic was the first store we walked into when looking for a tv unit. The service and price was so great we decided to buy the matching coffee table. We also appreciate the realistic expectation the sales assistant gave us in the product we had to wait for.
Very convenient store
It is easy to assemble and very convenient to use. It has a comfy feeling. I would recommend it with my family and friends
First stop for furniture and bedding needs
The store layout is great and I will generally find what I need without having to shop around. The quality and pricing is always spot on. We had no trouble assembling the bed and bedheads for two other beds by following the included manuals.
Great value good quality
Ordered a rug and lamp online. The rug was much nicer than I expected, it’s super soft and it’s perfect for the space I needed it. The lamp was easy to assemble and looks great. Staff were really helpful at pick up.
Fantastic place for robust furniture
Great robust furniture that will last your kids treatment. Strong durable furniture for home and holiday house or outdoor in the elements wind rain and sun
Friendly and helpful
Offered assistance as soon as i came into the store...happy with my purchase. Can't wait for its delivery..Anne and the team are very helpful and friendly.
Finally, great customer service from a retailer!
As I was searching online through many sites for some bedroom furniture and came across Fantastic and proceeded. As soon as I made my purchases I was contacted and assisted throughout the delivery process. First rate! The items that were in stock were not only delivered within 4 days, it the gentleman actually carried it upstairs with smiles on their faces! Refreshing to have a hassle free experience!
Value for money!
Was not hassled by staff, was asked if I needed help and I wanted to look around first. When I needed assistance friendly staff were there to help when I asked.
Our Jazz sofa has not been right from the get go it is extremely poorly made, flimsy and squeaks constantly. In fact we've ceased using it now as it doesn't feel safe nor remotely comfortable (and have made a makeshift couch out of mattresses and pillows) I've reached out to our local Fantastic Furniture and I must say all the brilliant customer service received when we were purchasing the sofa has gone. I'm now getting back and forth emails asking me to flip my sofa over check legs, tighten legs, rip the bottom to check for structure damage etc in my opinion this is not my responsibility. This sofa should not of made it out of the factory nor should I be expected to perform such ridiculous tasks. Take my sofa Fantastic Furniture and refund my money I've had enough!
Needed a bed and fast
My sons bed feel apart and needed to replace it ASAP, went into store and found what he wanted, unfortunately they didn't have stock. The kind sales assistant looked up the product and informed me there was one left in another store close by and that I should order it click and collect. I was a little hesitant because I haven't used click and collect before, but needed the Bed so thought it was worth a try. I went back and ordered it online, within minutes I had confirmation that it was ready to be picked up. I couldn't believe how fast the whole process was. So we went and picked up the bed and within a couple of hours I had one happy son! Thanks for all your help
Great options for a teen!
We found a bed in the catalogue that we wanted, visited the store, and the product was delivered 2 days later. Such an easy process!
Great service in the store by the sales staff!
Very friendly and very experienced! Great buying experience!
Easy pickup and very easy assembly!
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