Reviewer Photos & Videos
We attended the store twice on Jan 13th. The store was not particularly busy. On the morning visit we wandered around for approx. 30 mins. There were 2 staff who were initially busy with other customers but for approx. 10-15 min talked at the service desk. I eventually needed to ask for help. Measurements provide was guess work - no tape measure. On returning in the afternoon the same female staff member showed no interest at all. We waited and when the 2nd staff member had finished her phone call was very helpful and assisted us.
Friendly and helpful staff
Value for money with a great selection available to preview in store. Staff were very helpful with assistance in store. Pick up of item from warehouse was seamless and fast.
Great to know that good customer service is is still here
I rang in to ask about a certain product a d if it was in stock, the sale's men it was, so i said I'll be down in one hour I got there for the article in close 45 minutes I walked y and said I was the block who spoke to you earlier, he remembered me did the final transaction there and then he went to retrieve the product he offered to take it out for, I responded no it's fine, it was a straight forward transaction from start to work, a message for the bosses at fantastic furniture Moorabbin, they all deserve Christmas bonus
Very helpful service and excellent prices.
I was looking for value for money and Fantastic Furniture filled the bill.
The staffer was courteous and helpful.
I would recommend FF to anyone looking for suitable furniture keeping in mind a budget.
good products on sale
found it easy to assemble product. also liked the way all furniture is displayed. staff very pleasant and willing to assist when approached. access for parking very good right outside store.
Boutique living, love the bed
Loving the luxurious black Velvet bed and velvet ottoman. Money well spent. Value for money. Easy to install sturdy and in trend atm. So excited with the look and looks amazing with all the different linen.
Easy solutions for making a new house into a home quickly!
Good range, easy to navigate around, friendly staff. Wish items came assembled!! Set up kids' bedrooms with ease due to range available for all ages. Very happy with customer service.
Great store, look for Anne. She is great, not too pushy tells you to take your time and helps you make up your mind. I was after the Waverley table with Nicki chairs, but couldn't make up my mind on the chair colour. She let me know you can exchange the chairs if the colour didn't work with my house.
Rubbish store, I won`t be back
Myself & my partner went into Fantastic furniture store Moorabbin to look for an armchair which would be comfortable for my partner as she she spends a lot of time sitting feeding our baby.
We went round the store, sat on a few armchairs, found one that we liked and were ready to buy for $450. Happy so far!
Well when we went to buy it thats when the problems started! Firstly the chair wasn`t in stock (why have it on display if its not for sale?) but ok maybe they were out of stock in this case. So we asked the disinterested staff how we might g...
Lots to chose from
Large easy to navigate store with lots of furniture and decor items.
I always step in here to look for throw cushions as they have a huge range as well as other decor including ottomans, artwork, etc..
A great selection of reasonably priced furniture
It is reasonably easy to find Moorabbin store but you need to have a car to get there. The store has a great variety of reasonably priced furniture. The table was easy to assemble but assembling chairs was very complex and I needed to call a handyman to do it. I strongly recommend this store but you need to be careful around the pick up area. Some items, in my case a mirror, are not labelled and the store person gave us the wrong item. However they delivered the right item the following day without charge.
Beware of Warranty
On their website it says, "Fantastic Furniture is committed to offering all Australians quality furniture, bedding and accessories that are built to last." Unfortunately, they do not specify how long their furniture is built to last. We bought the Metro Sofabed and Chaise in April 2016. Not long after purchase the cushions got soft and there seemed to be a fault in the material, even spilling water on it left a mark. We bought ex-display stock and it was slightly reduced, so I just covered it with a throw rug and thought you get what you pay fo...r. Recently when the sofa bed is pulled out I noticed it was dipping in the middle. I thought it was just the because the foam in the cushions was soft. When I looked underneath it had actually collapsed in the middle so there was structural defect. Fantastic Furniture says, "That’s why, if you find a manufacturing or materials fault in your purchase, we’ll be quick to repair or replace that purchase within the Fantastic Quality Guarantee period. " So I took my receipt to the store I purchased from and was told that it would be able to be replaced, I just had to provide photos of the structural damage which I did. The customer service at the store both when I purchased and when I went back could not be faulted in any way. Unfortunately, the warranty department has since go back to the store and told them that I cannot get another sofa bed as it is a discontinued line and as there are stains on the couch so I can only get a 50% refund (these conditions are not clear in the warranty documentation). We did get the furniture at a reduce price, so I will cut my loses. But, would never buy from Fantastic Furniture again as you get what you pay for and it is definitely not furniture that is built to last.
Great Customer Service - Storeman
Bought a Tokyo Double Bed last week. The storeman showed us how to get the boxes (tight fit) into my Commodore Sedan, saving us $50 delivery. Thank you. Outstanding service - you lose a bit in delivery fee but you win a customer fr life!
Quick service, great prices, great warranty service on the sofa, great range.
Very satisfied with the service we received at the Heatherton/Moorabbin store. We were provided with good information regarding the recliner sofa & bought it on the day. 2 week wait I thought is a bit too much, but am willing to wait.
- Verified customer
Fantastic Furniture, Fantastic Service
Fantastic was the first store we walked into when looking for a tv unit. The service and price was so great we decided to buy the matching coffee table. We also appreciate the realistic expectation the sales assistant gave us in the product we had to wait for.
First stop for furniture and bedding needs
The store layout is great and I will generally find what I need without having to shop around. The quality and pricing is always spot on. We had no trouble assembling the bed and bedheads for two other beds by following the included manuals.
- Verified customer
Great value good quality
Ordered a rug and lamp online. The rug was much nicer than I expected, it’s super soft and it’s perfect for the space I needed it. The lamp was easy to assemble and looks great. Staff were really helpful at pick up.
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