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Fantastic Furniture VIC, Nunawading

Fantastic Furniture VIC, Nunawading

4.6 from 153 reviews · View Statistics

Reviews

  • Product Quality
    4.6 (22)
  • Return Claim MadeYes (2) · No (24)
  • Warranty Claim MadeYes (2) · No (24)
  • Product Appearance As advertised (20) · Not as advertised (0)
  • Customer Service
    4.3 (25)
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Oh Fantastic!

published

Fantastic product, went back and purchased another mattress for my mother. Easy to transport in car as mattress came in a box!

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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Roula, thank you very much for choosing to shop with us in Nunawading. It is great to hear that the boxed mattress was able to be transported so easily, and we hope to serve you again soon! Kind regards, Nick and the FF Team.

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Arthur C

Arthur CGreater Melbourne (Metropolitan), VIC

Staff was friendly and helpful

published

Staff was able to retrieve my order in a timely manner and helped loading it to the back of my car.

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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Arthur, thanks so much for choosing to shop with us in Nunawading. It is great to hear about the service received from the warehouse team. We hope to serve you again soon! Kind regards, Nick and the FF Team.

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The reviewer stated that an incentive was offered for this review

Carissa Rae

Carissa RaeGreater Melbourne (Outer), VIC

  • 2 reviews

Solid set of drawers.

published

The gliding of the individual draws is smooth. Assembly did take a while, but I'm very happy with the final product.

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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Carissa Rae, thank you for choosing to shop with us in Nunawading. It is great to hear that you are happy with the final product, and we hope to serve you again in the near future! Kind regards, Nick and the FF Team.

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The reviewer stated that an incentive was offered for this review

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J Fernando

J Fernando

  • 2 reviews
  • 1 like

Online order not fulfilled, no communication, time wasted.

published
Incentivised ReviewNo
Store LocationNunawading
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
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mark

mark

  • 5 reviews
  • 1 like

Furniture degrades even not using faulty product

published

Couch fabric just falls apart without much use. Wont sort as out of warrantee. But a faulty product should be replaced or recalled.

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3 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
mark
mark

Hi nick details sent

Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Mark, thanks so much for doing this. I have just responded to your email. Kind regards, Nick and the FF Team.

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Unhappy

UnhappyGreater Melbourne (Inner), VIC

Great service, disgraceful delivery

published

Disgusted that I had my 3 seater and 2 seater couch delivered & left in my carport because they weren’t allowed inside my house.Government legislation allows delivery into the home,masks,1.5mtr distancing.

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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
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Millie

MillieGreater Melbourne (Outer), VIC

Friendly and helpful staff

published

Purchased a buffet online and received a follow up phone call from Nunawading showroom to arrange the delivery the very next day. It was very efficient and convenient. Even there was a minor issue with the product, the staffs assisted with solving it very quickly. Very happy shopping experience.

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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Millie, thank you very much for choosing to shop with us online. We are very glad to hear that the Nunawading team were able to provide such excellent service, and we hope to serve you again soon! Kind regards, Nick and the FF Team.

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The reviewer stated that an incentive was offered for this review

Sashika G.

Sashika G.

  • 2 reviews

Waiting for a refund for 1.5 months

published
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Incentivised ReviewNo
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3 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
Sashika G.
Sashika G.

Got a call back from the team the very next day and the issue was sorted out. Do appreciate the fast turn around after this was escalated.

Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Sashika, this is great to hear! We do apologise for the inconvenience caused by this, but glad that this was finally resolved for you. Kind regards, Nick and the FF Team.

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Steve

Steve

  • 43 reviews
  • 34 likes

They do not answer their phone

published

Tried to call so many times yesterday and today but when someone did pick up the phone it is a call centre. And not the store.
Then I tried to order on line. Their delivery fee was ridiculous. The delivery fee more than the piece of furniture. Not impressed.

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Incentivised ReviewNo
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3 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
Steve
Steve

Hi Nick,
I have order my bed from Dick Smith/Kogan. I like your low cost mattresses but no stock. Very sad.

Fantastic Furniture
Fantastic F.Fantastic Furniture
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Koby K

Koby KGreater Melbourne (Metropolitan), VIC

Extremely helpful

published

Very helpful staff. Fantastic provides affordable and stylish furniture and has lots of ranges. It's the best bang for your buck. And probably you'll find generous discounts too! It was truly a fantastic experience.

Customer Service
Incentivised ReviewNo
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Koby K, thanks so much for your feedback! We are glad to hear you are enjoying our range and had great service from our team in-store. We hope to see you again. Kind regards Ryan and the Fantastic team

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Pretty perfect

published

Went in for a look... ended up buying a couch, dining table, dining chairs, two floor rugs and artwork. What a breeze! Staff made the experience, great product knowledge and super friendly.

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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Kate! Thank you so much for choosing to shop with us. We are thrilled to hear that the Nunawading team were able to make your experience so friendly, and we hope to see you back in store again soon! Regards, Nick and the FF Team.

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Lounge Suite

published

The sofas were really good (Tivoli) and was easy to assemble.
Great furniture for the price. The warranty of 6 years is good. Helpful and supportive staff. Transport was prompt and easy.

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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there! Thanks so much for choosing to shop with us in Nunawading. We are glad to hear that you are so happy with your Tivoli sofas, and we hope to see you back in store again soon. Regards, Nick and the Fantastic Team.

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Great shopping experience

published

good lear layout and display.
Helpful staff...
Majority of furniture doesnt require too n much assembly., some require none at all but otherwise pretty simple with directions given and is greatly priced for the quality.

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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Hanz, thanks so much for shopping with us in Nunawading! We are thrilled to hear that the staff were so helpful, and we hope to serve you again in the near future. Regards, Nick and the FF Team.

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J Davern

J DavernGreater Melbourne (Inner), VIC

Cant wait to assemble... super excited for product

published

Store was easy enough to navigate when I had a friendly staff member to show me around
I’m very happy with my purchase
Can’t wait to assemble and use
Can’t wait for my next purchase

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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi J Davern, thanks so much for shopping with us in-store and sharing your experience with our team members! We hope you enjoy your new furniture and we hope to see you again. Kind regards Ryan and the Fantastic team

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Adel Dardari

Adel DardariGreater Melbourne (Metropolitan), VIC

good help from their staff.

published

Went there couple of times, its organized and u can find what you need easily also u can get very good help from their staff. I recommend you go and take a look at the range of furniture

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Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Adel, thank you so much for shopping with us in Nunawading a couple of times. We hope to see you back again soon! Regards Nick and the Fantastic Team.

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Good quality and good price, friendly staff

published

Very good range of coffe tables at a very fair price, the staff very friendly and helpful. It's easy to go and pick up the product if its available in the warehouse . Thank you

Product Quality
Customer Service
Store LocationFantastic furniture Nunawading Vic
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Lou, thank you very much for choosing to shop with us. We are thrilled to hear about the service received by the Nunawading team, and we hope to see you back again soon! Regards Nick and the Fantastic Team.

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Steph L.

Steph L.Greater Melbourne (Inner), VIC

  • 2 reviews

Staff at Nunawading know their stuff.

published

Went in to Nunawading to purchase a mattress. Staff were super helpful, one of the sales reps was explaining that it's not always best to rush straight for the high end product that for a mattress comfort is always going to come first so I should explore all options. Her integrity and honesty was hugely appreciated. They didn't end up having the mattress I did want but the process of ordering another was very quick and painless. Even though store was busy went I went in on a Sunday they still spent time with every customer. Very clear they know how to run a store. The delivery of my mattress went great too.

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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Steph, thank you for choosing to shop with us. We are so happy to hear that the staff at Nunawading were so helpful and knowledgeable. We would love to see you back in store again soon! Regards Nick and the Fantastic Team.

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Great range/price and super helpful staff

published

Very good range of sofas at a very fair price. Very helpful, but not pushy, staff. Interesting range of other products for consideration for using elsewhere in our home. well worth the look!

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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Chris, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Jivani and the Fantastic team

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Nunawading staff

published

The girls at Nunwdng very helpful, the warehouse guys tnx for accommodating my needs as did the delivery men.You all made me feel like a valued customer. Thank you JJ

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Fantastic Furniture
Fantastic F.Fantastic Furniture
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Rusty

RustyGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Friendly place to shop for furniture

published

Very good range of sofas at a very fair price. Very helpful, but not pushy, staff. Interesting range of other products for consideration for using elsewhere. Very well worth the look!

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Fantastic Furniture VIC, Nunawading

Details

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CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Miscellaneous and Sofas
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