What a crap show
So I bought 2 stools from fantastic furniture where the service was fine I expect nothing more from a cheap place like this to be honest. My issue came to when I went to pick up these stools then take them home to assemble.
Anyway I'm waiting for my packages to come out as I bought 2 of them, what I am greeted with is a busted butt open box with is apparently 2 of these stools. I give them the benefit of the doubt and assume that all the parts are in there and they just want to help me not have to deal with waste.
Anyway I get them home and pro...
- Verified customer
I purchased a Havana bedroom suite for my son from Fantastic Furniture in Joondalup. After redoing his room, getting rid of all of his old furniture and organising for someone to help me put it all together after arranging for it to be delivered we started putting it together, only to find that the quality of the Havana suite was terrible. Trying to screw the screws into the under bed draws, the wood was crumbling. None of it would hold and the base was that flimsy there is no way it would hold even with a blanket in it. I then had to arrange t...o have it returned and waited 2 days for my refund to be returned (still waiting on Zippay which was the deposit 3 days later). My son is now sleeping on the lounge waiting for his new suite to be ready through another store. Contacted customer service to express my feelings twice with no response. Don't waste your time. The experience has been nothing but a hassle. Definitely anything but Fantastic...
Excellent friendly staff with a caring attitude.
Quick, easy and convenient shopping experience with click and collect. Once I went into the store to pick up my purchase the staff member was very friendly and helpful, also offering suggestions for how to display product in my home.
The staff at the Joondalup store are the most friendly and helpful people. Even when my order was not available they upgraded me at no additional cost to me. Excellent!!!
Super comfy & didnt cost an arm & a leg
The layout is easy to find what you are looking for of you are in a hurry.
Great range of products.
Have no complaints of the quality of my new mattress.
- Verified customer
After sales service
I would like to thank Daniel at the Joondalup store for his assistance in providing a missing part for our flat pack buffet. His perseverance in helping complete the assembly was commendable, he also sent it express post which we received the follow day.
Fantastic Customer Service
Natalie and Kim were amazing we were able to swap out our delivered but small entertainment unit for a bigger one , available in their store. We ordered a bed that was delivered from Osborne pack store which was a replacement for our packaged bed which was not in stock(and we would have no bed otherwise) but it didn't match the rest of our bedroom furniture , Natalie was great we were able to get add ons (drawers and Headboard) in a package deal matching our bed in the same range and colour and in stock to collect that day, making the added costs much lower for us, Kim then when the extra mile and got us our Tallboy that day in store which had a week delay on delivery. I appreciate their valued customer service 100%
Natalie had the best customer service I have seen in years shes a asset to your store lovley girl .. :-)
The store was clean good and easy to find furniture
Natalie was a great customer service help
Me and my mum think shes a credit to your joondalup store happy customers
Fabulous place to buy furniture for home
Store well set out, good range of furniture, good quality. I found I was able to put together a queen size bed by myself and I am a mature woman
Just what we needed! We were looking for a low standing bookcase but with nice design and suitable for an apartment.
We went to the store knowing what we wanted to see and browsed other products too. Assembling the furniture took a while because we purchased 3 items but it was easy to assemble
The reviewer stated that an incentive was offered for this review
Great value and service
Found the product we were looking for. Good quality couch with a very good price tag. The young man that served us was extremely polite, friendly and knowledgeable. Great overall experience.
Great service, problem with product
Service was great super friendly! But shame as I got home to assemble the bed, opened the box and there is a noticeable grey sticky smudge that won’t come off! makes the bed look like it’s already been used..
- Verified customer
Well constructed and on trend
Great range of products, friendly staff will definite go back, recommend them. Store was easy to navigate and we had our purchase sorted very quickly and the staff were great
Awesome Customer Service
Shopped online first - then visited the store to view/purchase. The young fella in the store provided commendable customer service. We were all very happy with our selections and would certainly consider the store for future furniture purchases.
Why didnt I do this sooner!!
So cheap to have delivery to Geraldton! I have ordered the Willow Bed and matress, and with delivery still $300 cheaper than anything in Geraldton.Wish I had done it sooner, cause I don't like the 2 furniture stores in Geraldton. Wish we still had a Fantastic Furniture up here.
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