After sales service
I would like to thank Daniel at the Joondalup store for his assistance in providing a missing part for our flat pack buffet. His perseverance in helping complete the assembly was commendable, he also sent it express post which we received the follow day.
Fantastic Customer Service
Natalie and Kim were amazing we were able to swap out our delivered but small entertainment unit for a bigger one , available in their store. We ordered a bed that was delivered from Osborne pack store which was a replacement for our packaged bed which was not in stock(and we would have no bed otherwise) but it didn't match the rest of our bedroom furniture , Natalie was great we were able to get add ons (drawers and Headboard) in a package deal matching our bed in the same range and colour and in stock to collect that day, making the added costs much lower for us, Kim then when the extra mile and got us our Tallboy that day in store which had a week delay on delivery. I appreciate their valued customer service 100%
Natalie had the best customer service I have seen in years shes a asset to your store lovley girl .. :-)
The store was clean good and easy to find furniture
Natalie was a great customer service help
Me and my mum think shes a credit to your joondalup store happy customers
Fabulous place to buy furniture for home
Store well set out, good range of furniture, good quality. I found I was able to put together a queen size bed by myself and I am a mature woman
Just what we needed! We were looking for a low standing bookcase but with nice design and suitable for an apartment.
We went to the store knowing what we wanted to see and browsed other products too. Assembling the furniture took a while because we purchased 3 items but it was easy to assemble
Great value and service
Found the product we were looking for. Good quality couch with a very good price tag. The young man that served us was extremely polite, friendly and knowledgeable. Great overall experience.
Great service, problem with product
Service was great super friendly! But shame as I got home to assemble the bed, opened the box and there is a noticeable grey sticky smudge that won’t come off! makes the bed look like it’s already been used..
Well constructed and on trend
Great range of products, friendly staff will definite go back, recommend them. Store was easy to navigate and we had our purchase sorted very quickly and the staff were great
Awesome Customer Service
Shopped online first - then visited the store to view/purchase. The young fella in the store provided commendable customer service. We were all very happy with our selections and would certainly consider the store for future furniture purchases.
Hassle Free Shopping
Best way to shop...in my lounge recliner, ordered a great bed from online and had it delivered 2 days later...doesn’t get much better than that
Everything you need
great furniture store for all your needs. I was surprised at the range and quality that was on offer. I last purchased from fantastic about 14 years ago and was impressed at what the store is like now.
Why didnt I do this sooner!!
So cheap to have delivery to Geraldton! I have ordered the Willow Bed and matress, and with delivery still $300 cheaper than anything in Geraldton.Wish I had done it sooner, cause I don't like the 2 furniture stores in Geraldton. Wish we still had a Fantastic Furniture up here.
The shop is well stocked, neat and tidy. Price tags were well presented and displayed. Products range is adequate. Staffs were cheerful, helpful & not too imposing.
Product range is good. Unfortunately have to wait 8 weeks for delivery of lounge as they are not in stock.
How easy to find items
Satisfied with items and to layby it saves me time to put on lay buy good items and solid structure of furniture cause I have grandchildren
Communication is void
My order issue has been since the 24th of November and is still current on the 6th of December.
No call received saying my order is ready. I called on the 5th day enquiring. Being told thats strange no one's phoned by a staff member.
People saying different things about the same item that I've had issues with (staff and customer service).
No emails being replied too, phone calls not being returned.
Being left confused and stress..
I also think all beds should come with slats for free. A bed is pointless without slats and the extra charge is redic.
If i had know my base came without slats I would of purchased a different bed that has slats included.
Great range and good value
Store is easy to navigate, good range of items though it could do with more (found that the lounge and dining room furniture was a bit limited). We are very satisfied with the product and customer service.
I always return to Fantastic Furniture...!
I'm a cautious thrifty shopper with a limited income and always look in ALL the furniture stores first to see what's available in my price range...! I also prefer furniture with removable, washable covers, because I like to be able to keep things clean. A lot of other stores do NOT have that facility, so I find that I always end up returning to Fantastic Furniture to buy what I need...!
easy to locate what you`re looking for, huge range to choose from, good quality great prices. Staff are so friendly and helpful.
Excellent purchase, I was amazed how perfectly the pieces fitted together, I’m a 65yo female and it was so easy to assemble. The quality of the furniture was FANTASTIC. The deliver guys were incredibly helpful too. Thanks to all the FF team.
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