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Fantastic Furniture WA, Joondalup

Fantastic Furniture WA, Joondalup

4.5 from 105 reviews

After sales service

I would like to thank Daniel at the Joondalup store for his assistance in providing a missing part for our flat pack buffet. His perseverance in helping complete the assembly was commendable, he also sent it express post which we received the follow day.

Product Quality
Customer Service
Return Claim MadeNo
Product Appearance As advertised
Store LocationJoondalup
1 comment
Hi John, thanks so much for choosing to shop with us. We are so happy to hear that Daniel at Joondalup was so helpful! We'll make sure he gets this feedback. We look forward to seeing you back again next time. Regards Nick and the Fantastic team.

Fantastic Customer Service

Natalie and Kim were amazing we were able to swap out our delivered but small entertainment unit for a bigger one , available in their store. We ordered a bed that was delivered from Osborne pack store which was a replacement for our packaged bed which was not in stock(and we would have no bed otherwise) but it didn't match the rest of our bedroom furniture , Natalie was great we were able to get add ons (drawers and Headboard) in a package deal matching our bed in the same range and colour and in stock to collect that day, making the added costs much lower for us, Kim then when the extra mile and got us our Tallboy that day in store which had a week delay on delivery. I appreciate their valued customer service 100%

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne Park and Joondalup
1 comment
Hi Kaylee B, Thank you very much for taking the time to share your kind words about Natalie and Kim at our Osborne Park store! It is wonderful to hear they were able to assist and get this issue resolved for you! We look forward to your next visit. Kind regards Ryan and the Fantastic team

Natalie had the best customer service I have seen in years shes a asset to your store lovley girl .. :-)

The store was clean good and easy to find furniture
Natalie was a great customer service help
Me and my mum think shes a credit to your joondalup store happy customers

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJoondalup
1 comment
Hi Stazie, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experiences with Natalie, we will be sure to pass your kind words along! We hope to serve you again in the future! Regards Ryan and the Fantastic team

Fabulous place to buy furniture for home

Store well set out, good range of furniture, good quality. I found I was able to put together a queen size bed by myself and I am a mature woman

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJoondalup
1 comment
Hi Gail, Thank you for sharing your thoughts on our range! We are happy to hear you are enjoying your new bed and we look forward to your next visit. Kind regards Ryan and the Fantastic team

Just what we needed! We were looking for a low standing bookcase but with nice design and suitable for an apartment.

We went to the store knowing what we wanted to see and browsed other products too. Assembling the furniture took a while because we purchased 3 items but it was easy to assemble

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSeaforth 4 tier bookself, Seaforth lowline bookshelf, and a tressel desk
1 comment
Hi Vkvallejos, We are so happy to hear you found the perfect bookcase for your apartment and we look forward to seeing you again. Kind regards Ryan and the Fantastic team

Great value and service

Found the product we were looking for. Good quality couch with a very good price tag. The young man that served us was extremely polite, friendly and knowledgeable. Great overall experience.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationJoondalup
1 comment
Hi Jason C, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team

Great service, problem with product

Service was great super friendly! But shame as I got home to assemble the bed, opened the box and there is a noticeable grey sticky smudge that won’t come off! makes the bed look like it’s already been used..

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationOsbourne park
1 comment
Hi Laura B, thanks so much for sharing your kind words! We are so sorry to hear about the issue with your product, please send us an email at reviews@fantasticfurniture.com.au with your contact details and sales order number so we can assist. Kind regards Ryan and the Fantastic team

Well constructed and on trend

Great range of products, friendly staff will definite go back, recommend them. Store was easy to navigate and we had our purchase sorted very quickly and the staff were great

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi LesleyP, thank you so much for recommending us and taking the time to share your experiences! We hope to serve you again in the future! Regards Ryan and the Fantastic team

Awesome Customer Service

Shopped online first - then visited the store to view/purchase. The young fella in the store provided commendable customer service. We were all very happy with our selections and would certainly consider the store for future furniture purchases.

Shop LocationWA, Joondalup
1 comment
Hi Sharone, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store and we appreciate you recommending us! We hope to serve you again in the future! Regards Jivani and the Fantastic team

Hassle Free Shopping

Best way to shop...in my lounge recliner, ordered a great bed from online and had it delivered 2 days later...doesn’t get much better than that

Shop LocationWA, Joondalup
1 comment
Hi Hails, thanks so much for shopping with us online and taking the time to share your experience! We hope to serve you again soon. Kind regards Ryan and the Fantastic team

Everything you need

great furniture store for all your needs. I was surprised at the range and quality that was on offer. I last purchased from fantastic about 14 years ago and was impressed at what the store is like now.

Shop LocationWA, Joondalup
1 comment
Hi Shopper 3.0, that's great to hear! Thank you very much for choosing us and sharing your thoughts online! We hope to serve you again in the future! Regards Jessica and the Fantastic team

Why didnt I do this sooner!!

So cheap to have delivery to Geraldton! I have ordered the Willow Bed and matress, and with delivery still $300 cheaper than anything in Geraldton.Wish I had done it sooner, cause I don't like the 2 furniture stores in Geraldton. Wish we still had a Fantastic Furniture up here.

Shop LocationWA, Joondalup
1 comment
Hi Natnell, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Good experience

The shop is well stocked, neat and tidy. Price tags were well presented and displayed. Products range is adequate. Staffs were cheerful, helpful & not too imposing.

Shop LocationWA, Joondalup
1 comment
Hi Chee Tan, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Ok

Product range is good. Unfortunately have to wait 8 weeks for delivery of lounge as they are not in stock.

Shop LocationWA, Joondalup
1 comment
Hi Carol, thank you very much for choosing us and sharing your thoughts online! We are sorry for the order time, but we will do our best to get your order to you as quickly as possible. We hope to serve you again in the future! Regards Jessica and the Fantastic team

How easy to find items

Satisfied with items and to layby it saves me time to put on lay buy good items and solid structure of furniture cause I have grandchildren

Shop LocationWA, Joondalup
1 comment
Hi Robyn, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Communication is void

My order issue has been since the 24th of November and is still current on the 6th of December.

No call received saying my order is ready. I called on the 5th day enquiring. Being told thats strange no one's phoned by a staff member.

People saying different things about the same item that I've had issues with (staff and customer service).

No emails being replied too, phone calls not being returned.

Being left confused and stress..

I also think all beds should come with slats for free. A bed is pointless without slats and the extra charge is redic.
If i had know my base came without slats I would of purchased a different bed that has slats included.

Shop LocationWA, Joondalup

Great range and good value

Store is easy to navigate, good range of items though it could do with more (found that the lounge and dining room furniture was a bit limited). We are very satisfied with the product and customer service.

Shop LocationWA, Joondalup
1 comment
Hi Marius, thank you very much for choosing us and sharing your thoughts online! We hope to serve you again in the future! Regards Jessica and the Fantastic team

I always return to Fantastic Furniture...!

I'm a cautious thrifty shopper with a limited income and always look in ALL the furniture stores first to see what's available in my price range...! I also prefer furniture with removable, washable covers, because I like to be able to keep things clean. A lot of other stores do NOT have that facility, so I find that I always end up returning to Fantastic Furniture to buy what I need...!

Shop LocationWA, Joondalup
1 comment
Hi Nadia, thanks so much for choosing to shop with us! That's great to hear that we are able to help with what you need! We hope to see you again in store in the future. Regards Jessica and the Fantastic team

great service

easy to locate what you`re looking for, huge range to choose from, good quality great prices. Staff are so friendly and helpful.

Shop LocationWA, Joondalup
1 comment
Hi Terri, thank you for choosing to shop with us in our Joondalup store! We are delighted to hear you are happy with our product range and your experience with our team in store. We hope to serve you again soon. Regards Angelina and Fantastic Team.

Sorrento package

Excellent purchase, I was amazed how perfectly the pieces fitted together, I’m a 65yo female and it was so easy to assemble. The quality of the furniture was FANTASTIC. The deliver guys were incredibly helpful too. Thanks to all the FF team.

Shop LocationWA, Joondalup
1 comment
Hi Chris G, thanks for choosing to shop with us! We're delighted to hear you're enjoying out products and that assembly was so simple. We hope to see you again soon. Regards Annie and the Fantastic team

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Details

Fantastic Furniture WA, Joondalup
CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Miscellaneous and Sofas
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