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Fantastic Furniture WA, Joondalup

Fantastic Furniture WA, Joondalup

4.5 from 108 reviews

Reviews

Review distribution

5 star
79
4 star
21
3 star
1
2 star
1
1 star
6

Excellent friendly staff with a caring attitude.

published

Quick, easy and convenient shopping experience with click and collect. Once I went into the store to pick up my purchase the staff member was very friendly and helpful, also offering suggestions for how to display product in my home.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJoondalup, WA
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Cheryl, thank you so much for shopping with us in Joondalup. It is great to hear that the staff were friendly and helpful, and we hope to see you again soon! Regards Nick and the Fantastic team.


Narissa H.

Narissa H.Perth, WA

Excellent service

published

The staff at the Joondalup store are the most friendly and helpful people. Even when my order was not available they upgraded me at no additional cost to me. Excellent!!!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFantastic Furniture Joondalup
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Narissa H., thanks so much for choosing to shop with us in store. It is great to hear that the Joondalup team were so friendly and helpful! We hope to serve you again in the near future. Regards Nick and the Fantastic team.

Kim

KimPerth, WA

  • 2 reviews

Super comfy & didnt cost an arm & a leg

published

The layout is easy to find what you are looking for of you are in a hurry.
Great range of products.
Have no complaints of the quality of my new mattress.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFantastic furniture joondalup
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Kim, thanks so much for choosing to shop with us. We are so glad to hear that you are happy with your new mattress, and we hope to see you back again in the near future. Regards Nick and the Fantastic team.

John

JohnPerth, WA

  • Verified customer

After sales service

published

I would like to thank Daniel at the Joondalup store for his assistance in providing a missing part for our flat pack buffet. His perseverance in helping complete the assembly was commendable, he also sent it express post which we received the follow day.

Product Quality
Customer Service
Return Claim MadeNo
Product Appearance As advertised
Store LocationJoondalup
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi John, thanks so much for choosing to shop with us. We are so happy to hear that Daniel at Joondalup was so helpful! We'll make sure he gets this feedback. We look forward to seeing you back again next time. Regards Nick and the Fantastic team.


Kaylee B.

Kaylee B.

  • 3 reviews

Fantastic Customer Service

published

Natalie and Kim were amazing we were able to swap out our delivered but small entertainment unit for a bigger one , available in their store. We ordered a bed that was delivered from Osborne pack store which was a replacement for our packaged bed which was not in stock(and we would have no bed otherwise) but it didn't match the rest of our bedroom furniture , Natalie was great we were able to get add ons (drawers and Headboard) in a package deal matching our bed in the same range and colour and in stock to collect that day, making the added costs much lower for us, Kim then when the extra mile and got us our Tallboy that day in store which had a week delay on delivery. I appreciate their valued customer service 100%

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne Park and Joondalup
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Stazie

StaziePerth, WA

Natalie had the best customer service I have seen in years shes a asset to your store lovley girl .. :-)

published

The store was clean good and easy to find furniture
Natalie was a great customer service help
Me and my mum think shes a credit to your joondalup store happy customers

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJoondalup
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Gail

GailPerth, WA

  • 3 reviews

Fabulous place to buy furniture for home

published

Store well set out, good range of furniture, good quality. I found I was able to put together a queen size bed by myself and I am a mature woman

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJoondalup
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Gail, Thank you for sharing your thoughts on our range! We are happy to hear you are enjoying your new bed and we look forward to your next visit. Kind regards Ryan and the Fantastic team


Vkvallejos

VkvallejosPerth, WA

Just what we needed! We were looking for a low standing bookcase but with nice design and suitable for an apartment.

published

We went to the store knowing what we wanted to see and browsed other products too. Assembling the furniture took a while because we purchased 3 items but it was easy to assemble

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSeaforth 4 tier bookself, Seaforth lowline bookshelf, and a tressel desk
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Vkvallejos, We are so happy to hear you found the perfect bookcase for your apartment and we look forward to seeing you again. Kind regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review

Jason C

Jason CPerth, WA

Great value and service

published

Found the product we were looking for. Good quality couch with a very good price tag. The young man that served us was extremely polite, friendly and knowledgeable. Great overall experience.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationJoondalup
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Jason C, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team

Laura B

Laura BPerth, WA

Great service, problem with product

published

Service was great super friendly! But shame as I got home to assemble the bed, opened the box and there is a noticeable grey sticky smudge that won’t come off! makes the bed look like it’s already been used..

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationOsbourne park
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

  • Verified customer

Well constructed and on trend

published

Great range of products, friendly staff will definite go back, recommend them. Store was easy to navigate and we had our purchase sorted very quickly and the staff were great

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi LesleyP, thank you so much for recommending us and taking the time to share your experiences! We hope to serve you again in the future! Regards Ryan and the Fantastic team


Sharone

SharoneQuinns Rocks

Awesome Customer Service

published

Shopped online first - then visited the store to view/purchase. The young fella in the store provided commendable customer service. We were all very happy with our selections and would certainly consider the store for future furniture purchases.

Shop LocationWA, Joondalup
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

  • Verified customer

Hassle Free Shopping

published

Best way to shop...in my lounge recliner, ordered a great bed from online and had it delivered 2 days later...doesn’t get much better than that

Shop LocationWA, Joondalup
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Hails, thanks so much for shopping with us online and taking the time to share your experience! We hope to serve you again soon. Kind regards Ryan and the Fantastic team


Everything you need

published

great furniture store for all your needs. I was surprised at the range and quality that was on offer. I last purchased from fantastic about 14 years ago and was impressed at what the store is like now.

Shop LocationWA, Joondalup
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Shopper 3.0, that's great to hear! Thank you very much for choosing us and sharing your thoughts online! We hope to serve you again in the future! Regards Jessica and the Fantastic team

Why didnt I do this sooner!!

published

So cheap to have delivery to Geraldton! I have ordered the Willow Bed and matress, and with delivery still $300 cheaper than anything in Geraldton.Wish I had done it sooner, cause I don't like the 2 furniture stores in Geraldton. Wish we still had a Fantastic Furniture up here.

Shop LocationWA, Joondalup
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Natnell, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Good experience

published

The shop is well stocked, neat and tidy. Price tags were well presented and displayed. Products range is adequate. Staffs were cheerful, helpful & not too imposing.

Shop LocationWA, Joondalup
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Chee Tan, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team


Ok

published

Product range is good. Unfortunately have to wait 8 weeks for delivery of lounge as they are not in stock.

Shop LocationWA, Joondalup
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Robyn

RobynAustralia

How easy to find items

published

Satisfied with items and to layby it saves me time to put on lay buy good items and solid structure of furniture cause I have grandchildren

Shop LocationWA, Joondalup
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Robyn, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team


Samiiee

SamiieePerth

  • Verified customer

Communication is void

published
Shop LocationWA, Joondalup

Marius

MariusPerth

Great range and good value

published

Store is easy to navigate, good range of items though it could do with more (found that the lounge and dining room furniture was a bit limited). We are very satisfied with the product and customer service.

Shop LocationWA, Joondalup
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Marius, thank you very much for choosing us and sharing your thoughts online! We hope to serve you again in the future! Regards Jessica and the Fantastic team


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