Fantastic Furniture WA, Midland

Happy – Very happy with our purchase. Went in to buy a bed for guest bedroom, selected one that was in stock, picked it up from loading bay and was able to assemble it quite easily. Looks good and by all reports its very comfortable and good value for the price. Staff were all very helpful and friendly. Show reply

Fast and efficient service received from Ethan and the Gentleman he was training was helpful too – Ethan at the back was very helpful and efficient. Very friendly and asked how my day was Show details ·  1

Great all round service – Fantastic value, with helpful, knowledgeable staff and a great product that suits are requirements. Comfy chairs and a welcome addition to our lounge set up! Thanks. Show details ·  1

Not Helpful! – Got greeted, but after looking and asking for help the lady didn’t seem interested at all. We were trying to ask her questions, but no help, no advice, worst customer service. We left and went to Amart and the lady was so helpful with ideas and suggestions. You would think going into a furniture shop the employees would be happy to help with ideas.

AWFUL DELIVERY (LACK OF) SERVICE – 0 stars, I am BEYOND FURIOUS. My order was due to be delivered today between 3:45-5:45pm. Was advised on tracking that delivery was 5 minutes away and due to awkwardness of location (I'm in a complex) I decided to go out to meet the delivery truck. Saw him drive into the complex, waved to attract his attention to no avail, he drove past me and… Read more

straight out the exit. Minutes later notification read that "Cannot get truck into apartment complex, no customer answer on phone". This is LIES!!! He never even made an attempt to call me.

Great at first – Don't get me wrong, the couch was comfortable and I was happy with the choices of colour and the service I received in-store, however the cushions have completely sagged and the seats are now permanently dented from the cheap foam used. Not made to last more than a year or two unfortunately. Show details

Unbelievable! 12/11/25 put a deposit on 2 sofas with fantasitc furniture. They told me that there would be a Christmas delivery of the furniture and fabric I had been wanting. The sales team said they spoke to their area manager who told them the… Read more

couches I wanted were not in the pre-christmas stores. So I changed the couches to a different style. I was told by the store team thsy would be i pre-Christmas. HA guess what? No there were no pre-christsmas store stor arrivals after I paid my deposit, but was told that the couches I wanted would arrive on the 1st of January. HA guess what, they didn't. Then I was told that they would be arriving on the 27th January. HA gues what, they still have not arrived and no-oe has contacted me. So I contact customer services for help. After waiting for 1 hour for them to answer the call, all the service guy asked was for the order number. Then told me they were in a warehouse. He asked was there anything else and hung up on me. What the hell is happening to retail and customer service because Perth has none!

Bought a double bed headboard and frame online from Fantastic Furniture. Photos and details were true to actual product when put together at home. Process from online shopping to click & collect was very easy and good communication throughout. Service was impeccable and so very happy with product received. Show reply

Lovely friendly staff from the store to pickup. Product was taken to my car and young man in the pickup location was lovely . Product super easy to assemble and extremely happy with purchase Show details ·  1

Quick and easy – The store location was good and easy to navigate between sections and to the pick up area. The product selection was nice amd I am very satisfied with the product. Show details ·  1

Absolutely Worse Experience! Such Incompetence from Fantastic Furniture!! Will NEVER shop with them again – Ordered Frame and Mattress for my 15 yr old son. When In store I told her that I needed it by a certain date, she checked the pc and everything was in stock, that was a Friday. Come the Tuesday no message or call to say when delivery would be so get incontact with them to find out that the bed frame wouldn’t be in stock till September, which they… Read more

never told me about at the store. So then I had to change the frame that was in store to make sure I get it all together. Received a text message on the Thursday to say it all would be coming on Friday. So Thursday Afternoon my son and I get in his room take everything out and get rid of his bed. Friday morning we receive a text saying only part of my order will be delivered! The bed frame was the only thing to be delivered. So I get incontact with Fantastic Furniture only to find out that it was simply forgotten!! That it cannot be booked on for delivery for Saturday and deliveries aren’t done on Sunday or Monday! Also to be told u are at capacity for delivery on Saturday!! So here we are Tuesday, I get an email to say I can arrange delivery by contacting fantastic furniture. I hop online to find out only to be told I can’t get delivery until Friday (15th)!! U have got to be kidding!!! How incompetent can a company be. 1: You should have made it an absolute priority to have that mattress out to us by Saturday, if not Saturday then today (12/7) 2: Fantastic Furniture SHOULD be the ones to contact me to let me know what is happening not me contact u to arrange delivery!!! U have failed big time. The mattress we purchased is over $1000.00 and u are prepared to lose that. One thing without a doubt is that u have lost us as customers. My extended family have said the same thing. Absolutely poor form from Fantastic Furniture!! Extremely unhappy and irate customers…

Awesome rug. Highly recommended – Fantastic store, fantastic staff, fantastic selection. Store layout was easy to see products, staff very helpful, lots of variety in range and prices. Show details ·  1

Very friendly staves – Yes it was so easy. We always buy furniture from Fantastic furniture stores. Because it's very cheap and high quality. Show reply

Bad Customer Service and Super Delayed Delivery!!! – I purchased in store on 6th Jan and promised to be delivered in two weeks time, which i did received a message to be delivered on 20th Jan, and I waited all afternoon for the delivery which never arrived!!! When I called the Midland store the next day, they couldn't give me any reason as to why the delivery never happened and was told they did not… Read more

know the contact details for the delivery company.!!! To add to my disappointment, some of the items were not available (due to railway damaged) so I waited two more months (Feb & Mar), and some of the items which they were going to deliver in Jan, apparently no longer available (may be sold to someone else and no one can tell me exactly what had happened to my order). Every time I rang the store a different person answer with a different story. Today I rang the store on 11th Apr (after i have not hard from anyone after 4 long moths!!!) they said the stocks were there already but couldn't give a reason why they were not scheduled to be delivered!!! All they care is that they got your money and they don't give a damn what happen after that!!! Will never ever buy from this store ever again !!!! I am yet to get me delivery.

Perfect for our lounge room – We'd already purchased one sofa, 2 seater Jazz, got home & thought yes another would fit, luckily over the phone click & collect purchase told one in stock at warehouse, 2 week wait, paid & collected within 1 week. The best decision. Show details ·  1

Should have read the reviews first – The Sales Person in Midland was okay but as far as getting delivery or any help finding out about the item purchased they are rubbish. I only bought the item from there because they had it in stock and I needed it asap. It obviously takes a long time to come from the warehouse to the store for me to pick up. Show details

Have not recieved it yet (many pieces) – Have not recieved any as yet on line or personal dealing with personnel at Midland WA. Viewed all products at a Sydney store who were most helpful with names and fabrics. Show details ·  1

2 weeks in a row no show for delivery and with no communication – 2nd weekend in a row no show for delivery. Fantastic NOT. Called customer service number and they couldn’t even get hold of the drivers. Not waiting anymore and will be demanding a full refund. Have waited 10 weeks for a lounge that they still can’t give me an ETA for last piece, and now 2 weeks in a row no show for delivery of pieces in stock…waiting no more Show details

Bad customer service – Asked for a discount on a bedroom package , gave us less then $80 with attitude from a red head lady, yet went to another fantastic furniture store and got double the amount of discount with good customer service Show details

Bed Suite – I ordered a bed and a dresser, was informed the dresser was not available yet and I hate to wait, worker had no idea when it would be in. No communication from fantastic furniture for two months until I got a text to say it was in. Would of appreciated a bit more communication, like it’s on its way it’ll be here in how ever many days. Both furniture items were extremely hard to put together, one package was missing a screw.  Show details ·  1

Bad quality – Whoever invented the backing of this shelf to be flexible needs to be fired. Absolute headache to put together, waste of time and money.

love my new lounge – Over all i am very satisfied with my experience at your store , the only thing i had a challenge with is the back rest of my chairs and trying to get them to click in . Show details ·  1

Terrible customer service – I bought a Tallboy from Fantastic Furniture Midland and had problems with the runner. The runner I was supplied did not screw into the runners. Instead of store supplying with new runner store trying to say I incorrectly installed. Very dissatisfied with customer service and the product itself. Show details

Disappointed, no customer service – The staff at the midland store are definitely not passionate at all. Absolutely no customer service. It has put me off buying from this store. On the other hand Osborne park staff had much better service towards its customers, and im willing to travel further in order to get better service. Show details

Great furniture store to shop at – Wow great service I was well taken care of and had my customer needs exceeded by the friendly staff member. The products I needed are great quality for money, very satisfied. Show details ·  1