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Fantastic Furniture WA, Midland

Fantastic Furniture WA, Midland

4.5 from 45 reviews

Reviews

4.5

45 reviews
5
(34)
4
(6)
3
(1)
2
(0)
1
(4)
  • Product Quality
    4.4 (22)
  • Return Claim MadeYes (1) · No (24)
  • Warranty Claim MadeYes (0) · No (24)
  • Product Appearance As advertised (90%) · Not as advertised (10%)
  • Customer Service
    4.6 (24)
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Susanne

SusannePerth, WA

Terrible customer service

published

I bought a Tallboy from Fantastic Furniture Midland and had problems with the runner. The runner I was supplied did not screw into the runners. Instead of store supplying with new runner store trying to say I incorrectly installed. Very dissatisfied with customer service and the product itself.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMidland WA
See all answers
2 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Susanne, I am very sorry to hear about what has happened with your tallboy. Please send us an email to reviews@fantasticfurniture.com.au with your order details so we can assist further. Kind regards Ryan and the Fantastic team

Susanne
Susanne

I have already contacted FF Midland and all they said to me was I inserted incorrectly but I haven’t and the pic they sent was not the same as my runner

Anita Ziba

Anita ZibaWestern Australia

  • 4 reviews
  • 5 likes

Disappointed, no customer service

published

The staff at the midland store are definitely not passionate at all. Absolutely no customer service. It has put me off buying from this store. On the other hand Osborne park staff had much better service towards its customers, and im willing to travel further in order to get better service.

Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMidland
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Great furniture store to shop at.

published

Wow great service I was well taken care of and had my customer needs exceeded by the friendly staff member.
The products I needed are great quality for money, very satisfied.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMidland store WA
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Nicola, thank you so much for choosing to shop with us. We are thrilled to hear about the service received from the Midland team, and we hope to serve you again in the near future. Regards, Nick and the FF Team.

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REBECCA

REBECCAPerth, WA

Very satisfying day

published

I walked in, knowing what I had in mind. Found it all and it was all in store in the colours I wanted. Was served by a great bloke who helped me select my products and arranged for me to collect it straight away. I took it home and had no trouble in assembling any of it, which is a very rare thing indeed!
Excellent shopping day!

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationMidland
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Rebecca, thanks so much for choosing to shop with us in Midland. It is great to hear about the service received, and we hope to see you in store again soon! Regards Nick and the Fantastic Team.

Great service

published

Great service and I pick up of product was quick and easy. I always enjoy my experience shopping with Fantastic Furniture. Friendly and helpful staff at midland store I would recommend to anyone

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMidland
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Jaimee, thank you so much for deciding to shop with us. We are so glad to hear that the Midland staff are always so friendly and helpful, and we hope to see you in store again soon! Regards Nick and the Fantastic Team.

The reviewer stated that an incentive was offered for this review

Bonnie G.

Bonnie G.Perth, WA

Great customer service

published

The staff at the midland store are so friendly would recommend this to anyone , it is just a pleasure to go the midland store , pick up area is easy to get to as well

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMidland
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Bonnie! We are so glad to hear that the Midland team are so friendly and that you had such a pleasant pick up experience too. We look forward to seeing you back again soon! Regards Nick and the Fantastic Team.

Leonie

LeoniePerth, WA

Good choice

published

The store was layed out great and i easily found what i was looking for. The quality of product is pretty good and was fairly easy to assemble. Overall i am satisfied with products.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMidland
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Leonie, thank you for shopping with us at our Midland store. It is great to hear that the layout was good and that you were able to find what you were looking for. We hope to serve you again in the future! Regards Nick and the Fantastic Team.

The reviewer stated that an incentive was offered for this review

Gayelle

GayellePerth, WA

Great Service

published

The staff at the Midland store are very helpful and friendly. They have good knowledge about the products in the store, which was really helpful. The pick-up area was also very good, with quick and helpful service.
There is a good range of products at good prices.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMidland WA
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review

Eve

EvePerth, WA

  • 2 reviews

Affordable Furniture and Helpful Staff

published

I found most attractive was the variety and quality of the furniture options. Helpful staff and organised showroom. I had visited many furniture stores and l felt heard at Midland.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMidland
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Eve, thanks so much for shopping with us in Midland. It is great to hear that the staff were helpful and that you felt heard. We hope to serve you again in the future! Regards Nick and the Fantastic Team.

The reviewer stated that an incentive was offered for this review

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Danielle

DaniellePerth, WA

Staff are delightful!!

published

Great selection of merchandise. Friendly knowledgeable staff and it's CLEAN! My 12 year old could put together items with ease and there is less fuss compared to Ikea items. All purchase types available.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMidland WA
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Danielle, thank you for shopping with us in Midland. We are so happy to hear about this experience, and we hope to see you back in store again in the future. Regards Nick and the Fantastic Team.

Fantastic service

published

Walked in to midland store and was helped immediately, was able to get the item I wanted and sorted quite quickly and was very satisfied with the staff and timeframe
Overall I enjoy shopping there.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMidland
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Sharn, thanks so much for shopping with us and taking the time to share your thoughts. We are glad to hear that the Midland team were so helpful, and we hope to see you back again soon! Regards Nick and the Fantastic team.

Jane C.

Jane C.Perth, WA

Fantastic service and value for money

published

This was the first store we went to, to buy a new couch. Great, fast customer service, good range of products and very good value for money. Such an easy buying experience....fantastic Fantastic Furniture! Would highly recommend.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMidland WA
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Jane, thank you for deciding to shop with us. It is great to hear that the Midland team were able to provide such great service, and we hope to see you back in store again in the future. Regards Nick and the Fantastic team.

The reviewer stated that an incentive was offered for this review

Caroline

CarolinePerth

  • 3 reviews
  • 1 like

Cheap product

published

Finally saved enough money to buy my son new bedroom furniture and what I bought was cheap and nasty. Constantly have to retighten everything as it comes apart all the time. Very embarrassed for my son as Im now constantly apologising to him for this crap product

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationmidland
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Caroline, I am so sorry for the inconvenience caused by this. If you would like to discuss this further, please feel free to contact us by email. Our email address is reviews@fantasticfurniture.com.au Regards Nick and the Fantastic team.

Kadee B.

Kadee B.Perth, WA

Good quality and affordable.

published

Store layout was good if a little over packed, easy to navigate. Items i brought were really good for the price, quick and easy assembly plus they looks great. Would definitely recommend fantastic furniture to friend and family.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMidland store
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Kadee B, thanks so much for choosing to shop with us in Midland. We are so glad to hear about this experience, and we hope to see you and your friends and family in store in the future! Regards Nick and the Fantastic team.

The reviewer stated that an incentive was offered for this review

Brendan

BrendanPerth, WA

Thanks Midland

published

Easy to purchase items with the assistance of the friendly staff. The staff knew their products and advised of the ETA of one of the purchases. No pressure shopping. Love it.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMidland
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Furniture Shops

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RMS1981

RMS1981

  • 2 reviews

Very happy with the furniture we bought and excellent staff

published

Very helpful staff, just what we wanted for our bedroom. Have purchased from here before and will be back when we need something else. Clean store with plenty of products to chose from.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMidland, WA
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi RMS1981, thanks so much for deciding to shop with us in Midland. We are happy to hear that the staff are always helpful, and we hope to see you back again soon! Regards Nick and the Fantastic team.

Helen R.

Helen R.Perth, WA

  • 2 reviews

Great Service

published

Just walking into the Midland store it was easy to find what we wanted. The sofa bed we looked at we loved it straight away the young lady serving us was so pleasant and she was able to answer all our questions and assembling the product was easy and straight forward

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMidland
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Helen R., thank you for choosing to shop with us in the Midland store. We are happy to hear that you were able to find an appropriate sofa bed, and we hope to see you again in the future. Regards Nick and the Fantastic team.

Bec

BecPerth, WA

Exactly what we wanted.

published

We searched online first then narrowed our search and went into the store to check the product was what we wanted. Easy to assemble. Easy to find in the store. Service was great salesperson answered our queries and double checked on computer for availability. Pickup was easy and quick and friendly service. Bec - Midland

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMidland WA
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Jess Bower

Jess BowerPerth, WA

Happy Customer

published

I was in and out within 15 minutes, decision was easily made, price was great - only thing I could discredit Fantastic furniture for is the fact i now have to wait 4 weeks to receive my lunge.
I don't think they should have on floor stock furniture that they cannot give to the customer then and there.
Apart from that, we cant wait to receive the lounge, its a beauty.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMidland
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Jess Bower, It is great to hear your visit in-store was quick and easy! Unfortunately in some instances, items may be out of stock or made to order. We hope you are enjoying your new lounge soon! Kind regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review

Lisa R.

Lisa R.Perth, WA

Excellent customer service

published

Was looking for a rug, sales rep very helpful, taking us around the store showing us how colours mix to interact to make the most of the room i was decorating

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMidland
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Lisa R, thank you so much for shopping with us! We are thrilled to hear that our staff in Midland were able to help you with styling your room, and we hope to see you back again in the future. Regards Nick and the Fantastic team.

The reviewer stated that an incentive was offered for this review

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