Fantastic Furniture WA, Osborne Park

My last two visits to fantastic furniture have been very disappointing and a waste of valuable work time for myself and staff. On both occasions I went online to chose an arm chair. The website says that they are in the store you get to the store do the purchase and then wait at their warehouse section for the person to bring it out. On both… Read more

occasions the chair is "suddenly" not there and they offer to give you another chair for a similar price, that unfortunately weren't similar or suitable. The staff might as well be AI robots they were no more helpfull or caring than a computer. So I suggest to your management go there ASAP as you are paying for staff that do not know how to provide customer service or know what it is. They don't want to leave the safety of their computer screen then make eye contact, engage or serve. I'm now also thinking the website deliberately stays online with wrong information in order to get you to go to the store.

Fantastic by name and fantastic by products – I recently purchased the Bridge furniture collection. I was surprised as it’s absolutely beautiful. It’s quite sturdy and strong and has made a huge difference in the house as far as furnishings go. The Osborne park store were extremely helpful. Their communication re delivery etc was excellent. No complaints at all. I was on a tight budget and am… Read more ·  1

thrilled with the products I purchased. Does not look cheap at all in fact it’s very stylish. No hesitation in shopping there again. Thank you so much for everything.

Made my purchase easy – Purchasing online was a breeze no hiccups there, and when we went to pick up at Collection point the employee there greeted us with a smile and was very helpful, we were happy with the mattresses purchased as it was exactly as described online, and also it was packaged securely. Thanks Osborne Park Fantastic work! Show reply

sofa and chair – great service in store very helpful and communication was excellent ,happy with the goods and the delivery was on time with great and fantastic delivery people Show details ·  1

Osborne Park retail store was fantastic, but the experience with Welshpool Distribution Centre was below par – The Osborne Park retail store experience has been very good from the store manager, Dean and his team. In contrast, the service from the Welshpool Distribution Centre was very poor. A major item, the 3 seater sofa was not delivered due to damage and at no point did the Distribution Centre or the delivery drivers notify us of this. If it had not… Read more

been for Dean the Osborne Park retail store manager, who investigated the issue, we would not have known of the reason. Dean arranged a re-order and has been professional and shown good customer care during the experience.

No integrity – Purchased a couch that was damaged and advertised for sale at $599.00, was told I could purchase for $549.00, needed to check room dimensions etc, and when I returned to purchase the person serving wouldn’t honour the agreed sale price. Bearing in mind I have spent $8000 plus at this store recently, I find this quite staggering. Managers in a… Read more

meeting for over an hour, too busy to call back. No integrity and no honesty with these people, disgraceful conduct.

Avoid – I purchased a cabinet which arrived damaged. I spoke to someone at fantastic furniture who advised a refund would be provided within 5 days. 5 days later, no refund. I then contacted fantastic furniture again who told me they would contact their finance team, again no refund after 2 days. I spoke to someone again who advised they would follow up… Read more

and get back to me by email, still nothing. It has now been 3 weeks. Terrible quality and terrible service. I would avoid shopping here all together.

Good product, sloppy communication and delivery – Order was initially communicated to be 8 weeks wait. I ended up waiting 5 months. I was never contacted about the progress, I had to constantly call. Bookshelves are nice Show details

Ordered a Sofa on 28 January, arrived after 20 weeks… buyer beware – I ordered a Brighton 3 seat sofa on 28 January, after much deliberation over what the floor staff advised was a 8-10 week wait, then when I went to pay the deposit, the staff advised a 10-12 week wait. I called in early April for an update from the Osborne park store, and was advised it had arrived at the delivery centre in Perth and will be… Read more

delivered to my home address within a week. Yet the sofa didn’t arrive until the 18th of June after many, many calls. Once the sofa did arrive the cushions were significantly more firm than the demo in store, and they had not drilled any holes to screw the legs into. I will not be buying from them again and recommend you don’t either unless you can wait 6 months for something of low quality with poor communication from the store and false delivery promises every step of the way. If fantastic furniture actually was transparent with customers and themselves about delivery times (instead of saying 12-14 weeks on their website currently), which is totally untrue, then it may work in their favour by actually advertising a realistic product within a truthful timeframe.

Tired of waiting & poor customer service – It’s been over 5 1/2 months since I placed my order, at which point I was told it would be 10 weeks to deliver. There has been zero contact from them & each I’ve called I’m told different excuses and ‘we can’t help.. we can’t even phone our own head office… you can go on the online chat to head office but they’ll just refer you ask to us’. I am beyond exasperated Show details

Awaiting dinning chairs for 4 month! – Purchased the java package in September 2021 and paid for it in full as they had everything in stock apart from the dining room chairs which were due to arrive in November. It’s now February and still being told it could take 3-4 weeks. It’s now getting to the point we’re I’m frustrated and annoyed of waiting without chairs. I was refunded $60 for free delivery! But still no product. I would like this matter resolved ASAP please. Show details

No Communication within this store. Customer Service is none existent – This store is very good at taking the sale.. After that it falls by the way side. ordered number of items. Was told one of the items would take 10 weeks. That's fine! Then was told 26 weeks which was after I took delivery of part of the order. If I had known i would have declined. Then the order was only 1/2 put on the truck on the first… Read more

delivery. Second delivery I was told that they would contact me on the day. No contact what a waste of a day. 180 mins on hold to the 1300 number and Osborne Park phone they just wouldn't pick up It took over 20 attempts to get the store on the phone. In fact this is just been a total waste of my time and money. Never again. Waiting in today to see if they can get the items delivered on their 3rd attempt.

Order and pay in store the table and 2 bench chair we organise a delivery the 2 bench chair is missing! – I received my missing 2 bench chairs thank you fantastic furniture customer care for sassing it out , I’m happy and satisfied now.  Show 2 replies

So many mistakes / zero customer service – Zero customer service wrong coloured lounge delivered no one answers ph anywhere they don’t care less! Took week plus to get correct lounge then they only delivered HALF of if! Unbelievable worst company ever never again !! Show details

Still waiting on my order – I ordered sofa bed on 29/03/2021 and was told i will recieve within 2 weeks. Rung them again after 2 weeks and I was told to wait for another 2-3 weeks atleast as its not even in the DC yet. Terrible service. Have bought furniture before from Ff but never had such a bad experience before. 2 weeks mean 2 weeks not 5-6 weeks. Show details

Great Staff member, made the experience amazing – Purchased whole house full of fantastic furniture and we were served by Molly at Osborne park! Amazing and friendly girl. Show details ·  1

great service – storeroom staff efficient, helpful and very friendly. Item found quickly and put onto our ute tray with care. Then gave us good directions to find fuel. At last the sofa with chaise is complete Show details ·  1

worse customer service ever – The worse customer service ever. First time I went there and the lady doing customer service was so rude. I asked couple of questions about a dining set and she gave me the worse look ever and the way she replied was really rude, arrogant. Felt like she didn't want to work. Would never recommend any one to go there. Even my son told me I should have said something Show details

So easy to put together! – I bought a flat pack Buffett and was so impressed with how simple it was to make. The best instructions all prices clearly labelled. Will shop here again for simple great furniture Show details ·  1

Friendly service – The store had friendly, helpful staff and had the right furniture available. I would like to see even more variety, especially in the bedroom range. The quality was good. I would like to see an assembly service as a choice if needed. June, WA Show details ·  1