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Fantastic Furniture WA, Osborne Park

Fantastic Furniture WA, Osborne Park

3.6 from 83 reviews

Reviews

3.6

83 reviews
5
(48)
4
(5)
3
(1)
2
(3)
1
(26)
  • Product Quality
    2.9 (11)
  • Return Claim MadeYes (2) · No (11)
  • Warranty Claim MadeYes (0) · No (13)
  • Product Appearance As advertised (60%) · Not as advertised (40%)
  • Customer Service
    2.5 (11)
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Syed Rasool

Syed RasoolPerth, WA

Horrible

published

Not really because store is right at the end of the other shops
Good enough with want i want from the store
QUALITY IS GOOD
Haven't got any tools from store normally order store give

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne park WA
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Syed Rasool, We are sorry to hear you don't like where are Osborne Park store is located, it is great to hear you were happy with the product quality however! We hope to see you again. Kind regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review

Judy Etheridge

Judy EtheridgePerth, WA

  • 2 reviews

Purchasing a D/bed for grandson

published

Salesperson friendly and helpful. Value for money and staff happy to help without trying to push you into something more expensive. I recommend you to pop in and have a look.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationOsborne Park WA
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Gage

GagePerth, WA

Never ever buy a mattress from FF. I bought one and it collapsed after 3 weeks. I called at least 12 times to no help

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsbourne
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
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GMo

GMo

  • 2 reviews

Great service and purchacing experiance

published

Very happy with the instore service, prompt and knowledgable. The store is well set out into sections which makes it easier to view complete housing fixures. Very competative prices completed the deal.

Customer Service
Product Quality
Store LocationFantastic Furniture WA, Osborne Park
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there! Thanks so much for choosing to shop with us in Osborne Park. It is great to hear that you are so happy with your service, and we hope to see you back again soon! Regards Nick and the Fantastic Team.

Amorn

AmornPerth, WA

Terrible service

published
Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationOsborne Park
See all answers
3 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Amorn, I am very sorry to hear that this was not mentioned prior to you arriving at the store. If you wish to discuss the matter further, please don't hesitate to email us at reviews@fantasticfurniture.com.au Regards Nick and the Fantastic Team.

Amorn
Amorn
Fantastic Furniture
Fantastic F.Fantastic Furniture

poor customer service

published

bought 4 items and paid for 2 and 60% for remaining 2 items. kept me waiting for 33 days. i visited store 4 times and warehouse 3 times before i finally got the product. i will never recommend to anyone under any condition.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFantastic Furniture WA, Osborne Park
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
T tam

T tamPerth, WA

  • 2 reviews

New bedroom suite

published

Got myself a new bedroom suite which is being delivered this week. Cannot wait. This set was so well priced! Happy to post photos when it’s all set up. Thanks

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationOsborne park
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there! Thank you so much for shopping with us at Osborne Park. We are so glad to hear that your experience was so positive, and we look forward to seeing you back again in the future. Regards Nick and the Fantastic Team.

BAD CUSTOMER SERVICE

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Anita

AnitaPerth, WA

Didn't find shop

published

It said 381 Scarbourough Beach Rd, we couldn't find the shop and left. Not sure if the shop moved although in the internet this address was listed but maybe not updated.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
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Nothappy1234

Nothappy1234Perth, WA

Rude customer service

published

Was not greeted by anyone and when asked for help I was told to look myself Im an elderly woman and found the service to be horrible and staff to be extremely rude

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationOsborne Park
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Arsh

ArshPerth, WA

The prices are just perfect!!

published

I am very satisfied with the products and the quality of them is just amazing as per the price. Im still waiting for my delivery of the products, so cant say anything about assembling them yet.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Arsh, thanks so much for choosing to shop with us. We are so glad to hear such positive feedback, and we hope the assembly is quick and easy for you. Regards Nick and the Fantastic team.

Farah A.

Farah A.Perth, WA

  • 2 reviews

Flimsy furniture, don’t follow through with warranty and ignore emails. Horrible customer service

published

Furniture is flimsy, chairs broken just from sitting on them (around 60kgs) they ignore emails when wanting refund of the whole set. Don’t shop here.. save a bit more and get quality furniture, will last a lot long then this crap

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne Park
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Poor customer service

published

Not happy at all its been 2 month waiting for the product hasnt been received it yet. Poor poor customer service.. Staff product knowledge is zero.. Wouldn't recommend it.. As a business customer not happy at all...

Store LocationOsborn park
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review

Jovi

JoviPerth, WA

Bad delivery experience & poor quality furniture from the exchange. So much hassle & still have problem with the product

published

Bad delivery experience and poor quality furniture from the exchange of the goods. The dining table got a rust on the metal bar, couldnt remove all the paper stuck to the legs, bar handle slightly an angle and one chair is rocky.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne Park
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Cammah

CammahPerth, WA

  • 2 reviews

Appalling service

published

I would give no stars but HAD to put 1... Unhelpful and rude staff. Will take my business elsewhere. Staff were standing around chatting. Customers had to approach them then spoken to rudely. Sorry I interrupted your gossip session. Not a good look for the business

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Cammah, We are very sorry to hear about your recent experience and sincerely apologise. We appreciate you bringing this to our attention so we can address this with the management team. Kind regards Ryan and the Fantastic team

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Value for money

published

Value for money products with friendly helpful staff assisting. Product options allow cost effective décor. Catalogue and website allow easy viewing of products.

Shop LocationWA, Osborne Park
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Marani, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Jivani and the Fantastic team

Staff were helpful, we found what we had been looking for

published

Easy to assemble this particular piece, was what we were looking for, after looking at several other stores for similar style, cheers fantastic furniture

Shop LocationWA, Osborne Park
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Perfect in every way!

published

Super comfortable and affordable modular couch. Excellent customer service which made the experience even better. I will definitely be coming back for more home furnishings.

Shop LocationWA, Osborne Park
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Steevo, thanks so much for choosing to shop with us in Osborne Park. That's great to hear! We hope to see you again in store in the future. Regards Jessica and the Fantastic team

Unprofessional store service

published

It was not easy to find my ordered product. Following instructions on email I called to the store. Customer Service staff informed me to collect my product in their warehouse. Warehouse staff did nod find my product and told me to go to the shop. I was furious.

Shop LocationWA, Osborne Park
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Chris

ChrisPERTH

  • 9 reviews

Great furniture / terrible delivery service

published
Shop LocationWA, Osborne Park
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
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