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Fantastic Furniture WA, Osborne Park

Fantastic Furniture WA, Osborne Park

3.6 from 78 reviews

Reviews

(46)
(5)
(1)
(3)
(23)
  • Product Quality
    2.8 (6)
  • Return Claim MadeYes (1) · No (8)
  • Warranty Claim MadeYes (0) · No (9)
  • Product Appearance As advertised (57%) · Not as advertised (43%)
  • Customer Service
    2.3 (6)


poor customer service

published

bought 4 items and paid for 2 and 60% for remaining 2 items. kept me waiting for 33 days. i visited store 4 times and warehouse 3 times before i finally got the product. i will never recommend to anyone under any condition.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFantastic Furniture WA, Osborne Park
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

T tam

T tamPerth, WA

  • 2 reviews

New bedroom suite

published

Got myself a new bedroom suite which is being delivered this week. Cannot wait. This set was so well priced! Happy to post photos when it’s all set up. Thanks

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationOsborne park
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there! Thank you so much for shopping with us at Osborne Park. We are so glad to hear that your experience was so positive, and we look forward to seeing you back again in the future. Regards Nick and the Fantastic Team.

BAD CUSTOMER SERVICE

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Anita

AnitaPerth, WA

Didn't find shop

published

It said 381 Scarbourough Beach Rd, we couldn't find the shop and left. Not sure if the shop moved although in the internet this address was listed but maybe not updated.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Nothappy1234

Nothappy1234Perth, WA

Rude customer service

published

Was not greeted by anyone and when asked for help I was told to look myself Im an elderly woman and found the service to be horrible and staff to be extremely rude

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationOsborne Park
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Arsh

ArshPerth, WA

The prices are just perfect!!

published

I am very satisfied with the products and the quality of them is just amazing as per the price. Im still waiting for my delivery of the products, so cant say anything about assembling them yet.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Arsh, thanks so much for choosing to shop with us. We are so glad to hear such positive feedback, and we hope the assembly is quick and easy for you. Regards Nick and the Fantastic team.


Farah A.

Farah A.Perth, WA

Flimsy furniture, don’t follow through with warranty and ignore emails. Horrible customer service

published

Furniture is flimsy, chairs broken just from sitting on them (around 60kgs) they ignore emails when wanting refund of the whole set. Don’t shop here.. save a bit more and get quality furniture, will last a lot long then this crap

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne Park
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Poor customer service

published

Not happy at all its been 2 month waiting for the product hasnt been received it yet. Poor poor customer service.. Staff product knowledge is zero.. Wouldn't recommend it.. As a business customer not happy at all...

Store LocationOsborn park
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review

Jovi

JoviPerth, WA

  • Verified customer

Bad delivery experience & poor quality furniture from the exchange. So much hassle & still have problem with the product

published

Bad delivery experience and poor quality furniture from the exchange of the goods. The dining table got a rust on the metal bar, couldnt remove all the paper stuck to the legs, bar handle slightly an angle and one chair is rocky.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne Park
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Cammah

CammahPerth, WA

  • 2 reviews

Appalling service

published

I would give no stars but HAD to put 1... Unhelpful and rude staff. Will take my business elsewhere. Staff were standing around chatting. Customers had to approach them then spoken to rudely. Sorry I interrupted your gossip session. Not a good look for the business

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Cammah, We are very sorry to hear about your recent experience and sincerely apologise. We appreciate you bringing this to our attention so we can address this with the management team. Kind regards Ryan and the Fantastic team


Value for money

published

Value for money products with friendly helpful staff assisting. Product options allow cost effective décor. Catalogue and website allow easy viewing of products.

Shop LocationWA, Osborne Park
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Marani, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Jivani and the Fantastic team


Staff were helpful, we found what we had been looking for

published

Easy to assemble this particular piece, was what we were looking for, after looking at several other stores for similar style, cheers fantastic furniture

Shop LocationWA, Osborne Park
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

  • Verified customer

Perfect in every way!

published

Super comfortable and affordable modular couch. Excellent customer service which made the experience even better. I will definitely be coming back for more home furnishings.

Shop LocationWA, Osborne Park
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Steevo, thanks so much for choosing to shop with us in Osborne Park. That's great to hear! We hope to see you again in store in the future. Regards Jessica and the Fantastic team


Unprofessional store service

published

It was not easy to find my ordered product. Following instructions on email I called to the store. Customer Service staff informed me to collect my product in their warehouse. Warehouse staff did nod find my product and told me to go to the shop. I was furious.

Shop LocationWA, Osborne Park
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Chris

ChrisPERTH

  • 8 reviews

Great furniture / terrible delivery service

published
Shop LocationWA, Osborne Park
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Disgusting Customer Service

published

We were originally told the couch would take 4 to 6 weeks. It has now been 9. Have called the store several times. Told we would be contacted. No call back has ever been received. Even via email - stating that someone e would be in contact within 24 hrs. We have been lied to and still waiting on a call back and out couch. Shop elsewhere.

Shop LocationWA, Osborne Park
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Terrible, don't bother

published

Awful service and no follow up with receipts or delivery,staff rude when I called to follow up, delivery delayed by a week

Shop LocationWA, Osborne Park
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Ben Shappiro, we're really sorry to hear your experience with us wasn't Fantastic. If there is anything we can do to assist, please let us know. Regards Annie and the Fantastic team


Affordable great buys

published

I purchased online and in store. Service was sooo good. A lady name Joanne was extra helpful and knew her products. Made it easy and fun to shop. Both my kids did full room makeovers. Building was easy and fun. Products so affordable and good quality. Will definitely be back to shop here in the future!

Shop LocationWA, Osborne Park
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Jade, thanks for choosing to shop with us! That's great to hear! We look forward to seeing you in store again soon. Regards Annie and the Fantastic team


Avoid this company worst scammers ever

published

The worst experience ever. What a terrible company who doesn't give a damn. There CEO needs to get out of his office and see what is happening to its customers. Told our furniture was ready to be delivered but after we made payment the very next day was told stock was not available. We purchased stock to stage a home, made it very clear we only wanted to order stock that was available... Bunch of scammers. Don't buy from them.

Shop LocationWA, Osborne Park
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Aunty Min

Aunty MinPerth, WA

  • 2 reviews

Your Store is on line 24/7

published

On line very good service would buy from your store in the future and will recommend your Store's to Friends Thank you

Shop LocationWA, Osborne Park
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

HI Aunty Min, thanks for choosing to shop with us! We're so happy to hear you enjoyed your online experience with us! We hope to see you again soon. Regards Annie and the Fantastic team


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