- Sign in
- Write a review
Fantastic Furniture WA, Osborne Park
Farah A.Perth, WA
Flimsy furniture, don’t follow through with warranty and ignore emails. Horrible customer service
Furniture is flimsy, chairs broken just from sitting on them (around 60kgs) they ignore emails when wanting refund of the whole set. Don’t shop here.. save a bit more and get quality furniture, will last a lot long then this crap
1 comment
Similar opinion? Write a review on ProductReview.com.au!
Poor customer service
Not happy at all its been 2 month waiting for the product hasnt been received it yet. Poor poor customer service.. Staff product knowledge is zero.. Wouldn't recommend it.. As a business customer not happy at all...
1 comment
Fantastic F.Fantastic Furniture
Hi Tala, I am very sorry to hear you are yet to receive your order and to hear about the level of service you have received. We would really like to see what we can do to assist, please send us an ema... Read more
il to reviews@fantasticfurniture.com.au with your sales order number and contact details. Kind regards Ryan and the Fantastic teamSimilar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
JoviPerth, WA
- Verified customer
Bad delivery experience & poor quality furniture from the exchange. So much hassle & still have problem with the product
Bad delivery experience and poor quality furniture from the exchange of the goods. The dining table got a rust on the metal bar, couldnt remove all the paper stuck to the legs, bar handle slightly an angle and one chair is rocky.
1 comment
Fantastic F.Fantastic Furniture
Hi Jovi, We are very sorry to hear about the issues with your dining table and sincerely apologise. If you are still experiencing issues, please send us an email to reviews@fantasticfurniture.com.au w... Read more
ith photos of the issue along with your contact details and 13 digit sales order number. Kind regards Ryan and the Fantastic teamSimilar opinion? Write a review on ProductReview.com.au!
CammahPerth, WA
- 2 reviews
Appalling service
I would give no stars but HAD to put 1... Unhelpful and rude staff. Will take my business elsewhere. Staff were standing around chatting. Customers had to approach them then spoken to rudely. Sorry I interrupted your gossip session. Not a good look for the business
1 comment
Fantastic F.Fantastic Furniture
Hi Cammah, We are very sorry to hear about your recent experience and sincerely apologise. We appreciate you bringing this to our attention so we can address this with the management team. Kind regards Ryan and the Fantastic team
Similar opinion? Write a review on ProductReview.com.au!
Value for money
Value for money products with friendly helpful staff assisting. Product options allow cost effective décor. Catalogue and website allow easy viewing of products.
1 comment
Fantastic F.Fantastic Furniture
Hi Marani, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Jivani and the Fantastic team
Similar opinion? Write a review on ProductReview.com.au!
Staff were helpful, we found what we had been looking for
Easy to assemble this particular piece, was what we were looking for, after looking at several other stores for similar style, cheers fantastic furniture
1 comment
Fantastic F.Fantastic Furniture
Hi Mike, thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your experience with our company. We ho... Read more
pe to see you back soon! Regards Ryan and the Fantastic TeamSimilar opinion? Write a review on ProductReview.com.au!
- Verified customer
Perfect in every way!
Super comfortable and affordable modular couch. Excellent customer service which made the experience even better. I will definitely be coming back for more home furnishings.
1 comment
Fantastic F.Fantastic Furniture
Hi Steevo, thanks so much for choosing to shop with us in Osborne Park. That's great to hear! We hope to see you again in store in the future. Regards Jessica and the Fantastic team
Similar opinion? Write a review on ProductReview.com.au!
Unprofessional store service
It was not easy to find my ordered product. Following instructions on email I called to the store. Customer Service staff informed me to collect my product in their warehouse. Warehouse staff did nod find my product and told me to go to the shop. I was furious.
1 comment
Fantastic F.Fantastic Furniture
Hi Dana U, I am very sorry to hear about your recent collection experience and apologise for any inconvenience caused. We appreciate you taking the time to share your experience, if you would like to ... Read more
send us an email to customercare@fantasticfurniture.com.au with your details we would really like to understand more about the issues you had. Kind regards Ryan and the Fantastic teamSimilar opinion? Write a review on ProductReview.com.au!
ChrisPERTH
- 8 reviews
Great furniture / terrible delivery service
My son received a large delivery (Saturday 24th November) which he paid double delivery because of the size which was fine EXCEPT when the delivery arrived with only 15 minutes notice - there was no notification 2 hours prior as advised. The delivery men I hate to say it but were foreign brought the furniture inside after a lot of trying to tell them where to place the large items (beds, couch etc) while they were talking on there phones in a foreign language all the time. We were advised by Fantastic Furniture that the furniture would be unp...Read more
acked and the packing cardboard etc would be taken away for recycling. That did not happen. These guys were lazy and had no intention of doing anything other than get the furniture of the truck. Love Fantastic Furniture but would never have anything delivered by them again not until they change there delivery system. It lets you down really badly guys.1 comment
Fantastic F.Fantastic Furniture
Hi Chris, I'm very sorry to hear about the delivery experience you had with one of our stores. Would it be possible to email me your details as I'm very keen to have the store manager look into this f... Read more
or you ASAP. My email address is reviews@fantasticfurniture.com.au Regards Jessica and the Fantastic teamSimilar opinion? Write a review on ProductReview.com.au!
Disgusting Customer Service
We were originally told the couch would take 4 to 6 weeks. It has now been 9. Have called the store several times. Told we would be contacted. No call back has ever been received. Even via email - stating that someone e would be in contact within 24 hrs. We have been lied to and still waiting on a call back and out couch. Shop elsewhere.
1 comment
Fantastic F.Fantastic Furniture
Hi William P, I'm very sorry to hear about your experience with us to date. Would it be possible to email me your details as we would really like to look into this and help you asap. My email address ... Read more
is reviews@fantasticfurniture.com.au Regards Ryan and the Fantastic teamSimilar opinion? Write a review on ProductReview.com.au!
Terrible, don't bother
Awful service and no follow up with receipts or delivery,staff rude when I called to follow up, delivery delayed by a week
1 comment
Fantastic F.Fantastic Furniture
Hi Ben Shappiro, we're really sorry to hear your experience with us wasn't Fantastic. If there is anything we can do to assist, please let us know. Regards Annie and the Fantastic team
Similar opinion? Write a review on ProductReview.com.au!
Affordable great buys
I purchased online and in store. Service was sooo good. A lady name Joanne was extra helpful and knew her products. Made it easy and fun to shop. Both my kids did full room makeovers. Building was easy and fun. Products so affordable and good quality. Will definitely be back to shop here in the future!
1 comment
Fantastic F.Fantastic Furniture
Hi Jade, thanks for choosing to shop with us! That's great to hear! We look forward to seeing you in store again soon. Regards Annie and the Fantastic team
Similar opinion? Write a review on ProductReview.com.au!
Avoid this company worst scammers ever
The worst experience ever. What a terrible company who doesn't give a damn. There CEO needs to get out of his office and see what is happening to its customers. Told our furniture was ready to be delivered but after we made payment the very next day was told stock was not available. We purchased stock to stage a home, made it very clear we only wanted to order stock that was available... Bunch of scammers. Don't buy from them.
1 comment
Fantastic F.Fantastic Furniture
Hi Anita, I'm very sorry to hear about your experience at Osborne Park to date. Would it be possible to email me your contact and order details as I'm very keen to have the area leader look into and h... Read more
elp you asap. My email address is reviews@fantasticfurniture.com.au Regards Fiona and the Fantastic teamSimilar opinion? Write a review on ProductReview.com.au!
Aunty MinPerth, WA
- 2 reviews
Your Store is on line 24/7
On line very good service would buy from your store in the future and will recommend your Store's to Friends Thank you
1 comment
Fantastic F.Fantastic Furniture
HI Aunty Min, thanks for choosing to shop with us! We're so happy to hear you enjoyed your online experience with us! We hope to see you again soon. Regards Annie and the Fantastic team
Similar opinion? Write a review on ProductReview.com.au!
Amazing customer service
I purchased a bed and mattress online for pickup, I was quite desperate to collect as I'd just moved to Perth from Sydney and the good I ordered were out of stock, but Julie who helped me was amazing and sourced alternative options and gave me a discount, I got the Havana bed and Sleepheaven mattress, very happy with the goods as well :)
1 comment
Fantastic F.Fantastic Furniture
Hi Marky, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such a great experience with our team members and products! We hope to serve y... Read more
ou again in the future! Regards Annie and the Fantastic teamSimilar opinion? Write a review on ProductReview.com.au!
Easy Process
Online ordering and payment process was easy and products are affordable for our owners.
We buy many items for our apartments
1 comment
Fantastic F.Fantastic Furniture
Hi Lisa, thank you for choosing to shop with us online! It’s great to hear that you like our online shopping experience! Feel free to shop with us online again in the future and don’t forget, if you r... Read more
equire any assistance our Live Chat team is there to help! Regards Fiona and the Fantastic TeamSimilar opinion? Write a review on ProductReview.com.au!
SuzrAU
- 6 reviews
- 3 likes
- Verified customer
Wait nearly 3.5 months for a table of a set
Made purchase in store in January. Expected delivery within a fortnight of purchase date. Went to collect, only received the chairs - no sign of the table. Allegedly reordered. I called up and my order had been ‘completed’ according to one person. It was reopened. 2 months later, over 15 calls to the shop to which every person said they would ‘check and call back in 30mins’ (I didn’t get one call back). Hopefully will get it within the next week (it is now 1/5/18)
Horrendous internal control and customer service.
3 comments
Fantastic F.Fantastic Furniture
Hi Suzr, I'm very sorry to hear about your experience to date with us. Would it be possible to email me your contact details and also the store you purchased from? My email address is reviews@fantasti... Read more
cfurniture.com.au I'll then make sure the management team look into the stock levels and get in contact with you. Regards Ryan and the Fantastic teamHi Fantastic Furniture, I have called Osbourne Park once-twice a day this week. I finally received confirmation yesterday afternoon when I called at 5.15PM that the table is now available for collect... Read more
ion from the Osbourne Park shop. I am going to collect it this evening. No more eating meals on the couch/in the bedroom. HIP-HIP! Never dealing with Fantastic Furniture ever again after collection, HORRAY! Regards, Suz.Fantastic F.Fantastic Furniture
Hi Suz, I am glad to hear your table is now ready however I do apologise for the delay. We will certainly take this on board and look to improve the lead times quoted. Kind regards Ryan and the Fantastic team
Similar opinion? Write a review on ProductReview.com.au!
Love it
I purchased online and within the hour received a message saying it was ready to collect. Once I got there it only took a few minutes for them to get it and put it in my car for me. Was so easy and the staff so helpful. The assembly it’s self was easy once I’d read the instructions.
1 comment
Fantastic F.Fantastic Furniture
Hi Candi, thank you for choosing to shop with us online! It’s great to hear that you like our online shopping experience! Feel free to shop with us online again in the future and don’t forget, if you ... Read more
require any assistance our Live Chat team is there to help! Regards Fiona and the Fantastic TeamSimilar opinion? Write a review on ProductReview.com.au!
neilperth
Saving for more fantastic furniture
Good service and variety of products, will shop again and recommend to friends. Also will allow more time to browse in future too many products to see take a cut lunch:)
2 comments
Fantastic F.Fantastic Furniture
Hi Neil, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team
no problem see you again very soon.
Similar opinion? Write a review on ProductReview.com.au!
AnaPerth
- 15 reviews
- 4 likes
FANTASTICO
Fantastic and helpful sales lady helped me to compare prices and thicknesses of the mattress, she even helped me to put it inside the car in a safe way to be able to drive home the checkout experience was painless!!!
Love shopping there.
1 comment
Fantastic F.Fantastic Furniture
Hi Ana, Thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your experience with our company. We hop... Read more
e to see you back soon! Regards Fiona and the Fantastic TeamSimilar opinion? Write a review on ProductReview.com.au!
- ‹ Prev
- Next ›
Questions & Answers
Sorry, there are no questions about Fantastic Furniture WA, Osborne Park but you can read 224 questions about Fantastic Furniture.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Fantastic F.Fantastic Furniture
Hi Farah A, I sincerely apologise for the poor experience you have had with our service and our furniture. We would definitely like to get in touch to understand more and assist you. Would you be able... Read more
to send through your purchase and contact details? My email address is reviews@fantasticfurniture.com.au Regards Nick and the Fantastic team.