??!
1 photo
Fantastic Furniture WA, Osborne Park

Fantastic Furniture WA, Osborne Park

3.7 from 72 reviews

Reviews

Review distribution

5 star
44
4 star
5
3 star
1
2 star
3
1 star
19

Farah A.

Farah A.Perth, WA

Flimsy furniture, don’t follow through with warranty and ignore emails. Horrible customer service

published

Furniture is flimsy, chairs broken just from sitting on them (around 60kgs) they ignore emails when wanting refund of the whole set. Don’t shop here.. save a bit more and get quality furniture, will last a lot long then this crap

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne Park
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Poor customer service

published

Not happy at all its been 2 month waiting for the product hasnt been received it yet. Poor poor customer service.. Staff product knowledge is zero.. Wouldn't recommend it.. As a business customer not happy at all...

Store LocationOsborn park
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review

Jovi

JoviPerth, WA

  • Verified customer

Bad delivery experience & poor quality furniture from the exchange. So much hassle & still have problem with the product

published

Bad delivery experience and poor quality furniture from the exchange of the goods. The dining table got a rust on the metal bar, couldnt remove all the paper stuck to the legs, bar handle slightly an angle and one chair is rocky.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne Park
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Cammah

CammahPerth, WA

  • 2 reviews

Appalling service

published

I would give no stars but HAD to put 1... Unhelpful and rude staff. Will take my business elsewhere. Staff were standing around chatting. Customers had to approach them then spoken to rudely. Sorry I interrupted your gossip session. Not a good look for the business

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Cammah, We are very sorry to hear about your recent experience and sincerely apologise. We appreciate you bringing this to our attention so we can address this with the management team. Kind regards Ryan and the Fantastic team


Value for money

published

Value for money products with friendly helpful staff assisting. Product options allow cost effective décor. Catalogue and website allow easy viewing of products.

Shop LocationWA, Osborne Park
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Marani, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Jivani and the Fantastic team


Staff were helpful, we found what we had been looking for

published

Easy to assemble this particular piece, was what we were looking for, after looking at several other stores for similar style, cheers fantastic furniture

Shop LocationWA, Osborne Park
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

  • Verified customer

Perfect in every way!

published

Super comfortable and affordable modular couch. Excellent customer service which made the experience even better. I will definitely be coming back for more home furnishings.

Shop LocationWA, Osborne Park
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Steevo, thanks so much for choosing to shop with us in Osborne Park. That's great to hear! We hope to see you again in store in the future. Regards Jessica and the Fantastic team


Unprofessional store service

published

It was not easy to find my ordered product. Following instructions on email I called to the store. Customer Service staff informed me to collect my product in their warehouse. Warehouse staff did nod find my product and told me to go to the shop. I was furious.

Shop LocationWA, Osborne Park
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Chris

ChrisPERTH

  • 8 reviews

Great furniture / terrible delivery service

published
Shop LocationWA, Osborne Park
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Disgusting Customer Service

published

We were originally told the couch would take 4 to 6 weeks. It has now been 9. Have called the store several times. Told we would be contacted. No call back has ever been received. Even via email - stating that someone e would be in contact within 24 hrs. We have been lied to and still waiting on a call back and out couch. Shop elsewhere.

Shop LocationWA, Osborne Park
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Terrible, don't bother

published

Awful service and no follow up with receipts or delivery,staff rude when I called to follow up, delivery delayed by a week

Shop LocationWA, Osborne Park
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Ben Shappiro, we're really sorry to hear your experience with us wasn't Fantastic. If there is anything we can do to assist, please let us know. Regards Annie and the Fantastic team


Affordable great buys

published

I purchased online and in store. Service was sooo good. A lady name Joanne was extra helpful and knew her products. Made it easy and fun to shop. Both my kids did full room makeovers. Building was easy and fun. Products so affordable and good quality. Will definitely be back to shop here in the future!

Shop LocationWA, Osborne Park
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Jade, thanks for choosing to shop with us! That's great to hear! We look forward to seeing you in store again soon. Regards Annie and the Fantastic team


Avoid this company worst scammers ever

published

The worst experience ever. What a terrible company who doesn't give a damn. There CEO needs to get out of his office and see what is happening to its customers. Told our furniture was ready to be delivered but after we made payment the very next day was told stock was not available. We purchased stock to stage a home, made it very clear we only wanted to order stock that was available... Bunch of scammers. Don't buy from them.

Shop LocationWA, Osborne Park
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Aunty Min

Aunty MinPerth, WA

  • 2 reviews

Your Store is on line 24/7

published

On line very good service would buy from your store in the future and will recommend your Store's to Friends Thank you

Shop LocationWA, Osborne Park
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

HI Aunty Min, thanks for choosing to shop with us! We're so happy to hear you enjoyed your online experience with us! We hope to see you again soon. Regards Annie and the Fantastic team

Amazing customer service

published

I purchased a bed and mattress online for pickup, I was quite desperate to collect as I'd just moved to Perth from Sydney and the good I ordered were out of stock, but Julie who helped me was amazing and sourced alternative options and gave me a discount, I got the Havana bed and Sleepheaven mattress, very happy with the goods as well :)

Shop LocationWA, Osborne Park
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Easy Process

published

Online ordering and payment process was easy and products are affordable for our owners.
We buy many items for our apartments

Shop LocationWA, Osborne Park
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Suzr

SuzrAU

  • 6 reviews
  • 3 likes
  • Verified customer

Wait nearly 3.5 months for a table of a set

published

Made purchase in store in January. Expected delivery within a fortnight of purchase date. Went to collect, only received the chairs - no sign of the table. Allegedly reordered. I called up and my order had been ‘completed’ according to one person. It was reopened. 2 months later, over 15 calls to the shop to which every person said they would ‘check and call back in 30mins’ (I didn’t get one call back). Hopefully will get it within the next week (it is now 1/5/18)
Horrendous internal control and customer service.

Shop LocationWA, Osborne Park
3 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
Suzr
Suzr
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Suz, I am glad to hear your table is now ready however I do apologise for the delay. We will certainly take this on board and look to improve the lead times quoted. Kind regards Ryan and the Fantastic team


Love it

published

I purchased online and within the hour received a message saying it was ready to collect. Once I got there it only took a few minutes for them to get it and put it in my car for me. Was so easy and the staff so helpful. The assembly it’s self was easy once I’d read the instructions.

Shop LocationWA, Osborne Park
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

neil

neilperth

Saving for more fantastic furniture

published

Good service and variety of products, will shop again and recommend to friends. Also will allow more time to browse in future too many products to see take a cut lunch:)

Shop LocationWA, Osborne Park
2 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Neil, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team

neil
neil

no problem see you again very soon.


Ana

AnaPerth

  • 15 reviews
  • 4 likes

FANTASTICO

published

Fantastic and helpful sales lady helped me to compare prices and thicknesses of the mattress, she even helped me to put it inside the car in a safe way to be able to drive home the checkout experience was painless!!!
Love shopping there.

Shop LocationWA, Osborne Park
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Page 1 of 4

See all Fantastic Furniture reviews

Questions & Answers

Sorry, there are no questions about Fantastic Furniture WA, Osborne Park but you can read 224 questions about Fantastic Furniture.


Get an answer from our members and Fantastic Furniture representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.