??!
1 photo
Fantastic Furniture WA, Osborne Park

Fantastic Furniture WA, Osborne Park

3.7 from 72 reviews

Flimsy furniture, don’t follow through with warranty and ignore emails. Horrible customer service

Furniture is flimsy, chairs broken just from sitting on them (around 60kgs) they ignore emails when wanting refund of the whole set. Don’t shop here.. save a bit more and get quality furniture, will last a lot long then this crap

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne Park
1 comment
Hi Farah A, I sincerely apologise for the poor experience you have had with our service and our furniture. We would definitely like to get in touch to understand more and assist you. Would you be able to send through your purchase and contact details? My email address is reviews@fantasticfurniture.com.au Regards Nick and the Fantastic team.

Poor customer service

Not happy at all its been 2 month waiting for the product hasnt been received it yet. Poor poor customer service.. Staff product knowledge is zero.. Wouldn't recommend it.. As a business customer not happy at all...

Store LocationOsborn park
1 comment
Hi Tala, I am very sorry to hear you are yet to receive your order and to hear about the level of service you have received. We would really like to see what we can do to assist, please send us an email to reviews@fantasticfurniture.com.au with your sales order number and contact details. Kind regards Ryan and the Fantastic team

Bad delivery experience & poor quality furniture from the exchange. So much hassle & still have problem with the product

Bad delivery experience and poor quality furniture from the exchange of the goods. The dining table got a rust on the metal bar, couldnt remove all the paper stuck to the legs, bar handle slightly an angle and one chair is rocky.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne Park
1 comment
Hi Jovi, We are very sorry to hear about the issues with your dining table and sincerely apologise. If you are still experiencing issues, please send us an email to reviews@fantasticfurniture.com.au with photos of the issue along with your contact details and 13 digit sales order number. Kind regards Ryan and the Fantastic team

Appalling service

I would give no stars but HAD to put 1... Unhelpful and rude staff. Will take my business elsewhere. Staff were standing around chatting. Customers had to approach them then spoken to rudely. Sorry I interrupted your gossip session. Not a good look for the business

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
1 comment
Hi Cammah, We are very sorry to hear about your recent experience and sincerely apologise. We appreciate you bringing this to our attention so we can address this with the management team. Kind regards Ryan and the Fantastic team

Value for money

Value for money products with friendly helpful staff assisting. Product options allow cost effective décor. Catalogue and website allow easy viewing of products.

Shop LocationWA, Osborne Park
1 comment
Hi Marani, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Jivani and the Fantastic team

Staff were helpful, we found what we had been looking for

Easy to assemble this particular piece, was what we were looking for, after looking at several other stores for similar style, cheers fantastic furniture

Shop LocationWA, Osborne Park
1 comment
Hi Mike, thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your experience with our company. We hope to see you back soon! Regards Ryan and the Fantastic Team

Perfect in every way!

Super comfortable and affordable modular couch. Excellent customer service which made the experience even better. I will definitely be coming back for more home furnishings.

Shop LocationWA, Osborne Park
1 comment
Hi Steevo, thanks so much for choosing to shop with us in Osborne Park. That's great to hear! We hope to see you again in store in the future. Regards Jessica and the Fantastic team

Unprofessional store service

It was not easy to find my ordered product. Following instructions on email I called to the store. Customer Service staff informed me to collect my product in their warehouse. Warehouse staff did nod find my product and told me to go to the shop. I was furious.

Shop LocationWA, Osborne Park
1 comment
Hi Dana U, I am very sorry to hear about your recent collection experience and apologise for any inconvenience caused. We appreciate you taking the time to share your experience, if you would like to send us an email to customercare@fantasticfurniture.com.au with your details we would really like to understand more about the issues you had. Kind regards Ryan and the Fantastic team

Great furniture / terrible delivery service

My son received a large delivery (Saturday 24th November) which he paid double delivery because of the size which was fine EXCEPT when the delivery arrived with only 15 minutes notice - there was no notification 2 hours prior as advised. The delivery men I hate to say it but were foreign brought the furniture inside after a lot of trying to tell them where to place the large items (beds, couch etc) while they were talking on there phones in a foreign language all the time. We were advised by Fantastic Furniture that the furniture would be unpacked and the packing cardboard etc would be taken away for recycling. That did not happen. These guys were lazy and had no intention of doing anything other than get the furniture of the truck. Love Fantastic Furniture but would never have anything delivered by them again not until they change there delivery system. It lets you down really badly guys.

Shop LocationWA, Osborne Park
1 comment
Hi Chris, I'm very sorry to hear about the delivery experience you had with one of our stores. Would it be possible to email me your details as I'm very keen to have the store manager look into this for you ASAP. My email address is reviews@fantasticfurniture.com.au Regards Jessica and the Fantastic team

Disgusting Customer Service

We were originally told the couch would take 4 to 6 weeks. It has now been 9. Have called the store several times. Told we would be contacted. No call back has ever been received. Even via email - stating that someone e would be in contact within 24 hrs. We have been lied to and still waiting on a call back and out couch. Shop elsewhere.

Shop LocationWA, Osborne Park
1 comment
Hi William P, I'm very sorry to hear about your experience with us to date. Would it be possible to email me your details as we would really like to look into this and help you asap. My email address is reviews@fantasticfurniture.com.au Regards Ryan and the Fantastic team

Terrible, don't bother

Awful service and no follow up with receipts or delivery,staff rude when I called to follow up, delivery delayed by a week

Shop LocationWA, Osborne Park
1 comment
Hi Ben Shappiro, we're really sorry to hear your experience with us wasn't Fantastic. If there is anything we can do to assist, please let us know. Regards Annie and the Fantastic team

Affordable great buys

I purchased online and in store. Service was sooo good. A lady name Joanne was extra helpful and knew her products. Made it easy and fun to shop. Both my kids did full room makeovers. Building was easy and fun. Products so affordable and good quality. Will definitely be back to shop here in the future!

Shop LocationWA, Osborne Park
1 comment
Hi Jade, thanks for choosing to shop with us! That's great to hear! We look forward to seeing you in store again soon. Regards Annie and the Fantastic team

Avoid this company worst scammers ever

The worst experience ever. What a terrible company who doesn't give a damn. There CEO needs to get out of his office and see what is happening to its customers. Told our furniture was ready to be delivered but after we made payment the very next day was told stock was not available. We purchased stock to stage a home, made it very clear we only wanted to order stock that was available... Bunch of scammers. Don't buy from them.

Shop LocationWA, Osborne Park
1 comment
Hi Anita, I'm very sorry to hear about your experience at Osborne Park to date. Would it be possible to email me your contact and order details as I'm very keen to have the area leader look into and help you asap. My email address is reviews@fantasticfurniture.com.au Regards Fiona and the Fantastic team

Your Store is on line 24/7

On line very good service would buy from your store in the future and will recommend your Store's to Friends Thank you

Shop LocationWA, Osborne Park
1 comment
HI Aunty Min, thanks for choosing to shop with us! We're so happy to hear you enjoyed your online experience with us! We hope to see you again soon. Regards Annie and the Fantastic team

Amazing customer service

I purchased a bed and mattress online for pickup, I was quite desperate to collect as I'd just moved to Perth from Sydney and the good I ordered were out of stock, but Julie who helped me was amazing and sourced alternative options and gave me a discount, I got the Havana bed and Sleepheaven mattress, very happy with the goods as well :)

Shop LocationWA, Osborne Park
1 comment
Hi Marky, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such a great experience with our team members and products! We hope to serve you again in the future! Regards Annie and the Fantastic team

Easy Process

Online ordering and payment process was easy and products are affordable for our owners.
We buy many items for our apartments

Shop LocationWA, Osborne Park
1 comment
Hi Lisa, thank you for choosing to shop with us online! It’s great to hear that you like our online shopping experience! Feel free to shop with us online again in the future and don’t forget, if you require any assistance our Live Chat team is there to help! Regards Fiona and the Fantastic Team

Wait nearly 3.5 months for a table of a set

Made purchase in store in January. Expected delivery within a fortnight of purchase date. Went to collect, only received the chairs - no sign of the table. Allegedly reordered. I called up and my order had been ‘completed’ according to one person. It was reopened. 2 months later, over 15 calls to the shop to which every person said they would ‘check and call back in 30mins’ (I didn’t get one call back). Hopefully will get it within the next week (it is now 1/5/18)
Horrendous internal control and customer service.

Shop LocationWA, Osborne Park
3 comments
Hi Suzr, I'm very sorry to hear about your experience to date with us. Would it be possible to email me your contact details and also the store you purchased from? My email address is reviews@fantasticfurniture.com.au I'll then make sure the management team look into the stock levels and get in contact with you. Regards Ryan and the Fantastic teamHi Fantastic Furniture, I have called Osbourne Park once-twice a day this week. I finally received confirmation yesterday afternoon when I called at 5.15PM that the table is now available for collection from the Osbourne Park shop. I am going to collect it this evening. No more eating meals on the couch/in the bedroom. HIP-HIP! Never dealing with Fantastic Furniture ever again after collection, HORRAY! Regards, Suz.Hi Suz, I am glad to hear your table is now ready however I do apologise for the delay. We will certainly take this on board and look to improve the lead times quoted. Kind regards Ryan and the Fantastic team

Love it

I purchased online and within the hour received a message saying it was ready to collect. Once I got there it only took a few minutes for them to get it and put it in my car for me. Was so easy and the staff so helpful. The assembly it’s self was easy once I’d read the instructions.

Shop LocationWA, Osborne Park
1 comment
Hi Candi, thank you for choosing to shop with us online! It’s great to hear that you like our online shopping experience! Feel free to shop with us online again in the future and don’t forget, if you require any assistance our Live Chat team is there to help! Regards Fiona and the Fantastic Team

Saving for more fantastic furniture

Good service and variety of products, will shop again and recommend to friends. Also will allow more time to browse in future too many products to see take a cut lunch:)

Shop LocationWA, Osborne Park
2 comments
Hi Neil, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic teamno problem see you again very soon.

FANTASTICO

Fantastic and helpful sales lady helped me to compare prices and thicknesses of the mattress, she even helped me to put it inside the car in a safe way to be able to drive home the checkout experience was painless!!!
Love shopping there.

Shop LocationWA, Osborne Park
1 comment
Hi Ana, Thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your experience with our company. We hope to see you back soon! Regards Fiona and the Fantastic Team

Page 1 of 4

See all Fantastic Furniture reviews

Questions & Answers

Sorry, there are no questions about Fantastic Furniture WA, Osborne Park but you can read 214 questions about Fantastic Furniture.

Details

Fantastic Furniture WA, Osborne Park
CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Miscellaneous and Sofas
Compare all Fantastic Furniture

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.