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Fantastic Furniture WA, Rockingham

Fantastic Furniture WA, Rockingham

4.7 from 110 reviews

Brilliant value for Stylish Quality Products

The store was logically laid out and the range of products suited all my needs, which were perfect in design, size and functionality. Especially given my new property had inadequate storage cupboards, zero wardrobe drawers and bathroom cabinets. Fantastic Furniture’s quality and designs are practical and stylish. The service I received was outstanding as was the follow up with regard to delivery. My only negative was related to the delivery guys who smashed an item on the stairs and failed to register what they’d done, let alone apologise. They just wanted to dump and run without placing the heavy Queen size base with end drawer at the end of the bed. They really let down what was otherwise a terrific experience from every phase from browsing, assistance with my selections and in processing multiple orders.Special thanks for the exemplary customer service delivery from Asia. She is a great asset to your brand.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationRockingham
1 comment
Hi Shubby, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores. I am very sorry to hear what happened with the delivery, please send us an email to reviews@fantasticfurniture.com.au with your sales order number and contact details along with a photo of the damage so we can assist. Kind Regards Ryan and the Fantastic team

Fantastic

Asia was our sales rep, she was very friendly and her product knowledge was excellent. The store was very well laid out with products easy to find. Overall a great experience.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRockingham
1 comment
Hi Mike, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store with Asia. We hope to serve you again in the future! Regards Ryan and the Fantastic team

Great experience. Easy and fast which pleased my son!

Staff were knowledgeable and helpful without being pushy. Great in-store experience after checking online beforehand. The online feature that shows which stores have the product in stock is great. Staff in-store knew about products we’d seen online even though they weren’t on display which was impressive. I enjoy walking around the store and redecorating my house in my head!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationViewed online then bought from Rockingham (bed) and Osborne Park (mattress) because that’s where they were available immediately.
1 comment
Hi Louise, thank you for shopping with us and taking the time to tell us about your experience. We really appreciate it! It is wonderful to hear that you were happy with store team that assisted you! We hope to serve you again in the future! Regards Ryan and the Fantastic team

Fantastic

Brought an amazing Mirror very satisfied although it did not come with wire to hang it.
Satisfied with my purchase and will definitely be making more purchases in the future!
Excellent customer service skills, instantly feel welcomed when walking in, staff are very helpful and nice :)

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRockingham
1 comment
Hi Ranelle, thanks so much for taking the time to share your experience with us! We are happy to hear you are satisfied with your purchase and we look forward to your next visit. Kind regards Ryan and the Fantastic team

Bar stools

Sturdy wooden seats in a walnut finish. Great value and look like they will last and can be left outside in undercover area.

Shop LocationWA, Rockingham
1 comment
Hi Vic, thank you for choosing to shop with us at Rockingham. We are happy to hear you are enjoying your purchase and appreciate the time take to let us know! We hope to serve you again in the near future. Regards Angelina and the Fantastic team

Why would you go anywhere else?

The TV cabinet came in a box and was already assembled which was a bonus for a Senior person. Fabulous!

Shop LocationWA, Rockingham
1 comment
Hi Irene, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Jivani and the Fantastic team

Double mattress

Just had to open box and cut plastic wrap let it un roll & cut 2nd plastic protective layer & let it poof up like magic,love how the mattress came rolled up so easy to transport home

Shop LocationWA, Rockingham
1 comment
Hi Theo, thank you for choosing to shop with us and sharing your experience online! We look forward to seeing you in store again soon. Regards Ryan and the Fantastic Team

Great Store and Great Staff

Easy to assemble clear instructions and great quality.
Very friendly staff with a great attitude to help and good product knowledge.

Shop LocationWA, Rockingham
3 comments
Hi MickM, thanks so much for choosing to shop with us in Rockingham. That's great to hear! We hope to see you again in store in the future. Regards Jessica and the Fantastic teamCheers Jessica I was a good experience. Merry Christmas to you and your team..Thank you very much! Merry Christmas to you also! Regards Jessica

Excellent service

Outstanding service at Fantastic Furniture Rockingham. My husband and I were surprised at the quality and price of the sofa we purchased. The staff knew exactly what the product was and the colour I was after. The sofa we chose was very comfortable and larger in size than what we originally thought! Bonus. I will definitely be going back to fantastic furniture in the future.

Shop LocationWA, Rockingham
1 comment
Hi Keri, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store and we appreciate you recommending us! We hope to serve you again in the future! Regards Jivani and the Fantastic team

This is perfect

Very happy with the layout , very easy to navigate.
Found the items I was after, in record time.
I have always been very happy with the quality.
So far so good.

Shop LocationWA, Rockingham
1 comment
Hi Lyn, thanks for choosing to shop with us and for sharing your thoughts online. We look forward to seeing you back soon. Regards Annie and the Fantastic team

Fantastic place, fantastic staff

Store was easy to find
Loved their range
Heaps to look at
Easy to assemble
Recommend to those looking for great quality

Shop LocationWA, Rockingham
1 comment
Hi Panda, thanks so much for choosing to shop with us in Rockingham. It's great to hear you enjoy our range, and found your product easy to assemble! We hope to see you again in store in the future. Regards Nick and the Fantastic team.

Bad service after payment

Ordered a sofa, chair and foot stool 8 weeks ago, I have been following up for the past 2 weeks on when it will be delivered as got told it would be 6-8 weeks. I have been into the store on 3 occasions on my lunch breaks and called up about 5 times to get told I will get a call back on that day or the following day to let me know what is happening - but no calls back. I am very disappointed as my partner and I had high hopes with the fantastic service before we made the payment. But now have been left in limbo as not knowing when it will be delivered. Feel like I have made the effort to find out what is happening in my spare time to be left with nothing. The last time I went in, I also explained to the store worker my situation and I got no apologies or anything, just to get told it now - “should be next week”.

Now following on a week later from that, we had delivery of items at around 4.30. We started putting the sofa together to find the chase part was not here. I called the driver and they said they could not bring it back until 7/8 at night. I stated we would be out at that time and I am already frustrated with what has happened so far. They ended up delivering it within 20 minutes and apologised. We have now found the sofa is very frayed and dirty on the edges! Plus the chase underneath is ripped. This is unacceptable considering what we have paid for this and the length of time we have waited. Would never recommend to anyone and most likely will not be making any more purchases from the store. Will have to see the outcome of what will happen for these issues to be resolved.

Shop LocationWA, Rockingham
1 comment
Hi Soph, We're really sorry to hear the experience you have had with us to date. We're really like to look into this further for you and assist as best we can. Would you be able to send through your order and contact details to us at reviews@fantasticfurniture.com.au Look forward to hearing from you. Regards Annie and the Fantastic team

Never have any stock

Can’t even believe I went back today after the recent experience with trying to buy furniture. Again picked out something only to be told it isn’t in stock. About a month ago we were looking to replace a few items of furniture, went to the Rockingham store and every single thing we asked about was not in stock. I get not selling floor stock but geeze don’t keep the stuff on display as it’s really annoying to have to keep asking if there is stock available.
i doubt I will go back as it’s just way too annoying and a waste of time, plenty of other stores around. One of the chairs I wanted to buy was out of stock, stepped next door to furniture bazaar and they had a way better chair for cheaper. The quality of the chair from there exceeds that sold at fantastic furniture,.

Shop LocationWA, Rockingham
1 comment
Hi Allie, I'm so sorry to hear this. I have passed this feedback to the store and thank you for taking the time to let us know. Regards Fiona

Best Products n Service

I purchases my products as i am redecorating my rental and i found your products to meet my requirements and the staff were very helpful in all areas...

Shop LocationWA, Rockingham
2 comments
Hi Suze, thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your experience with our company. We hope to see you back soon! Regards Jivani and the Fantastic TeamMy pleasure I got 99 views of my review hows that eh.. I hope you get sales from this...

Perfect with a very good range of just about everything

In-store excellent conditions ,purchasing was easy as, staff very friendly and don't hassle you at all until they are needed

Shop LocationWA, Rockingham
1 comment
Hi John Pahl, thanks for choosing to shop with us! We're pleased to hear you had a Fantastic in store experience. We hope to see you back soon. Regards Annie and the Fantastic team

Always shop at fantastic furniture

Always shop at Fantastic Furniture the staff are very helpful and friendly ..Love my purchases .great shopping ..Will be back again soon jdh

Shop LocationWA, Rockingham
1 comment
Hi Jdh, thanks for choosing to shop with us! That's great to hear! We look forward to seeing you in store again soon. Regards Annie and the Fantastic team

Friendly service and value for money furniture

Made my purchase in store. And the service was excellent. Came back the next day to purchase 2 more barstools on top of tge tv cabinet and 3 barstools i bought the previous day.

Shop LocationWA, Rockingham
1 comment
Hi Adam, thanks for choosing to shop with us! That's great to hear! We hope to see you back soon. Regards Annie and the Fantastic team

Love our new beds and staff were fantastic and extremely helpful

Online but visited the Rockingham store and was helped by their staff. Never had a store be so helpful when I encountered problems assembling item on my own physically helped me free of charge. Rare to have such good customer service these days!

Shop LocationWA, Rockingham
1 comment
Hi Las, thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your experience with our company. We are delighted to hear you had such a good experience with our team at Rockingham! We hope to see you back soon! Regards Jivani and the Fantastic Team

My room looks so much better.

I down sized my bedroom from Queen double to King single & I love all the new bedroom furniture I bought from Fantastic Furniture it was delivered in excellent time & beautifully put together & so affordable. I couldn't be happier Thank you.

Shop LocationWA, Rockingham
1 comment
Hi Audrey, thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your experience with our company. We hope to see you back soon! Regards Jivani and the Fantastic Team

Fantastic in every way

I purchased all my products online, it’s shopping at your finger tips. I find it much easier and quicker and then I simply click and collect, the staff are always friendly and polite when I go.

Shop LocationWA, Rockingham
1 comment
Hi Jacquay, thanks for choosing to shop with us! We're so pleased to hear you are enjoying shopping online with us! We look forward to seeing you again soon. Regards Annie and the Fantastic team

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Details

Fantastic Furniture WA, Rockingham
CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Miscellaneous and Sofas
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