Fantastic Furniture WA, Rockingham

The store was logically laid out and the range of products suited all my needs, which were perfect in design, size and functionality. Especially given my new property had inadequate storage cupboards, zero wardrobe drawers and bathroom cabinets. Fantastic Furniture’s quality and designs are practical and stylish. The service I received was outstanding as was the follow up with regard to delivery. My only negative was related to the delivery guys who smashed an item on the stairs and failed to register what they’d done, let alone apologise. They just wanted to dump and run without placing the heavy Queen size base with end drawer at the end of the bed. They really let down what was otherwise a terrific experience from every phase from browsing, assistance with my selections and in processing multiple orders.Special thanks for the exemplary customer service delivery from Asia. She is a great asset to your brand.

Asia was our sales rep, she was very friendly and her product knowledge was excellent. The store was very well laid out with products easy to find. Overall a great experience.

Staff were knowledgeable and helpful without being pushy. Great in-store experience after checking online beforehand. The online feature that shows which stores have the product in stock is great. Staff in-store knew about products we’d seen online even though they weren’t on display which was impressive. I enjoy walking around the store and redecorating my house in my head!

Brought an amazing Mirror very satisfied although it did not come with wire to hang it.
Satisfied with my purchase and will definitely be making more purchases in the future!
Excellent customer service skills, instantly feel welcomed when walking in, staff are very helpful and nice :)

Sturdy wooden seats in a walnut finish. Great value and look like they will last and can be left outside in undercover area.

The TV cabinet came in a box and was already assembled which was a bonus for a Senior person. Fabulous!

Just had to open box and cut plastic wrap let it un roll & cut 2nd plastic protective layer & let it poof up like magic,love how the mattress came rolled up so easy to transport home

Easy to assemble clear instructions and great quality.
Very friendly staff with a great attitude to help and good product knowledge.

Outstanding service at Fantastic Furniture Rockingham. My husband and I were surprised at the quality and price of the sofa we purchased. The staff knew exactly what the product was and the colour I was after. The sofa we chose was very comfortable and larger in size than what we originally thought! Bonus. I will definitely be going back to fantastic furniture in the future.

Very happy with the layout , very easy to navigate.
Found the items I was after, in record time.
I have always been very happy with the quality.
So far so good.

Store was easy to find
Loved their range
Heaps to look at
Easy to assemble
Recommend to those looking for great quality

Ordered a sofa, chair and foot stool 8 weeks ago, I have been following up for the past 2 weeks on when it will be delivered as got told it would be 6-8 weeks. I have been into the store on 3 occasions on my lunch breaks and called up about 5 times to get told I will get a call back on that day or the following day to let me know what is happening - but no calls back. I am very disappointed as my partner and I had high hopes with the fantastic service before we made the payment. But now have been left in limbo as not knowing when it will be delivered. Feel like I have made the effort to find out what is happening in my spare time to be left with nothing. The last time I went in, I also explained to the store worker my situation and I got no apologies or anything, just to get told it now - “should be next week”.

Now following on a week later from that, we had delivery of items at around 4.30. We started putting the sofa together to find the chase part was not here. I called the driver and they said they could not bring it back until 7/8 at night. I stated we would be out at that time and I am already frustrated with what has happened so far. They ended up delivering it within 20 minutes and apologised. We have now found the sofa is very frayed and dirty on the edges! Plus the chase underneath is ripped. This is unacceptable considering what we have paid for this and the length of time we have waited. Would never recommend to anyone and most likely will not be making any more purchases from the store. Will have to see the outcome of what will happen for these issues to be resolved.

Can’t even believe I went back today after the recent experience with trying to buy furniture. Again picked out something only to be told it isn’t in stock. About a month ago we were looking to replace a few items of furniture, went to the Rockingham store and every single thing we asked about was not in stock. I get not selling floor stock but geeze don’t keep the stuff on display as it’s really annoying to have to keep asking if there is stock available.
i doubt I will go back as it’s just way too annoying and a waste of time, plenty of other stores around. One of the chairs I wanted to buy was out of stock, stepped next door to furniture bazaar and they had a way better chair for cheaper. The quality of the chair from there exceeds that sold at fantastic furniture,.

I purchases my products as i am redecorating my rental and i found your products to meet my requirements and the staff were very helpful in all areas...

In-store excellent conditions ,purchasing was easy as, staff very friendly and don't hassle you at all until they are needed

Always shop at Fantastic Furniture the staff are very helpful and friendly ..Love my purchases .great shopping ..Will be back again soon jdh

Made my purchase in store. And the service was excellent. Came back the next day to purchase 2 more barstools on top of tge tv cabinet and 3 barstools i bought the previous day.

Online but visited the Rockingham store and was helped by their staff. Never had a store be so helpful when I encountered problems assembling item on my own physically helped me free of charge. Rare to have such good customer service these days!

I down sized my bedroom from Queen double to King single & I love all the new bedroom furniture I bought from Fantastic Furniture it was delivered in excellent time & beautifully put together & so affordable. I couldn't be happier Thank you.

I purchased all my products online, it’s shopping at your finger tips. I find it much easier and quicker and then I simply click and collect, the staff are always friendly and polite when I go.