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Fantastic Furniture WA, Rockingham
Happy with the product. Price was great.
The product, store layout, price etc were good. I was disappointed the floor stock I originally chose wouldnt be available for 6-8 weeks.
Shop welcome needs work for the customer service experience.
1 comment
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The reviewer stated that an incentive was offered for this review
Kim C.Perth, WA
Love our double recliner
Went in store to look at their range and bought a 2 seater recliner that had to be ordered in, it only came in 2 colours with only 1 colour in store, had recliners delivered a week later, very easy to assemble.
1 comment
Fantastic F.Fantastic Furniture
Hi Kim, thank you so much for shopping with us in Rockingham. It is great to hear that your double recliner was delivered quickly and assembled with no issues. We look forward to seeing you back again... Read more
in the future! Regards Nick and the Fantastic team.Similar opinion? Write a review on ProductReview.com.au!
ShubbyMelbourne
- 2 reviews
- 1 like
Brilliant value for Stylish Quality Products
The store was logically laid out and the range of products suited all my needs, which were perfect in design, size and functionality. Especially given my new property had inadequate storage cupboards, zero wardrobe drawers and bathroom cabinets. Fantastic Furniture’s quality and designs are practical and stylish. The service I received was outstanding as was the follow up with regard to delivery. My only negative was related to the delivery guys who smashed an item on the stairs and failed to register what they’d done, let alone apologise. Th...Read more
ey just wanted to dump and run without placing the heavy Queen size base with end drawer at the end of the bed. They really let down what was otherwise a terrific experience from every phase from browsing, assistance with my selections and in processing multiple orders.Special thanks for the exemplary customer service delivery from Asia. She is a great asset to your brand.1 comment
Fantastic F.Fantastic Furniture
Hi Shubby, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores. I am very sorry to hear what happened with the delivery, please send us... Read more
an email to reviews@fantasticfurniture.com.au with your sales order number and contact details along with a photo of the damage so we can assist. Kind Regards Ryan and the Fantastic teamSimilar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
MikePerth, WA
Fantastic
Asia was our sales rep, she was very friendly and her product knowledge was excellent. The store was very well laid out with products easy to find. Overall a great experience.
1 comment
Fantastic F.Fantastic Furniture
Hi Mike, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store with Asia. We hope to serve you again in the future! Regards Ryan and the Fantastic team
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LouisePerth, WA
- 2 reviews
Great experience. Easy and fast which pleased my son!
Staff were knowledgeable and helpful without being pushy. Great in-store experience after checking online beforehand. The online feature that shows which stores have the product in stock is great. Staff in-store knew about products we’d seen online even though they weren’t on display which was impressive. I enjoy walking around the store and redecorating my house in my head!
1 comment
Fantastic F.Fantastic Furniture
Hi Louise, thank you for shopping with us and taking the time to tell us about your experience. We really appreciate it! It is wonderful to hear that you were happy with store team that assisted you! ... Read more
We hope to serve you again in the future! Regards Ryan and the Fantastic teamSimilar opinion? Write a review on ProductReview.com.au!
RanellePerth, WA
Fantastic
Brought an amazing Mirror very satisfied although it did not come with wire to hang it.
Satisfied with my purchase and will definitely be making more purchases in the future!
Excellent customer service skills, instantly feel welcomed when walking in, staff are very helpful and nice :)
1 comment
Fantastic F.Fantastic Furniture
Hi Ranelle, thanks so much for taking the time to share your experience with us! We are happy to hear you are satisfied with your purchase and we look forward to your next visit. Kind regards Ryan and the Fantastic team
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The reviewer stated that an incentive was offered for this review
Bar stools
Sturdy wooden seats in a walnut finish. Great value and look like they will last and can be left outside in undercover area.
1 comment
Fantastic F.Fantastic Furniture
Hi Vic, thank you for choosing to shop with us at Rockingham. We are happy to hear you are enjoying your purchase and appreciate the time take to let us know! We hope to serve you again in the near future. Regards Angelina and the Fantastic team
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IrenePort Kennedy
Why would you go anywhere else?
The TV cabinet came in a box and was already assembled which was a bonus for a Senior person. Fabulous!
1 comment
Fantastic F.Fantastic Furniture
Hi Irene, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Jivani and the Fantastic team
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Double mattress
Just had to open box and cut plastic wrap let it un roll & cut 2nd plastic protective layer & let it poof up like magic,love how the mattress came rolled up so easy to transport home
1 comment
Fantastic F.Fantastic Furniture
Hi Theo, thank you for choosing to shop with us and sharing your experience online! We look forward to seeing you in store again soon. Regards Ryan and the Fantastic Team
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Great Store and Great Staff
Easy to assemble clear instructions and great quality.
Very friendly staff with a great attitude to help and good product knowledge.
3 comments
Fantastic F.Fantastic Furniture
Hi MickM, thanks so much for choosing to shop with us in Rockingham. That's great to hear! We hope to see you again in store in the future. Regards Jessica and the Fantastic team
Cheers Jessica I was a good experience.
Merry Christmas to you and your team..
Fantastic F.Fantastic Furniture
Thank you very much! Merry Christmas to you also! Regards Jessica
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- Verified customer
Excellent service
Outstanding service at Fantastic Furniture Rockingham. My husband and I were surprised at the quality and price of the sofa we purchased. The staff knew exactly what the product was and the colour I was after. The sofa we chose was very comfortable and larger in size than what we originally thought! Bonus. I will definitely be going back to fantastic furniture in the future.
1 comment
Fantastic F.Fantastic Furniture
Hi Keri, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store and we appreciate you recommending us! We hope to serve you aga... Read more
in in the future! Regards Jivani and the Fantastic teamSimilar opinion? Write a review on ProductReview.com.au!
This is perfect
Very happy with the layout , very easy to navigate.
Found the items I was after, in record time.
I have always been very happy with the quality.
So far so good.
1 comment
Fantastic F.Fantastic Furniture
Hi Lyn, thanks for choosing to shop with us and for sharing your thoughts online. We look forward to seeing you back soon. Regards Annie and the Fantastic team
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PandaPerth, WA
- 2 reviews
Fantastic place, fantastic staff
Store was easy to find
Loved their range
Heaps to look at
Easy to assemble
Recommend to those looking for great quality
1 comment
Fantastic F.Fantastic Furniture
Hi Panda, thanks so much for choosing to shop with us in Rockingham. It's great to hear you enjoy our range, and found your product easy to assemble! We hope to see you again in store in the future. Regards Nick and the Fantastic team.
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Bad service after payment
Ordered a sofa, chair and foot stool 8 weeks ago, I have been following up for the past 2 weeks on when it will be delivered as got told it would be 6-8 weeks. I have been into the store on 3 occasions on my lunch breaks and called up about 5 times to get told I will get a call back on that day or the following day to let me know what is happening - but no calls back. I am very disappointed as my partner and I had high hopes with the fantastic service before we made the payment. But now have been left in limbo as not knowing when it will be del...Read more
ivered. Feel like I have made the effort to find out what is happening in my spare time to be left with nothing. The last time I went in, I also explained to the store worker my situation and I got no apologies or anything, just to get told it now - “should be next week”. Now following on a week later from that, we had delivery of items at around 4.30. We started putting the sofa together to find the chase part was not here. I called the driver and they said they could not bring it back until 7/8 at night. I stated we would be out at that time and I am already frustrated with what has happened so far. They ended up delivering it within 20 minutes and apologised. We have now found the sofa is very frayed and dirty on the edges! Plus the chase underneath is ripped. This is unacceptable considering what we have paid for this and the length of time we have waited. Would never recommend to anyone and most likely will not be making any more purchases from the store. Will have to see the outcome of what will happen for these issues to be resolved.1 comment
Fantastic F.Fantastic Furniture
Hi Soph, We're really sorry to hear the experience you have had with us to date. We're really like to look into this further for you and assist as best we can. Would you be able to send through your o... Read more
rder and contact details to us at reviews@fantasticfurniture.com.au Look forward to hearing from you. Regards Annie and the Fantastic teamSimilar opinion? Write a review on ProductReview.com.au!
AllieWaikiki
- 11 reviews
- 7 likes
Never have any stock
Can’t even believe I went back today after the recent experience with trying to buy furniture. Again picked out something only to be told it isn’t in stock. About a month ago we were looking to replace a few items of furniture, went to the Rockingham store and every single thing we asked about was not in stock. I get not selling floor stock but geeze don’t keep the stuff on display as it’s really annoying to have to keep asking if there is stock available.
i doubt I will go back as it’s just way too annoying and a waste of time, plenty of oth...Read more
1 comment
Fantastic F.Fantastic Furniture
Hi Allie, I'm so sorry to hear this. I have passed this feedback to the store and thank you for taking the time to let us know. Regards Fiona
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Best Products n Service
I purchases my products as i am redecorating my rental and i found your products to meet my requirements and the staff were very helpful in all areas...
2 comments
Fantastic F.Fantastic Furniture
Hi Suze, thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your experience with our company. We ho... Read more
pe to see you back soon! Regards Jivani and the Fantastic TeamMy pleasure
I got 99 views of my review hows that eh..
I hope you get sales from this...
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John Pahl
- 2 reviews
Perfect with a very good range of just about everything
In-store excellent conditions ,purchasing was easy as, staff very friendly and don't hassle you at all until they are needed
1 comment
Fantastic F.Fantastic Furniture
Hi John Pahl, thanks for choosing to shop with us! We're pleased to hear you had a Fantastic in store experience. We hope to see you back soon. Regards Annie and the Fantastic team
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Always shop at fantastic furniture
Always shop at Fantastic Furniture the staff are very helpful and friendly ..Love my purchases .great shopping ..Will be back again soon jdh
1 comment
Fantastic F.Fantastic Furniture
Hi Jdh, thanks for choosing to shop with us! That's great to hear! We look forward to seeing you in store again soon. Regards Annie and the Fantastic team
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Friendly service and value for money furniture
Made my purchase in store. And the service was excellent. Came back the next day to purchase 2 more barstools on top of tge tv cabinet and 3 barstools i bought the previous day.
1 comment
Fantastic F.Fantastic Furniture
Hi Adam, thanks for choosing to shop with us! That's great to hear! We hope to see you back soon. Regards Annie and the Fantastic team
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Love our new beds and staff were fantastic and extremely helpful
Online but visited the Rockingham store and was helped by their staff. Never had a store be so helpful when I encountered problems assembling item on my own physically helped me free of charge. Rare to have such good customer service these days!
1 comment
Fantastic F.Fantastic Furniture
Hi Las, thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your experience with our company. We are... Read more
delighted to hear you had such a good experience with our team at Rockingham! We hope to see you back soon! Regards Jivani and the Fantastic TeamSimilar opinion? Write a review on ProductReview.com.au!
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Fantastic F.Fantastic Furniture
Hi Peta C., thank you for choosing to shop with us. I am sorry to hear that the customer service experience needs some work, and we will be providing this feedback to the Rockingham team directly. If ... Read more
you would like to provide additional details, you can send this to reviews@fantasticfurniture.com.au Regards Nick and the Fantastic team.