Fashionably Yours Physical store

The staff were so kind and helpful and made me feel so comfortable when choosing my wedding dress. They were very knowledgeable about the dresses and helped me pick a gorgeous gown! I would 100% recommend Fashionably Yours to any bride!

My initial experience (June 2025) was positive. Found my dream dress and the girls upstairs were lovely and accommodating, taking all my measurements and promising that the alterations I wanted would be no problem at all (adding sleeves). Dress was ready by December 2025 as promised, booked to come at the end of January 2026 to start the… Read more

alteration process. I was advised closer to the date I'd booked that it was too early, so I re-booked for early March 2026. My wedding day was 9th May 2026.

Cut to the date I re-booked, the sleeves hadn't been added. This was a little alarming as I was told the dress was ready, and it clearly wasn't. The ladies downstairs had no idea what I was talking about with the sleeves - nobody seemed to take proper notes at the time of purchase about what I wanted done to the dress. The seamstress (Lucy) was very hard to understand, and seemed overwhelmed by this task. My mum actually stepped in and found another dress (same as mine, just with straps), making it easier for the seamstress to add sleeves (my mum shouldn't have had to do this, it wasn't her job). We gave them the benefit of the doubt and went along with it as they assured me the dress would be ready next time I came in (2 weeks later).

Attended 2 weeks later, one sleeve had been added but it was falling off my shoulder and the fabric from the dress hadn't been added (was just a sheer sleeve, still unfinished). I started to panic a bit at this point, because I was told the dress would be finished. Adrian kept making comments about my body and comparing me to another bride who didn't need any alterations (which was absolutely inappropriate and irrelevant, I'm not tiny by any means but its not like I'm plus size and they were struggling with this issue?). The issue with the sleeves that kept falling down is that they weren't attached properly, the seams were completely wrong. Ended with them saying they needed to take more measurements and next time the dress would be ready to take home.

Third time (3 weeks out from my wedding) was the worst experience of my life and every bride's nightmare. The sleeves were still falling down, and Lucy and Adrian had no idea how to handle the situation and were not supportive at all. Adrian made me feel like the whole thing was my fault all the way along, when I had done everything I was told and been organised with ordering my dress etc. We ended up pulling other dresses for me to try (unacceptable!) and I felt pressured to choose something else. We stuck to our guns and refused to leave the store without some sort of good faith refund. Lucy ended up leaving without saying a word, and Adrian called the owner, who initially refused to help and even palmed Adrian off saying "Tell them I'm in a meeting and can't talk to them"...it was after 5pm at this point. We made Adrian call the owner again and eventually we got some money back. We took the dress and have had to find another seamstress closer to home to help us, and she has been amazing - 'She's Sew Creative' in Kellyville, highly recommend! She was appalled when we told her what had happened and showed her the dress. Massive hats off to her for being able to fix the mess that was made by Lucy.

At my initial appointment when I bought the dress, I was pressured to leave a good review and offered free jewellery in return (basically a bribe which is so unprofessional). Nobody within the store communicates with each other, and there is a severe lack of honesty with regard to skillset and false promises. Definitely wasn't a stress-free experience, which is what you want as a bride!

I just wanted to thank Fashionably yours for how kind and helpful the stylists were. I felt really at ease and their input was so appreciated in making my decision.

Adrienne was most helpful and patient, friendly and professional. No one hurried us and they came up with an affordable package for us. I would highly recommend.

We had an amazing experience with Lynn during the dress fitting! She was incredibly professional, kind, and attentive to every detail. Her expertise and warm demeanor made the entire process enjoyable and stress-free. Highly recommend! Show details

I would strongly encourage future brides to look elsewhere for your dress. My initial experience with this boutique was great, the team were lovely and I felt comfortable in store. After I chose my dress and paid a deposit, everything went downhill. I ordered my dress in July 2025 and the day I paid the deposit, was advised it would arrive in… Read more

Feb 2026. After multiple follow ups, shifting timelines and vague non-responses the dress finally arrived at the end of April, almost 12 weeks late. They told me it was not late because when I followed up in November 2025, I politely said at that stage it was not a rush.

When my dress did arrive, it was the complete wrong size. I don't recall being measured in store, however their response is that the team member that helped me has been there for 13 years and definitely would have taken my measurements. I haven't questioned their process, just the outcome of my order. At the end of the day, the dress is not fit for it's intended purpose.

Given the delays initially there is no option for the dress to be remade. Their solution was to let them alter part of the dress and have me engage my own tailor for the rest, which I do not consider appropriate given the issue was with the order itself.

I have attempted to resolve this with them directly however they have maintained they "delivered what was ordered", despite being a specialty service that offers made to order gowns, who failed to provide the advertised service.

Given the overwhelmingly positive reviews you would think this would be a one off mistake they would be wanting to fix immediately, however I will note that you are offered a free gift in exchange for a positive review, and the negative reviews that are posted seem to be consistent with my own experience. I would suggest to future brides to ensure their measurements are thoroughly taken and clearly confirmed and documented before paying any kind of deposit. Please also be aware of of potential delays and how issues may be handled if they arise.

From the moment I walked in to the store, I was met with a sales assistant that had no interest in helping find my dress. Dresses were poor quality and most of my preferred styles they did not stock samples in store. After 10 minutes she asked an alternate sales assistant to jump in and take over and after 20 minutes I had left my 1.5 hour appointment. With a long travel time to this store it was not worth it at all.

To All Brides Looking- DO NOT SHOP HERE!! They first start by getting you in and it’s all seems like it’s going nicely, they get you in different dresses to try. To be honest [Name Removed]- she didn’t help with much of the process- she did peg me into the dress. Lucky I had a family member to help me get in and out of the dresses. Help me pick… Read more

out dresses and find things I wanted to try on. She didn’t tell us about the process she measured me completely head to toe ‘we agreed it would be completed in store the alterations’ but they went against that word and seemed to have changed their mind. This is how they make their money- at the end of the day the manager [Name Removed] doesn’t care about anything else — should’ve known I mean she was dodgy from the start. Telling my mum to go and see the receipt on the computer and asking to send me the receipt to see. Talking about it with me in the change room, In front of my mum. It’s a bridal shop they were so unprofessional, just a horrible experience. Never again. Saying if you guys had gone to a couture place spent $8000-15k then yeah sure you will have that experience. How can a manager of a bridal shop in an affluent area like Wahroonga be so rude and unprofessional???? We had paid $272 for sleeves to be added on the dress (wasn’t done) and lace to be added to the mesh area of the front of dress $90 (wasn’t done) There was no notes on the receipt - so be careful. It stated I paid for extra material was told it was the same as the dress ( it was a piece of mesh, and some lace bits to make a sleeve out of it) I took this to an outside alterations place and they said “I can’t use this as it’s been used already” Having waited for an hour for the manager to bring the dress from the warehouse over to the store (for some reason they had to take it out of the shop - there’s no room to store it? ) I was called to come in and it wasn’t ready..I checked through everything and took it out of the shop. Word of advice never pay in full - they don’t care.. they must do this over and over just read the reviews.

Also don’t be fooled by all the other positive reviews here, the store actually makes you write a review before you leave and they give you free jewellery in exchange. Haha!! What a joke this store is. Unbelievable NOT WORTH IT

Thank god for my delightful alterations lady who is very experienced who was recommended and she pulled a miracle out of a hole… to pull this altogether !!!

We had such a lovely experience with Lynn! She was super knowledgeable about the fabrications and silhouettes of the dresses. Highly reccomend coming here If you’re looking for your dress. Show details

Had a wonderful experience with Adrian today - super helpful, giving great feedback, advice and leaving me enough space to make a decision and say yes to the dress! Thanks so much

Lovely and welcoming bridal store!! They had a super large selection of dresses to choose from so there’s definitely something for everyone! Shoutout to Roxy and Matilda for their great help! Show details

Loved my experience here! The girls are so warm and welcoming, shoutout to Vanessa and Kila!! I found my dream dress after not knowing what I wanted and after visiting so many other stores. It was so fun and the store is so cosy and cute. There is such a good variety of styles to choose from too!

Dropped in to find a last minute dress. Thank goodness for Kila and Lynn! Their professionalism and dedication throughout the appointment not only made the experience special, but I said YES TO THE DRESS. Couldn’t recommend the team at Fashionably Yours Bridal for your wedding dress shopping. Show details

Oh my goodness… what a spectacular and exquisite experience it was to bring my daughter into this magical store. The staff were attentive and professional. The dresses were to die for. All princess dreams coming true… the dress we have found is sublime. Couldn’t recommend highly enough.

My experience at the store was amazing! Killa was so down to earth and made me feel great. I appreciated being able to be open and hostess about what I was loving and what I wasn’t. She was also able to accommodate me trying on engagement outfits as well. Can recommend for all future brides. Show details

Had a great appointment with Kila, my sister tried on a variety of dresses that were easily customisable. Although she didn’t walk out with a wedding dress she did get an amazing engagement outfit. Show details

Amazing service! Adrian served us and was incredibly accomodating and gave great suggestions. Overall very welcoming. Both me and my friend are returning customers, we bought our formal dresses from here also. Show details

Really great experience, very relaxed and we had plenty of time to try on our dresses and make decisions. There was a really nice range of things to choose from, which was helpful as we weren’t really sure what we wanted coming in, so it helped us narrow it down. Show details

Excellent experience thank you – Mandy was so helpful and such, she made the whole experience so special , nothing was a problem . Amazing ladies and beautiful dresses Thank you so much

Worst customer service experience - avoid – Without a doubt, the worst customer service experience I've come across. My best friend, who is UK- based was home in Melbourne for Christmas. She booked with Fashionably Yours to try on her dream wedding dress, with a bridesmaid from Geelong and one from Coppenhagen, all flying to Sydney and paying for accommodation specifically for this fitting.… Read more

The appointment was confirmed twice by the store. The four of us arrived and the store was closed. The phone switched off. After an hour of unread messages, we received a reply on Instagram simply saying they weren't open on Sundays, which is contradictory to the twice confirmed booking. The person on the other end of the messaging barely apologised, even when knowing the thousands of dollars spent to get to Sydney for this specific appointment. Try-at-home was offered as a remedy, after refusing to go ahead with the appointment. Then, a few days later they said that try-at-home is only available for Australian customers, even though it was well documented that the bride was based in London and was travelling specifically for this appointment. It was the only opportunity that the bridal party would be all together before the wedding. Not only was the opportunity to try dresses together taken way from us, ruining the bride's dream, the lack of remorse and solution is unfathomable and made the whole experience heartbreaking and it cost us Thousands of dollars were spent to get to the appointment, because it was confirmed twice by the store. An ugly experience.

Outstanding service – 5 star service in store. Extremely organised and accommodating. Stunning selection of bridesmaids dresses, overshadowing other bridal stores in Sydney. Beautiful aesthetic. Thanks ladies.

Amazing – The dresses are beautiful here, just elegance And good price too and loved the way they helped me out very friendly and welcoming, would definitely recommend any bride to come here Show details

Amazing experience. Kila was absolutely wonderful – The store was very nice and the staff, especially Kila, were very lovely and helpful. I found the perfect dress and it was very easy. Show details

Good! – The staff were excellent and very friendly. They assisted greatly in picking out dresses for each of our tastes in style as well as those well suited for us. Always willing to lend a hand and are extremely competent. Products have high quality and range.