Fast, Informative delivery
T & C's was easy to read and very informative. Fast, easy and great choices when deciding what cover to get. Everything was done online and through Paypal and the certificate was emailed in minutes. Well done.
Ideal for our purpose
Having not had to rely on them and hope not to, but for the cover and price you can't beat it. Easy to organize online and pay safely through PayPal. We have used this insurance twice now and for the value and cover you get, it is hard to go past them.
I didn’t get back full amount that I spent, I spent $296 and got back $83.50, but I got back money very quickly. It is worth doing the insurance, thanks
Policy is good value. Easy to setup.
Tried calling Customer support during work hours. Really prompt. I have used Fast Travel insurance for multiple trips in the past. Thankfully, I haven't felt the need till date to lodge a claim. So no comments there.
Good value for money, suits my needs for travel overseas
quick and easy to set up and good value for money.
Have used the company for most of my overseas trips and for cruises.
Make it easy to change and alter quote before buying
Perfect and fast respond I can’t believe it with my eyes
If you want to choose an insurance, must choose this one. You wont regret it and you will be happy without any worries. And fast response all the time. Well done
Super quick and easy to get a quote
Getting a quote was quick and easy as you just enter a few boxes. Being able to select the cover that you want also meant I saved money on my travel insurance because some of the cover options weren’t needed for my trip.
Great company, good value for money...but some website bugs need ironing out.
Best value for money, good customer service, user-friendly online interface and transparent/ honest policy rules.Made a claim and it went smoothly. If you aren't sure how long you will be away for, just take out a week or a month's worth of cover and then extend online via their website once you are over there. The price you end up paying for the extensions works out to be exactly the same as if you had purchased the extended period of cover before departure. One criticism I would have is that when you log into your account you have to enter yo...ur policy number which is inconvenient sometimes. A simple user name and password setup would be much better. Also, you get a 5% discount if you are a return customer but they don't make this immediately apparent and you have to contact them by email for them to apply the discount. It really should be automatic. One more thing; I really like the email reminders to extend when your policy gets close to expiry, but don't rely on these reminders alone because last time I used Fastcover the reminders suddenly stopped coming halfway through my trip Mark the expiry dates in your calendar or set your own reminders. Apart from the minor issues above I really like this company. However, as with any insurance company I always price-shop from year to year. Companies that are good value for money may not be the next time you travel. Always shop around. Also, don't just go for the cheapest company; read the policy rules and go for the one that gives you the best coverage for the best price. If you start reading the policy rules and it's confusing or difficult to read, move on; they're hiding things in the small print that they'll use to weasel out of paying a claim. Policy rules or PDS ( Product Disclosure Statements) with nothing to hide will be simple and easy to understand in terms of what you're covered for and what you are not (like Fastcover's PDS). I came across a policy recently from a cheap company that had a hidden clause in there that said that if you'd previously had any treatment for any cancer (including benign skin cancers being frozen or cut out) then the whole policy was void in the case of a claim, even if the claim wasn't medical i.e stolen luggage. This is the kind of thing the cheapest ones do. Also, Do not use 'budget direct travel insurance'!!! Trick policy rules!!! You'll think you're covered but you're not!!! They won't pay and then blame you for not reading the policy rules small print. Scam!!! Pay a little bit more and use a company like Fastcover to get real insurance coverage and not a false sense of security, which is the only thing 'Budget Direct' is selling.
The lady on the phone was very helpful with my inquiries. I had many questions around different options and she was able to answer all. Nice to have someone on the phone who could answer questions not out of the box.
Good price - Easy to set up
Have used this before a few times - price is good but have never tested it by making a claim.
Annoying review is making me add more words. Yes, must be 30.
I bought this policy online and was amazed how quick and efficient it was done, def will be using fast cover again as of to America and Canada next year
Great product, great price
We travel overseas once a year and have always paid substantially more for basic insurance. Well done Fast Cover for providing a value for money policy. Looking forward to future business.
Easy application; easy personalisation
We were looking for basic medical cover and Fast Cover was easy to apply for and easy to add on to. We hope we will not have to claim against this cover, but, if we do, will be interested to notice their promptness in responding and willingness to pay out.
I take out basics medical insurance. Used it for the first time last trip and was very happy. Only issue was the time it took for approval for an operation.
- Verified customer
Easy to get covered, have had no claims to comment on that process.
I've used Fast Cover on four occasions and found it easy to get the policy on-line, fortunately I've not had to make a claim so that process I've not experienced. The policy cost seems to be competitive, however, I'm approaching the age of 80 and benefits are substantially reduced then.
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|Contact Number||1300 409 322|
|24-Hour Phone Contact||Yes|
|Online Live Chat||Yes|
|Maximum Age Covered||89 years old|
|Overseas Emergency Assistance||Unlimited|
|Accidental Death||Not Included|
|Pregnancy (max weeks)||23 weeks|
|Resumption of Journey||Not Included|
|Hospital Cash Allowance||Not Included|
|Overseas Emergency Medical & Hospital Expenses||Unlimited|
|Loss of Income||Not Included|
|Permanent Disability||Not Included|
|Luggage & Personal Effects|
|Theft of Cash||Not Included|
|Delayed Luggage||Not Included|
|Credit Card Fraud||Not Included|
|Travel Documents / Passport||Not Included|
|Maximum Single Item Limit||$3,000 (computer or camera), $1,000 (phone or tablet), $750 (all other items)|
|Luggage & Personal Effects||Optional up to $2,000|
|Rental Vehicle Excess||Not Included|
|Motorbike / Moped Coverage||Included up to 50cc, optional for any vehicle over 50cc|
|Domestic Pet Care||Not Included|
|Special Activities Packages|
|Snow / Ski||Not Included|
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