Fast Cover Travel Insurance - Comprehensive

I have been liaising with Abegail who has been great, very responsive and helpful. The cover is suitable and the pricing is very reasonable comparative to the other quotes I obtained. Show details ·  1

A minor stroke experienced mid flight – We have used Fastcover insurance three times and twice we've needed to make a claim. Our recent experience was handled so well. After my husband had a stroke the team at Fastcover helped me through all I needed to do, both verbally and emails.. Upon… Read more ·  2

our return the Claims dept were very thorough and we received our refund within four months of the stroke happening. And a owrsinal followup inquiring as to the recovery. Will definitely use this company again

Travel insurance for Seniors – Everything about the policy is explained well and it was easy to complete. Show details ·  1

Easy to use and good value. Good coverage on policy and well explained Show details ·  1

Bogus cover. We experienced a genuine trip disruption when our domestic flight, scheduled to connect us to our international departure, was cancelled due to the airline being unable to crew the aircraft, despite the plane sitting empty on the tarmac. The airline could not offer an alternative that would get us to our international departure city… Read more

in time, forcing us to reroute to a different domestic city, purchase new international tickets, and change our entire departure itinerary.

We submitted a claim for the additional costs incurred, which was denied on the basis that the Product Disclosure Statement (PDS) only covers disruptions caused by strike, riot, hijack, civil protest, severe weather, or natural disasters. A plane sitting in front of you with no pilot—a very real and plausible disruption—is not recognised as a valid basis for a claim under this policy.

The wording in the PDS appears carefully crafted to exclude real-world travel issues that customers are far more likely to encounter than the narrow list of extreme events they do cover. The fact that we could not physically reach our booked international departure city due to airline staffing issues—and had to rebook flights from another city at considerable cost—is apparently irrelevant under this policy.

We have been loyal customers for 8 years and never made a claim. When we finally needed assistance, we were denied support on PDS technicality. The experience has left us with the strong impression that this policy is of no use when it truly counts.

We will not be purchasing insurance from this company again and strongly urge others to carefully scrutinise the fine print before doing so, to avoid being caught out as we were.

A plane sitting in front of you without a pilot isn't a "Trip Disruption Expenses." Now if that isn't a dodgy and weasel-word travel insurance policy; nothing is!

The service and attention to detail provided by your company as a result of my accident and subsequent hospitalisation in a foreign country, including medically assisted flights home to Australia were second to none. Your people who handled my case and dealt mainly with my son, who was travelling with me, could not have been more helpful. The… Read more ·  1

immediate and prompt responses to our queries and follow up on all things to do with the hospital and medical costs, as well as the organising of the medically assisted flights, were courteous, respectful, succinct and detailed, to the point where we knew exactly where we stood and what was being provided to us at all times. I cannot thank your organisation enough for your excellent service and fulfilling everything that was expected of you in the policy as stated. In an era where insurance companies are bearing the wrath of consumers for not delivering on what is stated in their policies, or are finding ‘loopholes’ to not payout on those policies, your company’s response to our queries and where we stood was exemplary. I have no hesitation in recommending your company and its’ services to anyone wishing to cover their future travel requirements. I remain available at any time to discuss further should you wish. Kindest Regards, Ross Bowden

**Exceptional care when I needed it most** I cannot speak highly enough of Fast Cover and the way they looked after me when I was injured overseas\. Being hurt in a foreign country, surrounded by a different language and culture, was incredibly unsettling\. From my very first contact with Fast Cover, they reassured me that **they had me**\. I… Read more ·  1

immediately felt safe and supported\.

What impressed me most was how personal the care was\. **Two of their nurses stayed in regular contact with me, checking on how I was feeling, how I was coping, and whether there was anything more I needed\. Their ongoing support gave me great reassurance during a very difficult and uncertain time\.** It felt like they genuinely cared about my wellbeing, not just my claim\.

Their administrative staff also patiently guided me through everything I needed to provide and made the paperwork far less overwhelming\.

When it was time to get me home, Fast Cover organised my flights and wheelchair assistance at every airport\. They made what could have been an incredibly stressful process feel simple\.

And after I arrived home, my Case Manager, **Ewan, personally called to make sure I had arrived safely\.** That really summed up the level of care I received\.

Throughout the entire experience, I never felt like a number or just another insurance claim\. I felt like **a person who genuinely mattered**\.

To everyone at Fast Cover — thank you\. You looked after me when I was vulnerable, thousands of kilometres from home, and I will always be grateful\.

**Fast Cover didn’t just get me home\. They made me feel safe getting there\.**

After my HORRIFIC experience with ALLCLEAR a number of years ago I was wary of travel insurance - no need to be wary with FASTCOVER. I gingerly telephoned them and began asking them about their travel insurance policy for a holiday I wanted to take.… Read more ·  1

They were AMAZING in answering all my questions and made me feel valued and assured. I ended up telling them of my bad experience with ALLCLEAR. In the end I did purchase my policy with them. Still a little worried I needn’t have bothered. From the moment I purchased that policy the communication did not end there! I received little handy hints and reminders from FASTCOVER for my upcoming trip via emails - even had I created an emergency contact list. How good was that. Even when I returned home an email arrived welcoming me home and letting me know what to do if I did have a claim to make. THANKYOU FASTCOVER you have ensured that a customer has received the ultimate customer service possible without realising it. I hope this review sends more travellers your way for their travel insurance policy which I might add was affordable. Very grateful customer

Fantastic experience and exceptional service from Jazmin. What a breath of fresh air! In a sea of confusion and wasted time, Jazmin made the entire process feel simple and stress-free. She was professional, knowledgeable, patient, and genuinely cared about helping me. Their website was also the easiest to navigate compared to others in the market,… Read more ·  1

making the whole experience seamless from start to finish. I couldn't have asked for better service and would highly recommend Jazmin and the team.

I have booked travel insurance for my daughter’s first trip overseas with her friend. Abegail has assisted me all the way through from finding the right insurance, answering all my questions and ensuring I have peace of mind while my daughter has an amazing time. Abegail has responded quickly to all my questions and offered some light heartedness… Read more ·  1

along the way knowing I’m anxious about my daughter going. I hope my daughter doesn’t have to use the insurance but if she does I feel reassured that she will be provided with excellent help if everyone is like Abegail! Thank you

We paid extra for “rental vehicle cover”, only to have our claim denied because we hadn’t purchased separate insurance from the rental company. What’s the point of rental vehicle cover then? Disappointing experience and won’t get my business again. Show details

Awful experience with Fast Cover. I travelled to South America and had to urgently return to Australia after my mum required emergency life-threatening surgery. It has now been over three months since my first contact regarding the claim and I still have not received a proper outcome. The communication and handling of the situation has been… Read more

extremely disappointing during what was already a very stressful and emotional time. After losing around $8,000 due to the interrupted trip, they have only offered $1,700 back. I would not recommend based on my experience.

CORPORATE CRUELTY: Being Bullied by Fast Cover and Lloyd’s During Our Family’s Darkest Days. Our family is struggling to deal with my son’s brain tumour diagnosis, and to have an Australian company like Fast Cover behave this way is beyond words. We are mentally exhausted, and their lack of compassion is pushing us even further into depression… Read more

while we try to understand how this happened to us. It is life-shattering enough without being treated like a criminal by an insurer.

The doctor has already filled out their forms and explicitly noted that this was an incidental find. My son saw this doctor for the first time on 10 January regarding stomach issues and didn't return until the 21st when the headaches started and the tumour was found. There were no visits in between, there is literally nothing to give them--yet Fast Cover is demanding "notes" for those missing days just to stall a $24,900 payout. To even imply that a father would lie about his son having a tumour is sick and disgusting. Because we have absolutely nothing to hide and dozens of family and friends to back up every fact of this ordeal, we will not be bullied by the "Lukes" of the world, Fast Cover, or Lloyd’s. I would give everything I own to make this go away, but I refuse to let these people abuse our family for profit while we are suffering.

We complained to the underwriters, Lloyd’s, but they are just as bad. These are global giants who hide behind meaningless, "humane" words while they bankroll a broken system that they know cannot hold them accountable. They are big on promises, but they allow this conduct to continue because they know they have the money and power to crush the average consumer. You must check who the underwriters are before you buy and avoid these people at all costs.

Stay far away from Fast Cover. Do not be fooled by their cheaper prices or marketing; they are cheap for a reason-they simply do not pay when a significant claim is made. My advice is to pay more with a reputable insurer for actual peace of mind. It defies logic how these people are allowed to get away with this without any recourse or penalty. It is a broken system that needs to change. No one is exempt from these life-changing events, and dealing with this is hard enough without this kind of abuse. Once my son is healthy, I will do my absolute best to expose these people for exactly what they are. No other family should ever have to endure this during their darkest moments.

Fast quote, comprehensive details on what was included, quick availability to product disclosure. Other positives were ease of adding extra's, choice of excess limits and generous payout amounts. Show details ·  1

Took out a fast cover insurance for a cruise last August and would you believe became ill and received an account from the cruise line for almost $3000 for using their services for less than 5 hours.Fast cover requested extra information and were… Read more ·  1

more than helpful during the process and paid the over priced account.yes they are excellent and would say use them.

This is my second policy with Fast Cover. As yet we have not travelled so do not know how Fast Cover actioned any claims. I was assisted with the completion of my second policy by a staff member from Fast Cover the process went well as the staff member completed everything online verifing the details in a quick and acurate maner. I was 100% happy with the outcome. Show details ·  1

I chose Fast Cover for my upcoming cruise. The cruise is up the Australian east coast. Fast Cover gave me the option of having international cover which I need to have for medical and cancellation. The online application process was very easy to follow and when I did have a question the lady at Fast Cover was very helpful with answering my… Read more ·  1

questions, she also assisted me with completing the payment while i was on the phone. I have done a lot of research and quotes for travel insurance Fast Cover stood out for its ease of application, customer service and competitive pricing. I haven't had to make a claim so I am not able to comment or review that process. Fingers crossed I don't need to but I feel better and will enjoy my trip more knowing I am covered.

Your consultant was knowledgeable and professional. The explanations were succinct and easy to understand. I feel the policy was good value and your company was recommended to me by the friend I am travelling with as I have not used your company before. Show details ·  1

Best experience I’ve had purchasing travel insurance. Was so quick and straightforward. All the disclaimers are in clear language and medical questions weren’t too invasive either. Show details ·  1

I dealt with Hans in customer service and he was fantastic in arranging the right pricing, refund percentage and feedback. There were changes to an existing policy and Fast Cover management responded straight away with a good result. Couldn’t have been better. Building loyalty with existing customers seems to be a thing of the past, but this has been a great exception. Show details ·  1

Quote and purchase process was simple. Cover provided was competitively priced. I liked the feature of being able to add the policy to my Apple Wallet. Travel isn’t until 2027. Show details ·  1

I would like to give Hans a big big shoutout. He was incredibly helpful with me over the phone and answered all my questions that I had brewing regarding the policy. All the information he provided me was very thorough and I feel quite confident using Fast Cover as my travel insurance policy. No question was left unanswered, even the silly ones… Read more ·  1

that I had! Thank you again Hans for your top notch customer service, will be recommending you to everyone!

Super easy to apply a quote, fast response from staff with gentle and helpful , the cost is so reasonable .My family allway buy a travel insurance from Fast cover whenever we go oversea, Thank you all staff from Fast cover. Show details ·  1

Fast, easy and very good price. Very competitive. Simple application and highlighted fine print. This is the 2nd time using Fast Cover and I’ll continue to use them. Show details ·  1