Fast Cover Travel Insurance - Comprehensive

The Policy specifically aimed at seniors . In my opinion it is NOT suitable for males over 60 years. My Reasonable Claim was denied as a result of unavoidable surgery connected with previous diagnosis of BPH. 75% of males over 65 have BPH it’s that… Read more

common, only a small % require urgent surgery yet Fast Cover landed on the most generalised definition of the condition ignoring the fact of imminent urinary failure. I am Out of pocket over $5,500. WARNING FAST COVER is not reputable and will not meet your reasonable claim expectations! On the face their Reviews look positive but look at how many are pre claim ! Fast Cover are experts at avoiding reasonable genuine claims !!! DO NOT BUY THIS TRAVEL INSURANCE IF YOU ARE A MALE SENIOR!

The website was easy to understand , I was able to select a policy relevant to needs and our medical issues were covered therefore included in the cost. This is the second time that we have used FASTCOVER the customer service operatives are very… Read more ·  1

helpful, knowledgeable and considerate re our current claim and we feel reassured that this is almost at settlement date. This is a very efficient and effective service that I would highly recommend to anyone who may have health issues, previous or accident related, and who may be in the 'seniors' category as well as families and singles.

I recently returned from a holiday in Turkey. On my return I made a claim for some lost prescription sunglasses. I had top comprehensive cover. Apparently there is depreciation on sunglasses, so with that and an excess of $100 I received nothing.… Read more

What a scam! In ten years I have never made a travel claim. For the sake of a denied $300, claim they will never receive my $800 premium again. Doesn’t make business sense to me. What if it was a major claim? I can’t trust them.

I dealt with Hans in customer service and he was fantastic in arranging the right pricing, refund percentage and feedback. There were changes to an existing policy and Fast Cover management responded straight away with a good result. Couldn’t have been better. Building loyalty with existing customers seems to be a thing of the past, but this has been a great exception. Show details ·  1

Quote and purchase process was simple. Cover provided was competitively priced. I liked the feature of being able to add the policy to my Apple Wallet. Travel isn’t until 2027. Show details ·  1

I would like to give Hans a big big shoutout. He was incredibly helpful with me over the phone and answered all my questions that I had brewing regarding the policy. All the information he provided me was very thorough and I feel quite confident using Fast Cover as my travel insurance policy. No question was left unanswered, even the silly ones… Read more ·  1

that I had! Thank you again Hans for your top notch customer service, will be recommending you to everyone!

CORPORATE CRUELTY: Being Bullied by Fast Cover and Lloyd’s During Our Family’s Darkest Days. Our family is struggling to deal with my son’s brain tumour diagnosis, and to have an Australian company like Fast Cover behave this way is beyond words. We are mentally exhausted, and their lack of compassion is pushing us even further into depression… Read more

while we try to understand how this happened to us. It is life-shattering enough without being treated like a criminal by an insurer.

The doctor has already filled out their forms and explicitly noted that this was an incidental find. My son saw this doctor for the first time on 10 January regarding stomach issues and didn't return until the 21st when the headaches started and the tumour was found. There were no visits in between, there is literally nothing to give them--yet Fast Cover is demanding "notes" for those missing days just to stall a $24,900 payout. To even imply that a father would lie about his son having a tumour is sick and disgusting. Because we have absolutely nothing to hide and dozens of family and friends to back up every fact of this ordeal, we will not be bullied by the "Lukes" of the world, Fast Cover, or Lloyd’s. I would give everything I own to make this go away, but I refuse to let these people abuse our family for profit while we are suffering.

We complained to the underwriters, Lloyd’s, but they are just as bad. These are global giants who hide behind meaningless, "humane" words while they bankroll a broken system that they know cannot hold them accountable. They are big on promises, but they allow this conduct to continue because they know they have the money and power to crush the average consumer. You must check who the underwriters are before you buy and avoid these people at all costs.

Stay far away from Fast Cover. Do not be fooled by their cheaper prices or marketing; they are cheap for a reason-they simply do not pay when a significant claim is made. My advice is to pay more with a reputable insurer for actual peace of mind. It defies logic how these people are allowed to get away with this without any recourse or penalty. It is a broken system that needs to change. No one is exempt from these life-changing events, and dealing with this is hard enough without this kind of abuse. Once my son is healthy, I will do my absolute best to expose these people for exactly what they are. No other family should ever have to endure this during their darkest moments.

I am writing this review for my elderly mother who had the absolute misfortune of having to submit a claim with FastCover for a trip we both went on recently. My mum made the claim and as to be expected of people of a certain age bracket she is not the most technologically savvy person in the world. Fast cover wont accept that though!! Having your… Read more

representatives scoffing down the phone and laughing at customers because they are old and don't know how to email a photo is appropriate how? Even said to her "how did you buy insurance if you can't even send an email"... WHAT! I am appalled at fast cover and the representative "natalie" and will be spreading the word to everyone about this company. DO NOT let your family buy this insurance especially if they are elderly!!!

Worst when you’re in dire straits. My son is still in hospital and they are delaying claims with confidential records needed from the hospital. Surely if doctors reports can not be trusted , who can ? Show details

I chose Fast Cover for my upcoming cruise. The cruise is up the Australian east coast. Fast Cover gave me the option of having international cover which I need to have for medical and cancellation. The online application process was very easy to follow and when I did have a question the lady at Fast Cover was very helpful with answering my… Read more ·  1

questions, she also assisted me with completing the payment while i was on the phone. I have done a lot of research and quotes for travel insurance Fast Cover stood out for its ease of application, customer service and competitive pricing. I haven't had to make a claim so I am not able to comment or review that process. Fingers crossed I don't need to but I feel better and will enjoy my trip more knowing I am covered.

Your consultant was knowledgeable and professional. The explanations were succinct and easy to understand. I feel the policy was good value and your company was recommended to me by the friend I am travelling with as I have not used your company before. Show details ·  1

Best experience I’ve had purchasing travel insurance. Was so quick and straightforward. All the disclaimers are in clear language and medical questions weren’t too invasive either. Show details ·  1

Super easy to apply a quote, fast response from staff with gentle and helpful , the cost is so reasonable .My family allway buy a travel insurance from Fast cover whenever we go oversea, Thank you all staff from Fast cover. Show details ·  1

Fast, easy and very good price. Very competitive. Simple application and highlighted fine print. This is the 2nd time using Fast Cover and I’ll continue to use them. Show details ·  1

I had an excellent experience with Monique while purchasing my comprehensive travel insurance. From the very beginning, she was incredibly helpful, patient, and knowledgeable, taking the time to clearly explain all of my options and make sure I felt confident in my coverage. What really stood out was her genuine care and attention to detail. She… Read more ·  1

made what can often be a confusing process feel simple and stress-free, and she went above and beyond to ensure everything was tailored to my needs. It was an absolute pleasure dealing with Monique. Her professionalism and friendly approach made the whole experience seamless. I wouldn’t hesitate to recommend her to anyone looking for travel insurance support.

The consultant was very patient n was able to help me change my travel insurance from a single trip to an annual policy. I also got a $400 refund despite the upgrade. Show details ·  1

The online purchase process was simple, easy to navigate and clearly worded. I believe the coverage is suitable for my needs at a competitive price. When I requested to make a change to the policy (add a country I missed), the response from Fast Cover was quick and clear, with a small fee. Overall very happy with the product and the service before I have travelled. Show details ·  1

I will never use any other company after using fast cover they are attentive caring and ontop of all your needs I can’t speak highly enough and beyond happy with the service. Show details ·  1

Completing form was lengthy but clear and print out of quote thorough. Follow up from initial quote by Chris was excellent with an added 10% Booking with Hans today also excellent. Knew his business, covered all the items thoroughly, worked out new cost and had a laugh with me. You cover things that Alliance wont cover which means all the… Read more ·  1

Australian based policies not suitable,, RAC, health Fund, etc Mentioned this to my doctor who wrote iyou down as she has other patients who have difficulty with O/S insurance. This is my second time I used you and will refer you to others happily.

The online form was easy to understand and fill out , ive got my travel insurance from this company for all my overseas travels, luckily havent had to use them but am glad i had it incase of emergency. Show details ·  1

I found the person who helped us to be very friendly, efficient and thorough. They made sure to check all our details several times and made everything easy to understand. Ours was a bit messy as my partner and I were taking out separate policies, due to age and health issues, however, the rep never made me feel it was any trouble. The quote was… Read more ·  2

competitive with other travel insurers, however, I had already decided to go with Fast Cover as I have used them before and found them to be excellent. I have not had to make a claim so I can’t speak to this. Great service.

Hans was brilliant. He listened patiently and with empathy to my somewhat complicated medical experiences over the past year and sought advice once he had gathered the necessary information. He answered all of my questions clearly and I felt the policy covered all of the essentials. Hans came across as genuine and honest. I ended up buying a… Read more ·  1

policy for a second trip while I was on line him. I trust that if I do need to claim that I will get the same level of courtesy and professionalism Hans showed today.

I found the website very helpful. I did have a trouble trying to send the Quote but I think have been me (user error). After speaking to the Customer Service person it was all sorted and completed in just a few minutes. The Customer Service guy was lovely and explained everything so well. Show details ·  1

To talk to a real person on the phone is the best experience. The very helpful team member help us select the right insurance for my family and answered all our questions. The premium was good and fair. Great experience all round. Show details ·  1