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Fast Cover Travel Insurance - Comprehensive

Fast Cover Travel Insurance - Comprehensive

4.4 from 227 reviews

Reviews

4.4

227 reviews
5
(157)
4
(46)
3
(4)
2
(4)
1
(16)
  • Value for Money
    4.5 (149)
  • Transparency
    4.4 (133)
  • Customer Service
    4.5 (137)
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Graham Baws

Graham BawsPerth, WA

We haven't yet travelled!

published

Not much to compare and the added constraint of the pandemic limited choice but we hope the cover meets our expectations. We also hope not to need it. After all, it is insurance!

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
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1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Graham, we also hope that you have an incident-free holiday and not need to make a claim! However, if you do need assistance, our Emergency Assistance Team are available 24/7 to help. Thanks for choosing Fast Cover! Kind regards, Sally

eej s.

eej s.Hobart, TAS

One of the worse

published

One of the worse company 100% non of the people I know will be buying insurance from your guys. Definitely 1000 plus staff of Singapore airline will be highly advised against buying from your rubbish company

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea) and New Zealand
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time3+ months
Claim ApprovedNo
Insurance Cover ForChild
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1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Very unhappy customers

published

An error at a hospital causing serious problems somehow became a pre existing condition. A very long bow pulled here. It was akin to going to emergency with a sore toe. Staff cut off toe by mistake but insurance company say 'You had the sore toe in the first place'.A lot more serious in our case. Legitimate claim we believe. We can't travel and would have liked our $10,000.00 reimbursed. Patient still suffering and will be ongoing. Communication from company very poor. Had to chase them up constantly.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time3+ months
Claim DateFebruary 2020
Claim ApprovedNo
Insurance Cover ForAdult
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2 comments
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance
Sharknshar
Sharknshar

I have parerwork stating the hospital error. The HCCC are taking up our case the error was so serious. Nothing to do with a pre existing disease. I can be contacted on [Number Removed]
Sharyn

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Kassandre

KassandreCentral Queensland, QLD

Not too bad - needs work though

published
Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time3+ months
Claim DateFebruary 2020
Claim ApprovedYes
Insurance Cover ForAdult
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

You would be naive or insane to travel without insurance. Fast over was fantastic after the first few hiccups.

published
Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time<1 week
Claim DateJanuary 2020
Claim ApprovedYes
Insurance Cover ForAdult
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance
Jessica R

Jessica RSydney, NSW

Worst cover I have ever had

published

Slow to respond, no help given at all especially during the recent circumstances not even minor help given. Disgusted with the service and will never recommend them to anyone after this.

Transparency
Customer Service
Value for Money
DestinationAfrica
Claim MadeYes
Type of ClaimOther, Personal Liability and Travel Delays/Cancellations
Claim Resolution Time1-2 months
Claim DateMarch 2020
Claim ApprovedNo
Insurance Cover ForAdult
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Great customer service

published

The customer service was extremely helpful they were organised, super responsive and tried their best to help instead of providing generic responses. Would definitely recommend them and hope to use them again in the future :)

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

No help at all in emergency

published

No help in emergency situations , wouldn't cover anything as apparently everything is related to covid19 and they refuse to be supportive or helpfully.
Two years of international cover for nothing.
Wouldn't recommend

Transparency
Customer Service
Value for Money
DestinationSouth America
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance
Naga G.

Naga G.South East Queensland, QLD

  • 2 reviews

This is perfect. Will go for it again.

published

The fast cover travel insurance was easy to purchase and also claim. The customer service was very good. I had unexpected travel plan diversions and the insurance was very helpful.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimMedical and Travel Delays/Cancellations
Claim Resolution Time1-2 weeks
Claim DateApril 2020
Claim ApprovedYes
Insurance Cover ForAdult
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance
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Mark

MarkPerth, WA

Never use FastCover.

published

Absolutely disgraceful not honouring comprehensive cover.We had no pilot to fly our aircraft and FastCover deems this as no excuse for a cancellation claim. Travel insurance is waste of money.

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedNo
Insurance Cover ForAdult
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance
Angela

AngelaSouth East Queensland, QLD

Never Again

published

Absolutely useless with no assistance at all regarding COVID-19. Despite actually being overseas well before the pandemic was declared, I am gobsmacked at Fast Cover's lack of assistance. Never again.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 months
Claim DateMarch 2020
Claim ApprovedNo
Insurance Cover ForAdult
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance
Robert M.

Robert M.Central, SA

a no fuss payout

published

This, my first travel claim was treated with delicacy and understanding by the claims officer and an amicable settlement was made by her well within the time stated origionally by her . I found her attitude comforting in a time of real upset to us.

Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateApril 2020
Claim ApprovedYes
Insurance Cover ForSenior
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1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance
Sam

SamSydney, NSW

Prompt processing of claim

published

Have always used Fast Cover for overseas travel insurance but had to claim for the first time this year due to my child being sick. Quite a bit of evidence was required but the online claims process was relatively straightforward, the team was prompt in getting back to me, outcome was in our favour. Thank you Fast Cover!

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time2-4 weeks
Claim DateMarch 2020
Insurance Cover ForAdult and Child
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance
Suzana Traikovski

Suzana TraikovskiGreater Melbourne (Inner), VIC

  • 4 reviews

No response

published

I took out insurance with FastCover on the recommendation of finder.com. Insurance premium paid in August 2019 to travel in August 2020. With the Covid19 situation that is now impossible. Have rung this insurer numerous times to cancel my policy and get a refund, have even emailed the resolutions department of the underwriter but no one can tell me what is happening with my paid premium. I was told that it had been put on hold and I asked for that to be confirmed in writing which has not happened as yet. Still don’t know if I can defer or get a refund, no one has emailed me with any details at all. I will certainly be taking further action if I don’t receive written confirmation.

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForAdult
See all answers
3 comments
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance
Suzana Traikovski
Suzana Traikovski
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Would Recommend

published

Would recommend this company hands down. I had absolutely no issues with them they were efficient, responsive and gave me my money back when I claimed. Making a claim with them was easy, although please be aware that they do ask for a lot of sufficient evidence and once I gave them all this evidence they happily refunded my claim which was for $4,500.

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeYes
Type of ClaimOther
Claim Resolution Time1-2 months
Claim ApprovedYes
Insurance Cover ForAdult
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Renee, Thanks for taking the time to leave a review. We're glad we were able help you by paying your $4500 claim. Kind regards, Craig

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Satisfied customer

Satisfied customerIllawarra, NSW

FastCover means peace of mind

published

My policy for my holiday in Thailand was very economical,I have been a client for several years,and had to claim twice with excellent results.Claim form easy to fill in and efficiently dealt with.Would certainly recommend FastCover

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateMarch 2020
Claim ApprovedYes
Insurance Cover ForSenior
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Sorry to hear something unexpected happened on your trip, but glad we could be here for you and pay your claims.
Regards, Craig

chez

chezGreater Melbourne (Outer), VIC

  • 2 reviews

Did. Not want to pay a claim had to take it further disgusting customer service

published

Would never recommend fast cover to anyone there policy is false and the service and services you get are shocking
Would not recommend them to anyone
An awful company just shocking

Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time1-2 weeks
Claim DateFebruary 2020
Claim ApprovedNo
Insurance Cover ForAdult
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Very responsive in Virus Crisis

published

We took out this policy for the first time on the recommendation of a friend. It was value for money and included a medical condition that other companies charged an additional premium for. Due to Covid 19 we could not travel. This is, understandably, a difficult time for all in the travel industry attempting to help clients. In all the providers we had to contact Fast Cover were the quickest to reply, were able to offer a few options to us and answered our queries realistically both for us and their own business. We didn't make a claim so I can't comment on that aspect but we were able to credit our premium amount to use for future travel. With this experience, we will use them again

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance
Ludo

LudoPerth, WA

  • 4 reviews

Thanks for your help when I had to cancel my trip.

published

I cancelled my trip on holiday due to personal circumstances and I receive some kind help from staff. I will use Fast Cover again next time I go on holiday.

DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForAdult
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance
Kyla

KylaSouth East Queensland, QLD

Not at all happy

published

My claim was not valued at all. No reply to my email. Never and won't again. Wouldn't ever use you again and will fight for my claim to be reviewed.

Transparency
Customer Service
Value for Money
DestinationEurope and New Zealand
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time2-4 weeks
Claim ApprovedNo
Insurance Cover ForAdult
See all answers
3 comments
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance
Kyla
Kyla
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Thanks Kyla, Please allow us the time to review your situation and we will contact you accordingly.
Kind regards,
Tracey
Traveller Services Manager

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Questions & Answers

Mark nicholls

Mark nichollsasked

Travel Insurance - Comprehensive

Will I get a policy sent to me

1 answer
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Mark, thanks for letting us know. Sometimes our policy emails end up in peoples Junk or Spam inbox, however I have resent your policy certificate to the email address on your policy. Please reach out to us again if you are having continued problems. You can also view or download a copy of your certificate at any time by logging into our website: https://fastcover.com.au/your-policy/login. If you have any further questions please don't hesitate to contact us! Happy travelling!
Kind regards, Margretta

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