First time user. Shopped around a lot for cruise cover with emergency medical coverage and this was the best value. Easy process and great customer service if you have any questions. Will use again.
Telephone assistance and advice from Mary was excellent. I first took the policy out in November 2019 before Covid changed our travel plans. While I was generally happy with FastCover's policy coverage for my original travel needs, I was disappointed when I went to reactivate the policy for travel in May 2021 to find that the premium had increased significantly for no extra cover. Other companies included a Covid component (not much) but FastCover would not refund me the original insurance premium so I felt this was an unfair situation which es...sentially prevented me from shopping around. I also felt FastCover should have made an allowance for having held my original premium for 15 months without any benefit accruing to me. I have not had cause to make a claim against the policy as yet so cannot comment on this aspect.
Great response and service during a pandemic!
The policy was easy to set up. They all are. The real value of a policy is shown when trying to make a claim. I nearly didn't attempt to make a claim, as it was related to an early return to Australia due to the COVID pandemic. I was really impressed that Fast-cover quickly confirmed that they did not have to cover this situation. However, they would take all of the details and consider individual cases. The claim was settled very fairly and in a timely manner. Great service.
good and great
surprising when I first booked I was help out but wasn't right but when Margretta help me and so out the problem . I have always used the Fast cover every trip we have been on more than 15 cruises
Fast Cover is quick, easy to understand the options, and always good value.
The website is very intuitive, making it very easy to understand the various options. I've used Fast Cover a number of times because of its ease and value. I still compare other insurance company rates and value, and still come back to Fast Cover.
Fast, easy, it’s got everything I need!
I’ve used fastcover a number of times now. They cover everything I need at a great price and it’s easy and fast to get a quote. I haven’t needed to make a claim yet but so far my experience has been only positive.
would use again. so easy to make a claim
Was good value and easy to set up. I lodged a claim and the money was in my account in 4 business days. First time used and will use again
Peace of mind
I have been using Fast cover for a few years now. They cover pretty much everything I need without adding in stuff I don't. This makes it a lot more affordable than a few others I tried in the past.
The policy was just what we needed. Making a claim was easy and they were very helpful. This is the second time using Fast Cover and will use again in the future.
Good value for the coverage
I've used Fast Cover Travel because they offer really good value for money for the coverage that's offered. In addition to that, the website is just a breeze to use!
Pretty good so far
This is the second time I've taken travel insurance with Fast Cover, and both times purchasing was really simple and easy and the cost was reasonable. I haven't had a claim so far, so I can't comment yet.
The proof of the policy is when a claim has to be made. However setting up the policy with competent staff was good.
We haven't used Fast Cover before however, it seems that your company is slightly more understanding of the older generations ie those who are over 65yrs.
It is a shame that random cut-offs e.g. >64 and you are no longer able to take out annual (multi-trip) cover; time limits prior to taking the trips when you are unable to initiate the policy etc. are non-negotiable with most travel insurance companies. However, Fast Travel did allow us to take out a policy for a trip scheduled for a year's time.
Just bought the cover
The policy was easy to set up and purchase.
Confirmation of policy and purchase by email worked well.
So far, so good. Will be ready to provide further feedback after my travelling experience
Easy, user friendly website!
Have used it 3x and set up was easier than others and hassle free, coverage was easy to understand, the choices were simpler than competitor and the prices were quite reasonable
Complaint based on misleading information and wrong direction of 24hr help staff
I complained after my initial travel claim was rejected. I have now been compensated. I have to say that the process was a little confusing, I was engaged in email exchanges with a total of five fastcover representatives but I'm now satisfied with the outcome. Thanks guys.
Have used fast cover many times now but still get quotes from other insurers to see if they are still competitive. For couple of pensioners with out expensive luggage, jewelry etc. we find the standard cover adequate as it has unlimited medical which is our main concern. Bigger discounts for regular non claiming customers would be nice and the 2000 excess for healthy over 80's a bit steep. Looking for cover again in new year and doubt we would change from fast cover.
Unbelievably modern and easy to set up.
I love how it was very simple and easy to understand. Even the PDS is very easy to understand compared to other Insurer's PDS. Very affordable and really easy to set up. I also love how PayPal are one of the accepted methods of payment.
Quick and easy
This was the first time I came to Fast Cover and found the experience fast and easy as the name says. The policy is very clear to understand and have the best prices.
Good value offer
The policy provides fair value.Used 4 times now, easy to set up. Fortunately no claims to date.The terms and conditions were easy to read and understand.contact information and summary helpful.
Always use FastCover for our travel insurances - easy to work out which policy is best and easy to use. very clear and precise with all details well done, good job
|Maximum Age Covered||89 years old|
|Overseas Emergency Assistance||Unlimited|
|Accidental Death||Not Included|
|Pregnancy (max weeks)||23 weeks|
|Resumption of Journey||$2,000|
|Hospital Cash Allowance||Not Included|
|Overseas Emergency Medical & Hospital Expenses||Unlimited|
|Loss of Income||Not Included|
|Permanent Disability||Not Included|
|Luggage & Personal Effects|
|Theft of Cash||Not Included|
|Delayed Luggage||Not Included|
|Credit Card Fraud||$2,000 (combined with Travel Documents cover)|
|Travel Documents / Passport||$2,000 (combined with Credit Card cover)|
|Maximum Single Item Limit||$3,000 (computer or camera), $1,000 (phone or tablet), $750 (all other items)|
|Luggage & Personal Effects||$5,000|
|Rental Vehicle Excess||Optional, up to $8,000|
|Motorbike / Moped Coverage||Included up to 50cc, optional for any vehicle over 50cc|
|Domestic Pet Care||Not Included|
|Special Activities Packages|
|Snow / Ski||Not Included|
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