Thanks Elliott, Courtney, and Mike for the prompt service. Awesome work by Mike under Courtney’s close supervision. Problem was easily fixed with their high level of expertise. Very professional and great communication at every step. Highly recommended. Show reply
Had an issue with hammering sounds in the pipes each time I turned a tap on/off. Technician identified the issue as being too much pressure in the pipes. Offered a couple of options and was open to me picking and choosing. Went with a pressure reducing valve which was installed within a few days and has now fixed an issue I had for the past 4 years. Both technicians very friendly and professional, would use them again. Show details
At their suggestion was quoted the maximum amount to replace a pressure reducing valve near the water meter. The max was suggested in case they needed to dig around the meter & restructure the copper pipes. The quote didn't specify what that… Read more
"possible extra" amount was. Ultimately it was just a straight forward replacement with no "extra" work or materials required. A maximum job time of 30 minutes. When we questioned why no reduction for no extras involved they offered a $50 reduction which in no way would have covered any extra digging & material if that was required. In the end a total rip off & will never use them for any trades in future.
Follow-up · No contact from the supplier since the review. Original quote was $895 so a total of $845 after the $50 reduction for 30 minutes work on site. The person who quoted added $250 for the "possible maximum work & materials if they had to dig ground & restructure the copper pipe", none of which was required.
Reviews with attachments
Very professional – Elliot was very professional. Turned up on time. Had to cut through a path to fix problem and made the least possible cuts to easily return area back to what it looked like before. Cleaned up after himself to spotless.
A job well done – What a day for this job. BPLV installation. It was raining, cold and miserable. Finding the copper pipe was a challenge, but he found it. The job was then completed, the trench filled and the water was back on. All done without a sou'wester or grimace. Jordy did a great job in adverse conditions, he explained what he was doing, all with a smile and under the supervision of the dog. No hesitation in recommending Fawcett plumbing. Show details
New Airconditioner – I had a fault on my old evaporative cooler. I rung Fawcett and they sent out a technician the same day to inspect it. Jozsef arrived on time, got on the roof and inspected the issue, then explained to me my options for repair or replacement. Because of the age i decided to replace the system, which jozsef then organised for the next day. Really happy with the service and finished product.
My hot water heros! – I rung Fawcett frantically at 7am on a Monday morning with water flooding out of the bottom of my hot water tank. 7.30am I received a phone call letting me know help is on the way. 8am on the dot, a lovely young man named Jozsef knocks on my door. He quickly assessed the problem and explained everything to me in a way i could easily understand… Read more · 1
it. Within a further 2 hours, i had a brand new instant hot water in its place.
I've never had a more pleasant and comfortable service from a trade in my life. Really brings back the meaning for true old fashioned service. Thank you so much Fawcett!!
A Good,Honest Company To Deal With! – We had contacted Luke from the Fawcett group a year prior to our actual job starting. We had asked for a quote for plumbing/gas/electrical a Granny flat. What we were impressed with, was when we received the quote everything was itemised and made it relatively easy for us to understand. Our quote changed along with our circumstances and Luke… Read more · 1
kept us informed, answered our concerns and queries and followed through when he said he would. The Fawcett team was friendly, approachable and helped relieved some of the anxiety and stress of 2 people with a young daughter both working full time while overseeing the build of a GF and at the same time renovating the main house.
Along the way we added some extras which were fairly priced ,and when you're spending north of 23K on the GF we really were budget conscious.
Like anything there were a few hiccups along the way again dealt with quickly without drama. Our suggestion to anyone dealing with any company ,especially if you're spending a not inconsiderable sum is to be clear in what you want, be open and flexible to expert advice and work with your builder/tradies etc and if things do a bit awry, then keep the communication going and flowing.
I'm happy to recommend Luke and the Fawcett group. Kim and Feve
Positive reviews
Neil Niaz Raaz of Fawcett Plumbing recently completed a tile regrout for us in 2 bathrooms. We are so delighted with the result. Neil made sure we were happy with his work every step of the way and when a problem arose, he listened, gave us assurance and rectified it to our total satisfaction. He is such a polite, personable and hard-working chap. We cannot speak highly enough of his work. Neil & Julie Hayford Show details
Good work guys my pipes are working again. I will be definitely using Fawcett plumbing again. With there good affordable pricing, great communication and good work ethic to get the job done fast and probably. They definitely know their stuff.
I am very satisfied with my bathroom renovation. From Courtney being very helpful when quoting and all the tradesmen were respectful and always cleaned up after the job. Neil did a great job with the tiling and nothing was too much trouble for him. Great communication with the company. Highly recommend.
Negative reviews
I engaged this company to fix several minor issues at my rental property and discuss a bathroom renovation quote. Courtney attended and understood the full scope of work needed. However, the technician only repaired one leaking tap and left, charging me $322 without completing the agreed tasks. Worse: No invoice was ever provided All… Read more
follow-up messages ignored
I now have to pay another tradie to finish the job
Zero accountability, terrible communication, and a complete waste of time and money. Do not recommend.
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Fawcett plumbing is a place nobody should go , they think us older ladies are stupid . Well I am not , and i will take this matter further. New Toilet cost me $1,640 2hrs work
Rude and inconsiderate, had booked for quote never turned up! Following day they called, they claimed they called the day of the booking (never did), as doing quote, paid jobs took priority. Was then asked what my budget was for the job, I said I just wanted a quote on the work needed, over and over again the woman on the phone said but how much… Read more
are you willing to pay. That has nothing to do with them coming to do a quote. Now not interested and would never recommend to anyone. 1 star review too good for them.
Recent reviews
Rang Fawcett Plumbing at 12.30pm. Told them my problem. I was told the costs. Jamie arrived at about 2pm. Very professional, polite, and no mess. Fixed my problem. Asked about any other concerns that needed checking. Cost was spot on. Very happy customer. After checking all plumbers and reviews, I decided to go with a local, well established, family business, that has an excellent reputation. Would definitely recommend Fawcett Plumbing.
Clinton attended to my plumbing issues and was fantastic. Top class customer service skills, efficient and cleaned up afterwards. I highly recommend him and thanks again. Geoff.
Hot Water replacement – I recently had my hot water service replaced. The very efficient receptionists Ann & Lhen made an appointment for a quote. Elliot provided a detailed quote & answered every question I had & there were many. He made an appointment for the plumbers to perform the work. I can’t speak highly enough of the work that was done by Troy, Andy & Darren.… Read more · 1
They were extremely efficient & provided high quality work. From start to finish the process was seamless. I was always kept informed of the arrival times. I would highly recommend this plumbing group & will not use anyone else. Is was rewarding to have finally found an honest plumber
Fantastic customer service – Hi my name is Angela. I called to get my gas heater fixed on 3rd October and was attended to immediately the next day. Adam was very professional on the phone and sent a lovely man called Elliot to look at my gas heater. He was so polite, helpful and great at his job. I would recommend this company to everyone. Thank you for giving me fantastic service..Cheers Angela
Very Happy From start to finish. Paul was amazing ,Len ,Kyna Lisa & Adam were awesome – Great service great team . Bigger job than we all thought & was a great experience. Show reply
Bath repair – The guys from Fawcett fixed an ongoing problem that I’d had with my bath. They even managed to find a new solution that saved a significant amount from their initial quote. The service from Jozsef and Courtney was fast, efficient and friendly. They talked through every aspect of the job while they were here. Very successful outcome.
Recommended – I'm recommending Fawcett Group Plumbing and the plumber who attended, Callum, for the service provided. Having an issue between Christmas and New Year I thought I might have a problem getting a plumber but having read other good reviews on Product Review I contacted Fawcett Group. The lady I spoke to was very friendly, then Callum was friendly too… Read more · 1
and professional in his work and approach. The attendance was punctual and the process was as explained to me in my initial contact.
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Low pressure – We had SA Water out to check and confirmed low pressure. Josef came out did and excellent job. He went over and above, Friendly, explained everything AND cleaned up. Top job Show reply
Fabulous service – We booked to have a plasterer from Fawcett Group come to repair some damage to ceiling and walls for a friend we were doing a surprise reno for. Ben came and went through the house with me and then came back twice more to complete the job. Each time he contacted me to let me know approximate time and again when he was on his way, which I really… Read more
appreciated. The work was done perfectly and the reno looks fabulous. All done within two days. Would highly recommend!
Blocked Sewage drain – Great service thorough work and covered everything Friendly experienced operator Josef was simply the best plumber with the latest equipment that we have had to the house I will certainly recommend your company in future & if we require a further visit in the future will call you
Friendly and Fantastic! – Courtney and Cooper were fantastic! Very friendly, hard working, knowledgeable and came out at short notice on a Friday afternoon. Plus they cleaned up after themselves after some blowback through the pan in the toilet. 100% recommend :)
Friendly service – I had Courtney come out in the night to temporarily patch a toilet that had fallen off the wall. Then I had Jozsef the next afternoon to replace it. Excellent service, friendly, reassuring and pleasant men.
Very happy – Jozef came out to my place the same day I called. He was super friendly, upfront with everything and I had the leaking pipe in my front yard fixed in no time. Great experience overall. Show reply
Absolutely great to deal with – We had Josef come and attend our call out today can’t fault him he was easy going, easy to have a conversation with and a really nice guy definitely ask for him again!!! Show reply
Excellent customer service – Josef was very helpful couldn't ask for better service he even laughed my Dad's jokes so if that doesn't deserve a recommendation I don't know what does. Show reply
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Hi Jodie. Thank you for sharing your feedback, and… Read more (+1 reply)