Flip NBN 500/50 (Fast Speed)

Had to speak with a Customer service rep about a billing question. Phone was answered within 4 rings. Question was resolved very easy by a very polite and professional customer service guy DeeJL. I am very glad i signed up with Flip for my NBN service Show details

Anton talked me through the modem set up very effectively. He was polite and gave clear instructions. So far my connection has been fine - no difference from my previous provider. Show details ·  1

NBN hasn't been set-up after 1 week, and a site visit was booked but the purpose was unclear. I called Flip and Anie was very helpful to explain what was happening and schedule a different time for the inspection. If there was any communication… Read more

about what was happening with the set up before I called, I would have provided a better rating.

UPDATE: 2 weeks later NBN is still not working, even after a site visit. Received a text from Flip that it is on hold but have not received any further updates after 2 days, and no ETA on when it will be repaired.

WOW, had to install new Cat6 cable and Archer VX1800v modem - as suggested I upgrade to since the new speed upgrades. Purchased suggested items, and called for assistance to ensure correct connections, and to have assistance with confirguring both modem and landline. So appreciated the patience and support to have this sorted today. Thank you. Show details ·  1

I’m on the 500 Mbps plan, but in real-world use it doesn’t always feel as fast as advertised. Most of the time it’s fine for general browsing and streaming, but I do notice speed drops and occasional glitches, especially late at night when the… Read more ·  2

connection can become unstable.

That said, it’s usable overall and not terrible — just not as consistent or fast as I expected for a 500 plan. If reliability improves, it would be much better.

Not only taking more than 5 days to get the connection working and denying that it was them that was having connection problems. Organising an NBN technician to fix it the next week, then getting the connection working the next day. Flip provided in a 4 month period the worst, hands down, internet I've ever experienced and I've been with a lot of… Read more

ISPs. Regardless of picking a 500/50 plan on HFC and still getting upwards of 450mbs download on average peak times, the ping is absolutely atrocious. Anything lower than 200mbs download and a standard website wouldn't even be able to load without triggering an internet connection timeout.

I also found that repeatedly around each billing period the speed would throttle to absolutely nothing for a couple of days until the bill was paid, then miraculously the speed would go back to normal afterwards. Despite being on direct debit.

As an example of the horrible service you can expect to have; I would load up a Youtube video and the first few seconds would load fine, then the video would stop and buffer and buffer and buffer. Youtube would then downgrade the resolution settings to 480p and then the video would play after some time and struggle to even keep up. Sometimes outright refusing to play at all after waiting 10 minutes. Expect much the same on streaming on a smart TV, mine is hard wired into my modem using ethernet and even that was giving me unwatchable pixilated garbage. I would end up switching to hot spotting my mobile data on 4G and getting faster load times.

I suspect the plan is designed for a large household that doesn't pay attention to usage, to use the excuse of multiple people using the connection to legitamise providing a horrible connection. Since I've got no one else competing for bandwidth and the service has been worse than a dial up internet, it seems pretty transparent.

Flip is also another ISP that says it's providing a month by month service but has essentially a contract break fee. If you churn and burn (switch to another ISP without giving them 30 days notice) aka break contract, they'll still charge you for another whole month, regardless of not providing you with any service once you've switched. Flip also don't pro-rata, so even if you give them the 30 day notice before your next bill is paid, they won't charge you less for your last bill period, so you can switch sooner. Which just means Flip, you're burning your bridges with customers that regularly rotate between ISPs such as myself by providing a bad end point customer experience. I regret not leaving immediately inside the 14 day satisfaction guarantee period.

It appeared that I was not receiving the full 500 mbps downloads when doing speed testing on my wifi connected devices. Flip staff immediately sorted out my modem, a Telstra LH 1000, and migrated all my devices to the 5G band. However we were still not getting 500mbps on the wifi divices. We were getting in the mid 400’s. I do have several devices… Read more ·  1

with Ethernet connections but to know what speeds they were getting was impossible. It didn’t help that my computer and iPad didn’t have an Ethernet port.

During this time Flip staff were outstanding, supportive, understanding and knowledgeable.

In the end I purchased a usb to rj45 adapter. Lo and behold I was getting over 500mbps at both the router and the Telstra modem. Following further analysis and discussion with Flip staff I was advised that given the number of wireless devices on my network I didn’t have to worry about purchasing a newer modem as mine was doing a great job. Good news as there was $200 I didn’t need to spend.

In conclusion I can always say that I have never regretted switching to Flip.

I’ve just joined Flip and wanted to say a huge thank you — with a side of family humiliation. I play online games with my son, who takes enormous joy in beating me regularly. The main reason I left my previous ISP was simple: they never answered the phone, and when they did, nothing actually got fixed. On Christmas Eve, I signed up with Flip.… Read more ·  1

Within a couple of hours I was connected, my internet speed went through the roof, and to top it off I was paying $20 a month less than my old ISP. So far, so good.

On Christmas Day, I tried setting up port forwarding. Naturally, it didn’t work. But instead of the usual ISP black hole, I made one phone call (yes, one — and on Christmas Day!). Flip said they’d open the ports for me.

On Boxing Day, I received a call asking me to restart my equipment. I rebooted the NBN modem and my very cheap, very unremarkable DODO router… Bingo. Ports open, games running perfectly.

Now the games are back on, connections are rock solid, and I am once again the proud grandfather being routinely beaten by five-year-olds — and reminded of it constantly by the family.

Thank you, Flip, for the speed, the service, and for restoring my place as the family punchline.

I have been with Flip since 2023, customer service is excellent, short wait times and all issues resolved asap. As for the connection, super fast and no problems. Outstanding service! Thank you Flip NBN! Show details ·  1

AnieM was amazing. She was very knowledgeable on products available, taking her time explaining to us everything we needed to know to reach our decision. Terrific customer service! Show details ·  1

Issues with connection and bandwidth No internet for a number of days and NBN end diagnosed as the issue. NBN visited my home twice. Issue between house and street and also unreliable modem were diagnosed. Flip technical support checked in and to update on numerous occasions. After last NBN visit the support team checked to see if internet was stable and operational. I advised the ticket could be closed. The team were very responsive and helpful. Show details ·  1

Spent a lot of time with Michael Francisco trying to trouble shoot an issue I had with my NBN connection. Michael was extremely patient during the process which must have been very hard for him as I am hard of hearing but we both kept our calm even though we had to have extreme patience as there was a lot of things he had to pass on to me like… Read more ·  1

passwords etc but throughout the process Michael was great. In the end it turned out to be a simple Router setting which was not showing up during our troubleshooting.

Anny was lovely to deal with. We achieved our goals quickly and promptly. Please use this code R5NZ5 for a discount deal on your subscription. Cheers Happy customer Show details ·  1

I’ve been with flip for just over two years and have so far had great service and no issues. We recently switched providers expecting the new providers to inform flip of the change. When I called them to confirm the same, I was disappointed to know that a 30 day notice period was required, which I missed and unsure if the new provider informed… Read more ·  1

them. The support I received from flip’s customer service member Annie (Stephanie M) was exceptional. She heard me patiently, understood my situation and provided a waiver from having to pay for a service I won’t be using after due consultation. This is really appreciated and as mentioned, I’ll be looking forward to returning to flip in the future. I am definitely recommending them to my friends.

I was extremely pleased with the way Wilson T assisted me with closing my account. Flip Connect has provided me with excellent service over many years with hardly ever a glitch. It's just that I found a much cheaper provider and decided to give them a try. If it does not work out, I'll be back to Flip in a flash! Show details ·  1

DJ and the team were fantastic at outlining the various options for my internet service and changes I wanted. They explained clearly the process, costs, T&C's to support my upgrade and NBN ''fibre to the premises with associated new router and technician attendance. I have always received excellent and prompt service from all sectors and staff at Fl!p. Show details ·  1

I phoned the Clip tech team because we were having problems setting up our new nbn connection. Sylvester found the problem (which wasn’t easy) and had us connected in no time. Very much appreciated! Show details ·  1

AntonT got me online right away at 7pm at night - Flip customer service is pretty amazing Flip is especially helpful when you are bringing your own modem. Thanks so much Show details ·  1

Anie was efficient, knowledgable and handled my change of address quickly. I didn't have to wait on hold for long periods of time and she even checked that my hardware would be compatible at my new address. Show details ·  1

Riza is an absolute gem. She was patient, calm with a good listening ear and experienced enough to be able to listen to my woes. In the end she was able to resolve all my internet connection issues. Thank you Riza. Show details ·  1

Great customer service experience. The support agent was extremely patient and took the time to explain everything clearly. They walked me through the troubleshooting process step by step and made sure the issue was fully resolved. Very friendly and professional. Show details ·  1

I was with 'Mate' 50/20 Internet Provider for a few years but had recently been experiencing drop out issues or buffering whilst viewing movies or live sports, so when I saw a 'Flip' Internet advertisement for 500/50 and much cheaper I thought I would give them a try. Which current turns out to be a great decision as all the old issues have… Read more ·  1

disappeared. And I didn't have to do anything as 'Flip' did all the work by contacting 'Mate' to tell them I was moving to 'Flip' and I was able to continue using my old Modem Unit. So far so Good.

Switchover happened impressively quick (a day after the order was submitted) and seamlessly and this was despite of some complicated issues I had initially with my account details. This was all thanks to IanP who did a wonderful job of following up and resolving my issues. Show details ·  1

The changeover and setting up to Flip was very easy and so far we're happy with the service and price. As we have been with Flip since mid December and have not encountered any issues to date we cannot make any comments. Show details ·  1

I called up because I noticed that many other internet providers were offering cheaper internet than what we were paying. Wilson was patient and understanding and worked with me to be able to get to an outcome that worked for me and my family. Couldn't be happier. Show details ·  1

Spoke to the technician who helped me with configuring my modem and help me get my nbn speed to the right level. He was very patient and very helpful. Very happy with my interaction Show details ·  1

I had problems with my Internet connection and I am extremely happy with the help I got from Silvester and particular his patients to resolve the Issue. Thank you very much SilvesterR Show details ·  1

Great beyond and above service by Ian, he followed through months of resolving the issue for me, kept an eye on and reminded me of the payment when needed. Easy recommendation, thanks again! Show details ·  1

Great customer service, friendly and helpful customer. I had a problem with my modem and I was helped by wonderfull staff who resolved my issue promptly. Thank you Flip Show details ·  1