Flip NBN 25/5 (Premium)

Connection was too slow, kept dropping every other day. Spent hours and hours on the phone with customer care with no use, they even charged me for the days with no internet. Wouldn't recommend. Show details

A simple phone call was all it took to ask for a customer discount. Joey was able to quickly explain my options as an existing customer, and apply a $10 discount to my account for the specified period. Thank you - I didn't want the hassle of changing internet providers to get a cheaper rate. It always pays to ask! Show details ·  1

Excellent service and friendly helpful team. I will definitely recommend Flip to family and friends. Thank you! Show details ·  2

I was always treated nice and they were very patient with me as I hadn't done this before Show details ·  1

Customer service was exceptional. Very happy with the service I received today Thank you Show details ·  1

I am extremely dissatisfied with the service provided by FLIP. The internet speed is consistently very slow and unreliable, making the service practically unusable. Despite repeated attempts to resolve the issue, the customer service experience has been equally frustrating and unhelpful. FLIP claims to be a “local” provider, yet communication… Read more

with customer service is very difficult — I often cannot clearly understand the representatives, and my concerns are not properly addressed. The support team provides little technical assistance and no effective solutions.

I have already lodged a formal complaint with the TIO (Telecommunications Industry Ombudsman), and the case is still ongoing. The fact that this has escalated to the TIO shows how poorly customer issues are handled.

Several of my friends were also attracted to FLIP by their advertised cheap pricing, but they have experienced the same problems — extremely poor speed and unreliable service. In reality, many of FLIP’s plans are not even particularly cheap compared to other providers, especially considering the poor performance.

FLIP does not operate its own network infrastructure and relies on third-party networks, which appears to directly impact service quality and speed. The result is a consistently poor internet experience.

In summary:

Very slow internet speeds

Poor customer service

Communication difficulties

Ongoing TIO complaint

Misleading “cheap price” appeal

No own network infrastructure

Poor value for money

If you want stress, frustration, and constant service issues, choose FLIP. Otherwise, I strongly recommend avoiding them.

I am SO impressed with Flip! The price is $10 a month less thank what I was paying Dodo for a slower 15 speed, and when I phoned Flip, I was answered immediately with a quick recorded message, then put through to the appropriate department. This part took more than a minute less than it does when I call Dodo, where I have to listen to an… Read more ·  2

exhaustingly long recording of options. I was informed there were 5 calls in line before me, so I opted to be called back. Within 5 minutes, I had the absolute pleasure of speaking with Wasif. He was polite, kind, calm and easy to understand, which was a pleasant change from Dodo. And he told me my WiFi, which I signed up for last night (a Sunday) was all set up; that there was nothing further I needed to do! It was that simple! He told me I have a 2 week grace period to see if I like the Flip service, and if not, I can cancel with nothing to pay. I assured him that won't happen. Thank you so much, Wasif, you were so lovely to talk to. And thank you Flip. I'll be recommending you to all my friends and family. It only takes a moment to be kind and keep a customer (like Wasif), or a moment to be rude and lose one (like other companies' customer service representitives)

Hi, I was with Flip on their NBN 25/10 plan for 9 months and during that time the plan was super stable. There are only 2 of us in the household using it for some Netflix, youtube, general home and work/conference calls etc and it met our requirements perfectly with no buffering or slow downloads. When I did need to phone Flip the team were… Read more ·  1

super helpful and answered my calls with minimal wait. I only moved as my 6 month deal had ended and my mobile provider offered an NBN bundle deal that I could not ignore. The past week on my new provider makes me appreciate how good Flip were as Ive needed to phone my new provider as I was getting slow & buffering service and took 30mins to get through to a person. Although the person that answered was nice, they were running through a technical check list where I knew significantly more than them. Therefore I can totally recommended Flip both from their service and their support team. If my new provider experience does not improve, I'll be back with Flip.

Flip is amazing co, glad I moved with them. It was easy and Customer Service is fantastic. Was dealing with 2 people Christian and DeeJL, nothing was too small for them, give me a great price, that no other company could match. I’ll be with you forever. Thank you Flip, you make the old lady life less stressful and more enjoyable. Show details ·  1

Got a phone call from Abby. She was very calm, polite and patient. I am not terribly tech savvy but she helped me pinpoint the problem easily and it was fixed in no time. I really appreciated her assistance. Thank you. Show details ·  1

I had a great experience with Flip. The service was excellent, and everything was handled professionally and efficiently. A special thank you to Ara Marie for being so helpful, friendly, and supportive throughout the process. I really appreciate the great customer service and would definitely recommend Flip to others! Show details ·  1

Have been with them for years and service has been good. Price went up on July one but I never had any notification. $14 increase was too much so… Read more

will move to new isp. I have to pay a month at the higher rate because of no notification and if notified would have made the change in June. Sad end to what was a good service

You get what you pay for. We moved services from Aussie Broadband and two months later we are going right back with them again. Flip may be cheaper but their service was constantly slower and cut out every second hour and then two months in the internet just was not working at all. Phoned up customer service and I really was not impressed. He… Read more

kept treating me as if i was some dottled OAP that had never used a router before. He kept saying it must be hardware after 45 minutes. Try another device. By the time he had asked me to try the 5th device I had had enough and told them to terminate the service and went back to Aussie Broadband who had the service up and running within an hour with no issues at all. Flip i would give them a flip alright flip the bird at them

Rang Flip 3 times to get internet connection, everytime i rang at different times i was ALWAYS 5th in line. Requested a call back , was advised that a customer consultant would ring me back in 15 minutes. Have now waited for over an hour and a half, and still no contact. If this is the service you get, then what help can you get if there is a problem. Have now contacted a different provider, quick response and joined within 10 minutes. Show details

Asked for a discount as there are many plans for seniors that are cheaper. Because I am happy with the service, I decided that I will stay with Flip for Internet and Mobile also. I think I was given a mini discount to keep me as a customer. Show details ·  1

Tracy was awesome in her customer support, reached back to me daily with updates, perfomed actual changes and kept her promises. 10/10 would recommend flip internet. Show details ·  1

Anton was amazing. He was so very patient with me. He was polite and explained everything extremely well. Helped with my issue. One very happy customer. Thanks Anton Show details ·  1

I'm new to Flip and had to contact them today because I was having slow internet issues. What great service I received! I didn't have to wait long before I got to speak to a very helpful human named SilvesterR who promptly resolved the issue for me providing clear instructions on what to do my end. Very happy with his efficiency and friendliness. Show details ·  1

I had concerns about my bill, but after it was explained throughly how my bill works I understood the costs involved. The representative I spoke with, Joey, was very professional and courteous. He understood my dilemma and sorted it out. Thanks again Joey. Show details ·  1

Great nbn and customer service is excellent.. wait times are usually 5 minutes or less and you get the assistance required. The nbn is stable and reliable most of the time. But this is more an nbn issue not flip. Show details ·  1

AbbyE was very professional when I phoned about an instalation problem with my newly subscribed to FlipNBN modem. The problem was resolved promptly and effeciently with rectification of the issue on the first call. It was nice to experience such good service. I highly recommend FlipNBN as a reliable supplier for my requirement of an affordable basic internet service. Thank you AbbyE Show details ·  1

Very short wait time when I called regarding new connection. I received advice which solved my issue and the representatives was very nice. I am switching from another provider to Flip and based on this great encounter I am extremely glad I chose Flip. NBN service changed over seamlessly ( I had just placed the plug in wrong port) and the monthly fee is extremely competitive. Show details ·  1

AnieM was outstanding with her assistance. She was patient, knowledgeable, very helpful and ensured I understood all the steps required with my situation. I was very impressed. A great representative for your company. Show details ·  1