Flip NBN 25/5 (Premium)

Prices are very reasonable but major plus is speed and quality of customer service. When I had difficulty with modem ( no fault of Flip) I was directed through process step by step then assisted in changing from 4g to 5g network at the suggestion of operator. All super efficient with minimum delays. Best internet service I have ever experienced. Show details ·  1

Absolutely disgusting company DO NOT USE!!! There are far better alternatives!!! Charged me for 50mps plan but only delivered 25mbps but continued to charge me for higher plan and refused to refund. VERY choppy internet always dropping in and out… Read more

after reset after reset told that I had to buy a new modem. Stay away and go to a company that isn’t so fraudulent!

I spoke to Michael today regarding my internet and he was fabulous. He patiently listened to my concerns and walked me through the process step by step. I have never been so impressed by the way Michael conducted himself and was an absolute gentleman in the process! Thank you so much Michael. Highly Recommend 10/10 Show details ·  1

I requested to cancel my Flip's internet service due to a problem. However, Flip proactively offered a solution and processed it quickly, allowing me to continue using the service. While the service was somewhat delayed, I appreciate their proactive efforts to resolve the issue. Show details ·  1

I am extremely dissatisfied with the service provided by FLIP. The internet speed is consistently very slow and unreliable, making the service practically unusable. Despite repeated attempts to resolve the issue, the customer service experience has been equally frustrating and unhelpful. FLIP claims to be a “local” provider, yet communication… Read more

with customer service is very difficult — I often cannot clearly understand the representatives, and my concerns are not properly addressed. The support team provides little technical assistance and no effective solutions.

I have already lodged a formal complaint with the TIO (Telecommunications Industry Ombudsman), and the case is still ongoing. The fact that this has escalated to the TIO shows how poorly customer issues are handled.

Several of my friends were also attracted to FLIP by their advertised cheap pricing, but they have experienced the same problems — extremely poor speed and unreliable service. In reality, many of FLIP’s plans are not even particularly cheap compared to other providers, especially considering the poor performance.

FLIP does not operate its own network infrastructure and relies on third-party networks, which appears to directly impact service quality and speed. The result is a consistently poor internet experience.

In summary:

Very slow internet speeds

Poor customer service

Communication difficulties

Ongoing TIO complaint

Misleading “cheap price” appeal

No own network infrastructure

Poor value for money

If you want stress, frustration, and constant service issues, choose FLIP. Otherwise, I strongly recommend avoiding them.

I am SO impressed with Flip! The price is $10 a month less thank what I was paying Dodo for a slower 15 speed, and when I phoned Flip, I was answered immediately with a quick recorded message, then put through to the appropriate department. This part took more than a minute less than it does when I call Dodo, where I have to listen to an… Read more ·  2

exhaustingly long recording of options. I was informed there were 5 calls in line before me, so I opted to be called back. Within 5 minutes, I had the absolute pleasure of speaking with Wasif. He was polite, kind, calm and easy to understand, which was a pleasant change from Dodo. And he told me my WiFi, which I signed up for last night (a Sunday) was all set up; that there was nothing further I needed to do! It was that simple! He told me I have a 2 week grace period to see if I like the Flip service, and if not, I can cancel with nothing to pay. I assured him that won't happen. Thank you so much, Wasif, you were so lovely to talk to. And thank you Flip. I'll be recommending you to all my friends and family. It only takes a moment to be kind and keep a customer (like Wasif), or a moment to be rude and lose one (like other companies' customer service representitives)

Hi, I was with Flip on their NBN 25/10 plan for 9 months and during that time the plan was super stable. There are only 2 of us in the household using it for some Netflix, youtube, general home and work/conference calls etc and it met our requirements perfectly with no buffering or slow downloads. When I did need to phone Flip the team were… Read more ·  1

super helpful and answered my calls with minimal wait. I only moved as my 6 month deal had ended and my mobile provider offered an NBN bundle deal that I could not ignore. The past week on my new provider makes me appreciate how good Flip were as Ive needed to phone my new provider as I was getting slow & buffering service and took 30mins to get through to a person. Although the person that answered was nice, they were running through a technical check list where I knew significantly more than them. Therefore I can totally recommended Flip both from their service and their support team. If my new provider experience does not improve, I'll be back with Flip.

System was down since Sunday morning. I tried to contact Flip on Sunday afternoon Perth time but no help was available due to the time diffenece of 3 hours to Australian Eastern. The Telephone help on Monday morning by David was excellent. Show details ·  1

I have been with Fip tv for more than 7 yrs. Over this time frame i have had only 3 small isues. That wad resoved very quick .The staff has been very helpful .i would like to say thankyou so much.My name is Filomena i am over 75yr old Show details ·  1

So I was informed I'm not eligible for the NBN500 speed and not eligible for an upgrade that was fine so I then asked what the next best speeds were and got told for the same price as nbn500 I could get nbn100 so I explained to deejay that I'm good and I'd rather stay on my plan than pay the same as somebody who's getting something 5x better than… Read more ·  1

my service. Was happy to go back about my day but then deejay offered to take $10 off my plan for something like 10 months solely to make up for not being able to help me. Excellent customer service, kinda ret*rded pricing systems though. Deejay was wicked

Disconnection request was handled courteously and efficiently. Thank you. The seniors 25/5 signal at night was very often interrupted as a network signal was being searched for. Show details

Friendly operator. As an older person I would prefer if your service people would talk slower. I had trouble understanding a lot of what she said as the strong accent combined with rapid speech made it difficult for me to keep up. Show details

I previously left a review for [Name Removed] thinking he delivered excellent customer service. I was told I would get a refund as I made 2 payments last month, the account was closed, and then the following day FLIP "made a dishonored attempt at a debit of a closed account". Have had to lodge a complaint about how poor the service ended up being.… Read more

I was going to return to FLIP in the future but it's a joke - "well credit you back with a refund" and then "oh we debited the credit" what??? Jokes. Never again, complaint lodged and expecting the refund or it's off to the ombudsman for review - they clearly told me a credit would come back to my account. Also didnt' follow up with the return phone call promised. Below average.

I was very pleased with the assistance Anie gave me today. It made life a lot less stressful today due to clarifying what I needed to know and do about my issue. Thank you Anie! ☺️ Show details ·  1

Great service from Flip. I did not have to wait very long on the phone for my call to be answered. DeeJ was extremely helpful and contacted others to help with my billing question. Extremely satisfied with the level of service provided by DeeJ and Flip. Show details ·  1

I had a really good experience with Flip Internet. The connection was stable and the speed was quite reliable for daily use. What I liked the most was the affordable pricing compared to other providers. Overall, it’s a great option if you’re looking for a budget-friendly and dependable internet service. I would definitely recommend it. Show details ·  1

Unlike other oepratives Ive spoken to before in Phillipines, call just flowed. Accent was easier to understand. More than this,Stephanie didnt rush me, was detailed, accurate and listened well to my questions throughout the ENTIRE CALL. I really appreciate how quick your calls have been answered today( ive called twice). Steph went above and… Read more ·  1

beyond in her service on this call, supporting me with closing my current account, with questions to ask, she also gave me email addresses as we couldnt locate my AVC#. She had a lovely personable manner too and it all just flowed so well. it built trust with your company, a new enterprise for me.... She is one of the BEST I have ever encountered! Pls look after your quality staff

SilvesterR who answer my call was very polite and professional.He answered all my questions and run some tests on my new Filp service with efficiency and no delay. I hope my journey with Flip provider will continue without any flaws. Thank you, Kazi Show details ·  1