Flip NBN 25/5 (Premium)

Excellent service for the past 4 years. No problems. Great rate for internet service for one person. Easy process to disconnect service when required. Highly recommend! Show details ·  1

Silverster was everso helpful and a pleasure to resolve my Router replacement. Please also a wonderful hello to Tracey from my past dealings. A great team at Flip Show details ·  1

Darrell helped me navigate through the process as I wasn't able to on the website. He was extremely patient with me and deserves my gratitude. Thank you. As yet not connected but hopefully soon. Show details ·  1

Short waiting time. I am moving & was calling to transfer my sevice. It was very quickly arranged & easy to understand the next steps. Also a very friendly employee Show details ·  1

Absolutely disgusting company DO NOT USE!!! There are far better alternatives!!! Charged me for 50mps plan but only delivered 25mbps but continued to charge me for higher plan and refused to refund. VERY choppy internet always dropping in and out… Read more

after reset after reset told that I had to buy a new modem. Stay away and go to a company that isn’t so fraudulent!

I am extremely dissatisfied with the service provided by FLIP. The internet speed is consistently very slow and unreliable, making the service practically unusable. Despite repeated attempts to resolve the issue, the customer service experience has been equally frustrating and unhelpful. FLIP claims to be a “local” provider, yet communication… Read more

with customer service is very difficult — I often cannot clearly understand the representatives, and my concerns are not properly addressed. The support team provides little technical assistance and no effective solutions.

I have already lodged a formal complaint with the TIO (Telecommunications Industry Ombudsman), and the case is still ongoing. The fact that this has escalated to the TIO shows how poorly customer issues are handled.

Several of my friends were also attracted to FLIP by their advertised cheap pricing, but they have experienced the same problems — extremely poor speed and unreliable service. In reality, many of FLIP’s plans are not even particularly cheap compared to other providers, especially considering the poor performance.

FLIP does not operate its own network infrastructure and relies on third-party networks, which appears to directly impact service quality and speed. The result is a consistently poor internet experience.

In summary:

Very slow internet speeds

Poor customer service

Communication difficulties

Ongoing TIO complaint

Misleading “cheap price” appeal

No own network infrastructure

Poor value for money

If you want stress, frustration, and constant service issues, choose FLIP. Otherwise, I strongly recommend avoiding them.

I am SO impressed with Flip! The price is $10 a month less thank what I was paying Dodo for a slower 15 speed, and when I phoned Flip, I was answered immediately with a quick recorded message, then put through to the appropriate department. This part took more than a minute less than it does when I call Dodo, where I have to listen to an… Read more ·  2

exhaustingly long recording of options. I was informed there were 5 calls in line before me, so I opted to be called back. Within 5 minutes, I had the absolute pleasure of speaking with Wasif. He was polite, kind, calm and easy to understand, which was a pleasant change from Dodo. And he told me my WiFi, which I signed up for last night (a Sunday) was all set up; that there was nothing further I needed to do! It was that simple! He told me I have a 2 week grace period to see if I like the Flip service, and if not, I can cancel with nothing to pay. I assured him that won't happen. Thank you so much, Wasif, you were so lovely to talk to. And thank you Flip. I'll be recommending you to all my friends and family. It only takes a moment to be kind and keep a customer (like Wasif), or a moment to be rude and lose one (like other companies' customer service representitives)

Hi, I was with Flip on their NBN 25/10 plan for 9 months and during that time the plan was super stable. There are only 2 of us in the household using it for some Netflix, youtube, general home and work/conference calls etc and it met our requirements perfectly with no buffering or slow downloads. When I did need to phone Flip the team were… Read more ·  1

super helpful and answered my calls with minimal wait. I only moved as my 6 month deal had ended and my mobile provider offered an NBN bundle deal that I could not ignore. The past week on my new provider makes me appreciate how good Flip were as Ive needed to phone my new provider as I was getting slow & buffering service and took 30mins to get through to a person. Although the person that answered was nice, they were running through a technical check list where I knew significantly more than them. Therefore I can totally recommended Flip both from their service and their support team. If my new provider experience does not improve, I'll be back with Flip.

I was very upset to have been scanned at my Bank, plus I did not have any finances available as it was not the pension week! One of you very nice gentleman was so helpful in assisting me to work out my payments that needed to be pay. I explained I did not have any problems with my connection and happy to tell my family and friends all about Filip. Show details ·  2

Excellent and wonderful service. The wait was negligible - wonderful. The tech support was professional - wonderful! The connection was a breeze and this has been an excellent experience. This of course comes in comparison with companies like TPG and DODO where you have to wait FOREVER just to talk to anyone. I hate that and FLIP is wonderful in… Read more ·  1

this sense. I hope everything will be good and no internet connection problems will take place. I plan to continue with FLIP if their prices are good.

There was a small problem setting up the modem but technical support was wonderful. I’ve literally just transferred over from my previous provider, so I don’t know how Flip is as a provider, but everything seems to be working. Show details ·  1

Disconnection request was handled courteously and efficiently. Thank you. The seniors 25/5 signal at night was very often interrupted as a network signal was being searched for. Show details

Friendly operator. As an older person I would prefer if your service people would talk slower. I had trouble understanding a lot of what she said as the strong accent combined with rapid speech made it difficult for me to keep up. Show details

I previously left a review for [Name Removed] thinking he delivered excellent customer service. I was told I would get a refund as I made 2 payments last month, the account was closed, and then the following day FLIP "made a dishonored attempt at a debit of a closed account". Have had to lodge a complaint about how poor the service ended up being.… Read more

I was going to return to FLIP in the future but it's a joke - "well credit you back with a refund" and then "oh we debited the credit" what??? Jokes. Never again, complaint lodged and expecting the refund or it's off to the ombudsman for review - they clearly told me a credit would come back to my account. Also didnt' follow up with the return phone call promised. Below average.

Abby was patient , helpful, and talked me through setting up after 10 days of unsuccessfully trying to do this with an earlier non successful 1hour call Well done Abby for spotting broken fitting stuck in HDMI port of computer port Show details ·  1

I have had a few issues with my internet and was feeling very frustrated. I had been sold the wrong router from a store. Every time I spoke to the technical support team, they were patient and explained things clearly. I asked about whether my plan was causing some of my issues and the team explained things in a way that I could understand. They… Read more ·  1

transferred me to the customer service team who was already aware of my situation. The team member explained my options and was not overly pushy. The various benefits and potential problems were explained to me without tge team members being pushy. The costs involved were explained and the process for changing plans was spelled out clearly. Overall, a positive experience.