Flip NBN 50/20 (Family)

The person I dealt with was, kind and very helpful and understanding of my situation. He made me feel comfortable and assured me that he was there to help. He did help and I couldn’t have asked for a more pleasant experience. Thank you Show details

I needed help to connect to the flip connect app, I was lucky enough to have Annie assist me. Annie guided me with patience, easy and clear instructions so I was linked to the app without drama. Thank you Annie. Show details

JoeyG was very helpful with my enquiry of changing from direct debit payment to BPAY. As a loyal customer I requested a discount, which was granted. Business was a pleasure with JoeyG. Thank you JoeyG. Show details ·  1

AnieM gave me the correct information and was straight ti the point. Show details ·  1

This is the second time I filled it out I'm a person of few words. He was patient the service was Awesome. What more can I say. Mind you I've had to change passwords since leaving Telstra Show details ·  2

The consultant was all so courteous and friendly and handled the task with ease. I was so happy with him, it made my experience with Flip stress free. Regards John Show details ·  1

The Flip internet technical support service is the best I have used in decades. No long wait times on the phone, easy to understand instuctions. My modem issues were identifed quickly and help with setting up the new modem the next day all without me getting frustrated and stressed out. Thank you to the two support team members who assisited me. Show details ·  1

I just wanted to thank Silvester for helping me get my internet back up and running. I’m not very confident when it comes to technology, but he was incredibly patient from start to finish. He gave me, clear and very easy to follow instructions, never made me feel silly for asking questions, and took the time to make sure I understood each step. Very kind human!! Show details ·  1

The process was misleading from the start, they led me to believe that I was ‘worthy’ of a service, I got a confirmation email followed by a login email for my account and modem. I called to try and connect the modem and the lady was quite hesitant with helping, I was unsure why. Now it makes sense This morning I received an email that my order… Read more

has been “withdrawn” due to not meeting a certain credit assessment, this leads me to believe they have done a credit check without my consent.

Aside from this, I have already cancelled with my current provider, due to the misleading information provided, I will be taking this as far as possible.

I have been with Flip for over 12 months. Unfortunately I can no longer put up wit the slow speed and continual drop outs. I am writing this using phone data because Flip has once again stopped working. Over it so moving on. Show details

You weren't the cheapest but you had one rate that didn't increase after 4 or 6 months so went with you. now my bill has gone up and I'm now told there was a promotional period, so disappointed, however have been in contact with them and they were happy to provide an offer to me to keep my business so happy to stay with them as their service was great and no issues with nbn at all Show details

Thank you for your assistance AnnieM. Out experience with Flip has been first class but we have taken advantage of a cash back offer with a different company. It is highly likely we will return to Flip after the discount period. The opportunity was too good to miss as it included both Internet & Electricity. regards, Chris Show details ·  1

Joey G was extremely helpful today and managed to resolve my issue quickly and efficiently. He answered all of my questions and I am very satisfied with the service provided. What stood out most was his excellent communication throughout the process. He kept me informed of what he was doing at each step, making everything easy to understand.… Read more ·  1

Overall, it was a very positive experience, and I truly appreciated his professionalism, efficiency and positive attitude.

Service is great. Customer Service and Support we honestly cannot fault. Staff are extremely friendly and knowledgeable. They really do go above and beyond to help whenever we have needed. Show details ·  1

Annie was so patient and explained all my questions thoroughly and in a way I could understand. I have gone to the next level up in Flip Service, Fibre to home. Happy with the service. Show details ·  1

Mike and his colleagues were patient, friendly and highly professional, my query was simple but the circumstances were challenging! They were so good throughout. Hopefully this is a good sign of how the service continues to be. Thanks. Show details ·  1

I was thinking to cancel my current plan, but on the phone Dee JL offered me a similar plan and changed the payment method that I prefer . So I accepted his offer and stayed in my plan. I would like to thank Dee for his offer and help . Show details ·  1

Flip have alwayse been great, internet was great and I hadn't needed to call them over the 5 years I was with them. The price had gone up as all of them have. Customer service had been very good. Only issue is you need to call them to cancel, you can't do it any other way. Show details ·  1

My call was answered quickly and the tech support staff member was able to guide me through the process to set up my modem and my issuwe was fully resolved. My new Flip internet works perfectly. A very happy customer. Show details ·  1

I transferred from another Satellite/NBN provider because of the very poor service they provided. Flip reviews appeared the best of the alternatives available To date, my experience with Flip has been excellent. I was concerned initially because of an email from Flip detailing changes required to my modem on connection. Flip answered my phone… Read more ·  1

enquiry rapidly and reassured me that the changes required had already been done by Flip. Thank you Flip. The changeover has been seamless.

Regular outages and disruptions to the service, impacting both speed and reliability was an issue. I believe many of the problems were NBN attributable, quite possibly out of the control of Flip. I always found staff at Flip were helpful & patient but in NBN, I believe they are dealing with some troublesome technology. I was a Fixed Wireless customer. When it was working, it worked well, but was too unreliable for me. Show details ·  1

During our recent technical issue, which turned out to be an NBN issue and NOT. Flip issue. Santosh, flip technical man was outstanding. Santosh “nailed” the fault immediately, then followed up with great customer service. I might like to add that against “AI advise” (which I have no corrected for their information) where they down rated Flips… Read more ·  1

service ( being a second tier provider). MY EXPERIENCE was quite the contrary I could not have asked for better service and as always have enjoyed FLIP’s quality product. Well done Flip and special thanks to Santosh. FYI this review has NOT been solicited, but rather one I volunteered to show my appreciation.

I experienced some issues with the speed of my Wi-fi that suddenly started to drop. Luckily, I was able to solve this swiftly thanks to the very knowledgeable customer service. It turned out to be a modem configuration. Thanks Anton for the much needed help ! Show details ·  1