Flip NBN 50/20 (Family)

Service is great. Customer Service and Support we honestly cannot fault. Staff are extremely friendly and knowledgeable. They really do go above and beyond to help whenever we have needed. Show details

Annie was so patient and explained all my questions thoroughly and in a way I could understand. I have gone to the next level up in Flip Service, Fibre to home. Happy with the service. Show details

Mike and his colleagues were patient, friendly and highly professional, my query was simple but the circumstances were challenging! They were so good throughout. Hopefully this is a good sign of how the service continues to be. Thanks. Show details ·  1

I just had my NBN service upgraded to fibre, and when I called tech support to reconnect my WiFi, the service I received from Silver was outstanding - he was patient, professional, and very understanding. I would recommend Flip based solely on the tech service I received from him! Show details ·  1

This is my second review about Flip NBN 50/20 and Flip service. Like in my first review I rate the Flip service as excellent again. But today I received a great offer from NAB that was impossible to refuse and switched to another provider. Thanks Flip! I was happy using your service for many years. Show details ·  1

I was thinking to cancel my current plan, but on the phone Dee JL offered me a similar plan and changed the payment method that I prefer . So I accepted his offer and stayed in my plan. I would like to thank Dee for his offer and help . Show details ·  1

Flip have alwayse been great, internet was great and I hadn't needed to call them over the 5 years I was with them. The price had gone up as all of them have. Customer service had been very good. Only issue is you need to call them to cancel, you can't do it any other way. Show details ·  1

My call was answered quickly and the tech support staff member was able to guide me through the process to set up my modem and my issuwe was fully resolved. My new Flip internet works perfectly. A very happy customer. Show details ·  1

The process was misleading from the start, they led me to believe that I was ‘worthy’ of a service, I got a confirmation email followed by a login email for my account and modem. I called to try and connect the modem and the lady was quite hesitant with helping, I was unsure why. Now it makes sense This morning I received an email that my order… Read more

has been “withdrawn” due to not meeting a certain credit assessment, this leads me to believe they have done a credit check without my consent.

Aside from this, I have already cancelled with my current provider, due to the misleading information provided, I will be taking this as far as possible.

I have been with Flip for over 12 months. Unfortunately I can no longer put up wit the slow speed and continual drop outs. I am writing this using phone data because Flip has once again stopped working. Over it so moving on. Show details

You weren't the cheapest but you had one rate that didn't increase after 4 or 6 months so went with you. now my bill has gone up and I'm now told there was a promotional period, so disappointed, however have been in contact with them and they were happy to provide an offer to me to keep my business so happy to stay with them as their service was great and no issues with nbn at all Show details

I transferred from another Satellite/NBN provider because of the very poor service they provided. Flip reviews appeared the best of the alternatives available To date, my experience with Flip has been excellent. I was concerned initially because of an email from Flip detailing changes required to my modem on connection. Flip answered my phone… Read more ·  1

enquiry rapidly and reassured me that the changes required had already been done by Flip. Thank you Flip. The changeover has been seamless.

Regular outages and disruptions to the service, impacting both speed and reliability was an issue. I believe many of the problems were NBN attributable, quite possibly out of the control of Flip. I always found staff at Flip were helpful & patient but in NBN, I believe they are dealing with some troublesome technology. I was a Fixed Wireless customer. When it was working, it worked well, but was too unreliable for me. Show details ·  1

During our recent technical issue, which turned out to be an NBN issue and NOT. Flip issue. Santosh, flip technical man was outstanding. Santosh “nailed” the fault immediately, then followed up with great customer service. I might like to add that against “AI advise” (which I have no corrected for their information) where they down rated Flips… Read more ·  1

service ( being a second tier provider). MY EXPERIENCE was quite the contrary I could not have asked for better service and as always have enjoyed FLIP’s quality product. Well done Flip and special thanks to Santosh. FYI this review has NOT been solicited, but rather one I volunteered to show my appreciation.

I experienced some issues with the speed of my Wi-fi that suddenly started to drop. Luckily, I was able to solve this swiftly thanks to the very knowledgeable customer service. It turned out to be a modem configuration. Thanks Anton for the much needed help ! Show details ·  1

Anton provided excellent service with a calm disposition and professional approach. He was sooo helpful and I gratefully appreciated his patience and expertise. Thank you again Anton Show details ·  1

I can’t thank Aubrey R enough! I’ve spent the past two days trying to install a new modem router—speaking to countless tech support staff, trying two different devices, and even arguing with retailers who initially refused a refund. Then I spoke with Aubrey R, and the problem was solved within minutes! Thank you so much, Aubrey R (and Flip). I won’t hesitate to recommend you to all my friends. Show details ·  2

Very helpful interaction for a move and follow tx - 24hr delay with NBN reconfiguration at new premises - would have been even more helpful if I was asked to provide Proof of Occupancy before tx was submitted to NBN. Show details ·  1

My experience with Flip was good overall. I had purchased a package deal with this internet plan and an accompanying phone plan. They both performed adequately. The only issue I had was that my monthly fee went from around $70 to just barely over $98 a month in the time I was on it. A nearly 50% increase in just over a year. At that price, I might… Read more ·  1

as well switch to Starlink Lite, which is twice the speed for only $70. On the side, my customer service experiences were great. Ian is a very clear communicator and was very helpful in both of my interactions with the call center. Easy 10/10. He brought my overall rating from 3 up to 4/5 stars.

Edited for spelling

Ian assisted us with our enquiries in a quick and satisfactory way that left us with a pleasant experience in dealing with flip internet. Thank you four your assistance and our enquiries. Thank you again Show details ·  1

I found Kim to be very helpful, patient & polite. Helped me connect Ipad, mobile & television to new fibre connection. Remained on call while we check to see if devices worked correctly. Outstanding service. Thank you. Show details ·  1

Anie did a great job over the phone. I am concerned about the fact that payment details were missing and I had to call. And I am unhappy that I have to pay manually. I think it s time to look for an alternative ISP Show details ·  2

Somehow I lost my internet. I did a reset as I was really worried that I was going to have to buy a new modem which would be at a bad time. A phone call to Flip and 10 minutes later Silvester had my internet up and running without any problems. It was great speaking to someone that really knew what he was doing and so pleasant. Thanks again Silvester. Show details ·  1