Reviews with attachments
I am writing to highly commend Andrei for his exceptional customer service. I recently contacted support because I was mistakenly charged twice for my bill. Andrei handled the situation with absolute professionalism, empathy, and efficiency.Instead of just giving a generic response, he clearly explained the issue and provided me with two excellent… Read more · 1
solutions: a bill credit toward my next invoice or a direct refund. I chose the refund option, and he walked me through the process seamlessly, setting clear expectations that it might take a little time to reflect in my account while they process it.Andrei made a stressful billing issue completely stress-free. His clear communication and helpful attitude are a huge asset to the team. Thank you, Andrei, for the fantastic support!
DeeJ was amazing and fixed the issue fast. He also assured me that he would be able to help me further and that was really reassuring. Our connection has been strong and hasn’t dropped out. Show details · 1
I've been using FlipTV NBN 50Mb/s FTTN for 7 years, and it's been cheap and stable (can recommend). On the rare occasions I've needed tech support, they sorted stuff out, including hassling NBN Co (i.e. it wasn't FlipTV's fault, but they got it fixed). Today, they were great at helping me start the upgrade to NBN 500Mb/s FTTP. All it took was a… Read more · 2
friendly 11-minute phone call, including waiting on hold. Both the tech and sales people were knowledgeable and helpful. The price is great, and they've arranged for the NBN people to come and connect the fibre to my property. Given we all wind up on NBN, the difference between providers is price and quality of service. FlipTV prices are competitive, and their service has been excellent. I thoroughly recommend them!
Been with Flip for about 3 weeks now and so far, no service issues and have maintained speeds of no less than 50/18Mbps on FTTP. The changeover from my previous NBN service provider to FLIP was quick and easy. Not needed to use Flip's support services for anything yet. No complaints so far. Show details · 1
Happy customer! – We have had no issues with speed , the sales team were fantastic, had a minor hiccup with our nbn hookup, this was resolved with an attendance by nbn technician very quickly! Thank you very much ! Show details · 1
Latest follow-ups
Product meets our needs; delivers what is expected. Customer service has been helpful and prompt when we’ve needed it. Show details · 1
Follow-up · Speed is good enough for what we need- basic streaming and gaming. Service has been reliable- no drop-outs.
This is my second review about Flip NBN 50/20 and Flip service. Like in my first review I rate the Flip service as excellent again. But today I… Read more · 1
received a great offer from NAB that was impossible to refuse and switched to another provider. Thanks Flip! I was happy using your service for many years.
Follow-up · I have got now a new NBN provider MATE. The internet speed increased by 10 times from previous FLIP’s 50mbps to 500mbps and I’m paying MATE $10/month less than FLIP. It is great! Thanks NAB and MATE!
Follow-up · The new provider is MATE. For the plan 500 Mbps I’m paying $80/month having $20 discount from NAB. For my Flip plan 50 Mbps I paid $75 one year ago. The difference speaks for itself.
Surprised – Im quite pleased with the ease of switching over to Flip, there was nothing technically required from my end, it was just switched over with no fuss. Show details · 3
Follow-up · New prices are unwelcome, invited to chat to them about it, ,unable to reach them so not good enough to be honest. Price changes every 6 months is not reasonable, looking elsewhere now
Follow-up · Not happy price hikes every 6 months
Positive reviews
Our Internet was changed today to fibre. It didn't work so I phoned Flip and the Technical support Tech (who was very patient with me) helped me change the settings in the modem from WLAN to Ethernet. A big thankyou to RizaR for your help. I'm very happy with FLIP and would highly recommend them for Internet. Show details · 1
When calling up the staff for an issue they were incredibly professional and helped me immediately The staff member silver was incredibly clear and helped me immediately Show details · 1
The person I dealt with was, kind and very helpful and understanding of my situation. He made me feel comfortable and assured me that he was there to help. He did help and I couldn’t have asked for a more pleasant experience. Thank you Show details · 1
Negative reviews
The process was misleading from the start, they led me to believe that I was ‘worthy’ of a service, I got a confirmation email followed by a login email for my account and modem. I called to try and connect the modem and the lady was quite hesitant with helping, I was unsure why. Now it makes sense This morning I received an email that my order… Read more
has been “withdrawn” due to not meeting a certain credit assessment, this leads me to believe they have done a credit check without my consent.
Aside from this, I have already cancelled with my current provider, due to the misleading information provided, I will be taking this as far as possible.
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I have been with Flip for over 12 months. Unfortunately I can no longer put up wit the slow speed and continual drop outs. I am writing this using phone data because Flip has once again stopped working. Over it so moving on. Show details
Hi Canweracegolfbuggies, We’re really sorry to hear about… Read more
You weren't the cheapest but you had one rate that didn't increase after 4 or 6 months so went with you. now my bill has gone up and I'm now told there was a promotional period, so disappointed, however have been in contact with them and they were happy to provide an offer to me to keep my business so happy to stay with them as their service was great and no issues with nbn at all Show details
Hi Sarah, Thank you for your feedback. We’re sorry for the… Read more
Recent reviews
Hansel was very professional and his customer service was outstanding. He was very helpful & explained the process to transfer service. He also suggested varies options that may suit us. Very happy with "Flip" & would highly recommend "Flip" to family & friends. Show details · 1
The company itself is great, and the customer service, depends who you get on the other side of the line. I've had Great and not so great. Recently I dealt with a lovely gentleman who was able to sort out my issue within minutes he was very knowledgeable, friendly and professional. Show details · 1
Unfortunately, I am challenged by all technology and find it hard to comprehend, and I could not get the newly arrived modem to work. Fortunately, the customer service person I spoke to at Flip was very kind, patient and understanding in providing me with assistance. However, perhaps if the eero modem came with some instructions the process would… Read more · 1
have been easier? The good news is, we eventually got the problem solved, and I am very grateful for the professionalism of your support person. Thousands of thanks to you...
I needed help to connect to the flip connect app, I was lucky enough to have Annie assist me. Annie guided me with patience, easy and clear instructions so I was linked to the app without drama. Thank you Annie. Show details · 1
JoeyG was very helpful with my enquiry of changing from direct debit payment to BPAY. As a loyal customer I requested a discount, which was granted. Business was a pleasure with JoeyG. Thank you JoeyG. Show details · 1
The consultant was all so courteous and friendly and handled the task with ease. I was so happy with him, it made my experience with Flip stress free. Regards John Show details · 1
The Flip internet technical support service is the best I have used in decades. No long wait times on the phone, easy to understand instuctions. My modem issues were identifed quickly and help with setting up the new modem the next day all without me getting frustrated and stressed out. Thank you to the two support team members who assisited me. Show details · 1
Find out how Flip NBN 50/20 (Family) compares to other Internet Service Providers
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I just wanted to thank Silvester for helping me get my internet back up and running. I’m not very confident when it comes to technology, but he was incredibly patient from start to finish. He gave me, clear and very easy to follow instructions, never made me feel silly for asking questions, and took the time to make sure I understood each step. Very kind human!! Show details · 1
This is the second time I filled it out I'm a person of few words. He was patient the service was Awesome. What more can I say. Mind you I've had to change passwords since leaving Telstra Show details · 2
Follow-up · I left telstra because it was too expensive. The coverage in Goolwa is always medioca I find with flip and optus its got worse. y phones been playing up its not old, reception is not that great.tried to get on the flip app got told I wasn't a customer AWESOME
Thank you for your assistance AnnieM. Out experience with Flip has been first class but we have taken advantage of a cash back offer with a different company. It is highly likely we will return to Flip after the discount period. The opportunity was too good to miss as it included both Internet & Electricity. regards, Chris Show details · 1
Joey G was extremely helpful today and managed to resolve my issue quickly and efficiently. He answered all of my questions and I am very satisfied with the service provided. What stood out most was his excellent communication throughout the process. He kept me informed of what he was doing at each step, making everything easy to understand.… Read more · 1
Overall, it was a very positive experience, and I truly appreciated his professionalism, efficiency and positive attitude.
Service is great. Customer Service and Support we honestly cannot fault. Staff are extremely friendly and knowledgeable. They really do go above and beyond to help whenever we have needed. Show details · 1
Annie was so patient and explained all my questions thoroughly and in a way I could understand. I have gone to the next level up in Flip Service, Fibre to home. Happy with the service. Show details · 1
Mike and his colleagues were patient, friendly and highly professional, my query was simple but the circumstances were challenging! They were so good throughout. Hopefully this is a good sign of how the service continues to be. Thanks. Show details · 1
I was thinking to cancel my current plan, but on the phone Dee JL offered me a similar plan and changed the payment method that I prefer . So I accepted his offer and stayed in my plan. I would like to thank Dee for his offer and help . Show details · 1
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Hi KLA, We’re sorry to hear about your experience and… Read more (+2 replies)