Flooring Xtra Vinyl Flooring

Would not use again, nor recommend. Had a few quotes for Vinyl Flooring for apartment, & chose [Name Removed] from Tatters Flooring Xtra, as he had v. good reviews; advised grinding, skim coats & acoustic underlay would bring the floor up to cover gaps under skirting & level the floor. The acoustic underlay he also advised as sound proofing for… Read more

apartments. We had the flooring sound tested, & it passed easily at half the cutoff level, so did not need that, plus the flooring did not come anywhere near reaching most of the skirting, so i had to redo most of the skirting. Biggest problem was the flooring was not level. I can see hills & valleys, & had to put padding under some of the furniture. He reluctantly, eventually came back to look at my concerns, & did not see a problem with the leveling. Mind, that would have meant redoing the whole thing, & we had all our furnishings in. He did admit he thought the flooring would come up higher with the skirting. He did agree to fix a couple of minor things & get some spare flooring, and i never saw or heard back. Been a few months now, but i was not surprised. Not happy with the fact that someone with his experience could get it so wrong, then brush it off. I now know i should have gone with one of the other quotes, who gave a different approach to the job. So i am now stuck with something that will always annoy me.

Avoid these people, worst experience I have ever had, disgusting & appalling job, 2 young contractors for what i was told was a 3 day job, ended in 2 weeks & on going after that for a time the floor was not done properly to start with it was not… Read more

leveled, before starting the job, of putting down vinal planks, when job started a plank was cut around a bubble in the skirting board, i was not happy with this & spoke a shop worker who came & looked at it & told her we would fix it, i was told not to hold them up, the pulled up the plank, the contractor came back to that piece to fix it later, some work was done the floor grinded down & some more floor pulled up again not right cement dust everywhere not cleaned up, gear left all through the house & mess, the workers turned up & when I left they skived off some where not here to do the job paid to do, the worker held everyone up while he entertained his un invited girlfriend into my house while laying 1 bedroom floor that took all day, then left leaving cement dust everywhere to be cleaned up & floor washed. I came to the house to find my house was left unlocked all night, my hose left running all night, my garage door left open all night. They had broken a vertical & the whole track had to be replaced, there was glue on the vertical 1 young worker was outside with the vinal planks in a heap turned over face down scraping the glue off on the cement, the was glue on cupboards, skirting boards, glue & dirty hand marks on my beige suede lounge, my polished dining table was scratched, had glue on it & covered in cement dust. The workers grinder & vaccume broke & he ran around trying to get another one most of the day,Their car dropped oil all over the lawn while here for 2 weeks The floor was not sealed the first week, the worker came back following week to seal it. This young worker had said that he wasn't going to make any money out of this job, so obviously he could not care less that my house was uninhabitable & he had inconvenienced me & where i was staying, because of a careless attitude, I was not happy with the floor it was not right so he had to pull up most of 2 bedrooms, all hallway, most of dining & lounge room floor again, more cement dust & floor grinded down in those places, was still very uneven & not right, every day they came & left after me to somewhere else not doing the job they were there for, the floor was left like this all 2nd week with nothing being done & 1 worker left in the house by himself on the last day with other worker nowhere to be seen, when the other worker turned up he said he was now ready to work they the used every piece of flooring, left mess & cement dust all through the house not cleaned up, When floor was finished, vinal planks over lapped, planks not joined together properly with gaps, planks looked old & filthy dirty like down for years, slippery, shiny, all marked, 4 people could not get off what ever was on the flooring including shop owner, worker, rep of company & my self, rep looked at the floor & took photos obviously faulty, entire house floor had to be pulled up again by shop owner & 2 other people took all day to do & regrind to get glue off the floor, more cement dust, pieces taken out of floor where patched to put flooring down. Those places had to be patched again by the next flooring people before work could be done, Everything from beding, cupboard shelfs, furniture & walls had to be cleaned & washed, 12 months on still flooring problems due to floor not being leveled in the first place, shonky work, workers suppose to be their best I had not been able to put my house back together because of the flooring being continuously pulled up & replaced, because of shonky work by previous contractors I had to engage another company to put down more flooring causing me continuing stress & anxiety.i feel like I was used & lied to for his own convenience. Would not recommend these people, shop staff said taking product off the shelf. The young contractor also contracts for himself. Never again, people beware

Excellent – Ben at flooring xtra in Albion Park was very helpful , we had our carpet replaced with vinyl tiles in Kiama. Ben and his team were great, we highly recommend them. Show details ·  1

Unhappy customer – Very unhappy didn’t lay the Lino in my kitchen properly and very overpriced Show details

Floor Vinyl Product – We have a Quote and signed up for Armstrong Accolade Plus for our floor to match up the rest of house. They then change the vinyl product for shower floor application - foothold. This product is like sandpaper. You can't mop and clean the floor because your mop can't move on this type of vinyl floor. It is Absolutely Devastating after you pay… Read more

the contract for supply & install. We are requesting Floor Xtra to rectify their error and to install what we requested. Watch out Guys! Hope no one will experience what we have. Check your product is the correct one before their installing

very happy with this product – Very happy with this product. Peter and Jocelyn friendly and helpful in store. The gentleman laying the flooring for me has done a great job, reliable and courteous. Show details ·  1

Perfect product and well managed installation – Shane from the Collingwood shop came and gave a very good quote and arranged a timely installation of some lux sheet vinyl. The layers were professional and did a good and thorough job. The floors look gorgeous. Show details ·  1

Flooring Xtra Toukley – My experience was just awful..I felt bullied, threatened and belittled...I am elderly and expected better...shame on those responsible...this issue was resolved through Fair Trading ending months of anguish...Just sad RP

Flooring Xtra were the ultimate professionals in every way! Couldn't be happier and definitely recommend them – My brother and I had the flooring done in our parents kitchen and hallways and right we all couldn't be happier with the service from start to finish. The company was very fabulous, suggesting the best product for us and were extremely knowledgeable and friendly without being pushy. The came to the house and gave us a free measure and quote and… Read more ·  1

then the laying of the floor was very professional and looks fabulous. Our parents are beyond happy with the whole process. Sebachtian who laid the flooring was friendly, professional and very helpful to my parents and did a wonderful job. Everyone we dealt with was extremely helpful and I would highly recommend them.

Jane from Flooring Xtra made what at times seemed impossible possible – The acoustic requirements and Body Corporate Bylaws in my apartment complex were complicated. Jane was a great help navigating the process. Dale did a fabulous, professional job with the installation Show details

Exceptional Service, Quality of flooring and Layed so Professionally – The first time we entered the store we were greeted by Nathan and he’s the reason we bought from the Bundall store. Not pushy at all and listened and laughed. Samples were given to us to take home which Carpet Call wouldn’t do at all. The laying expert that we were provide with was so much of a perfectionist that it took a little longer but the finished product is exceptional

Phillip island cowes store - Either sell at all costs or insufficent training to staff – I specifically asked the sales person if i could lay over particle board and was told it is fine "we do it all the time". After getting the delivery it specifically says do not lay on particle board. I think staff may need to be retrained on product ranges.

Far exceeded expectations!!! – The level of professionalism, pride in workmanship and quality of planks far exceeded my expectations, from the showroom to the meticulous preparation and installation. Super friendly and responsive. I came to Collingwood Flooring Xtra on recommendations from one of my friends after having a terrible experience with another flooring company and… Read more ·  1

hearing horror stories about other floor guys. Collingwood Xtra went above and beyond and I just love my floors. I felt looked after the whole way.

awesome job – Job well done, prompt, on time and good quality thoroughly recommended I will be using these guys again. price was right, the whole process was easy and stress free. Thanks Show reply

Just love our new vinyl planking from grahams xtra flooring. Molendiner.the guys did an awsome job. Very professional – Best job laying vinyl planking Great service and price Highly recommend Guys did an awsome job. On time and cleaned up afterwards Thanks jason and scotty and partner Product is perfect Looks amazing Show reply