Florsheim Physical store

I have been buying Florsheim shoes since around 1974 and never had any problem whatsoever and subsequently do not buy any other brand. This morning I went to the store in DFO Essendon as I have a developed trust in any advice Alex has given over the years starting when he was at the Highpoint store. Today, Monday August 25, 2025 Alex was not in… Read more

the store and I was served by a young lady, Redwin P. She was in the store on her own and was simultaneously serving me and two other men all buying shoes. This young lady remained focused, calm, friendly and knowledgeable throughout the entire time I was there and the other two men seemed just as pleased with her service as I. I don't know if you have a staff recognition system but it would be great if this young lady's manner, attitude and service was to be recognised in some tangible way. This is the sort of staff that keeps customers returning for repeat purchases. Thank You John Arnold OAM.

Superb customer service from the Doncaster store once again! I've been a longtime Florsheim customer and my go-to style has always been the Dynasty, thanks to its unbeatable combination of style, durability, high-end quality and comfort. This particular model features the Comfortech technology insert and sole, which makes a huge difference. I… Read more

work in the automotive industry, putting in 12-hour days and averaging over 20,000 steps daily, and these shoes hold up incredibly well. I highly recommend them to anyone looking for reliable, stylish, and comfortable footwear.

Kristian.

Great customer service – The amazing service at Florsheim Melbourne reinforces the value of shopping instore. I had bought a pair of boots from one of the outlet stores and then realised there was a fault when I got home. It was the last pair in my size and I did love them. I went to the Melbourne store as they also sold the same range of BOGS boots. Nick was so friendly… Read more

and attentive. He wasn’t actually selling those boots as they were old stock, but he was able to quickly source a pair and swapped them over with no fuss.

Good sales Service.Poor quality product – Very Disappointed.I brought a pair of Florsheim Boots.After only around 2 months of wear the treads have worn off the soles.I will be lucky if I get 6 months wear in total. Poor quality materials.I would not buy this brand ever again and warn others to be careful also!

The gist of bad experience – Terrible management, Don’t know how to provide customer service, rude management, Price dropped and store manager being rude when requested to refund price difference. Told me about Australian law. When this was eccalated to area manager, they informed me about store policy, Show details

COMPLETE RUBBISH - BUYER BEWARE! – BUYER BEWARE - DON'T BUY FLORSHEIM SHOES. Florsheim shoes use to be synonymous with high quality. Today they are the poorest of quality shoes that won't last a single season of wear. I bought 6 pair of Florsheim shoes last Christmas and all but one pair have fallen apart. They are cheap Chinese-made crap! Poor materials and poor craftsmanship. Show details

The best customer service – Another fantastic, positive experience with Aaron’s outstanding customer service! Aaron from North Ryde, really went above and beyond to listen to my needs and provide an effective solution. High-quality service like that can truly make a difference. Show details

Can't find a better combination of comfort and durability .... And Ive tried – I have been buying florsheim shoes for probably twenty years. As a car salesman, they were worn on tarmac getting in and out of cars all day, and generally used in a far more aggressive way than a dress shoe is intended. You simply can't match the comfort and durability of these shoes, believe me I tried several times with more expensive and less… Read more

expensive brands. If they were just a comfortable, they didn't last as long. If they were just as durable, they didn't have the comfort. I still from time to time try something else, (after like 20 pairs or whatever it is now you get bored and look for a change) but have never found anything that compares and always come back to them.

Outstanding Customer Service – I had to take a moment to express my sincere gratitude for once again the outstanding customer service provided by Floresheim Shoes at North Ryde from their prompt responses and willingness to assist with my enquiries. Well done to their attention to detail, genuine care and remarkable standards. Thank you to Aaron, Toby and Maddison, well done. Kind regards. Anna Andriani-Minervini Show details

Feedback on your sales staff person at your Glen Waverly store 'The Glen' : LIA – Lia your staff person, assisted me with buying a pair of shoes for my husband on very short notice as a birthday gift to him. My husband had purchased a pair in 2013 which has since been discontinued. He was keen to get something similar due to his foot discomfort. Lia tracked down a pair which she felt confident was compatible. As the size was… Read more

not available in store she contacted your Melbourne city branch and obtained a pair for him within 24 hours delivery at no extra cost. This was indeed a happy surprise and even happier is the fact he liked it and is very comfortable wearing them. Thank you Lia. This happened late April 23 and I apologise for the delayed feedback.

Excellent Customer Service and Excellent Quality Shoes – I decided to write this review after reading many of the reviews on here including the great 5 star reviews but also the one star reviews; I cannot fathom some of the criticisms of this wonderful brand and wonder about the authenticity of many of the poor reviews. I bought a pair of Florsheim Bangalore Zip Boots back in 2020 and have looked after… Read more

them (handled with care, cleaning, leather conditioning, polishing, etc) and worn them on average 5 days per week (to work) for over 2 years straight; they have been amazing; correctly fitted (size & width) they are extremely comfortable, the heal is almost perfect, after so much use. I was so impressed I went back to Florsheim last week and bought 2 more pairs of similar boots (a black pair as a back-up pair for work, and a "cognac" coloured pair to wear casually). The service was exceptional at both the Stanmore outlet and the Wynyard (Brookfield Place) store. Obviously, I cannot recommend Florsheim enough; great quality boots and incredible value for money, particularly when they are on sale (Never pay retail. ;-)

Was once a good product – Having a clean out and found a pair of Florsheim shoes I hadn't worn much they were the last pair of this brand I bought as they are badly made rubbish made in China. I had been buying Florsheim for years but no longer will. pity as they used to make good shoes Show details

Florsheim imperial dress shoes, soles of shoes peeling off after use! – I purchased a pair of China made Florsheim dress shoes and found that after use the soles of these shoes were peeling off after a couple of outings! Very dissatisfied with their quality, will not buy Florsheim shoes again! Show details

Florsheim never again – I have bought Florsheim shoes for several decades. I have had this pair of Florsheim Royal Imperial brogues for about two years. These are Chinese made and have been the worst pair of Florsheim shoes I have bought. It took me a year to break them in, wearing them for half a day and changing them at lunchtime. They are supposed to be EE but they… Read more

are lucky to be an E. Then the leather sole started separating from the welt even though it was stitched. Then the sole came off and it turned out the stitching on the sole was just fake stitching and the sole was glued to the plastic welt. These shoes were not cheap and were sold as Florsheim’s top of the range. I still have a pair of Royal Imperial shoes that were made in India and they have been fantastic. So, like many other reviewers I won’t be buying another pair of Florsheim shoes.

Poor customer service for a new customer – It took several visits to my local Florsheim stockists before I got the shoe size I thought fit. Having purchased for $180 and worn the shoes for an hour I decided to return them as they were too big. The store refused to refund and Florsheim refused to consider dealing with the issue, passing on the responsibility to the stockists/store. S first… Read more

time customer they disappointed me and made me quite angry with their lack of service. Lost many customers as a result. They don’t understand customer service.

Contradicting consumer laws – Bought a pair of leather work shoes last week and within 2 days the leather was separating from the glue on the sole. I brought it back and asked to either repair or refund. The lady said I would have to wait 3 weeks for repair and there wasn't any other shoes in store (could've checked other stores). However after I said I was looking for another… Read more

pair of shoes (additional) she said she would swap the damaged pair and went out back to get them, bringing me the said non stocked shoes. She then said, "I won't be giving you another pair if you bring them back". I replied by saying, I can still bring them back if they're broken, to which she said, "you wont get another pair.". This went back and forth briefly ending in her accepting I can bring them back for repair however it is unclear whether she thought I was accepting that I was paying for a repair. I have not had the shoes for long but so cannot comment too far but they have been comfortable to this point.

Delivery Charges – Great service, don't mind paying the $10 delivery charge as a Tip to the girl who served us but not as a delivery charge. I bought 2 pair of shoes at Florsheim in DFO Moorabbin yesterday, one pair was a clearance item and did not have the colour I wanted in the shop, was told it is available and can be sent to my address but I was not told about… Read more

a delivery charge. Did not look at my receipt until this morning, very irritated. There was no delivery charge for buying the same item online yet I was charged a delivery charge for buying in the shop just because there was no stock in the shop! If I was told of a delivery charge, I probably wouldn't have minded or I just wouldn't buy it. Check your bill before you leave the shop. Hope the shoe I bought is worth my while otherwise there will no more Florsheim for me.

Avoid these crumbling shoes at all costs – I have just had to throw away three pairs of new or relatively-new Florsheim men’s shoes because of crumbling heels and soles. Florsheim used to make a great shoe and I have been buying them for 40 years. But now that the company’s shoes are made in China, they have become of such poor quality that it is disgraceful that they are being sold to an… Read more

unsuspecting public without a warning that they are liable to disintegrate before your eyes. One of the three pairs of shoes I have had to discard were a few years old and were worn two or three times every month, before the heels crumbled away. The other two were un-worn new shoes which had been pristinely kept in their original box and wrapping, in a wardrobe, for several years. The heels and soles of both of these new shoes disintegrated the first time that they were worn. When I complained to Florsheim’s office in Australia, the reply was simply that all shoes were out of warranty and that the shoes should be worn and not kept in a wardrobe. Does this mean that an expensive pair of shoes cannot be kept for special occasions, but have to be constantly worn? Florsheim’s doubtlessly well-rehearsed reply to me makes it sound as though their disintegrating shoes are all my fault! Not a great way to do business.

Crap Florsheim! – Bought 3 pairs at winter garden Brisbane on Sale .4/12 Told the guy couldn't remember why I stopped buying Florsheim years ago, NOW I remember! wore one pair 3-4 times , already the insoles have come unstuck the most uncomfortable feeling ,They creep up your feet Terrible shoe cheaply made with bad workmanship very DISSAPOINTING  Show details

Your Chadstone store rep thinks I can't buy a $219 shoe - is she a racist or just stupid? – Went to the Chadstone store (today) Sunday morning. After 30 seconds of browsing, I ask for size 44. First comment "But its $219!". I am like " So?". Rep replies "Oh I just wanted you to be sure you can buy it!". LOL. Doesn't matter I am a CEO or a cleaner or Asian / Indian / Latino / Caucasian.... I have bought $600 shoes and $20 ones as… Read more

well....what's the issue mate? Better think about what you say...thought stores wanted to sell more. Btw my 13 year old was with me and simply smirked and said "Dad, she doesn't like you, I thought they were meant to sell shoes...".. LOL...we just walked away from Floresheim...for good!!

Worst customer service from Florsheim – I've always purchased Florsheim shoes since the 60's, I was always impressed with the quality as well as the reputation that Florsheim stood for. However my last two pairs have been far from satisfactory. Six years ago a perfect pair of shoes suddenly had the soles crack in the middle of the foot, I received a A$50 voucher towards a new pair,… Read more

which have now had the soles and heels totally disintegrated and fall apart almost into powder. Sent photos to Florsheim who used the excuse they were older than 12 months, hence out of warranty. The poor quality of materials used for these shoes is a complete sham, and I warn people to be aware that the shoes you buy from Florsheim, now made in China as everything else does com from China, will and do fall apart, even when only used occasionally for formal occasions. I would never recommend to buy any Florsheim shoes to any of my colleagues and friends. Their customer service is one of the worst I have encountered.

Hush Puppies are better quality and just as stylish – My last two Florsheim purchases lasted less than a year. I have heard that they moved their manufacturing from India to China. I have gone to Hush Puppies which look good and last MUCH longer. Florsheim Schmorsheim..... Show details

Sole destroying :-( – I bought my brown shoes about 2 years ago but have hardly worn them. Now the sole has literally split across where the pattern changes. Clearly it's cheap materials or poor workmanship or both. I have an office job so shoes like this should be able to stand up to basic casual walking. Never buying this brand again! Show details

Returned Shoes – Returned a pair of shoes as water was coming through sole. Shoes were 8 months old but shoes should last longer especially as I had not worn every day. Florsheim returned over 90% of the value towards another pair of shoes. Shoes aren’t what they used to be but this issue of quality is one faced market wide for various reasons. I don’t have high expectations from shoes that are $80-90. In terms of response and remedy, I was impressed. Show details

Garbage for your feet – Almost new Florsheim and the heel and sole fell to bits.....not happy Jan, will never buy Florsheim's again! Show details