Focus On Furniture NSW, Artarmon

Zero stars , shocking quality even more shocking customer care – If only I could give zero stars!! I’d like to warn everyone who is considering buying from these creeps not to! We bought a dining table only to be replaced after just over 12 months due to warping and bubbling of surface. We had to jump through hoops to get any resolution and I’m the end went to fair trading who got us a replacement. The… Read more

replacement table did the same thing but worse, the top is so bowed in centre it looks like a donkeys back! And the wood finish has turned black in tiger line strips. I’m on a FB home decorating page getting multiple messages from people saying same thing about their stuff! Looked like good quality but cheap MDF board coated in thin laminate top. Save your money. BEWARE, BEWARE, BEWARE

Terrible service – terrible service I ever had, purchased a sofa got delivered after a month with the different invoice. the price was increased. spoke to customer service but they didn't care not recommended Show details

Value for money and great customer service – The assistant in store was helpful, friendly and knowledgeable. Delivery was seamless and inexpensive. The table I bought was great value for money and I absolutely love it. Thanks guys. Show details

value for money – If u r looking for quality furniture with the best price, look no further. Totally in love with the Crescent lounge, and staff were really helpful and friendly. Totally recommend this store for your next purchase! Show details

Love my purchase – Very happy with my experience with focus. Great sales teams and the VENUS lounge is beautiful in my home. It looks and feels great. Price better than expected. So happy!!! Show details

It took nearly two months to receive my order – I was very disappointed with my experience with Focus on Furniture Artarmon. I was told that my couch would be with me within 2 weeks when I ordered it. Instead it took close to two months to receive my order. The customer service team was evasive regarding dates and contradicted their previous emails when I contacted them for updates. It took me… Read more

getting angry over the phone for them to rush and have the couch delivered. I don't appreciate being misled, and feel that their service was lacking. If they had told me from the outset that it would take two months to receive my order, I would have felt informed and could have made a choice based on that time frame- instead, I was completely misled.

Horrible customer service and product! – Please do not buy dining tables from this store. I bought the Boulevard 1800*900 dining table from this store and accidentally spilled vodka cruiser on the table. I wiped it immediately with a wet cloth and half an hour later I see a stain on the table. It actually removed the outer layer of the table which means whatever they used to protect the… Read more

table was not good enough to take spills. I called them to complain, however they blamed it on us for spilling the drink. As of now whenever I use the table I need to put a cover on it just to make sure that it protects the table from any spillages. I spent $1000 for this and I regret every penny. The technician cane to fix the problem (which has been fixed). However they are not willing to add another protective layer for us and told us to do it on our own. Basically in conclusion if you buy a dining table from them you can’t use it as a dining table to eat or drink. It is only a show piece. Horrible horrible experience!

Unsatisfactory experience - would not buy from here again – I purchased one item - a bed frame - and this took 3 deliveries to get right, and even those were rescheduled several times as the store called later and told me that the time we initially agreed on could no longer be met. In the first delivery, the bed was missing bolts, in the second delivery the bolts came but the delivery drivers assembled the… Read more

bed incorrectly. It took the third delivery to finally get it right, and even then the drivers almost didn't have the right tools to do the job. At each stage, staff at the store I purchased from - Artarmon in Sydney - showed little to no insight on resolving the matter with no other suggestion other than they'll book another delivery and get it right the next time. I don't mind the quality of the product, but don't want the hassle of going through such poor customer service again - who knows when I would get my next delivery!

Good Product - Value for Money – Good product selection. Excellent customer service in store, plus followups by phone. Easy delivery and product assembly by delivery men. Lounges are comfortable and look great. I would definitely use Focus On Furniture again. Show details

Fantastic lounge – Our new lounge in unreal. Super durable.. we have three small kids and its holding up well haha We were met with excellent service instore. Will definitely be back for future purchases Show details

I am really happy so far with my lounge. Thank you so much guys. It’s massive, comfy, gorgeous and simply amazing – Website store was great and easy to navigate. I am satisfied with my product. Fast delivery. Everything from start to finish was an easy experience. Satisfied with everything, thanks to the guys at the Artarmon Show details

completely satisfied with product – Completely satisfied with the Artarmon Store, Products and Quality, did not have to assemble furniture which I was very pleased about. The Staff were very helpful.  Show details

Great experience at Atarmon Home HQ Shop – The customer service was excellent, especially the store Manager at Atarmon Home HQ, he made us feel at home, very friendly! Delivery was on time and they even assembled the bed for us. Amazing experience!  Show details

Good quality and fair price – Bought bed with storage from Artarmon- sales person was knowledgeable and gave good discount for the bed. Customer service followed up with order delivery and delivered and put together in reasonable amount of effort. I would highly recommend Focus On to families and friends.  Show details

Perfect customer service in store and delivery on time – I made my purchase in store, I was happy with the service we received. I had to reschedule my deliveries due to my own reasons and they were always happy to assist.  Show details

Clean lines and beautiful colour – Follow up and delivery time line was good, however the delivery company that was used, was Poorly equipped for the job. The company needs a better transport team.  Show details

Excellet bed – Bought online but did visit the store before purchase. Bed quality is great. Very comfy bed and comes with 2 spacious drawers that eliminated my need for a tall boy! The store called me early morning of the next day to arrange delivery. The staff were nice too. Would recommand.  Show details

Ordered to find that item is out of stock – My sister-in-law ordered a coffee table for us and now we get to know its out of stock so we have to wait until June to get it. Bad tactics to let someone put an out of stock item into a shopping cart and grab money for it. And get this. You can still buy this item ! At least remove it from website now. https://www.focusonfurniture.com.au/casia-round-marble-coffee-table/ Disappointed, to say the least.  Show details

Helpful staff. Good product. Good value. On time and efficient delivery and set up – Helpful staff. Good product. Good value. On time and efficient delivery and set up. Much better value than previous purchases from other shops.  Show details

excellent courier guys – made a purchase in store, it was a quick wait time only took two weeks to get my lounge, as they had it in stock in melbourne. It was hassle free, the delivery guys were friendly and but the furniture together, only thing is they dont take away the rubbish. If you like their furniture i suggest shop there it beats waiting 10-12 weeks for a… Read more

lounge to be delivered, ive had trouble in the past with other furniture stores where they stuffed me around and never got the product, so ill be shopping again at focus if i need to purchase big furniture items.

Good products but poor delivery and unpacking sevice – The goods were good and as expected but the delivery left everything in cartons and very difficult to unpack and dispose of plus table had to be assembled  Show details

Good service – We made our purchase in store. Delivery was a little later than originally stated. The bed rails were damaged but were assured that the would be replaced asap  Show details

Found what I was looking for! – Looked online to find what I was looking for then bought in store as I like to see & feel what I am purchasing....a very easy shopping experience! Customer service was friendly & helpful. My goods were ordered and delivered within a week as promised! Thank you for your prompt reliable attention.  Show details

In store purchase and delivery as planned. Informed each step of the way – Advised by store about delivery timeframe then contacted again to arrange delivery date. Message from delivery driver one hour before drop off made this process seamless. Thanks.  Show details

Excellent customer service and amazing furniture!!! – Really enjoyed shopping at the Artarmon store - friendly and warm customer service was provided. Highly recommend this store as they sell quality furniture.  Show details

Comfortable couches – We purchased a 2 and 3 seater lounge set in November 2017. It was delivered in December 2017 we are thrilled with the couches, they are very comfortable. Communication in the lead up to the delivery was fantastic. However the delivery cost (purchased at time of purchase of couches in the showroom) was on the expensive side.  Show details

Great customer service at the Atarmon branch! – Thank you! We purchased the sofa over phone and the process was smooth and fast. Sofa was out of stock but delivered sooner than the expected timeframe. We arranged our own pick up but the staffs were really friendly in advising us of the size of the packaging to help us decide on what car to take!  Show details

Excellent service – We got a great deal on our furniture, delivery took place on time and as arranged and they even assembled the furniture for us. Wish I could say the same about the other place we ordered furniture from... The only downside is all the cardboard we got stuck with, I would happily pay extra to have had it taken away. But it's a small gripe - you have to expect packaging.  Show details

Not efficient and Customer Service not good – I purchased lounge and dining set in June 2017 at Artarmon shop, i waited for 20 min to get assistance. After my purchase I was advised the dining set will be available in August. I choose to wait till August for delivery everything otherwise I was required to pay two delivery fees. I received a call on 19 July 2017 informing me the table will be… Read more

further delayed to November! I am very disappointed for this further delay but still decided to wait and asked the store if any compensation for this further delay. I got a note from the Artarmon store bluntly mentioned that the Table will be delivered in a second free delivery and that's the discount.

It's not logical at all, as if the shop do their job properly I would still pay one delivery and no second delivery is needed.

The table was delivered in Aug17 with a crack on the surface. I reported the faulty and was told the replacement will be in Nov17 , and when I chased again early November, was told it will be in December.

As at today , no confirmation of replacement and it’s almost December now, I am still have the craked table.

I highly recommended NOT use focus on.

Product ok, pick up service with attitude – Purchased a bed - product ok. Collection experience from Sydney warehouse was very poor...pulled up, rang bell, no-one came by, waited a few minutes rang bell again...when someone appeared, without any greeting, first thing they did was impolitely say something like “follow me”, then proceeded to lead me outside, pointed at a sign on the wall and… Read more

said “read that”...the sign requested customers only ring the bell once. I had not seen that request earlier and did not appreciate being treated like a child. Couldn’t see why it was such a big deal.

Very poor attitude. Detrimental to overall experience, would think twice before buying from this store again.