Focus On Furniture NSW, Wagga Wagga
Verified121 reviews
We purchase a new bed frame from the Wagga store. The staff were very friendly and helpful without any pressure selling. Although we had to wait for Stock to arrive, they contacted us once it was in store to allow us to collect. Show details
Always friendly and helpful. I love how accommodating they are when ordering furniture that I don’t need immediately. The quality hasn’t failed me to date so this keeps me coming back. Show details
Very satisfied with the quality and look of my new Carrera Buffet! I looked around a lot for the perfect fit, the ordering process in-store was very easy and it only took a couple of weeks for it to arrive. Show details
Reviews with attachments
Recently attended Wagga Wagga store in search of a queen bed for our guest room. Looked at several options of bedheads, bases and mattresses. The assistant was helpful in showing me various options and because of the small size of my room, settled on just a base & mattress ensemble with glides. The base gad to be made so waited about 3 weeks… Read more
which was acceptable then I was notified of arrival date. Delivery was fantastic as the guys brought both items into the room.
Everest Bed - Fantastic – I recently purchased a queen size Everest gas lift bed. The staff were very helpful and made the process from purchase to delivery very easy. We assembled the bed ourselves and the instructions were easy to follow. Definitely recommend
No stress delivery – Purchased a new mattress and sales person was helpful, quick ordering and payment and arranged delivery within the week as per truck transportation. Delivery saved a lot of stress as out of town. Happy with the new mattress. Show details
Positive reviews
The service at the Wagga Wagga store was first class - very helpful and very knowledgeable staff member. The delivery was on time and the product was as promised. We have been using the sofa for 2 weeks now and love it! Show details
Highly Recommend products – Great customer service and support. Loved the services. Good value for money and for great quality. Great selection of products. Overall, I was satisfied with my purchase.
A great experience - will shop here again – Juno 3 piece recliner - we purchased our new suite 2 months ago and have been extremely happy with the product. The purchasing process was easy from start to finish. Our Wagga Wagga store was easy to get to and found the lounge suites well set out. The staff gave us the space to look around but then were helpful when time to purchase. The price… Read more
was very good compared to others we had found, the lounge is extremely comfortable and was delivered quicker than was expected. A very good experience.
Negative reviews
Buyer beware. Don't purchase a lounge with electric recliners – Store was great, but failed to advise that the electrical components in our lounge suite were not included in the 10 year warranty. They only have 1 year warranty. After sale service is appalling to say the least. Spent $5000 on a leather lounge the Voltin. 12 months of use and the recliners do not go back in. Electrical components are burnt… Read more
out. Wood shavings all over the floor as mechanical box keeps hitting on the bottom of lounge. Complained to store and got told it was due to misuse by us. Yeah right. So had to wait over 2 months for a replacement. So then told that another 3 month wait for replacement. I'll never shop there again. Im still in argument with the so called customer service dept who are rude to say the leadt. Buyer beware.
Not worth it. Crap products and terrible service – Not worth it, rubbish products and terrible service. Have had my couches 1 year and have had multiple structural issues. Can't even be bothered calling to try and resolve them Show details
Great range of products, excellent customer service and follow up – Easy to access products as there was a good floor display. Staff member Wendy very helpful with knowledge and assistance. I am very satisfied with my choice and quality of the furniture and it looks wonderful in my home. Very easy to unpack and assemble furniture. Show details
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Recent reviews
Great experience – Wasn’t expecting my lounge for 6+ weeks but it came within 4 and delivered to my house without stress! The storesperson who originally served me was lovely and looked after me. Show details
Great service and product – Customer service was knowledgeable but not pushy. Found exactly what we wanted with the first lounge suite shown because they listened to our needs. Flexible with payment of balance and delivery date when we needed to push it back two weeks. Nothing was a problem and delivered when requested. Very happy with our purchase. Show details
Great lounge! – So comfortable! Excellent colour. The service was super. Assembly of the chair legs was an issue as a regular drill would not work. On calling the store they sent out a staff member to assist. Show details
Complete luxury – Visited the store just for a browse however as soon as my wife and I saw the Quattro 4 seat lounge with the Ottoman we knew we must have it. We made the immediate purchase and put our old lounge suite up for sale. Now we have the new lounge in our living area we are more than pleased. Not only was it inexpensive it looks like it was. It has improved our home so much. thanks to all at Focus for your knowledge and professionalism. Show details
I bought an entertainment unit coffee table & lamp tables (the eden one) – Love my new furniture matches perfectly with my chairs & couch, staff were always as helpful as ever especially Helen from wagga rhatvi have dealt with when purchasing my furniture Show details · 1
Love this product! – I purchased the "Leo" Blanket Box/storage box. I absolutely love it! It has plenty of room for storage and is really comfortable to sit on. In fact, my cat has claimed it as their spot lol. Show details
BELFORD LEATHER LOUNGE – Purchased a 3 & 2 seater Belford electric leather lounge suite, the staff were friendly and made the shopping experience easy, stock arrived super quick & received added bonus of further $400 discount off our purchase for their EOFY sale Show details
Feeling more comfortable talking an working out the best refurbishment choices for my family home!! – We had no idea the factor's to take aboard when creating a house a home. Our experience was made with confidence of the more senseable better for practical living. When our 3 little toodles show no remorses when pushing boundaries simply because. The idea of constantly telling them don't hit that, be careful with this. No thats not for Swinging… Read more
off. or jumping off, my dinner table chairs and couch for instance ideal material to suit kids an with our focus i would be non the wiser still. it's had basically the hand towel/ jumping castle more than intended purposes. smeared on fabric cleaning it is my task easy to maintain hygiene without pricing a drop in Steam cleaner guy. What's Mostly just harmless learning an innocents should never conflict of be distruped from us parents becoming endlessly frustrated over finances hit on top over another with sudden expense needed. So so regularly. No shock to anywho that more often the largest furniture shops are poorly designed and sold as a what's made feel normal by choice for everyone, it's more likely to not Evan be a thought made other than just get it if I need it. It's known guarantee that replacement or just tip it start again every move. So no surprise that to our family that was not just any casual shopping stop. The excitement an hesitation was made feel normal starting to discuss what we're looking at with focus like nothing experienced in other retailers, big factor is being happy afterwards and we did affordably Furnish our new home for the first time being a new home with one toodler and twins expecting. Was no brainer that moving away from the cost affective flat pack furniture I ran all my not so sure and must haves to the staff and shared clear visions and tips and tricks we did not have any idea about. A genuine human approach, Genuine interest invested in being understanding of what we invisioned the new home. personally taking generous amount of time working to help focus on furniture Wagga what you all have make work, that we so so grateful for and thankyou again. (Lesson Need learnt) Try to buy better build made for time items
Tlifetime. confidently scrap a little more for focus on furnitures quality affordable for not just the wealthiest households..
Great Service! – We love our new couch! We purchased in-store at the Wagga Wagga store. The lady who served us made the transaction seamless, from the purchase to delivery. Product is perfect, as was the service received. Many thanks! Show details
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So happy with our purchase – Ordered two recliner chairs. To our surprise they arrived two weeks earlier than was first advised- which worked out well for us especially being so close to Xmas. Staff were wonderful. Showed me how easy it was to put the chairs together. Very happy. Show details
Fantastic pricing for great quality – Plenty of stock in store to try out the comfort of the lounges you like, great turnaround, purchased Thursday and was delivered to my home the following Wednesday. Show details
Great service – Simple and easy, love my new lounge suite. Easy to assemble. Quality great, lots of features and built in accessories. Fanastic service, great product. Show details
Amazing – I had the best experience with the ladies here to the point where I walked in looking for a lounge and walked out with a mattress as unfortunately they didn't have the lounge I was after, My reason behind this wasn't because I NEEDED. A mattress but the ladies in the store were so polite and nice as I had my 2 year old with me that they welcomed… Read more
and talked to that I felt the need to buy something from a store with such beautiful staff members To top it off my mattress is to die for it is 12 months old and still feels amazing
Amazing quality!! Fast delivery, easy to assemble!! – Delivery was fast, very easy to put together and the quality is beautiful! Brilliant customer service, overall was a great shopping experience! Show details
No Sale Too Small – We went into the store to buy some vases and still got wonderful service by the Staff at Wagga store. Staff are always helpful no matter what we are looking for Show details
Poor quality Big boy lather lounge – Lather lounge I bought was having 5year warranty. When trim got damaged due to aging(poor quality), they said trim only got 3 year. 5 year warranty is only for frame and lather. Show details
Brilliant product – The store was always neat and tidy. The customer service was above and beyond anything I have experienced in furniture store. The people who worked there were so understanding of our situation and accommodating. The lounge came perfectly packaged and was easy to assemble. Show details
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