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Focus On Furniture Online store

Focus On Furniture Online store

3.9 from 210 reviews · View Statistics
See the Best Furniture Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Focus On Furniture

Reviews

  • Product Quality
    4.3 (100)
  • Return Claim MadeYes (9) · No (100)
  • Warranty Claim MadeYes (3) · No (104)
  • Product Appearance As advertised (87) · Not as advertised (13)
  • Shipping
    4.1 (82)
  • Customer Service
    1.0 (1)
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Reviewer Photos & Videos

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Tom L.
Tom L.Greater Melbourne (Inner), VIC

Don't Bother

published

Purchased a set of side tables.
Selected to Collect the items rather than have delivered.
A few days later, one business day after being told the item was ready to collect from the particular store, I emailed the company advising that we no longer wanted to go ahead with the order.

The order was cancelled, and only 80% of the purchase price was refunded.
Apparently a 20% 'change of mind fee' is appropriate, despite having to collect items myself.

Very disappointed at this, from speaking to shop assistant they have plenty of the items that I bought in stock, so they didn't miss out on selling the item to another shopper.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Absolutely Amazing!

published

I have purchased quite a few items from Focus on Furniture and am never disappointed! The outstanding customer service of Jude and her team at the Frankston Focus on Furniture store is second to none. Jude and her team have been more than accomodating when helping me to organise delivery of my latest online purchase. A true credit to the organisation! I will definitely be purchasing from here in the future! Highly recommend!

Product Quality
5/5
Shipping
5/5
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Jason
Jason
  • 2 reviews

Terrible delivery service.

published

Was very happy with the process up until the product was delivered. Ordered a 3 seater couch and two armchairs. Delivery guys dumped the items at the front door and refused to bring inside and not because of COVID because they didn’t want to. No assembly instructions included either.

When you call to complain about the delivery process no one seemed to care at all, once they have your money and signature on the delivery docket the customer service goes out the window.
Will never buy from this company again because of this experience. They are happy to not have repeat business obviously.

Product Quality
4/5
Shipping
1/5
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Mel H.
Mel H.Sydney, NSW
  • 4 reviews
  • 1 like

FIRST CLASS PRODUCT AND SERVICE

published
Product Quality
5/5
Shipping
5/5
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Siobhan
SiobhanSouthern and Hills, SA

Absolutely LOVE my new bedroom set!

published

I purchased the Lorna King bed and Boulevard side tables and tallboy! The quality is great especially for the price, delivery was quick and I always get comments on how nice it is!

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Product Quality
5/5
Shipping
5/5
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Just as advertised

published

We got the Adelaide dining suite but without the chairs, it came exactly how it looked online and we are extremely satisfied with it! Will definitely be purchasing again #focusonspring

Product Quality
4/5
Shipping
5/5
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The reviewer stated that an incentive was offered for this review

Absolutely amazing couch

published

Buying from online was was super easy, we got the Tully couch and are absolutely inlove with how comfortable it is! #focusonspring

Product Quality
5/5
Shipping
5/5
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The reviewer stated that an incentive was offered for this review

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Kally G.
Kally G.Canberra 2600, ACT

Very happy!

published

Bought the Wentworth bed, king size. The quality was great and the speed and communication for the delivery was excellent.

Product Quality
5/5
Shipping
5/5
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Benjamin
BenjaminSydney Surrounds, NSW
  • 2 reviews

Excellent quality

published

Purchased a massive 11 seater table. Free assembly which was a great help and hassle free delivery. Would highly recommend this company

Product Quality
5/5
Shipping
5/5
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The reviewer stated that an incentive was offered for this review

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Round dining table and chairs

published

Love my dining table. Get some many compliments. Process was quick and easy to ship and assemble. Would love to add more items to my collection!

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Product Quality
5/5
Shipping
5/5
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Adam28
Adam28Greater Melbourne (Metropolitan), VIC

Perfect Lockdown Purchase!

published

We ordered the Lorne Buffet and Coffee Table online without seeing them in person and we are very happy with them! The cherry on top was the fact that didn’t need any assembly whatsoever! Bonus!

Product Quality
5/5
Shipping
5/5
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The reviewer stated that an incentive was offered for this review

Love new updates

published

Could not live without FOF product updates, the online system is super easy to navigate and display pictures give a great understand of how it would fit into your home

Product Quality
5/5
Return Claim MadeNo
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

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Debbie
DebbieHunter Region, NSW
  • 2 reviews

Aesthetically pleasing!

published

LOVE the aesthetic of the furniture. The earthy and neutral tones are all accounted for, but there’s also furniture with a pop of colour to make any living space cozy and lovely!

Incentivised Review No
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6 seater round dining table with chairs

published

I love my table so much. It’s so inviting! Delivery was super quick and for a small fee the delivery drivers assembled the table for me. The store was so helpful getting this to ASAP as I had no table.

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Product Quality
5/5
Shipping
5/5
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The reviewer stated that an incentive was offered for this review

Caterina Pasculli
Caterina PasculliMetropolitan Adelaide, SA
  • 2 reviews

Amazing furniture!

published

We’re so amazed with the quality of our new lounge and customer service we received when purchasing it! They contacted us to let us know when we should expect delivery and called back after to confirm we received it and we’re happy. The 6 seater Winslet lounge is amazing! Super comfortable and a perfect fit for our new house!

Product Quality
5/5
Shipping
5/5
Similar opinion? Write a review on ProductReview.com.au!
See all Focus On Furniture reviews

Questions & Answers

Elektra888
Elektra888asked
Online store

It would be helpful if there was a weight limit in the dining chair specs. The lovely store manager Caelyn promptly provided the answer, so thanks to Caelyn. I just thought it may help other shoppers.

No answers
chris
chrisasked
Online store

Hi just wanting to know does the Hampton 3 + 2 seater sofas come in any other colour

No answers
Jackie H
Jackie Hasked
Online store

I have had a phone call from Focus saying my stools are in but am unable to contact anyone to see if I can pick them up

No answers
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Get an answer from our members and Focus On Furniture representatives

Focus On Furniture Online store

Details

Compare all 39 Focus On Furniture
CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining and Sofas
Compare all 39 Focus On Furniture
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