Focus On Furniture QLD

Great furniture. Great service. Nice furniture. Desperate for our furniture. For the amount of $$ we spent you would think they would deliver majority and do the other two tall boys later as we really can't wait for our furniture. Thought they'd try to do something more considering we are going to purchase two more matresses and a coffee table. Please do not make me write more than I need too. Thank you. Show details ·  1

Five star customer service from the lovely Kathy!! Kathy knows her stuff! She was so informative and polite we absolutely loved our furniture shopping experience with her. We found her so professional we chose to go back and other items for our new house from her. Show details

Focus on Furniture came highly recommend from my daughter, from the minute we step into the store it was a nice feeling we got exactly what we wanted the young lad was so helpful and no pressure, the price was good ,the delivery and set up was good and so far the lounge is great would recommend Focus on Furniture to my family and friends. Show details

We recently bought a couch at Focus On Helensvale and were assisted by Kathy. She was very polite, extremely helpful, and made the whole process easy. Kathy, explained everything clearly, and was very knowledgeable about the products. Her assistance made our experience smooth and enjoyable. Highly recommend her service. Couches were also cheap as they had a great deal but you can tell it is high quality! Show details

I normally don't write reviews online but Peter at the store is awesome and the Eden set I bought for my living room and bedroom is eally well made and good looking. The delivery team was also great. Thank you Peter and everyone! Show details

I loved the Banksia collection as soon as I saw it online. Such high quality and crafted from Australian messmate wood. I was not able to physically visit a store as I live in regional Queensland. I phoned the McGregor store in Brisbane and spoke to a lovely man called Ricky. He was able to take my order for me straight away, and then obtained… Read more

quotes from 2 different transport companies who could deliver to my home. Ricky continued to communicate with me to ensure that everything went smoothly with the ordering, payment and final delivery of my beautiful furniture. The furniture was packed very well. There was no assembly other than connecting the table-top to the base. Overall: great customer service, and wonderful products.

Very disappointing brought allot of funiture had to get 2 deliveries as not all products were in stock so thats taken 6 weeks then both orders delivered damaged stock. ive had to chase them continuously to get these products replaced its been going on for over 3 months. Still not replaced. I'm now very concerned about their warranty and funiture… Read more

longevity. It's cost me allot of money. I was promised this would be sorted out before Christmas the replacement stock was meant to arrive and be checked before 12th December today is 24th December. I've had to change my Christmas plans as its the dinning table and chair that's damaged extremely disappointing if I had a choice would rather return everything get a full refund and purchase elsewhere imso disappointed. And upset being a single mum and using all savings for this funiture and its been so disappointing

This company really needs to 'Focus on Customer service! The store sales staff tried...the area manager however, was diabolically rude, has zero customer service skills, offered zero support, was defensive & petulant and has made me determined to never shop with this company again. The furniture for its price is not bad. Delivery and customer service above the sales floor staff is appalling. Really don't bother, not worth the stress. Show details

Focus On Robina store is new & nicely fitted out! We purchased a Sofa which was delivered a week later! Sofa unfortunately falling apart after 6 months! Contacted customer service we were told to follow their fluffing and patting policy!! WTH Show details

Morning, I finally bought my much researched bed on Tuesday. I visited Mel’s store a month ago and she was so so helpful. I had decided on a local store in Robina but just remembered how friendly and informative Mel had been and smiles are in short supply these days so I went back to Mel and spent $1800 with Mel instead of my original almost… Read more

purchase of $795. A bit of a difference but sometimes you have to reward great service. Heads up to ‘Chappy’ as well. Great service.

Absolutely beautiful furniture. We purchased a lounge suite, dining table, chairs, tv unit and hallway table and I couldn’t be happier with the quality, ease of putting it together. It’s comfort and style all in one. We are incredibly satisfied with all of our purchases and the staff at both MacGregor and Helensvale stores. Communication was timely and courteous as was delivery times. Very satisfied customers. Show details

My husband and I bought the Sawyer bedroom suite from Brett at Robina store. Brett was amazing! I would like to congratulate Brett on his customer service. He had fantastic knowledge on all bedroom furniture we were looking at. He was so helpful and patient with us. We are so happy with this bedroom suite we love it!! Brett gave us a great… Read more

deal. Will definitely will be back to Focus on Furniture whenever we need to purchase a new furniture item.