Focus On Furniture VIC, Springvale

I had a great experience with Focus On. The stuff is stylish and good quality, and the staff were really helpful without being pushy. Everything from choosing to delivery was smooth. Definitely recommend!

Found the instore shopping experience smooth, the store was clean, and products were well displayed with clear signage and product information. The product we purchased on the day (Ravello Bed) was delivered within 7 days and is terrific quality. Will absolutely shop Focus on Furniture and the Springvale store again. Show details

After a very bad experience with another furniture store, I was very impressed with the service and value for money at FocusOn . From the sales staff member who was very helpful in helping me select a couch within my budget, followed by the delivery guys who very very professional and courteous as well as the timely follow up by a professional technician, when my recliner wouldn’t work properly.. Overall, I was very impressed Show details

Great service and prices, quick delivery – Purchased a new sofa and armchair from the Springvale store. Salesperson was very nice and not pushy. Even got a little discount on the armchair, not that we asked. Deliver was meant to be end of November but received calls to advise they were ready early and came early November. Was kept up to date on the delivery and the tracking online was… Read more

impressive. Overall great experience and sofas really comfy. Great prices in comparison to similar styles elsewhere. Thank you.

Comfort and customer satisfaction – Needing a new bed for a new apartment I chose a Focus on Furniture item for its excellent value, stylish appearance and for the added bonus of built in storage drawers much needed as I downsized. Very friendly helpful staff who arranged delivery to my new home and delivery men who were efficient and friendly and made the delivery process seamless. No hesitation recommending this company in every way. Show details

Poor quality – Bought a dresser and bed side table. I had a diffuser on top on some books on bedside table. The diffuser spilt and I tried to wipe it immediately with a clean cloth. As I wiped out the diffuser oil the paint came off as well. I noticed it also left a mark on top of my dresser as there was still some residue left on the bottom of the bottle. I… Read more

discussed the issue with a paint specialist and they suggested I contact the customer care as the quality of the paint was poor and the paint was not varnished properly. I contacted the customer service , they not only did not show any sympathy and understanding but were rude and unhelpful. I suggest you think twice next time you want to purchase a piece from Focus on. Their price is competitive however the quality is poor and you’ll loose money in the long run as you’ll need to replace the pieces sooner than you expected.

You don't get what you buy and see even pay deposit wait 3 months – we was buying sofas and dinning table set cost near $4000, told us it will be in stock in 2 months and then will delivery them, we are ok to wait, after near 2 months waiting, call us told us that our sofas was damage, need to wait another 1 and half month, no compensation no apologies, ok, it then focus us to upgrade a more expensive sofas and… Read more

told us in stock can be delivery on the expect delivery day, ok, then 1 day before the delivery day, told us our dinning table set is not in stock, I was quite mad with this because never been told us the table was the issue or no stock, and no expectation day, could be month away, we were expected a table to fill the dinning room for so long no they just told us no in stock, nothing they can do, no compensation at all, end of date, it focus us to get another set of dinning table(which we don't like that much compare to the one we initially selected) so after near 3 months waiting, we getting the sofas and dinning table completely different to the one we bought due to we have no more time to wait.

EXTREMELY POOR SERVICE – We spent $2312 on a table and chairs and bed frame in store on the 5/11/20 and were told by the staff member [Name Removed], that the stock would be delivered to us "mid December". I contacted Focus on Furniture Springvale around the 15/12/20 to ask for an update. I was informed they were expecting a delivery soon. I believe the stock was… Read more

delivered to our house around the 20/12/20.

The bed frame we had ordered unfortunately was too big. We had recently purchased a new property and dimensions of stair cases was not something we thought to measure. We needed the bed frame in the master bedroom upstairs and there was no way it would fit. The delivery staff were very friendly but could not get the box upstairs no matter what. The bed frame was then reloaded onto the delivery truck and taken back to warehouse, in it's packaging and undamaged. This is where my experience with Focus on Furniture really took a turn.

I contacted the store that same day, and was advised by [Name Removed] "You need to come choose another bed frame in store. We don't usually do refunds for change of mind". I informed [Name Removed] it was not a "change of mind" as he had stated, it physically didn't fit and we had no other option then to not accept delivery. I was not too impressed with his response, but decided to attend the store anyway to see if any bed frames would be fit for purpose. We browsed the entire store looking for something that would physically fit up the stairs and would fit the theme of the room. Unfortunately there was nothing. I approached the front counter and asked to speak to [Name Removed] in person but was told he was busy. I asked if anyone else was around that could help when the "manager" who was sitting at a desk to the left then abruptly said, "look I am aware of what had happened. I'll need to speak to the regional manager. I can't do anything today". I was somewhat shocked as I was polite and did not realise a refund needed to go all the way to a regional manager. I was then informed someone would call me.

On or around the 23/12/20 I was contacted by [Name Removed] on the phone. He stated they could give me a refund, minus $100 for the "restocking fee". I said to [Name Removed] I didn't feel a restocking fee of $100 was fair as the product was still in the box and went back to the same warehouse on their delivery truck. I asked if I could speak to the person that had made that decision and he snapped back at me and said, "No you can't. The decision has been made. Either take that refund amount or you won't be getting anything until at least mid January". I was flabbergasted. I was not rude to him on the phone, yet the contempt he showed me I was not expecting. I provided my bank details to him on the phone and left the phone call feeling shocked that any business would treat customers this way.

Today, the 4/1/21, I again contacted Focus on Furniture Springvale to ask about the status of the refund. I was told by [Name Removed], a staff member, that her manager had processed the refund on the 23/12/20 but as head office was closed, they had not processed the refund from their end. She said it wasn't her fault head office hadn't processed the refund and that it "should" be in our accounts at the end of the week. Again, another outstanding display of customer service.

It's now been three weeks since our original delivery and still no refund. We had planned to buy more pieces of furniture from Focus on Furniture but after this experience, we will NEVER step foot inside their stores again. The complete lack of customer service and attitude from every staff member I have dealt with at this store is unbelievable.

If you are planning on purchasing from Focus on Furniture I STRONGLY recommend you reconsider. They are more than happy to take your money, but will then treat you as an inconvenience and annoyance afterwards.

Best experience – David was our bed specialist for the day and we are more than thrilled with the service received, David is very very good with his customer service, product knowledge, and very fast and accurate with service .

Ibrahim – I purchased two Lounge and dining, thanks to Salesman David, he is a great person kind and very helpful, if it wasn't for him I would have not managed to buy all my furniture Show details

Great product, okay service! – Staff in store were friendly but unable to understand our actual needs or give us options regarding delivery or pick up. We then received a call 1 month later advising it isn’t in stock yet and hadn’t written down when we needed it by and asked us again. Overall, we are still really happy with the process and the item and pick up was super easy. Show details

Excellent Customer Service – Visiting the store, purchasing and delivery was brilliant. Claire, in store was lovely and helpful. David from booking in our delivery over the phone was wonderful, polite and very helpful too. The two gentlemen who delivered and assembled our table were quick and efficient. Thank you Focus on Furniture for our purchase with exceptional customer service. Show details

Best customer service and excellent delivery time – David at the store is a fantastic salesperson and he went above and beyond and got my bed and mattress earlier than it was possible, I had best experience with Springvale store. Will definitely recommend and visit again. Show details

David was amazing – I have yet to receive my products but David from the Springvale Branch went above and beyond to help me find all my ordered products to be delivered before xmas. Show details

Springvale Store delivers Quality and Service – My wife and I were looking to furnish our newly built home and visited the Springvale store where David provided exceptional assistance throughout our furniture selection. We made multiple visits to decide on items for our dining, lounge, master, and kid's room. David was patient and offered valuable input during each visit. Even after finalizing… Read more

our order, we called back to add more furniture, and David was more than accommodating.

On the delivery day, the team was prompt and friendly. They efficiently assembled all 21 items on our list, ensuring a smooth and stress-free experience. The quality of each furniture piece exceeded our expectations, and the prices were surprisingly affordable for such high-quality goods.

We highly recommend visiting the Springvale store for their amazing service and high-quality furniture. Our home feels complete, and we are happy with our purchase. Thank you David for your outstanding assistance! We will return for more furniture in the future.

Perfect Place for Furniture – All goods are of high quality & very competitive. The customer service is excellent. I found them helpful with design and ideas. We bought few items and happy with the purchase Show details

Beautiful Esperance dining table, large enough for making family memories – Beautiful, individual piece of Marri wood that is now our dining table for making more family memories. Very easy to navigate the Springvale store, exceptional customer service, great range of dining tables to choose from and a big bonus that had the option of delivery with assembly ! Show details

Perfect staff Delivery and we love the fabric and so easy to put together ❤️❤️❤️❤️❤️ – Victoria the staff was great delivering was on time calls were made and all fell in to place fabric on Couch we love Show details