Forcast Online store

Not received my online order. The delivery status kept showing “Unable to Delivery”. A customer service won't help much, just saying not receiving the returned item. Do not order online order from this brand. Also, no refund only a credit store or exchange. Such a scam.

i love forcast! have purchased from them for my casual and professional needs from the early 2000! the styles are so classy, but also the fitting is what i love about it. it suits everything i need and makes me feel great!

Won't offer refund of shipping costs to return faulty products – Ordered 4 pairs of earrings and not gold as pictured in the photo. Provided a refund for products and they agreed it did not meet the photo description online. But won't refund the shipping cost to send back items not as described. Will be lodging a local fair trading form to claim back return shipping costs. Show details

Outstanding Service – I ordered a product from Forcast Clothing, but unfortunately, my parcel was lost by Australia Post. However, Forcast’s customer service was outstanding. Carmen was super helpful and quickly offered me a replacement/store credit . I really appreciate their prompt support and will definitely shop with them again!

Amazing products – I always buy dresses and workwear at Forcast website and never had any issues. Delivery is fast and I love the quality too. I also love the range of products. Please, keep it up! ☺️ Show details

Customer service is one of the best I have dealt with! – I wanted to recognize the amazing customer service skills of Amy Lee. She helped me with my online order and throughout the process she was always polite and kind. During these difficult times, one can appreciate when someone sympathise with you and that's what she did. Well done Amy! and Well done Forcast for having people like Amy!  Show details ·  1

Buyers beware, poor quality and returns policy – I would proceed with caution ordering online. I have ordered multiple items from here and received horrific quality clothes, I would compare the quality to an extremely cheap online overseas retailer (wish I had photos to demonstrate). I ended up returning every item because of how bad it was. You couldn't wear these items in a corporate office.… Read more

None of their clothes I have received have been quality you would expect for their price range. The online returns policy is very poor, you have to pay shipping and returns are only for store credit. I ended up with over $100 of store credit that I was too scared to use on their clothes I had to just order belts and hair accessories to be safe.

Wrong Item, Overcharged, Unhelpful Customer Service – I would love to leave a good review, but they're REALLY not giving me anything good to say. I received a completely different item from the item I bought in my first online order with Forcast. After asking customer service for the correct item to be sent, it took many weeks for them to get back to me with a store credit refund. Not even money… Read more

back!

Against my better judgement, I gave them another try with another order...and I was just overcharged over $100 from my bank account!

This is ridiculous! I'm a regular online shopper at many many stores, but have never once come across anything like this. I will not be trying my luck again at Forcast.

BAD first-time customer experience - beware! – I bought two knit skirts in different colours that were on sale. The skirts were size large, my usual size. I tried on the first one but I didn’t like the firm elastic waist, which didn’t have enough give to be comfortable. I took the first skirt off and returned the both of them immediately (the second one without opening the packaging). Some… Read more

time later I received a call from customer support. They were claiming the skirt I'd tried on was "damaged" (they had photos) and because of the damage, wouldn't accept my return.

At first I was confused...damage?? I'd only just tried it on--an ELASTIC skirt in my size!

The woman explained that there were multiple “holes” along the waistband, and thus Forcast would not accept the return.

After talking it through and viewing the photos, it became apparent that the seam on the stretch skirt’s waistband had popped because it was sewn without enough overlap. It happened so quickly that I didn't even notice. Shoddy construction and yet Forcast refused to refund me my money. How disappointing!

I explained how I had only tried the skirt on, wasn’t aware of creating any damage whatsoever, etc. etc. but this was met by deaf ears and the customer-service “broken record” technique.

“We only accept returns for items in the original unworn condition.” “But I didn’t wear it, I only tried it on.” “We only accept returns for items in the original unworn condition.” “But shouldn’t your items be sewn well enough that they can be tried on without the seam popping?” “We only accept returns for items in the original unworn condition.” Etc.

Too bad I HADN'T noticed the popped seam, because then I would have marked the reason for my original return as a "defective product"--which is exactly what it was. (Instead I'd indicated the reason for my return was change of mind/fit.)

Of course, none of this held any weight with the customer service rep who called me. Forcast would rather make ME eat the expense and lose a potential good customer forever! (What is with the "customer service representatives" who REFUSE to see anything from the customer's perspective?!)

I reiterated one last time my belief that the never-worn, still-with-tags-on skirt was defective and that the skirt seam simply popped when I tried it on ONE TIME.

“We only accept items returned in the original unworn condition.”

So naturally I responded, “I will never buy anything from your store again," and I will advise others to consider doing the same! Shoddy construction, and shoddy, shortsighted treatment of customers.

Great customer service, very polite and accommodating over the phone – Website was good and quality good just didn't fit. But couldn't be happier with the way my return was handled. Within 2 days I had a refund. Pity all other online stores are not as good.  Show details ·  1

Amazing service and quality – Samantha was exceptional with her assistance and went out of her way to help me get a hold of a dress that had become unavailable via the online store. Cannot fault the level of service and responsiveness provided, and the quality of the garment is great with accurate sizing. Order was placed Mon afternoon, sent on Tues and received by Wed, so shipping timeframes are also fantastic. Thank you so much for great experience! Show details ·  1

Samantha’s customer service was above and beyond! – Samantha has done all that she could to help me get my longed for skirt! Very impressed with her customer service and the quality of the product. ☺️ Show reply

Excellent customer service – I talked to Samantha for my online exchange and she really helped me for my exchange. She really explained me really well as well  Show details ·  1

Please bring back Louise Super Slim Pants – Loved the Louise Super Slim Pants - black and navy . I purchased about 20 or more pairs . Perfect for work work or going out . When will you bring them back ?  Show details ·  1

Store Credit takes 4 weeks still NOT done – I returned promptly to Forecast order #000100591 by PGZTNLB7 still not acknowledged or credit given. Go 2 CONIC much better store Show details

Sometimes great, sometimes terrible – I'm not normally the person to leave a bad review, but I have had a mixed experience with Forcast online and in store, and so I want to warn others. I recommend not shopping through their website and shopping their items through The Iconic instead, mostly because the sizing varies widely between styles, and The Iconic offers free returns if you… Read more

need it. I recently returned three items to Forcast online, because my normal size didn't fit, paid for the shipping back, received a store credit, and then when I used the credit I had to pay for shipping again. Ridiculous.

Most of Forcast's items are amazing, but some are poor quality. I have had holes come up in the belt area of pants after a couple of wears, and buttons come off tops easily. It's not ideal when pricing is on average the ~$90 per item mark. I bet this is the reason that clothing is often marked down so heavily - cheap items with high margins.

When I was in store once, I found an item that I had already purchased previously in my size, but a button was missing and it had a makeup stain on it. I brought it to the attention of the staff member and offered to purchase it and mend it for a discount, because I already owned it and liked it. She offered only 10% off and I declined, and she popped it back on the rack. Not a good look!

Forcast, I recommend that you improve with shipping and returns. You've lost an online customer through your website. I'll be shopping your items through The Iconic in the future if I want them, and moving to other brands for the quality.

95% of my wardrobe is Forcast! – I love Forcast so much! I recently moved from Sydney to Adelaide and was gutted to see they don't have any stores down here! But thankfully, their deliveries have gotten to me within a couple of business days at most (the best!!) so it's hard to control myself. Their returns do take a bit of time but they email you with updates which is great.… Read more ·  1

Their quality is superb and they often have sales on with such good deals. I would rate higher than 5 stars if I could!

They don't hold items in your cart! – When shopping online they do not put your cart on hold! It has happened so many times when I am putting things on my cart it was still available so you continue browsing and adding more things but when you check out some thing in your cart is now "out of stock". I just remove everything in my cart when this happens as it is really annoying… Read more

especially when you have set you heart on certain items. I don't understand why they can't hold items already in your cart. I guess it is whoever pays first.

Poor quality – I have always been a regular customer of Forcast .. however I recently purchased the Evangaline Slim Pants and the quality is absolute terrible .. I have only had them for 4weeks and they are fraying at the seams .. The last time I purchased these pants the quality was amazing .. Show details

Samantha works at head office enquiries who went above and beyond to make my enquiry easy and solved it with ease – Emailed my enquiry to head office, Samantha's professional attitude is to be commended. Solved without fuss. Friendly and helpful and I'm staying loyal above all other retailers. Thank you Sammy. Will spread the word. Show details ·  1

This online is magnificent! – I love shopping with this online store, it’s so affordable and it has never disappointed me. I have been purchasing dresses and tops from this online store for awhile now, the size, the quality of materials, and what I love about them is their fast service. I am really happy with my purchase. I also recommended this online store to my friends too. I will continue shopping with them. Show details ·  1

Terrible customer service and poor sizing - they do not deserve your business – I ordered a jumpsuit from Forcast as they did not have the colour I wanted in my size in the store. The sizing online was completely inconsistent with the sizing in store so I requested a refund. They were incredibly unhelpful and refused to give it because the item was on sale. So 1. I had to pay $12 to send it back and now have to another $10 to… Read more

get a bigger size and pray that it fits. So I have wasted $22 on shipping back and forth to receive an item that will likely not fit. This company is incredibly behind and clearly doesn't value their customers. For example, other online clothing stores alike Princess Polly provide free return labels and refunds for all items including sale items incredibly quickly and efficiently.

Terrible quality and poor customer service – Received a faulty item from online store, after sending multiple emails and images the resolution was that the item would not be replaced. Instead I would be required to send the product back and they would offer a refund of the item, when I purchased the item it was on sale I would then be required to purchase the dress again at a full price.… Read more

When informing customer service it would be easier to simply go to a tailor and get the item fixed spending further money for an item that I received faulty I was informed by customer service staff that would be my choice.

Online website is the WORST – The online website, phone & browser version are literally the WORST shopping browser. Once it gets to a payment selection, the loading screen stays on for ages and then times out - on both mobile and web. This happens at any time of the day, not just during a period where the site could be busy. I have given him nay orders here purely because of… Read more

how frustrating the site is to use. It refreshes once the page fails and then you have to reselect all the clothes you chose.

OMG great aussie owned fashion store – was a customer since they started ages ago as a small struggling operation! all the girls in the office would buy their clothes here or places like cue, portmans and later on sabba when they moved out of melb and branched out to the rest of australia. cue and sabba have more than tripped their prices within 10 years (work dresses used to be $99… Read more ·  1

now your lucky if you get them for $399) and the quality is the same if not slightly worse, along with the repetitive 'new' (same as last years but lets just say they are new for this year) items consistently offered in black black black and more morbid black. portmans has retained about the same price point over the years but the quality is wishy washy at best unless you go instore and actively hunt for a good piece. i aint got no time for that, besides they have very little storefronts left open

forcast seems to have kept hold of the price point and quality over the years, great for office then for after work drinks without feeling like an out of place suit in a pub. moved to other side of australia where there is no store (surprise most fashion shops are these days). no matter, i shop online now (for years) with no issues

decent pricing, good quality material and stitching, fast delivery, free delivery for over $$, online specials, true to size, nice range of casual and work wear (could do with a little less black now and again).

tried other new aussie start up fashion shops (showpo etc) of the same price range with disappointing quality, sizing was hit and miss and returns terms are nightmare. forcast apparently make a fair amount of their clothes here in australia which probably explains why the sizing is true to description rather than an odd shaped import from overseas cheap pump and dump factories

Great quality clothes – My favourite online store. I bought most of my work clothing here. The quality of clothes are great, reasonably priced too. Some clothing however are not true to size so couple of times I had to go instore for an exchange with no hassle. Fast shipping. Show details ·  1

Quality clothes at reasonable prices! – Perfect shopping experience. Clothing is of a high standard and love the sale prices! Website is easy to navigate and the item was couriered to me overnight! Stellar customer service. Show details ·  1

Good customer service. Beautiful dress – Fast and reliable shipping via Australia Post. Beautiful elegant and ferminine dress with pleated side details giving flatten figure. Excellent tracking updates via SMS and emails regarding despatching/shipping/delivery. Website is user friendly. Highly recommend for garments/styles and online shopping as well as customer services. Show details ·  1

Lovely top - fits nicely – Bought item online on sale - range of sale items was good, and product was of good quality. Top looked similar to online pictures, and fitted as nicely in person as it did on the model. Show details ·  1

Amazing clothing – I love the clothing line at forcast. It is flattering, easy to wear, quality and reasonably priced. The only trouble I had was they kept running out of my size when I wanted to buy things even the new items, which I would have thought there would be lots of stock. The stores are great and staff are friendly. It is nice to be able to go online after being in the store and buying the outfit I can't stop thinking about. Show details ·  1

Genevieve Off-Shoulder Top – I have shopped with Forecast for a few years now, all online. Returns are easy enough, website is easy to navigate and deliveries usually only take two days. Some of my favourite tops/dresses have come from Forecast - and I am super happy with my most recent purchase Genevieve Off-Shoulder Top - it is simple yet so beautiful on! Show details ·  1