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Format Homes - a dream home delivered – I cannot speak highly enough of Format Homes. From the very beginning, their team was a pleasure to work with. Their transparency regarding pricing and inclusions was refreshing, and there were no hidden surprises throughout the entire building process. The workmanship on my new home is exceptional. Every detail was executed flawlessly, and the… Read more
finished product is beyond my expectations. The house was built exactly as planned, with no unforeseen issues or delays. I wholeheartedly recommend Format Homes to anyone looking to build their dream home in South Australia. Their commitment to quality, honesty, and customer satisfaction is unparalleled. Thank you, Format Homes, for building us such a wonderful place to live!
Couldn't Have Asked for a Better Building Experience – After hearing horror stories from friends who had built, we were cautious when picking our builder. At first we had paid a deposit with another builder but we quickly switched to Format Homes after speaking with them and we are so glad we did. We have now been in our home for 3 years. We built in the Adelaide Hills. Our sales agent was the most… Read more · 1
amazing bloke (and a big testament to the success of our build), his name started with A. He made a huge effort to help us design our custom plan home. Our building supervisor was more than we could have asked for (he even gave us his direct mobile) and his name started with a L. Both were a pleasure to work with and had a wealth of experience.
Three years on and we continue to get comments about the craftmanship of our build. The standard extras already make your home stand out from competitors and the prices are reasonable. The cornices, the painting, the tiling, the cabinetry are all exceptional.
Whilst it was building, we met with the brickie, painter and plumber and all three had been working with Format Homes for a very long time (generally 10 years) and they all remarked how they enjoyed working with them. We had some minor plumbing issues (the pressure needed adjusting 1.5 years after the build) and the same plumber was the one to come out and make the minor changes.
At handover, a few issues were raised and they were all well and fixed within 3 months. Nothing was too hard and we really felt they were treating us with exceptional customer service. Even our kitchen benchtop was fully replaced (2m x 1.2m) due to a minor blemish. You can tell they really want you to be happy with the finished result.
We will continue to HIGHLY recommend Format Homes to our friends for we couldn't have asked for a better building experience.
Be ware of this company! Such a nightmare – BE WARE OF this company! Because they wont take care of you after you pay. I have nightmare experience with them. You won’t believe that my plumbing opening pipe was blocked the concrete. And I have been contacting them every week from July 2022 till now. More than half year they not trying to resolve the issue at all. As the photo shown, the… Read more
worker build pathway paving right on the top of plumbing pie and pour so much concrete into it. Don’t waste your money and time here!
Positive reviews
Our Building Experience with Format Homes – We have now been in our new house for about 2 years. Our first contact with Format Homes was with their sales team at St Clair. We had a unique property with waterfront views over West Lakes. We had spent much time, without success, looking for an off the shelf product to complement the site. So we started to look at builders who might be able… Read more
to help convert our own ideas into plans. The Format sales consultant was superb. The lady involved spent literally hours in turning these ideas into concept plans. And, when our ideas seemed as if they might not work, she would come up with workarounds to make it happen. We liked the 'we can do it for you' attitude.
Now, we can't say there were no bumps in the road - there were. Yes, mistakes happen and they did on our build (as I am sure they do with every builder). But, where a mistake happened, we were always able to speak to someone, including the Managing Director, about the issue and the mistake was then fixed to our satisfaction. We think this is the measure of a good builder and it's primarily because they are a family company that care about their reputation.
The end result of our experience is that we now live in a unique home, that in our view, is the best looking home in the street.
Can't ask for more – From start to finish, Format provided what we wanted, the workmanship was excellent, the brickwork, tiling, plastering, everything. The office staff were very efficient and friendly and knowledgeable. Minor changes were made without any problems and the process came in on time, through the site manager. Project came in on budget too! We had… Read more
our own design and that wasn't an issue, from the start the Sales Consultant was very helpful working with our design ideas, and the professionalism continued on from there. We are very happy to support a South Australian company and they didn't let us down. More than happy to confirm anything we have said. Thank you.
So far, so GREAT! – Designing and building a home is a stressful thing, no doubt about it, but the support we have received from the team has been excellent. Our home hasn't been completed yet, we're hopeful to be in by late this year/early next but so far it is tracking on time, looking great and on budget. I think from our perspective what has helped is that we… Read more
have been really realistic about time frames, the real cost of building a high quality home and that sometimes it's going to feel stressful. We absolutely cannot wait for our home to be completed so that we can enjoy many years living in it.
Negative reviews
Format homes are fine provided there are no issues or complaints – My Format home was built six years ago and has developed a leak from the roof (metal) which has finally come through my ceiling, causing a small drip of water to enter inside my room. I have sought a roof report which clearly states the workmanship is of a poor standard. Format Homes responded saying there was no issue for six years but not taking… Read more
into account that the leak to enter and soften the ceiling to actually cause a drip to enter my room would have taken a long time to develop. All my experience with this company has been totally disappointing. I was informed that this issue is a class one defect with a statutory requirement to be repaired promptly, which of course is not the opinion of Format Homes. Buyers beware if you have a problem and seek a resolution from this company and certainly disregard their media promotions. PART 2: Since allowing Format Homes to respond before posting this review, they actually agreed to send their agent to fix the leak issue. The result of this work was that the company representative came with his tube of silicone to Bog-Up the faulty roof panel instead of replacing the utterly POOR workmanship , which was not properly installed from the very first instance which resulted in the panel leaking along the same incline but not in the original place but a little further along and this time there are TWO leaks! I had already paid a repairer to fix the ceiling from the first leak, how very very very disappointing. It is truly no wonder some building companies go out of business.
Hello Reini, It is disappointing to say the least… Read more
My Format Homes experience was not great – I apologise for the verbose review in advance. We entrusted the manager at Format Homes, having met and been aware of him for some 20+ years, to build our $500k+ retirement house. Pre contract, our visits were always friendly chatty and positive. Once the contract was signed though it felt like we had become the enemy. The most efficient part of… Read more
the business seemed to be the very timely sending out of progress accounts these never missed a beat and we paid promptly, even if the stage was not 100% finished.
There were many issues during the build and I was amazed at the fact that most seemed to be my fault, the builder deflected any issues easily and repeatedly. I can say that despite the finished product being of a relatively high standard - mostly due to competent trades, there are still unresolved issues 18 months after handover. I would not build with Format again nor could I send my friends there based on my experience, the whole process I found rather unpleasant. The HIA contracts are one sided and seem to fully protect the builder but the customer is really left to fend for themselves. The customer is also requested to sign that they cannot make any changes/variations after the contract is signed, but the builder of course is free to make whatever variations are required during the build.
During selections we selected an upgrade to chrome door hardware, apparently changing the cheap zinc hinges to chrome are not included in the chrome door hardware upgrade. I purchased and replaced all the hinges after handover as our supervisor refused to do it & I was a bit disgusted over such a penny pinching attitude, the difference in price from zinc to chrome, for each hinge was $1.16 extra retail, for the whole house ~ $50 extra. My cost post handover ~ $120 for the whole house & many hours of extra work to fit them all. I raise this point not because of value, but more to illustrate the inconvenience to us and their inflexibility and the attitude towards their clients.
Major points of issue, a mistake was made on the first survey supplied engineering plans, our block was previously almost ruler flat. I contacted the builder after our whole site was raised ~300 - 400mm with horrible clay fill. I was reassured that there wont be a problem, we will end up 260mm below our neighbor, well guess what, that was wrong by 290mm and the end result was our paving supplied and installed by the builder was installed against the fence by using it as a retainer.
It is due to no progress being made to rectify the poor paving issue I want fixed that I finally decided to write a review and tell people the truth about our building experience. The builder might be able to ignore my requests and emails and will probably also ignore my review but it might serve others in their decision making. The advertising for the builder is good, the jingle on the phone is a bit misleading though regarding the "great customer service" unfortunately that was not at all our experience. I am currently preparing my statement of claims to take this further.
I was told at the beginning of the contract that if its not in writing it wont be done. After the foundation was poured, I was asked if I wanted rebates in the top and bottom plates for the timber uprights, I answered in an email with just two lines in it that yes I would like the rebated timbers, but the builder apparently missed where I said I accepted the extra cost, apparently as the email had two items mentioned in it, he only focused on the first item/line and hey it was all my fault again ?
After the frame was started, to our disbelief & dismay we found doors weren't where they should have been and we realised they were building to the wrong plan - a much earlier plan was being used. Then the timber which was specified to be perma-pine, wasn't, but only normal pine had been used and as the frame was almost complete, I was coerced to accept standard pine.
I have plans that the builder hand marked up with 3 separate arrows showing where solar panels were intended to cover the entire North facing roof. I was told that we may need more information from you but was never asked. Then I find too late that the plans that indicated a small array of solar panels on the roof is all that was planned for by the builder. We then had to pay extra to have the roof strengthened up after handover, despite having a copy of the builders hand marked up plan as proof of what we wanted. The solar was to be installed by us after handover, maybe that was the problem.
The Format electrical contractor was an unpleasant very difficult fellow to deal with. We were left with having to accept some faults and errors in a few areas, a two way light was left non functional. We were not able to use our under eave sensor spotlight as the wiring came out half way up the brick wall instead of under the eave. The movement sensor he had agreed to install in lieu of me accepting his stuff up was never done, he even flat out lied and told the builder that the wall light was where I wanted it - yeah right, that was why I bought an under eave light and the Clipsal plan was clearly marked as UEL. Again we forked out good money after handover to have the faults and omissions rectified as the builder/his electrician ignored our requests.
We designed a $40K+ kitchen to be installed with mirrored glass splashback and despite the obvious symmetry with a central cooktop we had one power point close to the corner and the other over 300mm from the corner and they were nearly half way up where our mirrored splashback was to be installed. There was so much procrastination over this after we complained about the arbitrary careless power outlet positioning, that the splash-backs were made in the interim and then I was told too bad that is how you will get it. I then instructed the builder not to install the splashback just complete the house and I will have the power points shifted to where we wanted them (they would stll be within the approved SA wiring rules) and have a splashback built & installed myself if they couldn't organise it.
Finally the builder did shift the power points and reordered a splashback and had the supplier send me the $870 bill for it, which I ended up paying for under protest so as not to further delay our build. During selections we had attended their kitchen contractors premises where all power points were low and symmetrical on the display kitchens, Clipspec said the outlets are mounted at 1050mm height how silly that I should expect mine to look like that, of course they were mounted much higher and non symmetrical.
The second issue is that our kitchen finish is very disappointing as the edge material which separate some cupboards and door panels is a distinctly different colour, we were told that the supplier of the expensive laminate material we liked required a matching edge strip from a different supplier and that we wouldn't notice any matching issues. My wife is devastated at what she has to look at multiple times daily despite spending a small fortune trying to get a high end bling finish, instead it has destroyed the impact of our kitchen and of course no one wants to know or do anything about it.
We have substantial pillars at the front of the house which all overhang the verandah slab edge by up to 40mm, this is the first thing people see as they arrive at our front door, they are still like that to this day despite one attempt to reduce the impact. The air-conditioning all inclusive quote that specified that we shall be provided with a sensor/controller in the master bedroom - that was why we had a separate return duct put in our walk in robe - was never fitted/supplied and a final balance has never been done despite many requests. As the main controller/wall temperature sensor is located 3 rooms away, we boil in winter and freeze in summer.
There are a few wide gaps (entry points) with our gable flashings, a rather poor standard of finish. Our gutters and some facias needed rework as they were clearly unacceptable, but we still have those gaps. There was a list of 33 items to be completed after handover. Even the fitting of our rotary roof vent took another 6 weeks or so after handover!
Last item is water pressure, on our outside tap we fill a 4 gallon bucket in ~20 seconds in our laundry despite removing all filters and flow reducers it takes ~1m & 20secs. The flow rate in the house is so dismal if any water is used elsewhere in the house whilst someone is showering it renders the shower almost useless. The original 60 year old house that was pulled down and replaced with our dream house had far better water pressure that literally blew you out of the shower & puts our new build to shame. I suspect a squashed pipe or similar issue but after inspecting, the plumber has tried to convince me all is well ?? without exploring further.
I am grateful that the house was built to our one off plans quite successfully, this is the third house we have built from scratch so we aren't novices at this. The high price we paid and the awards and reputation that the builder seems to have in the media left me wondering if it was really the same company that we actually dealt with, our whole experience was quite disappointing stressful and unfinished unresolved aspects of it still frustrate us to this day. I am pleased to see that we are not the only disgruntled clients after looking on product review as I wondered if it was personal. The builder did not charge us extra for installing the light fittings we supplied which I guess offset offset the glass splashback I paid for. I am actually sorry I have had to resort to a public review when for such a relatively small effort and cost these items could have been attended to/resolved and would have rendered this review as unnecessary. Some supporting pictures can be seen here: https://photos.app.goo.gl/rpzC5Ppni1rJEEju9
Please don't insult me with a typical self serving platitude reply of "I'm sorry you feel that we did not live up to your expectations, blah blah, please call us to discuss" these always seems to follow a negative public complaint - I will be much more impressed with an email or phone call to arrange a time to actually sort out the stated issues.
I ran my own successful business for nearly 20 years before retiring and I will share something I learned: What defines a good business is not that errors never occur in it - that is quite unrealistic. Ultimately the business will be judged by how the errors/issues are handled and rectified when they inevitably do arise.
Areas of improvement – Our dealing with [Name Removed] were wonderful, he was extremely helpful and thorough. It was disappointing to not be able to see the front façade till the drafting drawing were done, this made things difficult when trying to visualise the front of the property and caused significant delays due to the back and forth as everything needed to be… Read more
redrafted which would take 3-4 week to do. This was an unnecessary waste of time and should be mitigated.
Another issue was carelessness by the drafter to not include things from the prior drawings e.g. our front windows were changed and we missed this which lead to the wrong windows being installed. Because we didn’t pick it up it was classed as our fault, when really the drafter should have been more thorough when making changes. I did pick up multiple mistakes but of course cannot pick up everything and should not be expected to either.
[Name Removed] was completely useless. I have never encountered anyone who makes so many mistakes, has no idea what is going on and every communication incorrect. For someone who’s role is the customer interface, not a single interaction with [Name Removed] was fruitful or timely. I have never dealt with such an incompetent person in my life and cannot believe he still has a job after the countless mistakes and misinformation. He either needs to be retrained of fired. I pity any customer who has the unfortunate time of receiving any information from him.
The experience with Format was very mixed, whist there is elements of brilliances this was counteracted with moment of disarray. We made it very clean our build deadline. This was not only ignored but seemly intentionally dismissed. As a customer when spending over $400k there is an expectation of seamless brilliant customer service. This expectation was not met.
The build process was unnecessarily slow, which no back fill when the building supervisor was on 5 weeks of leave. That is just unacceptable. The majority of the workmanship is good quality but there is areas that do lack attention to detail. Things that were broken still installed, chipped bench tops still installed. Doors not installed correctly with pins hanging out.
When handover occurred, the property was not clean, not even a builders clean. The guest bedroom has a pile of cement dust in it, there is paint marks on the Caesar stone, the stairs were filthy. Again it was extremely disappointing to experience this after spending so much money. Then to get the response “oh well what do you expect”, I expect a nice clean house that is ready for handover in an organised manner. Not the shambles that was handed over to us. As a result of this experience the house has totally lost its shine. It should have been an exciting moment, instead it was a sad moment. This was supposed to be our dream home and its totally been taken away from us. I don’t think it was fair to be chastised for having meticulous standards when building an over $400k house.
If you were to buy a $400k Ferrari or Bentley, it would not be handed over to you with paint chips, or missing fuel cap or incorrect stitching. And even if you got custom items on it like custom leather colour on the seats, they would not turn around to you and say “oh well you did that outside the contract so we are not responsible for the wonky stitching”. Ferrari or Bentley wouldn’t hand over a car with known defects or run late with your custom order and they certainly would not be dismissive of any requests or expectations. This is the mindset that Format requires. People are spending their hard earned money on a dream and it should be perfect and just because you might do this everyday and its no big deal to you or your trades and they don’t give a shit, doesn’t make that’s ok. The building supervisors have ONE JOB to make sure the property is built to upmost perfection in a timely manner and ensure trades follow that care and ethos. Nothing less should be tolerated.
Areas of improvement: • Get a better customer liaison person who actually knows what they are doing • Have either a draftsperson or train your sales staff to better draft façade and internal plans prior to the contract signing phase • Get 3D software to see the inside of a property with chosen selections • Faster turnaround times with documentation • Less mistakes • When handover occurs, ensure everything has been completed days before (e.g. painting, cleaning, maintenance items) not on the day of. It was a shambles and the property was filthy. • Ensure adequate leave coverage when staff take leave to ensure it doesn’t impact the build • Deliver on customer expectations and don’t just say “oh well that’s how it is” or “what do you expect” • Be meticulous and have some respect for people building their dream homes.
Recent reviews
Dissapointing – It started off with check out our reviews. We did, and they were impressive. As time went on we soon found out that's all that mattered. Once we finally got started after signing in may of 2019 and starting in mid march 2020. We had aggressive supervisors, when questioned on quality or finish we were dismissed as being know it all and i was even… Read more
called a key board warrior. We even met onsite and were threatened with court action over refusing to pay as works were not complete. I could go on for days about the build. Skip to post handover. The cleaning was well below what a builders clean should of been and is still not complete. Defects were not finished prior to handover and our 12 week defects has barely been touched. We have sent 10's of emails that go unanswered. Maintenance even came out to do touch ups and managed to cover my wife's car in ceiling paint. The trades on our house for the most part were good, its the management that fails to do what they should. All builders have issues and we are no different. I expect the defects and laziness of certain trades to be rectified. Not ignored. Once they get your money which is all that matters to these guys you are not even a number anymore. You are ignored and fingers crossed you go away. These outstanding issues are defects as per the Australian Standard not just us being picky. What should of been a great experience was very sour through the process. Communication was not there. I am lucky enough to know a little about construction and building. Do your homework. We had a great design with good standard extras but nothing makes up for being treated like dirt
Sadly one of the most unpleasant experiences of our lives – It really is unfortunate that something that should be a really exciting and fun experience has been one that I wish I never endured. I’m going to skip all of the build process (which was an absolute joke) and go straight to the the final inspection otherwise this would go on for too long. We had an independent building inspector assist with our… Read more
handover who submitted a report to Format. Format agreed to have everything in that report completed within the first two weeks. So it’s been over 6 months since we have been in our home and there are things that we are still waiting to be completed from that initial report. The communication with upper management is a joke. We have had to contact office of business and consumer affairs on several occasions just to get a response from Format. We were assured that with the steel frame home we wouldn’t hear any creaking and yet almost every single step we take upstairs we hear creaking in the walls and floor. What’s Format doing about this? Nothing, just trying to pass the blame on everyone else and trying to convince us that the noise is within their tolerance. We have spoken to many people with two storey homes and the noise we have shocks everyone who visits. This is only one of the many issues. The list of things that are wrong with our allegedly “quality built” home is sadly quite long. The money we spent on the build we believe should have given us a house to be proud of and yet all I want to do is sell it. The quality we were promised is nonexistent. We have cracks in our walls and ceiling but according to Format they are acceptable? How can cracks in walls be acceptable in a brand new house??? I highly doubt any of their display homes have cracks. We still have blue masking tape stuck on walls, windows etc where there are issues. These have been there for months. It’s embarrassing having to explain to our visitors why they are STILL there after such a long period of time. We have absolutely no confidence in the builder. We did our bit by paying for the build so Format needs to step up and play their part but unfortunately that has not been the case. We are now at the point of having to pay for another building inspection report which we will submit to the office of business and consumer affairs for further action. Once they get your money you become an afterthought.
WOW! You rock Format Homes! – I've had the best experience building through Format Homes, I couldn't be happier. The whole team is awesome, so dedicated and helpful it's unbelievable. Everyone is so knowledgeable, these guys really go out of their way to please and make sure everything is to your liking. Nothing is too hard, they're at your door the minute you call. The… Read more · 1
workmanship and quality of my new home is exceptional, absolutely perfect! A truely rewarding experience, thank you from the bottom of my ❤️!
Totally disappointed – When my husband and I decided we wanted to build a new house for our first home, we thoroughly did our research, visiting many displays and different builders, reading reviews, comparing standard specs etc. We came across Format homes and met Ian and instantly felt we would be in capable hands. I can’t speak highly enough of our initial experience… Read more
with Ian- thorough, clear and second to none customer service. We had no hesitation signing our contract to build with Format. Unfortunately this is where the positive experience has stopped. From here, our selection process was rushed (not sure why as we completed our selections in late 2017 and our slab wasn’t poured until late 2018). Slection variety is limited and a lot of the selection consultants were very unhelpful. Our “Client Liaison Officer” which format advertise as your personal go-to person throughout the build has literally contacted us a handful of times since 2017. If we’ve ever had to ask a question, we get attitude from him and always have to follow up anything we request. Our one and only alteration to our plan he didn’t actually alter- luckily we picked it up before the frame was up otherwise it would have been missed. I would have to resend previous correspondence as he’d never know what I was talking about. The last communication we have had from him was in January when I asked a question and prior to that it was October 2018, again when I had initiated the correspondence. Fast forward to late 2018 when the slab was poured. We were given an aggressive site manager and had no idea throughout the actual build where the house was at, what we could expect or ever felt comfortable to ask questions to. There were a few issues with delays due to trades etc but understand this can happen. This is the first time we’ve built a house and really didn’t know what the process is or what to expect. I understand that a site manager has lots going on, but the aggressive, defensive nature of his communication is not ok. Our neighbours are building next to us through another builder and before anything has commenced, we have been given their site managers number and have been welcomed to call any time if we have any questions or concerns. He made the time to speak with my husband about what they were doing and next steps. We already have a more positive relationship with him then our own site manager! Fast forward to our first walk through this week. For the most part, the quality is good. However, our biggest disappointment is the paint work. There are brush strokes visable on almost all the walls, the woodwork is like sandpaper, paint on the window frames and tiles, they have painted straight over chips and imperfections and just overall very rough! When we started questioning the quality of the paint work to our SM he was completely defensive and was making comments like “well you seem to be the paint expert, you tell me”... completely unacceptable! The fact that he was even defending the paint work is laughable. We’re certainly not paint experts and can tell that the work is below acceptable to say the least. The other big issue was our 2 tv points were put in places that we won’t be able to use them (bedroom point and power point put in top corner of the wall and living room put just above the lip of the fireplace). When this was questioned I was told “well that’s what’s on the plans”. Our SM decides that the appropriate resolution for this is to get the electrician to call me directly. The electrician proceeded to tell me too bad, that’s where they are on the plan and he went by the measurements so it’s my fault for approving them this way. I tried to explain multiple times that the plans I received from Clipsal do not have ANY measurements on them. It simply shows where along the wall (not to scale) the point would be placed. Regardless, I can’t understand how an experienced electrician would put a point where they know it will not be able to be used. Then secondly, how our SM would not look at the installation and question why it was there. All that needed to happen was a quick phone call to us to check. The electrician advised if we want them moved, we have to pay for it. We are now less than 2 weeks away from our handover and I feel so anxious for this date to arrive. This is our first home that we have put all our money and savings in to and to feel so worried about our handover is just not ok. I’m currently pregnant and do not need the stress of the aggressiveness if we dare to question anything in our handover. I am not looking forward to it and quite frankly am so put off by the experience we have had. We currently have 2 friends building through Format who have had similar issues, they also posted negative reviews however were asked by Format to remove them if they were able to try and rectify the issues.
UPDATE.. we have now been in our home for over a year and after being asked by format to remove the review and they will resolve the issues, here we are a year later, still unhappy with the service received and issues unresolved. We were sent someone to fix our air conditioner which wasn’t set up properly to start with and then sent a bill for the service. Format don’t want to hear about it, even though they organised this. We have a faulty down light that was installed and we were told we can go through Clipsal ourselves to get it fixed. This process requires details we do not have, therefor will not be able to get this fixed. A year later we are still trying to get mud out of our door tracks, paint off of our window frames and power points and glue off of our cupboards and benches. Our complaints about the cleaning have been met with “it’s just a builders clean” and “you can just clean that yourself”.
Proceed with caution. You’ll pay a premium for a very average build and terrible service.
Find out how Format Homes compares to other Custom Home Builders
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Great finishes on a great product – The supervisor was polite and accommodating, all the sales team did what ever they could to meet our needs ( which was a lot) accounts were always fair and reasonable and our trades were efficient and tolerant when we came on site and asked questions they were polite and even gave helpful advice to help us future proof our home. Show details
Couldn't be happier! We now have a beautiful house to make a home – My family and I moved into our beautiful house four weeks ago and we are pleased to state that throughout our dealings with Format Homes, everything ran smoothly and to schedule. The quality of work was of first class and our every desire was met promptly, without any additional cost. For those looking to build within the near future, I highly recommend Format Homes. - Michael Papps Show details · 1
My Experience With Format Homes - Progress Report No 1 – I am experienced in house building. I first met Terry at the display centre on Sunday 29th Sept 2019. I sent him a rough house plan on Monday p.m.; received redrawn plan Tuesday a.m. and quote Wednesday a.m.; met again on Saturday 5th October; signed a contract 10th October. I admit I knew what I wanted but the professionalism and efficiency Terry and Format have displayed thus far is exceptional. Watch for more Progress Reports. Show details · 1
A Disgrace – A Disgrace... I chose Format Homes (Adelaide Builder) based on the positive reviews I read from this website. Unfortunately I could not verify the individual reviewers authenticity. When I first spoke to Format Homes sales representative, he was very aware of Product Review and the success Format Homes had derived from the site. I got the… Read more
distinct impression it was an important advertising and marketing platform for Format Homes . (This advertising medium comes free of charge. Why wouldn't a company try to exploit it)
These are the Big Questions when reading reviews:
Are they honest? Are they unbiased? Are they in fact real? Do you get a balanced even spread of opinions? Are happy clients encouraged to write a review whilst unhappy clients waiver in the wilderness? Does the review sound too good to be true?
Just prior to writing this review, I did notice some negative reviews beginning to pop up. I wish they had appeared before I met Format Homes .
The truth will always eventually surface...
I'm not going to elaborate on the details, It would simply take too long to write and upsets me even further by regurgitating my last three & a half (3.5) years dealing with Format Homes. Their disappointing workmanship is only part of the story. Ive since spent thousands of dollars trying to correct their workmanship. To date, choosing Format Homes has been the worst commercial mistake of my life. I have been cautious all my life but sometimes you let your guard down and do a hand shake deal trusting in the integrity of a person or organisation. Its been a very painful, sad and very costly experience...
I hope by writing this review I can genuinely help someone to avoid making the same mistake.
My Advice 1) Try to get the contact details and speak directly with at least 3 home owners. These review platforms are being abused by many companies. They cant be fully trusted! 2) Pay a Property Lawyer ($500 approx) to get some advice in adding some "Special Clauses" in the Building Contract. Builders use pro forms building contracts provided by the HIA and the MBA.The Housing Industry Association (HIA) & The Master Builders Association (MBA) are industry associations primarily looking after the interests of their members. Their members consist of builders, tradesman and architects etc. You are the home owner and your interests are secondary to the HIA or the MBA. However you have the right to add your own special clauses into any building contract ie. Completion deadline, penalty for the builder for breaching deadlines, quality standards etc etc. You can add virtually what you want. If the builder does not agree, then move on...you might save yourself a heartache and a years wage. Move on and find a builder that is prepared to put their promises in writing.
Building a new home can be a beautiful and exciting experience. It's the biggest investment of your life . Don’t make it the biggest expense of your life.
We're sorry to hear that your experience hasn't… Read more (+2 replies)
The Build is Good, BUT …. The Rest Are “Too Good To Be True” – We did a lot of research, visited a number of builders’ display homes, and finally decided to go for steel frame and chose Format Homes. Having read so many “Excellent” reviews in this website, we embraced a high but reasonable expectation in our new home. Nevertheless, we were so disappointed with the services that Format Homes had given us. … Read more
Undeniably, the build itself was good, and the services/ workmanship from most of the traders were good, 4 to 5 star. But bear in mind their inclusions were really “standard” and basic and some even shaky, not “above standard” at all as some reviewers said (Well, we understand it’s subject to personal opinion). And the choices were very limited without incurring extra cost. However, their customer services and communication were terrible, we would give only ONE star. (It is daunting to repeat these nightmares here!)
– The actual building process took around 26 weeks. That’s on par with their promise. However the process starting from signing contract up to start of building was way beyond our expectations. The amount of time to push forward the project in that stage was beyond imagination - 6 months from finalising all selections to site work commenced.
– A few jobs were scheduled on the day of handover, which should have been done earlier: putting power point at our backyard, and numerous other touch up. Lesson learned: do NOT accept any last minute jobs to be scheduled on handover day. This simply gave them a chance to handover a house full of dirt.
– Floor tiles (we used porcelain tiles in living areas) were not cleaned up at all after laying. Workers who put power point in our backyard (on the handover day!) walked in and out through the living areas. We were not aware the tiles were not cleaned up and thought we could clean them after their work. When we tried to clean the tiles, we found it was impossible to remove the stains (it was due to epoxy oil marks) no matter what solutions we used (we bought a number of professional tiles cleaning solutions trying to remove the stains, waste of money!) because they were literally not cleaned up at all. After repeated and repeated emails, reminders, phone calls, waiting and waiting they finally sent a contractor to clean up the floor (and we had to move our moveable furniture around to let him clean). It took us more than 5 months of follow up to get this fixed. Extreme nightmare!!!
– We found buckled (steel) frames on attic at initial building stage and they were replaced only after our repeated chasings;
– Floor plan measurements were overlooked and need correction. Three major issues: ** Depth of wardrobe in WIR area was incorrectly installed. This required the wardrobe vendor (only after our insisting) to reinstall around 3 metres of wardrobe. ** Cavity sliding door separating living and bedroom area – the design was meant to have the door fully flushed inside the cavity to make the most of the width of doorway. To our surprise, it was not as agreed but protruding out of the cavity and effectively reducing the width of the doorway. Irreversible!! ** The windows attaching to kitchen bench top was not installed according to the designed height. The windows and adjacent bricks needed to be removed and installed again.
We were of the conclusion that nobody was really looking at the plan/specification in details. They could only build a “standard” house. For any variations, you’d better keep a very close eye on them.
– Kitchen mixer was changed to another style without informing us. When we asked they said it was because the one we selected was out of stock;
– We were informed on the handover date (June 2018) that the Certificates of Compliance (for electricity, SA Water and Council) would be mailed to us shortly. Again, after repeated follow up, nothing happened after 9 to 10 months, apart from promises.
– After handover, their contractor came to fix our shower head holder and accidentally broke the rubber ring in it. We demanded Format Homes to fix it. They agreed to fix but again no action after repeated follow up. We are so tired of chasing them. Exhausting!!
– Imagine you are calling the customer service rep and you were politely put on hold by the receptionist. You keep hearing about Format Homes’ advertising message about how good their customer services are! That was the reason we stopped calling. We don’t want the feeling of fatigue any more.
These are the bigger issues only. There were numerous other small things, but comparatively, we can accept them.
Having hiccups is normal. But how could they not respond in a reasonable manner. Their passive responses simply showed that they were NOT paying attention to the issues!
We probably will not build again. Format Homes has scared us. If ever we build again, we will rule out Format Homes.
2 stars at most :((
Hi Mei, Thank you for your feedback. We're sorry to… Read more (+1 reply)
Flexible, accommodating and friendly - We couldn't be happier – We first learned of Format Homes during our search for our next family home. A beautiful house in Grange had been built by Format and we loved everything about it, with the exception of the price tag at auction which went well over out limit at the time. We continued searching for a house for another 12 months, but the idea of what could be… Read more
achieved by building never left us and so we met with Frank to begin the planning for our new home. Frank was beyond patient in explaining what was possible and how we could achieve the same results with less cost. He really went above and beyond on the number of changes and suggestions and that time was so well spent getting it right up front.
Our block needed quite a lot of extra clean fill soil to bring it up to the correct level. Format were again extremely helpful, using their contacts to help us with the extra soil required. There were some delays with getting our planning approved, but once that hurdle was over, the build went very seamlessly. We had an excellent Site Supervisor who poured in a lot of effort to complete our house with as much care and effort as if it was his own. He was always responsive on phone calls, providing updates and estimations, and really turned up the dial close to completion to allow us to move in.
From a personal standpoint, I've been very happy with the build quality, and so has been a number of trades people who have come through the house since (and my father in law too). We've been living in the house through a winter and now a full summer. It's survived all the big winds and rains that we had, and it's amazingly cool downstairs in summer, which comes down to the great design and insulation choices we made. Our list of maintenance tasks at 4 months included very minor, superficial items, such as a sticker left on an upstairs window and a squeaky cabinet door which were both resolved very promptly. I think we must have been a fairly difficult customer during the planning and contract negotiations as there were quite a few requests for more information or pricing. Format never showed any signs of frustrations and were always open to new ideas and requests. I'm glad we fixed it all at the beginning, as post contract sign there were was no other items that needed to be discussed or changed. Final cost was the contract cost.
I'd like to give a very special thankyou to Frank who helped us built our family home for the next 30 years. The patient, accommodating and friendly care we received from all Format staff comes from great leadership. Thanks again, we're very happy.
Stress Free Building – We had looked at many display homes, but it wasn't until we walked into Format Homes at Lightsview and met with Terry McWilliams that we felt completely comfortable with the whole building process. We are very happy with our investment home. Paying a little extra for quality fixtures and fittings was definitely value for money. The workmanship… Read more
was outstanding, with no issues during the build. All the team at Format were available to answer any of my queries.
We recommend them and would build with them again.
Our Dream Home Ian & Wendy on 2nd Dec 2018 – We decided that our old house was way too small for our growing family and wanted to stay in the area so we chose to knock down and rebuild. Our journey began on looking for a builder that would listen to what we wanted, after months of looking at Display Homes at how most companies finished of there homes we had a couple of builders in mind. We… Read more
went to Lightsview Display Village and looked around in stepping into a Format Display home we were pleasantly greeted by the Consultant after having a look at the homes on display we asked a few questions regarding fittings and finishes to the home, Terry the Consultant was so helpful and friendly and explained to us what was standard and what was extras in the Display Home. After discussing this with him we came home and chatted about what we saw we were very impressed with Format Homes we decided the next weekend to go back and see Terry as we had our own home design that we wanted to build sitting down with Terry and disgusting our needs he took a drawing of our plans back to the office. Once complete ew meet Terry at Format Head Office to view our plans it was everything we wanted.
We decided that Format were our choice of builder we loved that they built with Supalock and their standard fittings were well above any other builders standard fittings. Format Homes listens to what you want not like other builders that we approached they would not listen to what we really wanted.
So our journey for our Dream Home began building commenced and before we new it our New Home was being built. Constuction was well under way and our New Home was starting to take shape and looked fantastic we were very excited and couldn't wait for it to be finished. The site supervisor Levi was very helpful and friendly when we asked questions about our build as this was the first time we had built so we were always asking questions.
All the staff that we dealt with at Format were absolutely wonderful and so helpful if you rang the office the girls there were so friendly and would be able to answer your question. Once our home was complete we were so excited on getting our keys walking into our Dream Home and seeing it we were so impressed with the way it looked and the quality of design. All appliances are top quality SMEG, Carrera Kitchens are outstanding everything in the house is outstanding.
We say Thank you to FORMAT for building our truly beautiful Dream Home 12 months has passed since we moved in and it still looks as good as it did the day we got keys. We get so many comments on our home and everyone cannot believe that the standard fittings that we have in our home are what Format offers.
If you are looking at building really consider FORMAT HOMES as your builder I can tell you that you wont be disappointed we highly recommend them as your next builder.
12Months on we can still contact Format and ask the questions or if there is a problem they will send out their maintance man to fix it.
We cannot Thank Frank and his amazing staff at FORMAT enough in building our Beautiful Dream Home, we absolutely love it....
"We Love Our New Home!!" – We love the area we live in and had always intended one day to demolish our existing home, subdivide and build a new home for ourselves & an investment property. Following a thorough research & meeting with various builders, we were most impressed with Format Homes. With their assistance, we were able to design our two new homes - they listened… Read more
to our ideas, were always accommodating and provided helpful advice. We were guided by their experience which was greatly appreciated especially as we were first time builders and have absolutely no regrets with the choices we made.
We loved that many of their "Standard" selections were defined as "Upgrades" with other builders.
They must be highly commended for their attention to detail and the quality of their products.
During the construction period we did encounter some issues ( not uncommon from what we have heard with any build ), however once identifed were promptly dealt with and rectified in a timely manner.
All of the Format staff were an absolute pleasure to work with from beginning to end and it is very evident they all enjoy working for Format Homes.
We cannot thank Frank and his wonderful Team enough for helping turn our dream into a reality.
"We Love Our New Home!!"
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Integrity & Quality Best Describes FORMAT – The workmanship and build was outstanding overall, we couldn't be happier with the way FORMAT managed the whole project from start to finish. Every member of the FORMAT team kept us well informed along the journey and whenever there were any problems encountered, they were acted on swiftly and thoroughly. We were particularly impressed with the… Read more
way everything was well explained and the manner in which FORMAT staff took the time to explore the possibilities, implications, costs, alternatives, safeguards, etc, etc. The attention to detail was extraordinary and very reassuring throughout the whole build. The quality of the overall build was both impressive and very satisfying.
From the attention to detail with all the fittings (doors, windows, bathrooms, cupboards, etc) to the final preparation before the handover. (Painting, cleaning, installation of appliances, etc) I absolutely loved the fact that everything was checked and sealed to a high quality prior to us getting the keys. FORMAT employ fantastic tradies, not only are they highly skilled and thorough, they were very accommodating whenever I had occasion to visit the site. You know when you're on to a good builder when the tradies talk about the integrity of the company themselves. Very reassuring!
We were also very impressed with our building supervisor who always kept us well informed and involved. It was obvious that he had the respect of the tradies and that he maintained very high standards and expectations of their work. Whenever there were problems and in any build process these are inevitable, they were well handled by the supervisor, with immediate follow up always to a high level of satisfaction.
All the staff at FORMAT were courteous, thorough and totally professional. We were particularly impressed by the personal interest and support provided to us by Frank Formato, owner of FORMAT homes. His involvement made us feel very reassured and satisfied that the build was on target to be one of high quality.
Thank you to all the staff and tradies connected to FORMAT. You have been responsible for making our dream house become a reality. Now we're living in it we notice the attention to detail in the build every single day and that puts a smile on our faces. Couldn't recommend FORMAT any more highly! Well Done, a builder that deserves to be described as one with the highest integrity and build quality.
Very happy with build experience and quality finish – We have just completed the 3-month maintenance period for our new Format Homes home and couldn’t be happier. The build was on time, on budget (not PC cost increases or surprises), and is built to a standard that leaves similarly priced builders in the shade. We are a retired couple in our late 60s and we thrilled with the service provided by… Read more
our sales/design consultant. He guided us through an unfamiliar process, and provided option after option until we were satisfied with the design that best made use of available space.
We are reminded of Format Homes’ best-value point of difference in each room. The Carrera Kitchen has a great layout and fitted with SMEG appliances, internal wall insulation, Littlehampton bricks, high doorways, decorative cornice and skirt – all as standard inclusions. The little things continue to impress – temp controlled gas hot water, bathroom fittings, semi-frameless shower, roof layout structure that supports future solar installation on the northern roof – and we are very happy with our choice of builder.
My daughter has recently signed with Format Homes for her build after witnessing the trouble-free build we had.
Our last home was damaged by whiteants, and after seeing the damage, a steel frame home made sense and provides some comfort. And it's always pleasing to get compliments from neighbours regarding the finish of our home or tradespeople impressed with the layout!
Excellent House- Great experience building with Format Homes – Format Homes made the process of building a new house very clear and straightforward. From the beginning, Format Homes were very willing to accommodate our ideas for a new house and draw a personalised house plan that suited our plot and needs for a family home. Their team offered very helpful advice and guided us through the entire building… Read more
process which took a lot of the stress out of building a new house.
We were kept well informed during the construction phase of the house and remain impressed to this day with the communication and great customer service they provided during construction and after we had received the house.
We were very pleased with the home they delivered which was both on time and had a high attention to detail. The exterior of the house was durable and well-finished. On the interior, we were pleasantly surprised with the quality of both the bathrooms and kitchen which far exceeded our expectations.
Overall, we were extremely pleased with our experience with Format Homes and would highly recommend them for their expertise and guidance to anyone looking to build a new home.
An exercise in getting what you pay for – Overall an excellent experience. From meeting the brilliant Terry McWilliams, asking him to defy the laws of physics with only a vague idea, he hits it out of the park with his FIRST cad drawing. 2 houses later and I’m very happy. He was honest with the quote and his knowledge of councils and soils meant accurate footing quotes. As he said, Format… Read more
are not the cheapest but there are no surprises later and he was true to his word. Variations were modest and some also in my favour. Integrity is obviously important to their brand.
Marina was excellent with selections and her knowledge of combining colours and textures meant we made good decisions with the fascia. Format’s selections partners are terrific, especially Carrera kitchens.
Bill needs a sample of his DNA extracted to ensure he is cloned for future generations. His knowledge on site prep and absolute transparency in dealings was refreshing. God he knows his crap but doesn't big note despite having every right to do so. My site has so much rock and he’d call to let me know me know they needed to manual digging and what not and approximate variations which were spot on.
Both Kieran and Frank were cool as site supervisors - Kieran had a LOT on before Frank joined so communication wasn't always timely but when it came to the non-negotiables, always on point.
Format use excellent tradespeople and the quality and timeliness of work is really something. In fact the only frustrations I had was having to deal with builders and tradespeople outside of Format’s remit. Word to the wise - yes you can save some coin by arranging some things yourself such as paths and driveways but in retrospect I would have paid a premium for getting it done without the headaches.
And the machine doesn't work without Lisa, Fofi, Joanne and the now-departed Amanda, keeping the gears moving. Format is an ensemble team and each person is important. And finally Phil who handled both handovers nice and smoothly.
It would be a lie to say everything was perfect - maintenance wasn't timely (but well executed) and there is a defect that can't be undone but it's not enough of a deal-breaker to undo the good things. You do hear pops and little noises with steel which I expect is settling and changes of weather. It no biggie. And given both builds happened during a personal tragedy, not having to deal with problems was a godsend. Both houses were completed at 6 and 7 months respectively which is pretty astonishing. If I ever build again it's with Format, no question.
When it sounds too good to be true – Our experience in having Format Homes build two on our block has been the opposite of the glowing reports we read in these pages. Handover on 16.12.16 was 8 1/2 months after the first slab was poured. Despite repeated assurances in the lead up to handover, neither house was ready for occupation as promised. Work continued into the following week… Read more
- just before Christmas 2016 and now in September 2017, we still have unfinished "repair" work remaining.
Post handover we went overseas and left the houses in the hands of a Rental agent.
Subsequently issues with the build quality were reported and in the end we paid for an Independent Building Inspection Report to be done on each house. The extent and nature of reported defects led to another Inspection - this time by The Master Builders Association of SA - and local Council (due to stormwater drainage non compliance issues) and attended by Format Homes.
That inspection by MBASA on 7.6.17 validated areas to be redressed by Format and a comprehensive list was provided on two spreadsheets.
This included work that was either just not done or not done to the approved plans or work that was considered not up to acceptable industry standards.
Repair work has included concrete paving to be dug up and replaced, major rework to their stormwater installation and much internal gyprock and painting finishes to be redone.
And now - another 3 months have passed and that list of corrective action has not been completed. We are now 8 1/2 months since handover and we are still waiting for Format to finish the houses to the standard they should have been at handover.
I doubt we will ever build a new house again - but if we do -
We would not trust this lot to build a cubby house…
Fullarton Houses – The workmanship was very good. This confirmed by another builder. I had no independent overseer and experienced few problems. However any alteration to plans before finalisation were overlooked and needed repeated reminders. Even then some matters like location of water tanks; plumbing loops; external power points; gas meters etc had to be… Read more
rectified AFTER installation in wrong places. A cost to Format and delays frustration for me.
I would use FORMAT again but be more demanding about plan updates being recorded and followed on site.
Well done Format ! – I choice Format to build my new houses, one has been hand over at last month and the other one is still under construction. I have to say Format did a really good job and I love my new house. I also need to thank my sales consultant Steven Riley. He really understands what we need and what we should pay attention on during the whole construction.… Read more
He is knowledgeable sales consultant because we've got Asian background, he even know some "Feng Shui" theories that help us to design our new house. Well done Steve. If you guys need a quality builder, highly recommend Steve and Format to you guys.
Michael & Pam
Beautiful Home – Hi everyone, First of all, A BIG THANK YOU for the wonderful home you have built for Doug and myself. Even today we are still pinching ourselves having such a beautiful home. The people who we have had dealings with through Format Homes are: John Cooper (great sales job mate!!) Bill Murphy (fantastic… Read more
information we didn't know about)
All the girls in the office (who kept me sane)
Levi (for his excellent supervision of our site - and must be sick to death of us!!)
All the consultants from the various outlets where we chose our products.
If I have missed anyone out it's only because we were attended by so many FANTASTIC people.
I have attached the Customer Satisfaction Form and there are only a few minor things that need to be attended to.
Oh, I guess a big thank you to Frank Formado (hopefully I have spelt his name correctly) for the choosing of his staff.
Doug and Desiree James
Just like Christmas – We have just moved in to our new Format Home. A lot of our friends warned us about building, we heard all sorts of horror stories. Our experience was totally the opposite, we have one tiny outstanding job to be done, everything was just about perfect the day we got the keys. The quality of the work done, the quality of the fittings & fixtures is… Read more
of a very high standard. We were promised a six month build time & it took five & a half months-even with very wet winter we had this year. We are both very pleased with our new home, we love coming home to our "new baby".
Money well spent, excellent value, excellent tradespeople, excellent office staff.
Owning a brand new house could have not been easier than this! – When I came to Australia, I could never imagine that after a couple of years of arrival I would be living in my new house. To own a house had become a dream and I could have not thought that one day soon I would ever own it. Format Homes made this dream come true in less than one year; far way from what I expected. That was not the only bonus of… Read more
choosing Format Homes! Now that I am reflecting on the time I spent living at my unit while I was working and studying, I can not remember even one day that I had an issue with the house construction. I wonder how these guys built the house in a very quiet mode and left me at peace so I did not need to worry about anything. Every aspect of the house construction was taken care of; I was just enjoying to visit my house while it was being built and took some photos for my personal house project album; which, I tell you, is a huge fun! No one in my family and friend had done that before; all were admiring it. I take the chance to thank Matt who introduced me to Format Homes on the first day when I was seeking for a house builder. Terry, I am so thankful to you. You always gave me hope and energy and your warming words were always comforting me in the hardest time; I can not thank you enough; you are now my life friend. I am so thankful to Kieran my house project manager who was so patient when I was asking lots of questions and he was giving me his best professional responses. I express my thanks and appreciation to all Format Homes personnel, Philip, Rick, Frank, Marco, Joanne, Lisa, and many others who I may forget to name. You constantly supported me, advised me on your best, had very warm and welcoming attitude and customer service. Thank you all for everything you have done for me! Today, I am sitting in my house, drinking my afternoon tea and enjoying my house ownership!
Excellent service and quality build – I've dealt with a lot of different Builders around Adelaide both personally and professionally. The level of customer service and professionalism shown by Format Homes is unmatched. Not everything went right (as it rarely does when you build), but they were there to help every step of the way. The quality of the finished product was exceptional… Read more
and exceeded even our lofty expectations. I cannot thank the whole team at Format Homes enough, and refer all my family, friends, and customers to them.
Worth It! – We had dreamed of building our home with Format after looking through their display homes some years ago, but initially thought they were outside of our price range. Having almost signed with another builder, we re-visited them to just talk with a sales person and see what the cost differences were. Turned out they were wholly within our price… Read more
range as their standard selections were of such a high quality that they would have been considered "upgrades" with other cookie-cutter builders.
We had an amazing salesman, Terry McWilliams, who helped design our home with us and took into account all of our needs. We were well looked after all throughout the selections process to the finalising of everything and into the build itself. We always received our invoices and receipts promptly.
Now, nearly three months after moving into our home, we couldn't be happier. The quality of the craftsmanship can be felt and seen throughout - this is what initially drew us to Format when we visited their display homes. Our home looks and feels every bit as amazing as their displays did. We have not even had a single complaint or issue to report since moving in. Levi Nash was our site supervisor and was always approachable, professional, friendly and happy to answer all our (sometimes silly) questions. He was so incredibly thorough during our walkthrough and pre-handover inspection - he noticed small flaws that we wouldn't have even thought to look for and had them fixed straight away.
The only tiny things I would mention that Format could have done differently was to perhaps keep us informed as to where we were at and what was happening at each stage of the build. We only ever received an invoice when one stage was completed - and we would drive out to the site weekly to see what was different. Not having built before, it would have been nice to have had some updates. Additionally, it wasn't always clear who to contact about what issues (financial, land, council, etc.) so perhaps a list of contacts with clarification on who to speak to about what would have been helpful at the start.
Otherwise, can't fault Format for anything at all. Great quality, build stuck to schedule and price, competent and professional staff - I have been recommending Format to all of my friends and would encourage anyone looking to build with someone who actually cares about quality over quantity to visit one of Format's display villages and speak to someone. So happy we made the decision to speak to them again - our dream really did come true! Thank you Format for our amazing home!
Love our new Format home – From our first meeting with the sales consultant through until handover we couldn't have wished for a better journey. The staff at Format were so professional and friendly and guided us through the whole building process , from designing a plan to suit an awkward shaped block and on through the whole selection process. The build started on time… Read more
and remained on schedule through to completion. The quality of all the trades was exceptional as was the end result. Any problems with council or development requirements was always quickly taken care of by Format. Most of the trades had worked for Format for long periods and spoke in glowing terms of the company. We love our new home and are very happy we chose to build with Format, if integrity, honesty and quality workmanship are what your looking for then this is the company that I would highly recommend .
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Hello Alex, As has been relayed to you previously,… Read more (+1 reply)