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Forty Winks VIC
2.9 from 103 reviews · View Statistics

Reviews

2.9

103 reviews
5
(47)
4
(1)
3
(2)
2
(5)
1
(48)
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Lazy Drivers and Poor Instructions to Fix a Head Board

published

Purchased a bed on the understanding it would be assembled and delivered.

Bed was delivered but the two Jobs Worth's that delivered it refused to take the bed upstairs.

Instructions on how to attach a standard headboard bracket to the base of the bed are not clear at all! Trying to find a You Tube Video...if any of the Jobs Worth's have put one together.

This Company clearly has no after sales service and its staff are no doubt preying for their redundancy pay.

I have attempted to be positive about this Company, but I am struggling.

Customer Service
Product Quality
Store LocationNorth Geelong
Al A.

Al A.Greater Melbourne (Inner), VIC

Shopping Online & COVID-19

published

I never thought I'd buy new beds and mattresses online and over the phone during this tough times but guess what, I had to! End to end service from Forty Winks Nunawading (sales, delivery and installation) was excellent. Price was within my budget, delivery took place as I was told (4-5 weeks) and installation was also on time and professionally done. Thank you FW!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading, VIC
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Phill

PhillGreater Melbourne (Inner), VIC

  • 5 reviews
  • 1 like

Don’t bother with Forty Winks

published
Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
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Very poor customer service. Taken money but can't supply mattress. Not refunding as well. We lost money

published

We paid for a mattress and promised a delivery within 2 weeks. It has been one month now and they are saying they can't provide mattress. They are not ready to refund as well. We lost money and ended up sleeping on floor. I wish I would have checked the ratings before shopping there. Worst experience ever.

Bwil

Bwil

  • 10 reviews
  • 18 likes

Experience was fine

published

I'm seeing many people complain about delays, well that is to be expected when ordering furniture. I called around until I found a store with the product I wanted in stock and was very happy. It was delivered exactly when promised because I ordered stuff they had in the warehouse.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationnunawauding
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Marita B

Marita B

  • 2 reviews

Top notch customer service

published

Really good customer service, honest advice on choosing product. I forget his name, but he was very knowledgable and we never felt pressured. Quite the opposite. They also threw in some freebies. Highly recommend this store.

Kat A.

Kat A.

  • 4 reviews

Great customer service until exchange

published

We received fantastic customer service instore . We found staff both knowledgeable and helpful in finding exactly what our needs were.

Unfortunately the mattress was horrendous to sleep on and that’s when the customer service went downhill. The mattress was eventually exchanged which is good but put me off shopping here ever again.

Olga

OlgaGreater Melbourne (Inner), VIC

  • 3 reviews

super comfortable mattresses. We are fans of forty winks

published

purchased 3 mattresses at a different time. All so comfortable, a bit pricy but no regrets. No point of searching in other shops as we knew here would be good. The staff is very supportive and friendly.

Customer Service
Product Quality
Store Locationhopper cross and geelong. Purchased in both at the different time

Refund feedback

published

I was served by Jill to assist me with an unplanned refund. Jill was fabulous. Great professional service and a great sense of humour. Made the process very smooth and stress free!

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationNunawading
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Erryn M.

Erryn M.Goulburn Valley, VIC

  • 4 reviews
  • 2 likes

Fantastic customer service

published

Brought a mattress in store for my daughter. Great customer service and friendly staff. Great range of products on display and no question was too silly. Highly recommend this store

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationShepparton
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The reviewer stated that an incentive was offered for this review

Pathetic Furniture & Service

published
Product Appearance Not as advertised
Miss H.

Miss H.Greater Melbourne (Outer), VIC

  • 6 reviews

Very satisfied

published

Very happy with our purchase.
Looked around for a great deal and we did find what we really wanted. Great price and service. Happy to shop there again.
Very pleasant experience .

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWatergardens
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1 comment
Forty Winks
Forty WinksForty Winks

Thank you for the 5-star rating and for supporting Forty Winks Watergardens. This is great feedback to receive!

S.F.M.

S.F.M.Greater Melbourne (Metropolitan), VIC

Over the moon

published

Absolutely over the moon with both the bed we purchased and the service we got from Forty Winks Watergardens. Viviana was very knowledgeable and a pleasure to deal with. Her easy going manner and product knowledge made our decision to purchase from Forty Winks a very easy one. Thanks Viviana!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWatergardens
See all answers
1 comment
Forty Winks
Forty WinksForty Winks

Thanks so much for the fantastic feedback! We're so glad you're over the moon with your new bed and that Viviana was able to make your visit to our store memorable. We will pass on your feedback to the team.

UnhappyCustomer

UnhappyCustomerGreater Melbourne (Inner), VIC

  • 2 reviews
  • 5 likes

Extremely Unprofessional and Worst Customer Service

published

Ok so after waiting 3 weeks from the order, no one even bothered to call me when it is going to get delivered !! I followed up multiple times and then got a date. On the day no update whatsoever and again I was the one who followed up. Guess what !! I was told not going to happen and got a new date now !! Let's see when the waiting game ends. Can't believe this is 2020 and they can't even co-ordinate their order/logistics. Not going back for sure. And whenever I get it (IF I do), have to see how the product is.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationForty Winks Nunawading
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1 comment
Forty Winks
Forty WinksForty Winks

Hi, we're very sorry to hear this. Bringing you the best shopping experience is really important to us so we take your feedback seriously. Please know we will do everything we can to ensure a timely delivery. Thank you for your patience.

Paul

PaulGreater Melbourne (Inner), VIC

Superb customer service - Two very happy bed shoppers

published

With some spectuclar customer service received from a Ms Linda, we walked away with a bed and mattress which is of excellent quality and was reasonably priced.
The friendly staff offered us coffee and advice (we were complete amateurs in the bed game) from the moment we walked in the store.
We also found the bed was very easy to assemble.
Thanks Forty Winks Thomastown, we will come again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationForty Winks Thomastown
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1 comment
Forty Winks
Forty WinksForty Winks

Thanks so much for the fantastic feedback Paul! We're glad you had a great experience and Linda was able to make your visit to our store memorable. We will pass on your feedback to the team.

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nick k.

nick k.Greater Melbourne (Outer), VIC

Fast bed

published

brought a bed from these guys and they got it in for me in one hour. The lady was very nice and the only one that helped me from all the other shops

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWatergardens
See all answers
1 comment
Forty Winks
Forty WinksForty Winks

Hi Nick, thanks for supporting Forty Winks Watergardens and we're glad to hear you were happy with the prompt service provided. Enjoy the new bed!

Robyn

RobynGreater Melbourne (Outer), VIC

  • 2 reviews

Great custom service

published

Great custom service .
A big thank You to Eshu for great service , such a lovely gentleman it was a pleasure to be served by you .so much experience & knowledge with a smile
thanks .Robyn

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading
See all answers
1 comment
Forty Winks
Forty WinksForty Winks

Hi Robyn, so pleased to hear you were happy with the service that was provided from our Forty Winks Nunawading team. Thank you!

Linda B.

Linda B.Greater Melbourne (Outer), VIC

Excellent service and right price

published

Thanks to Tim, our shop for a new bed was so easy and within the right price range. I would highly recommend visiting Hoppers and buying a bed from 40 winks. A really great experience for my daughter and myself.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHoppers Crossing
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Rose

RoseGreater Melbourne (Inner), VIC

Great customer service

published

I was looking around for a mattress and base. We were fortunate enough to only go to one shop fortywinks in Water gardens. The good service and excellent customer service we received by Seerat and Viviana there was no need to go looking around. Thank you both for making us feel comfortable in this store. Keep up the good work ladies. I recommend this store to all people looking for excellent service.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Forty Winks
Forty WinksForty Winks

Hi Rose, we appreciate you taking the time to leave a review and we're glad to hear we were able to help. Thanks for choosing Forty Winks Watergardens!

Julia

JuliaVictoria

Excellent service

published

Went into the Watergardens store and was warmly greeted by Vivi.
She went above and beyond to help us and even offered to stay open after hours so I could return with my husband. The service was terrific and I extremely pleased with my purchase. Lots of options to choose from and she got even our finance and installation sorted.
Great store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWatergardens
See all answers
1 comment
Forty Winks
Forty WinksForty Winks

Hi Julia, this is fantastic to hear! Thanks for choosing Forty Winks Watergardens.

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Questions & Answers

ajond

ajondasked

VIC, Nunawading

what would the delivery fee be for 2 single mattresses and 2 bases to Ringwood?

No answers
javed

javedasked

VIC, Narre Warren

I have been trying to contact. I bought a mattress with 15 years warranty but it is dipping & sagging.
It needs to return Invoice # NW 7837.
Any help?
Phone message ask to email but there is no email address any where.
My email is: javed3174@hotmail.com. [number removed]

1 answer
Soc o
Soc o

Narrewarren@fortywinks.com.au

Get an answer from our members and Forty Winks representatives

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