Lazy Drivers and Poor Instructions to Fix a Head Board
Purchased a bed on the understanding it would be assembled and delivered.
Bed was delivered but the two Jobs Worth's that delivered it refused to take the bed upstairs.
Instructions on how to attach a standard headboard bracket to the base of the bed are not clear at all! Trying to find a You Tube Video...if any of the Jobs Worth's have put one together.
This Company clearly has no after sales service and its staff are no doubt preying for their redundancy pay.
I have attempted to be positive about this Company, but I am struggling.
Shopping Online & COVID-19
I never thought I'd buy new beds and mattresses online and over the phone during this tough times but guess what, I had to! End to end service from Forty Winks Nunawading (sales, delivery and installation) was excellent. Price was within my budget, delivery took place as I was told (4-5 weeks) and installation was also on time and professionally done. Thank you FW!
Don’t bother with Forty Winks
The service was ok but they gave me 2 beds to pick from in my $1500 price range. I went with A.H Beard King Koil bed that they recommend and to only find out a month later it started to sag. As they sold this product I asked to return it and change it for another brand. They basically weren’t interested and sent my details to the manufacture who wasn’t interested either. Once they have you’re money they don’t care afterwards. I would recommend anyone to buy a bed that has a 90 day trial like sleeping duck for example. I have brought beds in the...past from this company and never again. If you buy a product that fails and want to get to the run around then this is your store. Hopeless! With A.H Beard beds all they say is sorry to hear, pathetic!
Very poor customer service. Taken money but can't supply mattress. Not refunding as well. We lost money
We paid for a mattress and promised a delivery within 2 weeks. It has been one month now and they are saying they can't provide mattress. They are not ready to refund as well. We lost money and ended up sleeping on floor. I wish I would have checked the ratings before shopping there. Worst experience ever.
Experience was fine
I'm seeing many people complain about delays, well that is to be expected when ordering furniture. I called around until I found a store with the product I wanted in stock and was very happy. It was delivered exactly when promised because I ordered stuff they had in the warehouse.
Top notch customer service
Really good customer service, honest advice on choosing product. I forget his name, but he was very knowledgable and we never felt pressured. Quite the opposite. They also threw in some freebies. Highly recommend this store.
Great customer service until exchange
We received fantastic customer service instore . We found staff both knowledgeable and helpful in finding exactly what our needs were.
Unfortunately the mattress was horrendous to sleep on and that’s when the customer service went downhill. The mattress was eventually exchanged which is good but put me off shopping here ever again.
super comfortable mattresses. We are fans of forty winks
purchased 3 mattresses at a different time. All so comfortable, a bit pricy but no regrets. No point of searching in other shops as we knew here would be good. The staff is very supportive and friendly.
I was served by Jill to assist me with an unplanned refund. Jill was fabulous. Great professional service and a great sense of humour. Made the process very smooth and stress free!
Fantastic customer service
Brought a mattress in store for my daughter. Great customer service and friendly staff. Great range of products on display and no question was too silly. Highly recommend this store
The reviewer stated that an incentive was offered for this review
Pathetic Furniture & Service
Warning !!!!!!!do Not Shop At Forty Winks Nunawading.
They have the worst customer service, they lie constantly, and deliver inferior furniture.
I purchased a full bedroom suite ordering the brand Flamingo Furniture Monet for two rooms.
1. The items were scratched, in particular all over the dressing table.
2. The Bedhead was made on an angle.
3. The side rails had been put together with off cuts of pine timber and then stained to make it look new.
Very happy with our purchase.
Looked around for a great deal and we did find what we really wanted. Great price and service. Happy to shop there again.
Very pleasant experience .
Over the moon
Absolutely over the moon with both the bed we purchased and the service we got from Forty Winks Watergardens. Viviana was very knowledgeable and a pleasure to deal with. Her easy going manner and product knowledge made our decision to purchase from Forty Winks a very easy one. Thanks Viviana!
Extremely Unprofessional and Worst Customer Service
Ok so after waiting 3 weeks from the order, no one even bothered to call me when it is going to get delivered !! I followed up multiple times and then got a date. On the day no update whatsoever and again I was the one who followed up. Guess what !! I was told not going to happen and got a new date now !! Let's see when the waiting game ends. Can't believe this is 2020 and they can't even co-ordinate their order/logistics. Not going back for sure. And whenever I get it (IF I do), have to see how the product is.
Superb customer service - Two very happy bed shoppers
With some spectuclar customer service received from a Ms Linda, we walked away with a bed and mattress which is of excellent quality and was reasonably priced.
The friendly staff offered us coffee and advice (we were complete amateurs in the bed game) from the moment we walked in the store.
We also found the bed was very easy to assemble.
Thanks Forty Winks Thomastown, we will come again.
brought a bed from these guys and they got it in for me in one hour. The lady was very nice and the only one that helped me from all the other shops
Great custom service
Great custom service .
A big thank You to Eshu for great service , such a lovely gentleman it was a pleasure to be served by you .so much experience & knowledge with a smile
Excellent service and right price
Thanks to Tim, our shop for a new bed was so easy and within the right price range. I would highly recommend visiting Hoppers and buying a bed from 40 winks. A really great experience for my daughter and myself.
Great customer service
I was looking around for a mattress and base. We were fortunate enough to only go to one shop fortywinks in Water gardens. The good service and excellent customer service we received by Seerat and Viviana there was no need to go looking around. Thank you both for making us feel comfortable in this store. Keep up the good work ladies. I recommend this store to all people looking for excellent service.
Went into the Watergardens store and was warmly greeted by Vivi.
She went above and beyond to help us and even offered to stay open after hours so I could return with my husband. The service was terrific and I extremely pleased with my purchase. Lots of options to choose from and she got even our finance and installation sorted.
Questions & Answers
what would the delivery fee be for 2 single mattresses and 2 bases to Ringwood?
I have been trying to contact. I bought a mattress with 15 years warranty but it is dipping & sagging.
It needs to return Invoice # NW 7837.
Phone message ask to email but there is no email address any where.
My email is: firstname.lastname@example.org. [number removed]
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