Forty Winks VIC, Nunawading

NEVER SHOP HERE – If i could rate lower than 1 i would. Horrible recommendation instore from [Name Removed], further horrible service from manager and owner. AVOID AVOID AVOID. unless you want to spend months going back and forth and having to go to the ACCC and Victorian Consumer affairs to be heard.

Service with a smile !!! – Served by 'Zelco', efficient, professional. Sold me a proven brand, (Sealy elevate QB) and gas lift base, Why risk a 'Duck' or 'Koala' ? Show reply

Exceptional service! – I wanted to share our great experience at Forty Winks Nunawading. My wife and I visited with our daughter to help her buy her first mattress on moving out from our family home. Mona was excellent, showing and explaining the different options available within my daughter's price range. We also visited a competitor close by where we also got great… Read more ·  1

service but in the end my daughter decided since Mona had been so good and Forty Winks seemed to have the best option for her, we went back and she bought there. The mattress was delivered as arranged on Saturday 7/1/23. When we were about to unwrap the mattress on Saturday evening, we discovered the bag had a small cut and the fabric and foam of the mattress had also suffered damage. Mona was contacted by email that night and on Sunday was on to it already, making arrangements for a resolution. A new mattress was delivered Tuesday morning. I met the delivery guys to receive it on behalf of my daughter. They were great swapping them over but suggested they give the replacement mattress a close inspection before leaving. Would you believe they found a stain on the fabric (despite the bag still being sealed)! They were straight on the phone to the warehouse and confirmed another was available and had their manager check it thoroughly before immediately returning to swap it over. They were back again within the hour and then kindly unpacked and installed the mattress on the now assembled bed base. Dave and his colleague were fantastic, very professional and attentive and of course very apologetic about the issues. Although a little inconvenient, what matters is not so much that there is a problem, but how it is handled and these guys, you could not fault! Well done to all the Forty Winks Nunawading team from retail store through to the warehouse and delivery team! I can highly recommend them.

Excellent service from Paul – 10/10 service at this location. Paul helped me fit out all our new bedrooms with expert knowledge and professional manner. He was extraordinary with the teenagers, guiding their choices and strongly suggesting appropriate combinations of bed furniture and mattresses. Paul was friendly, honest and extremely helpful. Would highly recommend him and his service to all, especially families with headstrong children. Thank you Show details ·  1

Bad quality – I bought the bed head from forty winks last week.(Whitehorse road), the staff told me it takes about 3-4 week for delivery. Yesterday the staff told me the bed head already in warehouse . So they delivery today. After unpack the box, I found the edge of the bed head is very dirty. I think they sold me the display one. Show details

What a great experience! – My wife and I purchased a new mattress from this store and couldn’t be happier with the process from start to finish. VERY HAPPY Show details ·  1

Service I get from Andrew D – Andrew D have been very helpful and take time to explain the products to us and enable us to make a decision which beds and Matters to buy  Show details ·  1

Delivery & set-up service exceptional – Just wanted to provide excellent feedback to the 3 delivery and set up gentlemen who delivered our bedroom suite and mattress yesterday, bought from Forty Winks (Nunawading) - great store and service . Sid, Michael & Jared were extremely courteous, professional and efficient in the process of setting up our new bedroom suite (on the first floor… Read more ·  1

of our house).

We were very impressed and would like you to pass on our appreciation and thanks for excellent service.

Love my new look bedroom – Fabulous customer service from Jill, loving my new bedroom suite . Bed perfect , once wall is painted my new look will be complete ! Thanks 40 Winks !  Show details ·  1

Very professional service by Ish – Ish is a real expert. He knows all about beds and people as well. We were very happy with his expertise - asking all the right questions so that he could point us in the right direction. This avoids trying out too many beds and then being confused. Ish was always friendly, straightforward and extremely helpful. It was a great pleasure to buy… Read more ·  1

our new bed from him. There really isn't any need to go anywhere else to buy a bed. A big "thank you" to Ish. Also our brief interaction with other staff members, such as Jill, demonstrated that the entire team at Forty Winks Nunawading is very professional.

Service was perfect – We bought our bed recently from FortyWinks, Nunawading. Ish was more than helpful in selecting the most appropriate bed for us. His service and insights were awesome. Thanks Ish. Tharumarajah Show reply

Excellent service by Ish – Ish was extremely thorough and patient Very satisfied with the range of mattresses Couldn’t fault the service or quality of the product  Show details ·  1

Shopping Online & COVID-19 – I never thought I'd buy new beds and mattresses online and over the phone during this tough times but guess what, I had to! End to end service from Forty Winks Nunawading (sales, delivery and installation) was excellent. Price was within my budget, delivery took place as I was told (4-5 weeks) and installation was also on time and professionally done. Thank you FW! Show details ·  1

Experience was fine – I'm seeing many people complain about delays, well that is to be expected when ordering furniture. I called around until I found a store with the product I wanted in stock and was very happy. It was delivered exactly when promised because I ordered stuff they had in the warehouse. Show details ·  1

Refund feedback – I was served by Jill to assist me with an unplanned refund. Jill was fabulous. Great professional service and a great sense of humour. Made the process very smooth and stress free! Show details ·  1

Pathetic Furniture & Service – Warning !!!!!!!do Not Shop At Forty Winks Nunawading. They have the worst customer service, they lie constantly, and deliver inferior furniture. I purchased a full bedroom suite ordering the brand Flamingo Furniture Monet for two rooms. 1. The items were scratched, in particular all over the dressing table. 2. The Bedhead was made on an angle.… Read more

3. The side rails had been put together with off cuts of pine timber and then stained to make it look new.

When I asked for new replacements, they still came back with scratches on the dressing table, side rails the same and the bedhead they do not want to replace.

I spent $12,500.00 on rubbish.

Do not, I repeat do not purchase at Forty Winks Nunawading,

Stay far away from forty winks.

Extremely Unprofessional and Worst Customer Service – Ok so after waiting 3 weeks from the order, no one even bothered to call me when it is going to get delivered !! I followed up multiple times and then got a date. On the day no update whatsoever and again I was the one who followed up. Guess what !! I was told not going to happen and got a new date now !! Let's see when the waiting game ends.… Read more

Can't believe this is 2020 and they can't even co-ordinate their order/logistics. Not going back for sure. And whenever I get it (IF I do), have to see how the product is.

Great custom service – Great custom service . A big thank You to Eshu for great service , such a lovely gentleman it was a pleasure to be served by you .so much experience & knowledge with a smile thanks .Robyn Show details ·  1

Give star service from Ish! – While researching beds for my son a month or so ago, I visited 4 bed retailers in my local area. Ish was the only salesperson who actually wanted to help, even though I was not buying a bed that day. Listened to my specifications regarding price, style and size of bed so I wasn’t wasting time on things I just wasn’t interested in. Went back today and purchased a bed and mattress. Thanks Ish!!! Show details ·  2

Very Poor Service - Don't Care – The salesperson kept walking off when I was asking about the bed, and after purchasing it was told to go to warehouse to pick it up or $65 delivery. The warehouse guy had loud music on and locked the door, so I had to shout to get his attention from the loading bay. Basically threw my bed down and walked off. Pathetic service.  Show details

Bunk bed delay over 40 days ！ – I recently purchase a bunk bed at Nunawading forty winks. That is the worse shopping experience I had in my life! I have been waiting for 40 days and I still waiting for my bunk bed to deliver. I have been chase up my order 5 times and no one gives a damn concern about that even the store manager! The store manager even told me she doesn't care about what I said and that is not her problem! What a ridiculous！  Show details

25% charge for return even there's a problem with items – Brought a bunkbed with no sample display. Installed the following day and realised bottom was very low after putting a matress on around 50cm bottom to top. Kid have problems knocking head from the top. Requesting to return and pay extra for a better bunkbed but returning fee charge 25 % applied with no negotiation because it's their terms and conditions and also no discount for upgrade. What type of service is that? Don't go there ever again.  Show details

Heavenly sleep – After visiting several bedding stores, we settled on Forty Winks to replace our old mattress. Karen was a competent sales person, who knew what she was talking about. We were shown several mattresses within our price range, and settled on a Crown Luna Dream Medium, (which has a cushioned layer on top of the mattress.) Our first night's sleep on… Read more

it was heavenly. We had forgotten what it was like to sleep on a comfortable bed! The only discount we received though was free delivery.

Terrible service – Shopped for bedroom suite, Forty Winks Nunawading store. Went to sales counter to get a price and first woman i spoke to palmed me off to another woman who looked quite displeased to have to actually serve me. Asked for price. She gave me a estimate and not much else in the way of being welcoming or polite or even trying to sell it to me. My… Read more

partner and I decided to go ahead and purchase. Once again, customer service was crap. We paid on spot. It was a Sunday and we arranged delivery for following Wednesday as we were told they were in stock at the warehouse.

Realised later when we had left that this horrid lazy woman had not even asked us if we wanted it put together once it was delivered. She had taken it upon herself to select the option for deliver and go. We had informed her to let the driver know we had a very steep driveway. That information was never passed to him.

Add to this, my partner took day off to work from home on Wednesday the delivery day and Forty Winks phoned him at 9.20 that morning to inform him there would be no delivery till the following week as they actually didn't have the bedroom suite in stock.

We had spent night before moving old bedroom suite out of room, dusting and vacuuming.

I wrote email to forty winks head office, complaining about the disorganized approach, the bad customer service, the lack of anything good in our dealings with them, and them screwing us around.

No response. Ever.

Bed suite did come that Saturday but I will never purchase from Forty Winks again. First and last time. Terrible customer service or more like zero. Completely disorganized. Communication crap. Disgraceful. Do not buy from this company.

Thank You Zac of Nunawading Store – Thank you Zac for a very wonderful purchasing experience at Nunawading store. He is genuine, very helpful, has good product knowledge and excellent customer service. Best purchase experience ever since I arrive Melbourne. My purchase started back in Nov 2014, till delivery in mid May 2015. Everything was smooth and in good order, that I decided to… Read more

purchase almost my entire bedroom sets and mattresses through him. Delivery communications and arrangements was also commendable. Thank you and all the best !

Delivery caused damage to our house and not sure if repair will be done professionally or ever done – Bought sofa bed from Nunawading Vic store including delivery and set up. Delivery staffs scratched my house wall and wood frame with no apology. When manager came to inspect the damage, still no apology, but instead, blamed my hallway being too narrow. Instead of offering repair through professional painter, manager asked if I had spare paint… Read more

at home.

When asked to return, the manager refused. He said he will deliver again with the option to either leave the sofa bed at our entrance or in the room where we intended it to be through the hall way with no responsibility to any damage caused. I found both options unacceptable if refund cannot be granted as I paid for delivery including set up.

No mention of when or how repair is to be done once I expressed wish to return the goods. Manager walked off my house while I was on the phone with my fiancé about what we want to do and the manager called me rude as he left my house.

Tried calling head office but have not had phone call returned since yesterday afternoon.

Delivery service tarnishes what would have been a totally positive experience – I recently went to the Forty Winks Nunawading store in Victoria. I had already researched my options and essentially knew what I planned to purchase, however still wished to see what was available. I must say I was pleasantly surprised with the service. The sales representative did not pressure me in any way, and ensured I viewed the full range of… Read more

mattresses available within my specifications. He made sure he pointed out all the specials, and allowed me time to make a decision on whether I would purchase and on what. The mattress I was most interested in had just recently finished being on sale, however he honoured the 30% off sale price which I was very pleased with. I booked the delivery date nearly two weeks in advance and was assured I would receive the mattress on this date.

On the day of delivery I was not called between 9 - 10am as promised. I contacted the store who were very helpful, and the driver phoned shortly after advising I was in the 2.30 - 4.30pm delivery window. At 4.30pm the driver rang to advise they were running behind by approximately 1 to 1.5 hours. At 7pm still no mattress, so I contacted the driver directly who promised they were enroute [at this point I was envisaging sleeping on the floor as I had already had my old mattress removed]. The mattress finally arrived at 7.30pm, so essentially I took a day off for work for no reason! The delivery guys were pleasant enough, it was just frustrating being stuck home for the day for essentially no reason. The mattress however is fantastic and arrived in excellent condition, and essentially was delivered on the agreed date! Shame about the delivery delay to an otherwise positive sales experience. Great instore customer service Delivery service unreliable - expect the day to be a write off

Lying in order to make a sale, just unbelievably bad – My partner and I purchased a bed from the Nunawading store, on the condition it would be delivered in 2 weeks. We had seen a similar bed at a rival store who said 8 weeks minimum, being Australian made to order, so we agreed to buy at Forty Winks as the delivery would be faster. We were told we must pay a deposit first, else the manufacturers… Read more

wouldn't start on the product, and they would confirm with them on Monday as noone was working (it was a Saturday that we came in).

We received no call of confirmation, and after us calling throughout the week finally heard back on Thursday that they were still waiting on confirmation, and would call us the following week. Again no call, so we again called them to follow it up and were told that yes it would be delivered, however the only bed they could have made in time would have doona foot instead of the end we wanted, but they would subsequently change over the ends. Happy with this, we waited, and sure enough got a delivery on the day. The deliverers unpacked and were about to leave when he realised It was the wrong bed. He called the store, and our salesman said said "it is a loan bed until the one you purchased is ready".

At this point we were aware that they had clearly lied and it was never going to be ready in 2 weeks, but in order to make a sale had said it would be.

So we asked to get the deposit back and were told "noone is working in accounts today"... on a Tuesday, and then were refused being put through to the manager.

Subsequently we are waiting to hear back from head office to see if we will ever be able to get our deposit back.

Don't make the same mistake!

We are now going back to the competitors, who gave us the 8 week minimum. At least we know they're honest.