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Forty Winks WA
3.1 from 37 reviews

Reviews

3.1

37 reviews
5
(19)
4
(0)
3
(0)
2
(2)
1
(16)
  • Product Quality
    4.3 (8)
  • Return Claim MadeYes (0) · No (7)
  • Warranty Claim MadeYes (0) · No (7)
  • Product Appearance As advertised (75%) · Not as advertised (25%)
  • Customer Service
    4.5 (8)
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Mumtaaz

MumtaazPerth, WA

  • 2 reviews

Excellect service.

published

Thank you Jamie for your excellent and professional service which helped us my husband and I make a quick decision when choosing a mattress and base for ourselves. Jamie was well equipped with knowledge of the different products and swiftly navigated us through the store in order to make the best purchase. I would say the service I received is actually what got me to make our purchase. Great job.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationForty winks cannington
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Jazmina E.

Jazmina E.Perth, WA

100/10 Customer Service

published

Dani is just a pure goddess!!! Honestly owe her a bottle of wine! Just an extremely helpful and kind lady, happy to bend over backwards to help out. She helped me pull off the impossible, I was in Adelaide trying to organise a mattress on a Friday to be delivered in Perth the Saturday, as when I arrive back I have to isolate for 14days and had no bed! The Adelaide Storeman called every store in Perth checking for stock, not only did Dani manage to find me the mattress I wanted but she also organised a special delivery so it would arrive on time. By far one of the best sales representatives I have ever come across! Very happy to have dealt with her. In. time I was feeling overwhelmed and defeated she honestly made my week.

David

DavidPerth, WA

  • WA
  • Verified customer

Forty Winks O'Connor - Be Careful

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationForty Winks O'Connor
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Kim W

Kim WPerth, WA

Perfect Sales and experience

published

Jayne was more than helpful and knowledgeable with all products at the Midland store. She welcomed my family to the store and could not have done more to assist us. She was very patient with showing us lots of different alternatives to fit our budget. I would definitely recommend Jayne and forty winks in the future to family and friends.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMidland
See all answers
1 comment
Forty Winks
Forty Winks S.Forty Winks

Hi Kim, thank you for the recommendation and we're pleased to know we were able to help. We'll be sure to share your great feedback with the team!

Cozzy

CozzyPerth, WA

  • 14 reviews
  • 6 likes

BEST Tempur bed package. Fantastic service!

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationForty Winks, Cockburn, WA,6164
See all answers
1 comment
Forty Winks
Forty Winks S.Forty Winks

Hi Cozzy, a belated thank you for taking the time to leave this review. We really appreciate it and are so glad you're enjoying the mattress. Thanks for supporting Forty Winks Cockburn!

Fabulous friendly staff

published

We have bought most of our bedroom furniture from here , amazing staff , very helpful. Love our new beds. I highly recommend midland forty winks . I will absolutely be recommending forty winks to my friends .

FANTASTIC !!!

published

Great store with huge range on display. Customer service was brilliant and very helpful.
Lisa was very knowledgeable and went out of her way to make sure we were offered all the advice and help to make our decision.
More than pleased with selected product and service provided.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMalaga W.A.
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1 comment
Forty Winks
Forty Winks S.Forty Winks

Hi Bobby, we appreciate you taking the time to leave a review. Thanks for choosing Forty Winks Malaga!

Fantastic shopping experience

published

Upgraded to King size and picked the perfect store. Range was amazing, staff friendly and helpful and delivery fast and efficient. Even added to my purchase with sheet sets and protectors. I will not hesitate to recommend and to shop here again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Forty Winks
Forty Winks S.Forty Winks

Hi Chris, thanks for choosing Forty Winks Midland :-)

Jane

JaneWestern Australia

Highly recommended - delighted !

published

I wanted to purchase a queen size mattress. For me that is an important and large purchase.
From my first phone call to Forty Winks Melville, Dani"s (Daniela) professionalism, warm welcome and knowledgable approach made the whole exercise smooth and easy.
With my store visit, Dani, listened to me, helped clarify and made my decision process easy.
I am very pleased and Highly recommend !!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationForty Winks Melville
See all answers
1 comment
Forty Winks
Forty Winks S.Forty Winks

Hi Jane, we greatly appreciate you taking the time to leave a review for our Melville store. Pleased to hear we could help and we'll be sure to pass your feedback on. Enjoy the new bed!

The reviewer stated that an incentive was offered for this review

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jpjackie

jpjackiePerth, WA

a fantastic job of your sales lady Jessica

published

My name is Ka Yee Jackie Chan, I just wanted to take a minute to let you know what a fantastic job the sales lady Jessica when I shop at the store at Melville today.
When I go into the store to see types of mattresses, the sales lady Jessica was so warm and friendly. She is eager to help me with anything that I need. With her professional knowledge, I surprised that I found a suitable mattress within 15 mins.
Whatever the company is paying this lady should double it. She is doing a fantastic job and she is the reason I will keep coming back to this fine store again and again.

Customer Service
Product Quality

Excellent service from Cockburn store

published

Huge shout out to Sophie at Cockburn store. We were looking for a new mattress and Sophie’s excellent service and recommendations ensured that we left the store very happy customers. We believe that we Bought a quality product at a very good price. Thank you Sophie, fantastic customer service

Shop LocationWA, Cockburn
Kenece

KenecePerth, WA

  • 2 reviews

Friendly staff with great prices!

published

My mum needed to buy a new bedroom package and, after shopping at a few bed stores, we are very glad we stopped by Forty Winks! We were met with a friendly staff memeber who met every request we had and did her best to give us the best deal possible. We will definitely be doing the rest of our shopping here!

Shop LocationWA, Cockburn

Big thanks

published

Went into the Melville store last Thursday and was helped by Jess who normally works at a different store and I found her to be extremely helpful, genuine and friendly. Daniela was also there and she helped me over the phone yesterday and again in store today - nothing was too much trouble and all this while a repairman was fixing a window and making headache inflicting noise. Debb was also there today and she helped with the ordering of the beds as well. Thank you to all for the friendly service - something that we don't see much of anymore.

Shop LocationWA, Melville
1 comment
Forty Winks
Forty Winks S.Forty Winks

Hi Teresa, thanks for taking the time to leave a review, it's very much appreciated! We'll be sure to pass this great feedback on to the team at Forty Winks Melville.

Gina sales consultant

published

Gina sorted me out a bed at a great price and was extremely helpful. She is the girl to see about a bed if your in joondalup.

Shop LocationWA, Joondalup
Dia

Dia

  • 2 reviews
  • 3 likes

Fantastic Customer Service

published

Have bought quite a few beds over the years from Forty Winks and recently from Forty Winks Midland, found staff to be very friendly with great customer service. Will definitely be a returning customer.
Diana

Shop LocationWA, Midland
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AC

ACAustralia

  • 14 reviews
  • 41 likes

Spammers

published

I am on the Do Not Call Register, and never gave these spammers my details nor permission to spam me.

So why do I receive spam messages from you? I’m not interested in your stupid offers.

Shop LocationWA, Midland
Remco

RemcoWestern Australia

  • 38 reviews
  • 27 likes

Do NOT expect a refund even if goods not received.

published

Walked into the Midland WA store and purchased a mattress with details provided by salesman. Later discovering unsuitable for us and within 48 hours we sought a refund to our credit card (a day BEFORE due for delivery).
The request was refused outright by the team including [name removed].
Not wishing a legal battle we resigned ourselves to a $200 cheaper mattress WITHOUT offer of compensation.

The worst experience ever with a retailer.
Delivery was timely and so giving two stars.

Shop LocationWA, Midland

Such excellent customer service at 40 Winks Bunbury WA

published

Martina at 40 Winks Bunbury is an absolute star. She helped, first of all, with our email enquiries. Went into the store and was given all information on the different beds, helping us make the right choice. Nothing was too much trouble for her. We now have an extremely comfortable adjustable bed that enables myhubby to find a comfortable position to sleep in after major surgery. Thank you Martina - you are worth your weight in gold!

Shop LocationWA, Bunbury
Kate

KateMandurah

  • 2 reviews
  • 1 like

THEY LISTENED

published

I had been looking for a bed for my spare room. I wanted a reasonable but comfortable mattress. But not one I was going to spend thousands on. I had been to many shops but in the end they were all trying to sell me what I didn’t want. At forty winks they started at the bottom range and moved up until I was happy. They listened to me.
THEY LISTENED TO ME, my needs were not exploited.
The manger Melissa was awesome.
They have my future business and recommend others to this shop.

Shop LocationWA, Mandurah
Joey

Joey

  • 2 reviews
  • 2 likes

does not accept returns if you're not happy with product

published
Shop LocationWA, Joondalup
1 comment
Forty Winks
Forty Winks S.Forty Winks
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Questions & Answers

Robyn T

Robyn Tasked

WA, Cockburn

do you do after pay

1 answer
Forty Winks
Forty Winks S.Forty Winks

Hi Robyn, currently we do not offer AfterPay at our Forty Winks Cockburn store but we do have a range of other convenient payment options in-store.

Melissa T.

Melissa T.asked

WA, Melville

Hi, I was wondering has anyone had a problem when buying a mattress if they have had a strong chemical smell. I smelt it slightly when I first purchased it but since being pregnant it smells that strong I am unable to sleep in the room my partner has actually noticed it a little more recently. We Purchased this in late June this year. Its just really unbearable.

1 answer
Alexandria B.
Alexandria B.

What was the brand?
Was it all foam?
How humid does it get in the room & how hot?

Get an answer from our members and Forty Winks representatives

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