Fowler Homes

My wife and I just completed the Pre-Construction stage. It's been quite a long journey, but we were guided by the helpful Client Relations Specialist who was ready to answer our calls and take actions. We did get several variations along the way, but we noted the transparency in the process and how Fowler maintained the quality of the building… Read more

plan. When we questioned items in the variations, we got satisfactory responses and revisions. The CRS also helped us with many complexities along the way, such as negotiating contract extension, clarifying items in variations and explaining tasks that we as the homeowner owned (demolition, driveway approval, tree protection, etc.), and expediting our timeline. Thank you so much for the assistance. On potentials for improvement, this stage took longer than we expected due to various reasons, so we'd like to make a suggestion perhaps Fowler could, as a standard process, offer regular scheduled calls (15-minute Teams meetings, e.g.) with customers. This will definitely help speed up the process, keep customers updated, level-set expectations, and guide customers at the right times. I believe most customers only do homebuilding once or twice in their lifetime, they don't always know what questions to ask and when. So, timely and proactive meetings will win their hearts. We are happy that we're now starting the Construction stage. I hope the same level of service can continue to be maintained in Construction and the rest to the satisfaction of all parties. Good job so far, Fowler. Thank you.

If you're looking for a builder for your dream home, beware of Fowler Homes. After putting in a deposit, the process dragged on for six months. Upon then not only did they fail to deliver on their promises regarding the base price and promotional value offered, but they also came back with a tender that was significantly overpriced compared to the… Read more

initial estimate (+10%). Many items relating to structures that were promised to be priced properly upon tender remained as provisional allowances, allowing them to further charge higher prices during the build process.

Throughout the process, Fowler Homes demonstrated a clear inability to deliver on the build brief which they initially said they could; then blaming us not providing them the details whereas we had proof all were shared at the very first meeting and via all follow up emails prior to estimate. Beware of sales manager Les Chaiban, initially he turned to blame us when we challenged the overpriced tender and items in our brief that were conveniently removed by Fowler in the tender. When we provided proof all were shared prior to the estimate and his promises which lured us into putting down the deposit, he stopped returning our calls and responding to our emails, making it impossible to resolve the issues.

Upon further checking, we found out there is no dispute resolution or complaint number where you can escalate issues, meaning there was no way to escalate this sales manager's behavior to senior management. This is clearly not a company with proper processes in place. I would not recommend Fowler Homes to anyone looking for a reliable and trustworthy builder.

I would definitely recommend Fowler Homes to complete a normal basic build project or even a complicated project like mine. My project involved building 4 homes on a combined double block. I tendered the project to 4 builders and chose Fowler not just on price but for the quality of the tender proposal and realistic additional costs. Fowler… Read more

allocated a great customer service manager and architect who worked with me as a partner and I really had the feeling that they care about me and my project. Despite some silly council requirements and delays and plan iterations approval was ultimately received. The project spanned Covid, site challenges, the consistent rains of 2022 and obviously painful council requirements. Ultimately the project was completed with great quality and willingness to rectify small items has been great. If not for Fowler I am certain my project would have taken more time with immense cost over runs. Given the variations at tender were realistic and Fowler do not try to gouge their customers, the project came in at the cost I anticipated which is a huge win and relief. If another project ever presented, I will definitely approach Fowler. The team is easy to work with and communicate well and made what was a large project as easy as possible.

We are currently mid-construction with this company, and so far the entire experience has been incredibly smooth and enjoyable. From the very beginning, everything has been well-organised, transparent, and easy to navigate, which has made what could be a stressful process feel exciting instead. Piera has been amazing throughout the whole journey.… Read more

She was has been there for us every step of the way. She always takes the time to answer our questions and guide us through decisions. Even now, during the build, she continues to check in and offer support, which really shows her dedication and care for us.

Our builder, Mick, has also been outstanding. He is extremely accommodating, flexible, and reliable—nothing ever feels like too much trouble. He approaches everything with a positive attitude and consistently goes above and beyond to make sure things are done right. His communication has been excellent, and we feel confident knowing our home is in such capable hands.

Overall, we couldn’t be happier with our experience so far. The team has made this journey not only stress-free but genuinely enjoyable, and we’re really looking forward to seeing the final result. We would highly recommend them to anyone considering building their home.

We had a fantastic experience with Fowler Homes. They worked around my busy schedule and were incredibly patience throughout the entire process. Nothing was ever too much trouble. A special thanks to Mick the supervisor, who went out of his way to help me. His support and dedication made everything so much easier. Show details

We moved into our Fowler home just over a year ago, and have been very happy in our new home. After moving in we were to report any issues we found to the quality assurance team, we found minor issues only, which is a reflection on the quality of the home that was built. With those issues we were put into contact with QA supervisor Dylan Webb who… Read more

has been nothing but fantastic to deal with.. After building a house you want things to run smoothly once you move in, and with the minor issues we did find, Dylan has been very easy to deal with making the whole situation easy and stress free. He is very knowledgeable and efficient, and never misleads us on what needs to happen - the exact opposite. He is quick to respond to any questions or concerns we have had and gets a solution to use to quickly. He has been a pleasure to deal with and is a true asset to the Fowler Homes team.

We halve just finished our pre-construction journey with Fowler Homes and what a journey it was. They were there every step of the way to support us. They made the process as stress free as possible and we could not have had a better team behind us. Nothing was a problem and no request too hard. We look forward to seeing our dream become a reality. Show details

Fowler Homes completed our built in Sept 2024. I’d like to commend Dylan Webb, our QA Supervisor, and his team for the way they managed our post-construction issues since then. Dylan has been proactive and responsive from the start, always replying to emails and SMS promptly, and following through until problems were properly resolved. He… Read more

organised repairs for a range of issues including paint touch-ups, floorboard noise, door handles, carpet fixes, and even a persistent smell in the ensuite bathroom (which required the plumber to attend twice).

What stood out most was Dylan’s commitment to making sure things were done properly, not just quickly. Thanks to his effort, all of our concerns have been addressed to a high standard, and we’re very happy with the outcome. We would highly recommend him to anyone building with Fowler.

A big thank you to our site supervisor, Stephan Ryan for managing our build and ensuring all went to plan, we can’t thank you enough. Thanks to Sharon for all your design ideas, we are loving it all come to life, thanks to ALL the Fowler staff who helped us get to the finish line. A massive thank you to Frank & Pete for your guidance and trust,… Read more

we totally trusted in you and we are forever grateful to Fowler Homes for making our dream home come to life.

Cheers to new beginnings in our dream home.

THANK YOU FOWLER HOMES

The worst – The worst builder, site supervisor cannot read plans would use cheaper material even after you have signed a variation listing materials was gonna be used. You can tell the sale person whatever you’d like, once you hit construction, you know what I’m saying. And if you can read a plan you will also know what saying. Show details

First Time Homebuilders Building with Fowler Homes – As first-time homebuilders, the process was undoubtedly challenging — and at times, quite overwhelming especially during the pre-construction stage. However, we’ve been fortunate to have a few amazing people by our side throughout the journey. A special thanks to Les from the Box Hill Sales team, who guided us through the initial stages; Renee… Read more

from Head Office, who stepped in to help us smooth out the bumps along the way during pre-construction when we didn't get the support we required from the pre-construction team; and Scott, our exceptional Site Supervisor, who has been nothing short of incredible. We honestly don’t know how we would have managed without Scott — always just a phone call away (throughout the build, and even post handover!), ready to answer our questions and provide the reassurance we needed every step of the way. We will always be grateful for Scott's patience and for being accommodating with us throughout the build journey, and his effort and his care to ensure our house was built to a high standard,

We’ve now been living in our beautiful Fowler home for over a year, and it truly feels like home.

Building with Fowler Homes – “I am beyond thrilled with my experience building with Fowler Homes, and I feel incredibly lucky to have had Mick as my site supervisor. From day one, Mick has been fantastic —always reliable, never letting me down. He’s always available to answer my calls and, if for any reason he couldn’t pick up, he always made sure to call me back promptly.… Read more

His communication has been second to none, keeping me updated every step of the way.

What really impressed me was Mick’s attention to detail and his positive attitude. No task seemed too difficult for him, and he handled every challenge with professionalism and a smile. I felt confident and reassured throughout the entire process, knowing that Mick was overseeing the build with such care and expertise.

Now that we’re so close to completion, I can’t wait to move into my beautiful new home! Thank you, Mick, and the whole Fowler Homes team, for making this experience so positive. I truly appreciate all your hard work, and I would highly recommend Fowler Homes to anyone looking to build!

Thank you Fowler Homes – We began our building journey with Fowler Homes through Les, the sales manager at Box Hill. His extensive knowledge and helpfulness during the planning and design phases gave us confidence in Fowler Homes, especially since we hadn’t heard of them previously. Les worked patiently with us to design our desired floorplan. A lot of his opinions were… Read more

valuable.

A special thanks to our site supervisor, Scott, and the contractors involved. Scott kept us informed about the progress throughout the build, promptly communicated any delays, and readily answered our phone calls. Scott has high expectations towards the quality of work delivered by their contractors. He also took extra steps to ensure most of our expectations were met before the handover.

We were disappointed with the level of attentiveness and professionalism from the House of Colour team. There was a lack of willingness to discuss clarification for selections of the staircase and stone cladding feature wall, which will be part of the major features of the house, even when we provided specific specifications and photos to them multiple times and asked to discuss in person, but it was ignored resulting in confusions and mistakes.

Overall, the experience and build quality are good with Fowler Homes. Our nominated independent property inspector also spoke well about the quality of the structural work. We will consider choosing Fowler again and do recommend them to our friends and family.

5 stars – We recently had our home completed by Fowler Homes and we couldn't be more pleased with the entire process. From start to finish, communication was excellent. Whenever any issues arose, they always came up with creative and effective solutions, keeping us informed every step of the way. The quality of the finished home is truly amazing, it's… Read more

everything we hoped for and more. While we understand that experiences can vary, ours was outstanding, and we highly recommend Fowler Homes for their professionalism and craftsmanship. Also special shout out you to our CSR Sarah C and SS Scott M.

Not recommending this builder – My experience with Fowler has been very negative. Sales staff and site manager were good. People in the head office are not helpful and neither responsive. My construction went over 6 months. There was no written communication or update from head office about the delay. Progress or update only comes when you enquire. We were told that due to… Read more

unavailability of trades people, there is delay. As a building company I am sure Fowler has service level agreements with various sub-contractors. I also think that quality of some of the sub-contractors is very poor including those responsible for plumbing, gyprock, gutters and skirting. Due to the delay I had to pay repayments for additional 6 months. When I asked Fowler to compensate for the delay, I received an email saying that Fowler will refund $70 (seventy dollars) as part of liquidated damage. That $1 per day.

Excellence Team at Box Hill Office – Our journey began with the modern open-plan designs showcased at the FH display centre in Box Hill Office, which immediately caught our attention. This positive impression was further solidified during the initial planning phase with David. He was exceptionally knowledgeable, attentive, and always ready with solutions for the changes we requested.… Read more ·  1

Despite the numerous adjustments we made, the process of finalizing our custom design was smooth and efficient. Another team member, Les, was also very helpful and provided valuable suggestions. The team at Box Hill Office demonstrated exceptional communication and expertise throughout our experience. Their proactive approach and attention to detail made the entire process smooth and enjoyable. I highly recommend them for their outstanding customer service and efficiency in helping us find the perfect property. We are now in the pre-construction phase, selecting the external and internal fittings, and look forward to seeing our vision come to life. We are excited to continue our collaboration with the other teams at FH, anticipating more positive experiences ahead.

Dreadful – Dreadful construction experience that any could imagine. If you are a family hoping to build a dream home, then think twice. It must be the case simply takes the peace out of you and shatter your dream. In a nutshell, you have to be on top they build is what you asked for otherwise you get their own interpretation but not yours, defects identified… Read more

in construction wont be acknowledged and you will be strangled to accept the defects by threatened to hold the construction, you will have the honour to own their internal departments short comings, any selections you would have made would not you get at the end but to go with leftovers, abundance of delays, financial damages, one way communication i.e.; don't expect helpful replies including Peter and Frank and whole organisation scores zero in customer centric service. I'm hopeful my home is built and delivered soon, down 24 months now.

Great CRS from Fowler – We had great experience with PIERA the client relations specialist at pre construction stage. She gets things done in a timely manner and happy to provide regular updates. Made things easier for us. Show details ·  1

Custom KDR with Granny Flat – I am delighted to share my knock down rebuild experience, I built my Fowler Home in 2020 and it was a good experience, I built a custom home with a granny flat for my in laws. The quality and attention to detail displayed by their team were truly commendable. The staff members were a pleasure to work with, providing excellent support throughout… Read more ·  1

the build. Moreover, the after construction service from their quality assurance team surpassed my expectations, further cementing my satisfaction with Fowler Homes.

Beautiful Home & Exceptional Service – I want to express my gratitude and appreciation for the outstanding work your team has done in constructing our dream home. We are absolutely thrilled with the end result and wanted to take a moment to thank you for making our home-building journey such a delightful experience. From the very beginning, working with Fowler Homes has been an… Read more ·  1

absolute pleasure. Our sales consultant, Tayna, was incredibly knowledgeable, patient, and attentive to our needs and preferences. She guided us through the entire process, providing valuable insights and suggestions that helped us make informed decisions. Tayna's professionalism and dedication truly set the stage for what was to come. Throughout the construction phase, our site supervisor, Scott, went above and beyond to ensure that every aspect of our home was built to perfection. His attention to detail, exceptional organizational skills, and clear communication kept us informed and reassured at every step. Scott's commitment to quality craftsmanship and his ability to resolve any issues swiftly made us feel confident that we were in capable hands. Now that we have settled into our new home, we are filled with joy and gratitude. The quality of construction and the attention to detail are simply outstanding. We couldn't have asked for a better experience, and we have no hesitation in recommending Fowler Homes to anyone in search of a reputable and reliable home builder.

Professional Builder & Quality Finishes – Our experience with Fowler Homes was within a knockdown rebuild area and we built the hemisphere Dual Occupancy it has been exceptional. The quality of the construction is evident in every aspect of our new home. The attention to detail and craftsmanship are outstanding, resulting in a beautiful and well-built home. Throughout the construction… Read more ·  1

process Michael our site supervisor played a crucial role in ensuring everything ran smoothly, keeping us informed at every step and promptly addressing any concerns or queries we had. His responsiveness and dedication to providing excellent customer service made the building journey stress-free and enjoyable. Also Piera our admin contact was fantastic to deal with. She was organized, efficient, and always available to assist us. Her professionalism and friendly demeanor made the overall experience with Fowler Homes even more pleasant. We are truly grateful to the entire team for their exceptional work and highly recommend their services.

Custom Acreage Home – We are currently building our custom acreage home which has been a family dream of ours for many years now. From the initial concept and design, their experienced team provided us with great advice and our floorplan is even better than what we could have imagined. Construction has been the most exciting stage yet as we can see our home really… Read more ·  1

starting to take shape.

Thank you to our site supervisor for providing us with regular updates and our CRS for her support in answering all our questions.

We look forward to handover in the coming months!