Freedom WA, Midland

They are not interested in necessary warranty work – My lounge was very poorly constructed and falling apart couldn't get warranty department, no phone or email address available. This situation ended up with me being badly scammed. Show details

Purchased in October, NO SIGN OF ITEM! – Purchased a leather sofa, leather lounge and single chair in October 2020 with a delivery date 17th December 2020. No contact from Freedom as to the delay, just canned emails. Got an confirmation email and a text message to say delivery would be today (Saturday 13th Feb) so cleared out the lounge room, cleaned floors and walls etc Delivery truck… Read more

turned up with ONE LOUNGE CHAIR. That's it. No sofa, no single chair. Delivery people have no idea. Multiple calls to Freedom and spoke to Robert (who was lovely) but they have no idea where my furniture is and consequently no idea when it will be delivered. We offered to pick it up but they can't let us do that because they have no idea where it is! Shocking customer service. Why take customers money when they KNOW they can't supply the product!! Can't rate the product because we don't have it!

They screw up then tried to charge us a 20% cancellation fee!! – Bought a console table, was told it was in stock and would be available in a few days. A few days came and went so we called to see where it was. Was told by unitrax that it wasn’t on the system so we went back to the store. We were told it would have to be cancelled and re ordered, system error blah blah. So we asked for a refund. Then she tried… Read more

to tell us we would have to pay a 20% cancellation fee!! Not bloody likely! That wasn’t a condition printed on the docket and seemed made up. We refused and got the full refund. The audacity of screwing up and then trying to make us pay for it!! We have spent so much money at freedom over the years and never had anything last or good service. I hate going to Harvey Norman but at least their service has been spot on!

Wonderful job by Angela – Angela provided an outstanding interior design service at Freedom Midland. She visited our home on 2 occasions to fully understand our requirements and her recommended solution met our needs perfectly. Show details ·  1

Friendly, proffessional staff and quality, on trend products – From start to finish staff were helpful and very obliging. Great follow-up and genuine engagement. I asked for advice on the colour choice of a rug and staff gave an informed opinion. They were bang on as when I got it home the rug home it did indeed sit perfectly in the space.  Show details

My home away from home – Since my husband and I have discovered freedom we have found the perfect store that fits to both of our styles. We love the setups within the store and the ever helpful staff that always give us new ideas and inspiration to make our home trendy and family friendly.  Show details

Very poor service. Cancelled my order – Very disappointed with Freedom Furniture. Placed an order in January 2020 and was promised a maximum delivery date of 4 weeks.I have made numerous phone calls and visited the store. Have had the same run around as the review titled BE CAUTIOUS placed by another customer. No update on when any furniture will arrive and told the same story. First… Read more

that my table was in quarantine( surely this can't take 3 weeks) and then that there is a problem with the computer system. I also had to pay full price upfront and am now sorry that i ever placed my order. Only wish i had read these reviews beforehand, but Freedom was recommended by a friend who placed an order many years ago. Things have obviously changed considerably since then, and based on my bad and ongoing experience i would never recommend buying furniture from Freedom. Just made another 300 km round trip to my nearest store for an update on my order, because no one from Melbourne called me back within 48 hours as promised last Saturday. I had decided beforehand to cancel my order and the staff were happy to do this. I explained why i wished to cancel and said that after reading reviews where so many other customers were having the same problems, one staff member laughed and stated"people are always quick to post negative comments". I was completely stunned that she would think this situation was amusing. The manager was very sorry and promised yet again that i would receive an order update next week. I have given them the benefit of the doubt and will wait one more week before i cancel my order. I am not hopeful.

think I have been scammed taken month – Taken month to organise pick up from Welshpool they say computer not working.could post order or use phone .But they don't seem to be able to.Maybe no one ther can wright.could order onlin quicker ,witch I will do next time then it will make sense if it doesn't turn up because of computer. Show details

Longest delivery in the history of time! – Ordered a lounge suite on the 7th of October and based the order on the fact that it was in stock. We are still awaiting delivery of the lounge 6 weeks later as their computer system upgrade is apparently not fixed yet. I think this is a lie as they surely would have fixed a computer issue in this time frame. Show details

No customer service and No delivery – I ordered 2 couches in August. They still have not been delivered. I have asked to be contacted by the customer service team, to be given some information and an ETA on delivery. I have had no contact and no information basically I feel I have been scammed at this stage! Looking at their social media pages and on here I can see this is not an… Read more

isolated issue. Very poor form by Freedom. I was planning on purchasing further products however I will never use this store again.

poor customer service! – the staff who serve me this morning so rude, grumpy and reluctant to talk ....answer question with "nope and nope!" could have chosen the better sentence! like I'm afraid no..felt like we inconvenient her.. poor customer service!! Show details

Looks good but recliner mechanism has broken after one month – Really upset and disappointed with a Carlton 2.5 recliner. Looks really nice but electronic operation has broken after only a month of use. Reported to Freedom, you have to do it by email. Now waiting for them to contact me, apparently I have to wait 3-5 business days. Rubbish service.  Show details

Faulty sofa – Purchased a sofa and on just over a week it had frayed and a hole had appeared. Also a section of the sofa was really rough compared to the rest of the panels, clearly fabric was sewn upside down. I have had someone review my couch and was told I would hear from freedom with a solution within 10 days, that was three weeks ago. Again I contacted them 5 days ago and still had not heard back. Monday I will be contacting accc. Worst experience!  Show details

Paid $1200 to get left with furniture too heavy for me – Purchased online. Rang store to organise delivery for a particular weekend. Weekend came and went with no contact. I phoned Freedom to ask when it would be delivered, they advised this weekend. Delivery guys came and left me with a massive box and informed me I put it together. Unfortunately I can't lift the display cabinet or move it it's… Read more

so heavy, so after paying $1200 I'm left with a massive cardboard box split open in my dining area, Styrofoam everywhere and a display cabinet laying on the floor until I can find someone to help lift it and put legs on it.

I've also purchased a couch from Freedom that I'm now dreading being delivered as it will also likely be delivered in a massive box in pieces that I'm supposed to assemble.

If I thought I had to put things together I'd buy something from Ikea for cheaper.

Favourite Shop – When you have inspiring and individual products with exceptional service it’s not hard to make this my first recommendation. I have always been so surprised by the quality with reasonable prices that Feedom offers. People always comment on how much they love my freedom items in my home.  Show details ·  1

I love Feedom! – I have purchased online and in store for years. Freedom always deliver on quality, choice and service including arranging delivery to Geraldton recently.  Show details ·  1

I received excellent customer service, very helpful got what I wanted! – I purchased instore though I checked it out online first. I wasn't disappointed and the office chair is perfect with my Freedom dining chairs.  Show details

Inspiration! – I love the styling and displays at FF. It helps you see how items can look in your own home, even down to the labelled paint colours on the walls which I have used in my own home. The stylists available with my Freedom membership are fantastic and the sales are great and prices are always reasonable.  Show details ·  1

Amazing furniture that's so durable and comfortable! – I am so happy with my purchase. Freedom continues to provide products of great quality and high standard! They are just amazing  Show details ·  1

Freedom gets me – I have purchased a number of items from the freedom store of which I have been able to take with me on the day or have picked up from the warehouse. I have only had to replace two items because the standard of finish wasn't up to scratch, it was picked up and replaced promptly. I receive emails and get ideas from them but prefer to see items… Read more

before I purchase them and often are tempted by other pieces in store.The freedom store fits my personality that's why I love it!!

I can't interior design – My purchasing process was fantastic. I arranged for one of your interior designers to come to my house and deck it out. It was 8 years ago and our furniture has outlasted 4 small children. Everything washes up amazing and so great we can just throw cushion and couch covers in the washing machine. I have no confidence in styling so have been saving… Read more

my pennies to use your decorating service and re vamp my home over again. I love freedom, have always shopped there before anywhere else.

Amazing, always something new and eyecatching – Instore. Excellent customer service and high quality products. The staff always discuss our need and help to find the best one which suits us,our budget and especially to our home.  Show details

Always find that perfect accessory! – Always find the perfect accessory and get inspiration from their layouts. Affordable options too for the bigger products that are also fashionable.  Show details

Style my whole house – We just moved into our first home and I have saved up and styled most of our house in Freedom starting with our benson and Lucas sofas I'm always inspired when visiting the store expecially the lovely staff at midland  Show details

I am FREEDOM OBSESSED!!! – Everything I have bought from Freedom has been an easy process and the staff have always been more than helpful. My entire house has slowly been "freedom-ised"!  Show details

Excellent service – The staff were so helpful. I was greeted by a staff member as soon as I walked in and then offered assistance by three other staff members whilst browsing the store.  Show details

My First Choice – Freedom meets all my needs. Quality yet inexpensive....Practical yet stylish....with a wide range of choice that changes by the season along with old favourites. What more could you ask!  Show details

#favorite homewares shop – I purchase my products in store. Staff are always friendly and helpful. Purchasing process always simple and products are always great quality.  Show details

Store service brilliant – After purchasing the barosa couch and the initial stuff around of reciving 2 faulty couches, we felt we were let down with you call centre customer service, however Miles at your midland store was absolutely fantastic, definitely your company's saving grace in our experience.  Show details