Furniture Bazaar Cannington

Very disappointed. I ordered and paid for the Alder 5 Piece Outdoor Dining Set online, only to get a phone call saying it’s actually a pre-order item and won’t be available until March 2026. Why list it as “in stock” when it isn’t? Now I have to wait another 3–4 business days for a refund to show up on my card. Show details

Poor quality look elsewhere – Purchased couch 14 months ago poor quality already broken, Purchased a care cover extend warranty plan through them as well claim denied - left with a couch that cost nearly 2 grand thats broken

Ripping money – I put order for pick up Unfortunately item cannot fit in my Ute Now I want to cancel order and they ask for 20% of total item Just unfair and unethical Show details

Head Office customer service lacking – Our second lot of furniture we had delivered, the delivery drivers were just going to leave the plastic wrapped furniture on the back patio and asked to sign that it has been received in good condition. Had no knife asked us to take the plastic off to inspect and they were very reluctant to put the furniture in the lounge which was right next to… Read more

where it was dumped under the patio. Our recliner lounge in the family room the cable operating the recliner frayed and snapped. We arranged to have it replaced and for the other recliner to be checked while they were there and any necessary repairs to be done. After replacing the cable in the first chair he sat in the second and said it was OK without even looking at the cable. Two and a half weeks later the other cable snapped. We argued about charging another call out fee because the repairman was too lazy to check it properly which would have taken an extra two minutes of his time to undo two screws and would have seen the cable was about to snap which we had pre arranged for him to do. Had to pay the extra call out fee. The last lot of delivery drivers and repairmen were lazy and couldn't wait to get back into their vehicle and leave. After this and other issues with this company we had advised them we will not be purchasing anymore furniture from them although their sales staff were great their backup and furniture quality was not.

October 9th 2019 Update: Poor customer service from Head office

We had issues with this Company charging a second call out fee to repair a snapped cable on one of their recliner chairs. The first chair was fixed and it was pre arranged to have the second chair checked at the same time to see that it didn't have the same fraying problem with the steel cable. A completely inadequate check was made stating it was OK, the cable subsequently snapped a few weeks later. This resulted in a second call out fee being charged and was asked to pay in advance before repair would be done. Contacted Consumer Affair and was advised that Furniture Bazaar had a case to answer due to the second call out fee being charged for a job that should have been done by the repairman while he was initially there. Consumer Affair were advised by the Company that the repairman only had one replacement cable on board and would have to return to base to pick up another one if it was needed which would have resulted in another call out fee being charged. Although it was arranged with the Company prior to the initial repair that the serviceman was to replace the second cable in the other chair if it was found to be badly worn requiring him to have an extra spare cable. The Company obviously lied to Consumer Affair about not having a spare cable on board or the driver didn't come prepared, either way the customer should not be charged for their incompetence. They refused to refund the extra call out fee after numerous requests. We had previous issues with their honesty, problems with delivery practices and product quality, some of these issues noted in a previous review. The Company appears unethical when issues don't go their way. Last time we will be shopping at their stores again as their Customer Service Department has no idea of customer service or interest in retaining their customers.

#Winning – We had been shopping around for a while and FINALLY Furniture Bazaar in Cannington was where every single item on my "fuss list" (as my partner calls it), checked out! In just over a year since our previous visit there, the service has been bumped up from 100% to 200%! This was by far the best service we ever have received from any furniture… Read more ·  1

stores around. Horshel was such a gentleman! His patience, feedback, and depth of creativity greatly reflects upon the customer service commitment. We totally loved how the store has modernised the whole shopping experience with the "personal shoppers" feel, the manner the purchase and delivery was all organised on their iPad from start to finish while chatting and laying on the suite we felt so attached towards stood out from anything we have seen before. A cup of tea would have been the cherry on the top. :-)

We don't usually do reviews, but this was exceptional! It was such a pleasure to for once feel less like "just another customer" but more like a welcomed guest in your HUGE "family room." Thank you!

Excellent quality hard wood- follow instructions on chairs! – I would like to say that the quality of the dining set I purchased is excellent. I don't understand why someone would purchase a soft pine setting somewhere else for the same, if not more, amount of money. I also want to make an admission :-P ... well in my haste to put the chairs together and get on to my next job I threw out the instructions for… Read more ·  2

the assembly of the chairs. I called customer support and they sent out a technician straight away to fix the problem. This is something I should of been able to do- had I followed the instructions. This level of customer service is rare today. Well a suggestion of "did you keep the instructions- we can send you again " or similar would of enabled me to assemble properly... (however still no excuse) ... I am intending on being a loyal customer of Furniture Bazaar in the future because the quality of what I purchased and their excellent customer service is top notch. Thank you!!

Thank you – Wanted to say a big thank you to Charles at the Cannington branch who was awesome with customer service. We were looked after above and beyond what he needed to Show details

Great Customer Service – Store is well laid out and sections are easy to find, Great range of products Nice quality trendy furniture My furniture came pre assembled so I didnt have to assemble it myself. Show details

Excellent service – Having shopped at Furniture Bazaar before we were sure we would again get excellent service which we did. They were patient as we decided which couch was the right one for us even though we visited them twice. Couldn't recommend them higher. Great value, great service and long lasting furniture, my last couch from them lasted 13 years and was in as new condition, only sold it second hand as we moved and it wouldn't suit the new house. Show details

Terrible protocols! – We purchased a coffee table, then had to drive from the shop to warehouse 2hrs later to pick up the product. Drive to the shop, then back home, then drive back to the warehouse 2hrs later to pick up the small coffee table. Service is terrible. Unsatisfied with the protocol's!! Show details

Customer service from pick up Cannington – Staff at pick up Cannington are lazy rude argumentative and dismissive of customers Waited on three separate occasions to be served Third time pick up staff member requested an apology for making him work 5 mins during his break period. After complaint to Furniture Bazaar received automated email from Furniture Bazaar As a customer I feel complaining serves no purpose

King bed – We recently purchased a King size bed as marked on the Clearance ticket only to find out after we got it home and assembled it that it was designed for a queen size mattress with overhang on three sides. A king size mattress will fit with 200mm sticking out the end. The manager was very rude and refused to discuss the matter asking me to leave the… Read more

store. When I proved them wrong they offered the money back. I have decided to cut the bed to suite my standard mattress.

Nice customer service but warehouse system is bad – I bought a 3 piece of bed and is great condition . When i went their i knew excelty what i wanted to buy because i was looking for a bed and researched a particular bed and was special on furniture bazaar . The offer was -$450 for 3 piece , great deal . And the person in store also explained more about this bed and was impress . We bought it and… Read more

after few days we went to warehouse to pick the bed . There was no attendant present . We searched for a person and finally a person half sleep was found . We handed them out paper and he was not sure where to looked at it . He was going from one place to another For minutes and minutes . After half and hour another indian person comes and look at the paper and tell the person the excatly where it is . He bring the stuff half way and tell me to take it . He didnt help me to load in our ute . It was heavy . He was u trained and unhelpfull.

Not Pushy – Huge store with a great variety of furniture to choose from. Friendly greeting as I entered the store and was allowed to roam the store freely without being annoyed, but I knew help was there if I needed it. I was looking for an entertainment unit and had an idea of what I wanted, finally I asked Lea who was very helpful and friendly to deal with. Found what I wanted and am very happy, just what I wanted. Show details

SO YOUNG BUT SO WISE – When we arrived we went upstairs to bedding. A young man came to us and greeted us enthusiastically.... After hearing our request showed us beds and bases... some more expensive than others. He understood our needs and a bed was agreed on. While doing the paperwork Daniel continued chatting to us My aunt commented on his hair stating he looked… Read more

like a member of a band from the 50's but he would not remember the bank. He immediately said that he did remember such a band and he was not that young!!! We all had a laugh!!! Delivery want prompt and on time and the experience was easy. We would definitely go back to Furniture Bazaar Cannington

Service – We went to the store to look at a chair. Ended up with a lounge suit. Daniel was really easy to work with, and really helpful. Great service. The Lounge was delivered when advised and the guys were great. Show details

perfect great staff and great products – we are building our house and it will be ready in couple of months. so we thought we will start looing now. we went to Cannington store. Store looks really good and items look great. Staff came to help us not pushy at all. they gave us the option of storage as well without any charge for few months. we just have to go home and measure and will come to buy. Show details

The worst customer service ever – I have purchased $15k worth of stuff and they refused to hold for even 1 week (asking $395 extra to hold) and when I asked that by mistake I have purchased wrong thing and haven’t opened it; Can I exchange it and will pay the difference between both items but they refused it (without asking the reason) in a very unprofession and rude way. Disgusting Show details

Found our perfect lounge – A big furniture display which is well laid out and the service was excellent. Thanks Geoff. The prices are competitive with other stores.We will shop there again in the future. Show details ·  1

Mattress – Looking for a new mattress and tried many other stores first. Went to FB Cannington and with help and advice from Geoff we purchased a Q Size mattress at the right price. Thank you Furniture Bazaar. Show details ·  1

Very pleased – Went to the Cannington store and found a bargain in the clearance section on the Venus chaise and lounge. My kids and I love it. Comfy and also looks great. I now want the ottoman that goes with it. If I win the $100 then Im going back to buy it. Fingers crossed. There are a few other things I'm interested in. I'm glad I went and had a look. Parking right outside the door and easy to get to. Thanks Furniture Bazaar, Cannington.  Show details ·  1

New lounge – Nice big store which is well laid out. Some good bargains. Professional staff who are not pushy. Geoff and his colleague were very attentive. Lovely furniture.  Show details ·  1

Great Service with Great Product with Great Value of Money – Got Really Good Service from Geoff With good product information and delivery was made to our house on time and with in very short time frame excellent service 5 out of 5 perfect  Show details ·  1

Good quality of furniture,. Great service – Furniture here is the best for my house, good spending. Love the service from GEOFF. Thank Furniture bazaar. Matthew taylor  Show details ·  1

Excellent Service – Very satisfied with the superb services by Geoff our salesperson and Furniture Bazaar! Delivery was arranged on time and without any hassles of installation.  Show details ·  1

Great buy! – Geoff has been very helpful with the selection of the mattress and base to fit within our budget. Not pushy and he let us spent our time trying out the available mattresses to find which one we prefer. Product was delivered on time and we are very satisfied with the buy. Will be back  Show details ·  1