Fuzenet have the most appalling customer service ever. I had trouble with my internet not working and called them for assistance. After a week and half of no internet and having to call them 4 or 5 times, each time them promising to call me back yet them never doing so, they never fixed the issue so I decided to change providers. This company is absolute crap. If you’re thinking of joining don’t you will definitely regret it. They don’t care about their customers and make zero effort to help you.

Good internet connection Long waiting time over the phone though
But finally everything get sorted out Thank you Mohak for helping with this
Fuzenet provides reliable network. Ian trying to make up for 30 words here

Nehul Mankotia helped me patiently to solve my query regarding a billing issue. She was quick to find out the system error and revert it immediately. Got my funds credited back to my account. Quick, polite and such a wonderful service. Happy to be a Fuzenet customer, always!

I called Fuzenet, but they wanted a $300 connection fee and i said NO. They said they will see what they can do and call me back. I got a call almost a month later after i connected with ezinternet services (great service and great connection). and fuzenet said i am connected with them. As i am on fibre optic and they do not even know my PON number (needed for connection), i said no i am not. they wanted to bill me almost $100. they do not have my payment details as i have never proceeded with them, so they sent a bill adding $10. i called and said no i am not with them. 2 weeks later i get a $225 bill from them. They simply will not stop.

Mitchell was professional throughout, im very happy with the service, especially after 3 other employees failed in connection me. Once again thanks Mitchell really appreciate your patience and professionalism , I hope to connect with you if I have future issues.

Thank you so much Ben for your utmost commitment and cooperation. you were really helpful and you followed up my issue step by step to figure it out. I appreciate it.

Have been with Fusenet over a year even upgraded to the 50/20, bought a new router modem and have had so many issues it's unbelievable I've had the same problem escalated about 10 times gets fixed for a few weeks then back to dropping out all the time. I've tried everything they say and it's not on my end it's just a bad connection in general. The speeds are fine it's the connection itself.

The connection is great and the service is fast. I had a minor service issue but the support team were friendly and helpful and ensured it was fixed promptly and efficiently.

We moved in to new place and I was helped in setting the WiFi NBN connection up and running with no issues from day one by friendly online assistance. Happy we choose to continue with fuzenet with our move.

I was having issues with the connection provided the team at Fuzenet were quick to sort the issues and when identified the customer service representative James went above and beyond to assist me with the outage and provided not only the fix in a swift and timely manner but followed up to ensure that I had a working service and that I was happy. True "Customer Service" brilliant effort James.

Just got off the phone with tech support and man the service was just great the Tech Mohak was very good got me connected in no time thank you for you help much appreciated hit him up for any Tech and Support cheers mate.

I was previously with Ultranet and was automatically moved to Fuzenet when Ultranet went under. I had to get a new router to get the speeds I was paying for and be able to have a stable connection but couldn't get the router to connect to the internet. My apartment complex had a preinstalled box that connected to the internet previously so I wasn't sure how to connect the new router with this box. I called the support line and Anthony was very patient with me as we went through the process to connect my new router to the internet, despite the c...

Been with fuzenet for about 3 years now. Really happy with the service. The network was only down once in that time. Customer service is really good too. I’m happy to recommend.

I mistakenly tried to set up the device myself. I then called Fuzenet and spoke to Mohaq who calmed me down and then very patiently led me through what turned out to be a very simple set up. Tvm Mohaq!

Jaekob was a huge help. I’m in the midst of moving and didn’t know what to do with switching internet providers to NBN. He was very helpful, explained what would happen and made the process as seamless as possible. Great service!