5 photos
FuzeNet
3.1 from 982 reviews · View Statistics
See the Best Internet Service Providers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by FuzeNet

Reviews

  • Value for Money
    3.5 (401)
  • Transparency
    3.5 (378)
  • Customer Service
    3.8 (454)
  • Adequate Speeds Yes (271) · No (123)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
ianohara92
ianohara92Sydney, NSW

Increased the bill within one month of signing up and failed to produce even half the speed i pay for. WARNING STAY AWAY

published

Paid for 50Mbs, I struggle to get 20mbs and this isn't even during peak period. Not only this but when I received my first bill they increased my plan from $69 to $79. See you later Fuzenet I will be changing providers.

  • Thumbnail
  • Thumbnail
Value for Money
1/5
Transparency
1/5
FuzeNet
Customer ServiceFuzeNetSend a private message

HI ianohara92,
I'm incredibly sorry to see the poor delivery on your service, can you provide me an account number? I'd love to get these issues addressed and show you we can deliver a high quality service

Similar opinion? Write a review on ProductReview.com.au!

Great support highly recommend

published

We had lost our internet connection and I was able to call and speak to an actual person Brandon who was wonder and was able to help over the phone and we now have our internet back up and working, I now have a happy husband who can watch netflix. I would highly recommend Fuzenet

Value for Money
5/5
Transparency
5/5
FuzeNet
Customer ServiceFuzeNetSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Joey T
Joey TGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Great service, helped me get the issue resolved asap!

published

While actually reaching a customer service member took three lengthy call attempts, once I got through, I was assisted by Eu-Jin who was friendly, patient and talked me through the solution clearly. Great service!

Value for Money
4/5
Customer Service
4/5
FuzeNet
Customer ServiceFuzeNetSend a private message
Similar opinion? Write a review on ProductReview.com.au!

MATT CELESTE: Excellent service.

published

Dear Fuzenet,

I'm moving to a new apartment and I was looking to shutdown the service, but after a conversation with Matt I change my mind and decided to continue with the service in my new apartment.

Thank you Matt.

Transparency
5/5
Customer Service
5/5
FuzeNet
Customer ServiceFuzeNetSend a private message

Hi Andy,
Thank you for taking the time to leave a review for Matt C, we are glad to hear you have enjoyed the service with us!
I'll make sure this gets back to Matt C!
Please let us know if there is anything further we can do to assist!

Similar opinion? Write a review on ProductReview.com.au!
Internet Service Providers

Find out how FuzeNet compares to other Internet Service Providers

Know better, choose better.

Compare all
Felicity S.
Felicity S.South East Queensland, QLD

Corey is the best!

published

I sent an email late on Friday night saying my internet was slow. Corey emailed me the following day with some tips to try to rectify the issue. When these didn't sort the problem he promptly phoned me and helped me to change my internet set up. He was helpful, knowledgeable and it was clear he really wanted to get my issue sorted. Thank you very much.

Incentivised Review No
Adequate Speeds Yes
FuzeNet
Customer ServiceFuzeNetSend a private message
Similar opinion? Write a review on ProductReview.com.au!
G M Miller
G M MillerMetropolitan Adelaide, SA

Thank you Sam B

published

I have experienced continuous problems with my landline, which were quickly fixed for a while, but the problem frequently reoccurred. On this last occasion when I reported it, Sam B immediately responded and corrected it remotely and identified the problem was with the Router, which would be replaced and he would personally come and set it up. He came in his own time and was polite, friendly and efficient. He also checked and re-set other devices that were connected to the Router for me. I could not praise his attitude enough, he was most helpful, kind and had a thorough knowledge of his profession. Thank you for your all help

Value for Money
4/5
Customer Service
5/5
FuzeNet
Customer ServiceFuzeNetSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Andy
AndySydney, NSW

Finally sorted my internet (2.4Ghz interference)

published

Finally sorted my internet, too much interference on the 2.4GHz band (apartment building), changed to dual band modem, now on the 5GHz band and flying. Got excellent support from Eu-Jin, thanks for your help.

  • Thumbnail
Value for Money
4/5
Transparency
4/5
FuzeNet
Customer ServiceFuzeNetSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Related Articles

Previous
Top Internet & Mobile Phone Service Providers in 2020!

Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) categories in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

Wendy Z.
Wendy Z.
top-internet-mobile-phone-service-providers-in-2020
10 ways to improve your home’s internet connection

Does Netflix keep lagging? With the rain keeping more people at home, it’s not uncommon to see internet speeds slow to a crawl. Here’s a checklist of what to do to speed your wireless connection up before you call your internet provider.

Clara V.
Clara V.
10-ways-to-improve-your-homes-internet-connection
Next

Phone operator is excellent. Thanks Eu Jin

published

Fix problem right the way in a few minutes. He is polite, patient ,also has good job knowledge & understand
what customer concerned. Hope the staff who handle request through e-mail will respond same efficiency as Eu Jin

Value for Money
5/5
Incentivised Review No
Start DateJune 2022
FuzeNet
Customer ServiceFuzeNetSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Thanks, Majh

published

Thank you, Majh.
He is great.

I can not say thanks enough for your kindness.

You were very patient and helpful for me to connect my internet servce today.

It could not be better.

Value for Money
5/5
Transparency
5/5
FuzeNet
Customer ServiceFuzeNetSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Internet Service Providers

Find out how FuzeNet compares to other Internet Service Providers

Know better, choose better.

Compare all
Peter
PeterSydney, NSW

Fuznet provides an excellent option for loyal customers.

published

Please stay with Fuznet for the long term since the company provides a good option for loyal customers. I strongly recommend this service provider.

The overall speed under the 100/40 NBN plan is great, and the stability and connection is so fast.

FuzeNet
Customer ServiceFuzeNetSend a private message

Hi Peter,
Thank you for taking the time to leave a review, we are glad to hear you have enjoyed the service with us!
Please let us know if there is anything further we can do to assist!
-- Matt

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

tinks
tinksSouth East Queensland, QLD
  • 2 reviews

Numerous outages

published

We have had numerous outages, we were supposed to have an update last month and a new router, neither occurred. Just spent 15 minutes with Michael who was fantastic in getting us reconnected.

Value for Money
3/5
Customer Service
4/5
FuzeNet
Customer ServiceFuzeNetSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Krish
Krish
  • 2 reviews
  • 1 like

Worst provider - Another bad experience after my initial review

published

I canceled my account following up on my last review. I was charged the next fee because it was only 10 days notice. A month later I was charged another fee. I was promised a refund after calling but no credit after 10 days.. called them again this afternoon and the response , “ the credit is still not processed and not much we can do. There is not timeframe and it will be processed when it’s processed”
There are much better providers, stay away from this one

Value for Money
1/5
Transparency
1/5
FuzeNet
Customer ServiceFuzeNetSend a private message
Krish
Krish

3815719

Similar opinion? Write a review on ProductReview.com.au!
Internet Service Providers

Find out how FuzeNet compares to other Internet Service Providers

Know better, choose better.

Compare all

Informative helping hands

published

I am quite frustrated about how to get a suitable router, Eu-Jin is very helpful and patient to me and answer all my questions as I have zero knowledge about internet or installation. Thanks so much!

Customer Service
5/5
Incentivised Review No
FuzeNet
Customer ServiceFuzeNetSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Adam
Adam
  • 2 reviews
  • 1 like

Helpful and quick

published

Had issues with my internet, Tahajib helped me out got it all fixed up and was fun to talk to as well. Rocky start with Fuzenet but teething issues are normal but 100% smooth with their support team now.

Value for Money
3/5
Transparency
3/5
FuzeNet
Customer ServiceFuzeNetSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Super helpful and very clear when explaining!

published

Just connected so not sure whether it works yet. But very helpful team members over the phone and super easy and quick to set up. Seems to be good internet so far.

Incentivised Review No
FuzeNet
Customer ServiceFuzeNetSend a private message

Hi Elizabeth,
Thank you for taking the time to leave a review, we are glad to hear you have enjoyed the service with us!
Please let us know if there is anything further we can do to assist!
-- Matt

Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Dale
Daleasked
NBN 100/40 (The 100)

After one month the customer service told me they have cancelled the plan, a new monthly bill from Fuzenet arrived my inbox!!!!! Why I still need to pay even after the plan was cancelled? Stop stealing money from me!!

No answers
Was a customer
Was a customerasked
NBN 25/5 (The 25)

I am very upset with the process of Uniti complaints I had called and emailed about being iver charged I then get emailed by Pablo who told me he would be waving me bill due to having no internet for 3 months to then have pablo call me and tell me he won't give me the money back because the company is broke. I am really upset by Pablo . To who ever is in charge I recommend sitting you people down as you have now lost me.

No answers
Rex
Rexasked
FuzeNet

Can shams please come work for my company Shams was very helpful in helping me set up my Netgear modem/router, from the moment I spoke shams I could tell I was in the right hands. Fuzenet team are easy going and I have never had any issues.

No answers
See all FuzeNet questions

Get an answer from our members and FuzeNet representatives

FuzeNet

Details

Compare all 5 FuzeNet
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $69.95$79.95$89.95$119.95
Typical Evening Download Speed 24Mbps42Mbps79Mbps
Max Upload Speed 5 Mbps20 Mbps40 Mbps25 Mbps
Service TypeNBNNBNNBNNBN
Packages AvailableStandaloneStandaloneStandaloneStandalone
ContractMonthly and Set PeriodMonthly and Set PeriodMonthly and Set PeriodMonthly and Set Period
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Max Download Speed 25 Mbps50 Mbps100 Mbps250 Mbps
Compare all 5 FuzeNet
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.