FuzeNet

In one word: THIEVES – I was living in a tower in Melb CBD and was on a 12 month contract, just like my lease, with another service provider. mid-term Fuzenet took over sending us an email that everything would be according your contract and there's gonna be no inconvenience. Now after moving out I got a bill for $100 EARLY TERMINATION FEE. called and they told me your… Read more

contract had one more month to go, as if I had a 13-MONTH CONTRACT!!! and they say we don't have any data from your starting date so basically that's what we say and you have to pay this! I asked to talk to someone who can help find that data or whatever and the "customer service" guy put me on held for 25 MINUTES until I gave up and hung up. I don't know how they can easily steal from people with government just watching!

More time off than on – Being limited to providers due to Opticom feed not nbn we picked fuzenet net to supply our internet it started well enough for the first few months but then it was problem on top of problem we would have coverage for a few minutes only to have continued drop outs going for weeks on end. At one stage we had a technician come out only to inform us… Read more

that we had no internet feed when fuzenet where contacted again after some time we were informed that they had a server issue this fixed the problem for a very short time only for the same problem re surface worst than ever and unable to be resolved. In the end we changed provider to internode and have not had any issues since. In stating the continuous problems we did have with fuzenet net l do believe each time l made contact to have the issue resolved the customer service and technical people did try to help but for what ever reason either did not have the knowledge or the system could just not cope with the volume of customers trying to be serviced.

appalling customer service – I cancelled my service as I moved and Fuzenet have been harassing and threatening me claiming that my account is overdue and I owe them $22, despite me having paid up until the day I moved and disconnected the service. They are threatening to refer my matter to their debt collection agency and my 'debt' recorded against my credit file. Absolute joke and appalling customer service. Fuzenet were recently acquired by Aussie Broadband. Show details

Amazing tech support – So my service went offline for more than 12 hours. So I was worried and frustrated as I needed connectivity to work from home. Jesse was knowledgeable, patient and efficient. He managed to get me connected just in time for my shift. Which is everything I needed. Everything from knowing how to fix my net gear model router to getting all my setting… Read more ·  1

changed. Best of all he made sure I was completely online and active before leaving the call. Can’t thank him enough.

Very helpful AND friendly – After waiting almost half an hour to be connected to a customer service team member, Anne was wonderful to liaise with. She checked my query and provided me with an answer for it, all while bring extremely courteous. Show reply

Highly efficient support team – Called fuzenet to organize transfer connection. After about 1.2 hours of waiting, I finally got to Joe Head. and he was very efficient and knowledgeable. Diagnosed my problem & Fixed my new connection in a few seconds. Thanks! A++++ Show details ·  1

Terrible – Don’t believe any fake reviews on here. READ THE 1 STAR REVIEWS and heed their warnings. Fuzenet are shockers. I believe they are just not answering their phones for tech support. I waited 2 hours on hold to progress from #33 to #28 in the queue only to get cut off. Funny that if you call to sign up they answer straight away. I was offered a… Read more

promo - in writing and now they refuse to apply it and also state that they don’t have any notes or recordings/transcripts to look back on. How convenient. Save yourself a massive headache (even if you have to pay a little extra) and go with a better provider one that answers their phone when you need it most.

Impossible to cancel – The connection was great until a nationwide outage where we were left without a connection for roughly 2 weeks. My household took this as an opportunity to switch to a more suited plan for us. I have sent multiple emails and made phone calls requesting to cancel my plan, I was initially told it would take 30 days to disconnect. Months later I am… Read more

still being charged monthly for a service that is not being used. I have lost access to my FuzeNet/Uniti/AussieBroadband account and there is no possible way to remove my direct debit details or even log into my account. This is now being disputed with my bank as I have not found a resolution with your company.

Terrible customer service – Impossible to get on the phone with them, when I finally did after hours of wait time the customer service rep was unable to comprehend anything and hung up on me (this has occurred twice). Makes cancelling extremely difficult. Show details

Cancelling the service is difficult – Cancellation is only possible over call, which is a ~1 hour wait time and behind unnecessarily many menu options in the call. If you want to cancel when the your contact ends, you have to call after it ends, no premature cancelling. Breaking the contract costs over 300$(!) even if you only have one month left! The only bright side is that level 2 technical support is excellent. Show details

My Internet is Back!!!!!!! – Life without inter was devastating I couldn’t complete my online courses, banking, searches etc.Annette made sure my internet was restored. I had waited 2hours 45 minutes then got cut off but Awesome Annette called me right back… Thank you so much for your professionalism…. Show details ·  1

Worst internet provider ever!!! – Been trying to have my service cancelled for 3 weeks with absolutely no luck at all to speaking to someone, spend hours upon hours on hold with the call disconnected at the end, no response from emails no customer service what's so ever, internet is totally unreliable always dropping out , service is done all the time. Run run as far as u can from this provider absolutely dreadful. Show details

Since my review 5 days ago my internet service is still down! BTW the 5star review below this is FAKE written by Fuzenet – Since my last review fuzenet promised tech support would contact me straight away. 5 days and in count and no calls like they promised. My internet has now been off for 10 days and no explanation or anything has been provided by fusenet. They simply do not care and have given up. WARNING STAY AWAY. Don't be fooled by all the fake 5 star reviews… Read more

like the one below this review. They are fake profiles created by fusenet to trick unsuspecting new customers into signing new contacts. WARNING, STAY AWAY FROM THIS COMPANY!!!!!!!!!!!!!!!!!!!! You will regret it and they will take your money but not provide you with any service.

Everything about this company is a lie. The 5-star reviews are fake, the feedback are a SHOW – They just pretend to care customers by leaving feedback but never actually reply your call/email to resolve problems. Slow speed, poor service, frequent disconnections. Emails are never answered and phone calls always require waiting for over an hour. In the end, they can't solve any problems. Staff never keep their promises. I applied for… Read more

cancellation on 31st of March, but they postpone my application on purpose. And later request 30-day notice for month-to-month plan. Cancelled on 31st of Mar and fully paid until 18th of Apr, but Bank Account stilled being debit on 2nd of May. What a joke!

Beware of this terrible company and stay far far away from it.

Service from Liam and Ben – Just want to say a huge thank u to both Ben and Liam for their help in getting our internet up and running. They were both very patient, and worked to get our system up and running. Extremely pleased with their help. Thanks Show details ·  1

Big thanks to Anne – 2/5 feeling for service disconnect/dropout for almost a week and previous brush off and lack of eta/resolution from previous reps. 5/5 rating to Anne for going out of her way to help fix the solution. Amazing care and support provided from Anne and was dedicated to get my net back up and running! Fuzenet is lucky to have her. Thanks Show reply

A company without credibility, lies one after another. I wish I could rate 0 – Their internet speed is extremely slow and frequently disconnects. Even with a cap of 50/20 mbps for $70 per month, it's almost impossible to connect at night. When I signed up, the salesperson promised that if the network didn't meet the standard, I could cancel for free, and I signed up for a months-to-months plan. However, when I applied to… Read more

cancel, they told me that I had to pay for an additional month because of the 30-day notice requirement.

I have called countless times (waiting for an hour each time) and the issue still hasn't been resolved. I later wrote a complaint, and a staff named Matt promised to help me fully resolve the issue, refund the money to my original account, and offered me three months of free service as an apology. ( According to what is happening later, this is just a way to persuade customer back again). Since I had already switched to another provider, I declined the offer but reiterated my request.

The staff(Matt) assured me on the phone that the money would be refunded. But when I asked him to send an email summarizing our conversation, he never sent it through. After about 10 days, I received a new bill, asking me to pay for the next month. What a ridiculous request!! I've cancelled a month ago and I've paid off all bills.

When I called, they denied everything and wouldn't answer the phone. Another colleague answered the call and said that Matt was not in the office and transferred me to the reimburse department, where I waited online for 1.5 hours. Eventually, the person in that department said that he had confirmed with Matt that there was no such thing as a refund and 30-day notice requirement still applies. So, I called back to look for Matt, but his phone can never be get through.

They are a group of scammers with no credibility. I hope everyone stays away from this terrible company in the future.

Nightmare !!! – Absolute joke. Have been without internet since Friday 21st April. Had to wait two hrs on hold yesterday to be told we would be getting our connection today. Hasn’t happened. Extremely disappointed customer. Show details

Fusenet incompetence at its best – 3 days and counting without internet I understand theres a major outage, 2 hrs on hold only to be told I need to be home to re authenticate the modem…no mention of this of their FB page some basic communication from Fusenet could have avoided both parties wasting each others time Show details

Rubbish – Terrible service, internet has been down for a few days now, called the tech service team and they didn’t seem interested at all…do not waste your time. Will hopefully be able to change to a Different provider shortly. Show details

Only because Jeffrey F helped me – I have bad review yesterday as the customer service representative did not bother to check what actually happened and generalised the out come as unplanned outage; which did not help at all as there as other users in the same building where I stay were not affected at all. Jeffrey was able to fix the problem and help me to reinstate the internet service. Show details ·  1

Absolutely rubbish service support – Absolutely rubbish service support. Hanged up calls all the time you call. When there are outages, no way to find status on fb or webpage. Also, most 5star reviews here most likely all faked. Show details

Fantastic customer service – Grateful to Joe Head’s customer service. He immediately responded to our email and offered a solution. He has been easy to communicate with. Thank you, Joe! Show details ·  1

Fantastic customer service support – Liam was very very helpful with getting my Internet back up and running, guided me through the steps and procedures to get me back on online Very professionally and his job Show reply