FuzeNet

Paid for 50Mbs, I struggle to get 20mbs and this isn't even during peak period. Not only this but when I received my first bill they increased my plan from $69 to $79. See you later Fuzenet I will be changing providers.

We had lost our internet connection and I was able to call and speak to an actual person Brandon who was wonder and was able to help over the phone and we now have our internet back up and working, I now have a happy husband who can watch netflix. I would highly recommend Fuzenet

While actually reaching a customer service member took three lengthy call attempts, once I got through, I was assisted by Eu-Jin who was friendly, patient and talked me through the solution clearly. Great service!

Dear Fuzenet,

I'm moving to a new apartment and I was looking to shutdown the service, but after a conversation with Matt I change my mind and decided to continue with the service in my new apartment.

Thank you Matt.

I sent an email late on Friday night saying my internet was slow. Corey emailed me the following day with some tips to try to rectify the issue. When these didn't sort the problem he promptly phoned me and helped me to change my internet set up. He was helpful, knowledgeable and it was clear he really wanted to get my issue sorted. Thank you very much.

I have experienced continuous problems with my landline, which were quickly fixed for a while, but the problem frequently reoccurred. On this last occasion when I reported it, Sam B immediately responded and corrected it remotely and identified the problem was with the Router, which would be replaced and he would personally come and set it up. He came in his own time and was polite, friendly and efficient. He also checked and re-set other devices that were connected to the Router for me. I could not praise his attitude enough, he was most helpful, kind and had a thorough knowledge of his profession. Thank you for your all help

Finally sorted my internet, too much interference on the 2.4GHz band (apartment building), changed to dual band modem, now on the 5GHz band and flying. Got excellent support from Eu-Jin, thanks for your help.

Fix problem right the way in a few minutes. He is polite, patient ,also has good job knowledge & understand
what customer concerned. Hope the staff who handle request through e-mail will respond same efficiency as Eu Jin

Thank you, Majh.
He is great.

I can not say thanks enough for your kindness.

You were very patient and helpful for me to connect my internet servce today.

It could not be better.

Please stay with Fuznet for the long term since the company provides a good option for loyal customers. I strongly recommend this service provider.

The overall speed under the 100/40 NBN plan is great, and the stability and connection is so fast.

We have had numerous outages, we were supposed to have an update last month and a new router, neither occurred. Just spent 15 minutes with Michael who was fantastic in getting us reconnected.

I canceled my account following up on my last review. I was charged the next fee because it was only 10 days notice. A month later I was charged another fee. I was promised a refund after calling but no credit after 10 days.. called them again this afternoon and the response , “ the credit is still not processed and not much we can do. There is not timeframe and it will be processed when it’s processed”
There are much better providers, stay away from this one

I am quite frustrated about how to get a suitable router, Eu-Jin is very helpful and patient to me and answer all my questions as I have zero knowledge about internet or installation. Thanks so much!

Had issues with my internet, Tahajib helped me out got it all fixed up and was fun to talk to as well. Rocky start with Fuzenet but teething issues are normal but 100% smooth with their support team now.

Just connected so not sure whether it works yet. But very helpful team members over the phone and super easy and quick to set up. Seems to be good internet so far.