Garden Express Online store

My partner brought 3 roses and one failed to grow asked for a replacement they wanted a picture emailed the picture and then they wanted us to dig up the rose and check something I told my partner to tell them to forget it as your a rip-off, do yourself a big favour do not order from this rubbish company!!

Perfect! – My plants were posted the same day I ordered; they arrived in record time, looking so fresh and green, beautifully packaged, with their soil still damp - truly amazing for being transported in the height of summer. Renee's customer service is second to none and I've already put in another order, which I know will not be the last - so pleased I found Garden Express! Show reply

Shipped to WA – My order was despatched on 31 Jan and arrived on 7 Feb. All the plants were in excellent condition considering they’d been boxed for a week. I was very impressed with the packaging. Would happily recommend this company. Update: I potted on the Fairy Magnolias - all three doing well with new growth. As soon as the weather cools a bit they will be planted in the garden. All the pig face plants are healthy and will also go into the garden soon. Show reply

Magnolia fairy blush – Order my plant Thursday and received it on the Monday, pot still nice and damp. Few yellow leaves but to be expected after being in a box for 4 days. Hopefully it will be a beautiful tree in years to come. Would recommend with the service I just received. Happy gardening Show reply

Absolutely disgraceful.... DO NOT BUY FROM THIS COMPANY....PLANTS DELIVERED HALF DEAD...TRIED TO CONTACT CUSTOMER SERVICE...SENT TWO LOTS OF PHOTOS...JUST IGNORED....APPALLING QUALITY AND CUSTOMER SERVICE.

"ANZAC Day Specials Save 40, 50, 60 up to 70% OFF – Lest We Forget & Celebrate with Savings!" ... so disrespectful to be send emails on ANZAC Day and use that to celebrate ! Could have waited a day before alienating your customers.

BUYER BEWARE - Whilst I did receive a refund from this company I would not purchase from them again. Their warranty does state that photos should be taken of the faulty plants upon arrival but I was unable to do so at my age (I am 80 ). Anyway, read their warranty to make sure you can adhere to it; but my advice is - purchase from a nursery as… Read more

you can see what you are buying. Also one well known hardware/nursery has a 12 month warranty on plants which they do stand by. I must admit I did not think that such poor gauras - butterfly plants (which virtually grow in cement!!) would be sent to me and out of the 20 plants, 12 have died and the rest are just holding on......

Unsatisfactory – Directions were given to leave box on front porch as we have no transport to access the post office. However the box went to the Post Office over a hot weekend and the plants were expiring when a friend picked them up. Thought the plants were very small for the price.

Waiting several weeks for delivery – After waiting weeks for my delivery I wrote asking for an ETA. Was told they expected stock to their store by 14 October. After waiting another week after the 14 October was advised that the website indicated delivery would be available after the 14 Oct. I didn’t see this notification because it was in tiny print at the bottom of the web… Read more

details. Why they can’t put such vital information in normal print at the top of the advertisement where it can be seen easily? They hide it as far away as possible. As I told them, if it was made clear that a lengthy delay was in place, I would not have placed my order. Didn’t even like the tone of the emails by their customer service team. Will never use or recommend again.

Garden “Express” – My first purchase at Garden express online. I have ordered some plants 20th March and they dispatched 25th. They didn’t consider Easter long week end? Now my parcel is stuck at somewhere and estimate delivery is 2nd - 5th April. It means the plants in the box for 7- 10 days. I’m afraid if the plants are not good condition… definitely they are not Garden “Express”

Plants on line – Garden Express plants online where fantastic to deal with Had some plants sent from them and they looked a bit sad.I reached out to them and even without asking straight away they replaced them .With out a doubt I highly recommend them. So thanks again the staff at Garden Express Regards Mark Power Show reply

Not Express, big thumbs down – Firstly it took 2 weeks to finally tell me that they did not have the stock I ordered. I initiated contact 3 times, they did not bother to advise me along the way. In the end the whole (large) order was cancelled. They are in no way an "express" company and they sell items on their website they don't currently have in stock. Too risky to send… Read more

money up front to then wait weeks to get the money back on their failures.

ETA in response to GE The order was placed on 07/01 and it was not till the confirmation email came through after payment that there was any indication that you were closed till the next day. I was told over the phone on 18/01 that the items I ordered were not in stock and that there was NO ETA on when they would be available. I then opted to cancel the whole order. One of the items I originally tried to order was blocked by the cart so your inventory in the database on that item seems like it was correct. The 21 a items I was able to order via the cart were the ones you did not have in stock when the order was placed but you still allowed them into the cart and to be paid for. The only reason I found this out is after 3 emails to you I was finally called to say you did not have the stock. Therefore you are selling items that are not currently in inventory. That can happen however the really poor part is that you did not inform me immediately, instead it took me contacting GE 3 times to finally get the truth. Do not put this back on me, I placed an order and paid for it in good faith, your company failed in the transaction and failed to provide quality customer support.

Beyond disappointed – My order arrived today and one plant is all mouldy and dying, the other isn’t much better. Both were tightly root bound. They were intended to be given as Christmas gifts but obviously not in this condition. Hopefully I can bring them back to life. Won’t be ordering from this online store again.

Garden Express Online store is a Gardeners Delight – My Hippeastrums Mixed arrived all good big sized fresh bulbs, plump, fresh and strong roots just a pleasure to receive. Bulbs carefully packed with shredded paper protection and a helpful planting guide. Having just paid $35.00 plus postage to another well know bulb grower for one big bulb that the grower's internet page assured his buyers he had… Read more ·  3

seen flower arrived as two tiny shrivelled unwrapped bulbs. I would recommend Garden Express Online store for any bulb purchases.

Plants arrived in totally unacceptable condition – I purchase to native pig face plants and when they arrived the stems on both plants were brown and shrivelled. I contacted them and ask for advice as to how to save my plants and received no response. I will not be buying from the place ever again.

Advertising looks great but is deceiving – Yes garden express really know how to pack the plants good but for what you pay for and the quality is another thing and when you receive the plants they usually look nothing like in the picture, how do they keep getting away with this.

Online Orders – I can't say thank you enough I have ordered plants on numerous occasion. The plants and bulbs have always been in great conditions. Well packed and fast postage

Was this a scam? – I ordered a “rare” pink hydrangea for over $50. It arrived well packed and I planted it in a pot using top quality potting mix. (Unfortunately I didn’t keep the label). It flowered late in the season but guess what? It was WHITE! and looked suspiciously like an established not rare hydrangea already in my garden. On reporting this to… Read more

Garden Express along with photos I received a reply … a lecture about hydrangea colour and soil type an an offer to sell me a colour agent for the soil! Non customer service is one of the problems of on-line shopping I guess but can they get away with treating their customers with disdain?

Kangaroo couple stakes – Purchased for $89.95 the rustic kangaroo couple to put in the garden. Definitely not worth the money paid. They are so light and flimsy, the stakes that are supposed to hold them are far too short and bend far too easily. What a cheap and nasty (not to buy) product, this company should be ashamed of themselves to have such on their website.

Product Guarantee not honored – Earlier this year I ordered more than $400 worth of bulbs; 17 batches of tulips and various other bulbs. Those that grew and flowered were beautiful, but a significant number of bulbs did not grow and flower. As I read that Garden Express guarantees their products, I phoned, then followed up with an email, detailing numbers of bulbs planted and… Read more

the number which actually grew and flowered. Some varieties grew and most or all flowered but in many cases there were significant numbers that did not, hence lodging a request for a refund for the non performing plants. I was asked to remove the bulbs from their large pots - the foliage had died after the growing season, and send photos of remaining bulbs of 3 or 4 representative samples. I sent 20 photographs of 5 varieties of poorly performing tulips as requested. After 4 phone calls and 6 emails detailing growing conditions and several hours in removing bulbs from pots, photographing them and emailing them to Garden Express as requested, I was told by the lady on the phone that her supervisor now wanted me to do this for all 17 batches of tulips which would take many hours and I had already complied with what I was asked to provide. I have been growing tulips and other bulbs for 17 years and my bulbs have been featured in Gardening Australia Magazine. I am a qualified experienced horticulturist. At this stage I was disgusted with the supervisors attitude, and said forget it; I was not wasting more time when I had already provided what I had been asked for. If you read through the reviews, many are good and applaud good service and results, but almost all that report sub standard plants or poor results are snubbed and not believed or compensated, despite the stated guarantee on Garden Express listings. Buyer beware! The staff I spoke to by phone were pleasant but the company attitude regarding refunds for dud plants is a disgrace. Time to speak to state and federal consumer affairs departments. I recommend this for all dissatisfied customers. Lift your game Garden Express and honor your guarantee or remove any reference to it.

Very impressed – Just received my 2 hydrangeas much quicker than expected ,wrapped perfectly and pleasantly surprised with size and quality .I am a happy girl :)

Excellent Company – I’ve been dealing with Garden Express for more than a decade and have never had a problem. Find them an excellent company to deal with great products.