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Geek Mobile
- 14 reviews
- 17 likes
- Verified
The service was okay their administration is woeful
I used this service once, in August 2018, for an email issue. They sent me an invoice that I thought I paid a couple of days later. I then went overseas on the 8th of September and returned on 1 October to find a reminder for this bill. After checking my NetBank (because I thought I'd paid it) and not finding any matching transaction I paid it again - making sure it went through this time and thought nothing more of it. I was somewhat surprised when I got another reminder from these guys and then a notice from a debt collector several weeks...
Read more later. I told them repeatedly it was paid and showed them the receipt. Their internal admin hadn't recorded the payment and sent it to a debt collector who bugged me for nearly a year before I finally said I'd go to ASIC. Even more surprising they've suddenly turned up again - 4 years later!! With the same paid invoice. I will now lodge a formal complaint with ASIC and the ACCC against both Geek Mobile and the debt collection company they use. If anybody thinks this is made up please feel free to message me - I still have all the emails and the payment advice. So I guess, from a review perspective, don't be a few weeks late paying these guys or they'll hunt you down to the ends of the earth for years for their $38 - even if the debt has already been paid.- Verified
Good to know you are there to help.
You were recommended to me by someone who I know and trust in these matters. You came to my house and attended to my computer problems at once, and since then it has been working well. The problems were sorted out with little fuss and very quickly, I may add.
Review collected in partnership with Geek Mobile
- Verified
I felt completely relaxed with Anthonys professionalism
When i needed someone to fix my computers, going through the yellow pages im so glad i settled on Geek Mobile these people knew what they were doing and the cost was satisfactory
Review collected in partnership with Geek Mobile
Awesome service
Sean was personable, competent and focused on the solution. Saved the day for us and resolved the issues efficiently and affordably.
Obviously represents a professional team and organisation. Geek are now our "go to" people now for any IT issues.
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- Verified
these guys are lifesavers
The ongoing issues with the internet were sorted out quickly and with little fuss. I cannot rate these guys high enough. Virag really knew his stuff and pleasant to deal with. I will definitely recommend these guys for any issues you may have.
Review collected in partnership with Geek Mobile
- Verified
Excellent service
Sean was wonderful. I was very worried about someone else having access to my computer and he was understanding and reassuring. The process was easy and well explained. Will definitely use Geekmobile in the future!
Review collected in partnership with Geek Mobile
- Verified
Service personified
Stacy is a very knowledgeable and thorough technician. If running late, he always rings to let me know. I have recommended others use Geekmobile. I personally wouldn't use anyone else.
Review collected in partnership with Geek Mobile
- 2 reviews
Lifesavers
Somehow the controls on Facebook converted to Japanese. When i looked at the page on my phone it was OK. I couldn't correct the problem myself but within 20 minutes Geek Mobile had me all sorted.
Great outcome.
Geek Stacy did a top job for me yesterday. Everything now works again. I was being billed for subscriptions I didnt know I was paying. He sorted them all out. Well done . The pewter is faster also. On time , on the ball.
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Not happy with the service
So much for 24/7 service just rang and can’t get any one to look at my computer till next week. False advertising.if you advertise to be 24/7 please be 24/7
- 2 reviews
- Verified
Highly recommend Stacey of Geek Mobile.
I am not a technical whiz so am very glad to have found Stacey of Geek Mobile. Nothing ever is too much trouble for him, including obtaining and replacing my computer's hard drive.
Review collected in partnership with Geek Mobile
The reviewer stated that an incentive was offered for this review
Amazing!
Amazing service fixed a problem that took another company 30+ minutes to not even fix with 7 minutes! very thankful! definitely recommend it to anyone with any technical issues he was very helpfull.
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- 3 reviews
- Verified
Computer repair
Sean is such a nice man, Nothing was too much trouble. Even though he was unable to fix my machine, he put my hard drive in a case for me for further use, which meant I didn't lose my information.
Thanks Sean
Review collected in partnership with Geek Mobile
Not happy
Made an appointment for 1.30pm. Waited for nearly an hour and still no one showed up so I rang back and was told the technician would call me straight back with an eta but never called. I called back at about 3pm and was told that the technician would be called again to find out what was happening. Eventually the technician called and was here within about 20minutes. Had a quick look at our computer and said they would have to take it back to the shop to have windows re-installed but your add says it will be fixed in my home (which it wasn’t) and now I get an invoice for $108 when no my computer was fixed at my home.
- 2 reviews
Unreliable
Made a booking to fix my son's computer for his birthday but they didn't turn up! They said that I didn't make a booking just requested the technician to call me, but I did make a booking for 12pm and gave them my address. Very unreliable.
Questions & Answers
Hi - just wondering if you guys are familar with mac not being able to upload any photos to ebay or gumtree.Out of work and trying to sell to survive and now this occurs.Never been an issue before,Now evrey pic that I can upload is coming up as corrupted.Cheers-Wayne
Hi Wayne, one of our techs should be able to resolve this for you, even remotely over the phone if that suits you?
Would a guru spend one hour a week with a geriatric computer-moron at TOORBUL (20km) from Caboolture Qld ? No major probs - just set up new laptop and printer and and help with ongoing techno-dumbo issues. Cash.
Hi Keith, Yes I am sure they would. I had all my computer updated with no probs very helpful, and I am not exactly a great expert, and a lady of advancing years although I feel young. Good luck
Hi Keith, we should be able to assist you with this. Please call 1800 34 96 97 if you'd like to make a booking or discuss further.
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