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Geek Mobile
4.5 from 161 reviews · View Statistics

Reviews

  • Customer Service
    4.8 (47)
  • Job Satisfaction
    4.9 (44)
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Kyle
KyleGreater Melbourne (Outer), VIC
  • 3 reviews
  • Verified

Computer repair

published

Sean is such a nice man, Nothing was too much trouble. Even though he was unable to fix my machine, he put my hard drive in a case for me for further use, which meant I didn't lose my information.
Thanks Sean

Customer Service
Job Satisfaction
Incentivised ReviewNo
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Kim
KimDarling Downs, QLD

Not happy

published

Made an appointment for 1.30pm. Waited for nearly an hour and still no one showed up so I rang back and was told the technician would call me straight back with an eta but never called. I called back at about 3pm and was told that the technician would be called again to find out what was happening. Eventually the technician called and was here within about 20minutes. Had a quick look at our computer and said they would have to take it back to the shop to have windows re-installed but your add says it will be fixed in my home (which it wasn’t) and now I get an invoice for $108 when no my computer was fixed at my home.

Incentivised ReviewNo
Seosamh
SeosamhPerth, WA
  • 2 reviews

Unreliable

published

Made a booking to fix my son's computer for his birthday but they didn't turn up! They said that I didn't make a booking just requested the technician to call me, but I did make a booking for 12pm and gave them my address. Very unreliable.

Customer Service
Job Satisfaction
Incentivised ReviewNo
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Velocitor1
Velocitor1Brisbane
  • 5 reviews
  • 2 likes

Excellent Service

published

At $108 for 45 minutes, I expected someone with knowledge and expertise to turn up. While not cheap, Richard didn't disappoint me when I said I wanted to not only fix it, but learn how to fix it.
Richard came with energy and not only recommended how the NAS and Network should work, but also fixed my rubbish wifi just by explaining how the set up I had in place by the NBN wasn't done right.
I consider paying someone to educate me on things I dont know when I need them, good value for money. In one hour, He certainly put effort into explaining things and fixing the things that were not so straight forward with my network.

Customer Service
Job Satisfaction
Incentivised ReviewNo
Julie C
Julie CSouth East Queensland, QLD
  • 2 reviews
  • Verified

Geek to the rescue.

published

"Joshua is a pleasant young man who knows IT and the issues we (self taught pc owners) can encounter.
FIRST TIME WE HAVE USED GEEK MOBILE AND TOTALLY SATISFIED, THANK YOU"

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The reviewer stated that an incentive was offered for this review

Martin Watson
Martin WatsonSouth East Queensland, QLD
  • Verified

Great Service and Expertise

published

"Joshua was excellent and gave me all the advice I needed plus answered all the other questions I had expertly. Will definitely call specifically for him next time. Cheers and thanks.

Customer Service
Job Satisfaction
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LAH
LAHNorthern Region, NSW
  • 4 reviews
  • 3 likes
  • Verified

Great service

published

I was really pleased with service, prompt, efficient, professional but friendly. Problem was fixed. I wasn't made feel an idiot.
Thank you so much.
I have already recommended your company and will certainly use it again.

Customer Service
Job Satisfaction
Incentivised ReviewNo
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  • Verified

Great service from the Geeks

published

"I have always had great service from Geekmobile. I always recommend to friends and family so easy to call and arrange a call out. The technicians are all friendly and very competent. "

Customer Service
Incentivised ReviewNo
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Rob N
Rob NSouth East Queensland, QLD
  • Verified

Great Response Times

published

"Your speedy response is so important to my business. Also suggestions for improving our systems have been of great value to the ongoing performance from Geekmobile. Cheers, Rob Newton TMGoz"

Customer Service
Job Satisfaction
Incentivised ReviewNo
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Ray Beer
Ray BeerSouth East Queensland, QLD
  • Verified

I couldn't have been happier with the service.

published

The tech man arrived before the appointed time, he quickly diagnosed the problem and gave me a couple of options for the repair. We agreed on a new hard drive. He even called me the same evening with a quote for the price and actually advised me the cheaper option was the best for me. Computer was up and running in less than 48 hours. Thoroughly professional and friendly throughout. Would not hesitate to use them again.

Customer Service
Job Satisfaction
Incentivised ReviewNo
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Shirley Radford
Shirley RadfordMetropolitan Adelaide, SA
  • Verified

Would recommend Mark from South Australia

published

I found that Mark was very knowledgeable and did not make me feel stupid and he was quite happy to explain to me why he wanted to change some of the setups on my computer and since then I have found my computer is running quicker. He has come out a couple of times and has been on time or has let me know that he would be running late.

Customer Service
Job Satisfaction
Incentivised ReviewNo
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Eileen
EileenGreen Point NSW
  • 7 reviews
  • 2 likes

Great Service

published

I had wanted to install a larger SSD in the computer and made the cardinal sin of not photographing where all the related leads connected. Brock came and fixed it up for me, would definitely use again if needed!

Customer Service
Job Satisfaction
Incentivised ReviewNo
Paul Tickle
Paul TickleSouth East Queensland, QLD
  • Verified

exceptional service

published

i highly recommend Sean in my opinion he went above and beyond to fix my problem. Absolutely happy.
customer service was great. ability to fix the problem i was having was second to none.

Customer Service
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Wouldn't even recommend to my worst enemy.

published
Customer Service
Incentivised ReviewNo
4 comments
Geek Mobile
Adam J.Geek Mobile
Cameron
Cameron
Geek Mobile
Adam J.Geek Mobile

Your very own email mentions the phone call. Please do not accuse us of telling lies. Again, this is unfortunate set of circumstances, beyond out control and we apologise for the inconvenience it caused you.

Amelia Willmer
Amelia WillmerDarling Downs, QLD
  • Verified

Telstra-Hellstra! Thank heavens for Geek Mobile!

published

I had a major issue with email and internet. It was very complex and related to incompetent, non-responsive and utterly unaccountable Telstra and NBN. Sean, through patient persistence, intelligent problem solving and calm determination over a three day period, was able to get us up an running. He is my hero! As he correctly identified at the outset, the problem was Telstra. Sean is an asset to your Geekmobile team. I have nothing but gratitude and respect for him.

Customer Service
Job Satisfaction
Incentivised ReviewNo
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Page 1 of 11

Questions & Answers

Wayne.M
Wayne.Masked

Hi - just wondering if you guys are familar with mac not being able to upload any photos to ebay or gumtree.Out of work and trying to sell to survive and now this occurs.Never been an issue before,Now evrey pic that I can upload is coming up as corrupted.Cheers-Wayne

1 answer
Geek Mobile
Adam J.Geek Mobile

Hi Wayne, one of our techs should be able to resolve this for you, even remotely over the phone if that suits you?

KEITH
KEITHasked

Would a guru spend one hour a week with a geriatric computer-moron at TOORBUL (20km) from Caboolture Qld ? No major probs - just set up new laptop and printer and and help with ongoing techno-dumbo issues. Cash.

2 answers
Robyn
Robyn

Hi Keith, Yes I am sure they would. I had all my computer updated with no probs very helpful, and I am not exactly a great expert, and a lady of advancing years although I feel young. Good luck

Geek Mobile
Adam J.Geek Mobile

Hi Keith, we should be able to assist you with this. Please call 1800 34 96 97 if you'd like to make a booking or discuss further.

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